Michele M. Pitts v. Farm Bureau Life Insurance Company and Donald Schiffer

IN THE SUPREME COURT OF IOWA
No. 11–0117

Filed July 6, 2012

MICHELE M. PITTS,

Appellant,

vs.

FARM BUREAU LIFE INSURANCE
COMPANY and DONALD SCHIFFER,

Appellees.

On review from the Iowa Court of Appeals.

Appeal from the Iowa District Court for Dubuque County,

Monica L. Ackley, Judge.

Plaintiff seeks further review of the court of appeals decision

affirming a district court order granting defendants’ motion for summary

judgment and dismissing her negligence and negligent misrepresentation

claims. DECISION OF COURT OF APPEALS VACATED; DISTRICT

COURT JUDGMENT REVERSED AND CASE REMANDED.

Christopher C. Fry of O’Connor & Thomas, P.C., Dubuque, for

appellant.

Terri L. Combs, Nicole Nicolino Nayima, and Ryan P. Howell of

Faegre Baker Daniels, Des Moines, for appellees.
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ZAGER, Justice.

This case requires us to determine whether a life insurance agent

owes a duty of care to the intended beneficiary of a life insurance policy.

Additionally, we must decide whether a life insurance agent can be liable

for negligent misrepresentation when he provides information to the

insured and the intended beneficiary regarding the beneficiary

designation listed on the life insurance policy. If we determine that an

intended beneficiary is owed a duty of care and that a life insurance

agent providing information regarding the identity of a beneficiary is a

proper defendant in a negligent misrepresentation action, then we must

determine whether there is a genuine issue of material fact that would

preclude summary judgment. For the reasons set forth below, we find

that a life insurance agent owes a duty of care to an intended beneficiary

of a life insurance policy and that a life insurance agent can be liable for

negligent misrepresentation. Since we also determine that genuine

issues of material fact exist in this case, summary judgment should not

have been granted.

I. Factual Background and Proceedings.

Pursuant to a stipulation and order entered in 1989, Thomas Pitts

(Tom) became responsible for child support payments for the benefit of

his daughter, Jamie Pitts, born April 28, 1987. As part of his support

obligation, Tom was required to maintain $35,000 of life insurance

payable to his daughter for as long as his child support obligation

continued. Unless the child was still in high school, or pursuing further

postsecondary education, this support obligation would end in April of

2005.

In 1993, Tom and the plaintiff, Michele Pitts (Michele), were

married. That same year, they met with Donald Schiffer, an agent for
 3

Farm Bureau Life Insurance Company (Farm Bureau), to discuss life

insurance. Tom and Michele were interested in purchasing a life

insurance policy that would satisfy Tom’s child support obligation and

provide a benefit to Michele if she were to survive Tom. Tom purchased a

life insurance policy from Farm Bureau, and on August 30, 1993, Tom

signed a beneficiary designation listing Tom’s daughter as the primary

beneficiary for the first $50,000 in proceeds and listing Michele as the

beneficiary of the “balance of [the] proceeds, if any.” On December 28,

1995, Tom completed and filed a new beneficiary designation form. After

the change, Tom’s daughter was the primary beneficiary of the first

$35,000 of life insurance proceeds, and the balance was to be paid to

Michele if she survived Tom. 1 A final written change of beneficiaries was

made on August 13, 1996, but the terms of that change are illegible.

However, Michele does not allege that the August 13 change removed

Jamie as the primary beneficiary of the first $35,000 in proceeds.

According to Schiffer, this was the last change in beneficiary designation

that Tom made, and neither party has produced any other written

documentation regarding a subsequent change in beneficiary.

According to Michele, shortly after Tom’s support obligation ended
in April 2005, Tom asked Schiffer to change the beneficiary designation

on the life insurance policy so that his daughter would no longer be the

primary beneficiary of the first $35,000 of insurance proceeds. Michele

“believe[d] Tom filled out paperwork to complete this change, but [she

did] not know what he did with the paperwork.” Michele claims that on

separate occasions Schiffer told her and Tom that Tom’s daughter was no

longer listed as a beneficiary under the policy and that Michele was now

1It is unclear if this beneficiary designation was effective as it does not show that
it was recorded at the home office of Farm Bureau.
 4

the sole beneficiary. These exchanges occurred in person and over the

telephone.

After Tom passed away in November 2007, Michele went to

Schiffer’s office to fill out the paperwork needed to claim the proceeds of

the life insurance policy. Schiffer allegedly told Michele, in the presence

of her parents, that she would be receiving the full amount of Tom’s life

insurance proceeds—about $108,000. While she was in the office,

Schiffer’s telephone rang, and she heard him say, “Are you sure?” and

“Tom and I always talked about percentages for the kids.” After he hung

up the telephone, Schiffer informed Michele that Tom’s daughter was still

the primary beneficiary for the first $35,000 in insurance proceeds and

as a result, Michele would only receive about $74,000.

On November 25, 2009, Michele filed suit against Schiffer and

Farm Bureau. 2 Her claim against Schiffer alleged negligence and

negligent misrepresentation, and the claim against Farm Bureau alleged

liability under the doctrine of respondeat superior. 3 Farm Bureau moved

for summary judgment. Farm Bureau claimed it was entitled to

summary judgment on the negligence claim because the policy required

any change in beneficiary to be in writing and signed by the owner.
Since Michele had not provided any evidence of such a writing, Farm

Bureau was under no duty to change the beneficiary. Farm Bureau also

argued that it did not owe a duty to Michele because she was not the

policyholder, and therefore any claim of negligence or negligent

2From this point on, unless Schiffer’s individual actions are being discussed,

“Farm Bureau” refers collectively to Schiffer and Farm Bureau.
3The original complaint also alleged a breach of fiduciary duty, which was

dismissed in the district court’s order granting Farm Bureau’s motion for summary
judgment. Pitts has not appealed this ruling, and therefore we will not consider the
alleged breach of fiduciary duty.
 5

misrepresentation failed as a matter of law. Farm Bureau also argued

Schiffer was not in the business or profession of supplying information

for the guidance of another in an advisory capacity and therefore, as a

matter of law, could not be liable for negligent misrepresentation.

Finally, Farm Bureau claimed that Michele had not come forward with

admissible evidence that she was the intended beneficiary of the first

$35,000 in insurance proceeds.

The district court found that “[i]t [was] undisputed that Mr. Pitts

did not execute a written request to make Plaintiff the primary

beneficiary” and therefore Schiffer’s failure to remove Tom’s daughter as

a beneficiary “was not a product of negligence, but rather resulted from

his lack of authority to remove [her] as the primary beneficiary without

Thomas Pitts’ written request.” The district court then granted Farm

Bureau’s motion for summary judgment in its entirety and dismissed the

case.

Pursuant to Iowa Rule of Civil Procedure 1.904(2), Michele filed a

motion to enlarge the findings of fact and conclusions of law. Michele

claimed that as the intended beneficiary of the policy, Schiffer owed her a

duty of care. Michele also claimed there were disputed issues of material

fact that precluded entry of summary judgment. Specifically, Michele

claimed that Schiffer told her, her husband, and her parents that she

was the sole beneficiary on the policy. Based on these statements,

Michele claimed a jury could reasonably find in her favor on the

negligence and negligent misrepresentation claims. The district court

denied the motion, and Michele appealed. We transferred the case to the

court of appeals, which affirmed the district court. Michele sought

further review, which we granted.
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II. Standard of Review.

The district court granted Farm Bureau’s motion for summary

judgment. “We review a district court’s grant of a motion for summary

judgment for errors of law.” Seneca Waste Solutions, Inc. v. Sheaffer Mfg.

Co., 791 N.W.2d 407, 410–11 (Iowa 2010). A court should grant

summary judgment

“if the pleadings, depositions, answers to interrogatories, and
admissions on file, together with the affidavits, if any, show
that there is no genuine issue as to any material fact and
that the moving party is entitled to a judgment as a matter of
law.”

Id. at 411 (quoting Iowa R. Civ. P. 1.981(3)). In other words, summary

judgment is appropriate “if the record reveals a conflict only concerns the

legal consequences of undisputed facts.” City of Cedar Rapids v. James

Props., Inc., 701 N.W.2d 673, 675 (Iowa 2005) (citations and internal

quotation marks omitted). When reviewing a court’s decision to grant

summary judgment, “we examine the record in the light most favorable

to the nonmoving party and we draw all legitimate inferences the

evidence bears in order to establish the existence of questions of fact.”

Kragnes v. City of Des Moines, 714 N.W.2d 632, 637 (Iowa 2006). We
also note that the court should only consider “such facts as would be

admissible in evidence” when considering the affidavits supporting and

opposing summary judgment. Iowa R. Civ. P. 1.981(5); see also Kern v.

Palmer Coll. of Chiropractic, 757 N.W.2d 651, 656 n.3 (Iowa 2008);

McCarney v. Des Moines Register & Tribune Co., 239 N.W.2d 152, 157

(Iowa 1976).
 7

III. The District Court’s Ruling.

The district court held Tom’s oral statements were insufficient to

impose a duty on Schiffer to change the beneficiary of the policy.

Specifically, the district court stated,

It is undisputed that Mr. Pitts did not execute a written
request to make Plaintiff the primary beneficiary. Thomas
Pitts knew the procedures that he must follow to make
Plaintiff the sole beneficiary, as he had previously changed
his beneficiary designation under those terms on two
separate occasions. Thus Defendant Schiffer’s failure to act
was not a product of negligence, but rather resulted from his
lack of authority to remove [Tom’s daughter] as the primary
beneficiary without Thomas Pitts’ written request.

The district court then granted Farm Bureau’s motion for summary

judgment and dismissed the entire case.

The district court erred when it granted summary judgment on all

of plaintiff’s claims. Michele was not claiming that Tom followed the

proper procedures and that the beneficiary had actually been changed.

She was claiming that, despite the beneficiary designation, Tom intended

her to be the sole beneficiary of his policy. According to her petition,

Schiffer’s negligence and negligent misrepresentations led to Tom’s

daughter remaining as the primary beneficiary on a portion of the

proceeds of Tom’s life insurance at the time of his death, which caused

her to lose $35,000 in life insurance proceeds. The question presented

by this case is not as simple as whether Tom’s oral expression of his

desire to change the beneficiary on his policy was effective or whether it

gave Schiffer the authority to change the beneficiary. The questions are

whether Schiffer was negligent in responding to Tom’s oral request, if

made, and whether Schiffer made negligent misrepresentations after

allegedly receiving Tom’s oral request.
 8

We therefore reverse the district court’s grant of summary

judgment on the ground stated in its initial judgment. If we reverse a

district court’s decision to grant summary judgment on one ground,

however, we may still affirm the ruling on alternative grounds raised but

not ruled on below and subsequently urged on appeal. Kern, 757 N.W.2d

at 662. The district court granted Farm Bureau’s motion for summary

judgment based solely on the fact that there was no evidence of a written

request to change beneficiaries. Having concluded summary judgment

on that ground was in error, we must now turn to the other grounds

raised below to determine if they will support granting Farm Bureau’s

motion for summary judgment.

IV. Michele’s Negligence Claim.

Michele alleged that Schiffer owed both her and Tom a duty to use

reasonable professional skill. According to Michele, Schiffer breached

that duty by “failing to take action to change the beneficiary designation

upon Thomas J. Pitts’s request,” “failing to deliver the necessary

paperwork to Thomas J. Pitts to effectuate a change in the beneficiary

designation after [his] request to make a change,” and “failing to display

a degree of skill reasonably or ordinarily necessary in performing as an

agent in the insurance business.” These failures resulted in Michele not

being designated as the primary beneficiary for all of the proceeds of

Tom’s policy.

A. Did Schiffer Owe Michele a Duty of Care? Farm Bureau

claimed that Michele was not the beneficiary, that Schiffer only owed a

duty to Tom, and that he did not owe a duty to Michele since no agent–

insured relationship existed between Schiffer and Michele. 4 The district

4Farm Bureau has not argued on appeal that the economic loss rule creates a
bar to recovery in this case. The economic loss rule is based on “[t]he well-established
general rule . . . that a plaintiff who has suffered only economic loss due to another’s
 9

court did not discuss duty but simply stated that, “Schiffer’s failure to

act was not a product of negligence, but rather resulted from his lack of

authority to remove [Tom’s daughter] as the primary beneficiary without

Thomas Pitts’ written request.” The court of appeals affirmed the grant

of summary judgment, finding there is no “duty owed by an insurance

agent to an intended beneficiary of a life insurance policy.”

_____________________________
negligence has not been injured in a manner which is legally cognizable or
compensable.” Neb. Innkeepers, Inc. v. Pittsburgh-Des Moines Corp., 345 N.W.2d 124,
126 (Iowa 1984). “As a general proposition, the economic loss rule bars recovery in
negligence when the plaintiff has suffered only economic loss.” Annett Holdings, Inc. v.
Kum & Go, L.C., 801 N.W.2d 499, 503 (Iowa 2011). The rule is partly intended to
prevent the “tortification of contract law.” Id. Another “rationale for this limitation on
recovery is that ‘[p]urely economic losses usually result from the breach of a contract
and should ordinarily be compensable in contract actions, not tort actions.’ ” Van
Sickle Constr. Co. v. Wachovia Commercial Mortg., Inc., 783 N.W.2d 684, 693 (Iowa 2010)
(citation omitted) (alteration in original).
We have recently decided a case involving the application of the economic loss
rule. Instead of “delineat[ing] the precise contours of the economic loss rule in Iowa” we
examined whether the case has “characteristics that bring it within the scope of the
economic loss rule.” Annett Holdings, 801 N.W.2d at 504. The features of this case
may place it outside the scope of the economic loss rule. First, there is no chain of
contracts between Michele and Schiffer. In Annett, the plaintiff had contracted with a
third party, who had contracted with the defendant. Id. at 501. Here, Tom had a
contract with Schiffer and Farm Bureau, but Michele did not contract with either Tom,
Schiffer, or Farm Bureau. Second, Michele’s claim is not as remote as the claim
rejected in Nebraska Innkeepers. See id. at 504. Schiffer’s alleged negligence was the
direct cause of the loss suffered by Michele. These are difficult questions to answer,
and they are made more difficult by the fact that neither party has briefed this issue.
There is another potential problem regarding the application of the economic
loss rule in this case. We have recognized at least three qualifications to the economic
loss rule: cases where the duty of care arises out of a principal–agent relationship,
claims of negligent misrepresentation, and professional negligence claims against
attorneys and accountants. Id. We have not held that these are the only qualifications
to the rule, however. See id.; see also Van Sickle, 783 N.W.2d at 692 n.5. It is possible
that the professional negligence qualification may extend to insurance agents, as well as
attorneys or accountants.
Whatever the merits, Farm Bureau has not raised the economic loss rule on
appeal or before the district court. Our rule is that issues not argued on appeal are
deemed waived. See State v. Seering, 701 N.W.2d 655, 661 (Iowa 2005). We decline to
decide this case on an issue not briefed or argued to this court. Accordingly, we offer
no opinion as to whether Michele’s negligence claim would be barred by the economic
loss rule.
 10

Generally, “[a]n actionable claim of negligence requires the

existence of a duty to conform to a standard of conduct to protect others,

a failure to conform to that standard, proximate cause, and damages.”

Thompson v. Kaczinski, 774 N.W.2d 829, 834 (Iowa 2009) (citation and

internal quotation marks omitted). In Thompson, we adopted the

Restatement (Third) of Torts: Liability for Physical and Emotional Harm

and, in general, rejected the use of foreseeability when determining, as a

matter of law, that one party did not owe a duty to another. Id. at 835.

In Langwith v. American National General Insurance Co., 793 N.W.2d 215

(Iowa 2010), superseded by statute, 2011 Iowa Acts ch. 70, § 45 (codified

at Iowa Code § 522B.11(7) (Supp. 2011)), we noted that when duty “is

based on agency principles and involves economic loss, the duty analysis

adopted by this court in [Thompson], based on Restatement (Third) of

Torts: Liability for Physical and Emotional Harm, is not dispositive.” 793

N.W.2d at 221 n.3.

In this case, any duty that Schiffer owed to Tom or Michele would

arise out of their agency relationship as insurance agent, insured and

intended beneficiary. See Langwith, 793 N.W.2d at 219 (“[T]he

relationship between an insured and an insurance agent is one of

principal/agent.”); see also Collegiate Mfg. Co. v. McDowell’s Agency, Inc.,

200 N.W.2d 854, 857–58 (Iowa 1972). Thus, this is a case that “is based

on agency principles.” Langwith, 793 N.W.2d at 222 n.3. Michele claims

she has suffered the loss of $35,000 in life insurance proceeds, which is

a purely economic harm. Since this is a case based on agency principles

and involving economic harm, we will not rely on the concept of duty

embodied in Thompson to determine if Schiffer owed Michele a duty of

care.
 11

The scope of the duties an insurance agent owes his client has

recently been the subject of both litigation and legislation. In Sandbulte

v. Farm Bureau Mutual Insurance Co., 343 N.W.2d 457 (Iowa 1984),

overruled by Langwith, 793 N.W.2d at 223, we held that an insurance

agent’s “general duty is the duty to use reasonable care, diligence, and

judgment in procuring the insurance requested by an insured.”

Sandbulte, 343 N.W.2d at 464. This duty could only be expanded “when

the agent holds himself out as an insurance specialist, consultant or

counselor and is receiving compensation for consultation and advice

apart from premiums paid by the insured.” Id. In Langwith, we

reexamined this restrictive approach to the duty an insurance agent

owes an insured and stated that “the general principles governing agency

relationships convinces us that a more flexible method of determining

the undertaking of an insurance agent is appropriate.” 793 N.W.2d at

221. We held

that it is for the fact finder to determine, based on a
consideration of all the circumstances, the agreement of the
parties with respect to the service to be rendered by the
insurance agent and whether that service was performed
with the skill and knowledge normally possessed by
insurance agents under like circumstances. Some of the
circumstances that may be considered by the fact finder in
determining the undertaking of the insurance agent include
the nature and content of the discussions between the agent
and the client; the prior dealings of the parties, if any; the
knowledge and sophistication of the client; whether the
agent holds himself out as an insurance specialist,
consultant, or counselor; and whether the agent receives
compensation for additional or specialized services.

Id. at 222 (citation omitted).

The legislature responded by amending Iowa Code section

522B.11. 2011 Iowa Acts ch. 70, § 45. The new act “declares that the

holding of Langwith is abrogated to the extent that it overrules Sandbulte
 12

and imposes higher or greater duties and responsibilities on insurance

producers than those set forth in Sandbulte.” Id. (emphasis added). The

new subsection also states that “[u]nless an insurance producer holds

oneself out as an insurance specialist, consultant, or counselor and

receives compensation for consultation and advice apart from

commissions paid by an insurer, the duties and responsibilities of an

insurance producer are limited to those duties and responsibilities set

forth in Sandbulte.” Id. (emphasis added).

These cases and the statute address what duties an insurance

agent owes the insured, not who the agent can be liable to when those

duties are breached. In this case, the scope of Schiffer’s duty to Tom is

clear. There is no indication in the record that Tom and Schiffer had

modified the scope of their principal–agent relationship in any way.

Since the agency agreement had not been modified, Schiffer, as Tom’s

agent, owed him

the use of such skill as is required to accomplish the object
of his employment. If he fail[ed] to exercise reasonable care,
diligence, and judgment in this task, he is liable to his
principal for any loss or damage occasioned thereby.

Collegiate Mfg., 200 N.W.2d at 857; see also Langwith, 793 N.W.2d at

223 n.6; Sandbulte, 343 N.W.2d at 464.

Michele claims that as the intended beneficiary of Tom’s life

insurance policy, Schiffer owed her a duty as well. We acknowledge and

dismiss Farm Bureau’s claim that because Michele was not designated

as the primary beneficiary for the first $35,000 in proceeds, she cannot

show that she was the person Tom intended to be the beneficiary of the

first $35,000 in proceeds. Michele is not listed as the primary

beneficiary of the first $35,000 in proceeds. This is evidence of Tom’s

intent, but this fact, in and of itself, is not dispositive. The fact that
 13

Michele is not named as the primary beneficiary only establishes that

she is not the designated beneficiary and that the necessary steps were

not taken to change the beneficiary from Tom’s daughter to Michele. The

fact that Michele is not actually designated as the beneficiary does not

establish why Michele is not the beneficiary, nor does it establish that

Tom did not intend Michele to be the beneficiary. Michele claims this

was precisely what Tom intended, but his intent was frustrated by

Schiffer’s negligence. Thus, cases such as Kubin v. Kubin, 232 Iowa

1034, 6 N.W.2d 860 (1942), where the plaintiff sought to show she “took

action sufficient to change the name of the beneficiary” on the policy, are

not controlling. 232 Iowa at 1038, 6 N.W.2d at 862.

We also note that despite Farm Bureau’s contention, Michele is not

claiming that Schiffer owed her a duty based solely on her status as a

family member of the deceased. Michele’s true claim is that when an

insured intends for a particular person to be the beneficiary of a life

insurance policy, and the insured expresses that desire to his or her life

insurance agent, the agent procuring insurance for the insured owes the

insured’s intended beneficiaries a duty of care to procure the insurance

requested. We now address that claim.

Michele claims by analogy that Schreiner v. Scoville, 410 N.W.2d

679 (Iowa 1987), supports her contention that Schiffer owed her a duty

of care as the intended beneficiary of the first $35,000 in proceeds from

Tom’s life insurance policy. In that case, Scoville, an attorney, prepared

and witnessed Mary Eickholt’s will. Schreiner, 410 N.W.2d at 680. The

will left Schreiner a one-half interest in a piece of real estate and a one-

half interest in the residue of the estate. Id. Seven months after the will

was drafted, Scoville prepared and witnessed a codicil to the will that

eliminated Schreiner’s share of the residue of Eickholt’s estate but left
 14

Schreiner’s one-half interest in the real estate intact. Id. One month

after the codicil was drafted, Scoville brought an action for partition for

the sale of the real estate. Id. Eight months later, the property was sold

at partition sale. Id. Eickholt died within a year of the sale, and her will

and the codicil were admitted to probate. Id.

The “[d]istrict court found Eickholt’s devise to Schreiner had

adeemed when her interest in the property was transformed from an

interest in real property into an interest in personal property.” Id. Since

there were no express bequests relating to the distribution of this

personal property, the proceeds from the sale became part of the residue

of the estate. Id. Since the real property had adeemed, and the codicil

eliminated Schreiner’s share of the residue, Schreiner received nothing.

Id. at 681.

Schreiner filed suit, alleging that “Scoville was negligent in failing

to properly advise Eickholt” and that “Scoville negligently failed to draft

Eickholt’s testamentary instruments in a way that protected and fulfilled

her true testamentary intent.” Id. Since Scoville and Schreiner did not

have an attorney–client relationship, Scoville moved to dismiss for failure

to state a claim, and the district court granted the motion. See id.

On review, we began by noting the long-standing rule that “absent

special circumstances such as fraud or collusion, an attorney is liable for

professional malpractice only to a client.” Id. (emphasis added). We

stated,

This privity requirement flows from the Supreme Court case
of National Savings Bank v. Ward, 100 U.S. (10 Otto) 195,
200, 203, 25 L. Ed. 621, 623, 624 (1880), and is premised
upon two basic concerns. First, absent a requirement of
privity, parties to a contract for legal services could easily
lose control over their agreement. Second, imposing a duty
to the general public upon lawyers would expose lawyers to a
virtually unlimited potential for liability.
 15

Id. (citation omitted). At the time, there was a trend towards allowing an

intended beneficiary of a testamentary instrument to bring a claim “when

the testamentary instruments themselves are rendered invalid in whole

or in part as a direct result of attorney error.” Id. at 681–82. We noted

the following justifications for altering the privity requirements in certain

circumstances:

“[O]ne of the main purposes which the transaction between
defendant and the testator intended to accomplish was to
provide for the transfer of property to plaintiffs; the damage
to plaintiffs in the event of invalidity of the bequest was
clearly foreseeable; it became certain, upon the death of the
testator without change of the will, that plaintiffs would have
received the intended benefits but for the asserted negligence
of defendant; and if persons such as plaintiffs are not
permitted to recover for the loss resulting from negligence of
the draftsman, no one would be able to do so, and the policy
of preventing future harm would be impaired.”

Id. at 682 (quoting Lucas v. Hamm, 364 P.2d 685, 688 (Cal. 1961))

(alteration in original).

In light of these considerations, we concluded that “a lawyer owes

a duty of care to the direct, intended, and specifically identifiable

beneficiaries of the testator as expressed in the testator’s testamentary

instruments.” Id. That limited group of plaintiffs would be permitted to
bring a claim “only when as a direct result of the lawyer’s professional

negligence the testator’s intent as expressed in the testamentary

instruments is frustrated in whole or in part and the beneficiary’s

interest in the estate is either lost, diminished, or unrealized.” Id. at 683.

We specifically noted that “a beneficiary who is simply disappointed with

what he or she received from the estate will have no cause of action

against the testator’s lawyer.” Id.

Michele argues the relationship between an insured, an insurance

agent, and the intended beneficiary of a life insurance policy is analogous
 16

to the relationship between a testator, an attorney, and the intended

beneficiary of a testamentary instrument. This analogy has been

accepted by other jurisdictions. See Jones v. Hartford Life & Accident Ins.

Co., 443 F. Supp. 2d 3, 6–7 (D.D.C. 2006) (noting that cases finding an

attorney owes a duty to an intended beneficiary of a will are particularly

relevant to determining whether an insurance agent owes an intended

beneficiary an independent duty of care). The relationships share many

similarities. Like a testamentary instrument, the main purpose of the

defendant’s transaction with the insured is to benefit the intended

beneficiary–plaintiff. See Schreiner, 410 N.W.2d at 682. Likewise,

damage to parties other than the policyholder, such as the intended

beneficiary in the event of negligence, is foreseeable to the defendant.

See id. In the case of both wills and life insurance policies, the

decedent’s estate has very little incentive to bring the action. See id.

More significantly, because Tom’s estate was not designated as the

beneficiary of the life insurance policy, and no party has claimed that the

estate was the intended beneficiary of the policy, the estate would not

have a cause of action against these defendants. 5 Finally, if no cause of

5In Duffie v. Bankers’ Life Ass’n of Des Moines, 160 Iowa 19, 139 N.W. 1087
(1913), a deceased’s widow brought a negligence action against a life insurance
company in both an individual capacity and in her capacity as the executor of his
estate. Duffie, 160 Iowa at 21, 139 N.W. at 1087. She alleged the company’s negligent
processing of her husband’s application led to him dying prior to a policy being issued
even though the deceased “had done all that was required of him to obtain insurance”
including paying all necessary fees and submitting to a physical examination. Id. at
22–24, 139 N.W. at 1087–88. According to the widow, the insurance company “owed
the applicant the affirmative duty either of rejecting the application or of accepting it
within a reasonable time, and upon breach of such duty it [was] liable for all damages
suffered in consequences of such breach.” Id. at 24, 139 N.W. at 1088–89. We held
that the widow could bring a negligence action on behalf of the estate, but not in her
individual capacity because any duty the company had to timely process an application
would have been owed to the deceased, not the widow. Id. at 29, 139 N.W. at 1090.
Duffie is not applicable to the case at bar. First, the insurer’s negligence in
Duffie prevented the deceased from obtaining the policy he had applied for and paid for.
Unlike in Duffie, Schiffer’s alleged negligence did not prevent Tom from obtaining an
 17

action could be maintained by the intended beneficiary, the very purpose

for which the insurance agent was employed would be frustrated. Cf. id.

In its resistance to the application for further review, Farm Bureau

argues that the court of appeals was correct when it noted that

subsequent opinions limited the scope of our holding in Schreiner. The

court of appeals cited to Carr v. Bankers Trust Co., 546 N.W.2d 901 (Iowa

1996), and Holsapple v. McGrath, 521 N.W.2d 711 (Iowa 1994). In

Holsapple, we reiterated the two concerns we expressed in Schreiner: that

the parties might lose control over their agreement, and that “the

imposition of a duty to the general public could expose lawyers to a

virtually unlimited potential for liability.” 521 N.W.2d at 713. However,

we allowed the plaintiff’s claim of negligence in the preparation of a

quitclaim deed to proceed because the complaint alleged “(1) the plaintiff

was specifically identified, by the donor, as an object of the grantor’s

intent; and (2) the expectancy was lost or diminished as a result of

professional negligence.” Id. at 714. Rather than limit the holding in

Schreiner, Holsapple actually reaffirms the principles found in that case:

namely that an intended, identifiable beneficiary of a transaction can

bring an action against an attorney despite the lack of an attorney–client

relationship with the defendant.

_____________________________
insurance policy. Thus, Tom’s estate has not suffered any damage as a result of
Schiffer’s alleged negligence. The absence of damages would preclude the estate from
bringing a successful negligence action. Second, Duffie was decided decades before
Schreiner, and if Duffie were decided today, the result might be different in light of that
case. The widow in Duffie was named in the application. 160 Iowa at 21, 139 N.W. at
1087. She would clearly qualify as a direct, intended, specifically identifiable
beneficiary as expressed in the written instrument. See Schreiner, 410 N.W.2d at 682.
We also note that in the North Western reporter, the plaintiff’s name is spelled
“Duffy.” See Duffy, 139 N.W. at 1087. However, in the official Iowa reporter, the
plaintiff’s name is spelled “Duffie.” See Duffie, 160 Iowa at 19.
 18

The dispute in Carr began when an investment advisor for the Iowa

Trust misappropriated over $65 million in trust assets, which led to the

removal of the trustees. 546 N.W.2d at 902–03. Three of the trustees

filed suit against the custodian and the attorneys for the trust claiming

that the misappropriation of funds was a result of negligence on the part

of the custodian and the attorneys. Id. The trustees alleged that the

defendants’ negligence caused them financial damages and damaged

their reputations. Id. at 906. The defendants claimed they were entitled

to summary judgment because they did not owe the trustees a duty of

care. Id.

In determining whether summary judgment for the defendants was

appropriate, we discussed the limitations on liability that were imposed

in Schreiner and Holsapple. Id. at 906. We discussed the rationale of

those cases, and we reaffirmed the principle that liability must be limited

to those who were “specifically intended to benefit from the

[transaction].” Id. We noted “[n]othing in the present record shows that

either [the custodian or the attorneys] could have foreseen the trustees’

reliance on their performance in their individual capacities.” Id. at 907.

We held that without evidence that the defendants “could reasonably

know or have foreseen that the individual trustees were relying on the

performance of the custodial or legal services for the protection of their

own jobs, finances, and reputations,” it was inappropriate to impose a

duty to the plaintiffs on the defendants. Id. Summary judgment was

therefore appropriate. Id. The holding in Carr does not address the duty

a defendant owes to the intended beneficiary of a life insurance policy.

Additionally, Michele is exactly the person Schiffer could reasonably

know and foresee was relying on his professional performance for her
 19

protection. Therefore, Carr is not at odds with imposing a duty of care

on Schiffer to Michele in this case.

Farm Bureau also argues that “public policy advises against the

imposition of a duty in this situation.” They claim that recognizing that

“a legal duty exists between an insurance agent and the family member of

a policy owner would create the potential for sharp conflicts of interest

whenever the policy owner’s express instruction contradicts the family

member’s desire.” (Emphasis added.) In J.A.H. ex rel. R.M.H. v. Waddle

& Associates, 589 N.W.2d 256 (Iowa 1999), we were asked to determine

whether a minor child could sue a mental health care provider for loss of

parental consortium arising out of negligent treatment of the child’s

mother. 589 N.W.2d at 257. In determining whether the health care

provider owed the child a duty, we analyzed the relationship between the

plaintiff and the defendant, the foreseeability of harm, and public policy

considerations. Id. at 261–62. We noted that even though the plaintiff

and defendant were not in privity with each other, the lack of privity was

not outcome determinative. Id. We declined to answer whether it was

foreseeable to the defendants that a child could be harmed if his mother

received improper mental health treatment and proceeded to consider

public policy considerations. Id. at 262.

The child argued it was in the interests of public policy to allow

him to pursue his claim because “[u]nless such claims are allowed . . .

the negligent and harmful treatment may well continue unchecked

because the patient is too emotionally altered to recognize the harm that

has taken place.” Id. In rejecting such a “paternalistic approach,” we

noted that allowing this type of suit could create an inherent conflict of

interest for a mental health provider. Id. at 262–63. Specifically,

concerns over how treatment might affect third parties might influence
 20

how therapists treat patients. Id. We also noted that in order to defend

against a suit brought by a third party, the doctor would need to violate

doctor–patient privilege. Id. We concluded that “[e]liminating the

potential for divided loyalties and maintaining confidentiality . . . far

outweigh any threat of foreseeable harm to nonpatient family members.”

Id. at 264. Accordingly, we held, “as a matter of law, there is no duty

running from a mental health care provider to nonpatient family

members.” Id.

We were also mindful of the potential “threat to the professional

relationship between the testator and the lawyer” that might exist if

“intended beneficiaries” were allowed to bring suits against attorneys.

Schreiner, 410 N.W.2d at 682. We are mindful of the same concern here.

Farm Bureau cautions against imposing a duty to all family members on

insurance agents, claiming it will produce conflicts for insurance agents.

Even if we accept Farm Bureau’s contention, the point is not relevant to

the outcome of this case. Michele is not arguing that she is owed a duty

based on her status as a family member. Instead, she is claiming that

Farm Bureau owed her a duty of care based on her status as the

intended beneficiary of the policy, which is a much more circumscribed

group. Imposing a duty on insurance agents to the intended beneficiary

of a life insurance policy would not threaten the insured–insurer

relationship, nor would imposing such a duty create the types of “divided

loyalties” that led to our conclusion in J.A.H. See J.A.H., 589 N.W.2d at

264.

Other jurisdictions have found “that an intended beneficiary can

recover from another’s insurance agent if the intended beneficiary can

prove that intent to benefit him, or her, was a direct purpose of the

transaction between the insured and agent and the other elements of
 21

negligence.” Parlette v. Parlette, 596 A.2d 665, 670–71 (Md. Ct. Spec.

App. 1991); see also 12 Eric M. Holmes, Holmes’ Appleman on Insurance

2d, § 85.1, at 333–35 (1999). As one commentator has noted,

[t]he critical element in establishing a duty [to a third party
who claims to have been damaged by an agent’s failure to
procure insurance] is the foreseeability of harm to a potential
plaintiff. Liability will not lie against an [insurance agent] if
a third-party’s injury or loss was not foreseeable.

1 Jeffrey E. Thomas & Francis J. Mootz, New Appleman on Insurance

Law Library Edition § 2.07[1], at 2-84 (2011) [hereinafter Appleman]

(footnotes omitted). 6 Requiring a plaintiff to show that she was the

intended beneficiary of the transaction between the agent and the

insured, and the agent was aware of the plaintiff’s status as the intended

beneficiary, limits the universe of potential plaintiffs to those who would

be foreseeable to the insurance agent. Any communication between the

plaintiff and the insurance agent regarding the insured’s coverage and

the plaintiff’s status as the insured’s intended beneficiary makes harm to

the plaintiff foreseeable to the agent procuring the insurance coverage.

See id. (“Courts generally are reluctant to hold [agents] liable to third-

parties on negligence theories absent specific communications between

the third-party and the [agent] about the coverage to be procured.”

(footnotes omitted)). Also, if the plaintiff shows that he or she was the

intended beneficiary of the policy at the time of the insured’s death, then

there is no conflict of interest for the agent because the agent’s duty

remains the same: carry out the intent of the insured by procuring the

insurance requested. See Sandbulte, 343 N.W.2d at 464.

6We take this opportunity to reiterate that “[b]ecause the duty analysis in this
case is based on agency principles and involves economic loss, the duty analysis
adopted by this court in Thompson v. Kaczinski, 774 N.W.2d 829 (Iowa 2009), based on
Restatement (Third) of Torts: Liability for Physical and Emotional Harm, is not
dispositive.” Langwith, 793 N.W.2d at 221 n.3.
 22

One court that has faced this issue found it unnecessary to impose

a duty on insurance agents to intended beneficiaries. In Mims v.

Western–Southern Agency, Inc., 226 S.W.3d 833 (Ky. Ct. App. 2007), the

Kentucky court of appeals noted that if a plaintiff could show that he or

she was the intended beneficiary of the policy as required by Parlette,

then he or “she would in effect also be proving that [the insured]

substantially complied with the [change of beneficiary] provisions of his

insurance policy.” 226 S.W.3d at 836. Showing “substantial

compliance” with the policy’s terms would make the plaintiff a third-

party beneficiary, which would make it unnecessary to establish an

independent duty to the “intended beneficiary” of the policy. See id. Due

to Kentucky’s “very liberal” substantial compliance doctrine,

[t]he threshold inquiry under either a negligence or contract
theory is essentially identical: “The question herein is not [a]
dispute between the contracting parties . . . as to the terms
of the contract, but one as to whom the insured intended to
make a gift by way of insuring his life for same.”

Id. (quoting Bosse v. Bosse, 57 S.W.2d 995, 996 (Ky. 1933)) (alteration in

original).

Iowa’s “substantial compliance” doctrine has been summarized as
follows:

It is apparently the law in Iowa that where it appears
that an insured clearly intended to change the beneficiary
named in a policy of insurance permitting such a change,
and that prior to his death he gave written notice to the
insurer of the change intended, the law will give effect to the
change although the insured has not complied with all of the
formalities specified in the contract for effecting a change of
beneficiary, provided his failure in that regard was excusable
under all the circumstances. In other words, proof of clear
intent, plus written notice to the insurer prior to death,
appears to be enough, under Iowa law, to effect the desired
change, where the failure to meet all the requirements is
excusable.
 23

Franck v. Equitable Life Ins. Co., 203 F.2d 473, 476–77 (8th Cir. 1953).

As the above passage demonstrates, there are significant differences

between requiring a plaintiff to show substantial compliance with the

terms of the policy and merely showing plaintiff was the intended

beneficiary of a life insurance policy. Id. In addition to “clear intent,” a

plaintiff must also provide written notice to the insurer, as well as an

excuse for failing to meet the other requirements of the policy. Since

Iowa’s substantial compliance doctrine is not as liberal as Kentucky’s,

merely establishing that the plaintiff was the intended beneficiary of the

policy would not satisfy the substantial compliance doctrine as it exists

in Iowa. We therefore decline to adopt the rationale expressed in Mims.

“The critical element in establishing a duty is the foreseeability of

harm to a potential plaintiff.” Appleman, § 2.07[1], at 2-84. Our caselaw

imposes a duty on other professionals for foreseeable harm to intended

beneficiaries. See Schreiner, 410 N.W.2d at 682. Other jurisdictions

impose similar duties on insurance agents and brokers for injuries to

persons who are strangers to the professional relationship but who are

foreseeably harmed by the professional’s negligence. Insurance agents

and brokers should be similarly held to owe a duty of care to third

parties in limited circumstances. We therefore hold that an insurance

agent owes a duty to the intended beneficiary of a life insurance policy in

limited circumstances. See United Olympic Life Ins. Co. v. Gunther, No.

92-36710, 1994 WL 96328, at *2–3 (9th Cir. 1994); Jones, 443 F. Supp.

2d at 7; Parlette, 596 A.2d at 670–71.

In order to limit the potential liability of insurers, avoid conflicts of

interests, and not interfere with the insured–insurer relationship, we will

require a plaintiff to show that he or she was the “direct, intended, and

specifically identifiable beneficiar[y]” of the policy as well as the other
 24

elements of negligence. Schreiner, 410 N.W.2d at 682; see also Parlette,

596 A.2d at 670–71. Further, the plaintiff must produce evidence from

the written instrument itself that indicates the plaintiff is the intended

beneficiary of the policy. Schreiner, 410 N.W.2d at 682. If the plaintiff

cannot show that he or she is the intended beneficiary of the policy, then

the insurance agent does not owe that plaintiff a duty of care.

B. Was Summary Judgment Appropriate? Michele claims she

was the intended beneficiary of the entire policy, including the first

$35,000. Farm Bureau disputes this claim and states that Tom’s

daughter was the intended beneficiary of the first $35,000 of the policy

and that Michele was only the intended beneficiary of the balance of the

proceeds. If Michele truly is the intended beneficiary of the entire policy,

as she claims, then Schiffer owed her a duty of care with respect to the

$35,000. If she cannot establish that fact, then Schiffer did not owe her

a duty of care. See Jones, 443 F. Supp. 2d at 7 n.3. Thus, Michele’s

status as the intended beneficiary was material to the outcome of the

case.

Facts are disputed when reasonable minds could disagree on how

these issues of fact should be resolved. Seneca Waste Solutions, 791

N.W.2d at 411. Motions for summary judgment must also be decided

based on admissible evidence. Iowa R. Civ. P. 1.981(5); see also Kern,

757 N.W.2d at 656 n.3. We now examine the admissible evidence in this

case to determine whether reasonable minds could disagree on whether

Michele was the intended beneficiary of the entire policy.

In her affidavit opposing Farm Bureau’s motion for summary

judgment, Michele claims that in April 2005, shortly after his support

obligation ended, “Tom asked Schiffer to change the beneficiary

designation on his policy so that Jamie Pitts would no longer be the
 25

primary beneficiary of the first $35,000 in proceeds.” Michele believed

Tom filled out the necessary paperwork to complete the change in

beneficiary, but she does not know what he did with it. Michele claims

that

in 2006 Tom came home from a meeting with Schiffer and
told [her] that [she] would receive all of the proceeds from
[Tom’s] life insurance policy when he passed away. . . . Tom
told [Michele] that he was sure because Schiffer told him
that [Michele] was now the sole beneficiary.

Michele also claims that two weeks after Schiffer met with Tom, Schiffer

confirmed with her in a telephone conversation that Jamie was no longer

a beneficiary under the policy. She further claims that Schiffer

continued to tell her that she was the sole beneficiary on the policy after

Tom’s death. In a meeting in Schiffer’s office, Schiffer explained to

Michele that she would be receiving the full amount of Tom’s life

insurance proceeds, which was about $108,000. It was during this

meeting that Schiffer learned that Tom’s daughter Jamie was still listed

as a beneficiary when he received a telephone call from Farm Bureau.

In an interrogatory, Michele asked Schiffer what procedure he

normally follows when an insured makes an oral request to change a
beneficiary. Schiffer responded,

If an insured orally requests a change in his or her life
insurance beneficiary designation, I inform the insured that
such a change may only be made in writing by the owner of
the policy. If the insured desires to go forward with the
change, I work with the insured to complete the paperwork
necessary to make the change, and submit the written
request to Farm Bureau’s home offices.

In its reply brief in support of its motion for summary judgment, Farm

Bureau claimed that the statements Tom made to Michele regarding his

beneficiary designation are inadmissible hearsay, or a violation of the

parol evidence rule, and therefore the statements could not be
 26

considered when ruling on a motion for summary judgment. One day

before the district court granted summary judgment and dismissed the

case, Farm Bureau filed a motion in limine to exclude any statements

made by Tom on the ground that they are inadmissible hearsay. 7 The

district court granted summary judgment and dismissed the case based

on a lack of a duty on Farm Bureau’s part to make a change in

beneficiary. It therefore never decided the motion in limine and did not

address the hearsay claims Farm Bureau raised. Likewise, the district

court did not address whether Farm Bureau’s claim that any statements

Tom or Schiffer may have made regarding the beneficiary designation

were inadmissible under the parol evidence rule. In order to determine

the merits of the motion for summary judgment, we must review the

evidence offered by Michele to determine whether it is admissible and

whether the admissible evidence creates a genuine factual dispute.

We start by examining the applicability of the parol evidence rule

to Michele’s negligence claim. “The parol evidence rule forbids use of

extrinsic evidence to vary, add to, or subtract from a written agreement.”

I.G.L. Racquet Club v. Midstates Builders, Inc., 323 N.W.2d 214, 216 (Iowa

1982) (citation and internal quotation marks omitted). Michele does not

dispute that the beneficiary designation on the policy indicates Tom’s

daughter is still the primary beneficiary of the first $35,000 in proceeds.

She is not seeking to use extrinsic evidence to vary the terms of the

policy; she is seeking to use extrinsic evidence to show that Schiffer’s

negligence is the reason the terms of the policy still include Tom’s

daughter as the primary beneficiary. Under this theory of liability, the

7Farm Bureau has not argued that Schiffer’s statements to Michele would
constitute inadmissible hearsay. Therefore, we will consider the statements Michele
alleges Schiffer made to her when reviewing the motion for summary judgment.
 27

parol evidence rule does not bar the admission of Schiffer’s statements to

Tom or Michele, or other evidence of Tom’s intent to remove his daughter

as the primary beneficiary.

Farm Bureau argues that several of the alleged oral

representations Michele relies on to defeat summary judgment are out-

of-court statements offered for their truth and therefore constitute

inadmissible hearsay. See Iowa Rs. Evid. 5.801(c), 5.802. Farm Bureau

also claims that “[t]o the extent Plaintiff argues these statements are

offered to show Mr. Pitts’ intent to name Plaintiff as the sole beneficiary

or his belief that he had done so, they are irrelevant and immaterial.” It

notes that “the policy required Mr. Pitts to express his intent by

submitting a signed written request to change his beneficiary

designation, and the fact that he did not do so is dispositive in this case.”

Again, Michele is not claiming that Tom successfully changed the

beneficiary on his life insurance policy by complying, or substantially

complying, with its terms. She is claiming that Tom intended her to be

the primary beneficiary of the entire policy, and Schiffer’s negligence

prevented that from occurring. Tom’s intent and belief about who was

named as the primary beneficiary on his policy are both relevant and

material considerations. With this use of the statements in mind, we

now consider Farm Bureau’s claim that some of the evidence contained

in Michele’s affidavit constitute inadmissible hearsay.

The first statements Farm Bureau claims are inadmissible hearsay

are Tom’s alleged statement to Schiffer at a meeting in 1993 “that the

child support obligation was only to be secured by life insurance until

[Tom’s daughter] turned 18” and that Tom asked Schiffer to remove his

daughter as the primary beneficiary of the entire policy once his support

obligation terminated because he wanted Michele to be the sole
 28

beneficiary of the proceeds. Statements of the declarant’s intent are an

exception to the hearsay rule. Iowa R. Evid. 5.803(3). Under rule

5.803(3), statements of a declarant’s intent to act are admissible “to

prove declarant engaged in the intended action.” 7 Laurie Kratky Dore,

Iowa Practice Series, Evidence § 5.803:3, at 836–37 (2011) (citing state

and federal cases applying the doctrine established in Mutual Life Ins. Co.

v. Hillmon, 145 U.S. 285, 12 S. Ct. 909, 36 L. Ed. 706 (1892)). Since

Tom’s statement demonstrates his own intent to remove his daughter as

a primary beneficiary once his support obligation ended, it is admissible

to prove he took steps to remove his daughter as the primary beneficiary

of the first $35,000 of the proceeds of his life insurance policy. Michele’s

affidavit also states that Tom said she “would receive all of the proceeds

from his life insurance policy when he passed away.” This statement

would also be admissible to show Tom’s intent to give Michele all of the

proceeds of his life insurance policy. Iowa R. Evid. 5.803(3).

Schiffer’s statement to Tom would be admissions of a party

opponent and would be excluded from the hearsay rule under rule

5.801(d)(2). However, Tom relayed those statements to Michele,

interposing another layer of hearsay. In order to be admissible, the

statements Tom made to Michele must fall within another exemption or

exception to the hearsay rule. Id. r. 5.805. The only possible exception

that applies is the exception found in rule 5.803(3), which makes

admissible

[a] statement of the declarant’s then existing state of mind,
emotion, sensation, or physical condition (such as intent,
plan, motive, design, mental feeling, pain, and bodily health),
but not including a statement of memory or belief to prove the
fact remembered or believed unless it relates to the
execution, revocation, identification, or terms of declarant’s
will.
 29

Id. r. 5.803(3) (emphasis added). Michele seeks to admit Tom’s

statement of his belief or memory of what Schiffer said to prove that

Schiffer actually said it. This type of statement is expressly excluded

from the exemption, “unless it relates to the execution, revocation,

identification, or terms of declarant’s will.” Id.

Michele acknowledges that Tom’s statement does not relate to the

terms of a will. However, she argues that it does relate to the designation

of a beneficiary of a life insurance policy and that the scope of rule

5.803(3) should be extended to include statements like Tom’s. See

Primerica Life Ins. Co. v. Watson, 207 S.W.3d 443, 447–48 (Ark. 2004)

(applying the exception to statements relating to the declarant’s

statements regarding his beliefs about the beneficiary of a life insurance

policy). In Primerica, the court noted that out of court statements of a

declarant’s belief are not admissible under the exception found in rule

803(3). Id. at 447–48. However, under Arkansas law, “provisions in life

insurance contracts with reference to beneficiaries or changes in

beneficiaries are in the nature of a last will and testament and, therefore,

‘are construed in accordance with the rules applicable to the

construction of wills.’ ” Id. at 448 (quoting Am. Found. Life Ins. Co. v.

Wampler, 497 S.W.2d 656, 658 (Ark. 1973)). The court thus found the

declarant’s statements of belief about the terms of his life insurance

policy admissible under the exception to the hearsay rule. Id.

This interpretation runs counter to the express language of rule

5.803(3), which, by its terms, only admits “a statement of memory or

belief to prove the fact remembered or believed [if] it relates to the

execution, revocation, identification or terms of declarant’s will.” When

the language of the rule is clear, we need not search for meaning beyond

the words used. We therefore decline to adopt Arkansas’s expanded
 30

interpretation of its version of rule 5.803(3). Therefore, any statements

that Schiffer may have made to Tom that Tom then relayed to Michele

are inadmissible hearsay.

Even without Tom’s statement to Michele that, according to

Schiffer, she was now the primary beneficiary of the entire policy, there is

still enough evidence to create a factual dispute over who Tom’s intended

(not actual) beneficiary was and whether he expressed that intent to

Schiffer. There are also statements from Schiffer to Michele herself

where he stated that Michele was now the sole beneficiary. The alleged

admissions by Schiffer would also be admissible.

As noted above, Michele must also point to evidence in the written

instrument itself that identifies her as the intended beneficiary of the

entire policy. According to the last written beneficiary designation,

Michele was the primary beneficiary of all but $35,000 in proceeds,

which were payable to Tom’s daughter as required by a court order. In

other words, Tom’s intent, expressed in the policy itself, was that Michele

would receive all policy proceeds except for those that were required by

court order to be payable to Tom’s daughter. In 2005, when Tom’s child

support obligation ended, Tom was no longer required to maintain any

life insurance naming his daughter as the beneficiary. Thus the policy

provides evidence that Tom intended for all proceeds that were not

required to satisfy his child support obligation to be paid to Michele.

Having established that Michele has produced evidence from the

written instrument itself that she was the intended beneficiary, we now

turn to the question of whether summary judgment was appropriate.

A party is entitled to summary judgment when the record
shows no genuine issue of material fact and that the moving
party is entitled to a judgment as a matter of law. . . . “In
deciding whether there is a genuine issue of material fact,
 31
the court . . . afford[s] the nonmoving party every legitimate
inference the record will bear.”

Kern, 757 N.W.2d at 657 (citations omitted) (alteration in original). In

this case, Michele has produced admissible evidence that Tom intended

to change his beneficiary designation. In response to an interrogatory,

Schiffer stated that if an insured made an oral request to change a

beneficiary designation, he would inform the insured that such a request

must be made in writing and he would then “work with the insured to

complete the paperwork necessary to make the change, and submit the
written request to Farm Bureau’s home offices.” Michele claims that she

believed Tom filled out the paperwork to complete the change, but she

does not know what he did with it. Further, she has produced

admissible evidence that after Tom met with Schiffer, Schiffer told her

that she was the primary beneficiary of the entire policy.

Assuming all of Michele’s factual allegations are true, it is

reasonable to infer that Tom told Schiffer he wanted to change the

beneficiary of his policy. It is also reasonable to infer that Schiffer

responded as he indicated in his interrogatory and that he provided Tom

with the paperwork necessary to change a beneficiary, the paperwork

that Michele believed Tom filled out. Based on Schiffer’s alleged

statement to Michele, it is reasonable to infer that Schiffer believed that

Tom had provided him with the paperwork necessary to make the

change. If Tom provided Schiffer with the paperwork necessary to

change his beneficiary designation, but the beneficiary designation was

not changed, it is reasonable to infer that some negligence on Schiffer’s

part led to Tom’s beneficiary designation remaining unchanged.

Michele and Schiffer dispute whether Tom intended to change the

beneficiary of his policy and whether he requested to change the
 32

beneficiary of his policy. They dispute what representations Schiffer

made to Michele regarding the status of the beneficiary designation.

Depending on how these factual disputes are resolved it might be

reasonable to infer that Schiffer’s negligence was the reason that Michele

was not the primary beneficiary of the entire policy. Accordingly, there

were disputed issues of material fact and summary judgment on this

claim was inappropriate.

V. Michele’s Negligent Misrepresentation Claim.

Michele asserted a claim of negligent misrepresentation against

Farm Bureau and Schiffer. Farm Bureau moved for summary judgment

on this count, alleging “[t]he undisputed material facts establish that

Plaintiff’s negligent misrepresentation claim should also be dismissed

because Plaintiff cannot prove, as a matter of law, that she was harmed

in a transaction with a third party.” In its December 9, 2010 decision,

the district court did not specifically address the negligent

misrepresentation issue. Instead, after determining Schiffer’s failure to

act was based on a lack of authority, the court stated “the matter is

hereby dismissed.” One week later, Michele filed a motion to enlarge,

claiming there were disputed facts that precluded summary judgment on

Michele’s negligent misrepresentation claim. The motion was denied.

We will begin our discussion with a brief review of the tort of

negligent misrepresentation. When a negligent misrepresentation results

in personal injury or property damage, the claim is treated like any other

negligence claim. Van Sickle Constr. Co. v. Wachovia Commercial Mortg.,

Inc., 783 N.W.2d 684, 690 (Iowa 2010). “However, when the negligent

misrepresentation only interferes with intangible economic interests,

courts have developed more restrictive rules of recovery.” Id. Iowa first

recognized the tort in Ryan v. Kanne, 170 N.W.2d 395 (Iowa 1969), and
 33

adopted the definition found in Restatement (Second) of Torts section

552. Ryan, 170 N.W.2d 403 at 403. According to the Restatement,

negligent misrepresentation is defined as follows:

(1) One who, in the course of his business, profession or
employment, or in any other transaction in which he has a
pecuniary interest, supplies false information for the
guidance of others in their business transactions, is subject
to liability for pecuniary loss caused to them by their
justifiable reliance upon the information, if he fails to
exercise reasonable care or competence in obtaining or
communicating the information.

(2) Except as stated in Subsection (3), the liability stated in
Subsection (1) is limited to loss suffered

(a) by the person or one of a limited group of persons
for whose benefit and guidance he intends to supply the
information or knows that the recipient intends to supply it;
and

(b) through reliance upon it in a transaction that he
intends the information to influence or knows that the
recipient so intends or in a substantially similar transaction.

(3) The liability of one who is under a public duty to give the
information extends to loss suffered by any of the class of
persons for whose benefit the duty is created, in any of the
transactions in which it is intended to protect them.

Restatement (Second) of Torts § 552, at 126–27 (1977). 8 This definition

does not rely on “the traditional foreseeability limitation applicable to
negligence claims” but instead limits “the group of persons to whom [a]

defendant may be liable, short of the foreseeability of possible harm.”

Sain v. Cedar Rapids Cmty. Sch. Dist., 626 N.W.2d 115, 123 (Iowa 2001)

(citations and internal quotation marks omitted); see also Van Sickle, 783

N.W.2d at 690.

8While this case concerns the existence of a duty, the concepts relating to duty
that are discussed in the Restatement (Third) of Torts apply to those situations where
tortious conduct causes physical and emotional harm, not economic loss. We will
therefore continue to use the principles we have developed based on section 552 of the
Restatement (Second) of Torts.
 34

Our past cases have held that only those who are “in the business

of supplying information to others” can be liable for negligent

misrepresentation. Meier v. Alfa-Laval, Inc., 454 N.W.2d 576, 582 (Iowa

1990). We have explained the need for a more restricted view of liability:

This narrowing of the universe of potential defendants liable
for negligent misrepresentations promotes fairness by
ensuring that those liable are only those who supply
information in an advisory capacity and are “manifestly
aware” of how the information will be used and “intend[] to
supply it for that purpose.” The restriction also ensures that
those liable are “in a position to weigh the use for the
information against the magnitude and probability of the
loss that might attend the use of the information if it is
incorrect.”

Van Sickle, 783 N.W.2d at 691 (citations omitted) (alteration in original).

When determining whether a person is in the business of

supplying information to others, we consider several factors. We

distinguish between relationships that are arm’s-length and adversarial

and those that are advisory. Sain, 626 N.W.2d at 124–25. We also

consider whether the person providing the information “is manifestly
aware of the use that the information will be put, and intends to supply

it for that purpose.” Id. at 125. We consider whether the defendant gave

the information to the plaintiff “gratuitously or incidental to a different

service.” Id. We have also found it appropriate to consider the role the

defendant was playing when the alleged misrepresentation occurred. See

Meier, 454 N.W.2d at 581 (determining whether a cause of action would

lie where the defendant supplied information in his “role as a retail

merchant”).

We have found accountants, appraisers, school guidance

counselors and investment brokers all fall within this class of potential

defendants. Sain, 626 N.W.2d at 126; Larsen v. United Fed. Savings &

Loan Ass’n, 300 N.W.2d 281, 287–88 (Iowa 1981); Ryan, 170 N.W. 2d at
 35

403; McCracken v. Edward D. Jones & Co., 445 N.W.2d 375, 376, 382

(Iowa Ct. App. 1989). However, we have refused to allow a suit for

negligent misrepresentation where the defendant was a retailer in the

business of selling and servicing merchandise, a seller who made

misrepresentations pursuant to the sale of a business, a bank officer

negotiating a loan guarantee with a bank customer, or an employer

negotiating with an employee for employment. Fry v. Mount, 554 N.W.2d

263, 266 (Iowa 1996); Freeman v. Ernst & Young, 516 N.W.2d 835, 838

(Iowa 1994); Haupt v. Miller, 514 N.W.2d 905, 906, 910 (Iowa 1994);

Meier, 454 N.W.2d at 581.

A life insurance agent falls somewhere between these two groups.

On the one hand, an insurance agent, like a retailer, sells a product to a

customer. This is clearly an arm’s-length transaction—the type of

relationship that cannot give rise to an action for negligent

misrepresentation. Any information given to the prospective customer at

this time would be incidental to the negotiations. At the time Schiffer

sold the policy to Tom, their relationship was that of seller and buyer, a

relationship that is clearly arm’s-length and adversarial, as opposed to

advisory, in nature. Farm Bureau states, “The only transaction at issue

in this case is the purchase of the Policy from Schiffer.” If that were the

case, then Schiffer would not be a proper defendant in a negligent

misrepresentation action.

However, Michele does not claim that Schiffer made negligent

misrepresentations when Tom purchased the policy in 1993. She claims

that at some point in 2006, Schiffer told her that Tom’s daughter was no

longer the primary beneficiary on the policy. At that point, Tom was

already an insured. “[T]he relationship between an insured and an

insurance agent is one of principal/agent.” Langwith, 793 N.W.2d at 219
 36

(citing Collegiate Mfg., 200 N.W.2d at 858); Wolfswinkel v. Gesink, 180

N.W.2d 452, 456 (Iowa 1970) (“The agent or broker is liable on the theory

that he is the agent of the insured in negotiating for a policy and that he

owes a duty to his principal to exercise reasonable skill, care, and

diligence in effecting the insurance.”). We will keep Schiffer’s role as

Tom’s agent in mind when considering whether he was “ ‘in the business

of supplying information to others’ ” at the time the alleged

misrepresentations were made. Van Sickle, 783 N.W.2d at 691 (quoting

Meier, 454 N.W.2d at 582).

Other jurisdictions have recognized that negligent

misrepresentation actions can be brought against insurance

intermediaries. 1 Appleman, § 2.05[2][d][i], at 2-33 (listing cases

permitting the cause of action). Like Iowa, these jurisdictions apply the

definition of negligent misrepresentation that is found in section 552 of

the Restatement (Second) of Torts. See, e.g., Merrill v. William E. Ward

Ins., 622 N.E.2d 743, 748–49; (Ohio Ct. App. 1993); Nast v. State Farm

Fire & Cas. Co., 82 S.W.3d 114, 124 (Tex. App. 2002) (“We perceive no

reason why section 552 should not apply to insurance agents.”). Privity

of contract between the insurance agent and the party to whom the

misrepresentation was made is not required to maintain an action

against an insurance agent. Aesoph v. Kusser, 498 N.W.2d 654, 656–57

(S.D. 1993). Instead, such a duty arises out of “the relationship of the

parties, arising out of contract or otherwise, must be such that in morals

and good conscience the one has the right to rely upon the other for

information, and the other giving the information to give it with care.” Id.

(citation and internal quotation marks omitted); see also Merrill, 622

N.E.2d at 748–49.
 37

These holdings are consistent with our rule limiting liability to

those in the business of supplying information. When Schiffer allegedly

advised Tom and Michele that Tom’s daughter was no longer the primary

beneficiary on the policy, he was functioning as Tom’s agent. The

advisory nature of the principal–agent relationship supports allowing a

claim of negligent misrepresentation. See Sain, 626 N.W.2d at 124–25.

Michele claims Schiffer knew that Tom intended to remove his daughter

as the primary beneficiary in favor of Michele. The logical consequence

of telling Michele and Tom that Tom’s daughter had been removed as the

primary beneficiary would be that Tom would not make further efforts to

remove his daughter as the primary beneficiary. Thus, Schiffer would

have to be “aware of the use that the information will be put.” Id. at 125.

The consequence of providing incorrect information regarding the identity

of the beneficiary of the policy is obvious and would clearly be

foreseeable to Schiffer. See Van Sickle, 783 N.W.2d at 691 (restricting

possible defendants to those “in a position to weigh the use for the

information against the magnitude and probability of the loss that might

attend the use of the information if it is incorrect” (citation and internal

quotation marks omitted)).

We conclude Schiffer is among the class of defendants against

whom an action for negligent misrepresentation may be brought. When

Schiffer allegedly made the misrepresentations at issue in this case, he

was acting as an insurance agent providing information regarding the

identity of a beneficiary of a life insurance policy to both the insured and

the intended beneficiary of the policy. The information was therefore

provided “ ‘in the course of his business, profession or employment.’ ” Id.

at 690 (quoting Restatement (Second) of Torts, § 552, at 126). The

information Schiffer provided was not given for his own benefit but was
 38

instead provided for the benefit of Michele and her husband. See Sain,

626 N.W.2d at 126 (noting that a “school counselor does not act for his

or her own benefit, but provides information for the benefit of students”).

Schiffer did not directly receive payment for the advice; however, the

defendant’s pecuniary interest in providing the information may be

indirect. Id. How the information would be used and the possible harm

that might result if the information he provided was incorrect were both

foreseeable. Correctly informing the policyholder or the intended

beneficiary as to the identity of the beneficiary on a life insurance policy

is critical information that is essential to Schiffer’s role as an insurance

agent and “is not incidental to some more central function or service” he

provided to Tom. Id.

Even though Michele was not the policyholder, she is a proper

plaintiff in an action against Schiffer. Liability for negligent

misrepresentation is “limited to loss suffered . . . by the person . . . for

whose benefit and guidance [the defendant] intend[ed] to supply the

information or knows that the recipient intends to supply it.” Van Sickle,

783 N.W.2d at 690 (quoting Restatement (Second) of Torts § 552, at 126–

27). The alleged misrepresentations that Schiffer made to Michele were

also made in the course of Schiffer’s business, and Michele’s reliance on

these statements were equally foreseeable. Once Michele was told that

Tom’s daughter was no longer the primary beneficiary on the policy, she

had no reason to ask her husband to take further action to change the

policy or to obtain additional insurance on her husband’s life from

another source if Tom refused to take the necessary steps to effectively

change the beneficiary designation. Michele was named as the

beneficiary of any amount of proceeds beyond that which was necessary

to secure Tom’s child support obligation. When asked for information
 39

regarding other potential beneficiaries, Schiffer was under a duty “to

exercise reasonable care to provide accurate representations about

existing information which was ascertainable by him.” Merrill, 622

N.E.2d at 749.

Schiffer and Michele dispute what representations Schiffer made to

her. Michele’s affidavit alleges that she asked Schiffer whether Tom’s

daughter was still the primary beneficiary under Tom’s policy and

Schiffer told her that Tom’s daughter “was no longer a beneficiary under

the policy.” In response to an interrogatory, Schiffer stated that while

Michele may have answered the telephone from time to time when he

called Tom, he could not recall any specific conversations he may have

had with Michele subsequent to Tom purchasing the life insurance.

There is, therefore, a genuine issue of material fact as to whether Schiffer

told Michele that Tom’s daughter was no longer the primary beneficiary

on the policy. This disputed fact is clearly material to the outcome of

this case. Summary judgment is therefore inappropriate at this time.

See Seneca Waste Solutions, 791 N.W.2d at 411. Since the district

court’s decision to grant summary judgment cannot be sustained on an

alternate ground, the district court’s decision is reversed, and the case is

remanded.

VI. Respondeat Superior.

Pitts’s respondeat superior claim against Farm Bureau was

dismissed along with the negligence and negligent misrepresentation

claims. As long as Schiffer’s liability remains unclear, it is impossible to

resolve this issue on summary judgment. Accordingly, the district

court’s order dismissing this claim is reversed as well.
 40

VII. Disposition.

The district court erred when it granted Farm Bureau’s motion for

summary judgment and dismissed the case. There is a genuine issue of

material fact in dispute as to whether Michele was the intended

beneficiary of all the proceeds of Tom’s policy and whether Schiffer’s

negligence led to Tom’s intent not being carried out. There is also a

factual dispute over whether Schiffer made negligent misrepresentations

to Michele. These disputes over material facts make summary judgment

inappropriate at this time. Having found no alternative ground on which

to affirm the district court’s grant of summary judgment, we reverse the

decision of the district court, vacate the decision of the court of appeals,

and remand the case for further proceedings.

DECISION OF COURT OF APPEALS VACATED; DISTRICT

COURT JUDGMENT REVERSED AND CASE REMANDED.

All justices concur except Cady, C.J., and Mansfield and

Waterman, JJ., who dissent.
 41
#11–0117, Pitts v. Farm Bureau Life Ins. Co.
MANSFIELD, Justice (dissenting).

I respectfully dissent. For the reasons stated herein, I would affirm

the well-reasoned decision of the court of appeals.
I. The Majority Incorrectly Eliminates the Previous Legal
Requirement that the Plaintiff’s Status as Intended Beneficiary of
the Asset Had to Appear in the Decedent’s Written Documentation.
The majority’s opinion is an unwarranted expansion, not an

application, of existing Iowa law. In Schreiner v. Scoville, we held that an

attorney who drafted a will leaving an interest in property to a beneficiary
could be liable in negligence for failing to take additional steps to protect

the beneficiary’s interest when the property was sold before the testator

died. 410 N.W.2d 679, 683 (Iowa 1987). We said that “a lawyer owes a

duty of care to the direct, intended, and specifically identifiable

beneficiaries of the testator as expressed in the testator’s testamentary

instruments.” Id. at 682 (emphasis added). We further stated, “If the

testator’s intent, as expressed in the testamentary instruments, is fully

implemented, no further challenge will be allowed.” Id. at 683.

We reaffirmed the same basic limitation in Holsapple v. McGrath,

521 N.W.2d 711, 713–14 (Iowa 1994). There we held the named grantees

of a quitclaim deed could sue the attorney who prepared the deed but

negligently failed to have it notarized. Id. While indicating that Schreiner

could be applied to inter vivos as well as testamentary transfers, we also
quoted the language from Schreiner that the plaintiff had to be a

“ ‘specifically identifiable’ beneficiary ‘as expressed in the testator’s

testamentary instruments.’ ” Id. at 713 (quoting Schreiner, 410 N.W.2d

at 682). We said that more than

an unrealized expectation of benefits must be shown; a
plaintiff must show that the testator (or here, the grantor)
 42
attempted to put the donative wishes into effect and failed to
do so only because of the intervening negligence of a lawyer.

Id.; see also Carr v. Bankers Trust Co., 546 N.W.2d 901, 906 (Iowa 1996)

(noting that in Holsapple “the claimants were specifically identified and

the extent of their interest was known [and that t]he claimants were

undisputably the objects of the clients’ donative intent”). In short, prior

Iowa law allowed negligence claims by putative beneficiaries only to the

extent the plaintiff’s status as intended recipient of the property was

revealed in the written instrument.

The majority changes that law. It does so by removing the

limitation that the intent to provide for the beneficiary must have been

“expressed in” the written instrument. See Holsapple, 521 N.W.2d at

713. In this case, the life insurance policy concededly left the $35,000 to

Tom’s daughter, not Michele. The daughter, not Michele, was the

“expressed” beneficiary of the $35,000. Nothing in the transaction

documents indicated that Tom intended Michele to receive the $35,000.

Thus, we do not have a situation as in Schreiner and Holsapple where a

written plan was prepared and thwarted simply due to the negligence of a

professional. See Holsapple, 521 N.W.2d at 713 (citing Schreiner, 410

N.W.2d at 682–83). Instead, we have a swearing contest over whether a

change to the written plan was requested and over who is to blame for

failing to carry that change into effect.

The majority points out that Michele was the designated

beneficiary for all but $35,000 of the life insurance proceeds. The

majority goes on to emphasize that “the plaintiff must produce evidence

from the written instrument itself that indicates the plaintiff is the

intended beneficiary of the policy.” This is a worthwhile limitation. It

means that someone who is not referred to in the written documentation
 43

as a beneficiary will not have a cause of action. But it does not erase the

fact that the majority is expanding the law. Under our prior law, the

salient question was whether the written instrument expressed an intent

to make her the beneficiary of the interest at issue, i.e., the $35,000. See

Carr, 546 N.W.2d at 906. Thus, today’s rule breaks new ground by

allowing people to bring negligence claims to increase the amount of their

payout over what the written documentation provided. And although the

majority’s partial caution is praiseworthy, it is difficult to see the rhyme

or reason of a rule that requires some mention in the written

documentation as an admission ticket but then permits the plaintiff to

argue the admission ticket was a mistake.

Allowing people to file suits alleging that someone who wasn’t their

agent negligently failed to arrange for them to receive a benefit—without

written proof they were supposed to receive that benefit—will lead to

uncertainty and instability. We would be better off sticking to the

Schreiner rule that if the intent expressed in the written instrument is

fully implemented, no challenge by an alleged beneficiary will be allowed.

Schreiner, 410 N.W.2d at 683. Notably, in past instances where persons

have been able to sue for failure to be properly designated as insurance

beneficiaries, there has almost always been written documentation to

establish their status as intended beneficiaries of those proceeds. See

United Olympic Life Ins. Co. v. Gunther, No. 92–36710, 1994 WL 96328,

*1 (9th Cir. March, 24, 1994) (allowing claim for negligence against

insurance company where written “Policy Change Request” form was

signed by the insured and the insurance company accepted the form,

improperly advised insured about requirements for changing the

beneficiary, and improperly advised the intended beneficiaries that they

were the actual beneficiaries); Jones v. Hartford Life & Accident Ins. Co.,
 44

443 F. Supp. 2d 3, 7 (D.D.C. 2006) (plaintiff alleged that “she was the

named beneficiary” under the policy); Sun Life Assurance of Can. v.

Barnard, 652 So. 2d 681, 685 (La. Ct. App. 1995) (holding that an

insurance agent could be liable to an intended beneficiary of a life

insurance policy when the change of beneficiary form had been executed

but was not valid because the agent failed to date it properly).

The only exception to that pattern cited by the majority is Parlette

v. Parlette, a decision of Maryland’s intermediate appellate court. 596

A.2d 665, 670–71 (Md. Ct. Spec. App. 1991). That case involved some

unique facts. The son of divorced parents purchased a life insurance

policy from the father, an insurance agent. Id. at 667. The son died

three years later, and the mother learned at that point that the father

was the designated beneficiary. Id. Various friends and siblings of the

son informed the mother that the son had actually intended her to

receive the benefits of the policy. Id. An eyewitness reported that he was

present when the father had sold the policy to the son and that the

father had said he would make the mother the beneficiary. Id. at 668.

According to the witness, the son signed a blank application, but the

father later filled in his own name as beneficiary. Id.

The mother sued the father (her ex-spouse) for fraud and

negligence, among other claims. Id. at 667–68. The court held that the

negligence action could proceed to the jury. Id. at 670. Although

Parlette did not involve written documentation showing that the mother

was supposed to be the beneficiary, it has several distinctive facts. The

agent was not disinterested but was in a position to receive the proceeds

if the mother did not. Id. at 667. Also, there was eyewitness testimony,

not from the mother herself, to the effect that that the father-agent had
 45

essentially tricked the son and the mother. Id. at 668. Nothing like

those facts is present here.

Meanwhile, there is a substantial body of law declining to allow

“intended beneficiaries” to maintain negligence actions against life

insurance agents. See, e.g., Jackson Nat’l Life Ins. Co. v. Cabrera, 48 F.

App’x 618, 619–20 (9th Cir. 2002) (holding any duty that arose out of

conduct by the life insurer’s agent was a duty to the insured as the

owner of the policy, not to the purported beneficiaries of the policy);

Smith v. Equifax Servs., Inc., 537 So.2d 463, 464 (Ala. 1988) (“[A]

beneficiary named in a pending insurance application does not have a

right to maintain an action against an insurance company for negligently

processing an insurance application.” (citation and internal quotation

marks omitted)); State ex rel. William Ranni Assocs., Inc. v. Hartenbach,

742 S.W.2d 134, 140–41 (Mo. 1987) (holding that beneficiaries of a life

insurance policy were merely incidental beneficiaries who were not owed

any duties by the agent); cf. Rihon v. Wilson, 415 So. 2d 94, 95–96 (Fla.

Dist. Ct. App. 1982) (dismissing negligence action brought by additional

insured under automobile liability insurance policy against insured’s

agent); Workman v. McNeal Agency, Inc., 458 S.E.2d 707, 709 (Ga. Ct.

App. 1995) (finding that a plaintiff who alleged that she should have been

named on a liability policy as an additional insured could not maintain a

negligence action against the agent). None of those cases are discussed

by my colleagues.

If suits by “intended beneficiaries” are going to be allowed, there

are good reasons to limit them to situations where documentary proof

exists that the plaintiff was the intended beneficiary of the proceeds at

issue. The insured is no longer around to speak to his or her own intent.

All we know for certain is that the insured did not make a legally valid
 46

designation of the plaintiff as beneficiary. A documentary proof

requirement, as we recognized in Schreiner and Holsapple, protects a

legally binding document from being circumvented by an opportunistic

claim that the decedent intended otherwise. If negligence law can be

used without limitation to modify the beneficiaries set forth in a written

instrument, then the instrument is drained of much of its legal force.

It makes sense for the life insurance company to require the

change in beneficiary to be made in writing. This avoids competing

claims to the same proceeds. It also avoids fraudulent claims. Allowing

a negligence recovery without written documentation as to the proceeds

at issue permits an end run around the contractual safeguard of

requiring the change to be in writing. The result is to expose the insurer

to potentially paying twice on the same death claim. Here, the daughter

as the named beneficiary collects the $35,000 while another $35,000

must be paid to the widow as the “intended” beneficiary if she wins her

negligence claim.

Moreover, while Farm Bureau and the agent, Schiffer, are separate

parties in this case, many life insurance policies are sold by captive

agents employed by the insurer. Could today’s majority holding apply

equally to captive agents? Again, the negligence claim based on mere

oral testimony eviscerates the otherwise enforceable contract

requirement that changes to the beneficiary designation must be in

writing.

Here, we do not really know whether Tom Pitts still wanted his

daughter to get the $35,000 upon his death and never executed the

written change form for that reason. He may have been mulling over the

matter in his own mind or stalling on having a difficult discussion with

his wife. This speculation and the risk of overtly fraudulent claims are
 47

avoided by requiring written proof that Tom intended to replace his

daughter with his wife for that $35,000.

I also disagree with the majority’s view that there is no potential for

conflicts of interest. See generally J.A.H. ex rel. R.M.H. v. Wadle &

Assocs., P.C., 589 N.W.2d 256, 264 (Iowa 1999). Agents are supposed to

serve their principals. Once a legal obligation is imposed to protect the

interests of beneficiaries as well, the agent must of necessity balance the

wishes of the principal against the possibility of a disappointed alleged

beneficiary. For example, suppose an insured tells an agent in the

presence of his wife to make his wife the sole beneficiary of a life

insurance policy. Later, however, he tells the agent to have his daughter

remain as partial beneficiary and not to tell the wife he has done that.

The agent is now in a quandary because obeying the insured’s

instructions places the agent at risk of a lawsuit.

The majority dismisses this concern by stating that Michele is not

asserting a duty based on her status as a family member but as an

intended beneficiary, “a much more circumscribed group.” I fail to see

how this eliminates the potential for conflict of interest.
II. The Economic Loss Rule Should Preclude the Existence of
a Duty in This Case.
The majority’s ruling also carves out an unwarranted exception to

the economic loss rule. “As a general proposition, the economic loss rule

bars recovery in negligence when the plaintiff has suffered only economic

loss.” Annett Holdings, Inc. v. Kum & Go, L.C., 801 N.W.2d 499, 503

(Iowa 2011). 9

9Themajority points out that Farm Bureau failed to make a specific argument
concerning the economic loss rule. I do not believe that was necessary because the
economic loss rule is simply an aspect of the overall duty question that is at the core of
this case. In my view, we should proceed to apply the proper law to the duty question,
including the economic loss rule. However, given the majority’s decision to reserve the
 48

In Annett Holdings, we reiterated the “well-established general rule

. . . that a plaintiff who has suffered only economic loss due to another’s

negligence has not been injured in a manner which is legally cognizable

or compensable.” Id. at 503 (citation and internal quotation marks

omitted). We further explained that the rule “is by no means limited to

the situation where the plaintiff and the defendant are in direct

contractual privity.” Id. at 504. “[T]he stranger economic loss rule”

applies to cases where the plaintiff sues the defendant seeking recovery

of pure economic losses suffered due to the defendant’s negligent

performance of a contract with a third party. Id. (“In a complex society

such as ours, economic reverberations travel quickly and widely,

resulting in potentially limitless liability.”). We also noted three

qualifications to the economic loss rule: (1) “actions asserting claims of

professional negligence against attorneys and accountants”;

(2) “negligent misrepresentation claims”; and (3) “when the duty of care

arises out of a principal-agent relationship.” Id. Michele’s general

negligence claim falls into none of these exceptions. She is not asserting

a professional negligence claim, nor is she alleging that she was a

principal to whom an agent breached a duty. 10

At the same time, Michele’s negligence claim shares the

characteristics of claims that we have historically rejected under the

_____________________________
application of the economic loss rule to the present facts for another day, I simply make
these comments to set forth my views at this time.
10The relationship between an intended beneficiary and an insurance agent is
not one of principal/agent. “Agency . . . results from (1) manifestation of consent by
one person, the principal, that another, the agent, shall act on the former’s behalf and
subject to the former’s control and, (2) consent by the latter to so act.” Pillsbury Co. v.
Ward, 250 N.W.2d 35, 38 (Iowa 1977); see also Peak v. Adams, 799 N.W.2d 535, 547
n.2 (Iowa 2011).
Apart from her general negligence claim, Michele has a separate negligent
misrepresentation claim, which is defective for reasons I discuss below.
 49

economic loss rule. It is remote. Plaintiff’s theory is that the agent

negligently failed to perform his agency agreement with Tom, thereby

resulting in Tom failing to effectuate a beneficiary change, thereby

resulting in economic loss to Michele. Historically, this court has held

that remote parties alleging pure economic loss may not recover on a

negligence theory. See, e.g., id.; State ex rel. Miller v. Philip Morris Inc.,

577 N.W.2d 401, 406–07 (Iowa 1998); Anderson Plasters v. Meinecke, 543

N.W.2d 612, 613 (Iowa 1996); Tomka v. Hoechst Celanese Corp., 528

N.W.2d 103, 107 (Iowa 1995); Neb. Innkeepers, Inc. v. Pittsburgh-Des

Moines Corp., 345 N.W.2d 124, 127–30 (Iowa 1984). It is also an attempt

to bypass one or more contracts. See, e.g., Annett Holdings, 801 N.W.2d

at 503–05; Determan v. Johnson, 613 N.W.2d 259, 262–63 (Iowa 2000);

Preferred Mktg. Assocs. Co. v. Hawkeye Nat’l Life Ins. Co., 452 N.W.2d

389, 397 (Iowa 1990); Nelson v. Todd’s Ltd., 426 N.W.2d 120, 125 (Iowa

1988); Richards v. Midland Brick Sales Co., 551 N.W.2d 649, 650–52

(Iowa Ct. App. 1996). As noted by the district court, Tom entered into an

insurance policy with Farm Bureau that placed specific requirements on

what must be done to change a beneficiary. Also, Tom had a principal–

agent relationship with his insurance agent, Schiffer, and his estate

would have the ability to sue for breach of duties arising out of that basic

agreement. This action is essentially an effort by his widow to avoid the

effects of these two agreements.

The economic loss rule recognizes that many events may have a

ripple effect leading to financial consequences in our complex society and

generally honors the allocation of those risks by contract. “Th[e] rule is

partly intended to prevent . . . the tortification of contract law.” Annett

Holdings, 801 N.W.2d at 503. When physical harm occurs, or when

antisocial conduct such as fraud takes place, we have generally provided
 50

the injured party with a set of judge-made rules of recovery—those of tort

law. But in dealing with mere economic loss, our judicial system has

historically allowed the parties to fix the rules themselves through

consensual arrangements, i.e., contracts.

The unfortunate side effect of the majority’s ruling is to give a

nonparty to a contract more rights than a party to the contract would

have. Tom’s estate could not have sued Farm Bureau because he failed

to execute and return a new beneficiary designation form. Farm Bureau

honored its contract with Tom. Yet now a putative beneficiary can

effectively modify those contractual obligations through the device of a

tort suit.

The majority correctly notes that the duty analysis in Thompson v.

Kaczinski, 774 N.W.2d 829, 834–36 (Iowa 2009), does not apply to

economic loss claims. But it errs in asserting (without citing a single

Iowa authority) that “[t]he critical element in establishing a duty is the

foreseeability of harm to a potential plaintiff.” If a remote party could sue

over any “foreseeable” economic loss resulting from the negligence of

another party, our common law would be turned upside down. I say

upside down because our precedents actually recognize something like

the opposite principle. Nelson, 426 N.W.2d at 125 (where the damage

was a foreseeable result from a failure of the product to work properly,

the remedy lies in contract); Richards, 551 N.W.2d at 651 (same).

Certainly, the losses that occurred in many if not all the economic loss

cases cited above were foreseeable. See, e.g., Neb. Innkeepers, 345

N.W.2d at 126 (harm to business owners from bridge closure).

I recognize that the majority’s holding appears to be limited to

insurance agents. But there is no reason to deviate from the economic

loss rule here.
 51
III. The Majority’s Opinion Is Inconsistent with Recent
Legislation.
As noted by the court of appeals, while this case was on appeal the

General Assembly enacted the following legislation:

7. a. Unless an insurance producer holds oneself out
as an insurance specialist, consultant, or counselor and
receives compensation for consultation and advice apart
from commissions paid by an insurer, the duties and
responsibilities of an insurance producer are limited to those
duties and responsibilities set forth in Sandbulte v. Farm
Bureau Mut. Ins. Co., 343 N.W.2d 457 (Iowa 1984).

b. The general assembly declares that the holding of
Langwith v. Am. Nat’l Gen. Ins. Co., (No. 08–0778) (Iowa
2010) is abrogated to the extent that it overrules Sandbulte
and imposes higher or greater duties and responsibilities on
insurance producers than those set forth in Sandbulte.

2011 Iowa Acts ch. 70, § 45 (emphasis added) (amending Iowa Code

§ 522B.11 (2009)).

Sandbulte had set forth a bright-line rule that an insurance agent

does not owe a duty to advise his or her client regarding the client’s

insurance needs unless “the agent holds himself out as an insurance

specialist, consultant or counselor and is receiving compensation for

consultation and advice apart from premiums paid by the insured.” 343

N.W.2d at 464. Langwith overruled Sandbulte and decided that the

scope of an insurance agent’s duties to his or her client would be based

on a consideration of all the circumstances. 793 N.W.2d at 222. The

2011 legislation, in turn, negated the Langwith holding and expressly

provided that “the duties and responsibilities of an insurance producer

are limited to those duties and responsibilities set forth in Sandbulte.”

2011 Iowa Acts ch. 70, § 45 (emphasis added).

The specific issue in both Langwith and Sandbulte was the extent

of the agent’s duties to his or her client. Sandbulte had reiterated an
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earlier holding that agents have a duty “to use reasonable care, diligence,

and judgment in procuring the insurance requested by an insured.” 343

N.W.2d at 464 (citing Collegiate Mfg. Co. v. McDowell’s Agency, Inc., 200

N.W.2d 854, 858 (Iowa 1972)). Langwith allowed for the possibility of a

more extensive duty. 793 N.W.2d 219–223. This case concerns the

agent’s duties (if any) to a nonclient. Still, a case can be made that the

2011 legislation freezes the duties and responsibilities of agents to those

set forth in Sandbulte, which did not mention any duties to nonclients.

The court of appeals took a contrary view that this case is not controlled

by the 2011 legislation because it involves the same general duty of care

articulated in Sandbulte, the only question being whether that duty may

extend to an intended beneficiary of an insurance policy.

What is not debatable, however, is that the majority opinion

recognizes a duty on the part of insurance agents that has not heretofore

been recognized in Iowa. In 2011, the legislature put up a stop sign after

we modified our previous law of agent’s duties based on the Restatement

(Third) of Agency and a much larger and more persuasive body of

authority than my colleagues have cited here. Langwith, 793 N.W.2d at

220–23. At a minimum, further expansion of legal liability should be

backed by something more than the sprinkling of caselaw and treatise

citations in the majority opinion; otherwise, the public policy in this area

is best left to the legislature. See Galloway v. State, 790 N.W.2d 252,

259 (Iowa 2010) (Cady, J., dissenting) (stating that unless the public

policy is clear and apparent, “public policy is best left to our legislative

branch of government to decide as representatives of the people”). 11

11The majority’s conclusion regarding duty is also contrary to a venerable
precedent of this court. In Duffie v. Bankers’ Life Ass’n of Des Moines, the widow of a
life insurance applicant brought an action as designated beneficiary in the application
alleging that the insurer’s negligent delay in processing the application deprived her of
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IV. Under the Majority’s Own Reasoning, There Is No Basis for
a Negligent Misrepresentation Claim.
The majority engages in a thorough and accurate review of our

negligent misrepresentation precedents. Ultimately, though, its analysis

is undermined by a lack of conceptual clarity.

The majority has correctly described the two forks in the road.

Generally speaking, if A (or A’s agent) negligently provides false

information to B to guide B in a transaction with C, then a potential

negligent misrepresentation claim may lie. However, if A (or A’s agent)

negligently provides false information to B in a transaction with A, then

this is the classic situation involving only two parties where the tort of

negligent misrepresentation is not available. See generally Sain v. Cedar

Rapids Cmty. Sch. Dist., 626 N.W.2d 115, 125–26 (Iowa 2001).

According to the majority: “When Schiffer allegedly advised Tom

and Michele that Tom’s daughter was no longer the primary beneficiary

on the policy, he was functioning as Tom’s agent.” I agree that to the

extent Schiffer made a negligent misrepresentation in his capacity as

Tom’s agent to Tom regarding the status of beneficiaries, a potential

claim for negligent misrepresentation by Tom (or his estate) may lie. In

this scenario, Schiffer is like the guidance counselor in Sain. Id. at 126–

28. He was supplying information, as insurance agents do, to his client

Tom to guide Tom in a transaction with a third party, namely Farm

Bureau. Id.

However, the majority’s reasoning does not support a negligent

misrepresentation claim by Michele. Michele had no ability to designate

_____________________________
the insurance policy proceeds. 160 Iowa 19, 21, 139 N.W. 1087, 1087–88 (Iowa 1913).
She also filed a petition as administratrix. Id. at 19, 139 N.W. at 1087. We held that
she could pursue the negligence claim on behalf of the estate but could not maintain
her negligence action as beneficiary because “the negligence, if any, was that of failing
to discharge a duty owing the deceased.” Id. at 29, 139 N.W. at 1090.
 54

beneficiaries under the life insurance policy. The only action she could

have taken was to try to influence Tom to take some action. Thus, any

statements made to her by Schiffer as Tom’s agent were not statements

for her guidance in dealings with someone else; they were statements for

her guidance in dealings with Tom. See id. at 126. Put another way,

could Michelle have sued Tom for negligently misrepresenting that she

was going to receive the $35,000? Clearly not. Therefore, she cannot

sue a person who was making statements on Tom’s behalf either. See

Haupt v. Miller, 514 N.W.2d 905, 910 (Iowa 1994) (finding that the

motions to dismiss filed by individuals who allegedly made negligent

misrepresentations in their capacity as officers and directors of the party

on the other side of the transaction from the plaintiff should have been

granted). 12

The majority cites a treatise to try to suggest that its position is

within the legal mainstream. See 1 Jeffrey E. Thomas & Francis J.

Mootz, New Appleman on Insurance Law Library Edition § 2.05[2][d][i], at

2-33 to 2-34 (2011). However, this treatise discussion is part of a section

entitled, “Intermediaries’ Liability to Insureds.” Id. at 2-28. The only

actual case cited by the majority where a putative beneficiary was
allowed to sue the insured’s agent is Merrill v. William E. Ward Ins., 622

N.E.2d 743 (Ohio Ct. App. 1993). That case involved somewhat

12I acknowledge that terms like “arm’s length” and “adversarial” would not apply
to Schiffer’s alleged conversations with Tom and Michele. See Sain, 626 N.W.2d at 126.
But just as we emphasized in Sain that negligent misrepresentation can exist as a
cause of action even when there is no business transaction, id. at 125–26, so it also
needs to be emphasized that what matters is the alignment of the parties—i.e., did the
information supplied “harm[] the plaintiff in its relations with third parties, as opposed
to harm to a plaintiff in its relations with the provider of the information”? Id. at 126.
When the transaction is not a business transaction, we are not going to see typical
arm’s length behavior. It would be incongruous of us to relax the “business
transaction” element of negligent misrepresentation in Restatement (Second) of Torts
§ 522, while strictly requiring “arm’s length” behavior for an exclusion from that tort.
 55

exceptional facts. After being diagnosed with a fatal illness, the decedent

executed a will leaving the proceeds of his insurance policies to his

children. Merrill, 622 N.E.2d at 746. At the same time, he executed a

change of beneficiary form for one of the insurance policies deleting his

wife as beneficiary. Id. However, the decedent’s insurance agent had

written a letter which stated incorrectly that the wife was not a

beneficiary of another policy. Id. at 745–46. No change of beneficiary

occurred as to that policy. Id. Following the decedent’s death, the

children discovered what had happened and sued the agent for negligent

misrepresentation. Id. at 746. The Ohio Court of Appeals held that the

children’s negligent misrepresentation claim could go to the jury. Id. at

748–50. The decision strikes me as somewhat result-oriented. The court

concedes that the children could not have relied on the agent’s

misrepresentations, but without citation of authority concludes that

“evidence of decedent’s reliance is sufficient to impose liability for

defendants’ negligent misrepresentation.” Id. at 749–50. 13
Finally, even if I agreed with the majority that Michele could bring
a negligent misrepresentation claim against Schiffer, the majority cannot
credibly explain why it does not affirm summary judgment for Farm
Bureau on that claim. According to the majority, Schiffer was acting as
Tom’s agent; indeed, that is essential to the majority’s analysis. So there
is no basis for Farm Bureau to be vicariously liable for Tom’s conduct
under respondeat superior.
For the foregoing reasons, I dissent and would affirm the dismissal
of the negligence and negligent misrepresentation claims.
Cady, C.J., and Waterman, J., join this dissent.

13Notably, there was considerable written documentation to establish the
decedent’s intent to make his children the beneficiaries, unlike here. See part I of my
dissent, above.
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