P Atricia L. Rom Ero v. Robert L. Wilkie

UNITED STATES COURT OF APPEALS FOR VETERANS CLAIMS

No. 19-3687

P ATRICIA L. ROM ERO, APPELLANT ,

V.

ROBERT L. WILKIE,
SECRETARY OF VETERANS AFFAIRS, APPELLEE.

On Appeal from the Board of Veterans' Appeals

(Argued October 15, 2020 Decided November 20, 2020)

Zachary M. Stolz, with whom Alyse E. Galoski was on the brief, both of Providence, Rhode
Island, for the appellant.

Ronen Z. Morris, with whom William A. Hudson, Jr., Principal Deputy General Counsel;
Mary Ann Flynn, Chief Counsel; Sarah W. Fusina, Deputy Chief Counsel; and Margaret E.
Sorrenti, Appellate Attorney, were on the brief, all of Washington, D.C., for the appellee.

Before ALLEN, MEREDITH, and FALVEY, Judges.

ALLEN, Judge: This case is about the presumption of regularity—how it may be triggered
as well as rebutted. Courts often cite United States v. Chemical Foundation, Inc.,1 for the Supreme
Court's statement of the presumption: "The presumption of regularity supports the official acts of
public officers, and, in the absence of clear evidence to the contrary, courts presume that they have
properly discharged their official duties."2 The presumption of regularity reflects Federal courts'
deference to the other branches of Government and efficiency concerns. But it is not a carte
blanche. After all, the presumption of regularity is rebuttable. 3
In the May 9, 2019, decision we consider now on appeal, the Board of Veterans' Appeals
concluded that appellant had failed to rebut the presumption of regularity by clear evidence and
applied the presumption to find that VA had mailed a Statement of the Case (SOC) to appellant's
counsel, the firm of Chisholm Chisholm & Kilpatrick (CCK). On appeal appellant argues that the

1
272 U.S. 1 (1926).
2
Id. at 14-15.
3
See Ashley v. Derwinski (Ashley I), 2 Vet.App. 62, 65 (1992), amended (May 28, 1992), on reconsideration,
2 Vet.App. 307 (1992).
Board erred because the presumption never attached or, in the alternative, because she had
successfully rebutted it. Both are questions of law. 4 For his part, the Secretary insists no error
occurred here.
We disagree with appellant on attachment but agree with her on rebuttal. We hold as a
matter of law that in this case the existence of VA's legal duty to mail an SOC to a claimant's
representative was enough for the presumption to attach, and no further evidence was required to
trigger the presumption. Though the Board correctly determined that the presumption applied here,
the Board erred in evaluating the sufficiency of appellant's rebuttal evidence. We also hold as a
matter of law that in this case appellant rebutted the presumption based on the Board's favorable
factual finding that she had produced substantial evidence of a widespread problem with VA not
mailing correspondence plus CCK's statement of nonreceipt. Therefore, the Court will set aside
the May 9, 2019, Board decision and remand this matter for further proceedings consistent with
this decision. On remand, the Board must make a new timeliness finding based on a correct
understanding of the law. We stress that we do not hold that VA's mailing practices are irregular
as a broad, categorical matter. Rather, we conclude that appellant in this case rebutted that
presumption based on the evidence she submitted and the Board's factual determinations about
that evidence.

I. FACTS AND PROCEDURAL HISTORY
Appellant Patricia Romero served honorably in the United States Army from January 1970
to April 1971.5 In June 2016 she sought an increased disability rating for her service-connected
PTSD, including entitlement to a total disability rating based on individual unemployability
(TDIU), and service connection for several other conditions.6 The regional office (RO) denied

4
Crumlich v. Wilkie, 31 Vet.App. 194, 205 (2019).
5
Record (R.) at 3160.
6
R. at 3124-28, 3137-39. Because this appeal does not concern the merits of appellant's claims, we do not detail them
here.

2
each claim.7 Appellant then appointed her current representative, CCK,8 and filed a timely Notice
of Disagreement (NOD) as to all the denied claims.9
In an August 16, 2017, SOC, the RO continued to deny appellant's existing disability rating
for PTSD, as well as entitlement to TDIU and service connection for the other conditions. 10 CCK
asserts that VA failed to send CCK the SOC.11
On November 2, 2017, while reviewing appellant's file in the Veterans Benefits
Management System, an online database that contains veterans' claims files, CCK became aware
of the August 2017 SOC.12 The next day, CCK notified VA's Evidence Intake Center that VA had
failed to send CCK the SOC, arguing that VA was not entitled to the presumption of regularity
and alleging ongoing problems with VA's mailing system that called into question its regularity. 13
On November 6, 2017, 4 days after learning about the SOC, CCK submitted a VA Form 9
Substantive Appeal (merits Substantive Appeal) on appellant's behalf as to all the issues listed in
the SOC.14 CCK also argued that the appeal was timely because VA had failed to notify it of the
SOC.15 CCK repeated its belief that VA's mailing practices are irregular.
In a December 7, 2017, letter, VA found appellant's Substantive Appeal untimely.16 A
week later, CCK filed an NOD, arguing for the timeliness of appellant's Substantive Appeal.17 The
RO issued an SOC on the timeliness issue later that month,18 and CCK perfected an appeal on that
question.19

7
R. at 836-37.
8
R. at 776-78.
9
R. at 760-71.
10
R. at 687-737.
11
R. at 336.
12
See R. at 333.
13
R. at 336.
14
R. at 326-34.
15
R. at 333.
16
R. at 281-85.
17
R. at 277.
18
R. at 232-47.
19
R. at 224-27.

3
 In support of the argument that appellant's merits Substantive Appeal was timely, CCK
submitted three documents. The first document was a 2017 U.S. Government Accountability
Office (GAO) report about VA entitled "Actions Needed to More Effectively Manage Outgoing
Mail."20 "GAO was asked to review VA's mail management practices" because "VA's reported
mail volume and costs . . . are among the highest in the federal government."21 CCK highlighted
two sentences from the report: (1) "'VA is not managing its mail program effectively, as it lacks
key elements of an effective mail management program'"; and (2) "'VA is unable to determine the
extent to which its mail operations are efficient and effective.'"22
Second, CCK submitted a sworn statement by Robert Chisholm, Esq., of CCK (the
Chisholm affidavit).23 Among other things, Mr. Chisholm said that he was aware of at least 863
instances between July 2015 and May 2018 where VA failed to mail him a copy of a case-related
document.24 He explained that his office exchanged emails and phone calls with a number of
Veterans Benefits Administration (VBA) employees about mailing issues. 25 Mr. Chisholm said
that, during a conference call, two VBA employees, one of whom was the Deputy Director, Office
of Business Process Integration, "acknowledged VA's continued failure to consistently mail
representatives copies of their claimants' decisional documents as required by 38 U.S.C. § 5104(a)
and 38 C.F.R. § 3.103(b)(1), and as reported by CCK and other veterans' representatives."26 VA
never refuted this account of the conversation Mr. Chisholm recounted.
Third, CCK submitted a sworn statement (the Rauber affidavit) from Diane Rauber,
Executive Director of the National Organization of Veterans' Advocates, Inc. (NOVA).27 In her
sworn statement Ms. Rauber described NOVA's efforts to inform VA of mailing failures. 28

20
R. at 159-77.
21
R. at 159.
22
R. at 225 (quoting R. at 167, 171); see also R. at 190 ¶ 4.
23
R. at 190-95.
24
R. at 190 ¶ 3.
25
R. at 192-93 ¶¶ 11-21.
26
R. at 192 ¶ 11, 193 ¶ 21.
27
R. at 76-77.
28
R. at 76 ¶ 2.

4
Through communications with representatives accredited to represent claimants before VA, in late
2017 she became aware of 272 examples of VA mailing failures. 29
In its May 9, 2019, decision, the Board denied appellant's appeal.30 The Board found that
(1) on August 16, 2017, VA mailed an SOC to appellant and CCK; (2) the SOC was addressed to
the correct addresses for both appellant and CCK; (3) appellant filed her merits Substantive Appeal
on November 6, 2017; and (4) the evidence she submitted was "not clear evidence sufficient to
rebut the presumption that the August 16, 2017[,] SOC was mailed to" appellant and CCK. 31
Therefore, the Board concluded that appellant's merits Substantive Appeal was untimely.32 The
Board walked through all the evidence CCK had submitted, including the statement in the
Chisholm affidavit that VBA employees had acknowledged VA's mailing failures. 33
The Board then analyzed whether appellant had rebutted the presumption of regularity. 34
"[D]espite the substantial evidence that [CCK] has provided that reflects a widespread problem
with VA not mailing correspondence," the Board said, "there is no clear evidence that VA did not
mail the actual August 2017 SOC to [appellant] or [CCK] to the addresses listed on the SOC." 35
The Board reasoned that CCK's statement of nonreceipt alone was not sufficient to rebut the
presumption. 36 As for other evidence, the Board reasoned that this Court has "consistently
indicated that evidence that clearly rebuts the presumption should be specific to the facts of the
case at hand."37 But "[h]ere, the Veteran has not submitted any evidence specific to this Veteran's
file or the mailing practices as applicable to the handling of this Veteran's case."38 Rather, the
evidence "discusses general VA mailing deficiencies and does not directly discuss the August 16,

29
R. at 77 ¶ 3.b.
30
R. at 9-14.
31
R. at 9.
32
R. at 10.
33
R. at 11-12.
34
R. at 12-14.
35
R. at 12.
36
R. at 12-13.
37
R. at 13 (citing Clarke v. Nicholson, 21 Vet.App. 130, 135 (2007); YT v. Brown, 9 Vet.App. 195, 199 (1996); Chute
v. Derwinski, 1 Vet.App. 352, 353 (1991) (per curiam order); Schoolman v. West, 12 Vet.App. 307, 311 (1999)).
38
Id. (emphasis in original).

5
2017[,] SOC."39 The Board noted that nothing in the record suggested that VA had admitted to
failing to mail the August 16, 2017, SOC.40 "At most VA acknowledged—not in the context of
discussing this Veteran's case—a widespread problem with mailing . . . ."41 The Board concluded
that the evidence "[did] not clearly rebut the presumption that the August 16, 2017[,] SOC was
mailed" because there was "little, if any, evidence" of a failure to mail the August 16, 2017, SOC.42
Thus, the Board concluded that the presumption of regularity still applied, the August 2017 SOC
was properly mailed, and the merits Substantive Appeal was not timely.43 This timely appeal, over
which we have jurisdiction,44 followed.

II. PRESUMPTION OF REGULARITY
At bottom, the parties' positions reflect disagreement not simply about how the
presumption of regularity operates, but what it is. To answer the questions of law this appeal
presents, therefore, we start by looking at the presumption's origins, predicate, and rationales. From
there, we summarize how courts proceed when the presumption of regularity applies in a case.
The presumption of regularity's origins are not entirely clear from or well explained in
caselaw.45 A deep dive, though, reveals that, like so many other American legal concepts, the now
so-called presumption of regularity is rooted in English common law. 46 The presumption of

39
Id.
40
Id.
41
Id.
42
Id. (emphasis in original).
43
R. at 14.
44
See 38 U.S.C. §§ 7252(a), 7266(a).
45
See Note, The Presumption of Regularity in Judicial Review of the Executive Branch, 131 HARV. L. REV. 2431,
2431 (2018) (stating that "the doctrine's operation and foundations are little understood"); Carissa Byrne Hessick, A
Bit of History on the Presumption of Regularity, PRAWFS BLAWG (Jan. 14, 2019, 7:06 AM),
https://prawfsblawg.blogs.com/prawfsblawg/2019/01/a-bit-of-history-on-the-presumption-of-regularity.html
(exploring the origins of the presumption in U.S. caselaw); see also Andrew Hessick, Carissa Hessick on the
Presumption of Regularity, YALE J. ON REG.: NOTICE & COMMENT (Jan. 14, 2019) (citing Carissa Hessick's blog post),
https://www.yalejreg.com/nc/carissa-hessick-on-the-presumption-of-regularity/ ("Despite its widespread application,
the source of the presumption is less clear.").
46
See President of the Bank of U.S. v. Dandridge, 25 U.S. 64, 69 n.b (1827) (citing R. v. Hawkins, 103 E.R. 755, 757-
58 (1808) (citing more English common law) ("[T]he presumption, that every man has conformed to the law, shall
stand till something shall appear to shake that presumption."); see also R.H. Stearns Co. of Bos., Mass. v. United
States, 291 U.S. 54, 62-63 (1934) (citing Dandridge, 25 U.S. at 70, for the presumption of regularity).

6
governmental or administrative regularity derives from a much broader, more widely applicable
principle, as stated simply by an English court in The King v. Hawkins: "[T]he presumption, that
every man has conformed to the law, shall stand till something shall appear to shake that
presumption."47
In 1827, the U.S. Supreme Court restated this broad principle in Dandridge:
[T]he law itself, for the purpose of strengthening the infirmity of evidence, and
upholding transactions intimately connected with the public peace, and the security
of private property, indulges its own presumptions. It presumes that every man, in
his private and official character, does his duty, until the contrary is proved; it will
presume that all things are rightly done, unless the circumstances of the case
overturn this presumption, according to the maxim, omnia presumuntur rite et
solemnitur esse acta, donec probetur in contrarium.[48] Thus, it will presume that a
man acting in a public office has been rightly appointed; that entries found in public
books have been made by the proper officer; that, upon proof of title, matters
collateral to that title shall be deemed to have been done; as, for instance, if a grant
or feoffment has been declared on, attornment will be intended, and that deeds and
grants have been accepted, which are manifestly for the benefit of the party. [49]
To be sure, the current presumption's exact bounds and nature are debatable. 50 But we think
it fair to say that, especially as it was stated in these early cases, "[t]he presumption perhaps is less
a rule of evidence than a general working principle"51 or "a collection of deference doctrines."52
That distinction matters particularly when we consider what predicate triggers the
presumption of regularity. Evidentiary presumptions typically apply only upon a showing of
predicate evidence. 53 But the presumption of regularity is different; either evidence or law can

47
103 E.R. at 757-58.
48
The maxim means "[a]ll things are presumed to have been done rightly and with due formality unless it is proved
to the contrary." Carissa Hessick, supra note 45.
49
25 U.S. at 69-70 (footnote omitted).
50
See generally Note, supra note 45 (diving into the various applications and facets of the presumption of regularity).
51
Nat'l Archives & Records Admin. v. Favish, 541 U.S. 157, 174 (2004); see Dandridge, 25 U.S. at 69 (recognizing
the presumption of regularity as conceptually distinct from typical evidentiary presumptions). But see Carissa Hessick,
supra note 45 (citing that statement from Favish but also stating that the presumption of regularity is an "evidentiary
presumption").
52
Alan Z. Rozenshtein, Another Blow to the Presumption of Regularity, LAWFARE (Mar. 10, 2020, 1:47 PM),
https://www.lawfareblog.com/another-blow-presumption-regularity; Note, supra note 45, at 2432 (calling the
presumption a "deference doctrine").
53
See Routen v. West, 142 F.3d 1434, 1440 (Fed. Cir. 1998) (citing evidence treatises) (concerning the presumption
of aggravation) ("When the predicate evidence is established that triggers the presumption, the further evidentiary gap
is filled by the presumption.").

7
trigger it. Certainly, "[a]cts done by a public officer 'which presuppose the existence of other acts
to make them legally operative, are presumptive proofs of the latter.'"54 But also, as the Federal
Circuit has recognized, the presumption of regularity may be "premised upon independent legal
authority rather than on evidentiary findings."55 Therefore, if law imposes a relevant, official duty
on an official, we presume that the official has properly performed that duty, unless there is
evidence to the contrary. 56
The presumption of regularity's more abstract predicate requirement bears out its
rationales, which include separation of powers and administrative efficiency. Chemical
Foundation's context—the judiciary reviewing the executive branch57—plus the Court's citations
in its otherwise cursory analysis to cases that discuss separation of powers 58 evince the Court's
conscious effort not to intrude on another branch's operations without good cause. 59 That Court
cited three other Supreme Court cases as support for its statement of the presumption of
regularity,60 one of which was United States v. Nix. 61 Nix explicitly recognized governmental

54
R.H. Stearns Co., 291 U.S. at 63 (quoting Dandridge, 25 U.S. at 70).
55
Kyhn v. Shinseki, 716 F.3d 572, 577 (Fed. Cir. 2013) (citing, as examples, Miley v. Principi, 366 F.3d 1343, 1346-
47 (Fed. Cir. 2004) (presuming that VA officials acted consistently with their legal duty under 38 U.S.C. § 7105(b)(1)
to mail the veteran notification of a rating decision); Butler v. Principi, 244 F.3d 1337, 1340-41 (Fed. Cir. 2001)
(presuming VA officials acted consistently with their legal duty under 38 U.S.C. § 5104(a) to mail the veteran notice
of appeal rights)); see Dandridge, 25 U.S. at 69 (stating that the law "presumes that every man, in his private and
official character, does his duty, until the contrary is proved").
56
Ashley v. Derwinski (Ashley II), 2 Vet.App. 307, 308 (1992). Appellant was unaware of any authority in which a
court required more of a predicate from the Government. Oral Argument (O.A.) at 6:30-7:45, Romero v. Wilkie, U.S.
Vet. App. No. 19-3687 (oral argument held Oct. 15, 2020), http://www.uscourts.cavc.gov/oral_arguments_audio.php.
57
272 U.S. at 7-8, 14. The Court cited three other Supreme Court cases as support for the presumption of regularity.
See id. at 15. Two of those, The Confiscation Cases and United States v. Page, do not discuss separation of powers
explicitly, but their contexts also suggest that such concerns influenced the Court's reasoning. Both cases involved
laws that required action by the President, and both involved allegations of noncompliance because the President did
not do as the statute required. Confiscation Cases, 87 U.S. 92, 108-09 (1873); Page, 137 U.S. 673, 678-80 (1891). Yet
in both cases the Court upheld the action based on presumptions. Confiscation Cases, 87 U.S. at 108-09; Page,
137 U.S. at 678-80.
58
272 U.S. at 15 (citing Dakota Cent. Tel. Co. v. South Dakota ex rel. Payne, 250 U.S. 163, 184 (1919) (discussing
separation of powers)); President of Monongahela Bridge Co. v. United States, 216 U.S. 177, 195 (1910) (same)).
59
See Rozenshtein, supra note 52 ("The presumption's tolerance for error also plays an important separation-of-powers
function: It protects the judiciary from too-frequent conflicts with the executive branch, which could in the long term
weaken the judiciary's checking ability."). But see Carissa Hessick, supra note 45 (stating that the presumption of
regularity "was used to allocate burdens of proof, not to prevent discovery or to insulate executive action from judicial
review").
60
272 U.S. at 15.
61
189 U.S. 199 (1903).

8
efficiency as a rationale for the presumption made there: "It would be an insupportable burden
upon the officers of courts if, every time a question was made before the accounting officers of the
Treasury of the correctness of their account, they were required to produce affirmative evidence
of every item."62 Both the Federal Circuit and this Court have also recognized efficiency as a
rationale for the presumption of regularity. 63 After all, "[i]f every government action had to be
supported with reams of documentation as to its scrupulousness, or if the government had to follow
every jot or tittle of the law, governing would grind to a halt."64
These concerns only go so far, though; "[t]he presumption of regularity is not absolute." 65
Under certain circumstances, courts can and will limit the application of this common law
creature.66 Namely, when irregularity plainly appears from the record, both the Federal Circuit and
this Court have refused to presume regularity.67 Indeed, to presume regularity in the face of an
"appearance of irregularity" 68 would defy logic. So then courts have not required the party
challenging the presumption to supply more evidence of irregularity when the appearance of
irregularity is apparent; to do so would be redundant and wasteful of resources. Instead, the Federal
Circuit and this Court have "reverse[d]," or inverted, the presumption—or assumed that that which
appears irregular is in fact irregular—and have required the Government to disprove the
appearance of irregularity.69 When such reversals occur, they seem to function the same as putting
the Government to proof after a successful rebuttal. To be sure, even if no irregularity plainly
appears from the record, as a matter of course, a challenger gets an opportunity to produce clear

62
Id. at 206.
63
See Parks v. Shinseki, 716 F.3d 581, 585 (Fed. Cir. 2013) (stating, while discussing the presumption of regularity,
that "[a] presumption exists, of course, to eliminate the burden to produce evidence"); Wise v. Shinseki, 26 Vet.App.
517, 525 (2014) (quoting Parks, 716 F.3d at 585 ("The purpose of the presumption [of regularity] is 'to eliminate the
burden [on VA] to produce evidence' . . . .")).
64
Rozenshtein, supra note 52.
65
Ashley II, 2 Vet.App. at 309.
66
See Dandridge, 25 U.S. at 69-70 (stating that the law "will presume that all things are rightly done, unless the
circumstances of the case overturn this presumption"); Crumlich, 31 Vet.App. at 202 (mentioning that the "general"
presumption of regularity is "judicially created").
67
See, e.g., United States v. Roses Inc., 706 F.2d 1563, 1567 (Fed. Cir. 1983); Wise, 26 Vet.App. at 525 (citing Roses
Inc. as analogous precedent). Note that the possibility of spotting an apparent irregularity is different than requiring a
predicate finding that a Government agency has a regular process for performing an official duty required by law.
68
Wise, 26 Vet.App. at 527.
69
Roses Inc., 706 F.2d at 1567; see Ashley I, 2 Vet.App. at 66 (quoting Roses Inc., 706 F.2d at 1567).

9
evidence to rebut the presumption, and if she does so, the Government is put to proof.70 Either
way, whether a court or challenger identifies it, clear evidence of irregularity is what robs the
presumption of regularity of its power.
That overview of the presumption of regularity gives us much needed context to consider
the parties' arguments about the proper predicate for the presumption of regularity in this case and
the sufficiency of appellant's rebuttal evidence, to which we turn now.

III. PARTIES' ARGUMENTS
Appellant advances two theories of error. She argues first that the Board erred in
concluding that the presumption of regularity applied without requiring VA to produce predicate
evidence of sound mailing practices and procedures; in fact, she says, she proved that VA's process
is irregular.71 Alternatively, appellant argues that, assuming the presumption applies, the Board
erred by concluding that she had not rebutted the presumption; she contends she did rebut the
presumption and points to the Board's concession of, and substantial evidence of, irregular mailing
practices coupled with statements of nonreceipt. 72 She further argues the Board's error as to
rebuttal arose from the Board's erroneous conclusion of law that rebuttal evidence must be specific
to appellant's case. Under either theory, the Secretary failed to prove actual mailing, so, says
appellant, the Court should reverse the Board's findings that VA had mailed the August 16, 2017,
SOC and that the November 6, 2017, merits Substantive Appeal was untimely.73 If not reversal,
she asks for remand and insists that we should not afford the Secretary a further opportunity to
prove actual mailing. 74
For his part, the Secretary argues that the Court should affirm the Board's decision in all
respects. In response to appellant's first theory of error, the Secretary argues that the presumption's
proper predicate is VA's duty to mail an SOC when a claim calls for one, as provided in 38 U.S.C.

70
See, e.g., Crumlich, 31 Vet.App. at 205-06.
71
Appellant's Brief (Br.) at 9-15.
72
Id. at 15-20.
73
Id. at 20-22.
74
Id. at 22-23.

10
§ 7105(d)(1) and (3) and 38 C.F.R. § 19.30.75 As for the alternative theory, though the Secretary
conceded at oral argument that general evidence is germane to the analysis,76 he doubles down on
the Board's conclusion that clear rebuttal evidence must be specific to the facts of the case at
hand.77 The Secretary insists that in the case at hand appellant failed to rebut the presumption. At
oral argument, the Secretary conceded that he cannot prove actual mailing conclusively.78

IV. ANALYSIS
We hold as a matter of law that the presumption of regularity applied in this case, as the
Board concluded. But we also hold as a matter of law that appellant rebutted the presumption by
clear evidence consisting of the Board's favorable factual finding that the appellant had produced
"substantial evidence . . . that reflects a widespread problem with VA not mailing
correspondence," which we cannot review, plus CCK's statement of nonreceipt. Therefore, we will
reverse the Board's conclusion that appellant did not rebut the presumption. Though the Secretary
concedes that he cannot prove actual mailing, we may not find in the first instance when the
window to appeal began or whether the November 6, 2017, Form 9, appellant's merits Substantive
Appeal, was timely, so we will remand that matter for the Board to do so.
A. Step 1: Predicate
In its decision, the Board applied the presumption of regularity based on caselaw. 79 It also
recognized VA's official duty:80 When VA prepares an SOC, "[c]opies of [it] . . . will be submitted
to the claimant and to the claimant's representative, if there is one." 81 "The [SOC] will be
forwarded to the appellant at the latest address of record and a separate copy provided to his or her

75
Secretary's Br. at 13.
76
O.A. at 26:00-28:42.
77
Id.; Secretary's Br. at 11, 14, 16.
78
O.A. at 43:25-45:30.
79
See R. at 10 (citing Ashley I, 2 Vet.App. at 64-65, for the presumption of regularity).
80
Id. (quoting 38 U.S.C. § 7105(d)(3)).
81
§ 7105(d)(3). We note that the statute and regulations at issue in this case have been amended effective February
19, 2019, as part of VA's transition to a new appeals process. See Veterans Appeals Improvement and Modernization
Act of 2017 (VAIMA), Pub. L. 115-55, § 2(q)(1), 131 Stat. 1105 (Aug. 23, 2017); 84 Fed. Reg. 2449 (Feb. 7, 2019)
(providing notice that the effective date of the new VA appeals system outlined in the VAIMA is February 19, 2019).
Unless otherwise noted, all references to statutes and regulations in this opinion refer to the versions in effect at the
time of the August 2017 SOC.

11
representative (if any)."82 The date of the SOC's mailing triggers a 60-day window within which
the claimant must appeal if she so chooses. 83 If the SOC is not mailed to the claimant's
representative, the mailing requirement is not met, and the 60-day clock does not start to run. 84
Because this case concerns VA's performance of that legal duty as provided in statute and
regulation, the presumption of regularity applies; we presume that VA performs this duty unless
there is clear evidence to the contrary.85
Appellant's insistence that VA must have proven a predicate beyond an official duty here
is unavailing. In her brief, appellant relies on Routen,86 Malack v. BDO Seidman, LLP,87 and Posey
v. Shinseki,88 to argue that VA must have shown predicate evidence of regular mailing processes
and practices for the presumption of regularity to attach. Her reliance on those cases is misplaced.
Routen did not involve the presumption of regularity; it concerned the presumption of

82
38 C.F.R. § 19.30(a) (2017).
83
§ 7105(d)(3).
84
Kuo v. Derwinski, 2 Vet.App. 662, 666 (1992) (holding that the 60-day window did not commence when VA mailed
a copy of the SOC to a representative only); see Ashley I, 2 Vet.App. at 64 (interpreting a similar mailing requirement
for the Board decision).
85
See Kyhn, 716 F.3d at 577. We note that this Court stated, in Crain v. Principi, that "[i]n order for this presumption
[of regularity] to attach [to VA's mailing of an SOC], VA must mail notice to the latest address of record." 17 Vet.App.
182, 186 (2003); see also Matthews v. Principi, 19 Vet.App. 23, 27, opinion adhered to as modified on reconsideration
sub nom. Matthews v. Nicholson, 19 Vet.App. 202 (2005), aff'd, 176 F. App'x 110 (Fed. Cir. 2006). The regulation
requiring VA to send an SOC to the latest address of record existed at the time of the Crain decision, so it is unclear
why the Crain Court did not state that it is presumed that VA had complied with that regulatory duty, as the Court
subsequently did in Clarke, 21 Vet.App. at 133 (presuming that the Secretary properly discharged his official duty to
mail a copy of an RO decision to the claimant's "last known address"), rather than suggest that it was necessary to find
a predicate that VA used the correct address. (That said, an incorrect address can be the kind of "clear evidence" that
reverses or rebuts the presumption of regularity in this context. Indeed, the Crain Court seemingly recognized as much
a few sentences later. See 17 Vet.App. at 187 (noting that "VA's use of an incorrect address for a claimant constitutes
the 'clear evidence' needed to rebut the presumption of regularity")).
More importantly, the Court in Crain held that "the evidence showing that the RO used an incorrect ZIP Code for the
appellant, in conjunction with the appellant's assertion of nonreceipt of the November 1994 SOC, constitutes the clear
evidence that is needed to rebut the presumption of regularity." Id. at 189. Notably, even though VA used an incorrect
ZIP Code, the Court did not find that the presumption had not attached. Because the Court's decision instead turned
on its conclusion that the presumption had been rebutted, we conclude that Crain's statement regarding the predicate
evidence necessary for the presumption to attach is dicta. But no matter; in keeping wit h Crain, here the Board found
that "[t]he August 16, 2017[,] SOC was addressed to the Veteran's correct mailing address of record, was copied to
the Veteran's representative, and was addressed to the correct address of record for the Veteran's representative." R. at
9. The Board covered all possible bases and correctly concluded that the presumption of regularity applied here.
86
142 F.3d at 1440.
87
617 F.3d 743, 749 (3d Cir. 2010).
88
23 Vet.App. 406 (2010), as amended, No. 08-0240, 2010 WL 1842256 (Vet. App. May 10, 2010).

12
aggravation.89 But appellant makes no effort to explain why Routen should control over precedent
specific to the presumption of regularity. At most, the part of Routen that mentions the necessity
of predicate evidence generally applies to typical evidentiary presumptions—which, as explained
above, the presumption of regularity is not. 90 Similarly, appellant relies on Malack, a nonbinding
case discussing evidentiary presumptions generally, 91 without explaining how or why that
reasoning does or should displace on-point precedent.
As for Posey, appellant relies on it for the proposition that the presumption of regularity
"has 'at [its] root a showing that the [result] was the product of a consistent, reliable procedure.'"92
But that part of Posey was dicta; after dismissing the case on jurisdictional grounds, the Court
"fe[lt] compelled to comment."93 Further, appellant attempts to rip that single statement from its
limiting context. In Posey, everyone acknowledged that the presumption had been rebutted and
that the Secretary bore the burden to prove actual mailing, but the Secretary failed to do so because
he relied on a handwritten note in the file.94 The Court resurrected the presumption of regularity
to discuss remailing.95 Finally, and perhaps most importantly, Posey's support for commentary
about a showing of procedure is unpersuasive. Regarding the presumption of regularity, the Posey
Court cited only Sthele v. Principi,96 which did not require such a predicate finding. Rather, in
Sthele, the Court had, without explanation, ordered the Secretary to provide evidence of VA
mailing practices and procedures and before doing so gave no recognition to the role of the
presumption of regularity 97 —only to then assume (without analysis) that the presumption of

89
142 F.3d at 1437.
90
See supra pp. 6-8.
91
See 617 F.3d at 749.
92
Appellant's Br. at 10 (quoting Posey, 23 Vet.App. at 410).
93
Posey, 23 Vet.App. at 409.
94
Id.
95
Id. at 410 ("What the Secretary failed to do in this case was demonstrate that the remailing procedure followed in
Mr. Posey's case (i.e., a handwritten notation by an unidentified person on an internal document not sent to the
claimant) is the consistent and regular procedure that VA follows in cases in which the Board decision is returned as
undeliverable and remailed to the claimant at a different address.").
96
Id. (citing Sthele, 19 Vet.App. 11, 16-17 (2004)).
97
Sthele, 19 Vet.App. at 12-15.

13
regularity attached.98 The Sthele Court then held that the presumption had been rebutted based on
evidence of irregularities that it procured plus the appellant's statement of nonreceipt. 99 But leaving
aside this parsing, neither Posey nor Sthele does the work that appellant would have them do.
Additionally, at oral argument, 100 appellant invoked Crumlich,101 in which this Court
assumed without deciding that the presumption of regularity applied, and in a footnote declared
that, "[f]or the presumption of regularity to apply, there must first be some evidence of a regular
process."102 The problem for appellant is, the very case to which the Crumlich Court cited in the
next sentence,103 Kyhn, is the one in which the Federal Circuit recognized that the presumption of
regularity may be "premised upon independent legal authority rather than on evidentiary
findings."104 Kyhn's statement accords with our review of Supreme Court caselaw and we follow
it here. Clearly, Crumlich's reference to "evidence" was not meant to exclude the legal authority
that can support the application of the presumption, particularly considering that the issue in that
case was not whether the SOC had been mailed but when it was mailed and there was no valid
legal authority on that issue.
The Board properly applied the presumption of regularity in this case. All in all, appellant
mistakes a sufficient predicate for a necessary one. Interestingly, as we discuss next, the Board
made the same kind of mistake of law—mistaking sufficiency for necessity—except with respect
to rebuttal evidence.
B. Step 2: Rebuttal
As noted above, "[w]hether clear evidence exists to rebut the presumption is a question of
law that the Court considers de novo."105 To be clear, the inquiry here is whether appellant has
produced clear evidence sufficient to persuade us that we should not continue to presume that VA
did its duty and instead should require VA to prove that it did its duty in this case. Though a

98
Id. at 17.
99
Id.
100
O.A. at 5:15-:55.
101
31 Vet.App. 194.
102
Id. at 205 n.5.
103
See id. (citing Kyhn, 716 F.3d at 577-78).
104
716 F.3d at 577.
105
Crumlich, 31 Vet.App. at 205.

14
statement of nonreceipt standing alone is not enough to rebut the presumption, a statement of
nonreceipt coupled with other evidence can be.106 Other evidence can include, for example, "clear
evidence to the effect that [ ]VA's 'regular' mailing practices are not regular or that they were not
followed."107
Here, besides a statement of nonreceipt, appellant presented evidence that the Board
characterized as "substantial evidence . . . that reflects a widespread problem with VA not mailing
correspondence."108 This included evidence that VBA employees acknowledged VA's "continued
failure to consistently mail representatives copies of their claimants' decisional documents." 109
And so, the Board's findings about VA's mailing practices lead us to hold that in this case appellant
presented clear evidence sufficient to rebut the presumption that VA did its duty to mail CCK the
SOC.110
Indeed, it would make little sense to continue to presume in this case that VA mailed a
decisional document to a representative when the representative says he never received the
document and provides evidence that leads the Board to find "substantial evidence . . . that reflects
a widespread problem with VA not mailing correspondence."111 The Board's finding here, where
the presumption concerns VA's performance of a duty to mail, is like a finding of substantial
evidence that "VA's 'regular' mailing practices are not regular" where the presumption concerns
the regularity of particular VA mailing practices. 112 The difference is context. But in both cases,

106
See Sthele, 19 Vet.App. at 17 (recognizing that "a mere statement of nonreceipt is insufficient to rebut the
presumption of regularity," but holding that "evidence . . . reflect[ing] multiple irregularities in VA's handling of the
appellant's case . . . , coupled with the appellant's assertion of nonreceipt, constitute the clear evidence that is necessary
to rebut the assumed presumption of regularity"). Because appellant's theory is that VA failed to mail the SOC, not
that VA made a mistake in mailing, Crain's rule is inapplicable here. See 17 Vet.App. at 187 (stating that "[i]n order
to rebut the presumption under current caselaw where the mailing was made to the latest address of record, the
appellant must establish both that the mailing was returned as undeliverable and that there were other possible and
plausible addresses available to the Secretary at the time of the [Board] decision" (emphasis in original)).
107
See Ashley II, 2 Vet.App. at 309.
108
R. at 12.
109
R. at 192 ¶ 11, 193 ¶ 21; see R. at 13 ("At most VA acknowledged—not in the context of discussing this Veteran's
case—a widespread problem with mailing.").
110
To be clear, we make no determination that this evidence was sufficient to show that there is a widespread problem
with VA not mailing correspondence. That is a finding the Board made in its role of weighing the evidence.
111
R. at 12.
112
Ashley II, 2 Vet.App. at 309. See discussion infra pp. 18-19 for more detail on Ashley II's context.

15
"the Secretary is no longer entitled to the benefit of the presumption."113 Whether anyone can prove
that the SOC was or was not, in fact, mailed is a different question.
The Secretary insists that we can review or should ignore the Board's statement
("substantial evidence . . . that reflects a widespread problem with VA not mailing
correspondence") because the statement does not constitute a favorable factual finding. But it does.
And this Court is not permitted to review a "finding of material fact [favorable] to the claimant." 114
Whether there is "a widespread problem with VA not mailing correspondence" is a factual
question. 115 The answer might be a broad, sweeping factual finding, but it is factual. To state the
sky is blue right now is to state a fact. That statement may lack context and specificity and be
broad, but it is a fact. So too here. The Board found that there was "substantial evidence . . . that
reflects a widespread problem with VA not mailing correspondence" and that "VA acknowledged
. . . a widespread problem with mailing,"116 with no contradicting evidence provided by VA. Just
because the Board may not have recognized the legal significance of its findings does not mean it
did not make them.
The Board's factual finding of a widespread problem with VA not mailing correspondence
is material. Whether VA performs its statutory and regulatory duties to mail correspondence goes
to the heart of this appeal.
And that factual finding is favorable to appellant. Her position is that VA does not and did
not here mail correspondence; the Secretary's position is that VA does and did. The fact that the
Board member who reviewed the evidence in this case found a widespread problem with VA not
mailing correspondence in no way helps the Secretary; it only helps appellant.
Granted, we may not have made that finding in the first instance. And admittedly, it is
difficult to pinpoint what specific evidence led the Board to its conclusion. But that is beside the

113
Ashley II, 2 Vet.App. at 309.
114
38 U.S.C. § 7261(a)(4) (permitting review only of "adverse" material findings); see Medrano v. Nicholson,
21 Vet.App. 165, 170 (2007) (citing 38 U.S.C. § 7261(a)(4) (as amended by the Veterans Benefits Act of 2002, Pub.
L. No. 107-330, § 401, 116 Stat. 2820, 2832 (Dec. 6, 2002) (providing for Court to reverse or set aside only findings
of fact "adverse to the claimant"))) ("The Court is not permitted to reverse findings of fact favorable to a claimant
made by the Board pursuant to its statutory authority."), aff'd in part, dismissed in part sub nom. Medrano v. Shinseki,
332 F. App'x 625 (Fed. Cir. 2009).
115
R. at 12.
116
R. at 12, 13.

16
point. Because the Board's factual finding is material and favorable to appellant, we lack power to
reverse that finding. 117 What's more, neither VA nor the Secretary made any efforts to counter
appellant's evidence. And it was the Board's prerogative to find as it did on the evidence.118
Whether the Board then ignored its own finding and appellant's rebuttal evidence entirely
or gave them less weight is unclear from its analysis. Either way, its failure to appreciate the legal
significance of its own factual finding arose because it understood this Court to have "consistently
indicated that evidence that clearly rebuts the presumption should be specific to the facts of the
case at hand."119 Therefore, the Board concluded that appellant had failed to rebut the presumption
because, "[h]ere, [she] has not submitted any evidence specific to [her] file or the mailing practices
as applicable to the handling of [her] case."120
There the Board erred because it misunderstood our caselaw. The law that the Board cited
merely says what evidence is sufficient—not what is necessary—to rebut the presumption of
regularity.121
And, in fact, this Court held that non-claimant-specific evidence could be clear rebuttal
evidence in Ashley II.122 There, the Vietnam Veterans of America (VVA) had contracted with the
National Veterans Legal Services Project (NVLSP) to provide legal services for the VVA and its
clients.123 This Court afforded the Secretary the presumption of regularity for his practice, in the
regular course of business, of sending all official transmissions, including BVA decisions, to the
VVA as the representative of record. 124 The appellant contended that the Secretary did not

117
See § 7261(a)(4); Medrano, 21 Vet.App. at 170.
118
See Washington v. Nicholson, 19 Vet.App. 362, 369 (2005); Owens v. Brown, 7 Vet.App. 429, 433 (1995).
119
R. at 13 (citing Clarke, 21 Vet.App. at 135; YT, 9 Vet.App. at 199; Chute, 1 Vet.App. at 353; Schoolman,
12 Vet.App. at 311).
120
Id. (emphasis in original).
121
Clarke, 21 Vet.App. at 133-35 (discussing what evidence is "sufficient" to rebut the presumption); Chute,
1 Vet.App. at 353 (holding that "the evidence herein is sufficient to rebut the presumption of regularity" and making
no attempt to delineate outer bounds of the law); see YT, 9 Vet.App. at 199 (addressing an argument based only on a
statement of nonreceipt and making no attempt to delineate outer bounds of the law). Note that Schoolman discussed
the benefit of the doubt doctrine; it is not clear how that case supports the Board's legal position. See 12 Vet.App. at
311.
122
See 2 Vet.App. at 310 (discussing appellant's rebuttal "clear evidence": "copies of a number of letters dating from
the time of the [Board] decision at issue in this appeal which purport to transmit [Board] decisions").
123
Id.
124
Id.

17
follow—regularly or in her case—that practice and treated the VVA and the NVLSP as the same
entity.125 In support of that contention appellant submitted five letters from other claimants' cases
"addressed to the VVA and the NVLSP at a single address, that of the NVLSP."126 The Court
concluded that the appellant's evidence "directly contradict[ed] the Secretary's evidence with
respect to what is, in fact, the regular course of business at the BVA" and thus rebutted the
presumption.127 Is it possible that VA got it right in the appellant's case despite that evidence from
other cases? Sure. But that is not the point of the rebuttal stage; indeed, the Secretary had a chance
to prove he got it right in the appellant's case in the next stage but failed to do so.128
Ashley II instructs us that the standard for what evidence suffices as clear rebuttal evidence
in a given case certainly depends on the nature of the presumption at issue in a given case, but
clear evidence need not be claimant specific. Clear evidence need not be direct evidence that the
Secretary failed to mail something to the appellant. Here, the Secretary relies on VA's legal duty
to mail an SOC to a claimant's representative to trigger the presumption, which is fine—except the
Board found that VA has a "widespread problem" of failing to perform its mailing duties based on
appellant's evidence, and CCK asserted nonreceipt. Presumption rebutted.
Thus, the Board's reasoning was wrong as a matter of law. And because we conclude that
appellant produced clear evidence sufficient to rebut the presumption of regularity in this case, we
reverse the Board's conclusion to the contrary.
C. Secretary's Burden
Because we hold that appellant rebutted the presumption of regularity, the burden shifts to
the Secretary to establish that the August 16, 2017, SOC was mailed as required by statute and
regulation, or that appellant's representative actually received the SOC. 129 Because the Board
concluded that the presumption was not rebutted, the Board never shifted the burden to VA and
thus never found whether VA could prove actual mailing or receipt. We note that the Secretary
has made no effort to carry that burden on appeal in his brief or at oral argument. In fact, at oral

125
Id.
126
Id.
127
Id. at 311.
128
Id.
129
See Crain, 17 Vet.App. at 194.

18
argument the Secretary conceded that he cannot prove actual mailing conclusively.130 Therefore,
although we would normally remand the matter for the Secretary to attempt to shoulder his burden,
the Secretary's concession at oral argument would make such a remand pointless.
D. Remedy
Where the Secretary fails to carry his burden to show actual mailing or receipt, the clock
does not start to run on appellant's time to appeal from an SOC until appellant's representative
receives the SOC. 131 From the record and the Secretary's concession, it very well may be that
appellant's merits Substantive Appeal was timely. However, it is the Board's responsibility, not
ours, to make the necessary factual findings in the first instance. 132 Therefore, we remand the
matter for the Board to do so. 133
On remand, appellant is free to submit additional evidence and argument on the remanded
matter, and the Board is required to consider any such relevant evidence and argument. 134 The
Board must proceed expeditiously, in accordance with 38 U.S.C. § 7112.

V. CONCLUSION
After considering the parties' briefs, oral argument, the governing law, and the record, the
Court SETS ASIDE the May 9, 2019, Board decision and REMANDS this matter for further
proceedings consistent with this decision.

130
O.A. at 43:25-45:30.
131
Crumlich, 31 Vet.App. at 206; Crain, 17 Vet.App. at 187; Kuo, 2 Vet.App. at 666; see also Ashley I, 2 Vet.App. at
64.
132
See Thompson v. Gober, 14 Vet.App. 187, 188 (2000) (per curiam order) (stating that "this Court 'may remand if
it believes the [Board] failed to make findings of fact essential to the decision; it may set aside findings of fact it
determines to be clearly erroneous; or it may reverse incorrect judgments of law based on proper factual findings; "but
it should not simply [make] factual findings on its own"'" (quoting Hensley v. West, 212 F.3d 1255, 1263 (Fed. Cir.
2000))).
133
See id.
134
See Kay v. Principi, 16 Vet.App. 529, 534 (2002) (stating that, on remand, the Board must consider additional
evidence and argument in assessing entitlement to the benefit sought); Kutscherousky v. West, 12 Vet.App. 369,
372-73 (1999) (per curiam order).

19