Jones v. J.C. Penny CA2/4

Filed 9/5/14 Jones v. J.C. Penny CA2/4
NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication
or ordered published for purposes of rule 8.1115.

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION FOUR

ALYSSA JONES, B246674

Plaintiff and Respondent, (Los Angeles County
Super. Ct. No. BC451823)
v.

J.C. PENNEY CORPORATION, INC., et al.,

Defendants and Appellants.

APPEAL from an order of the Superior Court of Los Angeles County, James R.
Dunn, Judge. Affirmed.
Littler Mendelson, Julie A. Dunne, Dominic J. Messiha, Sarah M. Milstein and
Maggy M. Athanasious for Defendants and Appellants.
Initiative Legal Group and G. Arthur Meneses for Plaintiff and Respondent.
 During her employment with defendant J.C. Penney Corporation, Inc., and J.C.
Penney Company, Inc. (collectively, J.C. Penney), plaintiff Alyssa Jones signed an
agreement to arbitrate most employment-related claims and to waive her right to bring
class and representative actions. Subsequently, Jones brought a representative action
under the Labor Code Private Attorneys General Act of 2004 (PAGA) alleging violations
of the Labor Code, and J.C. Penney petitioned to compel arbitration. The trial court
denied the petition, concluding that J.C. Penney had waived the right to compel
arbitration and, in the alternative, that Jones’s waiver of the right to bring a representative
action was unenforceable.
We affirm. Our Supreme Court’s recent decision in Iskanian v. CLS
Transportation Los Angeles, LLC (2014) 59 Cal.4th 348 (Iskanian) holds that employee
waivers of the right to bring representative PAGA actions are not enforceable, and
nothing in the parties’ arbitration agreement suggests that the parties agreed to arbitrate
such actions. The trial court thus correctly denied the petition to compel arbitration.

FACTUAL AND PROCEDURAL BACKGROUND

I. The Arbitration Agreement
Jones was employed by J.C. Penney as a sales associate/cashier from November
2007 to January 2008, and again from November 2009 to December 2009. As a
condition of her employment, Jones signed a “Binding Mandatory Arbitration
Agreement,” which provided in full as follows:
“J.C. Penney Company, Inc., including its subsidiaries (hereinafter ‘JCPenney’),
and I voluntarily agree to resolve disputes arising from, related to, or asserted after the
termination of my employment with JCPenney through mandatory binding arbitration
under the JCPenney Rules of Employment Arbitration. JCPenney and I voluntarily
waive the right to resolve these disputes in courts.
“I acknowledge that I was given the opportunity to review the Rules and consult
with an attorney prior to signing this Agreement. I understand that I will, however, be

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bound by this Agreement and the Rules once I sign electronically, regardless of whether I
have reviewed the Rules, or consulted with an attorney, prior to signing. I hereby agree
to arbitrate disputes covered by and pursuant to the JCPenney Rules of Employment
Arbitration.”
The “JCPenney Rules of Employment Arbitration” (Arbitration Rules) provided
that the parties agreed to arbitrate all claims except those specifically excluded (for
unemployment compensation, workers’ compensation, under any pension or welfare
benefit plan, and under the National Labor Relations Act). The Arbitration Rules further
provided that employees waived their rights to bring class and representative actions to
the extent permitted by law:
“Rule 8. Representative Actions Prohibited; Exceptions. There may only be
one Claimant per Case.
“A. To the extent permitted by law, the Parties waive their rights to bring class
and representative actions.
“B. A Party may challenge the efficacy of this waiver to a particular case or
situation by filing a class or representative action in court.
“C. The opposing Party may then agree to the right of the other Party to
proceed by class or representative action by voluntarily going forward with the litigation
in court.
“D. Alternatively, the opposing Party may file a timely motion to dismiss or
stay the lawsuit pending arbitration, and have the court determine whether the waiver
made herein bars the particular class or representative action before it.”

II. The Present Action
Jones filed the present action on December 23, 2010, and filed the operative first
amended complaint (complaint) on January 27, 2011. As relevant here, Jones alleged
that J.C. Penney did not permit her and others to sit at work “even when it would not
interfere with the performance of their duties, nor were they provided with suitable

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seats.” This conduct was alleged to violate Labor Code section 11981 and California
Code of Regulations, title 8, section 11070 (hereinafter, 8 C.C.R. § 11070),
subdivision 14.2 Jones alleged she was authorized to bring the present action for Labor
Code violations “individually and on behalf of all other members of the public similarly
situated” by the PAGA, sections 2698-2699.5.
On March 18, 2011, J.C. Penney removed the action to federal district court
pursuant to the Class Action Fairness Act (CAFA), 28 United States Code section
1332(d). Jones filed a motion to remand, urging in part that her action was a
representative action under PAGA, not a class action removable pursuant to CAFA. On
June 9, 2011, the district court agreed and granted the motion to remand, finding that
Jones’s action was a “representative enforcement action under PAGA,” not a class
action.3

III. Defendants’ Motion to Compel Arbitration
On June 4, 2012, Division Two of this court issued its opinion in Iskanian v. CLS
Transportation Los Angeles LLC (B235158, review granted Sep. 19, 2012), holding that
waivers of representative actions in employment arbitration agreements are enforceable

1
All subsequent undesignated statutory references are to the Labor Code.
Section 1198 provides: “The maximum hours of work and the standard conditions
of labor fixed by the commission shall be the maximum hours of work and the standard
conditions of labor for employees. The employment of any employee for longer hours
than those fixed by the order or under conditions of labor prohibited by the order is
unlawful.”
2
8 C.C.R. § 11070, subdivision 14 provides: “(A) All working employees shall be
provided with suitable seats when the nature of the work reasonably permits the use of
seats. [¶] (B) When employees are not engaged in the active duties of their employment
and the nature of the work requires standing, an adequate number of suitable seats shall
be placed in reasonable proximity to the work area and employees shall be permitted to
use such seats when it does not interfere with the performance of their duties.”
3
On July 8, 2011, J.C. Penney again removed the case to federal district court. The
district court remanded the case on September 28, 2011.

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according to their terms.4 Division Two’s opinion disagreed with an earlier decision of
another appellate court in Brown v. Ralphs Grocery Co. (2011) 197 Cal.App.4th 489
(Brown), which had held that an employee’s pre-dispute waiver of the right to pursue a
representative PAGA action is not enforceable under California law.
Immediately after the Iskanian appellate decision was published, J.C. Penney
petitioned to compel arbitration of Jones’s claim, urging that Jones’s waiver of the right
to pursue a representative action was valid and enforceable. Jones opposed, contending
that J.C. Penney had waived the right to compel arbitration by engaging in litigation
conduct inconsistent with an intent to arbitrate. Specifically, Jones noted that J.C.
Penney had twice removed the action to federal court, filed demurrers and motions to
dismiss, propounded discovery unavailable in arbitration, and delayed 19 months before
moving to compel arbitration.
The trial court denied the petition to compel arbitration on December 4, 2012. The
court said that Jones “makes an extensive and, I think, persuasive argument, that there
was a waiver here. You have a combination of circumstances, which I think are . . .
pretty extraordinary. . . . And the defendant says, ‘Well, we didn’t really do much
discovery,’ and so forth, but you did discovery before the answer was filed, which I
understand you cannot do in arbitration. So right there, you obtained an advantage that
you would not have had in arbitration. Two removals, two motions to dismiss in federal
court, some discovery, much of which was taken, if not all, prior to the time you would
have been entitled to it under an arbitration. These are listed in the plaintiff’s opposition
at pages 4 through 11, and I’m not going to go through all of them. . . . Defendants say
they did have a right to remove, and they may be correct about that, but it’s totally
inconsistent with the idea of arbitrating and having done it twice and having filed motions
to dismiss twice[.] [T]hey argue that’s purely procedural, but I don’t find that to be the

4
The California Supreme Court granted review in Iskanian on September 19, 2012,
and issued an opinion reversing the judgment of the Court of Appeal on June 23, 2014.
Following the issuance of the Supreme Court’s opinion, we asked the parties for
supplemental briefs discussing Iskanian’s effect on the present appeal, which we discuss
below.

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case.” In the alternative, the court denied the petition to compel arbitration because it
found that representative actions under PAGA could not be waived under Brown.
On January 7, 2013, the court signed a written order denying the petition to
compel arbitration. Defendants timely appealed.

DISCUSSION

“‘[T]here is no uniform standard of review for evaluating an order denying a
motion to compel arbitration. [Citation.] If the court’s order is based on a decision of
fact, then we adopt a substantial evidence standard. [Citations.] Alternatively, if the
court’s denial rests solely on a decision of law, then a de novo standard of review is
employed. [Citations.]’ (Robertson v. Health Net of California, Inc. (2005) 132
Cal.App.4th 1419, 1425.)” (Laswell v. AG Seal Beach, LLC (2010) 189 Cal.App.4th
1399, 1406.) The enforceability of the representative action waiver presents a pure issue
of law, and thus our review is de novo.
The parties appear to agree that our decision in this case is governed by the
California Supreme Court’s recent opinion in Iskanian, supra, 59 Cal.4th 348, which held
that arbitration waivers of representative PAGA claims are not enforceable. We therefore
begin by discussing PAGA (part I), and then consider Iskanian and its precursors (parts II
& III). In part IV, we apply Iskanian to the present case to conclude that the trial court
did not err in denying the petition to compel arbitration.

I. The Private Attorneys General Act of 2004
As we have noted, the arbitration agreement requires the waiver not only of class
actions but of “representative actions.” There is no dispute that “representative actions”
include representative actions brought under PAGA. PAGA provides that “any provision
of [the Labor Code] that provides for a civil penalty to be assessed and collected by the
Labor and Workforce Development Agency . . . for a violation of this code, may, as an
alternative, be recovered through a civil action brought by an aggrieved employee on

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behalf of himself or herself and other current or former employees pursuant to the
procedures specified in Section 2699.3.” (§ 2699, subd. (a).) An “aggrieved employee”
is “any person who was employed by the alleged violator and against whom one or more
of the alleged violations was committed.” (§ 2699, subd. (c).)
Civil penalties are specified by statute, and vary from $100 for each aggrieved
employee per pay period for an initial violation, to $200 for each aggrieved employee per
pay period for each subsequent violation. (§ 2699, subd. (f).) Seventy-five percent of the
civil penalties recovered by aggrieved employees are distributed to the Labor and
Workforce Development Agency (LWDA), and 25 percent are distributed to the
aggrieved employee. (§ 2699, subd. (i).) Civil penalties recovered under PAGA are
distinct from the statutory damages to which employees may be entitled in their
individual capacities. (Iskanian, supra, 59 Cal.4th at pp. 380-381.)
“‘Because an aggrieved employee’s action under the [PAGA] functions as a
substitute for an action brought by the government itself, a judgment in that action binds
all those, including nonparty aggrieved employees, who would be bound by a judgment
in an action brought by the government. The act authorizes a representative action only
for the purpose of seeking statutory penalties for Labor Code violations (Lab. Code,
§ 2699, subds. (a), (g)), and an action to recover civil penalties “is fundamentally a law
enforcement action designed to protect the public and not to benefit private parties”
(People v. Pacific Land Research Co. (1977) 20 Cal.3d 10, 17). When a government
agency is authorized to bring an action on behalf of an individual or in the public interest,
and a private person lacks an independent legal right to bring the action, a person who is
not a party but who is represented by the agency is bound by the judgment as though the
person were a party. (Rest.2d Judgments, § 41, subd. (1)(d), com. d, p. 397.)
Accordingly, with respect to the recovery of civil penalties, nonparty employees as well
as the government are bound by the judgment in an action brought under the act . . . .’
(Arias [v. Superior Court (2009)] 46 Cal.4th [969,] 986.)” (Iskanian, supra, 59 Cal.4th at
p. 381.)

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II. Precursors to Iskanian: Discover Bank, Gentry, and Concepcion
In Discover Bank v. Superior Court (2005) 36 Cal.4th 148 (Discover Bank), the
California Supreme Court considered the enforceability of a class action waiver in a
consumer arbitration agreement. The court held a pre-dispute waiver of the right to bring
a class action is unconscionable when “found in a consumer contract of adhesion in a
setting in which disputes between the contracting parties predictably involve small
amounts of damages, and when it is alleged that the party with the superior bargaining
power has carried out a scheme to deliberately cheat large numbers of consumers out of
individually small sums of money.” (Id. at pp. 162-163.) Under appropriate
circumstances, therefore, a court may refuse to enforce a class action waiver and instead
order the parties to classwide arbitration. (Id. at pp. 172-173.)5
The Supreme Court extended Discover Bank to the employment context in Gentry
v. Superior Court (2007) 42 Cal.4th 443 (Gentry). There, the court held that a class
action waiver in an employment arbitration agreement should not be enforced in an
overtime case if a trial court concludes, based on factors enumerated by the court, “that a
class arbitration is likely to be a significantly more effective practical means of
vindicating the rights of the affected employees than individual litigation or arbitration,
and . . . that the disallowance of the class action will likely lead to a less comprehensive
enforcement of overtime laws for the employees alleged to be affected by the employer’s
violations.” (Id. at p. 463.) If the trial court so concludes, it must “invalidate the class
arbitration waiver to ensure that these employees can ‘vindicate [their] unwaivable rights
in an arbitration forum.’” (Ibid.)

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The court noted that arbitration may be “a less desirable forum from Discover
Bank’s viewpoint if the arbitration must be conducted in a classwide manner. But the
fact that a court’s refusal to enforce an unconscionable term of an arbitration agreement
makes that agreement less desirable to the party imposing the term does not argue in
favor of its enforcement.” (Discover Bank, supra, 36 Cal.4th at p. 173.) The court noted,
moreover, that in the event a classwide arbitration were compelled, Discover Bank could
“waive the arbitration agreement and have the matter brought in court.” (Id. at p. 173 &
fn. 8.)

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 In AT&T Mobility LLC v. Concepcion (2011) ___ U.S. ___ [131 S.Ct. 1740]
(Concepcion), the United States Supreme Court overruled Discover Bank, holding that
the Federal Arbitration Act (FAA) preempts the “Discover Bank rule,” which classifies
most class action waivers in consumer contracts unconscionable. The Supreme Court
explained that the “overarching purpose” of the FAA “is to ensure the enforcement of
arbitration agreements according to their terms so as to facilitate streamlined
proceedings.” (Id. at p. ___ [131 S.Ct. at p. 1748].) Requiring classwide arbitration
where the parties have agreed to forego it “interferes with fundamental attributes of
arbitration and thus creates a scheme inconsistent with the FAA.” (Ibid.)

III. Iskanian v. CLS Transportation Los Angeles, LLC
In Iskanian, the California Supreme Court considered whether its holding in
Gentry survived Concepcion. The issue arose in the context of an arbitration agreement
signed by plaintiff Iskanian during his employment with CLS. The agreement provided
that “any and all claims” arising out of Iskanian’s employment were to be submitted to
binding arbitration, and contained a waiver of the right to bring class and representative
actions, as follows: “‘[E]xcept as otherwise required under applicable law,
(1) EMPLOYEE and COMPANY expressly intend and agree that class action and
representative action procedures shall not be asserted, nor will they apply, in any
arbitration pursuant to this Policy/Agreement; (2) EMPLOYEE and COMPANY agree
that each will not assert class action or representative action claims against the other in
arbitration or otherwise; and (3) each of EMPLOYEE and COMPANY shall only submit
their own, individual claims in arbitration and will not seek to represent the interests of
any other person.’” (59 Cal.4th at pp. 360-361.)
After he ceased working for CLS, Iskanian sued CLS for a variety of Labor Code
violations, including failure to pay overtime, provide meal and rest breaks, and reimburse
business expenses. (Iskanian, supra, 59 Cal.4th at p. 361.) Iskanian brought his claims
as an individual and putative class representative seeking damages, and also in a

9
representative capacity under PAGA seeking civil penalties. CLS petitioned to compel
arbitration, and the trial court granted the petition. The Court of Appeal affirmed. (Ibid.)
The Supreme Court agreed with the Court of Appeal only in part. For reasons not
relevant to the present appeal, the court held that California law as articulated in Gentry
(i.e., that an arbitration waiver of the right to bring a class action is unenforceable as a
matter of state law under some circumstances) was preempted by the FAA with regard to
Iskanian’s class claims.6 (Iskanian, supra, 59 Cal.4th at pp. 364-365.) However, it
reached a different result with regard to Iskanian’s PAGA claims. It explained that a
PAGA representative action is a type of qui tam action because an aggrieved employee’s
action under PAGA “‘functions as a substitute for an action brought by the government
itself’” and is “‘“fundamentally a law enforcement action designed to protect the public
and not to benefit private parties.”’” (Id. at p. 381.) Thus, an employee’s right to bring a
PAGA action is unwaivable: “[T]he Legislature’s purpose in enacting the PAGA was to
augment the limited enforcement capability of the [LWDA] by empowering employees to
enforce the Labor Code as representatives of the [LWDA]. Thus, an agreement by
employees to waive their right to bring a PAGA action serves to disable one of the
primary mechanisms for enforcing the Labor Code. . . . [¶] . . . The PAGA was clearly
established for a public reason, and agreements requiring the waiver of PAGA rights
would harm the state’s interests in enforcing the Labor Code and in receiving the
proceeds of civil penalties used to deter violations.” (Id. at p. 383.)
The court rejected CLS’s contention that the arbitration agreement did not violate
public policy because it prohibited only representative claims, not individual PAGA
claims. It explained: “[W]hether or not an individual claim is permissible under the
PAGA, a prohibition of representative claims frustrates the PAGA’s objectives. As one

6
The court explained that the Supreme Court in Concepcion made clear that state
law rules against consumer class waivers are preempted by federal law because states
“cannot require a procedure that interferes with fundamental attributes of arbitration
‘even if it is desirable for unrelated reasons.’” (Iskanian, supra, 59 Cal.4th at p. 364.)
Thus, “[u]nder the logic of Concepcion, the FAA preempts Gentry’s rule against
employment class waivers.” (Ibid.)

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Court of Appeal has observed: ‘[A]ssuming it is authorized, a single-claimant arbitration
under the PAGA for individual penalties will not result in the penalties contemplated
under the PAGA to punish and deter employer practices that violate the rights of
numerous employees under the Labor Code. That plaintiff and other employees might be
able to bring individual claims for Labor Code violations in separate arbitrations does not
serve the purpose of the PAGA, even if an individual claim has collateral estoppel
effects. [Citation.] Other employees would still have to assert their claims in individual
proceedings.’ [Citation.]” (Iskanian, supra, 59 Cal.4th at p. 384.) Thus, the court
concluded that where an employment agreement compels the waiver of representative
claims under PAGA, it is contrary to public policy and unenforceable as a matter of state
law.
The court next considered whether the state law rule prohibiting waiver of
representative PAGA claims was preempted by the FAA. It concluded it was not. The
court explained that the FAA creates an efficient forum for the resolution of private
disputes, whereas a PAGA action is a public dispute between an employer and the state
LWDA. Thus, “a PAGA claim lies outside the FAA’s coverage because it is not a
dispute between an employer and an employee arising out of their contractual
relationship. It is a dispute between an employer and the state, which alleges directly or
through its agents—either the [LWDA] or aggrieved employees—that the employer has
violated the Labor Code.” (Iskanian, supra, 59 Cal.4th at pp. 386-387.)
The court considered finally the forum in which Iskanian’s representative claims
would proceed. Because it concluded that the arbitration agreement “gives us no basis to
assume that the parties would prefer to resolve a representative PAGA claim through
arbitration,” it ordered those claims to litigation unless the parties agreed otherwise.
(Iskanian, supra, 59 Cal.4th at p. 391.)7

7
The court noted that its resolution—ordering only the individual damages claims
to arbitration—“raises a number of questions: (1) Will the parties agree on a single
forum for resolving the PAGA claim and the other claims? (2) If not, is it appropriate to
bifurcate the claims, with individual claims going to arbitration and the representative

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IV. Under Iskanian, Jones’s PAGA Claim Is Not Subject to Mandatory
Arbitration
Jones’s complaint alleges a single cause of action under PAGA for violations of
section 1198 and 8 C.C.R. section 11070, subdivision 14. Jones purports to assert her
PAGA cause of action “individually and on behalf of all other members of the public
similarly situated.”
J.C. Penney’s motion to compel contended that by signing the arbitration
agreement, Jones agreed to arbitrate her claims and waived her right to bring a
representative PAGA action. As we have said, however, Iskanian holds that an employee
cannot waive the right to bring a representative PAGA action. (Iskanian, supra, 59
Cal.4th at p. 384.) As such, Jones’s representative action waiver is unenforceable.
Having concluded that Jones did not waive the right to bring a representative
PAGA claim, we must determine whether that claim will proceed in litigation or
arbitration. Jones contends in her supplemental brief that under Iskanian, she “should not
be ordered to ‘individual arbitration’ but should instead be permitted to pursue her
representative PAGA action in court.” (Italics added.) J.C. Penney urges that Iskanian
conflicts with United States Supreme Court precedent, and thus that we should stay this
appeal until the high court can receive and rule on an anticipated petition for writ of
certiorari in Iskanian. J.C. Penney concedes, however, that under Iskanian, “[u]nless
employers were to ask the LWDA to sign arbitration agreements, and the LWDA was to
sign them, there can be no circumstances under which an aggrieved employee could
arbitrate any action for PAGA penalties.” (Italics added.)
Without considering whether an arbitration agreement could ever be crafted that
would permit arbitration of PAGA claims, we conclude that no such arbitration

PAGA claim to litigation? (3) If such bifurcation occurs, should the arbitration be stayed
pursuant to Code of Civil Procedure section 1281.2? [Citation.]” (Iskanian, supra, 59
Cal.4th at pp. 391-392.) The parties “have not addressed these questions and may do so
on remand.” (Ibid.)

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agreement was crafted here. The Arbitration Rules provided for arbitration of many
kinds of employment-related disputes, but specifically provided that “the Parties waive
their rights to bring class and representative actions.” (Italics added.) Because the
Arbitration Rules thus contemplated that class and representative actions would not be
brought in any forum, they provide no guidance as to the parties’ preferred forum should
a representative action be allowed to proceed. Indeed, as in Iskanian, the Arbitration
Rules “give[] us no basis to assume that the parties would prefer to resolve a
representative PAGA claim through arbitration.” (Iskanian, supra, 59 Cal.4th at p. 391.)
“‘“[A]rbitration is a matter of contract and a party cannot be required to submit to
arbitration any dispute which he has not agreed so to submit.” [Citations.]’” (Mendez v.
Mid-Wilshire Health Care Center (2013) 220 Cal.App.4th 534, 540-541, citing AT&T
Technologies v. Communications Workers (1986) 475 U.S. 643, 648.) Because the
parties did not agree to submit PAGA claims to arbitration, there was no basis for
granting J.C. Penney’s motion to compel. The trial court did not err in so concluding.8

8
Because we have concluded that the Arbitration Rules as interpreted in light of
Iskanian do not support J.C. Penney’s request to compel arbitration, we do not consider
whether J.C. Penney waived the right to arbitrate.

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 DISPOSITION

The order denying the petition to compel arbitration is affirmed. Jones shall
recover her costs on appeal.

NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS

*
EDMON, J.

We concur:

WILLHITE, Acting P. J.

MANELLA, J.

*
Judge of the Los Angeles Superior Court, assigned by the Chief Justice pursuant to
article VI, section 6 of the California Constitution.

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