Hager v. Smithfield E. Health Holdings, LLC

IN THE COURT OF APPEALS OF NORTH CAROLINA

No. COA18-651

Filed: 19 March 2019

Johnston County, No. 17 CVS 2177

PATRICIA HAGER, Executrix of the ESTATE OF ALBERT HOFFMASTER,
Plaintiff,

v.

SMITHFIELD EAST HEALTH HOLDINGS, LLC, d/b/a GABRIEL MANOR
ASSISTED LIVING CENTER, SMITHFIELD OPERATIONS, LLC, SABER
HEALTHCARE HOLDINGS, LLC, SABER HEALTHCARE GROUP, LLC, SHERRY
TABOR, Defendants.

Appeal by Defendants from order entered 6 February 2018 by Judge Thomas

H. Lock in Johnston County Superior Court. Heard in the Court of Appeals 15

January 2019.

Gugenheim Law Offices, P.C., by Stephen J. Gugenheim, for Plaintiff-Appellee.

Cranfill Sumner & Hartzog LLP, by Carl Newman and Katherine Hilkey-
Boyatt, for Defendants-Appellants.

INMAN, Judge.

A daughter’s difficult decision to admit her father, who suffered from dementia,

to a long-term assisted living and memory care facility as his attorney-in-fact did not

create a fiduciary duty between the father and the facility.

This case arises out of a medical malpractice, negligence, and wrongful death

action brought by the plaintiff Patricia Hager (“Ms. Hager”), daughter to and
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executrix of the Estate of Albert Hoffmaster (“Mr. Hoffmaster”) against defendants

Smithfield East Health Holdings, LLC d/b/a Gabriel Manor Assisted Living Center

(“Smithfield East”), Smithfield Operations, LLC (“Smithfield Operations”), Saber

Healthcare Holdings, LLC (“Saber Holdings”), Saber Healthcare Group, LLC (“Saber

Healthcare”), and Sherry Tabor (“Tabor,” collectively with Smithfield East,

Smithfield Operations, Saber Holdings, and Saber Healthcare as “Defendants”).

Defendants appeal the trial court’s order denying their motion to compel arbitration,

which found both the existence of a fiduciary relationship between Smithfield East

and Mr. Hoffmaster and a breach of the corresponding fiduciary duty because

Smithfield East failed to fully disclose the significance of an arbitration agreement

presented to and signed by Ms. Hager as attorney-in-fact for Mr. Hoffmaster. After

careful review of the record and applicable law, we reverse the order of the trial court

in part and remand for entry of an order compelling arbitration of the claims against

Smithfield East. We affirm the trial court’s denial of the motion to compel arbitration

by all other defendants except Smithfield Operations, and remand for the trial court

to make findings and conclusions regarding that defendant.

I. FACTUAL AND PROCEDURAL HISTORY

The record tends to show the following:

From September 2014 until late October 2015, Ms. Hager cared for her father,

Mr. Hoffmaster, who suffered from dementia, in her home in Johnston County. On

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the morning of 27 October 2015, Ms. Hager found Mr. Hoffmaster in the bathroom

after he had urinated on the carpet and disassembled a lamp in his bedroom. He

insisted that he had called for Ms. Hager all night, though she had checked on him

frequently throughout that time. Ms. Hager immediately decided she needed to

admit Mr. Hoffmaster to a long-term care facility; she later explained in an affidavit

that she “did not feel as though [she] could violate his dignity by bathing and toileting

him” and “had told [Mr. Hoffmaster] that when the day came that [she] could not care

for him with bathing and personal care [she] would have to make that decision.”

Ms. Hager called her chiropractor’s office for a recommendation to a nursing

home facility close to her home. Ms. Hager’s chiropractor referred her to Gabriel

Manor, a facility where the chiropractor provided treatment to some residents. Ms.

Hager telephoned Gabriel Manor and asked if there was a room available in the

memory ward, which serves patients with dementia and other cognitive disabilities.

Ms. Hager stated that she needed an immediate placement for her father; in response,

the representative from Gabriel Manor offered Ms. Hager the opportunity to bring

Mr. Hoffmaster by that day, tour the facility, and have lunch. Though she did not

have the heart to tell her father, Ms. Hager had already resolved to admit him to

Gabriel Manor before they left their home. She also called a family friend, Esta List

(“Ms. List”), about the morning’s events. Ms. List accompanied Ms. Hager and Mr.

Hoffmaster to Gabriel Manor later that morning.

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After arriving at Gabriel Manor, the three toured the facility and ate lunch in

its dining room. Ms. Hager “decided right then that she was going to admit her father

to Gabriel Manor that day” and informed facility staff. Ms. Hager entered a

conference room with a Gabriel Manor representative where, as part of the intake

process, she was presented with multiple documents to sign as Mr. Hoffmaster’s

attorney-in-fact. Among the documents she signed were an Assisted Living

Residency Agreement, Patient Information Forms for Doctors Making Housecalls,

and the Resident and Facility Arbitration Agreement (“Arbitration Agreement”). In

completing the forms, Ms. Hager provided confidential information regarding Mr.

Hoffmaster, including his social security number, contact information for his

physicians, a list of medications, his Alzheimer’s diagnosis, health insurance cards

and policy numbers, credit card numbers, and signed authorizations to release Mr.

Hoffmaster’s medical records to Doctors Making Housecalls.

Of the several documents presented to Ms. Hager, no particular attention was

directed towards the Arbitration Agreement. The representative did not discuss the

Arbitration Agreement with Ms. Hager, and she did not ask any questions concerning

it; indeed, Ms. Hager signed the document without ever reading it.

The Arbitration Agreement itself, which by its terms is governed by the

Federal Arbitration Act (“FAA”), begins with the text “NOT A CONDITION OF

ADMISSION – READ CAREFULLY” in bolded, all capital letters. It also includes,

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in bolded typeface, provisions: (1) allowing Ms. Hager to cancel the agreement for any

reason within 60 days of signing it; (2) allowing Ms. Hager the opportunity to read,

ask questions, and propose revisions to the document prior to signing; and (3)

informing Ms. Hager of her right to retain counsel to review the agreement and

advising her to do so. The final provision of the agreement, in bolded and italicized

capital letters, states that “THE PARTIES UNDERSTAND THAT BY

ENTERING INTO THIS AGREEMENT, THE PARTIES ARE GIVING UP

THEIR CONSTITUTIONAL RIGHT TO HAVE ANY CLAIM DECIDED IN A

COURT OF LAW BEFORE A JUDGE AND A JURY, AS WELL AS ANY APPEAL

FROM A DECISION OR AWARD OF DAMAGES.”

After signing the documents presented to her, Ms. Hager was provided with

copies of each in a folder. She took them home and never looked at them again, and

at no point exercised her right to cancel the Arbitration Agreement. Ms. Hager

discarded the documents after Mr. Hoffmaster passed away on 25 February 2016,

four months after his admission to Gabriel Manor.

Ms. Hager filed suit on behalf of her father’s estate against Defendants,

alleging claims of negligence, medical malpractice, and wrongful death in the passing

of her father while in Defendants’ care at Gabriel Manor. The complaint further

alleged that each of the Defendants “was the agent, partner, joint venturer,

representative, and/or employee of the remaining Defendants, and was acting within

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the course and scope of such agency, partnership, joint venture, and/or employment.”

Defendants filed a combined answer, motion to dismiss, and motion to compel

arbitration, admitting that Smithfield East owns Gabriel Manor but denying any

other alleged connection between the facility and the remaining Defendants. Saber

Healthcare’s general counsel filed an affidavit concurrently with the Defendants’

pleading, stating that Saber Healthcare and Saber Holdings are not licensed in North

Carolina and have “no involvement in the management of staff, the provision of care,

control over the day to day operations, or oversight of the operation or management

of Smithfield East[.]”

The motion to compel arbitration came on for hearing on 8 January 2018. In

a written response to the motion and during the hearing, counsel for Ms. Hager

asserted that: (1) there was no evidence that any of the Defendants was a party to

the Arbitration Agreement and therefore they lacked standing to compel arbitration;

and (2) Defendants, if parties to the Arbitration Agreement, owed and breached a

fiduciary duty to Mr. Hoffmaster in failing to fully disclose the terms and

consequences of the Arbitration Agreement prior to obtaining Ms. Hager’s signature.

The trial court agreed with Ms. Hager, finding in part in a written order filed 6

February 2018 that Smithfield East was the only defendant party to the Arbitration

Agreement and concluding that it breached a fiduciary duty owed to Mr. Hoffmaster

in “requesting that Ms. Hager sign a document with substantial legal ramifications

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and which they believed to be of benefit to themselves without full disclosure to Mr.

Hoffmaster” through Ms. Hager as his attorney-in-fact. The trial court’s order also

made factual findings, consistent with the history recited above, to support its ruling.

Defendants timely appealed.

II. ANALYSIS

Defendant’s appeal presents three principal questions: (1) whether Smithfield

East owed a fiduciary duty to Mr. Hoffmaster through Ms. Hager; (2) whether that

duty, if it existed, was breached by Smithfield East’s failure to press upon Ms. Hager

the significance and ramifications of the Arbitration Agreement prior to her signing

it; and (3) whether all Defendants have standing to compel arbitration. In their

briefs, the parties seek to resolve the first question by either distinguishing or

analogizing our Supreme Court’s de facto fiduciary duty analysis undertaken in King

v. Bryant, 369 N.C. 451, 795 S.E.2d 340 (2017). In oral argument, counsel for Ms.

Hager proposed a new de jure rule holding that a fiduciary relationship always exists

between licensed long-term care facilities with memory care wards and their

residents. Because we decline to create a new de jure fiduciary relationship while

distinguishing King, we hold that the trial court erred in concluding a fiduciary

relationship existed. We also hold that only Smithfield East has satisfied its

evidentiary burden establishing standing to compel arbitration.

A. Appellate Jurisdiction

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Ordinarily, interlocutory orders are not immediately appealable. Griessel v.

Temas Eye Care Center, P.C., 199 N.C. App. 314, 315, 681 S.E.2d 446, 447 (2009). An

immediate appeal, however, lies from an interlocutory order where the ruling below

affects a substantial right. N.C. Gen. Stat. § 1-277(a) (2017). A denial of a motion to

compel arbitration falls into this latter category, and we therefore possess jurisdiction

to hear Defendants’ appeal. Griessel, 199 N.C. App. at 316-17, 681 S.E.2d at 448.

B. Standards of Review

On review of an order containing factual findings, unchallenged findings of fact

are binding on appeal while conclusions of law are reviewable de novo. King, 369

N.C. at 463, 795 S.E.2d at 348. Legal conclusions in an order imposing a fiduciary

relationship, including whether the facts establish a fiduciary relationship and

whether any fiduciary duty was breached, are reviewed de novo. Id. Similarly, we

apply the de novo standard to the denial of a motion to compel arbitration and its

underlying conclusions of law concerning issues of contract interpretation and

whether the dispute is subject to arbitration. Creed v. Smith, 222 N.C. App. 330, 333,

732 S.E.2d 162, 164 (2012).

C. Fiduciary Relationships

North Carolina recognizes two types of fiduciary relationships: de jure, or

those imposed by operation of law, and de facto, or those arising from the particular

facts and circumstances constituting and surrounding the relationship. Lockerman

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v. South River Electric Membership Corp., ___ N.C. App. ___, ___, 794 S.E.2d 346, 351

(2016). As our Supreme Court has recently cautioned, “[t]he list of relationships that

we have held to be fiduciary in their very nature is a limited one, and we do not add

to it lightly.” CommScope Credit Union v. Butler & Burke, LLP, 369 N.C. 48, 52, 790

S.E.2d 657, 660 (2016) (citations omitted). That list has, thus far, been limited to

legal relationships, including attorney and client, physician and patient, spouses,

business partners, and guardian and ward. See Abbitt v. Gregory, 201 N.C. 577, 598,

160 S.E. 896, 906 (1931), Dallaire v. Bank of America, N.A., 367 N.C. 363, 367, 760

S.E.2d 263, 266 (2014), and King, 369 N.C. at 464, 795 S.E.2d at 349 (listing the

various kinds of de jure fiduciary relationships).

De facto relationships are less immediately identifiable, as “[c]ourts of equity

have carefully refrained from defining the particular instances of fiduciary relations

in such a manner that other and perhaps new cases might be excluded.” Abbitt, 201

N.C. at 598, 160 S.E. at 906. The concept is not without definition, however:

The relation may exist under a variety of circumstances; it
exists in all cases where there has been a special confidence
reposed in one who in equity and good conscience is bound
to act in good faith and with due regard to the interests of
the one reposing confidence. . . . It is settled by an
overwhelming weight of authority that the principle
extends to every possible case in which there is confidence
reposed on one side and the resulting superiority and
influence on the other. The relation and the duties
involved in it need not be legal; it may be moral, social,
domestic, or merely personal.

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Id. Beyond this intentionally amorphous description, “[t]he standard for finding a de

facto fiduciary relationship is a demanding one: ‘Only when one party figuratively

holds all the cards—all the financial power or technical information, for example—

have North Carolina courts found that the special circumstance of a fiduciary

relationship has arisen.’ ” Lockerman, ___ N.C. App. at ___, 794 S.E.2d at 352

(quoting S.N.R. Mgmt. Corp. v. Danube Partners 141, LLC, 189 N.C. App. 601, 613,

659 S.E.2d 442, 451 (2008)).

As noted supra, counsel for Ms. Hager advocated that we expand the category

of de jure fiduciary relationships to include assisted living facilities with memory

wards and their residents, as licensed memory wards “possess[] ‘special knowledge

and skill’ ” concerning the care of those afflicted with cognitive impairments. Black

v. Littlejohn, 312 N.C. 626, 646, 325 S.E.2d 469, 482 (1985) (holding physicians share

a de jure fiduciary relationship with their patients because “the physician possesses

special knowledge and skill in diagnosing and treating diseases and injuries, which

the patient lacks, and the patient has sought and obtained the services of the

physician because of such special knowledge and skill.” (citation and internal

quotation marks omitted)). We decline to establish a new de jure rule for two reasons.

First, to create a de jure fiduciary relationship on the basis of special

knowledge and skill alone would greatly expand the “limited” list that our Supreme

Court has “not add[ed] to . . . lightly.” CommScope, 369 N.C. at 52, 790 S.E.2d at 660.

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Second, a person may wish to place a relative with Alzheimer’s in a long-term care

facility for reasons other than the specialized knowledge of care providers, whether

for a lack of physical space in the home or insufficient time to provide the necessary

degree of care and supervision. By contrast, a patient seeks the assistance of a

physician to resolve a medical ailment, injury, condition, or concern that involves

highly personal information and requires the specialized knowledge and skill of a

doctor to address. Black, 312 N.C. at 646, 325 S.E.2d at 482. We do not, therefore,

hold that all long-term care facilities owe a fiduciary duty to all residents in their

memory wards.

Turning to the existence of a de facto fiduciary duty, our Supreme Court’s

decision in King presents the most relevant precedent. Mr. King was referred by his

primary care physician to a surgeon to treat an acute medical condition. King, 369

N.C. at 455-56, 795 S.E.2d at 344. During his first visit to the surgeon’s office, Mr.

King was asked to provide confidential medical information and sign several

documents. Id. at 456, 795 S.E.2d at 344. Among the documents was a “poorly

drafted, confusing, and nonsensical” arbitration agreement that failed to define what

arbitration was, state the patient in signing the agreement would waive his

constitutional rights to a jury trial, or advise the patient to consult with an attorney

prior to signing. Id. Mr. King, who lacked any education beyond high school and had

limited exposure to legal documents, signed the arbitration agreement without

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understanding its import or optional nature. Id. at 453, 795 S.E.2d at 343. Once the

arbitration agreement and the other intake forms were signed, Mr. King met with

and received treatment from the surgeon, who allegedly injured him in the course of

the surgery. Id. at 452-53, 795 S.E.2d at 342-43. The surgeon sought to compel

arbitration in Mr. King’s ensuing lawsuit, and, following an appeal to and remand

from this Court, the trial court denied the motion, concluding the surgeon: (1) owed

Mr. King a fiduciary duty; and (2) breached that duty by failing to disclose all material

terms of the arbitration agreement. Id. at 455-59, 795 S.E.2d at 344-46.

On a second appeal, we affirmed the trial court, and the Supreme Court

allowed discretionary review. Id. at 461, 795 S.E.2d at 347. In modifying and

affirming our decision, the Court held that the facts disclosed a de facto fiduciary

relationship, because the patient: (1) was referred to the surgeon by his primary care

physician, who already had a de jure fiduciary duty to the patient; (2) sought out the

surgeon for his specialized skill and knowledge;1 (3) provided the surgeon with

confidential medical information on arrival and prior to being seen; and (4) “had

received a limited education and had little to no experience interpreting legal

documents.” Id. at 466, 795 S.E.2d at 350. It made clear that its holding was

determined by these facts, declining to impose a de jure fiduciary relationship and

1 At oral argument, Ms. Hager’s counsel argued that this factor alone was entirely dispositive
of the Supreme Court’s decision in King. Such a reading is not supported by the language of the
opinion. Id. at 466, 795 S.E.2d at 350.

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instead concluding a de facto one existed following “[a] careful examination of the

information contained in the findings of fact made in the [trial court’s earlier] May

2013 and November 2015 orders.” Id. The trial court orders followed mandates by

this Court and the Supreme Court for additional detailed factual findings concerning

the nature of the parties’ relationship. Id. at 455-62, 795 S.E.2d at 343-47.

The uncontroverted evidence and findings of fact made by the trial court in this

case are readily distinguishable from the extensively developed facts that led to the

conclusion that a fiduciary relationship existed in King. Ms. Hager was not referred

to Gabriel Manor by a person who already owed her father a pre-existing fiduciary

duty, but instead was referred by her chiropractor, who had never treated her father

and who had no personal knowledge of his condition. Unlike Mr. King, Ms. Hager

was not asked to sign the Arbitration Agreement before she could evaluate the care

offered by Gabriel Manor; prior to signing the agreement, she toured the facility and

was provided the opportunity to ask questions. She signed the agreement after

assessing the facility with her friend, Ms. List, who also had the opportunity to offer

her independent thoughts on the facility. The record below does not disclose Ms.

Hager’s degree of education. In light of these factual distinctions, King’s factually

specific analysis and holding is not controlling here.

We also disagree with Ms. Hager’s argument that the findings and evidence

show she placed Mr. Hoffmaster with Gabriel Manor because of its staff’s specialized

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skill and knowledge in caring for people suffering from Alzheimer’s. The trial court’s

findings of fact, which Ms. Hager does not dispute, include that on 27 October 2015

she “realized that the time had come that she could no longer care for her father in

her home. She did not feel as though she could violate his dignity by bathing and

toileting him.” (emphasis added). The trial court also found that “Ms. Hager was

desperate to place her father in a facility because she could no longer meet his

needs[,]” which, reviewing her affidavit submitted to the trial court and

uncontroverted by any other evidence, related to “bathing and personal care[,]” i.e.,

needs common to all people, not just those with Alzheimer’s and/or dementia.2 Ms.

Hager had cared for her father while he had dementia for over a year in her own home

prior to admitting him to Gabriel Manor. We therefore distinguish King on this

ground, as it does not appear that Ms. Hager sought out an assisted living facility

because she was unable to exercise specialized knowledge or skill in caring for Mr.

Hoffmaster’s medical needs, and we do not weigh this factor in favor of concluding a

fiduciary duty existed. See King, 369 N.C. at 465, 795 S.E.2d at 350 (“Individuals

consult with surgeons, like they do with other physicians, because such persons

possess ‘special knowledge and skill . . . which the patient lacks;’ accordingly, ‘the

patient has sought and obtained the services of the physician because of such special

2 One of the documents presented to Ms. Hager in the course of admitting Mr. Hoffmaster was
an “Inquiry Information” form. That form, given to all persons seeking to admit someone to Gabriel
Manor, asks whether the person to be admitted needs help being bathed and clothed and, separately,
whether the person should be placed in assisted living or memory care.

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knowledge and skill.’ ” (quoting Black, 312 N.C. at 646, 325 S.E.2d at 482) (emphasis

added)).

The only two facts common to both this case and King are the provision of

confidential information by the party asserting the existence of a fiduciary duty and

their lack of legal expertise. While it is true that the provision of confidential

information places confidence in the recipient, that alone does not create a fiduciary

duty; for example, people seeking home financing are often required to provide

confidential information to lenders, yet those transactions “are considered arm’s

length and do not typically give rise to fiduciary duties.” Dallaire, 367 N.C. at 368,

760 S.E.2d at 266 (citations omitted). And, unlike Mr. King, Ms. Hager provided the

confidential information only after she had the opportunity to perform her own due

diligence by touring and dining at Gabriel Manor with her friend. Cf. King, 369 N.C.

at 466, 795 S.E.2d at 350 (“Before he even saw Dr. Bryant, Mr. King demonstrated

sufficient trust and confidence in him to provide Dr. Bryant with confidential medical

information.”). Ms. Hager’s lack of legal knowledge does not suffice to show the

fiduciary relationship present in King, particularly when the Arbitration Agreement

at issue here—in contrast to the agreement in King—outlined the nature of

arbitration, identified the rights Mr. Hoffmaster was relinquishing, and encouraged

Ms. Hager to seek the advice of legal counsel before signing. And unlike Mr. King,

Ms. Hager had the right to cancel the Arbitration Agreement on her father’s behalf

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for any reason within 60 days, during which period she had the opportunity to

monitor the care provided to him. In light of all the uncontroverted facts, we cannot

conclude that when Ms. Hager signed the Arbitration Agreement, Gabriel Manor

“ ‘figuratively [held] all the cards . . . [such] that the special circumstance of a

fiduciary relationship ha[d] arisen.’ ” Lockerman, ___ N.C. App. at ___, 794 S.E.2d at

352 (quoting S.N.R. Mgmt. Corp., 189 N.C. App. at 613, 659 S.E.2d at 451). We

therefore reverse the trial court’s order concluding Smithfield East owed Mr.

Hoffmaster a fiduciary duty, whether that be through a de jure or de facto fiduciary

relationship.

D. Standing to Compel Arbitration

Defendants also appeal the trial court’s determination that the only party with

standing to compel arbitration is Smithfield East,3 based on the conclusion that

“[t]here is no competent evidence that [the remaining Defendants] are agents of

Smithfield East . . . such that they would benefit from their non-signatory status to

the Arbitration Agreement.” Indeed, with the exception of Smithfield East, each

Defendant has denied the allegations in the complaint asserting the existence of

relationships between them, and Saber Healthcare’s general counsel filed an affidavit

asserting that Saber Healthcare and Saber Holdings had “no involvement in the

3 Neither party argues that the trial court erred in concluding Smithfield East was a party to
the Arbitration Agreement.

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management of staff, the provision of care, control over the day to day operations, or

oversight of the operation or management of Smithfield East[.]”4 From this record,

we hold that the trial court did not err in concluding only Smithfield East had

standing to invoke the Arbitration Agreement, as there is no evidence to show a

relationship between the Defendants within the scope of the Arbitration Agreement

such that Mr. Hoffmaster agreed to arbitrate claims against the non-signatory

Defendants.5 However, because the trial court failed to resolve this issue as to one of

the non-signatory Defendants, Smithfield Operations, we remand to the trial court

for further factual findings addressing that party.

Defendants rightly point out that in two decisions, this Court has allowed non-

signatories to compel arbitration where an agency relationship exists between a non-

signatory defendant and a signatory to a relevant arbitration agreement. Brown v.

Centex Homes, 171 N.C. App. 741, 745-46, 615 S.E.2d 86, 88-89 (2005); Ellison v.

Alexander, 207 N.C. App. 401, 411-12, 700 S.E.2d 102, 110-11 (2010). In both cases,

however, the existence of a legally recognized relationship between the non-signatory

and signatory was not in dispute. Brown, 171 N.C. App. at 746, 615 S.E.2d at 89

(“Kroening did not sign the Contract which included the arbitration clause. However,

4 The parties pointed to no other evidence in the record concerning the existence or nature of
any relationships between the Defendants.
5 At oral argument, counsel for Defendants stated that this outcome would have no practical

effect on the underlying litigation or arbitration should we reverse the trial court’s order invalidating
the Arbitration Agreement with Smithfield East. We nonetheless must reach this issue because it was
properly presented to the trial court and appealed to this Court.

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her status as an agent of Centex affords her the right of arbitration.”); Ellison, 207

N.C. App. at 405, 700 S.E.2d at 106 (“[A] number of pertinent facts, including the

following, are not in dispute between the parties: Defendant is The Elevator

Channel’s CEO and a Board member.”).6 Further, the party seeking to compel

arbitration bears the burden of proving an agreement binding that party. Sciolino v.

TD Waterhouse Investor Services, Inc., 149 N.C. App. 642, 645, 562 S.E.2d 64, 66

(2002). We disagree with Defendants’ argument that this burden was satisfied based

solely on the allegations in the complaint.

In Revels v. Miss America Organization, 165 N.C. App. 181, 599 S.E.2d 54

(2004), this Court dealt with an analogous issue governed by North Carolina’s

Uniform Arbitration Act.7 There, the plaintiff’s complaint alleged the existence of a

written contract; that contract, however, contained an arbitration clause. Id. at 186,

599 S.E.2d at 58. The defendant denied that it had ever entered into the contract yet

sought to compel arbitration based on the contract terms. Id. On appeal, the

6 We note that there are other legal doctrines beyond those pertaining to agency relationships
that may allow for a non-signatory to compel arbitration, such as estoppel. Carter v. TD Ameritrade
Holding Corp., 218 N.C. App. 222, 227-29, 721 S.E.2d 256, 261-62 (2012) (listing the various legal
theories available to non-signatories). Defendants, however, have not raised any of these other
grounds on appeal.
7 Although the substantive provisions of an arbitration agreement may be governed, for

purposes of substantive law, by the FAA, it is nonetheless governed by the procedural provisions of
North Carolina’s Revised Uniform Arbitration Act when the issue of its arbitration is raised in our
Courts. Carter, 218 N.C. App. at 226, 721 S.E.2d at 260. That Revels involved an arbitration
agreement governed by the Revised Uniform Arbitration Act’s predecessor statute and not the FAA is,
therefore, a distinction without a difference for the purposes of our analysis. See Revels, 165 N.C. App.
at 187, 599 S.E.2d at 58 (“[W]e discern this to be a procedural, rather than substantive, issue.”).

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defendant “argue[d] that its burden . . . of showing a written agreement to arbitrate

has been met by plaintiff’s own pleadings, which uniformly allege the existence of a

valid and binding contract . . . which contains an arbitration clause.” Id. at 188, 599

S.E.2d at 59. We rejected the defendant’s argument based on its denial of the

plaintiff’s allegations:

It is undisputed that the [contract] was not signed by [the defendant].
Moreover, it is clear from [the defendant’s] pleadings and the arguments
of its counsel that, for purposes of defending against the merits of
plaintiff’s breach of contract claims, [the defendant] has throughout this
litigation denied acceptance of the [contract] as a contract between itself
and the plaintiff. Because the arbitration clause contained within the
[contract] was the sole basis for [the defendant’s] amended motion to
compel arbitration, we hold that the trial court’s findings support its
conclusion that [the defendant] failed to carry its burden of proving the
existence of a written agreement between plaintiff and [the defendant]
to arbitrate[.]

Id. at 189, 599 S.E.2d at 59.

We are not convinced, based on the evidence introduced below, that the non-

signatory Defendants in this case have standing to compel arbitration when they

have denied the existence of all alleged relationships and failed to introduce any

evidence of some other recognized connection to Smithfield East. We acknowledge

that there exists a presumption in favor of arbitration; however, that presumption

applies to the issue of whether the claims fall within the scope of a valid arbitration

agreement, not to the initial determination of whether there exists a valid agreement

to arbitrate between the parties in question. AVR Davis Raleigh, LLC v. Triangle

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Opinion of the Court

Construction Co., Inc., ___ N.C. App. ___, ___, 818 S.E.2d 184, 187 (2018). Here, the

parties to the Arbitration Agreement—Mr. Hoffmaster and Smithfield East—agreed

to arbitrate “claims against the Facility, its employees, agents, officers, directors, any

parent, subsidiary or affiliate of the Facility.” Though we hold that the Arbitration

Agreement was valid between its signatories (and Smithfield East is therefore

entitled to the presumption that Mr. Hoffmaster’s claims against it fall within that

agreement), the non-signatory Defendants have failed to introduce evidence showing:

(1) that they are parties to any arbitration agreement with Mr. Hoffmaster; or (2)

that there exists an employee, agent, officer, director, parent, subsidiary, or affiliate

relationship with Smithfield East within the meaning of the Arbitration Agreement.

Thus, absent any evidence showing the existence of a relationship covered by the

Arbitration Agreement, the non-signatory Defendants have failed to establish that

they and Mr. Hoffmaster “mutually agreed to arbitrate their disputes[,]” Routh v.

Snap-On Tools Corp., 108 N.C. App. 268, 271-72, 423 S.E.2d 791, 794 (1992), and this

presumption in favor of arbitration does not come into play.8

8 We note that at least one federal circuit appeals court has held, albeit in an unpublished
opinion, that a non-signatory defendant failed to meet its evidentiary burden to compel arbitration
where it denied the agency relationship alleged in the complaint and introduced evidence disclaiming
such a relationship. Roes v. SFBSC Management, LLC, 656 Fed. Appx. 828 (9th Cir. 2016)
(unpublished). This Court has previously done the same where there was no evidence indicating a
relationship with a signatory. Adams v. Pulliam, 177 N.C. App. 286, 628 S.E.2d 259, 2006 WL 998090,
*1-2 (unpublished) (April 18, 2006) (“First, we must determine who were the parties to the . . .
agreement so that we can determine whether the party who brought the arbitration proceeding . . .
had standing to do so. . . . [T]he party who filed the demand for arbitration . . . did not sign the
agreement, was not a party to the agreement, nor did it succeed to any of the rights of either of the

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Opinion of the Court

Our holding, however, does not reach Smithfield Operations. The trial court

failed to make any findings or conclusions concerning Smithfield Operations in the

order denying the motion to compel. On remand, the trial court must make findings

from the evidence concerning Smithfield Operations’ relationship with Smithfield

East and resolve whether that party has standing to compel arbitration.

III. CONCLUSION

For the reasons set forth above, we reverse the trial court’s determination that

Smithfield East owed and breached a fiduciary duty to Mr. Hoffmaster such that the

Arbitration Agreement is unenforceable. We affirm its conclusion that the non-

signatory Defendants lacked standing to compel arbitration, with the exception of

Smithfield Operations, and remand for further findings and conclusions concerning

whether that entity has standing. On remand, the trial court shall enter an order

staying and ordering arbitration of all claims against Smithfield East; it shall also

determine whether the claims against the remaining Defendants shall be stayed

pending arbitration. See Sloan Financial Group, Inc. v. Beckett, 159 N.C. App. 470,

485, 583 S.E.2d 325, 334 (2003) (noting that whether to stay nonarbitrable claims

while arbitration of other claims is pending is in the discretion of the trial court).

REVERSED IN PART, AFFIRMED IN PART AND REMANDED.

Judge DAVIS concurs.

parties who did sign the agreement. . . . Thus, . . . it did [not] have standing to compel arbitration of a
dispute[.]”).

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Opinion of the Court

Judge BRYANT concurs in the result only.

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