Rivers v. Cedars-Sinai CA2/7

Filed 1/13/15 Rivers v. Cedars-Sinai CA2/7
NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication
or ordered published for purposes of rule 8.1115.

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION SEVEN

NAKIA RIVERS, B249979

Plaintiff and Appellant, (Los Angeles County
Super. Ct. No. BC492676)
v.

CEDARS-SINAI MEDICAL CARE
FOUNDATION,

Defendant and Respondent.

APPEAL from an order of the Superior Court for Los Angeles County,
Kenneth R. Freeman, Judge. Reversed and remanded with directions.
Capstone Law, Matthew T. Theriault, Glenn A. Danas and Liana Carter for
Plaintiff and Appellant.
Sheppard, Mullin, Richter & Hampton, Richard J. Simmons, Daniel J. McQueen
and Marlene M. Nicolas, for Defendant and Respondent.
_______________
 Nakia Rivers appeals from an order compelling her to arbitrate her individual
wage and hour claims and dismissing her class action claims alleging the same
violations.1 Rivers contends the trial court erred in dismissing her class claims because
the determination whether the parties to an arbitration agreement agreed to arbitrate class
claims is a procedural question for the arbitrator, not the court. We agree and reverse.2
FACTUAL AND PROCEDURAL BACKGROUND
1. Rivers’s Employment and Agreement To Arbitrate
Rivers was employed by Cedars-Sinai Medical Care Foundation (Cedars) in Los
Angeles from July 25, 2005 through October 4, 2011 as a patient services representative,
a position classified as a nonexempt hourly employee. As a condition of her
employment, Rivers signed a two-page document entitled “Mutual Agreement to
Arbitrate Claims.” It provided that both Cedars and Rivers agree “to submit all claims or
controversies in any way relating to or associated with [Rivers’s] employment or the
termination of employment (‘Claims’) to the Chief Executive Officer of [Cedars.] If a
claim is not resolved by the Chief Executive Officer of [Cedars], and if the Claim
demands $25,000.00 or more, you and [Cedars] agree that the Claim will be resolved
exclusively by binding arbitration.” The agreement made no mention of class action
claims.

1
Although orders compelling arbitration are generally not appealable (Abramson v.
Juniper Networks, Inc. (2004) 115 Cal.App.4th 638, 648), an order dismissing class
claims while allowing individual claims to survive is treated as an appealable order under
the “death knell doctrine.” (See In re Baycol Cases I & II (2011) 51 Cal.4th 751, 757
[under the “death knell doctrine,” when an “order effectively [rings] the death knell for
the class claims, [the court] treats it as in essence a final judgment on those claims, which
[is] appealable immediately”]; Phillips v. Sprint PCS (2012) 209 Cal.App.4th 758, 766
[recognizing death knell doctrine is applicable to orders compelling a plaintiff to pursue
individual claims in arbitration and dismissing action as to all other members of the
class].)
2
This issue, which we decided in favor of the arbitrator resolving the question in
Sandquist v. Lebo Automotive, Inc. (2014) 228 Cal.App.4th 65, review granted, Nov. 12,
2014, S220812), is currently pending before the California Supreme Court.

2
 2. Rivers’s Putative Class Action
On October 18, 2012 Rivers filed a first amended complaint on behalf of herself
and all “other members of the general public similarly situated,” alleging several wage
and hour violations as well as violations of the Labor Code and Business and Professions
Code section 17200 (unfair and unlawful business practices). The complaint identified
the proposed class as “[a]ll Patient Service Representatives, Medical Assistants, and other
non-exempt or hourly paid patient care employees who worked for [Cedars] in California
within four years prior to the filing of this complaint until the date of certification [of the
class].” On behalf of herself and others similarly situated, Rivers sought restitution,
damages and attorney fees in excess of $25,000.
3. Cedars’s Petition To Compel Arbitration and Dismiss the Class Claims
On January 11, 2013 Cedars filed a petition to compel arbitration of Rivers’s
individual claims and to dismiss the class claims, which it asserted fell outside the scope
of the arbitration agreement. Rivers opposed the petition, contending that when, as here,
an agreement to arbitrate contains no express provision either permitting or restricting
arbitration of representative claims, the determination whether the agreement
encompasses class claims is a question properly reserved for the arbitrator, not the court.
Rivers also challenged the petition to compel arbitration of her individual claims on
several grounds, including that the arbitration agreement was unconscionable.
4. The Trial Court’s Ruling
Following a hearing the trial court granted Cedars’ petition in its entirety. Citing
multiple appellate decisions that had reached conflicting determinations and
characterizing the issue whether the court or arbitrator decides the availability of class
arbitration under the Federal Arbitration Act (FAA)3 as “a very close call,” the trial court
ruled the question is for the trial court absent a clear expression of contrary intent in the
agreement. The court then interpreted the agreement, determined the parties did not
intend to arbitrate a dispute on a classwide basis and dismissed the class claims with

3
The parties do not dispute the FAA governs their arbitration agreement.

3
prejudice. It also rejected Rivers’s assertion the arbitration agreement was
unconscionable, found her individual claims were encompassed by the arbitration
agreement and ordered her to submit those claims to binding arbitration.
DISCUSSION
1. Overview of Governing Law on Arbitration
a. Arbitration generally
Arbitration is a matter of contract. (American Express Co. v. Italian Colors
Restaurant (2013) __ U.S. __ [133 S.Ct. 2304, 2306, 186 L.Ed.2d 417 [it is an
“overarching principle that arbitration is a matter of contract”]; accord, Oxford Health
Plans LLC v. Sutter (2013) __ U.S. __ [133 S.Ct. 2064, 2066, 186 L.Ed.2d 113]
(Oxford).) As with any contract, the parties may structure their arbitration agreement as
they see fit: They may limit the issues they choose to arbitrate, define the rules under
which arbitration will proceed, designate who will serve as the arbitrator and even limit
with whom they choose to arbitrate. (Stolt-Neilsen S.A. v. Animalfeeds International
Corp. (2010) 559 U.S. 662, 683-684 [130 S.Ct. 1758, 176 L.Ed.2d 605] (Stolt-Neilsen);
see Mitsubishi Motors Corp. v. Soler Chrysler-Plymouth, Inc. (1985) 473 U.S. 614, 626
[105 S.Ct. 3346, 87 L.Ed.2d 444 [“as with any other contract, the parties’ intentions
control”]; City of Los Angeles v. Superior Court (2013) 56 Cal.4th 1086, 1096 [same].)
Unless the parties to an arbitration agreement have clearly and unmistakably
provided otherwise, questions of arbitrability require a judicial determination. (Howsam
v. Dean Witter Reynolds, Inc. (2002) 537 U.S. 79, 83 [123 S.Ct. 588, 154 L.Ed.2d 491]
(Howsam); accord, AT&T Technologies, Inc. v. Communications Workers of America
(1986) 475 U.S. 643, 649 [106 S.Ct. 1415, 89 L.Ed.2d 648]; City of Los Angeles v.
Superior Court, supra, 56 Cal.4th at p. 1096.) “Linguistically speaking, one might call
any potentially dispositive gateway question a ‘question of arbitrability . . . .’”
(Howsam, at p. 83.) However, the United States Supreme Court has made clear that
phrase is applicable only in the “kind of narrow circumstances where contracting parties
would likely have expected a court to have decided the gateway matter, where they are
not likely to have thought that they had agreed that an arbitrator would do so, and,

4
consequently, where reference of the gateway dispute to the court avoids the risk of
forcing parties to arbitrate a matter that they may well not have agreed to arbitrate.”
(Ibid.) Thus, questions of arbitrability include such “gateway issues” as the validity of
the arbitration agreement, its scope and who is bound by its terms. (See Id. at p. 84
[citing cases].) Otherwise, “subsidiary matters,” those “‘procedural’ questions which
grow out of the dispute and bear on its final disposition’ are presumptively not for the
judge, but for an arbitrator to decide.” (Ibid.; see John Wiley & Sons, Inc. v. Livingston
(1964) 376 U.S. 543, 546-547 [84 S.Ct. 909, 11 L.Ed.2d 898] [arbitrator should decide
whether the first two steps of grievance procedure were completed where exhaustion was
prerequisite to arbitration]; Moses H. Cone Memorial Hospital v. Mercury Construction
Corp. (1983) 460 U.S. 1, 24-25 [103 S.Ct. 927, 74 L.Ed.2d 765 [issues of waiver, delay
or defense to arbitrability are presumptively for arbitrator to decide].)
b. Class arbitration
It is now settled that “a party may not be compelled under the FAA to submit to
class arbitration unless there is a contractual basis for concluding that the party agreed to
do so.” (Stolt-Neilsen, supra, 559 U.S. at p. 684.) What remains a matter of dispute in
the federal and California appellate courts is who decides—the court or the arbitrator—
whether the parties have agreed to arbitrate claims on a classwide basis when the
agreement itself does not expressly mention class actions. In Green Tree Financial Corp.
v. Bazzle (2003) 539 U.S. 444 [123 S.Ct. 2402, 156 L.Ed.2d 414] (plur. opn. of
Breyer, J.) (Bazzle), a plurality of four Justices determined the question is a subsidiary
matter for the arbitrator when the arbitration agreement itself is valid and the underlying
dispute falls within its terms. (Id. at p. 452.) To date, no Supreme Court majority
opinion has decided the issue.
In Bazzle the parties’ agreement required arbitration of “[a]ll disputes, claims or
controversies arising from or relating to this contract or the relationships which result
from this contract” but did not specifically mention class claims. (Bazzle, supra,
539 U.S. at p. 448.) The South Carolina Supreme Court held state law controls when the
contract is silent on class arbitration and then interpreted the contract as permitting class

5
arbitration. The United States Supreme Court granted certiorari to determine whether
that holding was consistent with the Federal Arbitration Act (FAA). With a plurality
opinion by Justice Breyer (joined by Justices Scalia, Souter and Ginsberg), the Court
vacated the judgment of the South Carolina Supreme Court. Because there was no
question as to the validity of the agreement or the applicability of the dispute to its terms,
Justice Breyer explained, there was no gateway issue requiring a judicial determination.
The only relevant question in those circumstances was “what kind of arbitration
proceeding the parties agreed to.” (Id. at p. 452.) That question, Justice Breyer wrote,
“concerns contract interpretation and arbitration procedures. Arbitrators are well situated
to answer that question.” (Ibid.)4
Supreme Court decisions since Bazzle have explained the issue of who determines
the class arbitration question remains undecided. (See Stolt-Nielsen, supra, 559 U.S. at
p. 680 [“[T]he parties appear to have believed that the judgment in Bazzle requires an
arbitrator, not a court, to decide whether a contract permits class arbitration. [Citation.]
In fact, however, only the plurality decided that question. [W]e need not revisit that
question here because the parties’ supplemental agreement expressly assigned this issue
to the arbitration panel, and no party argues that this assignment was impermissible.”];
Oxford, supra, 133 S.Ct. at p. 2068, fn. 2 [“Stolt-Nielsen made clear that this Court has
not yet decided whether the availability of class arbitration is a question of arbitrability”
and “this case gives us no opportunity to do so”].)

4
Justice Stevens concurred in the judgment and dissented in part. He explained his
preferred disposition of the case would be to affirm the South Carolina Supreme Court’s
decision: “Arguably the interpretation of the parties’ argument should have been made in
the first instance by the arbitrator, rather than the court. [Citation.] Because the decision
to conduct a class-action arbitration was correct as a matter of [state] law, and because
petitioner has merely challenged the merits of that decision without claiming that it was
made by the wrong decisionmaker, there is no need to remand the case to correct that
possible error.” (Bazzle, supra, 539 U.S. at p. 455 (conc. & dis. opn. of Stevens, J.)
Were he to vote to affirm, however, there would be no controlling judgment.
Accordingly, to avoid that outcome “and because Justice Breyer’s opinion expresses a
view of the case close to my own,” Justice Stevens concurred in the judgment. (Ibid.)

6
 Several courts, including this court in Sandquist, a case currently pending in the
California Supreme Court,5 have found Justice Breyer’s opinion in Bazzle persuasive and
have concluded the question is a matter of how the arbitration proceeds—a determination
for the arbitrator—rather than a question of arbitrability for the court. (See Lee v.
JPMorgan Chase & Co. (C.D. Cal. 2013) 982 F. Supp.2d 1109, 1112-1114; Guida v.
Home Savings of America, Inc. (E.D.N.Y. 2011) 793 F.Supp.2d 611, 617-618; see
generally Texas v. Brown (1983) 460 U.S. 730, 737 [103 S.Ct. 1535, 75 L.Ed.2d 502]
[Supreme Court plurality opinion, while not binding precedent, is nonetheless
“persuasive authority”]; Thalheimer v. City of San Diego (9th Cir. 2011) 645 F.3d 1109,
1127, fn. 5 [same].)
Other courts have found the question one of arbitrability for the court. These
courts have identified the question as involving two gateway matters for which a judicial
determination is required: Whether a particular claim, that is, a “class claim,” is within
the intended scope of the agreement, and whether a particular party can enforce or be
bound by it. (See Network Capital Funding Corporation v. Papke (2014)
230 Cal.App.4th 503, 664, 666 (Network Capital); Garden Fresh Restaurant Corp v.
Superior Court (2014) 231 Cal.App.4th 678, 688-689 (Garden Fresh); Huffman v.
Hilltop Companies, LLC (6th Cir. 2014) 747 F.3d 391, 398-399; Reed Elsevier, Inc. v.
Crockett (6th Cir. 2013) 734 F.3d 594, 598-599; Opalinski v. Robert Half Internat. Inc.
(3d. Cir. 2014) 761 F.3d 326, 332-333.)
2. The Question Whether the Parties Intended To Arbitrate Class Claims Is a
Subsidiary Issue for the Arbitrator
Those appellate cases that have rejected the reasoning of the Bazzle plurality have
done so largely on the ground that Bazzle considered the question of class arbitration to
be solely one of procedure, while later United States Supreme Court decisions have
rejected that characterization as too simplistic. In particular, the Stolt-Nielsen Court
explained that class arbitration is so fundamentally different from bilateral arbitration
that, unlike other procedural devices, it cannot be imposed on parties without their
5
See fn. 2 above.

7
consent. (See Stolt-Nielsen, supra, 559 U.S. at p. 687 [If the question were simply a
matter of “what ‘procedural mode’ was available to present Animal Feeds’ claims
[citations] . . . , there would be no need to consider the parties’ intent with respect to class
arbitration. [Citation.] But the FAA requires more.”].)
We do not read Bazzle so narrowly or Stolt-Nielsen so broadly. The Supreme
Court has long recognized class action as a procedural vehicle to enforce substantive law.
(See Deposit Guaranty Nat. Bank v. Roper (1980) 445 U.S. 326, 331 [100 S.Ct. 1166, 63
L.Ed.2d 427]; accord, Duran v. United States Bank Nat. Assn. (2014) 59 Cal.4th 1, 34
[class actions are a procedural device provided “only as a means to enforce substantive
law”].) Nonetheless, in light of fundamental differences between bilateral and class
arbitration, the Stolt-Nielsen Court held it is appropriate to require the parties to agree to
class arbitration rather than permitting the arbitrator to impose such a procedure
unilaterally. (Stolt-Nielsen, supra, 559 U.S. at pp. 685-687.) As the Stolt-Nielsen Court
strongly implied in distinguishing the two issues, however, it is one thing for a court to
decide whether the parties consented to class arbitration, as the FAA requires (id. at
p. 687), and quite a different matter to hold the interpretation of the parties’ intent on that
question is somehow a gateway issue for the court, even when the underlying dispute
plainly falls within the scope of a valid arbitration agreement. Stolt-Nielsen expressly did
not decide that question. (Id. at p. 680.)
Properly framed, the question left open in Stolt-Nielsen, supra, 559 U.S. 662, as
well as in Oxford, supra, 133 S.Ct. 2064, is whether permitting or prohibiting class
arbitration is dispositive of whether the arbitration proceeds at all—the essence of the
“narrow gateway” issue: Plainly, it is not. If the parties bargained for arbitration in
accordance with a valid arbitration agreement and the underlying dispute falls within that
agreement, there is no longer a question whether the arbitration proceeds. It is not
unreasonable under those circumstances for those parties to expect the arbitrator to decide
the question whether it may proceed on a classwide basis in accordance with their
arbitration contract. (See Howsam, supra, 537 U.S. at p. 84; Bazzle, supra, 539 U.S. at
p. 453.) In that case, the question of class arbitration effectively “grow[s] out of the

8
dispute and bear[s] on its final disposition,” making it a question for the arbitrator to
determine, not a court. (Howsam, at p. 84; Bazzle, at p. 453.)
Cedars contends Bazzle is distinguishable because it relied on “sweeping
language” in the arbitration agreement suggesting the parties had agreed the dispute over
class arbitration would be decided by the arbitrator: “The parties agreed to submit to the
arbitrator ‘all disputes, claims, or controversies arising from or relating to this contract or
the relationships which result from this contract.’ [Citation.] And the dispute about what
the arbitration contract in each case means (i.e., whether it forbids the use of class
arbitration procedures) is a dispute ‘relating to this contract’ and the resulting
‘relationships.’ Hence, the parties seem to have agreed that an arbitrator, not a judge,
would answer the relevant question.” (Bazzle, supra, 539 U.S. at p. 451.)
Viewed in isolation, such language could be read to suggest a finding the parties
had expressly agreed to have the arbitrator resolve the question of class arbitration. The
context of the statement, however, confirms the Bazzle plurality did not rely on such an
interpretation of the contract in reaching their decision. Indeed, in the several paragraphs
immediately following this language, Justice Breyer identified the narrow, gateway
questions that parties reasonably assume a court will decide, and then explained “[t]he
question here—whether the contracts forbid class arbitration—does not fall within this
narrow exception. It concerns neither the validity of the arbitration clause nor its
applicability to the underlying dispute between the parties.” (Bazzle, supra, 539 U.S. at
p. 452.) Had the Bazzle plurality simply found an express agreement to delegate the
decision to this arbitrator, it would have no need to discuss, and distinguish, gateway
issues of arbitrability from subsidiary issues of how the arbitration proceeds. (See id. at
pp. 452-453.)
The Fourth District’s contrary holding in Network Capital, supra, 230 Cal.App.4th
503 miscasts the issue. There, the court found the class arbitration question akin to
determining who is bound by the arbitration agreement, a classic question of arbitrability.
(See id. at p. 668 [“[c]lass [a]rbitration [q]uestion involves the scope of the parties’
arbitration agreement because it requires the decision maker to determine whose claims

9
the parties agreed to arbitrate—only the named plaintiff’s claims against the defendant, or
the claims of numerous other absent, but similarly situated claimants against the
defendant”]; see also John Wiley & Sons, Inc. v. Livingston, supra, 376 U.S. at pp. 546-
547 [issue of who is bound by arbitration agreement is one of arbitrability for court to
decide absent agreement to contrary]; First Options of Chicago, Inc. v. Kaplan (1995)
514 U.S. 938, 943 [115 S.Ct. 1920, 131 L.Ed.2d 985] (First Options) [same].) However,
the Network Capital court painted what is supposed to be a narrow question of
arbitrability with too broad a brush. A plaintiff bound by a valid arbitration agreement
may only be a proper representative in arbitration for those similarly bound by the
arbitration agreement. (See generally Brinker Restaurant Corp. v. Superior Court (2012)
53 Cal.4th 1004, 1021 [to be adequate representative, class representative must have
“claims or defenses typical of th[e] class” and be able to adequately represent the class];
Fireside Bank v. Superior Court (2007) 40 Cal.4th 1069, 1078, 1089 [same].) Thus,
contrary to Network Capital’s suggestion, the question that we hold is reserved for the
arbitrator does not involve whether the arbitration proceeds or against whom it proceeds
(cf. First Options, at p. 943), but only in what manner it proceeds. (Bazzle, supra,
539 U.S. at p. 452.)
Garden Fresh, supra, 231 Cal.App.4th 678, from a different division of the Fourth
District, similarly relies too heavily on the Court’s identification of the differences
between bilateral and class arbitration, reading the Supreme Court cases since Bazzle as
“‘giv[ing] every indication, short of an outright holding, that classwide arbitrability is a
gateway question rather than a subsidiary one.’” (See id. at p. 681, quoting Reed
Elsevier, Inc. v. Crockett, supra, 734 F.3d 594, 598.) We agree the differences between
bilateral and class arbitration can be profound, and we do not minimize them here. (See
Stolt-Nielsen, supra, 559 U.S. at pp. 687-688 [criticizing the dissent for minimizing the
“crucial differences” between class and bilateral arbitration].) However, as explained, we
do not share the Garden Fresh court’s view of the rule to be gleaned from the Supreme
Court cases decided since Bazzle. Any due process concerns as to the effect of those
differences between bilateral and class arbitration are resolved by requiring the parties’

10
consent to class arbitration. (Stolt-Nielsen, at p. 686.) In addition, we take issue with
Garden Fresh’s observation that the “high stakes” of class arbitration are simply too
significant to entrust to an arbitrator without the benefit of judicial review. (See Garden
Fresh, at p. 687, citing Moncharsh v. Heily & Blasé (1992) 3 Cal.4th 1, 11 [“with narrow
exceptions, an arbitrator’s decision cannot be reviewed for errors of fact or law”] and
AT&T Mobility v. Concepcion (2011) 131 S.Ct. 1740, 1752 [“absence of multilayered
review [from arbitrator’s decision] makes it more likely that errors will go
uncorrected”].) For better or worse, the absence of complete judicial review is part of the
arbitration bargain. If the arbitration agreement is valid and the underlying dispute within
its scope, the parties bargained for the arbitrator to decide their dispute, including the
interpretation of their contract. The argument that removal of this question from the
arbitrator is necessary because of the high consequences of an erroneous ruling disregards
the increasingly important role that arbitration plays in the dispute resolution process.
In sum, if the arbitration agreement is valid and the underlying dispute within its
scope, the question whether the parties agreed to class arbitration is a subsidiary matter
for the arbitrator, not a gateway issue for judicial determination. In light of our holding,
we do not reach, and leave for the arbitrator, whether the parties here agreed to class
arbitration.6

6
We also do not reach the merits of Rivers’s arguments the court erred in
compelling arbitration of her individual claims on the ground the agreement was
unconscionable. Because that ruling compelling arbitration is not a final, appealable
order, we lack jurisdiction to consider it. (Abramson v. Juniper Networks, Inc., supra,
115 Cal.App.4th at p. 648.)

11
 DISPOSITION
The order is reversed, and the matter remanded to the trial court with directions to
submit the question of class arbitration to the arbitrator. Each party is to bear her and its
own costs on appeal.

PERLUSS, P. J.
We concur:

WOODS, J.

FEUER, J.*

*
Judge of the Los Angeles Superior Court, assigned by the Chief Justice pursuant to
article VI, section 6 of the California Constitution.

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