Privacy Policy

Effective Date: 2024-03-20

This privacy policy ("Policy") describes how Cetient, Inc. ("Company", "Cetient AI", "we", "us") collects, uses, and shares personal information of consumer users of this website, https://www.cetient.com (the "Site"), as well as associated products and services (together, the "Services"), and applies to personal information that we collect through the Site and our Services as well as personal information you provide to us directly. This Policy also applies to any of our other websites that post this Policy. Please note that by using the Site or the Services, you accept the practices and policies described in this Policy and you consent that we will collect, use, and share your personal information as described below. If you do not agree to this Policy, please do not use the Site or the Services.

TABLE OF CONTENTS

  1. Personal Information We Collect
  2. How We Use Your Personal Information
  3. How We Share Your Personal Information
  4. Your Choices Regarding Your Personal Information
  5. Security Of Your Personal Information
  6. International Users
  7. Children
  8. Do Not Track
  9. Updates To This Privacy Policy
  10. California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA)
  11. General Data Protection Regulation (GDPR)
  12. Contact Us

  1. Personal Information We Collect

    We collect personal information about you in a number of different ways:

    Personal Information Collected From You.When you use the Site or our Services, we collect personal information that you provide to us, which may include the following categories of personal information depending on how you use the Site or our Services and communicate with us:

    • General identifiers, such as your full name, home or work address, zip code, telephone number, email address, job title and organizational affiliation.
    • Online identifiers, such as your username and passwords for any of our Sites, or information we automatically collect through cookies and similar technologies used on our websites.
    • Commercial information, such as your billing and payment history, and any records of personal property that we collect in connection with providing our Services to you. We also collect information about your preferences regarding marketing communications.
    • Protected classification characteristics, such as any information that you choose to provide to us or that we collect in connection with providing our Services to you, including age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, sexual orientation, veteran or military status or genetic information.
    • Commercial information, such as the billing details we use to bill you for our Services, your billing and payment history, and any records of personal property that we collect in connection with providing our Services to you. We also collect information about your preferences regarding marketing communications.
    • Video, audio, electronic, and visual information that we collect in connection with providing our Services to you, such as video or audio recordings of conversations made with your consent.
    • Professional or employment-related information that we collect in connection with providing our Services to you, such as your job title, employer information and work history.
    • Other information you provide to us.

    Personal Information We Get From Others. We may collect personal information about you from other sources. We may add this to information we collect from the Site and through our Services.

    Information We Collect Automatically. We automatically log information about you and your computer, phone, tablet, or other devices you use to access the Site and the Services. For example, when visiting our Site or using the Services, we may log your computer or device identification, operating system type, browser type, screen resolution, browser language, internet protocol (IP) address, unique identifier, general location such as city, state or geographic area, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site or Services. How much of this information we collect depends on the type and settings of the device you use to access the Site and Services.

    Cookies. We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire after a certain period of time) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Other similar tools we may use to collect information by automated means include web server logs, web beacons and pixel tags. This type of information is collected to make the Site and Services more useful to you and to tailor the experience with us to meet your interests and needs.

    Google Analytics. We may use Google Analytics to help analyze how users use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site and the Services. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

    Additional Information. If you choose to interact on the Site or through the Services (such as by registering; using our Services; entering into agreements with us; or requesting information from us), we will collect the personal information that you provide. We may collect personal information about you that you provide through telephone, email, or other communications. If you provide us with personal information regarding another individual, please do not do so unless you have that person's consent to give us their personal information.

  2. How We Use Your Personal Information

    Generally, we may use your personal information in the following ways and as otherwise described in this Privacy Policy or to you at the time we collect the personal information from you:

    To Provide the Services and Personalize Your Experience. We use personal information about you to provide the Services to you, including:

    • To help establish and verify your identity;
    • For the purposes for which you specifically provided it to us, including, without limitation, to enable us to process and fulfill your requests or provide the Services to you;
    • To provide you with effective customer service;
    • To provide you with a personalized experience when you use the Site or the Services or by delivering relevant Site or Services content;
    • To send you information about your relationship or transactions with us;
    • To otherwise contact you with information that we believe will be of interest to you, including marketing and promotional communications; and
    • To enhance or develop features, products or services.

    Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Services, our Sites and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third-parties for our lawful business purposes.

    Marketing. We may use your personal information in connection with sending you marketing communications as permitted by law, including by mail and email. You may opt-out of marketing communications by following the unsubscribe instructions at the bottom of our marketing communications, emailing us at support@cetient.com or calling us at +1-855-505-0095.

    Compliance and protection. We may use any of the categories of personal information described above to:

    • Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
    • Protect our, your and others’ rights, privacy, safety and property (including by making and defending legal claims).
    • Audit our internal processes for compliance with legal and contractual requirements and internal policies.
    • Enforce the terms and conditions that govern the Site and our Services.
    • Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

    We may also use your personal information for other purposes consistent with this Privacy Policy or that are explained to you at the time of collection of your personal information.

  3. How We Share Your Personal Information

    We may disclose all categories of personal information described above with the following categories of third parties:

    Affiliates. We may share your personal information with our affiliates, for purposes consistent with this notice or that operate shared infrastructure, systems and technology.

    Third Party Service Providers. We may provide your personal information to third party service providers that help us provide you with the Services that we offer through the Site or otherwise, and to operate our business.

    Professional Advisors. We may provide your personal information to our lawyers, accountants, bankers and other outside professional advisors in the course of the services they provide to us.

    Corporate Restructuring. We may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires Cetient AI, our business, or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information described in this Privacy Policy.

    Other Disclosures. Cetient AI may disclose your personal information if it believes in good faith that such disclosure is necessary for any of the following:

    • In connection with a legal investigation;
    • To comply with relevant laws or to respond to subpoenas or warrants served on Cetient AI;
    • To protect or defend the rights or property of Cetient AI or users of the Site or Services; and/or
    • To investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our terms of service/terms of use.

    We may also share personal information with other categories of third parties with your consent or as described to you at the time of collection of your personal information.

    Third Party Websites. Our Site or the Services may contain links to third party websites or services. When you click on a link to any other website or location, you will leave our Site or the Services and go to another site and another entity may collect your personal information from you. We have no control over, do not review, and cannot be responsible for these outside websites or their content, or any collection of your personal information after you click on links to such outside websites. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, websites or privacy practices.

  4. Your Choices Regarding Your Personal Information

    You have several choices regarding the use of your personal information on the Site and our Services:

    Email Communications. We may periodically send you free newsletters and e-mails that directly promote the use of our Site or the Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you Services-related communications, including notices of any updates to our Privacy Policy or terms of service/terms of use.

    Cookies. If you decide at any time that you no longer wish to accept cookies from our Site for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Services. If you have any questions about how to disable or modify cookies, visit https://www.allaboutcookies.org/.

  5. Security Of Your Personal Information

    Cetient AI is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while Cetient AI uses reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

  6. International Users

    Please note that our Site and the Services are hosted in the United States. If you use our Site or our Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other countries where our servers are located and our central database is operated. The data protection and privacy laws of the United States may differ from the laws in your country. By using our Site or our Services, you consent to the transfer of your personal information to the United States or other countries as described in this Privacy Policy.

  7. Children

    Our Site and the Services are not intended for children under 18 years of age, and you must be at least 18 years old to have our permission to use the Site or the Services. We do not knowingly collect, use, or disclose personally identifiable information from children under 13. If you believe that we have collected, used, or disclosed personally identifiable information of a child under the age of 13, please contact us using the contact information below so that we can take appropriate action.

  8. Do Not Track

    We currently do not support the Do Not Track browser setting or respond to Do Not Track signals. Do Not Track (or DNT) is a preference you can set in your browser to let the websites you visit know that you do not want them collecting certain information about you. For more details about Do Not Track, including how to enable or disable this preference, visit http://www.allaboutdnt.com.

  9. Updates To This Privacy Policy

    We reserve the right to change this Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will post the revised version to our website and update the "Effective Date" at the top of this Privacy Policy. Except as otherwise indicated, any changes will become effective when we post the revised Privacy Policy on our website.

  10. California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA)

    If you are a California resident, you have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. You also have the right to request that we delete any personal information that we have collected from you, subject to certain exceptions. To make such requests, please contact us using the contact information provided below.

    We will not discriminate against you for exercising any of your CCPA and CPRA rights, such as by denying you goods or services, charging you a different price, or providing you with a different level or quality of goods or services. For purposes of compliance with the CCPA and CPRA, in the preceding 12 months, we have not sold any personal information. We do not sell personal information without affirmative authorization.

  11. General Data Protection Regulation (GDPR)

    If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR) regarding the collection, use, and retention of your personal data (which, as defined in the GDPR, means any information related to an identified or identifiable natural person).

    You have the right to access, correct, update, or delete any personal data we hold about you. You may also have the right to restrict or object to our processing of your personal data or to request that we provide a copy of your personal data to you or another controller. To exercise any of these rights, please contact us using the contact information provided below. You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable law.

    We may collect, use, and retain your personal data for the purposes of providing the Services to you and for other legitimate business purposes. Your personal data may be transferred to and stored in the United States or other countries outside the EEA. When we transfer your personal data outside the EEA, we will take appropriate steps to ensure that your personal data receives the same level of protection as it would in the EEA, including by entering into appropriate data transfer agreements.

    Our legal basis for collecting and processing your personal data is typically based on your consent or our legitimate business interests. In certain cases, we may also have a legal obligation to collect and process your personal data or may need to do so to perform services for you.

    If you have any questions or concerns about our privacy practices, please contact us using the contact information provided below.

  12. Contact Us

    Our contact information is as follows:

    Cetient, Inc.
    2261 Market Street Ste 5914
    San Francisco, CA 94114

    Telephone: +1-855-505-0095

    Email: support@cetient.com