The appellant, Donald Burkett, is a teacher in the Kansas City School District. His claim for Workers’ Compensation against the school district, as well as the Second Injury Fund, for injuries he suffered while breaking up a student fight, was dismissed for want of prosecution. This ruling was affirmed by the Labor and Industrial Relations Commission. Burkett appeals the dismissal.
The initial claim was filed April 15, 1993, for injuries suffered on February 18, 1993, the date Burkett was knocked unconscious and left in a stairwell at Metro High. Burk-ett’s problems stemmed from being unable to retain the lawyer who filed the claim. Hearing dates of April 15, 1994 and January 30, 1995 passed. After the January 30 date, the Administrative Law Judge put the claim on a Dismissal Docket for July 19, 1996; when Burkett appeared on that date without counsel, and not ready for hearing, the claim was dismissed.
In a nutshell, the attorney who filed Burk-ett’s claim was terminated as counsel in June 1994. Obviously, the record here as to the underlying claim for compensation is sketchy, but the accident is admitted, some medical has been paid, and the question appears only to be the nature and extent of the permanent partial disability. Burkett has seen numerous doctors for headaches and vision problems. At the January 1995 hearing, Burkett told the Administrative Law Judge (ALJ) his problems obtaining new counsel, including his assertion he was still under treatment, his employer refused to pay the bills, and he was unable to pay his medical bills from his own pocket. He contacted five attorneys to handle his case (including original counsel) which was set for dismissal in July 1996. On June 17, 1996 he met with the attorney who represents him on this appeal. Counsel told him she would handle and appeal if the ALJ subsequently entered a dismissal, but told him it would take months to prepare for hearing on the under*568lying claim, plus she' could not adequately review the file before July 19th.
Counsel for the employer and the Second Injury Fund appeared at the July 19th setting, and asked that the claim be dismissed. Both lawyers said there had been no contact from Burkett for two years, and that Burkett was supposed to see a physician in August 1994, but failed to keep the appointment. Burkett told the ALJ of his attempts to retain counsel, that some had strung him along and sent him to doctors where he obtained ratings, but they ultimately refused to take his case after holding onto the file for months at a time. Counsel representing him on this appeal told Burkett to call her if the case was not dismissed. Before taking action, the ALJ called counsel and told her point blank the case would not be dismissed “if you will take the case.” Counsel could not tell the ALJ she would represent Burk-ett. The ease was dismissed because the claimant failed to appear ready for hearing on a case set on the dismissal docket. Counsel who would not take the Burkett claim has taken the appeal of the dismissal.
The dispositive question presented on this appeal is whether the Commission’s decision to dismiss the claim, so long dormant, for lack of an attorney, should be affirmed, or whether the claimant showed good cause for failing to appear for hearing represented by counsel. Ross v. Safeway Stores, Inc., 738 S.W.2d 611, 615 (Mo.App.1987); Webb v. Labor and Industrial Relations Com’n, 674 S.W.2d 672, 673—74 (Mo.App.1984); Cade v. Bendix Corp., 564 S.W.2d 608, 610 (Mo.App.1978). Section 287.650.1., RSMo 1994, states, “[T]he division shall have power to strike pleadings and enter awards against any party ... who fails ... to comply with its lawful orders.” This power is delegated to the ALJ’s in § 287,610.2, under a procedure, not here in question, in 8 C.S.R. 50-2.010(19). Review of this question of law is under § 287.495.1.(3) and (4), and the court must determine whether the undisputed facts justify the order of dismissal.
At the outset, this court must acknowledge a hesitance to negate an effort by an enormously busy section of state government to deal with its caseload. The court is not unmindful of the great stretch of time, with little activity and no attorney of record, from the claim (April 1993) through the hearing dates to the ultimate dismissal (July 1996).
It is also to be noted that despite the long delay, Burkett had attempted to retain counsel for a hearing. “[T]o dismiss a case for prior inactivity while it was being pursued could cause many cases to be dismissed which should not be.” Laurie v. Ezard, 595 S.W.2d 336, 338 (Mo.App.1980). Though counsel for the employer and the Second Injury Fund had not heard from the claimant, he, as a non-lawyer, can hardly be faulted for not reporting to them because of his lack of success in obtaining counsel. Perhaps he will never be able to obtain counsel, either because of facts unknown to this court on this record, or merely because he was formerly represented and no one else wants to take his case. Nonetheless, Burkett, a father of six, who had an accident and suffered injury on the job which left him unconscious, has made more than a perfunctory effort to obtain counsel and litigate his claim. The delay has not been to thwart a defense by the defendants. The delay has not inured to the benefit of the claimant—he is unable to fund his own medical treatments, and is on a cash basis for treatment, and presumably rating physicians. It can also be inferred that counsel who prosecuted the appeal of the dismissal has had sufficient time to study the claim, and bring the matter to settlement or for adjudication on the merits as to permanent partial disability from this admitted accident. “The ends of justice will be better served by allowing the ease to proceed on its merits rather than to be determined without the parties having an opportunity to present evidence and to otherwise be heard.” Laurie v. Ezard; 595 S.W.2d at 338. These cases must be decided on a case by case basis, but, in Missouri the law disfavors dismissal of cases because of failure to prosecute. McMillan v. Wells, 924 S.W.2d 33, 35 (Mo. App.1996).
The order of dismissal is reversed, and the cause is remanded for a setting for hearing.
*569EDWIN H. SMITH, J., concurs.
ULRICH, C.J., P.J., dissents in separate dissenting opinion.