Sakyi v. Estee Lauder Companies, Inc.

UNITED STATES DISTRICT COURT
FOR THE DISTRICT OF COLUMBIA

PRINCESS SAKYI, individually and on
behalf of all others similarly situated,

Plaintiff,
Civil Action No. 17-1863 (BAH)
v.
Chief Judge Beryl A. Howell
ESTÉE LAUDER COMPANIES, INC., et al.,

Defendants.

MEMORANDUM OPINION

The plaintiff, Princess Sakyi, a former cosmetology student at the Aveda Institute in

Washington, D.C., filed a three-count complaint against defendants Beauty Basics, Inc., d/b/a

Aveda Institutes South (“BBI”), the Estée Lauder Companies, Inc. (“ELC”), and Aveda

Corporation (“Aveda”), on behalf of herself and all others similarly situated, alleging that the

defendants engaged in unlawful and deceptive trade practices, failed to pay minimum wages, and

failed to pay wages in a timely manner by using their students as unpaid employees. Am.

Compl. at 2, 8–10, ECF No. 10. Pending before the Court are defendant BBI’s Motion to

Dismiss and Compel Arbitration (“BBI Mot. Compel”), ECF No. 25, and defendants ELC and

Aveda’s Motion to Dismiss and Compel Arbitration, or in the Alternative, to Stay (“ELC Mot.

Compel”), ECF No. 28. The defendants seek to compel arbitration pursuant to an Arbitration

Agreement between the plaintiff and defendant BBI, see BBI Mot. Compel, Ex. 1, Decl. of Kalli

Blackwell Peterman (“Peterman Decl.”), Attach. A, Arbitration Agreement & Waiver of Jury

Trial (“Agreement”) at 5–6, ECF No. 25-1. For the reasons described below, the defendants’

motions are granted.

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I. BACKGROUND

The defendants have moved to dismiss the complaint and to compel arbitration. The

circumstances underlying, and terms of, the Arbitration Agreement will therefore be discussed

first, followed by a brief discussion of the plaintiff’s claims against the defendants.

A. The Plaintiff Signs an Arbitration Agreement with BBI

On March 9, 2016, plaintiff Princess Sakyi enrolled in a cosmetology course offered at

defendant BBI’s Washington, D.C., location. Peterman Decl. ¶ 9. 1 When the plaintiff enrolled

in this course, she signed an Enrollment Agreement as well as an Arbitration Agreement and

Waiver of Jury Trial (“Arbitration Agreement” or “Agreement”). Id. ¶ 10. The first paragraph

of the Arbitration Agreement states:

Any dispute I may bring against Aveda Institute (the “Institute”), or any of its parents,
subsidiaries, officers, directors, or employees, without limitation, or which the Institute
may bring against me, no matter how characterized, pleaded or styled, shall be resolved
by binding arbitration pursuant to the Federal Arbitration Act, conducted by the
American Arbitration Association (the “AAA”), under its Consumer Arbitration Rules
(“Consumer Rules”), and decided by a single arbitrator. The arbitration hearing will be
conducted in Washington, DC.

Agreement ¶ 1. The Agreement further provides that neither party would file any lawsuit against

the other and that “any suit filed in violation of this provision shall be promptly dismissed in

favor of arbitration.” Id. ¶ 3. In addition, the Agreement includes a provision prohibiting class

proceedings, in which the plaintiff agreed that “any dispute or claim I may bring shall be brought

solely in my individual capacity, and not as a plaintiff or class member in any purported class

action, representative proceeding, mass action or consolidated action.” Id. ¶ 5.

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BBI is a Louisiana corporation with its principal place of business in Louisiana, doing business under the
name “Aveda Institutes South.” Am. Compl. ¶ 11. According to BBI’s corporate disclosure statement, BBI has no
“parent companies, subsidiaries or affiliates” with “any outstanding securities in the hands of the public.” Def. BBI
LCvR 7.1 Disclosure Stmt. (“BBI Disclosure Stmt.”) at 1, ECF No. 26. Although BBI does business as “Aveda
Institutes South,” the record contains no licensing agreement between BBI and defendant Aveda Corporation, which
corporation is wholly owned by defendant ELC. See Def. ELC LCvR 7.1 Disclosure Stmt. (“ELC Disclosure Stmt.”)
at 1, ECF No. 8; Def. Aveda Corp. LCvR 7.1 Disclosure Stmt. (“Aveda Disclosure Stmt.”) at 1, ECF No. 19.

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 Several other provisions of the Agreement are relevant to this dispute. The Agreement

selects the law of the District of Columbia as controlling law, id. ¶ 8, and includes a severability

clause stating that “[i]f any paragraph, sub-paragraph, provision, or clause herein is held invalid,

said paragraph, sub-paragraph, provision, or clause shall not affect any other paragraph, sub-

paragraph, provision, or clause that can have effect without the invalidated paragraph, sub-

paragraph, provision, or clause, and thus is severable one from the other,” id. ¶ 10. The plaintiff

signed her initials at the end of each paragraph and also signed and dated the bottom of the

Agreement, which is countersigned by a school official. Id. at 5–6.

B. The Plaintiff’s Claims against the Defendants

BBI is a “nationally accredited private post-secondary institution offering career training

in a variety of beauty related fields, including cosmetology.” Peterman Decl. ¶ 2. BBI

“regularly receives funds in the form of student loans and grants that are regulated by the

Department of Education,” and “[m]ost of the tuition for BBI’s students are [sic] paid by way of

a mix of federal student loans and grants, all administered under the Title IV student financial aid

statutes” and “related regulations.” Id. ¶ 7. Each student pays “approximately $26,000 in

tuition” for this course. Am. Compl. ¶ 18. In this case, the plaintiff paid “approximately $5,000

out of pocket and $21,000 in student loans.” Id.

As part of the curriculum, and pursuant to cosmetology licensing requirements, “student

enrollees provide cosmetology services for paying customers.” Id. ¶ 13. According to the

plaintiff, prospective students were told that “supervised students train directly with guests,

delivering the trademark difference that defines an AVEDA school,” id. ¶ 15 (internal quotation

marks omitted); that “the one-of-a-kind hands-on experience that they would receive in training

at the Aveda Institute would be by licensed educators within a salon environment in which students

will learn the latest styles and techniques in haircutting, hair styling and hair coloring,” id. ¶ 16

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(internal quotation marks and alteration omitted); and that “they would receive all the

preparation they need to take the state board exam and would receive an ipad [sic] as part of the

program,” id. ¶ 17.

Nonetheless, the plaintiff’s complaint describes how the students were exploited: the

students “spent many days not training, but as line employees, performing simple, repetitive

tasks for Aveda clients without supervision—such as straightforward nail or hair jobs,” id. ¶ 19,

and did not receive an hourly wage for this work, although they did occasionally receive tips

from customers, id. ¶ 20. The students were required to “follow detailed requirements imposed

on them by Defendants” and were “subject to grading, discipline and even termination from the

program based on Defendants’ discretion and/or students’ failure to adhere to these requirements

(such as rules regarding their contact with customers, the hours they maintain in the salon, and

the accurateness of their services).” Id. ¶ 21. According to the plaintiff, “the amount of work

that Defendants required her and other students to perform in certain areas far exceeded the

requirements of licensure . . . . For example, regulations require 50 hours related to manicure

and pedicure for licensure, but Defendants required Plaintiff to perform approximately 180 hours

of nail work, during the period from July to September 2016.” Id. ¶ 23. After completing work

for their customers, students were also “required” to “show customers the Aveda-branded

products that they used on the customers and try to sell the products to customers,” id. ¶ 24, and

were asked to “occasionally fill-in on the retail sales floor, performing general sales and other

duties for Defendants unrelated to their degree,” id. In addition, “[s]taff at the Aveda Institute

required Plaintiff and other students to pay out-of-pocket for iPads, which were rarely

incorporated in to [sic] their study,” even though “students had been told that the cost of the iPad

would be included in tuition.” Id. ¶ 25.

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 The plaintiff contends that because the students were “required to spend so much time in

the salon,” they “did not receive the coursework necessary to be properly prepared for the state

board exam.” Id. ¶ 26. The students allegedly raised this concern with the defendants, who

provided additional coursework to the students after the course had ended. Id. The plaintiff

states that this deficiency “meant that students had to spend additional resources coming to the

Institute for weeks after the program was supposed to end and also delay the start of their

cosmetology careers.” Id. In fact, the plaintiff avers that “[h]ad Defendants disclosed to Plaintiff

and other students the true nature of the Aveda Institute’s cosmetology program, including but

not limited to the amount of time they would spend on repetitive, comparatively unskilled nail

and hair work, the students would have chosen another cosmetology program.” Id. ¶ 27.

C. Litigation History

On July 30, 2017, the plaintiff filed a class action complaint against Aveda Institute, Inc.

(“AII”), and the Estée Lauder Companies in the Superior Court of the District of Columbia,

alleging unlawful and deceptive trade practices in violation of the District of Columbia

Consumer Protection Procedures Act (“DCCPPA”), D.C. Code § 28-3901 et seq., failure to pay

minimum wage in violation of the District of Columbia Minimum Wage Revision Act

(“DCMWRA”), D.C. Code § 32-1001 et seq., and failure to pay all wages earned in a timely

manner in violation of the District of Columbia Wage Payment and Collection Act

(“DCWPCA”), D.C. Code § 32-1301 et seq. Defs.’ Notice of Removal, Ex. 1, Compl.

(“Compl.”) at 8–10, ECF No. 1-1. The plaintiff brought this complaint on behalf of herself “and

all cosmetology students who have enrolled at the Aveda Institute in Washington D.C.” Id. ¶ 27.

Regarding the class claims, the complaint alleges that the “critical questions of law and

fact common to the Plaintiff Class that will materially advance the litigation are whether

Defendants misrepresented and/or omitted material facts about the cosmetology program to

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Plaintiffs and the class and whether applicable law required Defendants to pay wages to

Plaintiffs and the class for work that they performed at the Aveda salon.” Id. ¶ 31. The plaintiff

seeks damages and an injunction ordering the defendants to “pay students for work performed in

the Aveda salon and change their marketing practices to accurately reflect the nature of work

performed in the cosmetology program.” Id. at 11.

The defendants removed this action to federal court on September 12, 2017. See

generally Defs.’ Notice of Removal, ECF No. 1. Approximately three weeks later, AII moved to

dismiss the claims against it based on a lack of personal jurisdiction. Def. AII Mot. Dismiss

(“AII Mot. Dismiss”), Ex. 1, Def. AII Mem. Supp. Mot. Dismiss (“AII Mem.”) at 1, ECF No. 7-

1. AII noted that it “does not manage, operate, or have an ownership interest in the Aveda

Institute in Washington, D.C., or any school in the District of Columbia,” id., and that the

company instead “owns and operates two cosmetology schools in the United States, which do

business as the Aveda Institute of New York and Aveda Institute of Minneapolis,” which schools

are located in New York and Minnesota, respectively, id. at 2. AII merely “has a licensing

agreement with Aveda Corporation to use Aveda Institute curriculum and the school name

‘Aveda Institute.’” Id. According to AII, “Plaintiff ha[d] sued the wrong company.” Id. at 1. 2

The plaintiff subsequently filed an amended complaint, substituting Aveda Corporation

as a defendant in place of AII and also adding BBI as a defendant, Am. Compl. ¶¶ 10–11, but

otherwise leaving the substantive allegations of the complaint unchanged. Accordingly, AII’s

motion to dismiss was denied as moot. Minute Order (Nov. 29, 2017).

In February 2018, the plaintiff successfully moved, over the defendants’ objections, for

an extension of time in which to seek class certification. See Order, dated Feb. 6, 2018, ECF No.

2
In contrast to AII’s two schools, “BBI operates campuses in Texas, Louisiana, Georgia, North Carolina,
Tennessee, Alabama and the District of Columbia.” Peterman Decl. ¶ 4.

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23. The next day, on February 7, 2018, BBI requested that plaintiff arbitrate her claims, but the

plaintiff refused. Def. BBI Mem. Supp. Mot. Compel (“BBI Mem.”) at 7, ECF No. 25. BBI

then moved to compel arbitration of the plaintiff’s claims, invoking the Arbitration Agreement

signed by the plaintiff upon her enrollment in the cosmetology program. Id. at 1. Two weeks

later, ELC and Aveda Corporation similarly moved to compel arbitration, contending that the

Arbitration Agreement also encompassed the plaintiff’s claims against them, despite the fact that

they are not signatories to the Arbitration Agreement. ELC Mot. Compel, Ex. 1, Defs. ELC &

Aveda Corp. Mem. Supp. Mot. Compel (“ELC Mem.”) at 1, ECF No. 28-1.

II. LEGAL STANDARD FOR A MOTION TO COMPEL ARBITRATION

The Federal Arbitration Act (“FAA”), 9 U.S.C. § 1 et seq., aims to “reverse the

longstanding judicial hostility to arbitration agreements” and to “place arbitration agreements

upon the same footing as other contracts.” Gilmer v. Interstate/Johnson Lane Corp., 500 U.S.

20, 24 (1991) (citing Dean Witter Reynolds Inc. v. Byrd, 470 U.S. 213, 219–20 & n.6 (1985)).

The Act reflects “both a liberal federal policy favoring arbitration and the fundamental principle

that arbitration is a matter of contract,” AT&T Mobility LLC v. Concepcion, 131 S. Ct. 1740,

1745 (2011) (internal quotation marks and citation omitted), and “strongly favors the enforcement

of agreements to arbitrate as a means of securing prompt, economical and adequate solution of

controversies,” Rodriguez de Quijas v. Shearson/Am. Express, Inc., 490 U.S. 477, 479–80 (1989)

(internal quotation marks omitted); see also Southland Corp. v. Keating, 465 U.S. 1, 10 (1984)

(noting that the FAA “declare[s] a national policy favoring arbitration”). Accordingly, “district

courts shall direct the parties to proceed to arbitration on issues as to which an arbitration

agreement has been signed,” Dean Witter Reynolds, 470 U.S. at 218 (emphasis in original) (citing

9 U.S.C. §§ 3–4), and “any doubts concerning the scope of arbitrable issues should be resolved in

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favor of arbitration,” Moses H. Cone Mem’l Hosp. v. Mercury Constr. Corp., 460 U.S. 1, 24–25

(1983); see also Pearce v. E.F. Hutton Grp., 828 F.2d 826, 829 (D.C. Cir. 1987).

Section 2 of the FAA provides that written agreements to arbitrate disputes arising out of

transactions involving commerce “shall be valid, irrevocable, and enforceable, save upon such

grounds as exist at law or in equity for the revocation of any contract.” 9 U.S.C. § 2. Although

the FAA is silent regarding the evidentiary standard that a party attempting to avoid compelled

arbitration must meet, the D.C. Circuit has instructed that the validity of an unambiguous

arbitration agreement is a question of law for the court that may be resolved by summary

disposition under the summary judgment standard of Federal Rule of Civil Procedure 56(c).

Aliron Int’l, Inc. v. Cherokee Nation Indus., Inc., 531 F.3d 863, 865 (D.C. Cir. 2008). The

normal evidentiary standards under this rule apply such that the “party seeking to stay the case in

favor of arbitration bears an initial burden of demonstrating that an agreement to arbitrate was

made. This burden does not require the moving party to show initially that the agreement would

be enforceable, merely that one existed.” Hines v. Overstock.com, Inc., 380 F. App’x 22, 24 (2d

Cir. 2010) (emphasis in original; citations omitted) (citing Almacenes Fernandez, S.A. v. Golodetz,

148 F.2d 625, 628 (2d Cir. 1945)); Aliron Int’l, 531 F.3d at 865 (treating a motion to compel

arbitration as a request for “summary disposition of the issue of whether or not there had been a

meeting of the minds on the agreement to arbitrate” (internal quotation marks omitted)).

“[S]ummary judgment is appropriate only if ‘there is no genuine issue as to any material fact and

the moving party is entitled to a judgment as a matter of law.’” Aliron Int’l, 531 F.3d at 865

(alteration omitted) (quoting Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 247 (1986)).

Under this standard, “the party resisting arbitration bears the burden of proving that the

claims at issue are unsuitable for arbitration.” Green Tree Fin. Corp.-Ala. v. Randolph, 531 U.S.

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79, 91 (2000); see also Gilmer, 500 U.S. at 26. Accordingly, “[t]he party opposing arbitration

must identify a triable issue of fact concerning the existence of the agreement in order to obtain a

trial on the merits of the contract.” Tinder v. Pinkerton Sec., 305 F.3d 728, 735 (7th Cir. 2002).

As with summary judgment proceedings, “[t]he evidence of the non-movant is to be believed,

and all justifiable inferences are to be drawn in his favor.” Anderson, 477 U.S. at 255; see also

Dillard v. Merrill Lynch, Pierce, Fenner & Smith, Inc., 961 F.2d 1148, 1154 (5th Cir. 1992)

(noting that the party resisting arbitration “must make at least some showing that under prevailing

law, he would be relieved of his contractual obligation to arbitrate if his allegations proved to be

true”); Par-Knit Mills, Inc. v. Stockbridge Fabrics Co., 636 F.2d 51, 54 (3d Cir. 1980) (“The

district court, when considering a motion to compel arbitration . . . , should give to the opposing

party the benefit of all reasonable doubts and inferences that may arise.”). Nonetheless, “a party

cannot avoid compelled arbitration by generally denying the facts upon which the right to

arbitration rests; the party must identify specific evidence in the record demonstrating a material

factual dispute for trial.” Tinder, 305 F.3d at 735.

In resolving a motion to compel arbitration, the focus is on the arbitrability of the dispute

rather than the dispute itself, Aliron Int’l, 531 F.3d at 865, and accordingly, “a court may not

weigh the merits of a grievance when determining whether to compel arbitration,” Trans World

Airlines, Inc. v. Air Line Pilots Ass’n, 172 F.3d 921, 1998 WL 720712, at *1 (D.C. Cir. 1998)

(Table); see also United Steelworkers of Am. v. Am. Mfg. Co., 363 U.S. 564, 568 (1960)

(concluding that when parties have agreed to arbitrate, courts “have no business weighing the

merits of the grievance”). The inquiry is instead limited to whether the parties have agreed to

arbitrate the matters at issue. See Aliron Int’l, 531 F.3d at 865.

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III. DISCUSSION

The defendants seek to compel arbitration of the plaintiff’s claims based on the

Arbitration Agreement entered into between the plaintiff and defendant BBI. See BBI Mem. at

7–9; ELC Mem. at 3–9. The plaintiff counters that the Arbitration Agreement is unenforceable

due to the inclusion of a class arbitration waiver, under which clause the plaintiff agreed that

“any dispute or claim I may bring shall be brought solely in my individual capacity, and not as a

plaintiff or class member in any purported class action, representative proceeding, mass action or

consolidated action.” Agreement ¶ 5; see also Pl.’s Opp’n BBI Mot. Compel (“Pl.’s BBI Opp’n”)

at 5–17, ECF No. 27. The validity of the class arbitration waiver poses, however, a gateway

question of arbitrability, which the parties agreed would be determined by an arbitrator rather

than by the Court. The plaintiff therefore must arbitrate her claims against BBI. Moreover,

because the plaintiff’s claims against ELC and Aveda are inextricably intertwined with her

claims against BBI, the plaintiff must also arbitrate her claims against these defendants and is

equitably estopped from refusing to arbitrate her claims. These issues are addressed in turn.

A. The Plaintiff Must Arbitrate Her Claims against BBI

“[A]rbitration is a matter of contract.” Rent-A-Center, W., Inc. v. Jackson, 561 U.S. 63,

69 (2010). Thus, the Supreme Court has directed that “the first task of a court asked to compel

arbitration of a dispute is to determine whether the parties agreed to arbitrate that dispute.”

Mitsubishi Motors Corp. v. Soler Chrysler-Plymouth, Inc., 473 U.S. 614, 626 (1985); see also

Granite Rock Co. v. Int’l Bhd. of Teamsters, 561 U.S. 287, 297 (2010) (“[A] court may order

arbitration of a particular dispute only where the court is satisfied that the parties agreed to

arbitrate that dispute.” (emphasis omitted)). In making that determination, the court must apply

the “federal substantive law of arbitrability, applicable to any arbitration agreement within the

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coverage of the [FAA].” Mitsubishi Motors, 473 U.S. at 626 (quoting Moses H. Cone Mem’l

Hosp., 460 U.S. at 24).

When, as here, “ordinary contracts are at issue, it is up to the parties to determine whether

a particular matter is primarily for arbitrators or for courts to decide.” BG Grp. PLC v. Republic

of Arg., 134 S. Ct. 1198, 1206 (2014) (citing United Steelworkers of Am. v. Warrior & Gulf Nav.

Co., 363 U.S. 574, 582 (1960) (“[A]rbitration is a matter of contract and a party cannot be

required to submit to arbitration any dispute which he has not agreed so to submit.”)). “When

deciding whether the parties agreed to arbitrate a certain matter, courts generally should apply

ordinary state-law principles that govern the formation of contracts.” Aliron Int’l, 531 F.3d at

865 (alterations omitted) (quoting First Options of Chi., Inc. v. Kaplan, 514 U.S. 938, 944 (1995));

see also Arthur Andersen LLP v. Carlisle, 556 U.S. 624, 630–31 (2009). This dispute is governed

by the law of the District of Columbia, see Agreement ¶ 8, under which “[a]rbitration is predicated

upon the consent of the parties to a dispute, and the determination of whether the parties have

consented to arbitrate is a matter to be determined by the courts on the basis of the contracts

between the parties.” Bailey v. Fed. Nat’l Mortg. Ass’n, 209 F.3d 740, 746 (D.C. Cir. 2000)

(alteration in original) (quoting Ballard & Assocs., Inc. v. Mangum, 368 A.2d 548, 551 (D.C.

1977)). The parties do not dispute that the law of the District of Columbia governs this dispute.

See BBI Mem. at 9; see generally Pl.’s BBI Opp’n.

In this case, the plaintiff does not dispute that she and BBI agreed to arbitration. See Pl.’s

BBI Opp’n at 5–17. Rather, the plaintiff asserts that the Agreement’s class arbitration waiver is

unlawful under the National Labor Relations Act (“NLRA”), 29 U.S.C. § 151 et seq., and the

Norris–La Guardia Act (“NLA”), 29 U.S.C. § 101 et seq. See Pl.’s BBI Opp’n at 5–14. 3 This

3
The validity of such class arbitration waivers is currently pending before the D.C. Circuit, see Price-Simms,
Inc. v. NLRB, No. 15-1457 (D.C. Cir. filed Dec. 14, 2015), but that case has been held in abeyance pending the

11
issue is a question of arbitrability—one that the parties, by incorporating the rules of the AAA,

clearly and unmistakably agreed to arbitrate. Thus, BBI’s motion to compel arbitration is granted.

1. The Plaintiff and BBI Clearly and Unmistakably Agreed to Arbitrate
Gateway Questions of Arbitrability

Generally, “courts presume that the parties intend courts, not arbitrators,” to resolve

“disputes about ‘arbitrability,’” including “questions such as ‘whether the parties are bound by a

given arbitration clause,’ or ‘whether an arbitration clause in a concededly binding contract

applies to a particular type of controversy.’” BG Grp., 134 S. Ct. at 1206 (quoting Howsam v.

Dean Witter Reynolds, Inc., 537 U.S. 79, 84 (2002)). The Supreme Court has recognized,

however, that “parties can agree to arbitrate ‘gateway’ questions of ‘arbitrability,’ such as

whether the parties have agreed to arbitrate or whether their agreement covers a particular

controversy.” Rent-A-Center, 561 U.S. at 68–69. This “agreement to arbitrate a gateway issue is

simply an additional, antecedent agreement the party seeking arbitration asks the federal court to

enforce, and the FAA operates on this additional arbitration agreement just as it does on any

other.” Id. at 70.

In deciding “whether a party has agreed that arbitrators should decide arbitrability,”

courts “should not assume that the parties agreed to arbitrate arbitrability unless there is clear and

unmistakable evidence that they did so.” First Options, 514 U.S. at 944 (internal quotation

marks and alterations omitted); see also AT&T Techs., Inc. v. Commc’ns Workers of Am., 475

U.S. 643, 649 (1986) (“Unless the parties clearly and unmistakably provide otherwise, the

Supreme Court’s resolution of the issue in Murphy Oil USA, Inc. v. NLRB, 808 F.3d 1013 (5th Cir. 2015), cert.
granted, 137 S. Ct. 809 (2017) (addressing the question “[w]hether arbitration agreements with individual
employees that bar them from pursuing work-related claims on a collective or class basis in any forum are
prohibited as an unfair labor practice under 29 U.S.C. § 158(a)(1), because they limit the employees’ right under the
National Labor Relations Act to engage in ‘concerted activities’ in pursuit of their ‘mutual aid or protection,’ 29
U.S.C. § 157, and are therefore unenforceable under the saving clause of the Federal Arbitration Act, 9 U.S.C. § 2”).
The instant dispute need not be stayed for the reasons discussed infra, Part III.A.1–2.

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question of whether the parties agreed to arbitrate is to be decided by the court, not the

arbitrator.”); Skrynnikov v. Fed. Nat’l Mortg. Ass’n, 943 F. Supp. 2d 172, 176 (D.D.C. 2013)

(“[T]he question whether the parties have submitted a particular dispute to arbitration, i.e., the

‘question of arbitrability’ is ‘an issue for judicial determination unless the parties clearly and

unmistakably provide otherwise.’” (emphasis in original; alterations omitted) (quoting AT&T

Techs., 475 U.S. at 649)).

Here, the Arbitration Agreement provides that the plaintiff must arbitrate “[a]ny dispute

. . . against Aveda Institute (the ‘Institute’), or any of its parents, subsidiaries, officers, directors,

or employees, without limitation, . . . no matter how characterized, pleaded or styled.” Agreement

¶ 1. This “broad, all-encompassing language” is “clear evidence that the parties agreed to arbitrate

all issues” arising between them, including the question of arbitrability. W & T Travel Servs.,

LLC v. Priority One Servs., Inc., 69 F. Supp. 3d 158, 167 (D.D.C. 2014) (concluding that a

provision requiring the arbitration of “all claims, disputes and matters in question arising out of,

or relating to, this Subcontract” provided clear and convincing evidence of an intent to arbitrate

(internal quotation marks omitted)); see also Contec Corp. v. Remote Sol., Co., 398 F.3d 205,

211 (2d Cir. 2005) (finding that party to the contract “cannot now disown its agreed-to obligation

to arbitrate all disputes, including the question of arbitrability”); Avue Techs. Corp. v. DCI Grp.,

L.L.C., No. 06-cv-327, 2006 WL 1147662, at *7 (D.D.C. Apr. 28, 2006) (same).

The plaintiff and BBI also must arbitrate gateway questions for a second, independent

reason: the Arbitration Agreement incorporates the rules of the American Arbitration

Association (“AAA”), including Rule 14, which states that the arbitrator “shall have the power to

rule on his or her own jurisdiction, including any objections with respect to the existence, scope,

or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim.”

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Consumer Arbitration Rules at R-14(a), AMERICAN ARBITRATION ASSOCIATION (Sept. 1, 2014),

https://www.adr.org/sites/default/files/Consumer%20Rules.pdf (visited Apr. 24, 2018);

Agreement ¶ 1. While the D.C. Circuit has not addressed this issue, this Court repeatedly has

held that adopting the AAA rules makes the issue of arbitrability one for the arbitrator, not the

court, to decide. See, e.g., Haire v. Smith, Currie & Hancock LLP, 925 F. Supp. 2d 126, 133

(D.D.C. 2013) (finding that “[i]n light of this caselaw . . . there is clear and unmistakable

evidence that the parties intended for an arbitrator to decide questions of arbitrability, including

challenges to the continued validity and existence of the arbitration provision” when the parties

incorporated the AAA rules into their arbitration agreement); Grynberg v. BP P.L.C., 585 F.

Supp. 2d 50, 54–55 (D.D.C. 2008) (finding that “[a]mple case law supports” the position that

“incorporation of the AAA Rules by reference constitutes ‘clear and unmistakable evidence’ that

the parties intended to submit the arbitrability determination to the arbitrator”).

Moreover, every circuit court to address this question has reached the same conclusion.

See, e.g., Brennan v. Opus Bank, 796 F.3d 1125, 1130 (9th Cir. 2015) (holding that

“incorporation of the AAA rules constitutes clear and unmistakable evidence that contracting

parties agreed to arbitrate arbitrability”); Fallo v. High-Tech Inst., 559 F.3d 874, 878 (8th Cir.

2009) (concluding “that the arbitration provision’s incorporation of the AAA Rules . . .

constitutes a clear and unmistakable expression of the parties’ intent to leave the question of

arbitrability to an arbitrator”); Awuah v. Coverall N. Am., Inc., 554 F.3d 7, 11 (1st Cir. 2009)

(stating that incorporation of the AAA rules “is about as ‘clear and unmistakable’ as language

can get”); Terminix Int’l Co., LP v. Palmer Ranch Ltd. P’ship, 432 F.3d 1327, 1332 (11th Cir.

2005) (“By incorporating the AAA Rules . . . into their agreement, the parties clearly and

unmistakably agreed that the arbitrator should decide whether the arbitration clause is valid.”);

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Contec, 398 F.3d at 211 (“We therefore conclude that as a signatory to a contract containing an

arbitration clause and incorporating by reference the AAA Rules, [the defendant] cannot now

disown its agreed-to obligation to arbitrate all disputes, including the question of arbitrability.”

(emphasis in original)).

Still other circuits have held the same regarding incorporation of the JAMS rules, which

are “substantively identical” to the AAA rules. 4 Simply Wireless, Inc. v. T-Mobile US, Inc., 877

F.3d 522, 527 (4th Cir. 2017); see also, e.g., id. at 528 (holding that, “in the context of a

commercial contract between sophisticated parties, the explicit incorporation of JAMS Rules

serves as ‘clear and unmistakable’ evidence of the parties’ intent to arbitrate arbitrability”);

Belnap v. Iasis Healthcare, 844 F.3d 1272, 1284 (10th Cir. 2017) (“[W]e conclude that by

incorporating the JAMS Rules into the Agreement, [the parties] clearly and unmistakably agreed

to submit arbitrability issues to an arbitrator.”); Cooper v. WestEnd Capital Mgmt., L.L.C., 832

F.3d 534, 546 (5th Cir. 2016) (“The express adoption of [the JAMS] rules presents clear and

unmistakable evidence that the parties agreed to arbitrate arbitrability.” (internal quotation marks

and alteration omitted)).

In sum, the Arbitration Agreement shows that the parties clearly and unmistakably agreed

to arbitrate any dispute arising between them, including disputes over arbitrability. 5

4
JAMS was formerly known as Judicial Arbitration and Mediation Services, Inc., but is now known simply
as “JAMS.”
5
Although the plaintiff challenges the validity of the class arbitration waiver, she does not specifically
challenge the validity of the provision delegating the resolution of all disputes to an arbitrator. “It is only when a
party challenges the delegation provision itself,” however, “that the district court intervenes.” Mercadante v. XE
Servs., LLC, 78 F. Supp. 3d 131, 137 (D.D.C. 2015) (internal quotation marks omitted). Thus, the Court must treat
the delegation provision “as valid under § 2 [of the FAA], and must enforce it under §§ 3 and 4, leaving any
challenge to the validity of the Agreement as a whole for the arbitrator.” Rent-A-Center, 561 U.S. at 72.

15
 2. The Availability of Class Arbitration Is a Gateway Question

The plaintiff contends that the agreement is invalid due to its inclusion of a clause that

makes class adjudication unavailable to the plaintiff. 6 The availability of class arbitration is,

however, a gateway question of arbitrability. Given the clear and unmistakable evidence that the

parties intended to arbitrate such gateway questions, the enforceability of this provision and the

agreement as a whole must be decided by the arbitrator rather than by the Court.

Notably, even assuming that the plaintiff is correct that the class waiver is invalid, the

otherwise-valid Arbitration Agreement contains a severability clause, providing that “[i]f any

paragraph, sub-paragraph, provision, or clause herein is held invalid, said paragraph, sub-

paragraph, provision, or clause shall not affect any other paragraph, sub-paragraph, provision, or

clause that can have effect without the invalidated paragraph, sub-paragraph, provision, or

clause, and thus is severable one from the other.” Agreement ¶ 10; see also Booker v. Robert

Half Int’l, Inc., 413 F.3d 77, 85 (D.C. Cir. 2005) (concluding that severing an unenforceable

contract provision was appropriate when the agreement at issue contained a severability clause

and the plaintiff challenged “only one discrete illegal provision in the agreement”). The plaintiff

does not challenge any provision of the Arbitration Agreement other than the class arbitration

waiver, and accordingly, the Arbitration Agreement requires arbitration of the plaintiff’s

individual claims, whether or not the class arbitration waiver is enforceable.

Nevertheless, neither the Supreme Court nor the D.C. Circuit has addressed whether the

availability of class arbitration is a question of arbitrability. See Oxford Health Plans LLC v.

Sutter, 569 U.S. 564, 569 n.2 (2013) (“[T]his Court has not yet decided whether the availability

6
The majority of circuits to address this question have concluded that arbitration agreements containing
class waivers are enforceable. See, e.g., Cellular Sales of Mo., LLC v. NLRB, 824 F.3d 772, 776 (8th Cir. 2016);
D.R. Horton, Inc. v. NLRB, 737 F.3d 344, 362 (5th Cir. 2013); Richards v. Ernst & Young, LLP, 734 F.3d 871, 873–
74 (9th Cir. 2013); Sutherland v. Ernst & Young LLP, 726 F.3d 290, 297 & n.8 (2d Cir. 2013).

16
of class arbitration is a question of arbitrability.” (citing Stolt-Nielsen S.A. v. AnimalFeeds Int’l

Corp., 559 U.S. 662, 680 (2010))). All circuits that have weighed in, however, hold that “the

question whether an arbitration agreement permits classwide arbitration is a gateway matter,

which is reserved for judicial determination unless the parties clearly and unmistakably provide

otherwise.” Reed Elsevier, Inc. ex rel. LexisNexis Div. v. Crockett, 734 F.3d 594, 599 (6th Cir.

2013) (internal quotation marks omitted); see also Catamaran Corp. v. Towncrest Pharmacy,

864 F.3d 966, 972 (8th Cir. 2017) (concluding that the availability of class arbitration is a

“substantive question of arbitrability” to be determined by the courts, unless the parties “clearly

and unmistakably delegate the question to an arbitrator”); Dell Webb Cmtys., Inc. v. Carlson, 817

F.3d 867, 873 (4th Cir. 2016) (holding that “whether an arbitration clause permits class

arbitration is a gateway question of arbitrability”); Opalinski v. Robert Half Int’l Inc., 761 F.3d

326, 329 (3d Cir. 2014) (“[T]he availability of classwide arbitration is a substantive ‘question of

arbitrability’ to be decided by a court absent clear agreement otherwise.”).

This body of case law is persuasive. The availability of class arbitration bears directly on

the questions of “whose claims the arbitrator may resolve” and “whether a concededly binding

arbitration clause applies to a certain type of controversy.” Opalinski, 761 F.3d at 332–33

(internal quotation marks omitted). See also Catamaran, 864 F.3d at 972 (concluding that

whether the agreement permitted class arbitration was a “question[ ] concerning whether the

parties have submitted a particular dispute to arbitration” (internal quotation marks omitted)).

Unlike a subsidiary question, which “grow[s] out of the dispute and bear[s] on its final

disposition,” John Wiley & Sons, Inc. v. Livingston, 376 U.S. 543, 557 (1964), the availability of

class arbitration is “fundamental to the manner in which the parties will resolve their dispute,”

Reed Elsevier, 734 F.3d at 598. The plaintiff’s ability to bring class claims impacts whether the

17
Arbitration Agreement covers the parties’ dispute and which claims the arbitrator is empowered

to resolve. Accordingly, this question is “reserved for judicial determination unless the parties

clearly and unmistakably provide otherwise.” Reed Elsevier, 734 F.3d at 599 (internal quotation

marks omitted).

Although the leading decisions discussed above addressing this question each concluded

that the availability of class arbitration was a gateway question to be decided by the court, the

agreements at issue in those cases did not expressly mention class arbitration. See Opalinski,

761 F.3d at 329 (“Neither agreement mentions classwide arbitration.”); Dell Webb Cmtys., 817

F.3d at 877 (noting that “the sales agreement says nothing at all” about “whether [it] authorizes

class arbitration”); Reed Elsevier, 734 F.3d at 595 (“[T]he arbitration clause says nothing about

classwide arbitration.”); Catamaran, 864 F.3d at 969 (“Neither agreement uses the word ‘class’

or refers to class arbitration.”). Clear and unmistakable evidence of an intent to arbitrate

gateway questions was therefore lacking in each case. Unlike the agreements in those cases, the

Arbitration Agreement at issue here both expressly adopts the AAA rules and expressly states

that “any dispute[s] or claim[s]” must be “brought solely in [an] individual capacity, and not as a

plaintiff or class member in any purported class action, representative proceeding, mass action or

consolidated action.” Agreement ¶ 5. Thus, given the clear and unmistakable evidence of the

parties’ intent to arbitrate gateway questions, the availability of class arbitration is a question for

the arbitrator, not the Court, to decide.

3. Whether the Plaintiff Is an “Employee” Is a Gateway Question

The plaintiff’s primary argument is that the class arbitration waiver is unenforceable

because it is unlawful under the NLRA and the NLA. To be entitled to the protections of the

NLRA and the NLA, the plaintiff must have been an employee. See, e.g., 29 U.S.C. § 157

18
(“Employees shall have the right to self-organization . . . and to engage in other concerted activities

for the purpose of collective bargaining or other mutual aid or protection.” (emphasis added)). 7

Much like the availability of class arbitration, whether the plaintiff is an “employee” of

BBI is a gateway question of arbitrability that must be determined by an arbitrator, not the

Court. 8 As discussed, the parties have shown clear and unmistakable intent to arbitrate all

questions of arbitrability. Under the AAA rules, this delegation includes “any objections with

respect to the existence, scope, or validity of the arbitration agreement or to the arbitrability of

any claim or counterclaim.” Consumer Arbitration Rules at R-14(a), supra. Whether the

plaintiff was or was not an employee of BBI affects the scope of the Arbitration Agreement.

See, e.g., Muriithi v. Shuttle Exp., Inc., 712 F.3d 173, 179 (4th Cir. 2013) (concluding that the

question whether the plaintiff was an “independent contractor,” a “franchisee,” or an “employee”

7
Even if the merits were at issue in this motion, the plaintiff would face an uphill battle to establish her
status as an employee. “Whether a particular individual is an employee depends upon the facts” of the case at hand.
Physicians Nat’l House Staff Ass’n v. Fanning, 642 F.2d 492, 496 (D.C. Cir. 1980) (en banc). The National Labor
Relations Board itself has explained that vocational-school students are not employees. Towne Chevrolet, 230
NLRB 479, 480 (1977). Similarly, numerous courts addressing the same question under the Fair Labor Standards
Act (“FLSA”), 29 U.S.C. § 201 et seq., which uses the same definition of “employees” as the NLRA, have concluded
that cosmetology students are not “employees” for the purposes of the FLSA. See, e.g., Benjamin v. B & H Educ.,
Inc., 877 F.3d 1139, 1148 (9th Cir. 2017); Gerard v. Mitchell Sys., No. 14-cv-4999, 2016 WL 4479987, at *7 (C.D.
Cal. Aug. 22, 2016) (concluding that plaintiffs at a cosmetology school “were the primary beneficiaries of the
classroom clinic time” and that “[e]ven if Defendants sometimes incidentally benefitted, Plaintiffs benefitted by
completing the required hours for licensing” and “receiving the practical training required”); Hollins v. Regency Corp.,
144 F. Supp. 3d 990, 1007 (N.D. Ill. 2015), aff’d, 867 F.3d 830 (7th Cir. 2017); Jochim v. Jean Madeline Educ. Ctr. of
Cosmetology, Inc., 98 F. Supp. 3d 750, 758 (E.D. Pa. 2015) (concluding that the plaintiff was not an employee but
rather “a student who participated in a realistic clinic mimicking an actual salon as part of her education”); Ortega v.
Denver Inst. LLC, No. 14-cv-1351, 2015 WL 4576976, at *17 (D. Colo. July 30, 2015) (cosmetology students were
not employees under the FLSA); Atkins v. Capri Training Ctr., Inc., No. 13-cv-6820, 2014 WL 4930906, at *10
(D.N.J. Oct. 1, 2014) (plaintiff was not an employee because she “did not depend on [the salon] for either her
livelihood or continued employment particularly since Plaintiff was not paid for her work at the [salon]”).
8
BBI contends that the plaintiff “failed to provide any facts and made no attempt to conclusively establish her
implied argument that she is an ‘employee’ under the NLRA.” BBI Reply Supp. Mot. Compel (“BBI Reply”) at 5,
ECF No. 29. This claim is belied by the plaintiff’s amended complaint, in which she argues that “[a]lthough
considered by Defendants for purposes of labor laws as ‘trainees,’ the students are actually employees who are
economically integrated into Defendants’ profitable hair salons, and controlled by Defendants’ common policies and
practices.” Am. Compl. ¶ 21; see also Pl.’s BBI Opp’n at 3 (“While Defendant may consider Ms. Sakyi and other
Aveda Institute enrollees to be ‘trainees’ for purposes of labor laws, they actually serve as employees who are
economically integrated into Defendant’s profitable business, and are controlled by Defendants’ common policies
and practices.”).

19
fell within the scope of the arbitration clause). If she was not an employee, then she would not

be covered by the NLRA and the NLA and those statutes would have no impact on the

enforceability of the Arbitration Agreement. If, on the other hand, she was an employee, then

the NLRA and the NLA would apply and the question whether those statutes invalidate a class

arbitration waiver would be central to resolving the case. The plaintiff’s employment status thus

must be resolved before addressing the merits of her claim and is therefore a threshold question

of arbitration that the parties clearly and unmistakably agreed to arbitrate.

B. The Plaintiff Must Arbitrate Her Claims against ELC and Aveda

Although ELC and Aveda Corporation are not signatories to the Arbitration Agreement,

“‘traditional principles’ of state law allow a contract to be enforced by or against nonparties to

the contract through,” inter alia, “‘assumption, piercing the corporate veil, alter ego,

incorporation by reference, third-party beneficiary theories, waiver and estoppel.’” Arthur

Andersen, 556 U.S. at 631 (quoting 21 R. Lord, WILLISTON ON CONTRACTS § 57:19 at 183 (4th

ed. 2001)); see also Oehme, van Sweden & Assocs., Inc. v. Maypaul Trading & Servs. Ltd., 902

F. Supp. 2d 87, 97 (D.D.C. 2012) (“A nonsignatory to an arbitration agreement may be bound by

that agreement under traditional principles of contract and agency law.” (citing Arthur Andersen,

556 U.S. at 631)).

ELC and Aveda argue that they may enforce the Arbitration Agreement because they are

third-party beneficiaries to the Agreement and because the claims against them are so

intertwined with the claims against BBI that the plaintiff is equitably estopped from rejecting

arbitration. See ELC Mem. at 5–8. The plaintiff contests these points and also argues that ELC

and Aveda have conceded that jurisdiction is appropriate in district court. See Pl.’s Opp’n Defs.’

Mot. Compel (“Pl.’s ELC Opp’n”) at 2–8, ECF No. 30. For the reasons described below, the

plaintiff’s claims against ELC and Aveda also must be arbitrated.

20
 1. ELC and Aveda Have Not Waived or Forfeited Their Rights to Compel
Arbitration

A defendant seeking to invoke the right to arbitration must do so “on the record at the first

available opportunity, typically in filing his first responsive pleading or motion to dismiss.”

Zuckerman Spaeder, LLP v. Auffenberg, 646 F.3d 919, 922 (D.C. Cir. 2011). Similarly, “a party

who has actively participated in litigation or otherwise acted in a manner inconsistent with an

intent to arbitrate” has waived the right to arbitrate. Id.; see also Nat’l Found. for Cancer Research

v. A.G. Edwards & Sons, Inc., 821 F.2d 772, 774 (D.C. Cir. 1987) (noting that a defendant may

waive a right to arbitrate by “act[ing] inconsistently with the arbitration right”); Cho v. Mallon &

McCool, LLC, 263 F. Supp. 3d 226, 230 (D.D.C. 2017) (finding waiver of right to arbitrate when

the party seeking arbitration “vigorous[ly] and intentional[ly]” litigated its claims).

Nevertheless, “[a] defendant who delays seeking a stay pending arbitration until after his

first available opportunity might still prevail on a later stay motion provided his delay did not

prejudice his opponent or the court.” Zuckerman Spaeder, 646 F.3d at 923 (concluding right to

arbitrate had been forfeited when the defendant sought to compel arbitration eight months after

filing his answer, a delay that “imposed substantial costs upon [the plaintiff] and the district

court”); Kelleher v. Dream Catcher, L.L.C., 263 F. Supp. 3d 253, 254 (D.D.C. 2017) (finding

that the defendant had forfeited its right to move for arbitration after waiting nearly six months to

move for arbitration); Cho, 263 F. Supp. 3d at 230 (finding that the plaintiff had forfeited his

right to invoke arbitration by waiting thirteen months into the litigation before requesting

arbitration, “impos[ing] substantial costs on Defendants and on th[e] Court”).

The plaintiff argues that, because ELC and Aveda did not object to venue, diversity

jurisdiction, or personal jurisdiction in their answers to the plaintiff’s complaint, see Def. ELC

Answer Compl. at 4, ECF No. 6; Def. Aveda Corp. Answer Am. Compl. (“Aveda Answer”) at 4,

21
ECF No. 18, “Defendants have already conceded that this Court is the appropriate forum for

adjudicating this dispute, and cannot retreat from this position now.” Pl.’s ELC Opp’n at 8. The

plaintiff is wrong. ELC and Aveda moved to compel arbitration on February 27, 2018,

approximately three months after ELC answered the amended complaint and approximately one

month after Aveda answered the amended complaint. See generally Def. ELC Answer Am.

Compl., ECF No. 11; Aveda Answer. These slight delays did not prejudice either the plaintiff or

the Court, and indeed, the plaintiff does not argue otherwise. See Pl.’s ELC Opp’n at 8.

Moreover, as nonsignatories to the Arbitration Agreement, ELC and Aveda did not learn

about the Arbitration Agreement until after BBI had filed its motion to compel, alerting the Court

and the nonsignatory defendants to the existence of the Arbitration Agreement. Defs. ELC &

Aveda Corp. Reply Supp. Mot. Compel (“ELC Reply”) at 8, ECF No. 31. ELC and Aveda

promptly moved to compel arbitration upon learning of the Arbitration Agreement, filing their

motion only two weeks after BBI filed its motion. Thus, ELC and Aveda have neither waived

nor forfeited their right to compel arbitration, nor have they acted inconsistently with an intent to

arbitrate the claims against them.

2. ELC and Aveda Are Not Third-Party Beneficiaries to the Arbitration
Agreement

Under District of Columbia law, “a third party may sue to enforce contract provisions if

the contracting parties intended for the third party to benefit directly from the contract.” Kelleher

v. Dream Catcher, L.L.C. (“Kelleher II”), 278 F. Supp. 3d 221, 224 (D.D.C. 2017) (citing Hossain

v. JMU Props., LLC, 147 A.3d 816, 820 (D.C. 2016)). This intent may be either express or

implied. See Oehme, van Sweden & Assocs., 902 F. Supp. 2d at 100 (permitting a third party to

enforce a contract if “‘the contracting parties had an express or implied intention to benefit

directly’ the party urged to be a third-party beneficiary” (quoting Fort Lincoln Civic Ass’n v. Fort

22
Lincoln New Town Corp., 944 A.2d 1055, 1064 (D.C. 2008))). While “[t]he absence of the third

party’s name from the contract is not fatal,” Monument Realty LLC v. Wash. Metro. Area Transit

Auth., 535 F. Supp. 2d 60, 70 (D.D.C. 2008), the record must provide evidence that the party’s

identity was “ascertainable from either the terms of the contract or the circumstances surrounding

its creation,” Kelleher II, 278 F. Supp. 3d at 224; see also Hossain, 147 A.3d at 820. Courts will

read the contract “as a whole to determine whether ‘the third party’s benefit . . . is intended or

incidental,’” Hossain, 147 A.3d at 820 (alteration in original) (quoting W. Union Tel. Co. v.

Massman Constr. Co., 402 A.2d 1275, 1277 (D.C. 1979)), and will consider factors including

whether the nonparty “clearly stood to benefit” from the agreement at issue and whether the

nonparty’s “involvement [was] plainly ascertainable from the four corners of the contract,” id.;

see also Kelleher II, 278 F. Supp. 3d at 225.

In this case, ELC’s and Aveda’s interests in the Arbitration Agreement are not “plainly

ascertainable from the four corners of the contract.” Hossain, 147 A.3d at 820. The Arbitration

Agreement does not mention ELC. While the Agreement has a header on both pages reading

“AVEDA INSTITUTE,” accompanied by the Institute’s logo, the Agreement does not mention

Aveda Corporation, the Aveda entity that remains a party to this action. Indeed, the litigation

history in this case shows that Aveda Corporation was not “ascertainable from the contract and

the circumstances of the contract.” Id. (internal quotation marks omitted). The plaintiff initially

brought this suit against AII and ELC. See Compl. at 1. After this case was removed to federal

district court, AII moved to dismiss the claims against AII based on a lack of personal

jurisdiction, explaining that the plaintiff had sued the wrong defendant: AII is “a private

educational institution that owns and operates two cosmetology schools in the United States,

which do business as the Aveda Institute of New York and Aveda Institute of Minneapolis,” and

23
AII “does not manage, operate or have an ownership interest in any school in the District of

Columbia.” AII Mem. at 2. Rather, AII “has a licensing agreement with Aveda Corporation to

use Aveda Institute curriculum and the school name ‘Aveda Institute.’” Id. The plaintiff

understandably thought that AII was the correct defendant based on the corporate logo on her

Arbitration Agreement, and consequently she was not “clearly aware” that Aveda Corporation

and/or its parent company, ELC, “stood to benefit” from the Arbitration Agreement. Kelleher II,

278 F. Supp. 3d at 225.

Notably, this result may have been different if the record provided evidence regarding the

relationship between BBI and Aveda Corporation. If, like former defendant AII, BBI were a

wholly owned subsidiary of Aveda Corporation, see Def. ELC LCvR 7.1 Disclosure Stmt.

(“ELC Disclosure Stmt.”) at 1, ECF No. 8, then Aveda Corporation and its parent company ELC

would be third-party beneficiaries under the plain terms of the contract. See Agreement ¶ 1

(requiring arbitration of any claims against Aveda Institute “or any of its parents, subsidiaries,

officers, directors, or employees”). Similarly, if BBI were a licensee of Aveda Corporation’s

“Aveda Institute” name, then Aveda Corporation might be a third-party beneficiary of the

Arbitration Agreement. The record provides no indication of the relationship between BBI and

Aveda Corporation, however, and BBI’s corporate disclosure statement avers that it has no

“parent companies, subsidiaries, or affiliates” with “any outstanding securities in the hands of the

public.” Def. BBI LCvR 7.1 Disclosure Stmt. (“BBI Disclosure Stmt.”) at 1, ECF No. 26.

Without more information, the involvement of ELC and Aveda in this contract is not plainly

ascertainable from the four corners of the Agreement.

3. ELC and Aveda Can Compel Arbitration Based on Equitable Estoppel

ELC and Aveda may nonetheless enforce the Arbitration Agreement based on the

principle of equitable estoppel. “Under the doctrine of estoppel, a non-signatory can compel

24
arbitration with a signatory ‘when the non-signatory is seeking to resolve issues that are

intertwined with an agreement that the signatory has signed.’” Riley v. BMO Harris Bank, N.A.,

61 F. Supp. 3d 92, 98–99 (D.D.C. 2014) (quoting Fox v. Comput. World Servs. Corp., 920 F.

Supp. 2d 90, 103 (D.D.C. 2013)); see also Aggarao v. MOL Ship Mgmt. Co., 675 F.3d 355, 373

(4th Cir. 2012) (“[A] nonsignatory to an arbitration clause may, in certain situations, compel a

signatory to the clause to arbitrate the signatory’s claims against the nonsignatory despite the fact

that the signatory and nonsignatory lack an agreement to arbitrate.” (internal quotation marks

omitted)). “[T]he propriety of applying the equitable estoppel doctrine . . . is reinforced” when

the parties have a relationship that “‘either supports the conclusion that the signatory had

consented to extend its agreement to the non-signatory, or, otherwise put, made it inequitable for

the signatory to refuse to arbitrate on the ground that it had made no agreement with the non-

signatory.’” Riley, 61 F. Supp. 3d at 101 (alterations omitted) (quoting Sokol Holdings, Inc. v.

BMB Munai, Inc., 542 F.3d 354, 361 (2d Cir. 2008)); see also Grigson v. Creative Artists Agency

L.L.C., 210 F.3d 524, 528 (5th Cir. 2000) (“[E]quitable estoppel is warranted when the signatory

to the contract containing an arbitration clause raises allegations of substantially interdependent

and concerted misconduct by both the nonsignatory and one or more of the signatories to the

contract. Otherwise the arbitration proceedings between the two signatories would be rendered

meaningless and the federal policy in favor of arbitration effectively thwarted.” (emphasis

omitted) (quoting MS Dealer Serv. Corp. v. Franklin, 177 F.3d 942, 947 (11th Cir. 1999))).

Applying the doctrine of equitable estoppel often “requires a multifactor factual and legal

inquiry to determine whether the issues to be litigated by the non-signatory and signatory are

sufficiently intertwined with the issues subject to arbitration.” DMSC Inc. v. Convera Corp., 349

F.3d 679, 683–84 (D.C. Cir. 2003), abrogated on other grounds by Arthur Andersen, 556 U.S.

25
624 (2009). For example, when “there would be no claim against the non-signatory defendant

but for the contract, applying the doctrine of estoppel is appropriate.” Kelleher II, 278 F. Supp.

3d at 225 (citing Riley, 61 F. Supp. 3d at 99); see also Ragone v. Atl. Video at Manhattan Ctr., 595

F.3d 115, 126–27 (2d Cir. 2010) (“[A] non-signatory to an arbitration agreement may compel a

signatory to that agreement to arbitrate a dispute where a careful review of the relationship among

the parties, the contracts they signed, and the issues that had arisen among them discloses that the

issues the nonsignatory is seeking to resolve in arbitration are intertwined with the agreement

that the estopped party has signed.” (internal quotation marks and alteration omitted)).

In this case, the plaintiff’s claims against ELC and Aveda are derived from and

intertwined with her claims against BBI such that the doctrine of equitable estoppel applies.

Throughout the Amended Complaint, the plaintiff “asserts the exact same claims, based on the

same operative set of facts,” Kelleher II, 278 F. Supp. 3d at 225–26, against all three defendants,

discussing the “Defendants” generally without specifying which claims pertain to which defendant.

See, e.g., Am. Compl. ¶ 1 (“This work primarily benefitted Defendants, who charged the clients

for the work performed and charged the students tuition higher than peer institutions, but did not

pay students for the work they did, which was not in the nature of training.”); id. ¶ 3 (“Defendants

have violated provisions of the Washington D.C. Consumer Protection Procedures Act (‘CPPA’)

by marketing that its cosmetology school was superior to its peer institutions because of the

‘training’ it provided on guests, which, in reality, amounted to hundreds of hours of unsupervised,

free labor for Defendants.”); id. ¶ 30 (“Defendants uniformly failed to pay Plaintiff and other

class members a minimum wage and failed to pay all wages earned in a timely manner.”); id.

¶ 44 (“Plaintiff and Class Members performed unpaid work controlled and required by Defendants

and pursued necessarily and primarily for the benefit of Defendants and their business.”).

26
 On the face of the complaint, the plaintiff’s claims against BBI cannot be separated from

her claims against ELC and Aveda as she has brought “identical legal claims against all

Defendants.” ELC Reply at 1. Moreover, the plaintiff agreed to arbitrate “[a]ny dispute” she had

against BBI “or any of its parents, subsidiaries, officers, directors, or employees.” Agreement ¶ 1.

Thus, although the plaintiff claims that her “consumer protection and wage theft claims arise

from Washington D.C. statutes, rather than breach of a contract with the arbitration agreement,”

Pl.’s ELC Opp’n at 5, those claims still fall within the scope of the broadly worded Arbitration

Agreement. Given the lack of clarity about which of the plaintiff’s claims, if any, involve

signatory BBI alone, the issues that the plaintiff seeks to litigate against nonsignatories ELC and

Aveda are “sufficiently intertwined with the issues subject to arbitration” to invoke equitable

estoppel. DMSC, 349 F.3d at 683–84.

Indeed, requiring arbitration between the plaintiff and BBI, while allowing litigation

between the plaintiff, ELC, and Aveda, would deprive BBI of the benefit of the Arbitration

Agreement. As discussed, the plaintiff’s claims against ELC and Aveda are “plainly intertwined

with those against the signatory to the contract.” Kelleher II, 278 F. Supp. 3d at 226 (internal

quotation marks omitted). Thus, resolving the plaintiff’s claims against ELC and Aveda through

litigation would likely require the joinder of BBI in order to determine which claims apply to

ELC and Aveda rather than to BBI. Furthermore, because the arbitration proceedings between

the plaintiff and BBI would be confidential, see Agreement ¶ 8, witnesses would need to be

deposed twice—once in arbitration and once in litigation—imposing additional costs on the

parties and their witnesses. See ELC Reply at 9. Accordingly, because the plaintiff’s claims

against ELC and Aveda are so intertwined with the claims against BBI, ELC and Aveda may

enforce the Arbitration Agreement under the doctrine of equitable estoppel.

27
 Finally, after filing her briefs in response to the defendants’ motions, the plaintiff notified

the Court of a supplemental authority from the Seventh Circuit, A.D. v. Credit One Bank, N.A.,

885 F.3d 1054 (7th Cir. 2018). That case, however, is not binding on this Court and does not

support the plaintiff’s argument. In A.D., a minor brought a putative class action, by and through

her mother, under the Telephone Consumer Protection Act seeking compensation for telephone

calls placed by defendant Credit One Bank to her cell phone in an attempt to collect a debt she

did not owe. Id. at 1057. The minor’s mother had opened a credit card account with Credit One

and signed a standard cardholder agreement, which included an arbitration provision. Id. at

1058. The mother occasionally used the minor’s cell phone to access the account information,

causing Credit One’s caller-identification software to link the minor’s cell phone number with

the mother’s account. Id. When Credit One moved to compel arbitration, the minor argued that,

because she was not a signatory to agreement with the arbitration provision, she could not be

compelled to arbitrate her claims. Id. at 1058–59. The Seventh Circuit agreed, holding that the

minor “had no relationship, contractual or otherwise, with Credit One” and “derived no direct

benefit from the cardholder agreement.” Id. at 1064.

The plaintiff in this case contends that A.D. supports her position because, like the minor

in A.D., “Defendants Estee Lauder and Aveda Corporation are not signatories to the arbitration

agreement” and “a party cannot be compelled to arbitrate with a non-signatory unless there was

an intention to benefit the third party.” Pl.’s Notice Supp. Auth. (“Pl.’s Notice”) at 2, ECF No.

32. In A.D., however, the minor had no relationship with the defendant corporation and had not

signed the arbitration agreement that the defendant was attempting to enforce. In this case, the

plaintiff has signed the arbitration agreement and a nonsignatory is attempting to enforce the

agreement executed by the plaintiff. This case is instead, as the defendants argue, more like

28
Khan v. Parsons Glob. Servs., Ltd., 480 F. Supp. 2d 327 (D.D.C. 2007), rev’d on other grounds,

521 F.3d 421 (D.C. Cir. 2008), in which a plaintiff filed a lawsuit against his employer even

though the employment agreement he had entered into with the employer contained an

arbitration agreement. Id. at 340; see also Defs.’ Resp. Pl.’s Subm. Supp. Auth. at 2, ECF No.

33. The employer’s corporate affiliates, who were not signatories to the employment agreement,

also sought to enforce the arbitration clause. Khan, 480 F. Supp. 2d at 340. The Court concluded

that equitable estoppel applied, noting that “courts have been ‘willing to estop a signatory from

avoiding arbitration with a nonsignatory when the issues the nonsignatory is seeking to resolve in

arbitration are intertwined with the agreement that the estopped party has signed.’” Id. at 341

(quoting Thomson-CSF, S.A. v. Am. Arbitration Ass’n, 64 F.3d 773, 779 (2d Cir. 1995)).

Here, the plaintiff asserts a relationship with all three defendants, as evidenced by her

referral, throughout the complaint, to “the defendants” and the defendants’ conduct. If the

plaintiff truly had no relationship with ELC and Aveda, she would have had no need to bring suit

against those companies in addition to BBI. ELC and Aveda may therefore enforce the

Arbitration Agreement pursuant to the doctrine of equitable estoppel.

C. This Case Will Be Dismissed in Favor of Arbitration

There is presently a circuit split on the question whether, when a motion to compel

arbitration is granted, the case should be stayed pending the resolution of arbitration or rather

dismissed in favor of arbitration. 9 This case does not require consideration of that circuit split

9
The majority of circuits to address this question have held that dismissal is appropriate if all of the claims
raised in the action are subject to arbitration. See, e.g., Johnmohammadi v. Bloomingdale’s, Inc., 755 F.3d 1072,
1073–74 (9th Cir. 2014) (“We have held that, notwithstanding the language of § 3, a district court may either stay
the action or dismiss it outright when, as here, the court determines that all of the claims raised in the action are
subject to arbitration.”); Dialysis Access Ctr., LLC v. RMS Lifeline, Inc., 638 F.3d 367, 372 (1st Cir. 2011) (“Where
one side is entitled to arbitration of a claim brought in court, in this circuit a district court can, in its discretion,
choose to dismiss the law suit, if all claims asserted in the case are found arbitrable.” (internal quotation marks and
citations omitted)); Ozormoor v. T-Mobile USA, Inc., 354 F. App’x. 972, 975 (6th Cir. 2009) (“[Plaintiff] challenges
the dismissal of his suit, asserting that 9 U.S.C. § 3 requires district courts to stay suits pending arbitration rather

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because the parties expressly agreed, in the Arbitration Agreement, that neither party would “file

any lawsuit against the other in any Court” and that “any suit filed in violation of this provision

shall be promptly dismissed in favor of arbitration.” Agreement ¶ 3. Thus, the plaintiff’s claims

will be referred to arbitration and this case will be dismissed without prejudice. 10

IV. CONCLUSION

For the foregoing reasons, defendant BBI’s Motion to Dismiss and Compel Arbitration

and defendants ELC and Aveda Corporation’s Motion to Dismiss and Compel Arbitration, or in

the Alternative, to Stay, are granted. Accordingly, this matter is referred to arbitration and

dismissed without prejudice. An appropriate Order accompanies this Memorandum Opinion.

Date: April 25, 2018

__________________________
BERYL A. HOWELL
Chief Judge

than dismiss them. We have already rejected that argument.”); Choice Hotels Int’l, Inc. v. BSR Tropicana Resort,
Inc., 252 F.3d 707, 709–10 (4th Cir. 2001) (“Notwithstanding the terms of § 3, however, dismissal is a proper
remedy when all of the issues presented in a lawsuit are arbitrable.”); Alford v. Dean Witter Reynolds, Inc., 975 F.2d
1161, 1164 (5th Cir. 1992) (“The weight of authority clearly supports dismissal of the case when all of the issues
raised in the district court must be submitted to arbitration.” (emphasis in original)). At least three circuits hold that
a case should be stayed pending arbitration rather than dismissed. See, e.g., Cont’l Cas. Co. v. Am. Nat’l Ins. Co.,
417 F.3d 727, 732 n.7 (7th Cir. 2005) (“[T]he proper course of action when a party seeks to invoke an arbitration
clause is to stay the proceedings pending arbitration rather than to dismiss outright.” (emphasis in original)); Lloyd v.
HOVENSA, LLC, 369 F.3d 263, 269 (3d Cir. 2004) (“[T]he District Court was obligated under 9 U.S.C. § 3 to grant
the stay once it decided to order arbitration.”); Adair Bus Sales, Inc. v. Blue Bird Corp., 25 F.3d 953, 955 (10th Cir.
1994) (“The proper course, therefore, would have been for the district court to grant Defendant’s motion and stay
the action pending arbitration.”).
10
BBI and ELC request dismissal “with prejudice” without articulating why such dismissal, rather than
without prejudice, would be appropriate in this case. See BBI Mem. at 10; ELC Mem. at 10. In this case, the
arbitrator is tasked with addressing several gateway questions of arbitrability, including whether the class arbitration
waiver is enforceable and whether the plaintiff was an employee, and thus the arbitrator may still conclude that some
of the plaintiff’s claims are not arbitrable. See supra, Part III.A.2–3. Thus, if this case were dismissed with
prejudice, the plaintiff “would effectively be deprived of legal recourse, a most unjust result.” Frank v. Am. Gen.
Fin., Inc., 23 F. Supp. 2d 1346, 1350 n.3 (S.D. Ala. 1998); see also Jones v. Titlemax of Ga., Inc., No. 05-cv-1154,
2006 WL 562189, at *10 (N.D. Ga. Mar. 7, 2006) (“[T]he Court finds that a stay, not dismissal, is the appropriate
course where, as here, the threshold question of whether a claim is arbitrable is itself a matter of dispute to be
resolved through arbitration.”).

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