Augustus v. ABM Security Services

Filed 12/22/16

IN THE SUPREME COURT OF CALIFORNIA

JENNIFER AUGUSTUS et al., )
)
Plaintiffs and Respondents, )
) S224853
v. )
) Ct.App. 2/1 B243788, B247392
ABM SECURITY SERVICES, INC., )
) Los Angeles County
Defendant and Appellant. ) Super. Ct. No. BC336416,
) BC345918 & CG5444421
____________________________________)

We granted review to address two related issues: whether employers are
required to permit their employees to take off-duty rest periods under Labor Code
section 226.7 and Industrial Welfare Commission (IWC) wage order No. 4-2001
(Cal. Code Regs., tit. 8, § 11040 (Wage Order 4)), and whether employers may
require their employees to remain ―on call‖ during rest periods. What we
conclude is that state law prohibits on-duty and on-call rest periods. During
required rest periods, employers must relieve their employees of all duties and
relinquish any control over how employees spend their break time. (See Brinker
Restaurant Corp. v. Superior Court (2012) 53 Cal.4th 1004, 1038-1039 (Brinker).)
Plaintiffs worked as security guards for defendant ABM Security Services,
Inc. (ABM). A requirement of employment at ABM was for guards to keep their
pagers and radio phones on –– even during rest periods –– and to remain vigilant

SEE CONCURRING AND DISSENTING OPINION
and responsive to calls when needs arose. ABM‘s understanding about the scope
of such needs, meanwhile, encompassed a variety of circumstances, including
situations where a building tenant wished to be escorted to the parking lot, a
building manager had to be notified of a mechanical problem, or the occurrence of
some kind of ―emergency situation.‖ Plaintiffs sued ABM, alleging the company
failed to provide the rest periods that state law entitles employees to receive. The
trial court granted summary judgment for plaintiffs, finding ABM liable and
awarding approximately $90 million –– but the Court of Appeal reversed.
Because state law requires employers to provide their employees with rest periods
that are free from duties or employer control, we reverse the Court of Appeal.
I. BACKGROUND
ABM employs thousands of security guards at residential, retail, office, and
industrial sites throughout California.1 While the number of guards at each site
varies, the guards‘ primary responsibility does not: to provide ― ‗an immediate
and correct response to emergency/life safety situations‘ ‖ and ― ‗physical security
for the building, its tenants and their employees . . . by observing and reporting all
unusual activities. In essence, [a guard] is the eyes and ears‘ ‖ of the site. Specific
duties may include patrolling sites, responding to emergencies, identifying and
reporting safety issues, providing escorts to parking lots, greeting and assisting
tenants and visitors, monitoring and restricting access to sites, directing vehicular
traffic and parking, monitoring and occasionally either restricting or assisting in
moving property into and out of sites, making reports, and hoisting and lowering
flags.

1 We take the facts from the Court of Appeal‘s opinion.

2
 In 2005, plaintiff Jennifer Augustus filed a putative class action on behalf
of all ABM security guards. The trial court subsequently consolidated the matter
with similar actions filed by two other ABM guards. Plaintiffs filed a master
complaint, which alleged ABM‘s failure ―to consistently provide uninterrupted
rest periods‖ as required by state law. During discovery, ABM acknowledged it
did not relieve guards of all duties during rest periods. In particular, ABM
required guards to keep their radios and pagers on, remain vigilant, and respond
when needs arose, such as escorting tenants to parking lots, notifying building
managers of mechanical problems, and responding to emergency situations.
Plaintiffs then moved for summary adjudication of their rest period claim in
2010.2 It was undisputed, plaintiffs argued, that ABM had a policy of requiring its
guards to remain on duty during breaks, and that such a policy violated state law.
ABM opposed the motion. The company argued that, if it required anything at all
during guards‘ rest periods, it was merely that guards remain on call — that is, to
keep radios and pagers on — in case an incident required a response. ABM also
offered evidence that class members regularly took breaks uninterrupted by
service calls. But the trial court granted plaintiffs‘ motion, concluding that ABM‘s
policy was to provide guards with rest periods subject to employer control and the
obligation to perform certain work-related duties. The court reasoned that a rest
period subject to such control was indistinguishable from the rest of a workday; in
other words, an on-duty or on-call break is no break at all. The court subsequently
granted plaintiffs‘ motion for summary judgment on damages, awarding
approximately $90 million in statutory damages, interest, and penalties.

2 Plaintiffs also alleged ABM failed to provide meal periods as required by
state law, but that claim is not at issue here.

3
 The Court of Appeal reversed. It agreed that ABM did not relieve guards
of all duties during rest periods and instead required that they remain on call,
compelling them to keep radios and pagers on and respond when necessary.3 But
the court concluded that state law does not require employers to provide off-duty
rest periods, and moreover, ―simply being on call‖ does not constitute performing
work. We granted review to consider whether the Court of Appeal was correct in
light of Labor Code section 226.7 and Wage Order 4.4
II. DISCUSSION
To answer the questions before us we must interpret both the Labor Code
and the IWC wage orders that cover employees in plaintiffs‘ situation.5 We
review the Court of Appeal‘s interpretation de novo. (Mendiola, supra, 60 Cal.4th
at p. 840.) When construing the Labor Code and wage orders, we adopt the
construction that best gives effect to the purpose of the Legislature and the IWC.
(Brinker, supra, 53 Cal.4th at pp. 1026-1027; Murphy v. Kenneth Cole

3 The concurring and dissenting opinion mentions that ABM disputes this
characterization of its rest period policy. (Conc. & dis. opn., post, at p. 2.) But
while ABM contended that it had no blanket on-call policy and advanced this
position before both the trial court and the Court of Appeal, it failed to persuade
either. Instead, the trial court concluded –– and the Court of Appeal accepted ––
that such a requirement existed, and ABM then elected not to petition the Court of
Appeal for rehearing to correct any misstatements of fact.
4 Subsequent unlabeled statutory references are to the Labor Code.
5 The IWC is the state agency empowered to promulgate wage orders, which
are legislative regulations specifying minimum requirements with respect to
wages, hours, and working conditions. (Mendiola v. CPS Security Solutions, Inc.
(2015) 60 Cal.4th 833, 838 & fn. 6 (Mendiola).) Of the 18 wage orders remaining
in effect, 16 cover specific industries and occupations, one applies to employees
not covered by the industry- and occupation-specific orders, and one is a general
minimum wage order. (Id. at pp. 838-839.) Wage Order 4, which includes
―guards‖ as a covered occupation along with many other clerical, professional, and
service occupations (Wage Order 4, subd. 2(O)), applies here.

4
Productions, Inc. (2007) 40 Cal.4th 1094, 1103 (Murphy).) Time and again, we
have characterized that purpose as the protection of employees –– particularly
given the extent of legislative concern about working conditions, wages, and hours
when the Legislature enacted key portions of the Labor Code. (Mendiola, at
p. 840 [― ‗to promote employee protection‘ ‖]; Martinez v. Combs (2010) 49
Cal.4th 35, 53-54 (Martinez) [describing the Legislature‘s concerns]; Industrial
Welfare Com. v. Superior Court (1980) 27 Cal.3d 690, 702 (Industrial Welfare
Com.) [noting the ―remedial nature‖ of legislative enactments and wage orders].)
In furtherance of that purpose, we liberally construe the Labor Code and wage
orders to favor the protection of employees. (E.g., Brinker, at pp. 1026-1027;
Murphy, at p. 1103 [―statutes governing conditions of employment are to be
construed broadly‖].) In doing so, we accord the IWC‘s interpretations
―considerable judicial deference‖ (Ramirez v. Yosemite Water Co. (1999) 20
Cal.4th 785, 801) and take account of interpretations articulated by the Division of
Labor Standards Enforcement (DLSE), the state agency that enforces wage orders,
for guidance (Peabody v. Time Warner Cable, Inc. (2014) 59 Cal.4th 662, 668,
fn. 5).

A. Wage Orders and the Labor Code
In 1913, the Legislature established the IWC and –– spurred by concerns
over inadequate wages and poor working conditions –– delegated to the agency
authority for setting minimum wages, maximum hours, and working conditions. 6
(Martinez, supra, 49 Cal.4th at pp. 52-55.) Three years later, the IWC began

6 In its earliest incarnation, the IWC was empowered to regulate only the
employment of women and children. (Industrial Welfare Com., supra, 27 Cal.3d
at p. 700.) In the early 1970s, the Legislature authorized the IWC to regulate the
employment of all employees. (Id. at p. 701 [explaining courts concluded the
prior limitation violated the federal prohibition on sex discrimination].)

5
issuing industry- and occupation-specific wage orders. Included within one of
these was a requirement that employees be provided meal periods. (Brinker,
supra, 53 Cal.4th at p. 1026; Murphy, supra, 40 Cal.4th at p. 1105.) Sixteen years
later, in 1932, the IWC started requiring employers to give employees rest periods
as well. (Murphy, at p. 1105; see Kilby v. CVS Pharmacy, Inc. (2016) 63 Cal.4th
1, 12, fn. 4, quoting IWC order No. 18, Sanitary Regulations for Any Occupation,
Trade, or Industry (Feb. 26, 1932) § 12 [―when women are required by the nature
of their work to stand, a relief period shall be given every two (2) hours of not less
than ten (10) minutes‖].) Since then, even as the IWC revised its wage orders
from time to time, the rest period obligation remained unchanged. (See, e.g.,
Brinker, at pp. 1028-1029 [discussing amendments to the rest period
requirement].) The rest period language in Wage Order 4, subdivision 12(A) first
appeared in IWC wage order No. 4-52. (Compare Wage Order 4, subd. 12(A)
with IWC wage order No. 4-52, subd. 12 (Aug. 1, 1952).)
Complementing these longstanding wage orders are statutes more recently
enacted by the Legislature that also govern wages, hours, and working conditions
in California. A case in point is section 226.7, enacted in 2000. As enacted,
subdivision (a) provided: ―No employer shall require any employee to work
during any meal or rest period mandated by an applicable order of the Industrial
Welfare Commission.‖7 (Added by Stats. 2000, ch. 876, § 7, p. 6509.)

7 This version of the statute was in effect when plaintiffs filed suit. The
Legislature subsequently amended section 226.7 on two occasions (Stats. 2013,
ch. 719, § 1; Stats. 2014, ch. 72, § 1), but those revisions are not relevant here.
Thus, subsequent references to section 226.7 are to the originally enacted version.

6
 B. Off-duty Rest Periods
We first resolve whether state law requires employers to authorize off-duty
rest periods –– that is, time during which an employee is relieved from all work-
related duties and free from employer control. (See Brinker, supra, 53 Cal.4th at
pp. 1039-1040 [discussing obligation to provide off-duty meal periods].)
The applicable wage order is what primarily defines the scope of an
employer‘s obligation to provide rest periods. (See Brinker, supra, 53 Cal.4th at
p. 1028.) Accordingly, we begin with the text of Wage Order 4, subdivision 12.
(See Reynolds v. Bement (2005) 36 Cal.4th 1075, 1086 [―The best indicator of [the
IWC‘s] intent is the language of the [wage order] provision itself‖].) Subdivision
12(A) provides, in relevant part, ―Every employer shall authorize and permit all
employees to take rest periods . . . . Authorized rest period time shall be counted,
as hours worked for which there shall be no deduction from wages.‖8 In this case,
the Court of Appeal concluded that subdivision 12(A) ―does not describe the
nature of a rest period.‖ Noting that subdivision 11(A) requires employees be
―relieved of all duty‖ during meal periods,9 the court inferred from the absence of

8 Wage Order 4, subdivision 12(A) also provides that employers must
authorize 10 minutes, net rest time per four hours worked; a rest period should fall
in the middle of each work period if practicable; and a rest period need not be
authorized for employees whose total daily work time is less than three and one-
half hours. Subdivision 12(B) provides that failure to comply with subdivision
12(A) obliges employers to pay the employee one hour of pay ―for each workday
that the rest period is not provided.‖ (See § 226.7, subd. (b) [same remedy].)
9 Wage Order 4, subdivision 11(A) provides in part, ―No employer shall
employ any person for a work period of more than five (5) hours without a meal
period of not less than 30 minutes . . . . Unless the employee is relieved of all duty
. . . , the meal period shall be considered an ‗on duty‘ meal period and counted as
time worked. An ‗on duty‘ meal period shall be permitted only when the nature of
the work prevents an employee from being relieved of all duty and when by
written agreement between the parties an on-the-job paid meal period is agreed
to. . . . [T]he employee may, in writing, revoke the agreement at any time.‖

7
similar language in subdivision 12(A) that ―no such [off-duty] requirement was
intended‖ for rest periods. We find otherwise.
The reference to a ―rest period‖ in the wage order evokes, quite plainly, a
period of rest. In principle, other provisions in the wage order or related statutes
could conceivably give us a reason to treat otherwise relatively straightforward
words as terms of art. But neither Wage Order 4, subdivision 12(A) nor any other
provisions in the wage order give us a reason to conclude that the term ―rest
period‖ is imbued with a distinctive, unconventional meaning. The most
reasonable inference we can draw from the wage order and its context is instead
that we should give the term its most common understanding –– a reading
consistent with requiring that employers authorize off-duty rest periods. (See
Murphy, supra, 40 Cal.4th at p. 1103 [words generally given their ―plain and
commonsense meaning‖].)
The ordinary meaning of ―rest‖ conveys, in this context, the opposite of
work. ―Rest‖ is defined by the American Heritage Dictionary as the ―[c]essation
of work, exertion, or activity.‖ (American Heritage Dict. (4th ed. 2000) p. 1486,
col. 1; accord, Merriam-Webster‘s Collegiate Dict. (11th ed. 2003) p. 1062
[defining ―rest‖ as ―freedom from activity or labor‖].) So, ordinarily, a reasonable
reader would understand ―rest period‖ to mean an interval of time free from labor,
work, or any other employment-related duties. (American Heritage Dict., at
p. 1307, col. 1 [defining ―period‖ as an ―interval of time characterized by the
occurrence of a certain condition, event, or phenomenon‖].) Indeed, a rest period
during which an employer may require that an employee continue performing
duties seems to place too much semantic emphasis on ―period‖ –– and too little on
―rest.‖
This reading of the wage order is also most consistent with section 226.7.
That statute prohibits employers from ―requir[ing] any employee to work during

8
any meal or rest period . . . .‖ (§ 226.7, subd. (a), italics added; see Brinker, supra,
53 Cal.4th at p. 1027 [―To the extent a wage order and a statute overlap, we will
seek to harmonize them‖].) Moreover, section 226.7‘s prohibition applies in
identical fashion to meal and rest periods, with its premium-pay remedy (§ 226.7,
subd. (b)) triggered by the failure to provide either. We have explained that during
meal periods, employers must ―relieve the employee of all duty and relinquish any
employer control over the employee and how he or she spends the time.‖
(Brinker, at pp. 1038-1039.) It would be difficult to cast aside section 226.7‘s
parallel treatment of meal periods and rest periods and conclude that employers
had completely distinct obligations when providing meal and rest periods. What
makes sense instead is to infer that employers‘ responsibilities are the same for
meal and rest periods –– an inference that also reflects the protective purpose of
both. (E.g., Murphy, supra, 40 Cal.4th at p. 1113 [―[e]mployees denied their rest
and meal periods face greater risk of work-related accidents and increased
stress‖].) Such an inference also proves consistent with the positions taken by
both parties at oral argument.
Consider also what the last sentence of Wage Order 4, subdivision 12(A)
provides: ―Authorized rest period time shall be counted, as hours worked for
which there shall be no deduction from wages.‖ This sentence makes sense only if
employees are relieved of duties during rest periods. If employers could require
employees to remain on duty during breaks, there would be no reason for the IWC
to prohibit deduction of wages for rest periods; time spent performing duties
would plainly require payment of wages.10 And this interpretation is the most

10 Wage Order 4, subdivision 2(K) defines ―hours worked‖ as ―the time
during which an employee is subject to the control of an employer, and includes
all the time the employee is suffered or permitted to work, whether or not required
(footnote continued on next page)

9
consistent with our practice of liberally construing wage orders. (Brinker, supra,
53 Cal.4th at p. 1027.)
The Court of Appeal nonetheless concluded that employers may require on-
duty rest periods. But this conclusion is difficult to reconcile with Wage Order 4
and section 226.7. The court grounded its conclusion in part on language in Wage
Order 4, subdivision 11(A), which pertains to meal periods. That provision
requires employers to provide a meal period of not less than 30 minutes once an
employee has worked for five hours. (Brinker, supra, 53 Cal.4th at p. 1039.) But
it further states that, ―[u]nless the employee is relieved of all duty . . . , the meal
period shall be considered an ‗on duty‘ meal period and counted as time worked.‖
(Wage Order 4, subd. 11(A).) The court inferred that the absence of similar
―relieved of all duty‖ language in subdivision 12(A) meant the IWC did not intend
to require off-duty rest periods. We find otherwise.
We do so because the absence of language in subdivision 12(A) authorizing
on-duty rest periods proves far more important than any language in Wage Order
4, subdivision 11(A). The IWC could have allowed on-duty breaks –– and did so
in subdivision 11(A). Its failure to do so in subdivision 12(A) is a telling
indication it did not contemplate on-duty rest periods more generally. (Lake v.
Reed (1997) 16 Cal.4th 448, 466 [discussing the interpretative canon expressio
unius].) This is the best interpretation not only because we construe wage order
provisions in favor of employees and avoid creating exceptions by implication
(see Mendiola, supra, 60 Cal.4th at p. 847), but also because the contrary

(footnote continued from previous page)

to do so.‖ Subdivision 4(A) requires every employer to ―pay to each employee
wages . . . for all hours worked.‖ (See Mendiola, supra, 60 Cal.4th at p. 839.)

10
interpretation creates an odd disparity. When there is an on-duty meal period, the
employee gains something –– wages –– he or she would not have received
otherwise. But when forced to take on-duty rest periods, ―an employee essentially
performs . . . ‗free‘ work, i.e., the employee receives the same amount of
compensation for working through the rest periods that the employee would have
received had he or she been permitted to take [off-duty] rest periods.‖ (Murphy,
supra, 40 Cal.4th at p. 1104.)
What also proves important is the on-duty meal period exception in Wage
Order 4, subdivision 11(A). That exception is exceedingly narrow, applying only
when (1) ―the nature of the work prevents an employee from being relieved of all
duty‖ and (2) the employer and employee have agreed, in writing, to the on-duty
meal period. Even then, the employee retains the right to ―revoke the agreement at
any time.‖ (Ibid.) These narrow terms undercut the argument that the provision
creates, by implication, a broad rest period exception permitting employers to
unilaterally require that employees take on-duty rest breaks without receiving
additional compensation.
Here too, the IWC could have easily varied these rest period obligations.
Wage Order 4, subdivision 12 is identical to the rest period provisions of most
other wage orders. (E.g., Cal. Code Regs., tit. 8, §§ 11010, 11020, 11030, 11060,
11070, 11080, 11090, 11110, 11130, 11140, 11150 [all containing identical
provisions].) But the provision in IWC wage order No. 5-2001 (Wage Order 5)
(Cal. Code Regs., tit. 8, §§ 11050, subd. 12) goes further. In addition to the
language present in the other wage orders, Wage Order 5 provides, ―employees
with direct responsibility for children who are under 18 years of age or who are
not emancipated from the foster care system and who, in either case, are receiving
24 hour residential care and employees of 24 hour residential care facilities for
elderly, blind or developmentally disabled individuals may, without penalty, [be

11
required] to remain on the premises and maintain general supervision of residents
during rest periods if the employee is in sole charge of residents. Another rest
period shall be authorized and permitted by the employer when an employee is
affirmatively required to interrupt his/her break to respond to the needs of
residents.‖ (Id., subd. 12(C), italics added.) This language appears to authorize
on-duty rest periods, but only in starkly limited circumstances. (See also Cal.
Code Regs., tit. 8, § 11160, subd. 11 [different rest period provision for persons
employed in the on-site occupations of construction].) From the absence of
similar language in Wage Order 4 we can infer that the IWC‘s purpose was not to
create an exception to the obligation imposed by subdivision 12(A) and section
226.7. (See Mendiola, supra, 60 Cal.4th at p. 847.)
This inference also proves consistent with the DLSE‘s own interpretation.
As the state agency empowered to enforce wage orders and state labor statutes, the
DLSE is in a position to accumulate both knowledge and experience relevant to
the administration of wage orders. (Brinker, supra, 53 Cal.4th at p. 1029 & fn.
11.) While its opinion letters are not controlling, they reflect the type of
experience and considered judgment that may properly inform our judgment.
(Yamaha Corp. of America v. State Bd. of Equalization (1998) 19 Cal.4th 1, 14
(Yamaha).) In an advice letter dated February 22, 2002, the DLSE described the
scope of an employer‘s rest period obligation and, in doing so, stated, ―there must
be a net 10 minutes of rest provided in each ‗work period‘ and the rest period must
be, as the language implies, duty-free.‖ (Dept. Industrial Relations, DLSE Opn.
Letter No. 2002.02.22 (2002) p. 1, italics added.) In a letter dated January 3,
1986, the DLSE noted that the IWC settled on requiring 10 minutes of net rest
time after first considering a proposal to require a 15- or 20-minute rest period.
(Dept. Industrial Relations, DLSE Opn. Letter No. 1986.01.03 (1986) p. 1.) The
DLSE explained that the IWC‘s purpose ―was to insure that the employee would

12
be free from work for ten minutes . . . .‖ (Ibid., italics added; accord, Dept.
Industrial Relations, DLSE Opn. Letter No. 1995.06.02 (1995) p. 1 [DLSE
focused on amount of ―non-work time‖ in discussing whether employer authorized
a sufficiently long rest period].) The DLSE letters admittedly concern situations
distinct from the one before us –– but they nonetheless tend to support the
conclusion that Wage Order 4, subdivision 12(A) is best understood to require off-
duty rest periods. (See Faulkinbury v. Boyd & Assoc. (2013) 216 Cal.App.4th
220, 236 [citing DLSE letters in concluding ―[t]here does not appear to be an on-
duty rest break exception‖].)11
In arguing to the contrary, ABM cites minutes of an IWC meeting on May
26, 1952, during which IWC commissioners discussed changes made to the 1952
wage orders. The minutes indicate that the rest period provision in the wage
orders ― ‗was clarified to indicate . . . that the [IWC] did not intend a completely
off-duty rest period to be applicable in the case of an employee who is alone on a
shift and has ample time to rest because of the nature of the work. This would be
true in the case of a night switchboard operator on a small board, a night hotel
clerk, etc. If employees in such positions are able to rest on the job it is not
intended that the employer provide a special relief employee.‘ ‖ (IWC meeting
mins. (May 26, 1952) p. 34.)

11 The concurring and dissenting opinion instead relies on a 1992 DLSE
opinion letter, which concluded time spent during a meal break wearing a pager
may be noncompensable. (Conc. & dis. opn., post, at p. 6.) That letter involves a
different issue –– the compensability of time during otherwise unpaid 30-minute
meal breaks. In Brinker, we clarified the meaning of the relevant statutory and
wage order provisions. During meal breaks, we held, employers must relieve
employees of all duty and relinquish any control over employees and how they
spend their time. (Brinker, supra, 53 Cal.4th at pp. 1038-1039.)

13
 Precisely what revision this comment referenced is far from clear. The only
relevant change in the 1952 wage orders was the addition of language relieving
employers of the need to provide a rest period for shifts of 3.5 hours or less. The
minutes may have simply reflected the IWC members‘ understanding that an
employer was not required to provide a relief employee with break time, or their
acknowledgement that an employer remained free to seek an exemption from its
expanded rest period obligations. Since the early 1940s, the wage orders
applicable to professional, technical, clerical, and similar occupations — now
including Wage Order 4 –– have contained provisions that allow employers to
request exemptions from certain obligations, including the obligation to provide
rest periods. (E.g., IWC wage order No. 4R, subd. 25 (June 1, 1947); Wage Order
4, subd. 17.)12 In 1976, the IWC discussed rest period obligations and, ―[i]n
response to arguments that in some situations workers are almost continually
resting while they monitor machines and cannot be spared from their places,‖ the
IWC noted it ―provides for the possibility of exemptions in accord with the
requirements of Section 18.‖ (IWC, Statement as to the Basis for Wage Order No.
4-76 (Apr. 25, 1977) p. 29.)
Whatever the meaning of the comment in the 1952 minutes, it does not
support the conclusion that the IWC created through its wage orders a default
presumption that employers could impose duties on employees during their rest
periods. And we are bound, moreover, to interpret Wage Order 4 and the text of

12 This remains an option for employers: Wage Order 4, subdivision 17
provides, ―If, in the opinion of the [DLSE] after due investigation, it is found that
the enforcement of any provision contained in . . . Section 12, Rest Periods . . .
would not materially affect the welfare or comfort of employees and would work
an undue hardship on the employer, exemption may be made at the discretion of
the [DLSE].‖ Indeed, ABM requested, and received, two one-year exemptions
from its rest period obligations. Both have since expired.

14
section 226.7 in light of their broader purpose. We accordingly conclude that the
construction of Wage Order 4, subdivision 12(A) that best effectuates the order‘s
purpose and remains true to its provisions is one that obligates employers to
permit –– and authorizes employees to take –– off-duty rest periods. That is,
during rest periods employers must relieve employees of all duties and relinquish
control over how employees spend their time. (See Brinker, supra, 53 Cal.4th at
pp. 1038-1039.)
C. On-call Rest Periods
We next consider the second question raised by the parties: can an
employer satisfy its obligation to relieve employees from duties and employer
control during rest periods when the employer nonetheless requires its employees
to remain on call? The answer, we conclude, is no — and an analysis of the
regulatory framework, as well as the practical realities of rest periods, shows why.
Neither Wage Order 4 nor section 226.7 provides a straightforward answer to
whether on-call rest periods are permissible. Neither mentions on-call time at all,
let alone on-call rest periods. (But see Wage Order 4, subd. 5(D) [providing that
reporting-time pay requirements ―shall not apply to an employee on paid standby
status who is called to perform assigned work‖].) Nonetheless, one cannot square
the practice of compelling employees to remain at the ready, tethered by time and
policy to particular locations or communications devices, with the requirement to
relieve employees of all work duties and employer control during 10-minute rest
periods.
Although Wage Order 4 is silent as to on-call rest periods, our construction
of subdivision 12(A) cannot be reconciled with permitting employers to require
employees to remain on call. As we explained, a rest period means an interval of
time free from labor, work, or any other employment-related duties. And
employees must not only be relieved of work duties, but also be freed from

15
employer control over how they spend their time. (See Brinker, supra, 53 Cal.4th
at pp. 1039-1040.) Given the practical realities of rest periods, an employer
cannot satisfy its obligations under Wage Order 4, subdivision 12(A) while
requiring that employees remain on call.
Because rest periods are 10 minutes in length (Wage Order 4, subd. 12(A),
they impose practical limitations on an employee‘s movement. That is, during a
rest period an employee generally can travel at most five minutes from a work post
before returning to make it back on time. Thus, one would expect that employees
will ordinarily have to remain onsite or nearby. This constraint, which is of course
common to all rest periods, is not sufficient to establish employer control. But
now add to this state of affairs the additional constraints imposed by on-call
arrangements. Whatever else being on call entails in the context of a required rest
break, that status compels employees to remain at the ready and capable of being
summoned to action (see, e.g., Mendiola, supra, 60 Cal.4th at p. 837). Employees
forced to remain on call during a 10-minute rest period must fulfill certain duties:
carrying a device or otherwise making arrangements so the employer can reach the
employee during a break, responding when the employer seeks contact with the
employee, and performing other work if the employer so requests. These
obligations are irreconcilable with employees‘ retention of freedom to use rest
periods for their own purposes. (Morillion v. Royal Packing Co. (2000) 22 Cal.4th
575, 586.)
This very case provides an apt example. The trial court determined it was
undisputed that ABM‘s policy required plaintiffs to keep radios and pagers on,
remain vigilant, and respond if the need arose. Given these intersecting realities,
on-call rest periods do not satisfy an employer‘s obligation to relieve employees of
all work-related duties and employer control. In the context of a 10-minute break
that employers must provide during the work period, a broad and intrusive degree

16
of control exists when an employer requires employees to remain on call and
respond during breaks. (See Wage Order 4, subd. 12(A) [employers must provide
a 10-minute rest period per every four hours worked and the break should,
whenever practicable, fall in the middle of the work period].) An employee on
call cannot take a brief walk — five minutes out, five minutes back — if at the
farthest extent of the walk he or she is not in a position to respond. Employees
similarly cannot use their 10 minutes to take care of other personal matters that
require truly uninterrupted time — like pumping breast milk (see § 1030
[regarding use of break time for expressing milk for an infant]) or completing a
phone call to arrange child care. The conclusion that on-call rest periods are
impermissible is not only the most logical in light of our construction of Wage
Order 4, subdivision 12(A), but is the most consistent with the protective purpose
of the Labor Code and wage orders. (Murphy, supra, 40 Cal.4th at p. 1105 [―rest
periods have long been viewed as part of the remedial worker protection
framework‖].) A different result would undermine the rationale underlying the
provision of rest periods during the workday. (Id. at p. 1113; Morillion v. Royal
Packing Co., supra, 22 Cal.4th at p. 586.)13

13 Plaintiffs argue that the on-call break time here constituted compensable
work under Mendiola, supra, 60 Cal.4th 833, so there was no way it could satisfy
ABM‘s obligation to provide duty-free rest periods. ABM cites Mendiola for the
opposite proposition. But Mendiola is distinguishable. For one thing, shifts
lasting eight hours (e.g., Mendiola) or longer (Madera Police Officers Assn. v.
City of Madera (1984) 36 Cal.3d 403, 412 [involving 24-hour shifts]) are
significantly different from breaks, which are short in duration, break up work
periods, and thereby protect employees‘ health and safety (Murphy, supra, 40
Cal.4th at p. 1113). For another thing, factors relevant to the extent of employer
control during an on-call shift of eight hours or more are inapposite in the context
of a rest or meal period. (Mendiola, at p. 841 [e.g., on-premises living
requirement, excessive geographical restrictions, etc.].)

17
 ABM describes this conclusion as ―radical.‖ It contends such a rule means
that ―California law requires an employer to categorically prohibit its employees
from ever being recalled to work while they are on rest breaks, regardless of the
exigency . . . .‖ Not so. Nothing in our holding circumscribes an employer‘s
ability to reasonably reschedule a rest period when the need arises. Instead, we
address whether employees can be forced to shoulder an affirmative responsibility
to remain on call, vigilant, and at the ready during their rest periods. That is what
the policy at issue in this case required: employees, the trial court found, were
required ―to keep their radios and pagers on during rest breaks, to remain vigilant,
and to respond when needs arise,‖ including escorting tenants to parking lots and
notifying building managers of mechanical problems — responsibilities
substantially similar to plaintiffs‘ ordinary job duties. Such policies conflict with
an employer‘s obligation to provide breaks relieving employees of all work-related
duties and employer control.
ABM recognizes that the employer has a break-related obligation to its
employees. But it suggests that we define that obligation by distinguishing
between, on the one hand, requiring a guard to work and, on the other hand,
requiring a guard to remain on duty or on call. It would also have courts
determine whether an on-call obligation unreasonably interferes with an
employee‘s opportunity to take an uninterrupted rest period. This proposed course
would result in less clarity and considerably greater administrative complexities.
And it makes for an awkward fit with section 226.7‘s text, which forbids
employers from requiring employees to work during any meal or rest period, and
Wage Order 4, which requires employers to provide rest periods and explicitly
indicates that employees must generally be relieved of all duty during meal
periods (Wage Order 4, subd. 11(A)). Several options nonetheless remain
available to employers who find it especially burdensome to relieve their

18
employees of all duties during rest periods –– including the duty to remain on call.
Employers may (a) provide employees with another rest period to replace one that
was interrupted, or (b) pay the premium pay set forth in Wage Order 4,
subdivision 12(B) and section 226.7.14 (See Brinker, supra, 53 Cal.4th at
p. 1039.)
What is more, the rest period provision in Wage Order 5 (discussed ante, at
p. 11) suggests that the IWC was capable of authorizing on-call rest periods in
certain circumstances –– but did not do so here. The key provision in Wage Order
5 contains the following language: ―employees with direct responsibility for
children who are under 18 years of age or who are not emancipated from the foster
care system and who, in either case, are receiving 24 hour residential care and
employees of 24 hour residential care facilities for elderly, blind or
developmentally disabled individuals may, without penalty, [be required] to
remain on the premises and maintain general supervision of residents during rest
periods if the employee is in sole charge of residents. Another rest period shall be
authorized and permitted by the employer when an employee is affirmatively
required to interrupt his/her break to respond to the needs of residents.‖ (Wage
Order 5, subd. 12(C), italics added.) That is, Wage Order 5‘s rest period provision
allows, in limited circumstances, employers to require employees to take on-call

14 Neither of these options implies that employers may pervasively interrupt
scheduled rest periods, for any conceivable reason –– or no reason at all. Rather,
such options should be the exception rather than the rule, to be used when the
employer –– because of irregular or unexpected circumstances such as
emergencies –– has to summon an employee back to work. If an employer seeks
to be excused generally from compliance with the obligation to provide rest
periods free of all duty and employer control, the employer should avail itself of
the opportunity to request from the DLSE an exemption (Wage Order 4, subd. 17),
as ABM had previously done on two occasions.

19
rest periods, remaining ready to assist residents should the need arise. If called
into service, the on-call employee is entitled to another rest period. The absence
of analogous language in Wage Order 4 is compelling evidence the IWC did not
intend to generally permit employers to require employees to remain on call
during rest periods. (See Mendiola, supra, 60 Cal.4th at p. 847.)

20
 III. CONCLUSION
California law requires employers to relieve their employees of all work-
related duties and employer control during 10-minute rest periods. The trial
court‘s summary adjudication and summary judgment orders were premised on
this understanding of the law. Rightly so: Wage Order 4, subdivision 12(A) and
section 226.7 prohibit on-duty rest periods. What they require instead is that
employers relinquish any control over how employees spend their break time, and
relieve their employees of all duties –– including the obligation that an employee
remain on call. A rest period, in short, must be a period of rest. We accordingly
reverse the Court of Appeal‘s judgment on this issue.

CUÉLLAR, J.

WE CONCUR:

CANTIL-SAKAUYE, C. J.
WERDEGAR, J.
CHIN, J.
LIU, J.

21
 CONCURRING AND DISSENTING OPINION BY KRUGER, J.

I agree with the majority that employers must provide off-duty rest periods
to nonexempt employees under Industrial Welfare Commission (IWC) wage order
No. 4-2001 (Cal. Code Regs., tit. 8, § 11040 (Wage Order 4)) and Labor Code
section 226.7. (Maj. opn., ante, at pp. 7–15.) As the majority says, the rest period
required by law must be ―a period of rest,‖ not a period of work. (Id. at p. 21.)
But because a bare requirement to carry a radio, phone, pager, or other
communications device in case of emergency does not constitute ―work‖ in any
relevant sense of the term, I respectfully disagree that such ―on call‖
requirements, without more, are incompatible with an employer‘s obligation to
provide off-duty rest periods under California law. (Id. at pp. 15–20.) To the
extent the majority believes that the specific on-call policy at issue in this case
imposed greater demands on the members of the plaintiff class (see id. at pp. 15–
17), the record does not support that contention.
We are asked in this case to rule on the validity of a $90 million judgment
against ABM Security Services, Inc. (ABM), based on the trial court‘s
determination that ABM deprived its security guards of the rest periods to which
they were entitled by maintaining a uniform policy of requiring all of its guards to
remain on call during their breaks. Because the term ―on call‖ has no particular
fixed meaning, we should be clear about what, precisely, ABM‘s policy entailed.
The trial court concluded, based on the deposition testimony of an ABM senior

1
branch manager, that ABM‘s policies ―make all rest breaks subject to interruption
in case of an emergency or in case a guard is needed (for example, when a tenant
needs an escort to the parking lot . . . .) Because a guard must be available for
these situations, guards must keep their cell phones or pagers on.‖ ABM contends
that the deposition testimony in question concerned only a particular subset of its
guards — those employed at sites where they were the only guards on duty, a
group for whom ABM had earlier sought and received a rest break exemption
from the Division of Labor Standards Enforcement (DLSE) — and not all the
members of the plaintiff class. But as the Court of Appeal in this case noted,
ABM also admitted in discovery that, as a general rule, its ― ‗[g]uards simply
must keep their radios or pagers on in case an emergency — fire, flood, criminal
activity, medical crisis or bomb threat — should arise to ensure the safety of the
facility and its tenants.‘ ‖ ABM‘s senior branch manager, moreover, testified that
even at multiple-guard sites, ―[i]f the magnitude of the emergency was large
enough, all security officers would be required to respond.‖ ABM contends that
this, too, is an overstatement, pointing to record evidence that at least some of its
guards left their radios behind while on break. But the trial court rejected the
argument, reasoning that this evidence was not inconsistent with the conclusion
that all ABM employees were on call during their rest periods, since ―[t]here are
many alternatives to the radio for hailing a person back to work: cell phone,
pager, fetching, hailing, and so on.‖
In short, although the parties continue to debate the particulars, the
judgment in this case rests on a conclusion that ABM had a uniform policy of
requiring all of its guards, at single- and multiple-guard sites alike, to carry a
communications device or otherwise remain reachable in case of emergency (or,
at least at some sites, in case certain other nonemergent needs arose). But

2
importantly, the record contains no evidence that the rest period of any member of
the plaintiff class was ever actually interrupted by a call to return to duty. Nor
does the record contain any evidence concerning how quickly guards were
expected to respond if such a call came or to what, if any, discipline a guard might
be subject for failing to respond before his or her break period expired. Finally,
the undisputed evidence shows that if any guard‘s rest period was, in fact,
interrupted, he or she would have been permitted to take a full rest period after the
situation was resolved.
The question before us thus boils down to whether ABM‘s requirement
that its guards carry a communications device or otherwise remain reachable in
case of emergency, standing alone, is incompatible with its legal obligation to
provide a rest period that is, as the majority says, a ―period of rest.‖ Under IWC
Wage Order 4, subdivision 12(A), which applies to persons employed in various
occupations, including security guards, every employer must ―authorize and
permit all employees to take rest periods . . . . Authorized rest period time shall
be counted as hours worked for which there shall be no deduction from wages.‖
First promulgated in 1932 to protect the health and safety of California‘s workers,
the rest period requirement has remained largely unchanged since. (See Murphy
v. Kenneth Cole Productions, Inc. (2007) 40 Cal.4th 1094, 1105; id. at p. 1113
[―Employees denied their rest and meal periods face greater risk of work-related
accidents and increased stress, especially low-wage workers who often perform
manual labor.‖].) In 2000, the Legislature reinforced the requirement by enacting
Labor Code section 226.7, which currently provides, in relevant part: ―An
employer shall not require an employee to work during a meal or rest or recovery
period mandated‖ by an IWC wage order, or else the employer must pay the
employee an additional hour‘s wage. (Lab. Code, § 226.7, subds. (b) & (c).)

3
 Neither of these provisions specifies what a rest period must consist of,
other than that it must be what it sounds like: that is, a period during which the
employee is not required ―to work.‖ (Lab. Code, § 226.7, subd. (b).) As we have
recognized, determining whether an employee has been required to ―work‖ during
a particular period for purposes of the wage-and-hour laws often, and necessarily,
depends on a fact-specific inquiry into the nature of the relevant employment
arrangement. (See, e.g., Mendiola v. CPS Security Solutions, Inc. (2015) 60
Cal.4th 833, 840–841 (Mendiola); Brinker Restaurant Corp. v. Superior Court
(2012) 53 Cal.4th 1004, 1040 (Brinker) [what will satisfy an employer‘s
obligation to provide meal breaks ―may vary from industry to industry,‖ and ―the
full range of approaches that in each instance might be sufficient to satisfy the
law‖ cannot be determined in a single proceeding].) To determine whether on-
call time constitutes work for which an employee must be paid, for example, our
cases have focused on the level of control the employer exercises over its
employees during that time and whether that level of control prevents employees
from using the time effectively for their own purposes, identifying several case-
specific factors that inform that inquiry. (See Mendiola, at pp. 840–842 [security
guards‘ on-call time was compensable when the guards were required to reside on
site and respond, immediately and in uniform, if contacted by a dispatcher]; cf.
Morillion v. Royal Packing Co. (2000) 22 Cal.4th 575, 583, 587–588 [time spent
commuting was compensable when the employer required employees to take
employer-provided buses; unlike normal commuting time, the employer
compelled and controlled this travel time and prevented employees from using the
time for their own purposes].) In Brinker, we took a similar approach to
evaluating whether an employee has been required to work during a meal period,
rendering it an on-duty meal period for which the employee must be paid.

4
(Brinker, at pp. 1035–1041.) We agreed with the DLSE that a meal period is not
spent on duty — and is therefore not compensable — if employees are free to
leave the employer‘s premises, are relieved of duty, and are permitted to attend to
personal business during the meal period. (Id. at p. 1036; see also Madera Police
Officers Assn. v. City of Madera (1984) 36 Cal.3d 403, 412–413 (Madera Police)
[police officers‘ meal time was compensable when officers faced disciplinary
action if they did not respond to citizen complaints during meal breaks]; Bono
Enterprises, Inc. v. Bradshaw (1995) 32 Cal.App.4th 968, 974–975 [meal periods
were spent on duty because the employer required employees to remain at the
worksite during meal periods].)
Under this approach, which focuses on whether the employer has imposed
restrictions that interfere with the employee‘s ability to use the time for his or her
own purposes, some on-call arrangements will amount to work for purposes of the
wage-and-hour laws, while others will not. Thus, as plaintiffs say in their briefs,
―a doctor who can have dinner at a restaurant while carrying a pager‖ is not
―working‖ under any generally accepted understanding of the term, even though
there is always a possibility that his or her meal will be interrupted by a call. (See
Gomez v. Lincare, Inc. (2009) 173 Cal.App.4th 508, 522–523 [requirement to
wear a pager, combined with other restrictions, did not render on-call time
compensable]; cf. Madera Police, supra, 36 Cal.3d at pp. 411–412 [contrasting
compensable meal time with noncompensable on-call time].) Indeed, courts have
recognized that the ability to wear a pager may actually ―ease restrictions‖ on an
employee, and is thus a factor that generally weighs against treating on-call time
as ―hours worked‖ for which the employee must be paid. (Mendiola, supra, 60
Cal.4th at p. 841.) On the other hand, an employee required to remain at or near a
workstation and to provide an instantaneous response in the event of a call

5
remains subject to a degree of employer control that is incompatible with the
employee‘s ability to use the time for his or her own purposes, including to attend
to his or her own health and safety needs. Without more, however, a requirement
that employees remain reachable (by portable communications device or
otherwise) is not ―work‖ for purposes of the wage-and-hour laws.
This is not only the conclusion that follows from our cases, it is also the
conclusion of the agency charged with the enforcement of the wage-and-hour
laws. (See Brinker, supra, 53 Cal.4th at p. 1029, fn. 11 [the DLSE‘s opinion
letters ― ‗ ― ‗ ―constitute a body of experience and informed judgment‖ ‘ ‖ ‘ ‖ to
which we have frequently turned for guidance in interpreting IWC wage orders].)
Although the majority relies on the DLSE‘s opinion letters as support for the
proposition that rest periods, like meal periods, must be ―duty free‖ (maj. opn.,
ante, at pp. 12–13), it curiously neglects the DLSE‘s view that an employee
required to carry a pager has enjoyed a ―duty free‖ meal period unless he or she
―is called upon to respond to the pager.‖ (Dept. Industrial Relations, DLSE Opn.
Letter No. 1992.01.28 (Jan. 28, 1992) p. 4 (DLSE 1992 Letter); see id. at p. 3 [―If
the employee is simply required to wear a pager or respond to an in-house pager
during the meal period there is no presumption that the employee is under the
direction or control of the employer so long as no other condition is put upon the
employee‘s conduct during the meal period.‖]; accord, Dept. Industrial Relations,
DLSE Opn. Letter No. 1996.07.12 (July 12, 1996) p. 2; see also Dept. Industrial
Relations, DLSE Opn. Letter No. 1998.12.28 (Dec. 28, 1998) p. 4 [―Of course,
the simple requirement that the employee wear a beeper and respond to calls,
without more, is not so inherently intrusive as to require a finding that the

6
employee is subject to the employer‘s control so as to require the employee be
paid for all hours the beeper is worn.‖].)1
In a marked departure from the approach we have taken in prior cases
concerning whether on-call time counts as work, and in sharp contrast to the
DLSE‘s views about what constitutes a duty-free break, the majority in this case
appears to conclude that a requirement to remain reachable by pager, phone, or
other portable communications device, without more, is inherently incompatible
with the requirement to provide a duty-free rest period — even if the pager never
sounds or the phone never rings. Given the ―practical realities of rest periods,‖
the majority reasons (maj. opn., ante, at p. 15), such a requirement is
―irreconcilable with employees‘ retention of freedom to use rest periods for their
own purposes‖ and represents a ―broad and intrusive degree of control‖ over how
employees spend their time. (Id. at p. 16‒17.) The majority asserts: ―An
employee on call cannot take a brief walk — five minutes out, five minutes
back — if at the farthest extent of the walk he or she is not in a position to
respond. Employees similarly cannot use their 10 minutes to take care of other
personal matters that require truly uninterrupted time — like pumping breast milk
[citation] or completing a phone call to arrange child care.‖ (Id. at p. 17.)

1 If the majority means to suggest that Brinker‘s adoption of a ―relieved of
all duty‖ standard for unpaid meal periods somehow renders the DLSE 1992
Letter irrelevant to the inquiry now before us (see maj. opn., ante, p. 13, fn. 11), it
bears mention that the ―relieved of all duty‖ standard did not originate from our
opinion in Brinker, but from the text of the very same IWC wage orders that the
DLSE interpreted in the 1992 letter. (See DLSE 1992 Letter at pp. 3–4.) Nothing
in Brinker calls into question the DLSE‘s conclusion that an employee required to
carry a pager during a meal period has enjoyed a duty-free meal period unless he
or she is called to respond to the pager.

7
 If all on-call policies necessarily had these effects, I might well agree that
on-call rest breaks are categorically impermissible, as the majority‘s reasoning
suggests. But there is no reason to believe that the bare requirement to carry a
radio, phone, or pager necessarily prevents employees from taking brief walks,
making phone calls, or otherwise using their rest breaks for their own purposes,
and certainly there is no evidence in this record to that effect. The record, rather,
shows the opposite: Members of the plaintiff class did use their rest periods to
walk to various nearby destinations and to engage in other leisure activities such
as smoking, reading, and surfing the Internet. Nor does the record contain
evidence that employees were prevented from using their 10-minute breaks to
take care of personal matters that required uninterrupted time — perhaps
unsurprisingly, given that the record contains no evidence that any employee‘s
break was ever interrupted. This evidence, or lack thereof, may not be entirely
dispositive of the case before us, but it certainly dispels any notion that the nature
of an on-call rest period arrangement is by its very nature ―irreconcilable‖ with
the obligation to provide a period of rest that an employee may use effectively for
his or her own purposes.2

2 It is true that IWC wage order No. 5-2001 (Cal. Code Regs., tit. 8, § 11050
(Wage Order 5)), unlike Wage Order 4, expressly ―allows, in limited
circumstances, employers to require employees to take on-call rest periods.‖
(Maj. opn., ante, at pp. 19–20.) Specifically, Wage Order 5, subdivision 12(C),
permits certain residential care facilities, without penalty, to ―require an employee
to remain on the premises and maintain general supervision of residents during
rest periods if the employee is in sole charge of residents.‖ Absent this provision,
a policy requiring employees to remain on site and maintain general supervision
of residents during rest breaks would be plainly incompatible with the employer‘s
obligation to relieve employees of all duties during rest breaks. Unlike the
majority, I do not understand this special exception to imply that on-call rest
break policies that are less intrusive than those specifically allowed by Wage
Order 5, subdivision 12(C), are categorically prohibited by Wage Order 4.

8
 The best that can be said for this kind of categorical approach to on-call
rest breaks is that by employing a conclusive (if factually unsupported)
assumption that on-call rest period policies inherently subject an employee to
―broad and intrusive‖ employer control, the majority‘s rule prevents employers
from abusing on-call policies by regularly interrupting off-duty employees with
calls to perform their job duties. But this is a solution in search of a problem. No
one disputes that an employer that regularly interrupts its employees with
demands requiring their immediate attention has, in fact, required its employees to
work. (Cf., e.g., Mendiola, supra, 60 Cal.4th at p. 841 [―whether the frequency of
calls was unduly restrictive‖ is a factor in determining whether on-call time is
compensable]; Ruffin v. MotorCity Casino (6th Cir. 2015) 775 F.3d 807, 813 [in
determining whether an on-call employee has been required to work through a
meal break, a ―factor to consider is whether the employer‘s business regularly
interrupts the employee‘s meal period‖].) On the other hand, as the majority must
acknowledge, this categorical approach has heavy costs. The majority seeks to
reassure employers that they may, at least in cases of genuine emergency, recall
an employee from his or her rest break, as long as they reschedule the break or
pay the employee premium pay (maj. opn., ante, at pp. 18–19 & fn. 14). But the
practical effect of a categorical ban on requiring an employee to carry a pager or
other portable communications device is to deprive the employer of any sure
means of reaching the employee, even if a truly extraordinary situation requires it.
Such a categorical rule thereby secures a benefit that many employees would not
regard as particularly significant — the ability to leave a silent pager or phone
behind for 10 minutes at a time — at the substantial cost of denying employers of
the means to contact their employees in case of urgent need.

9
 But perhaps the majority does not mean to craft a rule as categorical as its
opinion sounds. Further seeking to assuage concerns about the practical
implications of the ruling, the majority tells us that this case concerns only
―whether employees can be forced to shoulder an affirmative responsibility to
remain on call, vigilant, and at the ready during their rest periods.‖ (Maj. opn.,
ante, at p. 18.) But if the purported requirements to remain ―vigilant‖ and ―at the
ready‖ are what pushes ABM‘s on-call policy over the line, then we ought to at
least be clear about what those terms mean, to whom these requirements apply,
and, most importantly, to what extent the requirements interfered with plaintiffs‘
ability to use rest periods for their own purposes.3 The terms ―vigilant‖ and ―at
the ready,‖ like the term ―on call,‖ have no particular fixed meaning; they have
been used to describe a wide variety of employment-related requirements.
(Compare Bobo v. U.S. (1997) 37 Fed.Cl. 690, 690–691, 698–703 [border patrol
agent‘s ―constant state of vigilance while commuting‖ did not convert commuting
time into compensable work] with Pellino v. Brink’s Inc. (Wash.Ct.App. 2011)
267 P.3d 383, 393–394 & fn. 8 [armored car guards were compelled to remain
vigilant during breaks, which required ― ‗active observation and mental exertion
at all times,‘ ‖ and deprived guards of lawful rest periods].) It is, moreover,
unclear to whom these requirements might have applied. The notion that ABM‘s
policy required its guards to remain ―vigilant‖ and ―at the ready‖ during their rest

3 Of course, I agree with the majority that where an employee‘s rest break is
actually interrupted by the employer, the employer owes the employee a full,
uninterrupted rest break or premium pay. (See maj. opn., ante, at pp. 18–19; Lab.
Code, § 226.7, subd. (c); Wage Order 4, subd. 12(B).) In evaluating the on-call
policy at issue here, the key question is whether the existence of the policy, apart
from any actual interruption, prevented the employee from using rest breaks for
his or her own purposes.

10
periods seems to have originated in the portion of the Court of Appeal opinion
summarizing a discovery admission by ABM and the deposition testimony of
ABM‘s senior branch manager that guards were expected to remain reachable in
case a guard was needed, whether in an emergency or nonemergency situation.
As noted above, ABM contends this testimony related specifically to guards at
single-guard sites for which it had earlier sought a rest break exemption from the
DLSE. The Court of Appeal‘s opinion did not refute the point, but simply
considered it irrelevant, because, in its view, the evidence supported the
conclusion that all guards, including those at multiple-guard sites, would be
expected to remain reachable in the event of an emergency of sufficient
magnitude.4 And as noted, it was this requirement to remain reachable, standing

4 Plaintiffs argue that ABM has acquiesced in the Court of Appeal‘s
statement that ―ABM admitted it requires its security guards to keep their radios
and pagers on during rest breaks, to remain vigilant, and to respond when needs
arise‖ because it did not call any misstatement to the Court of Appeal‘s attention
by way of a petition for rehearing. (See Cal. Rules of Court, rule 8.500(c).) But
the Court of Appeal‘s opinion also described what that meant. In a portion of its
decision not at issue here, the Court of Appeal upheld the trial court‘s class
certification determination because it ―could reasonably conclude ABM possessed
a uniform policy of requiring its security guards to remain on call during their rest
breaks.‖ As support, the Court of Appeal cited only ABM‘s admission that
― ‗[g]uards simply must keep their radios or pagers on in case an emergency —
fire, flood, criminal activity, medical crisis or bomb threat — should arise to
ensure the safety of the facility and its tenants‘ ‖ and the deposition testimony that
―[i]f the magnitude of the emergency was large enough, all security officers
would be required to respond regardless of what they were doing at the time.‖
That is, the only classwide policy the Court of Appeal identified as supporting the
trial court‘s classwide damages award was a policy requiring guards to carry a
communications device and respond in case of emergency. (Moreover, as noted
in fn. 5, post, the Court of Appeal acknowledged ABM‘s argument that it did not
uniformly apply its on-call policy.) We should not read too much into the Court
of Appeal‘s casual characterization of this policy as one requiring guards to be
―vigilant,‖ particularly when the Court of Appeal‘s opinion neither explained
(footnote continued on next page)

11
alone, on which the trial court determined that ABM was liable to the entire
plaintiff class; the trial court ruled the mere possibility that a guard could be
recalled from break served to invalidate all rest periods provided, even in the
absence of evidence that guards‘ breaks were ever interrupted or that ABM‘s on-
call policy prevented guards from using their rest breaks for their own purposes.
If the majority believes that there was something more to ABM‘s policies — that
ABM imposed some greater burdens on the guards‘ use of their rest breaks —
then the appropriate course would be to remand for consideration of that issue in
light of any appropriate factual development, rather than making unsupported
assumptions about the state of the record based on vague language used in an
excerpt of the Court of Appeal‘s opinion.
Ultimately, as this case currently stands, we simply do not have enough
information to conclude that the particular on-call policy at issue in this case
prevented members of the plaintiff class from using their rest breaks for their own
purposes. The information we do have suggests the opposite. Thus, while I agree
with the majority that an employer must relieve employees of their duties during
rest breaks, I see no adequate basis for upholding a $90 million judgment that was
premised on the incorrect assumption that a person who is ―on call‖ — that is,
who has been required to carry a radio, pager, or phone, or to otherwise remain
reachable in case of emergency — is necessarily also ―on duty.‖ We should
instead reverse and remand for consideration of whether ABM‘s on-call policy

(footnote continued from previous page)

what it meant by the term nor appeared to understand the vigilance requirement as
the basis for the trial court‘s finding of classwide liability.

12
actually interfered with its employees‘ ability to use their rest periods as periods
of rest.5
KRUGER, J.
I CONCUR:
CORRIGAN, J.

5 Setting aside, for the moment, my disagreement with the majority on this
point, I would note that the Court of Appeal recognized that ABM had cited
substantial evidence indicating that its on-call policy was not uniformly applied,
but concluded that ―such evidence would go only to the issue of damages.‖ In
other words, if the Court of Appeal had upheld the trial court‘s ruling finding
ABM liable for damages — it, of course, did not — it nonetheless would have
reversed the trial court‘s grant of summary judgment because the trial court‘s
damages award was premised on the legal invalidity of all rest breaks taken by
members of the plaintiff class. Nothing in today‘s opinion calls into question that
part of the Court of Appeal‘s decision. Thus, ABM should, at a minimum, have
the opportunity to mitigate its damages by showing it did not uniformly apply a
noncompliant rest break policy.

13
See last page for addresses and telephone numbers for counsel who argued in Supreme Court.

Name of Opinion Augustus v. ABM Security Services, Inc.
__________________________________________________________________________________

Unpublished Opinion
Original Appeal
Original Proceeding
Review Granted XXX 233 Cal.App.4th 1065
Rehearing Granted

__________________________________________________________________________________

Opinion No. S224853
Date Filed: December 22, 2016
__________________________________________________________________________________

Court: Superior
County: Los Angeles
Judge: Carolyn B. Kuhl and John Shepard Wiley, Jr.

__________________________________________________________________________________

Counsel:

Gibson, Dunn & Crutcher, Theodore J. Boutrous, Jr., Theane Evangelis, Andrew G. Pappas, Bradley J.
Hamburger; Littler Mendelson, Keith A. Jacoby and Dominic J. Messiha for Defendant and Appellant.

Seyfarth Shaw, Jeffrey A. Berman, James M. Harris and Kiran A. Seldon for Employers Group as Amicus
Curiae on behalf of Defendant and Appellant.

Paul Hastings and Paul Grossman for California Employment Law Council as Amicus Curiae on behalf of
Defendant and Appellant.

Carothers DiSante & Freudenberger and Robin E. Largent for National Association of Security Companies
as Amicus Curiae on behalf of Defendant and Appellant.

Thompson & Knight and David R. Ongaro as Amici Curiae on behalf of Defendant and Appellant.

Horvitz & Levy, John A. Taylor, Jr., Robert H. Wright, Felix Shafir and Shane H. McKenzie for Chamber
of Commerce of the United States of America and National Association of Manufacturers as Amici Curiae
on behalf of Defendant and Appellant.

Shaw Valenza and D. Gregory Valenza for California Chamber of Commerce and California Building
Industry Association as Amici Curiae on behalf of Defendant and Appellant.

Ogletree, Deakins, Nash, Smoak & Stewart, Robert A. Jones, Robert R. Roginson and Kathleen J. Choi for
National Armored Car Association and Independent Armored Car Operators Association, Inc., as Amici
Curiae on behalf of Defendant and Appellant.

Roxborough, Pomerance, Nye & Adreani, Drew E. Pomerance, Michael B Adreani, Marina N. Vitek; The
Ehrlich Law Firm, Jeffrey Isaac Ehrlich; Initiative Legal Group, Monica Balderrama, G. Arthur Meneses;
Scott Cole & Associates, Scott Edward Cole, Matthew R. Bainer; Law Offices of Alvin L Pittman and
Alvin L. Pittman for Plaintiffs and Respondents.
Page 2 – S0224853 – counsel continued

Counsel:

Law Offices of Louis Benowitz and Louis Benowitz for California Employment Lawyers Association as
Amicus Curiae on behalf of Plaintiffs and Respondents.

The Turley Law Firm, William Turley and David T. Mara for Consumer Attorneys of California as
Amicus Curiae on behalf of Plaintiffs and Respondents.

Hina B. Shah for Women‘s Employment Rights Clinic of Golden Gate University School of Law, Asian
Americans Advancing Justice-Asian Law Caucus, Asian Americans Advancing Justice-Los Angeles,
Centro Legal de La Raza, Chinese Progressive Association, Legal Aid Society-Employment Law Center,
National Employment Law Project, National Lawyers Guild-Labor and Employment Committee, San
Francisco Progressive Workers Alliance, Wage Justice Center and Worksafe, Inc., as Amici Curiae on
behalf of Plaintiffs and Respondents.
Counsel who argued in Supreme Court (not intended for publication with opinion):

Theodore J. Boutrous, Jr.
Gibson, Dunn & Crutcher
333 South Grand Avenue
Los Angeles, CA 90071
(213) 229-7000

Drew E. Pomerance
Roxborough, Pomerance, Nye & Adreani
5820 Canoga Avenue, Suite 250
Woodland Hills, CA 91367
(818) 992-9999