In the
United States Court of Appeals
For the Seventh Circuit
____________________
Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756 & 18‐1374
KATHERINE EVANS,
Plaintiff‐Appellee,
v.
PORTFOLIO RECOVERY ASSOCIATES, LLC,
Defendant‐Appellant.
and
LUSVINA PAZ,
Plaintiff‐Appellee,
v.
PORTFOLIO RECOVERY ASSOCIATES, LLC,
Defendant‐Appellant.
and
PETER BOWSE,
Plaintiff‐Appellee,
v.
PORTFOLIO RECOVERY ASSOCIATES, LLC,
Defendant‐Appellant.
and
2 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
EVELYN GOMEZ,
Plaintiff‐Appellee,
v.
PORTFOLIO RECOVERY ASSOCIATES, LLC,
Defendant‐Appellant.
____________________
Appeals from the United States District Court for the
Northern District of Illinois, Eastern Division
No. 15‐cv‐4498 — Matthew F. Kennelly, Judge,
No. 15‐cv‐5073 — Manish S. Shah, Judge,
No. 15‐cv‐4037 — Jorge L. Alonso, Judge, and
No. 15‐cv‐4499 — Samuel Der‐Yeghiayan, Judge.
____________________
ARGUED APRIL 18, 2018 — DECIDED MAY 2, 2018
____________________
Before WOOD, Chief Judge, and FLAUM and EASTERBROOK,
Circuit Judges.
FLAUM, Circuit Judge. This appeal concerns four consoli‐
dated cases involving similar alleged violations of the Fair
Debt Collection Practices Act (“FDCPA”), 15 U.S.C.
§ 1692e(8). Plaintiffs defaulted on credit cards, and defendant
Portfolio Recovery Associates (“PRA”), an Illinois debt collec‐
tion agency, bought the accounts for collection. The Debtors
Legal Clinic (the “Clinic”) sent separate letters on behalf of
each plaintiff to PRA, stating “the amount reported is not ac‐
curate.” PRA later reported each debt to credit reporting
agencies without noting that the debt was “disputed.” Plain‐
tiffs each filed a suit against PRA for violations of the FDCPA,
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 3
alleging that PRA communicated their debts to credit report‐
ing agencies without indicating they had disputed the debt.
The district courts granted summary judgment in favor of
plaintiffs. We affirm.
I. Background
A. Factual Background1
Each plaintiff defaulted on their credit card account, and
PRA purchased the debts from the original creditors. As re‐
quired by 15 U.S.C. § 1692g, PRA sent plaintiffs validation let‐
ters detailing the debt.2 Each plaintiff then sought the advice
of the Clinic, a non‐profit legal aid organization. More than
thirty days after PRA sent the validation letters, Andrew
Finko, a volunteer attorney at the Clinic, faxed separate letters
to PRA on behalf of each plaintiff (hereinafter, the “Letters”).
The Letters stated:
This letter is concerning the above referenced debt.
1 The following facts apply to all plaintiffs. For specific details relating
to each plaintiff, we refer the reader to the district court’s individual sum‐
mary judgment rulings. See Paz v. Portfolio Recovery Assocs., LLC, No. 15‐
cv‐5073, 2016 WL 6833932 (N.D. Ill. Nov. 21, 2016); Evans v. Portfolio Recov‐
ery Assocs., LLC, No. 15‐cv‐4498, 2016 WL 6833930 (N.D. Ill. Nov. 20, 2016);
Bowse v. Portfolio Recovery Assocs., LLC, 218 F. Supp. 3d 745 (N.D. Ill. 2016);
Gomez v. Portfolio Recovery Assocs., LLC, No. 15‐cv‐4499, 2016 WL 3387158
(N.D. Ill. June 20, 2016).
2 The letters included: (1) “the amount of the debt”; (2) “the name of
the creditor to whom the debt is owed”; (3) a statement that the amount
of debt will be assumed valid unless disputed within thirty days; (4) a
statement that if the debt is disputed, the debt collector will obtain verifi‐
cation of the debt; and (5) a statement that the debt collector will provide
the name and address of the original creditor if requested. See 15 U.S.C.
§ 1692g(a). No plaintiff disputed the debt within thirty days.
4 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
Debtors Legal Clinic is a non‐profit legal services or‐
ganization that advises senior citizens, veterans, and
low‐income individuals whose income is protected by
law of their rights under various state and federal stat‐
utes. Our clinic represents the above referenced client
for the purposes of enforcing their rights pursuant to
all applicable debt collection laws.
This client regrets not being able to pay, however, at
this time they are insolvent, as their monthly expenses
exceed the amount of income they receive, and the
amount reported is not accurate. If their circumstances
should change, we will be in touch.
Our office represents this client with respect to any and
all debts you seek to collect, now or in the future, until
notified otherwise by our office. As legal representa‐
tive for this client, all communication must be through
our office, please do not contact them directly.3
If you wish to discuss this matter, please contact our
office directly at [phone number] to speak with the at‐
torney assigned to the matter, Andrew Finko.
Subsequent to receiving the Letters, PRA reported the amount
of the debt, the account number, and the original creditor to
credit reporting agencies. However, PRA did not inform the
credit reporting agencies that the debt was disputed.
3 This paragraph was not included in the letters sent to plaintiffs Evans
and Gomez. Instead, at the end of the last paragraph, those letters in‐
cluded the sentence: “As legal representatives for this client, all future
communication regarding this debt must be communicated through our
office.”
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 5
PRA admits it received and reviewed the Letters. It says it
treated them as “attorney representation letters,” but did not
believe the Letters communicated disputes. According to
Nyetta Jackson, PRA’s Vice President of Operations:
There was nothing [in the Letters] that indicated that
this was a clear dispute that needed to be processed.
What was clear is that the attorney was letting us know
that they now represent the customer. What was clear
is that they said they didn’t have the money to pay and
they regretted that.
To support this view, Jackson states that Finko did not fax
the Letters to PRA’s special disputes department; rather, he
sent the Letters to PRA’s general counsel. Additionally, Jack‐
son notes that on prior occasions, Finko sent letters that ex‐
pressly stated his client “disputes the debt.”
B. Procedural Background
The plaintiffs alleged that PRA violated 15 U.S.C.
§ 1692e(8), which prohibits debt collectors from “[c]ommuni‐
cating or threatening to communicate to any person credit in‐
formation which is known or which should be known to be
false, including the failure to communicate that a disputed
debt is disputed.” Plaintiffs maintained that they “disputed”
the debt when the Clinic sent the Letters to PRA, and PRA
admits that it did not inform the credit reporting agencies that
the debt was disputed. The parties filed cross‐motions for
6 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
summary judgment, and the district courts each granted sum‐
mary judgment for plaintiffs. We consolidated PRA’s appeals
for argument and disposition.4
II. Discussion
“We review de novo a district court’s decision on cross‐
motions for summary judgment, construing all facts and
drawing all reasonable inferences in favor of the party against
whom the motion under consideration was filed.” Hess v. Bd.
Of Trs. Of S. Ill. Univ., 839 F.3d 668, 673 (7th Cir. 2016). “Sum‐
mary judgment is appropriate where there are no genuine is‐
sues of material fact and the movant is entitled to judgment
as a matter of law.” Id. (citing Fed. R. Civ. P. 56(a)).
PRA makes four arguments: (1) plaintiffs did not have Ar‐
ticle III standing; (2) the Letters did not “dispute” the debt
within the meaning of § 1692e(8); (3) even if PRA violated the
statute, the violation was not material; and (4) PRA has a bona
fide error defense under § 1692k(c). We address each in turn.
A. Standing
First, PRA argues that plaintiffs lacked Article III standing.
To establish standing, a plaintiff must show:
4 Other debtors (also represented by the Clinic) filed identical claims
in seven cases not part of this consolidated appeal. In four of those cases,
the parties settled. In two cases, the district courts granted summary judg‐
ment in favor of the plaintiff after this appeal was filed. See Baranowski v.
Portfolio Recovery Assocs., No. 157‐cv‐2939, 2018 WL 1534967 (N.D. Ill. Mar.
29, 2018); Flores v. Portfolio Recovery Assocs., No. 15‐cv‐2443, 2017 WL
5891032 (N.D. Ill. Nov. 29, 2017). In the other case, the district court struck
the parties’ summary judgment motions with leave to refile after we issue
our decision in this appeal. Acosta v. Portfolio Recovery Assocs., No.15‐cv‐
2441 (N.D. Ill. Aug. 17, 2017).
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 7
(1) an “injury in fact,” that is, “an invasion of a legally
protected interest which is … concrete and particular‐
ized, and … actual or imminent”; (2) a causal connec‐
tion between the injury and the challenged conduct,
meaning that the injury is “fairly traceable” to the chal‐
lenged conduct; and (3) a likelihood “that the injury
will be redressed by a favorable decision.”
Dunnet Bay Const. Co. v. Borggren, 799 F.3d 676, 688 (7th Cir.
2015) (alterations in original) (quoting Lujan v. Defenders of
Wildlife, 504 U.S. 555, 560–61 (1992)). Relying primarily on the
Supreme Court’s recent opinion in Spokeo, Inc. v. Robins, 136 S.
Ct. 1540 (2016), PRA argues plaintiffs do not have standing
because they “did nothing to show that they had an injury in
fact.” We disagree.
In Spokeo, the defendant generated a consumer report that
inaccurately stated the plaintiff’s address, marital status, age,
occupation, finances, and education. Id. at 1546. The plaintiff
filed a class action, alleging the defendant failed to comply
with the Fair Credit Reporting Act (“FCRA”); however, he did
not identify any monetary harm. Id. Although the Court took
no position as to whether the plaintiff actually had standing,
id. at 1550, it expounded on whether violation of a congres‐
sional statute necessarily satisfies the “injury in fact” element.
On the one hand, the Court stressed that a plaintiff “cannot
satisfy the demands of Article III by alleging a bare proce‐
dural violation” because “[a] violation of one of the FCRA’s
procedural requirements may result in no harm.”5 Id. Indeed,
5 As an example, the Court reasoned that “[i]t is difficult to imagine
how the dissemination of an incorrect zip code, without more, could work
any concrete harm.” Spokeo, 136 S. Ct. at 1550.
8 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
the Court stated that “Article III standing requires a concrete
injury even in the context of a statutory violation.” Id. at 1549;
see also Summers v. Earth Island Inst., 555 U.S. 488, 496 (2009)
(“[D]eprivation of a procedural right without some concrete
interest that is affected by the deprivation … is insufficient to
create Article III standing.”).
On the other hand, however, the Court made clear that
“‘[c]oncrete’ is not … necessarily synonymous with ‘tangi‐
ble.’” Spokeo, 136 S. Ct. at 1549. The Court affirmed that “Con‐
gress has the power to define injuries and articulate chains of
causation that will give rise to a case or controversy where
none existed before.” Id. (quoting Lujan, 504 U.S. at 580 (Ken‐
nedy, J., concurring in part and concurring in the judgment)).
It emphasized that Congress’s judgment is “instructive and
important” because Congress “is well positioned to identify
intangible harms that meet minimum Article III require‐
ments.” Id. Therefore, the Court concluded that “the violation
of a procedural right granted by statute can be sufficient in
some circumstances to constitute injury in fact,” such as
where the statutory violation creates “risk of real harm.” Id.
“In other words, a plaintiff in such a case need not allege any
additional harm beyond the one Congress has identified.” Id.
Here, PRA’s alleged violation of § 1692e(8) is sufficient to
show an injury‐in‐fact. Because PRA failed to report to a credit
reporting agency that the debt is disputed, the plaintiffs suf‐
fered “a real risk of financial harm caused by an inaccurate
credit rating.” Sayles v. Advanced Recovery Sys., Inc., 865 F.3d
246, 250 (5th Cir. 2017); see also Saunders v. Branch Banking &
Tr. Co., 526 F.3d 142, 146–47 (4th Cir. 2008) (“[The defendant’s]
decision to report the debt but not the dispute resulted in a
much lower credit score for [the plaintiff] than a report of both
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 9
the debt and the dispute.”). An inaccurate credit report pro‐
duces a variety of negative effects. For instance, it is “a red
flag to the debtor’s other creditors and anyone who runs a
background or credit check, including landlords and employ‐
ers.” Phillips v. Asset Acceptance, LLC, 736 F.3d 1076, 1082 (7th
Cir. 2013) (quoting Tyler v. DH Capital Mgmt., 736 F.3d 455, 464
(6th Cir. 2013)).
PRA claims that two post‐Spokeo Seventh Circuit opinions
preclude a finding of standing. First, PRA points to Meyers v.
Nicolet Restaurant of De Pere, LLC, 843 F.3d 724 (7th Cir. 2016).
Meyers involved the Fair and Accurate Credit Transactions
Act, which mandates that businesses cannot “print more than
the last 5 digits of the card number or the expiration date upon
any receipt provided to the cardholder.” 15 U.S.C.
§ 1681c(g)(1). A plaintiff brought a class action seeking only
statutory damages after he received a receipt that included
the expiration date of his credit card. Meyers, 843 F.3d at 725.
Citing Spokeo, we dismissed the plaintiff’s claim for lack of
standing. Id. at 727. We concluded that the plaintiff “did not
suffer any harm because of [the defendant’s] printing of the
expiration date on his receipt” and that the violation did not
create “any appreciable risk of harm.” Id. Specifically, we
stressed that the plaintiff “discovered the violation immedi‐
ately and nobody else ever saw the non‐compliant receipt.”
Id.
The supposed harm in Meyers is distinct from the harm in
this case; PRA’s action does create an “appreciable risk of
harm.” In Meyers, “it [was] hard to imagine how the expira‐
tion date’s presence could have increased the risk that [the
plaintiff’s] identity would be compromised.” Id. In contrast,
10 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
for the reasons discussed above, it is very easy to envision
harm to the plaintiffs here.
Second, PRA cites Gubala v. Time Warner Cable, Inc., 846
F.3d 909 (7th Cir. 2017). The statute at issue in Gubala was the
Cable Communication Policy Act, which provides that cable
operators “shall destroy personally identifiable information if
the information is no longer necessary for the purpose for
which it was collected.” 47 U.S.C. § 551(e). The plaintiff sub‐
scribed to the defendant’s cable service and provided the de‐
fendant his date of birth, home address, phone numbers, so‐
cial security number, and credit card information. Gubala, 846
F.3d at 910. Eight years after cancelling his subscription, the
plaintiff discovered that the defendant still possessed his per‐
sonal information and filed a class action. Id. Despite ac‐
knowledging that the defendant violated § 551(e), we held the
plaintiff lacked standing because “[h]is only allegation [was]
that the retention of the information, on its own, ha[d] some‐
how violated a privacy right or entailed a financial loss.” Id.
Critically, however, we stressed that “[t]here [was] un‐
questionably a risk of harm.” Id. Indeed, we acknowledged
that the plaintiff “may have feared that … his personal infor‐
mation might have been stolen from [the defendant] or sold
or given away by it, and if so the recipient or recipients of the
information might be using it, or planning to use it, in a way
that would harm him.” Id. But such possibilities could not
support standing because, “[a]lthough it [was] plausible that
he feared this, he never told [the Court] that this is what he
was worried about.” Id.; see also id. at 913 (“Maybe what he’s
trying to say is that he fears that [the defendant] will give
away the information and it will be used to harm him …. But
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 11
he hasn’t said any of that.”). In contrast, plaintiffs here explic‐
itly alleged a risk of concrete harm—they pointed to the risk
of financial harm as result of credit reporting agencies lower‐
ing their credit score. As such, they have Article III standing.
B. Communication of a Disputed Debt
Turning to § 1692e(8) itself, PRA argues it committed no
violation because the Letters “do not qualify as raising any
type of true dispute, but are a sham, designed to create liabil‐
ity where no harm to a consumer is threatened.” It maintains
that § 1692e(8) “should be given a reasonable interpretation
as only applying to true disputes that can be understood as
such and meaningfully investigated and addressed.” PRA’s
argument is contrary to the language of § 1692e(8).
The FDCPA makes clear that “[a] debt collector may not
use any false, deceptive, or misleading representation or
means in connection with the collection of any debt.” 15
U.S.C. § 1692e. Specifically, the statute lists as illicit: “Com‐
municating or threatening to communicate to any person
credit information which is known or which should be known
to be false, including the failure to communicate that a disputed
debt is disputed.” Id. § 1692e(8) (emphasis added).
Plaintiffs each sent a Letter to PRA which stated “the
amount reported is not accurate.” Despite receiving the Let‐
ters, PRA still reported plaintiffs’ debts to credit reporting
agencies without noting that the debt amounts were disputed.
This is a clear violation of the statute.
True, § 1692e(8) does not define “dispute” or provide a
procedure for consumers to follow to dispute their debt. But
the ordinary meaning of “dispute” is clear. See Dispute, Mer‐
12 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
riam‐Webster Dictionary, http://www.merriam‐web‐
ster.com/dictionary/dispute (last visited April 23, 2018) (de‐
fining “dispute” as “to call into question or cast doubt upon”).
When plaintiffs said “the amount reported is not accurate,”
they “call[ed] into question” the amount PRA claimed they
owed—in other words, they disputed the debt. There is simply
no other way to interpret this language. Each of the district
courts below arrived at the same conclusion. See Paz v. Portfo‐
lio Recovery Assocs., LLC, No. 15‐cv‐5073, 2016 WL 6833932, at
*4 (N.D. Ill. Nov. 21, 2016); Evans v. Portfolio Recovery Assocs.,
LLC, No. 15‐cv‐4498, 2016 WL 6833930, at *2 (N.D. Ill. Nov. 20,
2016); Bowse v. Portfolio Recovery Assocs., LLC, 218 F. Supp. 3d
745, 751 (N.D. Ill. 2016); Gomez v. Portfolio Recovery Assocs.,
LLC, No. 15‐cv‐4499, 2016 WL 3387158, at *3 (N.D. Ill. June 20,
2016). So too did two additional courts, addressing the mean‐
ing of the same statement. Baranowski v. Portfolio Recovery As‐
socs., LLC, No. 15‐cv‐2939, 2018 WL 1534967, at *3 (N.D. Ill.
Mar. 29, 2018); Flores v. Portfolio Recovery Assocs., LLC, No. 15‐
cv‐2443, 2017 WL 5891032, at *3 (N.D. Ill. Nov. 29, 2017).
PRA maintains the Letters did not introduce a dispute be‐
cause “there was nothing ‘false, deceptive or misleading’
about what PRA did.” It claims that “[t]he record shows that
these plaintiffs owed the debts and the amounts stated were
accurate.” This argument fails because “our task is to interpret
the words of Congress, not add to them.” Keele v. Wexler, 149
F.3d 589, 595 (7th Cir. 1998). Section 1692e(8) does not require
an individual’s dispute be valid or even reasonable. Instead,
the plaintiff must simply make clear that he or she disputes
the debt. See DeKoven v. Plaza Assocs., 599 F.3d 578, 582 (7th
Cir. 2010) (“[A] consumer can dispute a debt for ‘no reason at
all ….’”). Indeed, “[g]iven the FDCPA’s ‘comprehensive and
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 13
reticulated statutory scheme, involving clear definitions, pre‐
cise requirements, and particularized remedies,’ the absence
of an explicit pre‐suit validation requirement is telling.” Rus‐
sell v. Absolute Collection Servs., Inc., 763 F.3d 385, 392 (4th Cir.
2014) (quoting Sayyed v. Wolpoff & Abramson, 485 F.3d 226, 233
(4th Cir. 2007)). We decline PRA’s invitation to read into
§ 1692e(8) a requirement that is not in the text.
Additionally, PRA argues the phrase “the amount re‐
ported is not accurate” is somehow ambiguous. It is mistaken.
Section 1692e(8) does not require that the Letter use the word
“dispute.” Indeed, the “knows or should know” standard of
§ 1692e(8) “requires no notification by the consumer … and
instead, depends solely on the debt collector’s knowledge that
a debt is disputed, regardless of how that knowledge is ac‐
quired.” Brady v. Credit Recovery Co., Inc., 160 F.3d 64, 67 (1st
Cir. 1998).6 Thus, it makes no difference that Finko used the
word “dispute” when sending prior letters. Likewise, it is ir‐
relevant that the Clinic sent the Letters to PRA’s general coun‐
sel rather than the special disputes department.7
Finally, PRA and amicus curiae, the Association of Credit
and Collection Professionals (“ACA International” or “ACA”),
point to other provisions where Congress supposedly gave
6 In fact, the debtor need not even put the dispute in writing to comply
with § 1692e(8). See Sayles, 865 F.3d at 249–50; Brady, 160 F.3d at 66–67.
7 PRA’s observation that “the amount reported is not accurate” is
“tuck[ed] … into [the] representation letters” is worth noting. It is curious
that this phrase is placed between the statements: “This client regrets not
being able to pay”; and “If their circumstances should change, we will be
in touch.” In any event, PRA must follow § 1692e(8)’s clear directive.
14 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
“disputed” a “specific meaning.” First, § 1692g(b), entitled
“Disputed debts,” provides, in relevant part:
If the consumer notifies the debt collector in writing
within the thirty‐day period described in subsection
(a) that the debt, or any portion thereof, is disputed, …
the debt collector shall cease collection of the debt, or
any disputed portion thereof, until the debt collector
obtains verification of the debt or a copy of a judg‐
ment, … and a copy of such verification or judg‐
ment, … is mailed to the consumer by the debt collec‐
tor.
15 U.S.C. § 1692g(b).
PRA and ACA argue that the phrase “disputed debt” in
§ 1692e(8) must be interpreted in light of § 1692g(b). They are
incorrect. To the extent that § 1692g(b) defines “disputed,”
that definition applies only to the requirements of that provi‐
sion and does not extend to § 1692e(8). See Sayles, 865 F.3d at
250 (“[§1692g(b)’s] debt dispute and verification requirements
do not carry over to [§ 1692e(8)] ….”); Russell, 763 F.3d at 392
(“Nothing in the text of the FDCPA suggests that a debtor’s
ability to state a claim under § 1692e is dependent upon the
debtor first disputing the validity of the debt in accordance
with § 1692g.”); Brady, 160 F.3d at 66 (“Viewing the language
of § 1692e(8) in the context of other provisions of the FDCPA,
it makes logical sense to conclude that the meaning of ‘dis‐
puted debt’ in § 1692g(b) does not carry over to § 1692e(8).”);
see also Hooks v. Forman, Holt, Eliades & Ravin, 717 F.3d 282, 286
(2d Cir. 2013); Purnell v. Arrow Fin. Servs., LLC, 303 F. App’x
297, 304 (6th Cir. 2008).
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 15
This distinction makes sense. Section 1692g(b) “confers on
consumers the ultimate power vis‐à‐vis debt collectors: the
power to demand the cessation of all collection activities.”
Brady, 160 F.3d at 67. In contrast, Ҥ 1692e(8) does not affect
debt collection practices at all,” but instead “merely requires
a debt collector who knows or should know that a given debt
is disputed to disclose its disputed status to persons inquiring
about a consumer’s credit history.” Id. “Given the much more
limited effect of [§ 1692e(8)],” plaintiffs need not adhere to as
many requirements to raise a dispute. Id; see also Hooks, 717
F.3d at 286 (“[T]he rights defined by … [§] 1692e(8) place less
of a burden on debt collectors than the rights defined by
§ 1692g…(b).”).
Moreover, this conclusion is consistent with the language
of § 1692e(8):
If the meaning of “disputed debt” as used in § 1692g(b)
carried over to § 1692e(8), then, in order to trigger the
limited protection of § 1692e(8), a consumer would be
required to submit written notice to a debt collector
within the initial thirty‐day period. But the plain lan‐
guage of § 1692e(8) requires debt collectors to com‐
municate the disputed status of a debt if the debt col‐
lector “knows or should know” that the debt is dis‐
puted.… Applying the meaning of “disputed debt” as
used in § 1692g(b) to § 1692e(8) would thus render the
provision’s “knows or should know” language imper‐
missibly superfluous.
Brady, 160 F.3d at 67 (citations omitted); see also Sayles, 865 F.3d
at 249–50 (same). In short, “had Congress intended for a debt
collector’s liability under the FDCPA to hinge upon a debtor’s
compliance with the validation provisions found in § 1692g,
16 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
… it would have so indicated with conspicuous language to
that effect.” Russell, 763 F.3d at 392.
Second, PRA and ACA point to § 1681s‐2 of the FCRA,
which imposes a similar requirement as § 1692e(8):
If the completeness or accuracy of any information fur‐
nished by any person to any consumer reporting
agency is disputed to such person by a consumer, the
person may not furnish the information to any con‐
sumer reporting agency without notice that such infor‐
mation is disputed by the consumer.
15 U.S.C. § 1681s‐2(a)(3). However, unlike § 1692e(8), § 1681s‐
2 describes the procedure that one must follow to submit a
dispute. The consumer must “(i) identif[y] the specific infor‐
mation that is being disputed; (ii) explain[] the basis for the
dispute; and (iii) include[] all supporting documentation re‐
quired by the furnisher to substantiate the basis of the dis‐
pute.” Id. § 1681s‐2(a)(8)(D). Moreover, § 1681s‐2 “shall not
apply if the person receiving a notice of a dispute from a con‐
sumer reasonably determines that the dispute is frivolous or
irrelevant.” 15 U.SC. § 1681s‐2(a)(8)(F).
PRA and ACA’s reliance on §1681s‐2 is not persuasive for
the same reasons we may not rely on § 1692g(b): It is a differ‐
ent provision with different requirements. The FDCPA does
not incorporate § 1681s‐2 or say that its requirements apply to
§ 1692e(8).8
8 In contrast, other FDCPA provisions expressly refer to the FCRA. See,
e.g., 15 U.S.C. § 1692d(3).
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 17
C. Materiality
PRA next contends that even if it technically violated
§ 1692e(8), that violation was “immaterial, and therefore, not
actionable” because its “reporting to the credit bureaus with‐
out a note of ‘disputed’ had zero influence upon plaintiffs.”
Generally, § 1692e only protects against false statements that
are material—in other words, statements that would “influ‐
ence a consumer’s decision … to pay a debt.” Muha v. Encore
Receivable Mgmt., Inc., 558 F.3d 623, 628 (7th Cir. 2009). “If a
statement would not mislead the unsophisticated consumer,
it does not violate the FDCPA—even if it is false in some tech‐
nical sense.” Wahl v. Midland Credit Mgmt., Inc., 556 F.3d 643,
645–46 (7th Cir. 2009). Put another way, “[f]or purposes of
§ 1692e, … a statement isn’t ‘false’ unless it would confuse the
unsophisticated consumer.” Id. at 646.
Critically, however, the Seventh Circuit cases applying the
materiality requirement to § 1692e all involve allegedly mis‐
leading communications made to consumers. In contrast, the
present case involves an allegedly misleading communication
made to credit reporting agencies. While we have not reached
this precise question, the Eighth Circuit has persuasively rea‐
soned that § 1692e(8)’s command that debtors must “com‐
municate that a disputed debt is disputed” is “rooted in the
basic fraud law principle that, if a debt collector elects to com‐
municate ‘credit information’ about a consumer, it must not
omit a piece of information that is always material, namely, that
the consumer has disputed a particular debt.” Wilhelm v. Cred‐
ico, Inc., 519 F.3d 416, 418 (8th Cir. 2008) (second emphasis
added). We agree with the Eighth Circuit. As the district court
in Gomez explained:
18 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
Whether or not a consumer is disputing a debt is no
minor matter that could be deemed an immaterial as‐
pect of the debt. Such a false and misleading statment
[sic] would likely influence a consumer’s decision to
pay a debt … [and] could have had far reaching conse‐
quences for [plaintiff] in her daily life.
2016 WL 3387158, at *4; see also Paz, 2016 WL 6833932, at *5.
Put simply, the failure to inform a credit reporting agency that
the debtor disputed his or her debt will always have influence
on the debtor, as this information will be used to determine
the debtor’s credit score.
D. Bona Fide Error Defense
Finally, PRA argues the bona fide error defense protects it
from liability because it did not “inten[d] to violate the
FDCPA or to ignore a dispute” and did not understand the
Letters as stating “a dispute on the debt balance.” It states that
its “good faith” mistake is “precisely the definition of bona
fide.” PRA is incorrect.
Under the FDCPA,
A debt collector may not be held liable in any action
brought under this subchapter if the debt collector
shows by a preponderance of evidence that the viola‐
tion was not intentional and resulted from a bona fide
error notwithstanding the maintenance of procedures
reasonably adapted to avoid any such error.
15 U.S.C.§ 1692k(c). In order to claim this defense, the burden
is on the defendant to show (1) “that the presumed FDCPA
violation was not intentional”; (2) “that the presumed FDCPA
violation resulted from a bona fide error”; and (3) “that it
maintained procedures reasonably adapted to avoid any such
No. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734 19
error.” Kort v. Diversified Collection Servs., Inc., 394 F.3d 530, 537
(7th Cir. 2005). Importantly, a defendant can invoke the bona
fide error defense only if it claims it made an error of fact, not
an error of law. See Jerman v. Carlisle, McNellie, Rini, Kramer &
Ulrich LPA, 559 U.S. 573, 604–05 (2010). Thus, “the bona fide
error defense in § 1692k(c) does not apply to a violation of the
FDCPA resulting from a debt collector’s incorrect interpreta‐
tion of the requirements of that statute.” Id.
Here, PRA incorrectly believed the statement “the amount
reported is not accurate” did not constitute a “dispute” under
§ 1692e(8). In other words, it “incorrect[ly] interpret[ed] … the
requirements of [the FDCPA].” See id. This is a mistake of law.
By contrast, a mistake of fact would have occurred if, for ex‐
ample, PRA lost the Letters before opening them or did not
actually read the language disputing the debt. But PRA con‐
cedes that it received and read the Letters, including the rele‐
vant phrase. Therefore, the district courts were correct that the
bona fide error defense is not available.9
9 Moreover, even if we assume that PRA made an unintentional error
of fact, it still is not entitled to the bona fide error defense because it did
not maintain procedures reasonably adapted to avoid the error. In this
context, “procedures” are “processes that have mechanical or other such
‘regular orderly’ steps to avoid mistakes.” Jerman, 559 U.S. at 587. A “thinly
specified ‘policy,’ allegedly barring some action but saying nothing about
what action to take, is [not] an adequate ‘procedure’ under § 1692k(c).”
Leeb v. Nationwide Credit Corp., 806 F.3d 895, 900 (7th Cir. 2015). While the
evidence demonstrates that PRA provided training sessions and a manual
to employees about recognizing and processing disputes, “[t]here is no
evidence that PRA has measures in place to prevent careless misreading
of letters, such as having employees periodically check one another’s
work, for example.” Flores, 2017 WL 5891032, at *6.
20 Nos. 17‐1773, 17‐1860, 17‐1866, 17‐2622, 17‐2756, 18‐1734
III. Conclusion
For the foregoing reasons, we AFFIRM the judgment of the
district courts.10
10 Contrary to appellees’ request, we need not remand to the district
court to determine an award of attorney fees and costs incurred on this
appeal. See Divane v. Krull Elec. Co., 319 F.3d 307, 322 (7th Cir. 2003). In‐
stead, appellees should follow the commands of Federal Rule of Appellate
Procedure 39. See Fed. R. App. P. 39(d)(1) (“A party who wants costs taxed
must—within 14 days after entry of judgment—file with the circuit clerk,
with proof of service, an itemized and verified bill of costs.”).