Williams v. C-U-Out Bail Bonds

IN THE SUPREME COURT OF THE STATE OF KANSAS

No. 116,883

JOEANN WILLIAMS, ERIC WILLIAMS, HAZEL S. NOBLE, W.J.W., and L.L.W.,
Appellants,

v.

C-U-OUT BAIL BONDS, LLC,
Defendant, and
CITY OF OVERLAND PARK, KANSAS, ex rel. OVERLAND PARK POLICE DEPT.,
Appellee.

SYLLABUS BY THE COURT

1.
Whether a district court erred by granting a motion to dismiss for failure to state a
claim is a question of law subject to unlimited review.

2.
An appellate court reviewing a district court's decision to grant a motion to dismiss
will assume as true the well-pleaded facts and any inferences reasonably drawn from
them. If those facts and inferences state any claim upon which relief can be granted,
dismissal is improper.

3.
A pleading's bare legal conclusions need not be credited absolutely in the same
way that the plaintiffs' factual allegations must be when a judge rules on a motion to
dismiss. But, in this case, the amended petition's allegations that bail bondsmen intended
to enter the plaintiffs' home without legal authority and that police officers left the scene
with full knowledge of the bondsmen's illegal conduct were not bare legal conclusions.

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4.
Whether a duty exists is a question of law.

5.
The mere fact that a governmental entity owes a legal duty to the public at large
does not establish that the governmental entity owes a duty to an individual member of
the public. However, in this case, the amended petition alleged sufficient facts to support
a police undertaking of a duty owed to the individual plaintiffs under Restatement
(Second) of Torts § 323 to completely investigate bail bondsmen's forced entry into the
plaintiffs' home.

6.
Whether a governmental entity is immune from liability under an exception in the
Kansas Tort Claims Act is a matter of law. Accordingly, appellate review is de novo.

7.
Liability is the rule, and immunity is the exception for governmental entities sued
under the Kansas Tort Claims Act. In this case, once police had undertaken a duty owed
to the plaintiffs their decision to discontinue an investigation of bail bondsmen's
potentially illegal conduct was not protected by discretionary function immunity.

Review of the judgment of the Court of Appeals in 54. Kan. App. 2d 600, 402 P.3d 558 (2017).
Appeal from Johnson District Court; JAMES F. VANO, judge. Opinion filed October 11, 2019. Judgment
of the Court of Appeals affirming the district court is reversed. Judgment of the district court is reversed,
and the case is remanded to the district court for further proceedings.

Curtis N. Holmes, of Holmes Law Office, LLC, of Olathe, was on the brief for appellants.

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 Michael K. Seck, of Fisher, Patterson, Sayler & Smith, LLP, of Overland Park, was on the brief
for appellee.

The opinion of the court was delivered by

BEIER, J.: This appeal concerns whether a police duty to investigate bail
bondsmen's entry into a private home arose and, if so, whether the City of Overland Park
is immune from any liability for police officers' breach of the duty.

Those present in the home at the time the bail bondsmen forced their way inside
sued the bondsmen's company, C-U-Out Bail Bonds, LLC, and the City on a variety of
claims. A district court judge dismissed the City as a defendant, ruling the plaintiffs failed
to state a valid cause of action. A Court of Appeals panel affirmed, and this court granted
the plaintiffs' petition for review.

We conclude today that the plaintiffs' amended petition alleged sufficient facts to
support (a) potential intentional illegal conduct on the part of the bail bondsmen, (b) a
police undertaking of a duty to investigate owed to the plaintiffs individually, and (c) no
discretionary function immunity for the City under the Kansas Tort Claims Act (KTCA).

FACTUAL AND PROCEDURAL BACKGROUND

Agents of C-U-Out came to the home of JoeAnn and Eric Williams at about 11
p.m. in search of Rickesha Wright, the Williamses' daughter-in-law. JoeAnn; Eric; Hazel
Noble, JoeAnn's 90-year-old mother; and two of JoeAnn's grandchildren were in the
home at the time.

The agents' entry into the home became the subject of this lawsuit brought by the
home's occupants. The plaintiffs' amended petition alleged:

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 "XI.

"The instant causes of action arise[] from the conduct of agents and/or employees
of the above-named Defendants while acting within the course and scope of their
employment.

"XII.

"At approximately 11:00 o'clock p.m., on the evening of Wednesday, August 6th,
2014, several armed representatives of Defendant, C-U-Out, arrived at a single family
residence occupied at the time by all of the above-named Plaintiffs. Upon information
and belief, Plaintiffs allege that the representatives of C-U-Out were attempting to locate
an individual by the name of Rickesha Wright (hereinafter 'Ms. Wright'), the daughter-in-
law of the first and second named Plaintiffs herein. According to the representatives of
C-U-Out, Ms. Wright was a criminal defendant who had been released on bond and had
absconded from the law, and as a result of which her surety bond[,] which had been paid
by C-U-Out[,] was in jeopardy of being revoked.

"XIII.

"The representatives of C-U-Out knocked at the door and were met by Plaintiff,
JoeAnn Williams (hereinafter 'Ms. Williams'), who answered the door. The
representatives inquired as to whether Ms. Wright was present, at which point Ms.
Williams informed them that Ms. Wright was not at the house.

"XIV.

"The representatives of C-U-Out then asked to enter the residence to verify that
Ms. Wright was not present, at which point Ms. Williams reiterated that Ms. Wright was
not at the home and told them that they could not enter. She also informed them that she
was caring for her elderly mother who was inside the home suffering from the effects of
Alzheimer's Disease.

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 "XV.

"Ms. Williams closed the door and returned to care for her mother at which time
the representatives of C-U-Out began an attempt to force the door open with a steel
battering ram.

"XVI.

"Ms. Williams then returned to the front door and told the representatives of C-
U-Out again that Ms. Wright was not present, that they were frightening everyone inside
the home, and that she intended to call the police. Whereupon one of the representatives
of C-U-Out put his foot in the door, informed Ms. Williams that she would be charged
with aiding and abetting a felon if she continued to refuse to let them in, and when Ms.
Williams' dog started barking at the representative, he put his hand on his gun as if
preparing to shoot the dog.

"XVII.

"While holding the door against the representative's foot, Ms. Williams called the
Overland Park Police Department and uniformed officers of the Overland Park Police
Department arrived a few minutes later.

"XVIII.

"While two (2) of the representatives of C-U-Out remained at the front porch
attempting to force the front door of the residence open, another of the representatives
momentarily left to speak with the police officers who were just beyond the curtilage of
the home. At that moment, representatives of C-U-Out who had been standing on the
front porch forcibly entered the residence, pushing Ms. Williams backwards. Throughout
this incident, the police officers remained outside their patrol unit and observed the
forcible entry without taking any action. After the representatives of C-U-Out had forced
their way into the home, Ms. Williams called out to the police officers for assistance.

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 "XIX.

"In response, the officers told Ms. Williams that this was outside of their
jurisdiction and that they could do nothing about it and proceeded to withdraw from the
scene, leaving Plaintiffs alone and at the mercy of the armed representatives of C-U-Out.

"XX.

"Shortly after the police officers had left the scene, the representatives of
C-U-Out proceeded to search the residence going so far as to enter the private bedroom
of Ms. William[s'] ninety (90) year-old mother, Plaintiff, Hazel S. Noble, who was in
bed, and the private bedrooms of Ms. Williams' grandchildren, Plaintiffs W.J.W. and
L.L.W. who were also present.

"XXI.

"After failing to locate Ms. Wright, the representatives of C-U-Out then left the
home threatening Plaintiffs that they would return and do another search until they found
her.

"XXII.

"The representatives had no personal knowledge that Ms. Wright was or even
had been at the home, and, in fact, Ms. Wright was never at the home at the time of the
above-described incident, nor was there any available evidence at the time to suggest that
she was."

The plaintiffs' only claim against the City was labeled "negligent failure to
protect." It formed Count III of the amended petition and stated:

"XXXIII.

"Plaintiffs allege that at all times material hereto, the officers of the Overland
Park Police Department and by extension, the City of Overland Park, under the doctrine

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of Respondeat Superior had an affirmative obligation and duty to protect persons within
the jurisdictional limits of the City of Overland Park.

"XXXIV.

"Plaintiffs further allege that the incident described above took place within the
jurisdictional limits of the City of Overland Park.

"XXXV.

"Plaintiffs further allege that the police officers who were present at the home of
Plaintiffs at the time of the incident described above were personally aware of the facts
and circumstances which led to the incident, and had been called to the scene to protect
the peace.

"XXXVI.

"Plaintiffs further allege that once the officers were notified of the call,
affirmatively responded to the call, presented themselves at the scene, and were made
aware of the circumstances as previously described herein, they had an affirmative duty
to remain at the scene in order to protect Plaintiffs until the dangers associated with the
confrontation between Plaintiffs and armed representatives of Defendant, C-U-Out who
were then attempting forcibly to enter Plaintiffs' private residence had passed.

"XXXVII.

"The officers of the Overland Park Police Department violated their affirmative
duty to protect Plaintiffs when they left the vicinity of Plaintiffs' home after having been
called to and appearing at the scene with full knowledge that there were armed
representatives of a bonding company who had expressed their intention of forcibly
entering the private residence without the permission of the occupants and without legal
authority, and had actually forcibly entered the residence without the permission of the
occupants and without legal authority.

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 "XXXVIII.

"As a proximate result of the breach of the duty of the officers of the Overland
Park Police Department, the representatives of C-U-Out were permitted forcibly to enter
the private residence of Plaintiffs without privilege or legal authority and to invade the
privacy of Plaintiffs. In so doing, the officers of the Overland Park Police Department
failed to protect the rights of Plaintiffs in violation of their duty to do so.

"XXXIX.

"Plaintiffs further allege that the foregoing incident was subject to an internal
investigation conducted by the Office of Professional Standards of the Overland Park
Police Department and was found to be substantiated.

"XL.

"Pursuant to the Kansas Tort Claims Act, Plaintiffs thereafter filed a Notice of
Tort Claim with the City of Overland Park more than ONE HUNDRED TWENTY (120)
days prior to the filing of the instant Amended Petition to which there has been no
response by Defendant, City of Overland Park, as of the current date.

"XLI.

"As a result of the foregoing, Plaintiffs have suffered damages and are entitled to
all remedies permitted at law therefor."

The parties agree that the City filed a motion to dismiss, but the motion does not
appear in the record on appeal.

The plaintiffs' response, which is in the record, says the City sought dismissal
under K.S.A. 2016 Supp. 60-212(b)(6) because "the City owed no duty to Plaintiffs
which was breached, and that the City is immune from liability pursuant to K.S.A. § 75-
6104(c) and (e)."
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 The plaintiffs acknowledged in their response that law enforcement officers
generally owe a duty only to the public at large and not to particular individuals. Despite
this general rule, referred to as the public duty doctrine, the plaintiffs argued that law
enforcement officers can owe a special duty to victims of criminal acts. Citing Lovitt v.
Board of Shawnee County Comm'rs, 43 Kan. App. 2d 4, 221 P.3d 107 (2009), they said
that "[a] special duty arises when the government agency perform[s] an affirmative act or
ma[kes] a representation that under the circumstances create[s] a justifiable reliance on
the part of the person injured."

On immunity, the plaintiffs noted the City had not "provided [any] authority to
suggest that law enforcement ever acts within its sound discretion when it allows for the
commission of a serious crime in its very presence to which it has been called to respond
and possesses the capacity to prevent."

The City apparently filed a reply in support of its motion, but, again, it is not
included in the record on appeal.

The district judge granted the City's motion.

"In the Amended Petition, the Plaintiffs have alleged that the City's Police
Department was called to assist them in stopping a trespass upon their property, unlawful
entry into the home and, possibly, an assault with a firearm or [at] least a threat to
unlawfully discharge the firearm and damage the property of the Plaintiffs. Police
Officers were dispatched to the Plaintiffs' home, but they declined to intervene. The
Plaintiffs['] home was invaded by agents of the co-Defendant, C-U-Out Bail Bonds, LLC,
because the Police Officers refused to do their jobs in protecting Plaintiffs or enforcing
the laws of this State. The agents of the bail bond company claimed to be searching for a
fugitive who had absconded from the law. There is no indication that a warrant existed or
that the police made any investigation to see whether a valid bench warrant existed or
not. The City's Police Officers did nothing to stop the invasion of the home or threats

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 made by armed agents of the bail bond company. Police Officers left the area. The bail
bond agents invaded the privacy of the home. No fugitive was found in the residence or
immediate area of the Plaintiffs' home.

"Taking all of the allegations as true, the Court finds that Plaintiffs[] have failed
to state a claim upon which relief can be granted. Further, the Police Officers and thereby
the City as their employer are immune from liability under the Kansas Tort Claims Act in
the performance of their discretionary functions."

On the issue of KTCA immunity, the judge cited Robertson v. City of Topeka, 231
Kan. 358, 644 P.2d 458 (1982), saying Robertson made "clear that despite notice
pleading it is incumbent upon the Plaintiffs to allege facts sufficient to remove the
immunity." He concluded that the plaintiffs had failed to do so.

On duty, the judge wrote:

"The instant case is unlike Jackson vs. City of Kansas City[, 263 Kan. 143, 162-
63, 947 P.2d 31 (1997),] where the Police were under an affirmative duty to protect a
prisoner in custody, handcuffed and seated on the sidewalk, from harm. Jackson's throat
was cut when he was not protected from the person he had been accused of assaulting in
a domestic disturbance. While the Police investigated, Jackson was handcuffed and
unable to protect himself. The Court found a duty for the Police to protect those in
custody from outside harm.

"There is no such affirmative duty under Kansas law shown by the Plaintiffs in
this case."

The plaintiffs appealed to the Court of Appeals, challenging the district judge's
conclusions that the police owed them no duty and that the City was immune from suit
under the KTCA discretionary function exception. For its part, the City asked the panel to
apply a federal standard for determining whether to grant a motion to dismiss for failure

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to state a claim. See Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 555, 127 S. Ct. 1955,
167 L. Ed. 2d 929 (2007) (pleading must "'contain something more . . . than . . . a
statement of facts that merely creates a suspicion [of] a legally cognizable right of
action'"); Ashcroft v. Iqbal, 556 U.S. 662, 678, 129 S. Ct. 1937, 173 L. Ed. 2d 868 (2009)
(federal courts must determine whether claim has "facial plausibility"). They also argued
that the district court judge's reasoning and result on the two grounds for dismissal should
be upheld.

The panel declined the City's invitation to adopt the federal standard for reviewing
a motion to dismiss for failure to state a claim. Under the governing Kansas standard, it
acknowledged that it must consider all of the plaintiffs' well-pleaded facts as true, but it
said "nothing requires us to treat the legal conclusions contained within the petition as
also being true." Williams v. C-U-Out Bail Bonds, 54 Kan. App. 2d 600, 605, 402 P.3d
558 (2017). The panel specifically said it would disregard two such conclusions, "the
truth of which the City has not admitted": "C-U-Out representatives intended to enter the
house without legal authority" and "the police officers who responded to the call left with
full knowledge that the bail bondsmen were attempting to enter the house illegally." 54
Kan. App. 2d at 605. The panel then cited two statutes and one case dealing with bail
bondsmen and arrests without engaging in any meaningful analysis. See 54 Kan. App. 2d
at 606 (citing K.S.A. 22-2809; K.S.A. 22-2405[3]; State v. Burhans, 277 Kan. 858, Syl. ¶
2, 89 P.3d 629 [2004]).

On the merits of the duty issue, the panel recited the public duty doctrine—"the
general principle that a governmental agency owes duties to the public at large rather than
to individuals." Williams, 54 Kan. App. 2d at 607. To avoid application of the doctrine to
bar the plaintiffs' claim against the City, the panel said, the plaintiffs must establish the
existence of a special relationship between themselves and the police officers. Reviewing
existing caselaw, the panel concluded the plaintiffs' pleadings did not meet this test. 54
Kan. App. 2d at 607-11. Like the district judge before it, the panel emphasized its

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understanding that the plaintiffs' claim was based on the officers' inaction after arriving at
the Williams home.

"[T]he only affirmative act taken by the government employees—responding to a 911
call—was clearly within the officers' duties under statutes or agency regulations to
preserve the peace and protect public rights. Failing to intervene is an omission or an
inaction[,] which cannot reasonably be construed under our precedent as the performance
of an affirmative act which could create the special relationship necessary to fall within
the exception to the public duty doctrine. Nor did the officers' act of responding to the
Plaintiffs' call for help, as they were duty-bound to do, arguably cause Plaintiffs any
injury. Instead, according to the amended petition, it was the officers' failure to intervene
that injured them. [Citations omitted.]" 54 Kan. App. 2d at 611.

Although this holding that no duty arose could have ended the appeal, the panel
nevertheless proceeded to discuss and rule upon the KTCA immunity issue as well.

The panel identified the discretionary function exception to government liability
under K.S.A. 2016 Supp. 75-6104(e) as the exception to be examined and noted that "no
mandatory duty or guideline has been shown that would have governed the means by
which the police officers investigated the situation," 54 Kan. App. 2d at 615, but it
specifically focused on whether there was a requirement that officers arrest the C-U-Out
agents. It concluded that "a plain reading of [the] statute authorizing law enforcement
officers to make arrests supports the conclusion that the decision to make an arrest is
discretionary," and thus the exception shielded the City from liability. 54 Kan. App. 2d at
615-16 (citing K.S.A. 22-2401).

The plaintiffs petitioned this court for review on what they outlined as three
issues: (1) whether the panel erred in concluding the plaintiffs failed to allege sufficient
facts to support the conclusion that C-U-Out's agents lacked legal authority to invade the
plaintiffs' home; (2) whether the panel erred in concluding the officers did not owe

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plaintiffs an individual duty; and (3) whether the panel erred in concluding that the
officers and thus the City were immune under the KTCA. We granted review of all
issues.

DISCUSSION

"Whether a district court erred by granting a motion to dismiss for failure to state a
claim is a question of law subject to unlimited review." Cohen v. Battaglia, 296 Kan.
542, Syl. ¶ 1, 293 P.3d 752 (2013).

Our traditional test for review of motions to dismiss is often stated and familiar:

"When a defendant uses [K.S.A. 60-212(b)(6)] to challenge the legal sufficiency
of a claim, the court must decide the issue based only on the well-pled facts and
allegations, which are generally drawn from the petition. Courts must resolve every
factual dispute in the plaintiff's favor when determining whether the petition states any
valid claim for relief. Dismissal is proper only when the allegations in the petition clearly
demonstrate that the plaintiff does not have a claim. Halley v. Barnabe, 271 Kan. 652,
656, 24 P.3d 140 (2001) (citing Ripley v. Tolbert, 260 Kan. 491, 493, 921 P.2d 1210
[1996], and Bruggeman v. Schimke, 239 Kan. 245, 247-48, 718 P.2d 635 [1986]).
Likewise, appellate courts reviewing a district court's decision to grant a motion to
dismiss will assume as true the well-pled facts and any inferences reasonably drawn from
them. If those facts and inferences state any claim upon which relief can be granted,
dismissal is improper. Cohen v. Battaglia, 296 Kan. 542, 545-46, 293 P.3d 752 (2013)."
Steckline Communications, Inc. v. Journal Broadcast Group of KS, Inc., 305 Kan. 761,
767-68, 388 P.3d 84 (2017).

Stated another way, if the facts alleged in plaintiffs' amended petition and the reasonable
inferences arising from them stated a claim based on their theory "or any other possible
theory," we must reverse the district court and the Court of Appeals. See Cohen, 296
Kan. 542, Syl. ¶ 2, 545-46. It is also important to remember that, "[b]ecause Kansas is a

13
notice-pleading state, the petition is not intended to govern the entire course of the case."
Berry v. National Medical Services, Inc., 292 Kan. 917, 918, 257 P.3d 287 (2011). "[T]he
pretrial order is the ultimate determinant as to the legal issues and theories on which the
case will be decided." Unruh v. Purina Mills, 289 Kan. 1185, 1191, 221 P.3d 1130
(2009).

As noted above, the City urged the Court of Appeals to adopt and apply a federal
standard for review of motions to dismiss that is more difficult for plaintiffs to meet than
the traditional Kansas standard. Compare Twombly, 550 U.S. at 555 (pleading must
"'contain something more . . . than . . . a statement of facts that merely creates a suspicion
[of] a legally cognizable right of action'"), and Iqbal, 556 U.S. at 678 (federal courts must
determine whether claim has "facial plausibility"), with Halley v. Barnabe, 271 Kan. 652,
655-57, 24 P.3d 140 (2001) (quoting Noel v. Pizza Hut, Inc., 15 Kan. App. 2d 225, 231-
32, 805 P.2d 1244, rev. denied 248 Kan. 996 [1991]) (Kansas courts have "sound reasons
for exercising judicial skepticism towards dismissal of a petition for failure to state a
claim prior to the completion of discovery"). The City did not favor the panel with any
argument beyond an assertion of its druthers, and the panel did not do as it suggested.
The City did not file a cross-petition for review on this point and did not even mention its
preferred federal standard in its response to the plaintiffs' petition for review. We
therefore do not reach the issue of whether Kansas courts should adopt and apply the
federal standard in this case.

Sufficiency of Facts to Support Illegal Conduct

Plaintiffs first challenge the Court of Appeals panel's characterization of their
allegations that C-U-Out agents intended to enter the house "without legal authority" and
that the police officers left the scene with full knowledge that the bail bondsmen "were
attempting to enter the house illegally" as bare legal conclusions unworthy of credit or
consideration. Williams, 54 Kan. App. 2d at 605. The panel described the conclusions as

14
unadmitted by the defendants and ruled that the amended petition omitted "the underlying
factual allegations upon which such legal conclusions could arguably be built, such as
whether Rickesha Wright resided at the Williams' house on the date the bail bondsmen
invaded it or whether Wright had told the bail bondsmen that she did." 54 Kan. App. 2d
at 605-06.

Although we agree with the panel that a pleading's bare legal conclusions need not
be credited absolutely in the same way that the plaintiffs' factual allegations must be
when a judge rules on a motion to dismiss, we disagree with the panel that the two
statements it referenced are bare legal allegations it was free to disregard. Indeed, the
panel's observation that the City and C-U-Out had not admitted the agents intended to
break the law or that the police officers knew of that intention is telling. The panel's need
to mention the observation demonstrates that the existence of such an intention was a
matter of fact, subject to later proof. Although the ultimate decision on whether the
agents acted lawfully or unlawfully and what the agents and the police officers knew and
when they knew it would certainly be measured against the content of the governing law,
the content of the law alone could not settle the contested issue.

Further complicating the question, we note that the governing law, despite the
panel's intimations to the contrary, is not inevitably clear in Kansas.

To begin with, the C-U-Out agents' authorization to force entry into a home to
apprehend a person in Wright's position has three possible sources: common-law
privilege; statutory provisions; and contract, that is, the bond agreement between Wright
and C-U-Out. See Burhans, 277 Kan. at 863-68.

Under common law recognized and applied in Kansas, a bondsman may arrest a
principal such as Wright, even if that arrest requires breaking and entering the principal's
own home. 277 Kan. at 863-64. But common law does not permit a bondsman unfettered

15
legal access to a third party's home to search for a principal subject to bond. Indeed, a
bondsman's forcible entry into a third party's dwelling to arrest a person who does not
reside there and who has not been observed there may expose the bondsman to successful
prosecution for criminal trespass or assault. See 277 Kan. at 862, 868, 872-73. The
information in the record does not establish that Wright did or did not live at the
Williamses' home. Her absence at the 11 p.m. time of C-U-Out's agents' entry gives rise
to a reasonable inference that she did not live there.

Kansas statutory law also does not indisputably allow the type of conduct C-U-
Out's agents engaged in. The main statutory provision on bondsmen does not directly
address entry into a principal's or another's home, although it provides generally that a
principal's surety may make an arrest of the principal and deliver him or her to law
enforcement custody. See K.S.A. 22-2809. A second provision sets up safeguards for
such arrests, requiring that any surety or agent of a surety

"who intends to apprehend any person in [Kansas] . . . shall inform law enforcement
authorities in the city or county in which such surety or agent of a surety intends such
apprehension, before attempting such apprehension. The surety or agent of a surety shall
present to the local law enforcement authorities a certified copy of the bond, a valid
government-issued photo identification, written appointment of agency, if not the actual
surety, and all other appropriate paperwork identifying the principal and the person to be
apprehended. Local law enforcement may accompany the surety or agent." (Emphasis
added.) K.S.A. 2014 Supp. 22-2809a(b).

We cannot be certain at this point that C-U-Out complied with this provision. But the
allegation that one of the agents spoke to the police officers gives rise to a reasonable
inference that law enforcement may have been unaware of the attempt to apprehend
Wright before the officers arrived at the Williamses' home that night.

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 The third potential source of authority for C-U-Out's entry—the bond agreement—
is unavailable for our review because it is not contained in the record on appeal.
However, the amended petition alleged that the C-U-Out agents had "no personal
knowledge that Ms. Wright was or even had been at the home, and, in fact, Ms. Wright
was never at the home at the time of the . . . incident, nor was there any available
evidence at the time to suggest that she was." This allegation gives rise to a reasonable
inference that the C-U-Out agents lacked information from the bond agreement to support
Wright's residence at the Williamses' home.

In short, the C-U-Out agents may have been acting lawfully or unlawfully. They
may have known one way or the other; the police officers may have known one way or
the other. These are fact issues to be determined under the governing law. Under our
standard requiring us to treat all facts alleged in the amended petition and the reasonable
inferences to which they give rise as true, we conclude that the Court of Appeals panel
was too hasty in disregarding the amended petition's assertions that the agents intended to
act illegally and that the City's police officers knew it and turned a blind eye.

Existence of a Duty

Having ruled that the plaintiffs alleged sufficient facts in their amended petition to
support their claim that the C-U-Out agents intended to act illegally and that the police
officers knew it, we turn to whether the plaintiffs have any hope of establishing that the
police, and thus the City, had a duty of reasonable care that required them to respond
differently. As is always true with any negligence claim, the plaintiffs ultimately must
prove by a preponderance of the evidence "'(1) a duty owed to the plaintiff[s], (2) breach
of that duty, (3) causation between the breach of duty and the injury to plaintiff[s], and
(4) damages suffered by the plaintiff[s]." Manley v. Hallbauer, 308 Kan. 723, 726, 423
P.3d 480 (2018).

17
 '"Whether a duty exists is a question of law.'" Thomas v. Board of Shawnee County
Comm'rs, 293 Kan. 208, 221, 262 P.3d 336 (2011).

As the Court of Appeals panel recognized, the first hurdle that a plaintiff suing a
governmental entity in negligence generally must overcome is establishing that the entity
owed a duty to the plaintiff individually rather than a duty to the public at large. See
Keiswetter v. State, 304 Kan. 362, 365, 373 P.3d 803 (2016) (discussing public duty
doctrine).

The mere fact that a governmental entity owes a legal duty to the public at large
does not establish that the governmental entity owed a duty to an individual member of
the public. See Montgomery v. Saleh, 55 Kan. App. 2d 429, 438-39, 419 P.3d 8 (2018)
(quoting Kirk v. City of Shawnee, 27 Kan. App. 2d 946, Syl. ¶ 3, 10 P.3d 27 [2000]). A
law enforcement officer's general duty to preserve the peace is one such duty. Accord
Mills v. City of Overland Park, 251 Kan. 434, Syl. ¶ 5, 837 P.2d 370 (1992) ("As a
general rule, the duty of a law enforcement officer to preserve the peace is a duty owed to
the public at large."); see Commercial Union Ins. Co. v. City of Wichita, 217 Kan. 44, 53,
536 P.2d 54 (1975); see also South et al. v. State of Maryland, Use of Pottle, 59 U.S. (18
How.) 396, 402-03, 15 L. Ed. 433 (1855) ("It is an undisputed principle of the common
law, that for a breach of a public duty, an officer is punishable by indictment; but where
he acts ministerially, and is bound to render certain services to individuals . . . he is liable
for acts of misfeasance or non-feasance to the [injured] party.").

To warrant an exception to the public duty doctrine, a plaintiff suing a
governmental entity must establish either a special relationship or a specific duty owed to
the plaintiff individually. See Mills, 251 Kan. 434, Syl. ¶ 5 ("Absent some special
relationship with or specific duty owed an individual, liability will not lie for damages.").

18
 The Restatement (Second) of Torts outlines several special relationships that may
form the basis for such a government-entity duty, and we have used the Restatement as
authority for establishing a route to liability in the past. See Hesler v. Osawatomie State
Hospital, 266 Kan. 616, 624-25, 971 P.2d 1169 (1999) (discussing special relationships
set out in Restatement [Second] of Torts §§ 314A, 316-319, and 320 [1964]). The special
relationships discussed in Restatement §§ 314A-320 include those between parent and
child, master and servant, the possessor of land and licensees, persons in charge of one
with dangerous propensities and third parties, and persons with custody of another and
third parties. See McGee v. Chalfant, 248 Kan. 434, 438, 806 P.2d 980 (1991). The
existence of one of these relationships may create a duty for the actor to control the
conduct of another, either to protect that person or third parties. See Restatement
(Second) of Torts § 315.

This list of special relationships constitutes one set of bases for an exception to the
general rule that the "fact that the actor realizes or should realize that action on his part is
necessary for another's aid or protection does not of itself impose upon him a duty to take
such action." Restatement (Second) of Torts § 314 (1965) (duty to act for protection of
others). But a duty of affirmative action to aid another also may arise in other situations.
See Restatement (Second) of Torts § 321 (duty to act when prior conduct found to be
dangerous); § 322 (duty to aid another harmed by actor's conduct); § 323 (negligent
performance of undertaking to render services); § 324 (duty of one who takes charge of
another who is helpless); § 324A (liability to third parties for negligent undertaking).

Of particular note, Restatement (Second) of Torts § 323 recognizes a cause of
action for negligent performance of an undertaking to render services. See Sall v. T's,
Inc., 281 Kan. 1355, 1361-72, 136 P.3d 471 (2006) (applying § 323 to nongovernmental
defendant).

19
 "One who undertakes, gratuitously or for consideration, to render services to
another which he should recognize as necessary for the protection of the other's person or
things, is subject to liability to the other for physical harm resulting from his failure to
exercise reasonable care to perform his undertaking, if

"(a) his failure to exercise such care increases the risk of such harm, or

"(b) the harm is suffered because of the other's reliance upon the undertaking."
Restatement (Second) of Torts § 323 (1965).

In drafting this section of the Restatement, the American Law Institute included
two caveats:

"The Institute expresses no opinion as to whether:

"(1) the making of a contract, or a gratuitous promise, without in
any way entering upon performance, is a sufficient undertaking to result
in liability under the rule stated in this Section, or

"(2) there may not be other situations in which one may be liable
where he has entered upon performance, and cannot withdraw from his
undertaking without leaving an unreasonable risk of serious harm to the
other."

Section 323 applies "whether the harm to the other or his things results from the
defendant's negligent conduct in the manner of his performance of the undertaking, or
from his failure to exercise reasonable care to complete it or to protect the other when he
discontinues it." Restatement (Second) of Torts § 323, comment a. The rule applies both
to undertakings that are gratuitous and those undertaken for consideration.

With respect to termination of gratuitous aid, the Restatement takes the position
that the person is "not required to continue [the service] indefinitely, or even until he has

20
done everything in his power to aid and protect the other." Restatement (Second) of Torts
§ 323, comment c. Generally, the actor can abandon aid at any time.

"Where, however, the actor's assistance has put the other in a worse position than
he was in before, either because the actual danger of harm to the other has been increased
by the partial performance, or because the other, in reliance upon the undertaking, has
been induced to forego other opportunities of obtaining assistance, the actor is not free to
discontinue his services where a reasonable man would not do so." Restatement (Second)
of Torts § 323, comment c.

The Institute also noted:

"The Caveat also leaves open the question whether there may not be cases in which one
who has entered on performance of his undertaking, and cannot withdraw from it without
leaving an unreasonable risk of serious harm to another, may be subject to liability even
though his conduct has induced no reliance and he has in no way increased the risk. Clear
authority is lacking, but it is possible that a court may hold that one who has thrown rope
to a drowning man, pulled him half way to shore, and then unreasonably abandoned the
effort and left him to drown, is liable even though there were no other possible sources of
aid, and the situation is made no worse than it was." Restatement (Second) of Torts §
323, comment e.

As this court has noted in discussing § 323, that section is

"based upon the legal principle that a valuable consideration is not a prerequisite to the
existence of a duty to exercise due care. The law imposes an obligation upon everyone
who attempts to do anything, even gratuitously, for another, to exercise some degree of
care and skill in the performance of what he has undertaken, for nonperformance of
which an action lies. . . . Stated in another way, where one undertakes an act which he has
no duty to perform and another reasonably relies upon that undertaking the act must
generally be performed with ordinary or reasonable care. In 1928, Benjamin N. Cardozo,

21
 then Chief Judge of the Court of Appeals of New York, in Moch Co. v. Rensselaer Water
Co., 247 N.Y. 160, 159 N.E. 896 (1928), stated the rule in the following language:

"'"It is ancient learning that one who assumes to act, even though
gratuitously, may thereby become subject to the duty of acting carefully,
if he acts at all" [Citations omitted]. The plaintiff would bring its case
within the orbit of that principle. The hand once set to a task may not
always be withdrawn with impunity though liability would fail if it had
never been applied at all. . . .' p. 167." Circle Land & Cattle Corp. v.
Amoco Oil Co., 232 Kan. 482, 488-89, 657 P.2d 532 (1983).

This court has applied a similar section of the Restatement in the context of a
police officer's duty. See Fudge v. City of Kansas City, 239 Kan. 369, 373, 720 P.2d 1093
(1986) (applying Restatement [Second] of Torts § 324A, which expands liability of
negligent performance of undertaking to third parties), superseded by statute on other
grounds as stated in Woodruff v. City of Ottawa, 263 Kan. 557, Syl. ¶ 8, 951 P.2d 953
(1997).

In Fudge, James E. Fudge's wife brought a wrongful death and survival action
against the City of Kansas City and various police officers after her husband was killed in
an accident. The plaintiff alleged that the officers should have taken the intoxicated
person who caused the accident into custody because they knew that the person had the
potential to harm others.

This court held that the officers owed James Fudge a duty under those
circumstances. Fudge, 239 Kan. at 373. The officers' duty to take the intoxicated person
into custody stemmed from the police department's policy requiring officers to take an
alcohol- or drug-incapacitated person into protective custody if he or she is likely to
cause physical injury to the person or another. 239 Kan. at 372-73. This court relied on
Restatement (Second) of Torts § 324A, which reads:

22
 "One who undertakes, gratuitously or for consideration, to render services to
another which he should recognize as necessary for the protection of a third person or his
things, is subject to liability to the third person for physical harm resulting from his
failure to exercise reasonable care to protect his undertaking, if

"(a) his failure to exercise reasonable care increases the risk of such harm, or

"(b) he has undertaken to perform a duty owed by the other to the third person, or

"(c) the harm is suffered because of reliance of the other or the third person upon the
undertaking."

Returning to this case, in light of the various duties outlined above, we cannot say
that the plaintiffs' amended petition failed to state a claim upon which relief could be
granted because it lacked allegations sufficient to demonstrate the existence of a duty
owed to the plaintiffs individually. See Cohen, 296 Kan. at 545-46 (if well-pled facts and
inferences state any claim upon which relief can be granted, dismissal improper); Halley,
271 Kan. at 656 (dismissal proper only when petition clearly demonstrates plaintiff does
not have claim). Although the existence of a duty raises a question of law, where the
defendant's duty is predicated on an affirmative act or undertaking, there is a threshold
factual question of whether the defendant's behavior was such that it could trigger a duty.
See Cunningham v. Braum's Ice Cream & Dairy Stores, 276 Kan. 883, 894, 80 P.3d 35
(2003) (defendant's agreement or affirmative act indicating willingness to provide
services is a threshold requirement for duty to arise). Moreover, in situations such as this,
the factual scope of an undertaking will define the scope of the duty. See McGee, 248
Kan. at 442.

The facts alleged in the plaintiffs' amended petition and the reasonable inferences
arising from those facts lead to the conclusion under § 323 that the officers undertook to

23
render services to the plaintiffs. They did not merely respond to JoeAnn's 911 call; they
also remained at the scene for a time, observing the C-U-Out agents' actions; and they
spoke to one of the agents, thereby at least initiating an investigation. They did not, in the
plaintiffs' view, continue or complete their investigation, abandoning their undertaking to
assist the Williams family prematurely. Once the officers spoke to C-U-Out's agent, they
affirmatively undertook something beyond their mere public duty of responding to the
911 call. This duty could then be breached by an omission. See Fieser v. Kansas Bd. of
Healing Arts, 281 Kan. 268, 272, 130 P.3d 555 (2006) (elements of negligence are [1]
existence of duty, [2] act or omission in breach of duty).

On this record, given our responsibility to credit the amended petition's factual
allegations and examine whether they support a cause of action under any theory, we
hold that dismissal on the ground that plaintiffs would never be able to show that the
officers and the City owed them an individual duty was error. The amended petition was
sufficient to support the existence of a police and City duty under Restatement (Second)
of Torts § 323. See also Daubenspeck v. Com., 894 A.2d 867, 871 (Pa. Commw. Ct.
2006) ("In order to prove a special relationship, a party must establish that the
governmental entity was aware of the individual's situation or unique status, had
knowledge of the potential for the harm the individual suffered, and voluntarily assumed,
because of this knowledge, to protect the individual from the harm which occurred.").

KTCA Discretionary Function Immunity

Having disposed of the duty question in the plaintiffs' favor, we turn to the
plaintiffs' second challenge to the Court of Appeals panel's opinion: Were the officers,
and thus, the City, nevertheless immune from liability under the KTCA?

Whether "a governmental entity is immune from liability under an immunity
exception of the [KTCA] is a matter of law. Accordingly, appellate review is de novo."

24
Soto v. City of Bonner Springs, 291 Kan. 73, Syl. ¶ 4, 238 P.3d 278 (2010); see also
Patterson v. Cowley County, Kansas, 307 Kan. 616, 630, 413 P.3d 432 (2018).

Historically, sovereign immunity exempted governmental entities and their
officers from privately instituted civil suits without the expressed consent of the
sovereign. See Collins v. Heavener Properties, Inc., 245 Kan. 623, 628, 783 P.2d 883
(1989) (discussing historical origin of sovereign immunity). With the adoption of the
KTCA in 1979, the Legislature generally abolished sovereign immunity with respect to
tort claims.

"Liability is the rule, and immunity is the exception for governmental entities
sued under the KTCA. [Citation omitted.] The general rule of liability is established by
K.S.A. 2015 Supp. 75-6103(a)[,] which provides:

'Subject to the limitations of this act, each governmental entity
shall be liable for damages caused by the negligent or wrongful act or
omission of any of its employees while acting within the scope of their
employment under circumstances where the governmental entity, if a
private person, would be liable under the laws of this state.'" Keiswetter
v. State, 304 Kan. 362, 366, 373 P.3d 803 (2016).

Despite this general rule, the KTCA also provides exceptions that establish when a
governmental entity or employee is not liable for damages. See K.S.A. 2018 Supp. 75-
6104. "A governmental entity or an employee acting within the scope of the employee's
employment shall not be liable for damages resulting from" the exercise of certain
enumerated functions. See K.S.A. 2018 Supp. 75-6104(a)-(x). In addition, the
enumeration of exceptions to liability "shall not be construed to be exclusive nor as
legislative intent to waive immunity from liability in the performance or failure to
perform any other act or function of a discretionary nature." K.S.A. 2018 Supp. 75-6104.

25
 When the district judge granted the City's motion to dismiss, he did not explicitly
cite to any specific statutory exception, instead referring to immunity "in the performance
of [the officers'] discretionary functions." In its brief to the Court of Appeals, the City
explicitly invoked subsection (e) of K.S.A. 75-6104, which immunizes government actors
and entities from liability for

"any claim based upon the exercise or performance or the failure to exercise or
perform a discretionary function or duty on the part of a governmental entity or
employee, whether or not the discretion is abused and regardless of the level of discretion
involved." K.S.A. 2018 Supp. 75-6104.

As this is the only immunity provision invoked by the City on appeal, it is the only one
with which we concern ourselves.

In Robertson, an early KTCA case, this court addressed a district judge's dismissal
of a lawsuit against the City of Topeka based on the KTCA discretionary function
exception. As the district judge noted when dismissing this lawsuit, the Robertson
opinion stated: "Even with the advent of notice pleading, it is incumbent upon a person
asserting a claim against a public officer to make at least some allegation which, if true,
would tend to establish that immunity was not a bar to the claim." Robertson, 231 Kan. at
359 (citing Hendrix v. City of Topeka, 231 Kan. 113, Syl. ¶ 5, 643 P.2d 129 [1982]). But
we have recently held that a "governmental entity bears the burden to establish immunity
under the exceptions of the Kansas Tort Claims Act." Soto, 291 Kan. 73, Syl. ¶ 5.

Regardless, at this stage in this particular case, we are required to rely entirely on
plaintiffs' amended petition to determine whether the City is certainly immune from
liability. Multiple factors go into determining whether a function or a duty is
discretionary.

26
 "'Kansas courts look foremost to the nature and quality of the discretion exercised.'
Further, '[t]he mere application of any judgment is not the hallmark of the exception.' But
'[t]he more a judgment involves the making of policy[,] the more it is of a "nature and
quality" to be recognized as inappropriate for judicial review.' The necessity that the actor
employ expertise, whether educational or experiential, also is relevant to determining
whether an action is discretionary or ministerial. See Allen[ v. Kansas Dept. of S.R.S.],
240 Kan. [620,] 623, [731 P.2d 314 (1987)] (employee's action not discretionary when
decision on how to clean vomit from floor did 'not invol[ve] any particular skill or
training'). Negligent performance of a ministerial act is not within the protective orbit of
the discretionary function exception. [Citations omitted.]" Thomas, 293 Kan. at 234-35.

In Robertson, this court held that police officers were entitled to discretionary
function immunity for how they responded to a call from the plaintiff requesting that a
third party be removed from property. As the Robertson court summarized,

"Plaintiff advised the officers that [the third-party] had no right to be on the property, that
he was intoxicated, and that he would most likely burn the house down if he remained.
The officers refused to remove [him] from the premises and directed plaintiff to leave the
premises. Approximately fifteen minutes later, the house burned." Robertson, 231 Kan. at
358-59.

After discussing the Federal Tort Claims Act and quoting approvingly from cases
interpreting the FTCA, the court held that the officers were entitled to immunity.

"In the case at bar, Topeka police officers responding to a call were allegedly negligent in
refusing to remove [the third-party] from the plaintiff's property when requested to do
so. . . . [T]he officers had no clear-cut remedy. They were faced with a situation in which,
to keep the peace, someone had to be evicted from the property. They exercised their
judgment and asked the plaintiff to leave. We believe this to be an exercise of discretion
within the discretionary function exception. It would be virtually impossible for police
departments to establish specific guidelines designed to anticipate every situation an
officer might encounter in the course of his work. Absent such guidelines, police officers

27
 should be vested with the necessary discretionary authority to act in a manner which they
deem appropriate without the threat of potentially large tort judgments against the city, if
not against the officers personally." 231 Kan. at 362.

The court's review of federal caselaw convinced it that "it is the nature and quality
of the discretion exercised which should be our focus rather than the status of the
employee exercising that discretion." 231 Kan. at 362. Federal courts had noted that
"'[j]udgment is exercised in almost every human endeavor,' so that factor alone cannot be
determinative of immunity." 231 Kan. at 361.

Kansas Professor William E. Westerbeke has written about some inconsistency in
the "model" Kansas courts have used to analyze discretionary function immunity,
singling out Robertson for cogent criticism:

"Kansas cases also reflect the divide between the strict discretionary function limited to
policy-oriented decisions and the broad discretionary function encompassing decisions
that are not ministerial.

....

" . . . [T]he pattern of decisions seems rather ad hoc, and occasionally an
individual case will recognize one model of discretion, but then resolve the issue in a
manner consistent with the other. For example, Robertson v. City of Topeka was the
seminal case in which the court defined discretionary function as not simply a mere
exercise of judgment, but rather a policy-oriented decision that the legislature intended to
put beyond judicial review. . . . The court held the police conduct to be discretionary
because the departmental manual did not provide a clear guideline on how police should
handle the situation. In essence, despite its formal adoption of the narrow discretionary
function limited to policy-oriented decisions, the court actually employed a broad
discretionary function approach by relying on the absence of a mandated police
procedure to justify a discretionary characterization of the police officer's conduct."

28
 Westerbeke, The Immunity Provisions in the Kansas Tort Claims Act: The First Twenty-
Five Years, 52 U. Kan. L. Rev. 939, 960-63 (2004).

We also note that, in some cases, this court has held that the existence of a
common-law duty prevents application of the KTCA discretionary function exception.
See Nero v. Kansas State University, 253 Kan. 567, 588, 861 P.2d 768 (1993).

In Nero, the plaintiff, a KSU student, had sued KSU after being sexually assaulted
in a coed residence hall by another student. On appeal after summary judgment in KSU's
favor, this court addressed whether KSU owed the plaintiff any duty and whether KSU
was immune to liability under any exception to the KTCA. The court held that the
university-student relationship did not create a duty in and of itself. 253 Kan. at 580. But
on the facts of the case, KSU owed the plaintiff a duty nonetheless.

"KSU is a landlord furnishing housing to its students in competition with private
landlords. It owes a duty of reasonable care to its tenants. KSU has discretion whether to
furnish housing to students. Once that discretionary decision is made, the university has a
duty to use reasonable care to protect its tenants. Generally, whether a landlord has
breached the duty of reasonable care to a tenant is a question of fact.

....

"Here, KSU knew of the [previously] alleged rape [by the other student] and had
taken reasonable steps under the circumstances—i.e., it removed [him] from the coed
dormitory and moved him across campus and into an all-male dormitory. The university
requested that [he] stay away from the coed dorm and the food service building. School
was ending, and [he] was allowed to finish the semester.

"When [the other student] enrolled for intersession, KSU had the option of
refusing to rent space to him. Instead, the university placed him in a coed dorm with the
plaintiff, who is from a different state and presumably had no knowledge of the pending
rape charge against [the other student]. [The plaintiff] knew [he] was a fellow student

29
 living in the same dormitory, which may have given her a false sense of security. She
ended up alone with [the other student] in a public area. Had [he] been a stranger and not
living in the same dormitory, [the plaintiff] might have been more likely to protect herself
by immediately leaving the area." Nero, 253 Kan. at 583-84.

Based on those facts, the court concluded reasonable people could disagree whether the
attack was foreseeable and thus whether KSU had violated its duty of reasonable care to
the plaintiff. 253 Kan. at 584-85.

Having established that KSU owed a duty, the court then turned to immunity.
After discussing caselaw interpreting and applying discretionary function immunity, the
court ruled that KSU was not immune from suit. "KSU exercised its discretion to build,
maintain, and operate housing units. Once that discretionary decision was made, KSU
had a legal duty to use reasonable care under the circumstances in protecting the
occupants of the coed housing unit from foreseeable criminal conduct while in a common
area." 253 Kan. at 588. In essence, when KSU crossed over from exercising its discretion
in how to perform any duty owed to the public at large, it was obligated under common-
law principles to exercise a duty of reasonable care the same as a private housing
provider.

When we review all of our cases, we conclude that the question of whether
discretionary function immunity arises is highly contextual. We are unwilling to hold that
any exercise of discretion—no matter how minute by however low level an employee—
inevitably means that immunity exists.

Here, on the facts alleged in the amended petition, officers arguably undertook an
investigation of the incident that would ultimately cause the plaintiffs' damages. And the
Court of Appeals panel's primary, perhaps sole, focus on the officers' failure to arrest the
C-U-Out agents does not have the dispositive legal significance the panel appears to

30
attribute to it. Rather, it is the officers' broader choice to discontinue the investigation
they had begun that is under scrutiny. Certainly, if the alleged crime being committed
was more obvious and had more serious consequences—a lynching, for example—we
would not say that the officers' exercise of discretion to cut their investigation short was
"of the nature and quality which the legislature intended to put beyond judicial review."
See Bolyard v. Kansas Dept. of SRS, 259 Kan. 447, 452, 912 P.2d 729 (1996). We think
the situation is likewise even when the allegedly illegal conduct is less obvious and its
consequences less serious. Given the facts alleged in the plaintiffs' amended petition, this
lawsuit should have survived the City's motion to dismiss based on discretionary function
immunity under the KTCA.

CONCLUSION

For the reasons outlined above, we reverse the Court of Appeals opinion affirming
the district court and reverse the district court's grant of the City's motion to dismiss. This
case is remanded to district court for further proceedings.

JOHNSON, J., not participating.
JEFFREY R. ELDER, District Judge, assigned.1

1
REPORTER'S NOTE: Under the authority vested in the Supreme Court by art. 3,
§ 6(f) of the Kansas Constitution, District Judge Elder was appointed to hear case No.
116,883 to fill the vacancy on the court by the retirement of Justice Johnson.

31