Matthews v. Euronet Worldwide, Inc.

FILED
United States Court of Appeals
Tenth Circuit

March 28, 2008
UNITED STATES COURT OF APPEALS
Elisabeth A. Shumaker
TENTH CIRCUIT Clerk of Court

DARRELL R. MATTHEWS,

Plaintiff - Appellant,

v. No. 07-3054
(D. Ct. No. 05-CV-2552-JWL)
EURONET WORLDWIDE, INC. and (D. Kan.)
PAYSPOT, INC.,

Defendants - Appellees.

ORDER AND JUDGMENT *

Before TACHA, HARTZ, and McCONNELL, Circuit Judges.

Plaintiff-Appellant Darrell Matthews appeals the District Court’s entry of

summary judgment in favor of Defendants-Appellees Euronet Worldwide, Inc.

(“Euronet”) and PaySpot, Inc. (“PaySpot”) on Mr. Matthews’s claim of racial

discrimination under 42 U.S.C. § 1981. We have jurisdiction under 28 U.S.C.

§ 1291 and AFFIRM.

*
This order and judgment is not binding precedent except under the
doctrines of law of the case, res judicata and collateral estoppel. It may be cited,
however, for its persuasive value consistent with Fed. R. App. P. 32.1 and 10th
Cir. R. 32.1.
 I. BACKGROUND

Euronet is headquartered in Leawood, Kansas, and has offices in Europe,

the United States, and Asia. PaySpot is a wholly owned subsidiary of Euronet,

and its headquarters are located in the same office space in Leawood. The same

human resources department services both Euronet and PaySpot.

Mr. Matthews, an African-American man, was recruited and hired as a

human resources assistant by Euronet’s director of global human resources,

Debbie Long, in November 2004. Prior to his employment at Euronet, Mr.

Matthews spent roughly nine years employed in various credit-collection

positions. Shortly after he was hired by Euronet, Mr. Matthews told Ms. Long he

was interested in returning to collection work, specifically inquiring about a

position in PaySpot’s credit department.

Around the same time, in April 2005, Cari Biehl was hired as the credit

manager at PaySpot. Mr. Matthews approached Ms. Biehl and expressed interest

in a position with PaySpot, if one became available. A position opened in early

May 2005, and Ms. Biehl interviewed Mr. Matthews. She also talked to PaySpot

finance manager Craig Childs, who thought Mr. Matthews had the necessary

credentials, and Ms. Long, who told her that Mr. Matthews had a collections

background and recommended that she hire him. Ms. Biehl hired Mr. Matthews

on June 1, 2005, as a credit department analyst.

PaySpot sells prepaid mobile telephone minutes to retailers, who in turn

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sell the time to consumers through terminals located in retailers’ stores. When a

retailer sells prepaid minutes, it owes PaySpot the purchase price less the

retailer’s commission. Each day, PaySpot electronically debits (a process known

as “ACH”) the retailers’ bank accounts in the amount owed from the previous

day. Mr. Matthews was primarily responsible for handling all the ACH debits

that were returned to PaySpot for insufficient funds. As part of this

responsibility, Mr. Matthews was supposed to instruct PaySpot’s customer service

department to turn off retailers’ terminals. This prevented the retailers from

selling additional minutes without paying PaySpot for them. Mr. Matthews was

then supposed to notify the retailers that their accounts had insufficient funds to

cover the sold minutes. If he failed to reach a retailer, he was required to follow

up with that retailer so that PaySpot could collect payment and turn the terminal

back on as soon as possible. Mr. Matthews was also responsible for obtaining

credit information concerning prospective retailers and assigning credit limits

based on the credit reports.

Ms. Biehl testified that during Mr. Matthews’s time at PaySpot he exhibited

many performance-related deficiencies. 1 She was concerned that the job “was not

being done” and “did not feel that [Mr. Matthews] was going to be the right

person to complete the job.” She first considered terminating Mr. Matthews’s

1
We discuss the specifics of the alleged deficiencies in detail later in this
opinion.

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employment on July 15, 2005, and decided to do so by July 18.

On July 18, the same day Ms. Biehl decided to terminate Mr. Matthews, she

contacted Phillip Hackley to see if he was interested in the position. Mr. Hackley

interviewed for the position later that day. Ms. Biehl made the decision to hire

him the next morning, July 19, and called to offer him the position.

Although Ms. Biehl made the decision to terminate Mr. Matthews, as part

of Ms. Long’s job responsibilities, she was required to attend Mr. Matthews’s

termination meeting. Thus, Ms. Biehl testified that she spoke with Ms. Long on

July 21 and told her they needed to set up a meeting to terminate Mr. Matthews.

Ms. Biehl claims she told Ms. Long that she was terminating Mr. Matthews

because he had attendance issues and problems multi-tasking, and he was not

completing tasks in a timely fashion and was making excessive personal phone

calls. Ms. Long testified that, according to Ms. Biehl, Mr. Matthews “had

problems multitasking and works slowly.”

Mr. Matthews met with Ms. Biehl and Ms. Long on July 21, 2005, seven

weeks after he was hired at PaySpot. According to Mr. Matthews, Ms. Biehl

informed him that his services were no longer needed. Specifically, Ms. Biehl

told him that he was not cutting off terminals and that she was “going with a more

multi-tasked employee.” Mr. Hackley, who is Caucasian, replaced Mr. Matthews

shortly thereafter.

In December 2005, Mr. Matthews filed suit in federal district court against

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Euronet and PaySpot, alleging failure to promote, retaliation, and racial

discrimination in violation of 42 U.S.C. § 1981. With the exception of the racial

discrimination claim, all claims were dismissed. After discovery, both defendants

moved for summary judgment on the discrimination claim. The District Court

granted the motion, and Mr. Matthews timely appeals.

II. DISCUSSION

We review the grant of summary judgment de novo. Fuerschbach v. Sw.

Airlines Co., 439 F.3d 1197, 1207 (10th Cir. 2006). Summary judgment is

appropriate “if the pleadings, depositions, answers to interrogatories, and

admissions on file, together with the affidavits, if any, show that there is no

genuine issue as to any material fact and that the moving party is entitled to a

judgment as a matter of law.” Fed. R. Civ. P. 56(c). We view all evidence and

draw reasonable inferences therefrom in the light most favorable to the

nonmoving party. Fuerschbach, 439 F.3d at 1207.

Mr. Matthews relies on the familiar three-part McDonnell-Douglas

framework to establish that he was terminated based on his race in violation of 42

U.S.C. § 1981. See Antonia v. Symgna Network, Inc., 458 F.3d 1177, 1181 (10th

Cir. 2006). Under that framework, the employee has the initial burden of

establishing a prima facie case of discrimination. Id. If the employee is

successful, the burden shifts to the employer to articulate a legitimate,

nondiscriminatory reason for the adverse employment action. Id. The employee

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then has the ultimate burden of showing that the employer’s justification is

merely a pretext for racial discrimination. Id.

Here, the defendants do not assert that Mr. Matthews has failed to establish

a prima facie case of racial discrimination, and Mr. Matthews does not dispute

that the defendants have provided a legitimate, nondiscriminatory reason for his

termination. Thus, the only issue is whether the defendants’ asserted reasons are

pretextual. 2

In order to establish that the defendants’ proffered reasons are pretextual,

Mr. Matthews must produce evidence of such “weaknesses, implausibilities,

inconsistencies, incoherencies, or contradictions in the employer’s claimed

legitimate, non-discriminatory reason such that a rational trier of fact could find

2
The defendants argue that we should apply an inference of
nondiscrimination because Ms. Biehl made the decision to both hire and terminate
Mr. Matthews. See Antonio, 458 F.3d at 1183 (holding that if “‘the employee was
hired and fired by the same person within a relatively short time span,’ . . . there
is ‘a strong inference that the employer’s stated reason for acting against the
employee is not pretextual.’” (quoting Proud v. Stone, 945 F.2d 796, 798 (4th Cir.
1991))). The District Court held that the inference does not apply because a
“reasonable jury could conclude that Ms. Biehl, a newcomer herself who was
hired due to Ms. Long’s efforts, felt obligated to accept the recommendation of
Ms. Long and acted solely on that recommendation in hiring plaintiff.” We have
yet to decide whether the same-actor inference applies when a person who was
instrumental in the hiring and termination of an employee—as Ms. Biehl clearly
was in this case—is not necessarily the sole decisionmaker. See DeJarnette v.
Corning Inc., 133 F.3d 293, 298 (4th Cir. 1998) (applying the same-actor
inference where a supervisor knew plaintiff was pregnant when she was hired and
the supervisor was also one of three people involved in the decision to discharge
her). Because we conclude that Mr. Matthews has failed to produce evidence
sufficient to survive summary judgment without the inference, we need not decide
this question today.

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the reason unworthy of belief.” Timmerman v. U.S. Bank, N.A., 483 F.3d 1106,

1113 (10th Cir. 2007) (quotations omitted). The defendants put forth several

nondiscriminatory, performance-related reasons for Mr. Matthews’s termination,

including: Mr. Matthews’s inability to “multi-task”; his failure to properly

complete credit checks in a timely manner; his difficulty shutting down the

terminals of customers whose ACH debits were returned for insufficient funds;

his failure to follow up with those customers to secure payment; his generally

“slow” work; his tendency to work on administrative tasks he deemed important

in lieu of actual assignments; his excessive socializing with co-workers and on

the telephone; his excessive cigarette breaks; and his poor attendance. Mr.

Matthews raises five arguments that he contends, individually and collectively,

demonstrate the pretextual nature of the defendants’ reasons: (1) the reasons are

inconsistent and have changed over time; (2) the reasons are not credible; (3) the

reasons are subjective; (4) his alleged performance problems were not

documented in accordance with written company policy; and (5) his replacement

was a less-qualified Caucasian man. We address each argument in turn and

conclude that, whether viewed individually or collectively, they do not support an

inference of pretext sufficient to survive summary judgment.

A. Inconsistent Reasons

As evidence that the defendants’ reasons are pretextual, Mr. Matthews

asserts that Ms. Biehl and Ms. Long gave “various and changing explanations” for

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his termination. We have indicated that a post-hoc justification given at the time

of trial, which differs from the reasons given at the time of termination and is

unsupported by the evidence, could lead a reasonable jury to infer that the reason

asserted at trial is pretextual. See Tyler v. RE/MAX Mountain States, Inc., 232

F.3d 808, 813 n.6 (10th Cir. 2000) (citing Perfetti v. First Nat’l Bank, 950 F.2d

449, 456 (7th Cir. 1991)); see also Plotke v. White, 405 F.3d 1092, 1104 (10th

Cir. 2005) (holding that conflicting and changing evidence concerning the timing

and reasons for termination contributes to a showing of pretext). On the other

hand, there is no support for a finding of pretext if the employer does not give

inconsistent reasons, but instead merely elaborates on the initial justification for

termination. See Standard v. A.B.E.L. Servs., Inc., 161 F.3d 1318, 1332 (11th Cir.

1998) (noting that later elaboration on more general reasons for termination is

insufficient to show pretext); Perfetti, 950 F.2d at 456 (same).

In this case, Mr. Matthews argues that the reasons the defendants provided

in an interrogatory response are inconsistent with those Ms. Biehl initially gave at

his termination meeting and that this inconsistency demonstrates pretext. He

claims that, during his termination meeting, Ms. Biehl told him he was being let

go because he had problems multi-tasking and cutting off terminals, but in

response to an interrogatory, the defendants stated:

Plaintiff had difficulty multi-tasking and preferred to work on one
project at a time; Plaintiff failed to complete credit checks in a proper
and timely manner, and had difficulty keeping up with NSF ACH’s,

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 follow-ups and answering and returning phone calls, and worked at a
slow pace; Plaintiff worked on tasks he wanted to do (such as file
labels) rather than tasks assigned to him; Plaintiff made excessive
personal telephone calls; Plaintiff took excessive breaks and his
attendance was unreliable; Plaintiff spent an excessive amount of time
talking to others instead of working; Plaintiff failed to file documents
appropriately; Plaintiff did not accept and act upon counseling. 3

Because these asserted deficiencies do not, as Mr. Matthews argues, differ

from the more general, earlier justifications of inability to “multi-task” and

failure to “cut off terminals,” 4 they do not demonstrate that the defendants’

proffered reasons are so “weak, implausible, inconsistent, incoherent, or

contradictory” such that a rational jury could find them unworthy of belief. All

the perceived deficiencies—for example, working on administrative tasks,

excessive socializing and breaks, and poor attendance—support Ms. Biehl’s claim

that Mr. Matthews had trouble multi-tasking and was not cutting off customers’

terminals in a timely manner. They do not provide different reasons for his

termination, but merely elaborate on the initial explanation. That is, they provide

examples of Mr. Matthews’s inability to multi-task and demonstrate precisely why

he was not adequately performing his job duties.

3
Ms. Biehl testified that, in deciding whether to terminate Mr. Matthews,
she considered all these deficiencies except for “failed to file documents” because
she was not aware of this deficiency until after he was terminated.
4
While the interrogatory response did not expressly mention failure to shut
down terminals, it stated that Mr. Matthews “had difficulty keeping up with NSF
[insufficient funds] ACHs,” and the District Court correctly noted that shutting
down terminals was one of Mr. Matthews’s primary responsibilities in relation to
the “NSF ACH process.”

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 Mr. Matthews also argues that the defendants provided inconsistent reasons

because during the termination meeting Ms. Long allegedly told him that he was

terminated due to “cut-backs” rather than his performance. It is undisputed,

however, that Ms. Biehl—not Ms. Long—made the decision to terminate Mr.

Matthews. Thus, it is irrelevant whether Ms. Long gave Mr. Matthews a reason

for his termination that is inconsistent with Ms. Biehl’s rationale. 5

B. Subjective Reasons

Mr. Matthews next argues that several of the defendants’ justifications are

subjective in nature, and this subjectivity constitutes further evidence of pretext.

Specifically, Mr. Matthews argues that failure to “multi-task,” “slow” work, and

“excessive” personal calls are reasons tied only to Ms. Biehl’s perception and not

to objective criteria.

We have held that, under certain circumstances, using subjective criteria in

a termination decision may be relevant evidence of pretext. See Plotke, 405 F.3d

at 1106. Here, however, we agree with the District Court that, to the extent the

defendants’ articulated reasons are subjective in nature, they are supported by

objective facts. Cf. id. (holding that employer’s reliance on a belief that plaintiff

5
Mr. Matthews also contends that purportedly conflicting evidence
regarding the date that Ms. Biehl informed Ms. Long of her (Ms. Biehl’s)
decision to terminate Mr. Matthews raises an inference of pretext. Because this
argument was not raised below, we decline to consider it here. See Rosewood
Servs., Inc. v. Sunflower Diversified Servs., Inc., 413 F.3d 1163, 1167 (10th Cir.
2005).

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intended to deceive the employer was evidence of pretext when the

decisionmakers admitted plaintiff “very well may not have attempted to deceive

them” and that “they had no real solid proof that was her intent”). For instance,

Ms. Biehl testified that Mr. Matthews waited until later in the day to shut down

the terminals of customers that had insufficient funds, that she received

complaints concerning his failure to process credit checks, and that she personally

observed his failure to answer the telephone when he was engaged in other tasks.

Unlike subjective criteria used in some hiring and promotion decisions, see Bauer

v. Bailar, 647 F.2d 1037, 1046 (10th Cir. 1981), the defendants have proffered

termination justifications with reasonable specificity, and they have sufficiently

articulated bases for Mr. Matthews’s termination. See id.

C. Lack of Documentation

Mr. Matthews also contends that Ms. Biehl failed to document his

performance problems. The lack of documentation, he argues, is a procedural

irregularity that raises an inference of pretext because it is contrary to the

defendants’ mandatory discipline policy outlined in a document titled “Euronet

Worldwide Manager’s Handbook.” See Doebele v. Sprint/United Mgmt. Co., 342

F.3d 1117, 1139 n.11 (10th Cir. 2003) (recognizing that “disturbing procedural

irregularities, including deviations from normal company procedure, provide

support for a plaintiff’s assertion of pretext” (quotation omitted)).

At the outset, we agree with the District Court that it is far from clear that

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Ms. Biehl was even bound by the policies reflected in the manager’s handbook. 6

Even assuming, however, that the manager’s handbook contained a company-wide

policy to be followed by Ms. Biehl, there is no evidence that her actions were

contrary to that policy. The handbook describes the defendants’ “progressive

discipline policy” as encompassing four steps: a verbal warning, a written

warning, suspension, and termination. The handbook explicitly states, however,

that “Euronet may use progressive discipline at its discretion,” and goes on to

make clear that “[t]here may be more circumstances when one or more steps are

bypassed” and that “disciplinary action may call for any of [these] four steps.”

(emphasis added). The handbook does not expressly require that written

documentation support disciplinary action up to and including termination.

The language Mr. Matthews relies upon is not to the contrary. For

example, he notes that the handbook states that “[i]t is crucial that a company

keep thorough documentation . . . in order to support a disciplinary action,” that

“[a]n effective discipline system requires appropriate documentation of all

incidents in regard to employee conduct and performance,” and that an

employee’s personnel file “should” contain appropriate documentation before

6
Ms. Long testified that the defendants’ policies are expressed in the
employee handbook and not in the manager’s handbook. According to Ms. Long,
the manager’s handbook was developed and used only in 2002 in Little Rock,
Arkansas, as a tool to assist managers in the Little Rock office, a newly acquired
subsidiary at that time. Moreover, Ms. Biehl testified that she had not seen the
manager’s handbook at any time prior to her deposition. Mr. Matthews does not
point to any evidence that casts doubt on the testimony of either woman.

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termination. But given that the defendants’ policy regarding the use of

progressive discipline is discretionary, these statements cannot be read as

imposing a mandatory documentation requirement on managers before they take

disciplinary action. Rather, these statements merely emphasize the merit in

documenting performance issues. Mr. Matthews similarly cites the testimony of

Ms. Long, Ms. Biehl, and PaySpot president Tom Cregan that documenting

performance problems is generally a good practice, but again, this does not

indicate that the defendants’ policy required documentation. Thus, the

defendants’ failure to document Mr. Matthews’s performance problems is not

contrary to a company policy. 7

D. Less-Qualified Replacement

Mr. Matthews argues that the fact that his replacement is a less-qualified

Caucasian man supports a finding of pretext, citing Abuan v. Level 3 Commc’ns,

Inc., 353 F.3d 1158 (10th Cir. 2003). In Abuan, the plaintiff was replaced by a

person that did not have the requisite technical experience for the position; this

7
We agree with the District Court that a discriminatory motive might be
inferred from evidence that the defendants regularly documented similar
performance problems of similarly situated employees. In this case, however, Mr.
Matthews has failed to offer such evidence. See Antonio, 458 F.3d at 1182
(“Although a retaliatory motive could be inferred from a disparate application of
handbook policies to similarly situated employees, Antonio identifies no such
employees.”) Although Mr. Matthews points out that after his termination Ms.
Biehl frequently used a standard written disciplinary form included in the
manager’s handbook, the uncontroverted evidence also shows that Ms. Biehl was
unaware of the form and had not used it at the time Mr. Matthews was terminated.

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lack of experience was apparent because evidence showed the replacement’s work

had to be assigned to another employee. Id. at 1169. Mr. Matthews has presented

no such evidence. Rather, he contends that he is more qualified because he has

nine years of credit-collections experience, compared to his replacement’s one-

and-one-half years’ experience, and he has a professional certificate for training

in debt collection. We note that “[w]e must proceed with caution when

considering the relative merits of individual employees.” Jaramillo v. Colo.

Judicial Dep’t, 427 F.3d 1303, 1308 (10th Cir. 2005). This Court is not “a super

personnel department that second guesses employers’ business judgments.” Id.

Accordingly, minor differences in the qualifications of two individuals do not

show pretext; rather, the disparity must be “overwhelming.” Given this standard,

the differences between Mr. Matthews’s qualifications and those of his

replacement clearly do not support an inference of pretext.

E. Credibility of Proffered Reasons

Mr. Matthews contends that all the reasons articulated by the defendants

are pretextual because they are not credible. Specifically, he claims that his

testimony and the testimony of his co-worker undermine the credibility of the

defendants’ reasons.

First, Mr. Matthews challenges the credibility of Ms. Biehl’s assertion that

he was unable to multi-task, in part, because he could not answer the phone while

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working on other projects. 8 He offers his co-worker’s testimony that Mr.

Matthews’s phone did not ring an “excessive” amount and that he could multi-

task. His co-worker’s opinion, however, has no bearing on what Ms. Biehl

deemed “excessive” and does not undermine her assertion that she viewed Mr.

Matthews’s performance as deficient. See Kendrick v. Penske Transp. Servs. Inc.,

220 F.3d 1220, 1231 (10th Cir. 2000) (“[W]e look at the facts as they appear to

the person making the decision to terminate the plaintiff.”); see also Furr v.

Seagate Tech. Inc., 82 F.3d 980, 988 (10th Cir. 1996) (“It is the manager’s

perception of the employee’s performance that is relevant.”).

Mr. Matthews’s next credibility challenge concerns the defendants’

contention that he worked at a “slow” pace. As the District Court noted, Ms.

Biehl received complaints from several sales managers that credit checks were not

being completed in a timely manner. Ms. Biehl also testified that Mr. Matthews

did not cut off customers’ terminals immediately upon learning that the customer

had insufficient funds in its account. His co-worker’s testimony that she was not

8
Ms. Biehl said her concerns with Mr. Matthews’s ability to multi-task were
due, partly, to the fact that he often did not switch quickly from working on one
task to answering retailers’ telephone calls. Specifically, she stated:
If the phone rang, he would ignore it, because he could not, you know,
have Word up and be [writing a letter] and then the phone ring and
answer, it be a customer, and then switch over to the computer system
to check whatever the customer needed on the phone. He was not
taking the time to, you know, just pick up, switch—he couldn’t switch
from one thing to another very quickly. It was a constant “I’m doing
just this and that’s it.”

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“aware of Mr. Matthews having any issues regarding any failures on his behalf in

shutting down of terminals,” and Mr. Matthews’s testimony that he performed

credit checks in a timely manner are simply not relevant to what Ms. Biehl

believed. See Kendrick, 220 F. 3d 1220; see also Furr, 82 F.3d 980. This

evidence does not therefore create an inference of pretext.

Mr. Matthews similarly relies on his co-worker’s testimony to establish that

he did not have a poor attendance record, did not take excessive breaks, and did

not excessively socialize or make personal telephone calls. Again, his co-

worker’s mere opinion is irrelevant. Moreover, attendance records and notes that

Ms. Biehl took documenting Mr. Matthews’s absences and their conversation

about his cigarette and lunch breaks demonstrate that she honestly believed there

were problems in these areas. See Rivera v. City & County of Denver, 365 F.3d

912, 924–25 (10th Cir. 2004) (stating that we do not ask “whether the employer’s

proffered reasons were wise, fair, or correct, but whether it honestly believed

those reasons and acted in good faith upon those beliefs” (quotation and

alterations omitted)).

Finally, Mr. Matthews claims that the defendants’ inclusion of his failure to

act upon counseling as a reason for termination raises an inference of pretext

because he was never counseled for poor job performance. 9 But, even if Mr.

9
Although Ms. Biehl testified that she counseled Mr. Matthews about his
performance, Mr. Matthews testified that she did not.

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Matthews could show that the defendants did not in fact believe that he failed to

act upon counseling, he would not necessarily meet his burden under McDonnell

Douglas. “As a general rule, an employee must proffer evidence that shows each

of the employer’s justifications are pretextual.” Tyler, 232 F.3d at 814. At

minimum, a plaintiff must cast “substantial doubt on many of the employer’s

multiple reasons.” Id. Not having done so here, Mr. Matthews has not met his

burden.

III. CONCLUSION

For the foregoing reasons, we AFFIRM the District Court’s grant of

summary judgment in the defendants’ favor on Mr. Matthews’s claim of racial

discrimination under 42 U.S.C. § 1981.

ENTERED FOR THE COURT,

Deanell Reece Tacha
Circuit Judge

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