Opinion by
Orlady, P. J.,Cynwyd and Bala are suburban settlements about a half mile apart, in Lower Merion Township, Montgomery County, along the line of the Schuylkill Division of the Pennsylvania Railroad, which operates a double track railroad through them and maintains at each place a station and ticket office. At Bala the railroad, tracks are laid in a cut, over which, City avenue, the boundary line between Philadelphia and Bala, is carried by an overhead bridge. On both sides of the railroad there are uncovered stairways leading from the station level to the bridge above. These are constructed so as to have twenty-five steps in each set of stairs, with treads of twelve inches, and risers of eight and one-fourth inches. The local post-office is in the ticket office of the railroad com*407pany, which is approached by a driveway and sidewalks from public streets and ways. Prior to March 1, 1916, it had been the practice of the railroad company to permit passengers to cross the tracks at grade at the station, by opening gates in a fence between the tracks and parallel with them. On that date, for the safety of its patrons, this practice was discontinued, and passengers were required to go from one side of the tracks to the other, by way of the stairs and the overhead bridge, which action by the railroad company was approved by the commission in a finding, as follows: “It is apparent that very much danger does attend such a practice. We consider that the railroad company has exercised good judgment for the safety of its patrons in keeping these gates closed.”
At Cynwyd, the station and post office are on thé same level as the railroad tracks, which are in a deep cut, and Montgomery avenue crosses the railroad by an overhead bridge. To reach this station there is a similar arrangement of steps, and since March, 1916, the railroad company has refused to allow its patrons to open the gates in a like fence as at Bala, so as to cross the tracks at grade. In addition to the railroad facilities, residents in these localities have access to the city by trolley line service.
To the date last given, the facilities furnished by the railroad company were deemed adequate and practically sufficient for the accommodation and safety of its patrons, and the principal complaint urged before the commission was the refusal of the railroad company to permit its patrons from crossing the tracks at these stations at grade.
A number of witnesses were heard, and after full hearing, the commission made an order that each of these stairs, the facilities then in use, should be changed; at Bala, by rebuilding a new set of stairs on each side of the station leading up directly from the station platform and provide an opening near the pilaster on each side of *408the bridge, and that the stairs be constructed with one or two right-angle turns, and one or two platforms in their entire length; the treads to be not less than twelve inches wide, the risers to not exceed seven inches and the width not less than five feet; thát the stairs be of steel construction, with anti-slip safety treads, a roof construction over the stairs, and the station canopy extended to the proposed stairs.
At Cynwyd station, the railroad is ordered to construct a subway not less than six feet wide, and seven feet high, with an inclined walk on the west side of the station, leading from the passenger station under Montgomery avenue bridge, and along or near the south approach of the same bridge up to Bala avenue, and to relocate and rebuild the present stairs on the east side of the station to a location at or near the north end of the waiting room, or opposite the proposed subway opening; the stairs to be constructed with risers not to exceed seven inches, treads twelve inches, width not less than five feet, and near platform or landing, between the station platform level and upper ground level, and erect a roof over the same.
The report of the commission shows that the gross receipts of the station at Bala for the year 1915, were $9,-575.33; twenty-one trains stopped there each way except Sunday, when fourteen trains stopped in each direction, with an average of on and off passengers of 140. At Cynwyd, the gross receipts for 1915, were $25,604.31, with'the same number of trains as at Bala, and slightly under 400 on and off daily passengers. The conclusion reached by the commission was that the railroad company “should afford some other facilities for the accommodation of passengers; the stations at both places can be improved and rendered more convenient,” and with due regard to the needs and traffic of the two stations the order as above suggested was made.
Our authority to review the finding of the commission, is defined in Sections 22 and 23, of the Public Service *409Act, as follows: “Whether or not the order appealed from is reasonable and in conformity with the law” ; 2d. “The orders of the commission shall be prima facie evidence of the reasonableness thereof, and the burden of proving it contrary shall be upon the appellant.” The duty of the railroad company is defined in Article II, Section 1, of the Public Service Company Law, of July 26, 1913, as follows: “To furnish and maintain such service, including facilities, as shall in all respects be just, reasonably adequate, and practically sufficient for the accommodation and safety of its patfons, employees and the public, and in conformity with such reasonable regulations or orders as may be made by the commission.”
Prom the viewpoint of the complainants, the facilities in use in 1916 and prior thereto, were deemed just, reasonably adequate, and practically sufficient for the accommodation and safety of the patrons and employees of the company, with the permissive use of the tracks at grade as a passageway from one side of the railroad to the other, — and the action of the railroad company, in refusing to permit its patrons permission to cross the tracks at grade, is conceded to be the principal reason for the demand for what are called added, extra or supplementary facilities at these two stations. Prom the finding of the commission it is apparent these facilities involve a complete reconstruction, relocation and rebuilding of stairways and approaches that have been in use for many years, and, a new and added facility in the shape of a tunnel or subway under the tracks at Cynwyd station.
The power of the commission is limited by the statutory declaration to require the maintenance of facilities “As shall in all respects be just, reasonably adequate, and practically sufficient for the accommodation and safety of its patrons.” In the event of everything being done as suggested by the commission, there would necessarily be some persons who, by reason of physical infir*410mities or illness, would yet feel that they were totally inadequate and insufficient for their personal accommodation and safety. The. question must be considered with regard to the character and volume of traffic, the location of the tracks and approaches, the relative cost of the necessary facilities, and other phases of the question affected by the facts of the particular case. To warrant such a radical change, the local conditions must justify the extra facilities asked for; the public needs of the locality must be considered and provided for. Apt illustrations are givén in C., B. & Q. R. R. Co. v. R. R. Com. of Wisconsin, 237 U. S. 220; Atlantic Coast Line v. Wharton, 207 U. S. 328. It appears, that facilities were directed by the commission that were not asked for by the complainants, and in regard to which there was definite protest by the railroad company, on account of the necessary cost incident thereto. While the approximate gross earnings of the railroad company at these two points was stated, the cost of the construction required is very indefinite, and the basis of determining it was not presented in such proof, that the railroad company had an opportunity to answer. This becomes the more important from the fact that it was directly averred, and it is not challenged as a fact, that the business at these stations was done at a distinct loss even with the present facilities, and to impose additional cost for added facilities, would not be in any fair relation to the duty owed by the railroad company. The question in each case must be determined in the light of all the facts, and with a just regard to the advantages to be derived by the public, and the expenses to be incurred by the carrier. For while the expense must always be considered, the weight to be given to that fact depends somewhat, on the character of the facility sought. Where, however, the proceeding is brought to compel a carrier to furnish special facilities which are not included within its absolute duties, the question of its expense is of more controlling importance. In determining the reasonableness of such *411an order tbe court must consider all tbe facts, tbe places and persons interested, the volume of business to be affected, tbe saving in time and expense, as against cost and loss to tbe carrier: Washington ex rel. O. R. & N. Co. v. Fairchild, 224 U. S. 510; Chicago, Etc., R. R. Co., v. Tomkins, 176 U. S. 167; L. & N. R. R. Co. v. Burr, 63 Fla. 491, s. c. 44 Lawyers’ Reports Annotated, N. S. 189.
Tbe construction of a tunnel at Cynwyd, and tbe reconstruction and rearrangement of tbe steps at both places, must be considered special or additional facilities, and as stated tbe necessity for wbicb was only urged by tbe complainants as a substitute for tbe privilege of crossing tbe tracks at grade, wbicb tbe commission rightly decided was improper and highly dangerous for tbe patrons of tbe road. Further, to carry into effect tbe order of the commission, would require tbe railroad company to purchase additional land on wbicb to construct tbe suggested approaches, and tbe cost of this was not given by any witness. Tbe construction of a tunnel at Cynwyd representing eighteen down steps on one side, and twenty-two up steps on tbe other, so as to leave and approach tbe track level, would suggest tbe same objections as an open-air stairway, and tbe cost of this was not ascertained by any definite testimony. It appears by tbe record, that proof was received by tbe commission in tbe form of engineer’s reports that were not submitted to tbe railroad company, though they may have been very informing and material in determining tbe conclusion reached. This testimony, like all other substantive proof, should have been open to tbe inspection and reply by tbe railroad company. Tbe right to a full bearing and scrutiny of estimates and reports, is required by all of tbe cases to wbicb our attention has been called, “In no other way can tbe commission test tbe sufficiency of tbe facts to support tbe finding, for otherwise, even though it appeared that tbe order was without evidence, tbe manifest deficiency could always be explained on tbe theory that tbe commission bad before it extraneous, un*412known but presumptively sufficient information to support the finding”: U. S. v. B. & O. Southwestern R. R. Co., 226 U. S. 14; Int. C. Com. v. Louisville & N. Ry. Co., 227 U. S. 88. The weight given to the engineer’s report cannot be ascertained by the record, but it appears to be undisputed, that the appellant neither saw or knew of the report until after the briefs were filed and the case argued before the commission. As said in Washington ex rel. v. Fairchild, 224 U. S. 501, it would be a very strong proposition to say that the parties were bound in the higher courts by a finding based on specific investigations made in the case without notice to them. Such an investigation is quite different from a view by a jury taken with notice and subject to the order of a court, and different again from the question of the rights of the commission to take notice of results reached by it in other cases, when its doing so is made to appear in the record, and the facts thus noticed are specified so that matters of law are saved”: U. S. v. B. & O. S. Ry., 226 U. S. 20. It does' not affirmatively appear that the engineer heard the testimony adduced before the committee, or that he made an investigation of his own, or that he recommended a tunnel at Cynwyd. In so disposing of the controlling facts, the commission exceeded the authority which our statute vests in it.
A review of the authorities are given in Jenkins Twp. v. Public Service Commission, 65 Pa. Superior Ct. 122, and Relief Electric Light, Heat & Power Company’s Petition, 68 Pa. Superior Ct. 1; Wilcox v. Consolidated Gas Co., 212 U. S. 19, in which latter case it is said, “They cannot capriciously exercise the functions lodged in them. The act is not intended to confiscate or destroy property, or to be a menace to the conduct of the affairs of utility companies by an undue exercise of the powers conferred by it. The duties of the commission are solely administrative in character and as such must be considered, and its acts should be unhampered by any other consideration, save the proposition, that whatever *413is done is for the common welfare of the people of the State, as controlled by the constitutional mandate that property should not be taken without due process of the law, and the principle as to reasonable profit to the company as enunciated in Wilcox v. Consolidated Gas Company, 212 U. S. 19. See also U. S. v. P. R. R., 242 U. S. 208; Great Northern R. R. Co. v. Minnesota, 238 U. S. 340.
The controlling questions in this case are not clearly covered in Ben Avon Borough et al. v. Ohio Valley Water Company, 260 Pa. 289, in which the Supreme Court reversed this court and sustained the conclusions reached by the Public Service Commission.
The report of the commission must justify itself in reasons upon review in an appellate court, and a majority of this court is of the opinion that the report of the commission in this case and the record accompanying it is lacking in several particulars as above stated, in showing that the order appealed from is reasonable under the circumstances, but that it demonstrates that the order made is “unreasonable and based upon incompetent evidence materially affecting the determination and order of the commission.”
For the reasons stated, the record is remanded to the commission, with direction to reconsider the matter and make such order as shall be reasonable and in conformity with law.