Hart v. W. Union Tel. Co.

McKee, J.

I dissent. This was an action to recover damages for failure to transmit and deliver a cipher message to the person to whom it was addressed.

On the 15th of December, 1882, plaintiff delivered to the *585manager of the defendant, at its office in Stockton, for transmission to San Francisco, the following cipher message :

“ December 15, 1882.
" To Geo. W. McNear, San Francisco:
“ Buy bail barley falún report by mail.
Geo. Hart.”
“ 8 collect.”
Upon the receipt of the message at the Stockton office, the operator of the defendant promptly attempted to send it to San Francisco ; but it was received in the San Francisco office in the following form:
“ 4
172
“ M. 9:20 a F. 8 collect Sk.
“ Stockton, Cal. Dec. 15.
“ San Francisco, December 15.
“Geo. W. McNear: Buy bain barley falún. Report by mail.
“ George Hart.”
" R.”

And in that form it was delivered to the person to whom it was addressed.

It will be observed that the substantial difference between the two messages is, that the word “ bail,” in the message delivered for transmission, is changed to the word “ bain ” in the message as received and delivered. Now, both words formed part of the secret cipher code of the sender and receiver of the message ; and, according to that code, the word “ bail” meant 100 tons, and the word “ bain ” meant 225 tons. So that, upon receipt of the message, as delivered to him, the plaintiff’s agent immediately purchased for the plaintiff 225 tons instead of 100 tons of barley; and this resulted in a loss to the plaintiff of $430, for which he seeks to make the defendant liable.

In the case there is no conflict of evidence. It is admitted that the word “ bail ” was plainly written in the message which the plaintiff delivered to the manager of the defendant’s office at Stockton. It was also proved, by evidence in which there is no conflict, that the message as delivered was carefully read by *586the manager, and by him handed to the operator for transmission ; that it was promptly transmitted over the wires -to San Francisco; that the operator at the San Francisco office and at the Stockton office were both competent and experienced telegraph operators, and that the message was delivered in its altered form—the mistake consisting in the spelling of the word bail.” In telegraphic orthography the word bail ” is spelled thus: “ B ” is a dash and three dots, “ a ” is a dot and a dash, “ i ” is two dots, and “ 1 ” is a dash. “ Bain ” is spelled by the same lines and dots, except that the letter “ n ” is a dash and a dot. The actual mistake in the message was, therefore, the addition of a dot to the line in the last letter of the word; and the question is whether that mistake was the result of negligence on the part of the officers or agents of the defendant in the transmission of the message.

Under the code a telegraph company is not a common carrier (§ 2168 C. C.) ; it is, however, a carrier of messages for reward (§ 2161 id.), and, as such, it works under a law which binds it to the exercise of great care and diligence in the transmission and delivery of messages (§ 2162 id.). Like any other corporation or person, it is therefore bound, in the exercise of its legal rights, to perform its duty without causing injury or loss to any one; and if it omits to perform in good faith any obligation imposed on it by law, it is liable for the consequences. No contract which it may make by its rules or regulations, is allowed to exempt it from liability for misfeasance or nonfeasance in the performance of its duties. Such regulations for exemptions or immunity from liability for error or mistake, which results in loss to another, from the fraud or neglect of itself or its subordinate officers or agents, are considered in law as unreasonable, and being against public policy, are void. (Sweetland, v. Illinois Tel. Co., 27 Iowa, 443; Western Union v. Buchanan, 35 Ind. 429 ; U. S. Tel. Co. v. Gildersleeve, 29 Md. 233 ; 33 Id. 248; Tel. Co. v. Fontaine, 58 Ga. 433 ; Ellis v. Am. Tel. Co., 14 Allen, 266.) If, therefore, a mistake occurs in the transmission of a message from the fraud or neglect of the company, or any of its officers or agents, which results in loss to the sender or receiver of the message, the company is liable for the loss. (§ 1714 C. C.)

In the case in hand, plaintiff proved the mistake—in fact, it *587was admitted—and the loss which it occasioned him. That proof constituted a prima fade case, upon which he was entitled to recover in the action. It was not necessary for him to show affirmatively how the mistake occurred, or whether it happened from some defect in the instruments which the company used, or the incompetency or inexperience of the company’s operators, or of any omission of duty by the company or its officers. The mistake being admitted, the legal presumption was that it was caused by one or other of those causes, or all of them combined; and it was incumbent on the defendant to overcome that presumption by showing that, in the transmission and delivery of the message, it exercised proper care and diligence, and that the mistake was not attributable to its fault or negligence, or the fault or negligence of any of its employees. (Bartlett v. Western Union, 62 Me. 209 ; Rittenhouse v. Ind. Line, 44 N. Y. 263 ; Baldwin v. U. S. T. Co., 45 N. Y. 744; So Relle v. W. U. T. Co., 55 Tex. 308.)

The defendant, however, did give evidence which tended to prove that during the transmission of the message, “ fog and wind and a heavy storm prevailed ” ; that owing to that state of the weather, the word “bail” in the message was changed to the word “ bain,” and that the change was caused by what is known among telegraph operators as a false signal caused by the breaking of the current.” Upon that question the superintendent of the company gave the following testimony:

“ A. There are various causes that make the working of a telegraph wire uncertain, even in good weather ; faults in the instruments—unavoidable ones—may cause errors in the transmission of words or letters. Generally, errors of this kind are caused by high winds, which bring two wires together, or switch the limb of a tree against the wire, causing a momentary variation of the strength of the current. Dense fogs will also have the same effect.
‘1 Q. Take the word ‘ bail,’ written with a dash and three dots, a dot and a dash, two dots and a dash, assuming that word to have been correctly sent from the Stockton office to San Francisco, could the final ‘ 1 ’ be changed to ‘ n ’ so as to reach San Francisco as ‘ bain,’ not ‘ bail ’ ? ”
“ A. A great many atmospheric influences could cause an er*588ror of that kind. It is called a false signal, caused by the breaking of the current. In this case there was a momentary break in the current, and that break might have made three dots; in this case it made only one additional dot at the end. If it broke in the middle, it would make the letter ‘m.’”

Still, however that may be, the mistake, whether it resulted from the negligence of the company, or from natural causes beyond its control, could have been discovered and corrected if the message had been repeated; that is, sent back to the Stockton office for comparison with the original message. The company could have tested its accuracy in that way before delivery, if it was properly equipped for the performance of its functions. That it was so equipped, is evident from the admitted fact that the operator at San Francisco repeated the message, for the purpose of discovering whether the word “ falún ” in the message had been correctly transmitted.

But the contention is that the plaintiff should have ordered the message repeated in order to secure its accuracy, because he had it transmitted under an agreement between him and the company, which reads as follows :

“ All messages taken by this company are subject to the following terms : To guard against mistakes or delays, the sender of a message should order it repeated; that is, telegraphed back to the originating office for comparison. For this, one-half the regular rate is charged in addition. It is agreed between the sender of the following message and this company, that said company shall not be liable for mistakes or delays in the transmission or delivery, or for non-delivery, of any unrepeated message, whether happening by negligence of its servants or otherwise, beyond the amount received for sending the same; nor for mistakes or delays in the transmission or delivery, or for nondelivery, of any repeated message, beyond fifty times the sum received for sending the same, unless specially insured; nor in any case for delays arising from unavoidable interruption in the working of its lines, or for errors in cipher or obscure messages.”

The message was sent in cipher, the sender did not explain its meaning, nor order it to be repeated. Two questions, therefore, arose out of the case as it was submitted tó the jury, name*589ly: (1) Was the mistake the result of the negligence of the defendant or its officers, or of natural causes beyond their control? (2) Was the agreement, under which the message was transmitted and delivered, a defense to the action, or a restriction upon the liability of the defendant.

Upon the first of these questions the court instructed the jury as follows:

“ The question for you to determine ij one of fact: whether or not plaintiff’s loss was caused by the gross negligence of the defendant or its agents.
“If the jury believe from the evidence that a mistake was made in transmitting the message through the gross negligence-of the defendant or its servants, the verdict must be for plaintiff.
“ The defendant, however, as a defense to the action, insists that the message in question was what is known as an unrepeated message, and it contends that in the case of such messages it is only liable for the amount received by it for sending the message.
“ If the jury believe that a mistake was made by the defendants or its agents in transmitting the message, through the gross negligence of the defendant, then defendant is responsible for the damage plaintiff suffered by reason of such mistake in transmitting said message, although the jury believe that plaintiff used one of the forms of defendant, having the terms printed at the top, as set out in defendant’s answer, and that plaintiff assented and agreed to such terms, and did not require said message to be repeated, or its correct transmission insured.”

And upon the second question, it refused to give the following instructions, which the defendant requested :

“If the jury believe from the evidence that plaintiff’s original message was written upon one of the blanks of the defendant, and was an unrepeated message, the defendant is only liable to the plaintiff in this action for the amount received by it for transmitting the same, to wit, the sum of thirty cents (30c.).
“ The defendant also alleges, as a defense, that the plaintiff’s message was what is known as a cipher message—that is to say, that the true contents and meaning of the plaintiff’s telegram were by him intentionally concealed from the defendant by the use of words arbitrarily selected, and having a different meaning *590from, that ordinarily attached to them. If the jury believe, from the evidence, that the said message was, in fact, a cipher dispatch, and that no explanation was made to the defendant by the sender of said message of the meaning, object, or purpose of said message, then whatever damage the plaintiff may have-sustained by reason of any mistake in said message must be borne by himself, and the defendant is only liable to the plaintiff for the amount received by it for transmitting the same, to wit, the sum of thirty cents (30 c.), and no more.”

It is objected that the instructions which the court gave to the jury were erroneous, because they were grounded upon the assumption of a fact, viz: gross negligence, of which there was no proof and no evidence from which it could be inferred ; and because they ignored altogether a fact of which there was evidence, viz: that the mistake was caused by circumstances which were beyond the control of the company.

But, as has been already shown, the company was bound by law to the exercise of great “ care and diligence ” ; and if it failed to perform for the plaintiff the duty which it undertook, the plaintiff, upon proof of the failure and of the loss caused thereby, made out a prima facie case, which entitled him to recover. That being so, it was in no way prejudicial to the defendant, to characterize the want of great care and diligence which occasioned the loss as gross negligence. Indeed, the phrase was more favorable to the defendant than if the court had merely used the term negligence.

There has been no legislative attempt to establish degrees in negligence since the repeal of section 17, C. C. Construed as an ordinary phrase, the term “gross negligence,” as used by the court in its instructions to the jury, may, therefore, be considered as the equivalent of that want of great care and diligence exacted by the code of the company in the performance of its duties. The absence of such care and diligence as the circumstances demanded would be, therefore, gross negligence. “ Gross negligence,” says Bolt, Baron, in Wilson v. Brett, 11 M. & W. 113, “ is the same thing as negligence, with the addition of a vituperative epithet.’’ Any negligence is gross,in one who undertakes a duty and fails to perform it. (Lord v. Midland R. R. Co., 2 C.P. 339.) The tendency of judicial opinion *591is adverse to any distinction between the two expressions. “ Strictly speaking,” says Mr. Justice Bradley, in Railroad Company v. Lockwood, 17 Wall. 382, “ these expressions are indicative rather of the degree of care and diligence which is due from a party and which he fails to perform, than of the amount of inattention, carelessness, or stupidity which he exhibits. If very little care is due from him, and he fails to bestow that little, it is called gross negligence. If very great care is due, and he fails to come up to the mark required, it is called slight negligence. And if ordinary care is due, such as a prudent man would exercise in his own affairs, failure to bestow that amount of care is called ordinary negligence. In each case the negligence, whatever epithet we give it, is failure to bestow the care and skill which the situation demands; and hence it is more strictly accurate perhaps, to call it simply “ negligence.” (1 Smith’s Leading Cases, 453; Wilson v. Brett, supra ; Hinton v. Dibbin, 2 Queen’s Bench, 661; Philadelphia R. R. Co. v. Derby, 14 How. 486 ; Steamboat N. W. v. King,. 16 How. 474.)

The instructions which the court gave to the jury were correct, so far as they went. But it is contended that they did not go far enough, because they did not contain any instruction upon the evidence in the case, that the mistake in the message resulted from uncontrollable natural causes.

It would certainly have been the proper thing to have severed that point by the instructions. But if the instructions given in the case were incomplete, because they did not present the law applicable to all the points for which both parties contended, it was the right and privilege of either party to ask for proper instructions upon any omitted point. This was not done, and the party who failed in that respect to exercise his right cannot now be heard to complain. It is well settled, that a party cannot, in a court of error, avail himself of an omission in the charge of the court, where he made no request to the court on the subject. (People v. Ah Yute, 53 Cal. 613; People v. Ah Wee, 48 Cal. 237 ; People v. Collins, 48 Cal. 277; Express Co. v. Kountze, 8 Wall. 342; Harter v. Carpenter, 27 L. J. C. P. 1.)

The last assignment of error is that the court improperly refused to give the instructions asked by the defendant.

*592The plaintiff made out a prima fade case. That case could not be overcome by any mere rules or regulations of the company. As already stated, the company could not by its rules and regulations absolve itself or its officers from the exercise of that great care and diligence which the law and the circumstances of the case demanded.

One of the plainest of its obligations is to transmit and deliver the very message prescribed. “ To follow copy, an imperative law of the printing office, is equally applicable to the telegraph office.” (New York & W.Tel. Co. v. Dryburgh, 35 Pa. St. 298.) That could not have been done without understanding the meaning of the words used in the message, and the sender was not bound to explain it. Although the words may have been a jargon to the officers of the company, the officers were bound, without regard to the meaning of the words, to transmit and deliver them as they were written; and if that could have been done by repeating the message, the duty would seem to have been upon them to have had it repeated, in order to secure accuracy in its transmission and delivery.

The Western Union v. Blanchard, 68 Ga. 309, was an action to recover damages for a mistake in a cipher dispatch caused by the fault of the operator, and it was insisted, by way of defense, that the company was not liable for the consequences of the mistake beyond the amount fixed by the agreement between the sender and the company, which, in its terms, was similar to the agreement in this case. But the court said: “ We can only say that any rule or regulation of the company which seeks to relieve it from performing its duty, belonging to the employment, with integrity, skill, and diligence, contravenes public policy as well as the law, and under it the party at fault cannot seek refuge. If it become necessary for the company, in transmitting messages with integrity, skill, and diligence, to secure accuracy to have said messages repeated, then the law devolves upon it that duty to meet its requirements. We know of no law in this state that limits their tolls on messages; this is under their own control. A message must be transmitted with integrity, skill, and diligence, and the mode of attaining accuracy in such work they have at their command—the compensation paid therefor the law does not seek to limit or restrict. *593(28 Ga. 543; 58 Ga. 433; 34 Ga. 215 ; 1 Daly Tel. Cases, 288; 29 Md. 222; 27 Iowa, 432; 60 Maine, 530.) ”

The rule or regulation as to repeating a message is therefore not sanctioned by law; and to say that telegraph companies shall only be liable for the amounts received for transmission, is practically to excuse them altogether. So in Tyler v. Western Union Tel. Co., 60 Ill. 421,the Supreme Court of Illinois said: “ On the assumption that it is the duty of the company to transmit correctly the message for which they have received compensation, where in law arises any obligation on the part of the sender to repeat the message? * * * And as the receiver of the message, it was not his duty to telegraph back to ascertain the correctness of the message. The company was bound to send the message correctly in the first instance. * * * We fail to perceive any consideration whatever on which to base the so-called contract, that the sender shall order the message repeated. The company have no right to demand of the sender an assurance for the faithfulness of their own conduct. Such a contract, forced as it is upon the sender, is not of any legal or binding force.”

Upon the subject of the liability of the company for a mistake in the transmission of an unrepeated message, there is, undoubtedly, a conflict of authorities; but, as we have already stated, the rule deducible from all the cases is, that a mistake in the transmission of a message is prima facie evidence of negligence, and the burden is on the company to show to the contrary; and if it be found that the mistake was due to the negligence of the company, or its servants, the company is liable for all the loss occasioned by it, and the special contract between the company and the sender for the transmission of the message is no defense. But if it be found that the mistake was not due to the negligence of the company, the defendant is not liable beyond the terms of any valid contract between the company and the sender, under which the message was transmitted.

I think there is no error in the record, and the judgment and order appealed from should be affirmed.