Dingess - Hartman v. Nicholson

UNITED STATES COURT OF APPEALS FOR VETERANS CLAIMS

No. 01-1917

DONALD L. DINGESS, APPELLANT ,

AND

No. 02-1506

MARCELLUS S. HARTMAN , APPELLANT ,

V.

R. JAMES NICHOLSON ,
SECRETARY OF VETERANS AFFAIRS, APPELLEE.

On Remand from the U.S. Court of Appeals for the Federal Circuit

(Argued December 2, 2004 Decided March 3, 2006 )

Kenneth M. Carpenter, of Topeka, Kansas, with whom Richard LaPointe, of Marco Island,
Florida, was on the brief, for appellant Donald L. Dingess.

Susan Paczak, of Pittsburgh, Pennsylvania, for appellant Marcellus S. Hartman.

Robert W. Legg, with whom Tim S. McClain, General Counsel; R. Randall Campbell,
Assistant General Counsel; Joan E. Moriarty, Deputy Assistant General Counsel; and David L.
Quinn, all of Washington, D.C., were on the brief in No. 01-1917, for the appellee. Tim S. McClain,
General Counsel; R. Randall Campbell, Assistant General Counsel; and Richard Mayerick, Deputy
Assistant General Counsel, all of Washington, D.C., were on the brief in No. 02-1506, for the
appellee.

Richard Robert James, of Glen Allen, Virginia, was on the brief for the National
Organization of Veterans' Advocates as amicus curiae.

Before GREENE, Chief Judge, and KASOLD and HAGEL, Judges.*

*
On December 2, 2004, the en banc Court consisting of Chief Judge Ivers, Judge Steinberg, Judge Greene,
Judge Kasold, and Judge Hagel heard oral arguments in this consolidated appeal. On August 4, 2005, the full-court panel
was dissolved, because of the retirements of Chief Judge Ivers and Judge Steinberg, and the matter was referred for
disposition to a panel composed of Chief Judge Greene, and Judges Kasold and Hagel.
 GREENE, Chief Judge: These cases present different but related questions of whether the
notice provisions of 38 U.S.C. § 5103(a), as amended by the Veterans Claims Assistance Act of
2000 (VCAA), Pub. L. No. 106-475, § 3(a), 114 Stat. 2096, 2096-97, apply to the assignment of an
initial disability rating (Dingess appeal) and effective date (Hartman appeal) associated with an
award of VA service-connection disability compensation.
Appellant Donald L. Dingess appeals, through counsel, an October 24, 2001, decision of the
Board of Veterans' Appeals (Board) that denied (1) an initial VA disability rating higher than 30%
for an award of service connection for his post-traumatic stress disorder (PTSD) and (2) a rating of
total disability based on individual unemployability (TDIU) resulting from his service-connected
disability. Dingess Record (Din. R.) at 1-14. Appellant Marcellus S. Hartman appeals, through
counsel, a February 14, 2002, Board decision that denied an effective date earlier than April 15,
1999, for an award of service connection for PTSD. Hartman Record (Har. R.) at 2. The U.S. Court
of Appeals for the Federal Circuit (Federal Circuit) remanded these cases for the Court to take
account of the rule of prejudicial error pursuant to Conway v. Principi, 353 F.3d 1369 (Fed. Cir.
2004). The Court ordered additional briefing and oral argument on whether section 5103(a) applies
to these cases. The Court expresses its appreciation to all parties and to amicus curiae National
Organization of Veterans' Advocates (NOVA) for its assistance in these appeals.
After considering the briefs and oral argument of the parties and amicus, we hold that (1)
section 5103(a) requires notice to a claimant of how a VA service-connection claim may be
substantiated as to all five elements of that claim and (2) certain standards apply for the timing and
content of that notice. These holdings and the application of the rule of prejudicial error under
38 U.S.C. § 7261(b)(2), lead to the following conclusions: (1) In Dingess, the Board erred in not
providing adequate notice on how to substantiate a TDIU claim, and, applying the rule of prejudicial
error, the Court will vacate, in part, and affirm, in part, the October 2001 Board decision; and (2) in
Hartman, the Board did not commit prejudicial error, and, as such, the Court will withdraw the July
22, 2004, single-judge order and will affirm the February 2002 Board decision.

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 I. BACKGROUND
A. Dingess Appeal
In June 1999, Vietnam veteran Donald L. Dingess filed with VA an application for
compensation or pension in which he listed "[PTSD and] other nervous conditions" as the condition
for which the claim was being made. Din. R. at 62. He made no statement regarding the extent of
his disability or the disability rating to which he believed he was entitled in the event that he obtained
an award of service connection. In May 2000, a VA regional office (RO) awarded Mr. Dingess,
under 38 U.S.C. § 1110, service connection for PTSD and assigned (1) a temporary total disability
rating for the duration of his in-patient treatment program and (2) a 10% rating thereafter, effective
from June 22, 1999. Id. at 220-26. The following month, he filed a Notice of Disagreement (NOD)
seeking a rating higher than 10%. Id. at 231.
During a VA medical examination in November 2000, Mr. Dingess reported that he was
experiencing the following symptoms: Nightmares, disruptive sleep, bursts of rage and irritability,
extreme depression, little or no concentration, and crowd avoidance. Id. at 372. According to the
examination report, Mr. Dingess stated that his symptoms "caused him to end his small business of
selling used appliances and furniture out of his house." Id. He also reported his belief that his
Vietnam experiences led to "his inability to obtain and maintain substantially gainful employment."
Id. The medical examiner diagnosed Mr. Dingess as having "[PTSD], chronic, moderate" and stated:
"The major stressors in the veteran's life at present are his criminal probation, his financial
inadequacy, his relative homelessness[,] and psychiatric symptoms which are interfering with his
ability to function." Id. at 374. The examiner assessed Mr. Dingess' Global Assessment of
Functioning (GAF) score at 60 for PTSD alone. Id; see also DIAGNOSTIC AND STATISTICAL
MANUAL OF MENTAL DISORDERS 32 (4th ed. 1994) [hereinafter DSM-IV] (GAF is scale reflecting
"psychological, social, and occupational functioning on a hypothetical continuum of mental health-
illness." A GAF score of 60 reflects "[m]oderate symptoms (e.g., flat affect and circumstantial
speech, occasional panic attacks) or moderate difficulty in social, occupational, or school
functioning"). The examiner further stated: "The veteran's symptoms of PTSD are considered to be
moderate in severity. He is competent and employable." Din. R. at 374.

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 In January 2001, a decision review officer (DRO) increased Mr. Dingess' PTSD rating to
30%, effective from June 22, 1999; increased that rating to 100% based on his 12-week
hospitalization, effective from November 22, 1999, until February 29, 2000; but continued the rating
at 30%, effective from March 1, 2000. Id. at 390-93. The DRO indicated that, given Mr. Dingess'
"level of disability and other factors, such as [his] age, education[,] and occupational background,"
an "extraschedular permanent and total disability rating" was authorized "subject to approval by the
[a]djudication officer." Id. at 391. That same month, the RO issued a Statement of the Case (SOC).
Id. at 376-88. Mr. Dingess, through counsel, appealed the DRO decision to the Board; in that appeal,
he sought an increased PTSD rating and presented an additional claim for a TDIU rating. Id. at 400-
01, 403-08.
In May 2001, the RO notified Mr. Dingess to submit any evidence showing that his service-
connected PTSD had increased in severity. Id. at 419-20. One week later, Mr. Dingess informed
the RO that he had no medical evidence to submit. Id. at 427. In June 2001, the RO denied a TDIU
rating. Id. at 430-32. The RO found that the evidence did not show that he met the established
schedular rating requirements for a TDIU rating. Id. The RO stated that the claim would not be
"submitted for extra[]schedular consideration because there [were] no exceptional factors or
circumstances associated with the veteran's disabilities rendering him unable to secure or follow a
substantially gainful occupation." Id. at 431. Mr. Dingess again appealed to the Board. Id. at 443-
52, 456.
In the October 2001 decision here on appeal, the Board also denied a rating higher than 30%
for Mr. Dingess' service-connected PTSD. Id. at 4-9. Concerning the Secretary's statutory and
regulatory notice obligations, the Board, after noting that the VCAA was enacted during the
pendency of the appeal, concluded that "the notice and duty to assist provisions have been satisfied."
Id. at 4. The Board determined that, in May 2001, Mr. Dingess was advised of the evidence
necessary to substantiate his claim for a higher rating and was offered an opportunity to respond, and
that in an August 2001 SOC he "was advised . . . of the applicable law and regulations governing a
[TDIU-rating] claim." Id. The Board denied his claim for a TDIU rating after determining that,
under 38 C.F.R. § 4.16(a)-(b) (2001), "there was no evidence to show that the veteran's PTSD
symptoms . . . prevent him from obtaining substantially gainful employment." Id. at 10-11.

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 On November 8, 2002, the Court held that the Board erred when it failed to discuss
adequately how VA had complied with the notice requirements in 38 U.S.C. § 5103(a). Therefore,
the October 2001 Board decision was vacated and the matter remanded for compliance with the
VCAA. Dingess v. Principi, No. 01-1917, 2002 WL 31513337 (Vet. App. Nov. 8, 2002). The
Secretary appealed to the Federal Circuit, which, on January 7, 2004, vacated this Court's decision
and returned the matter "for further proceedings consistent with [the Federal Circuit's] holding in
Conway[, supra]." Dingess v. Principi, 85 Fed. Appx. 216 (Fed. Cir. 2004) (per curiam order). In
Conway, supra, the Federal Circuit held that, when determining that the Board had failed to ensure
compliance with section 5103(a) notice requirements and when considering whether the Secretary's
failure to comply with section 5103(a) requires a remand to the Board, this Court must "take due
account of the rule of prejudicial error" as provided in 38 U.S.C. § 7261(b)(2). Subsequently, the
parties here filed supplemental briefs addressing the proper disposition of this appeal in light of the
Federal Circuit's order.
B. Hartman Appeal
Vietnam veteran Marcellus S. Hartman was awarded education benefits under chapter 34 of
title 38, U.S. Code. Har. R. at 17. In September 1986, he sent to the RO two letters disagreeing with
a June 1986 Board decision that had denied an extension of the delimiting date for his use of the
chapter 34 educational-assistance allowance. Id. at 86-87, 89. He argued that his PTSD prevented
him from using all of his education benefits before the delimiting date of May 6, 1982. Id. The RO
considered his letters as an informal claim for service connection for PTSD and notified him in
October 1986 that certain evidence was needed to process his claim. Specifically, the RO requested
(1) a detailed description of the traumatic incidents that happened in service that produced the stress
that caused his PTSD, and (2) medical reports from doctors who had treated him for PTSD since his
May 1972 discharge. Id. at 91.
In a November 6, 1986, letter to the RO, Mr. Hartman acknowledged receiving the RO's
notice "reminding [him] of an appointment with VA in Temple[, Texas,] on November 24"; he
advised that he had never asked for any appointments, that no one had asked him if he wanted one,
and that he had "no plans to be in Temple on November 24th." Id. at 94. The RO subsequently

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advised him by letter that a claim may be disallowed for failure to prosecute where requested
evidence is not furnished or where a veteran does not report for a scheduled examination; and that
he should make every effort to keep his scheduled appointment or contact the VA medical center
(VAMC) to reschedule the appointment. Id. at 97. On December 18, 1986, the RO notified Mr.
Hartman that, because he had failed to report for his scheduled PTSD examination, further action
would not be taken on his PTSD claim. Id. at 104. Attached to that letter was a notice of his
procedural and appellate rights. Id. The record on appeal does not indicate that Mr. Hartman
appealed that decision. See id. at 1-206.
In April 1999, Mr. Hartman again claimed service connection for PTSD and asked VA to
obtain certain VA medical records. Id. at 107. Specifically, in his statement in support of his claim,
he stated as follows: "I'm filing [for] service connection for PTSD. I have a stressor that I was
awarded the Purple Heart." Id. He made no statement regarding an effective date. A July 1999 RO
decision awarded him service connection for his PTSD, and assigned a 70% disability rating,
effective April 15, 1999. Id. at 144-48. In February 2000, the RO awarded a TDIU rating, effective
from April 15, 1999, and denied an effective date earlier than April 15, 1999, for the award of
service connection for his PTSD. Id. at 177-79. In February 2001, he disagreed with the effective
date for his award of service connection for PTSD. Id. at 181-82. He maintained that the effective
date should be the date of his discharge from the Army. Id. An SOC was issued in May 2001. Id. at
184-94. In his Substantive Appeal to the Board, Mr. Hartman, through counsel, argued that he had
filed in 1985 an implied claim for service connection and, relying on Hayre v. West, 188 F.3d 1327
(Fed. Cir. 1999) (holding that a grave procedural error could prevent a decision from becoming
final), asserted that the RO had committed grave procedural error by failing to obtain all necessary
records from various VA facilities. Har. R. at 197.
In its decision denying Mr. Hartman an effective date earlier than April 15, 1999, the Board
addressed VA's notice obligations under the VCAA of section 5103(a) and stated:
The Board notes that it does not appear that the RO explicitly addressed the
provisions of the VCAA when it adjudicated the case below. Nevertheless, the
Board finds that VA's duties have been fulfilled in the instant case. Here, the RO
advised the veteran of the evidence necessary to substantiate his claim by the May

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 2001 [SOC], including the applicable criteria concerning the assignment of effective
dates for grants of service connection. Further, the veteran has not identified any
pertinent evidence that is not of record. . . . Thus, the Board finds that the duty to
assist and duty to notify provisions of the VCAA have been fulfilled, including the
revised regulatory provisions of 38 C.F.R. § 3.159[ (2001)], and that no additional
assistance to the veteran is required based on the facts of the instant case.
Id. at 4. As to the effective date assigned, the Board concluded that, although Mr. Hartman had filed
a claim for service connection for PTSD in 1986, he had abandoned his claim when he had failed
to report for the VA medical examination scheduled for November 1986 and had not sought to
reschedule it. Id. at 10-11 (citing 38 C.F.R. § 3.158(a) (2001)). The Board found that, other than
the abandoned claim, "no formal or informal claim of service connection for PTSD was received
prior to [Mr. Hartman]'s statement of April 15, 1999." Id. The Board concluded that although no
additional VA medical records had been requested following his November 1986 statement, he
nevertheless had abandoned his claim at that time. Id. at 13. Thus, the Hayre opinion did not
provide a basis upon which to award an earlier effective date (EED). Id. (citing Wood v. Derwinski,
1 Vet.App. 190, 193 (1991) (noting that duty to assist is not a one-way street)). Mr. Hartman
appealed.
On August 18, 2003, the Court held that the Board had committed section 5103(a) and
§ 3.159(b) notice error and remanded the matter to the Board pursuant to Quartuccio v. Principi,
16 Vet.App. 183 (2002). Hartman v. Principi, No. 02-1506, 2003 WL 21981584 (Vet. App.
Aug. 18, 2003). The Secretary appealed to the Federal Circuit, which remanded the matter pursuant
to Conway, supra. Hartman v. Principi, 98 Fed. Appx. 885 (Fed. Cir. 2004). This Court, on
July 22, 2004, found notice error, again ordered the February 2002 Board decision vacated, and
remanded the matter. The Court held that VA had failed to comply with its amended duty to notify
Mr. Hartman either of the information and evidence necessary to substantiate his EED claim or of
which party is responsible for attempting to obtain any such information or evidence under section
5103(a). Hartman v. Principi, No. 02-1506, 2004 WL 1657540 (July 22, 2004). On August 12,
2004, the Secretary filed a motion for reconsideration or a panel decision. On October 19, 2004, the
motion for a panel decision was granted, and the panel directed the parties to file supplemental briefs

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and invited any interested amicus curiae to file a brief. Hartman v. Principi, 18 Vet.App. 432, 433
(2004) (per curiam order).

II. CONTENTIONS ON APPEAL
Both appellants argue that their Board decisions should be vacated and their claims remanded
for proper notice under section 5103(a). They argue that (1) the section 5103(a) notice provisions
apply to all claims for benefits sought by claimants and to each element of those claims, including
the elements of effective date and disability rating; (2) each claim must be construed as a claim for
the maximum benefits available under the law for each element of the claim; (3) VA has failed to
comply with these notice provisions; and (4) the Secretary has the burden of demonstrating that VA's
error was not prejudicial. Appellant (App.) Din. Supplemental (Suppl.) Brief (Br.) at 5-11, 16-25;
App. Har. Br. at 7-8; App. Har. Suppl. Br. at 5-16. Mr. Dingess also argues that (1) the Secretary
"failed to fulfill his statutory duty to assist under 38 U.S.C. § 5107(a) (now § 5103A)" [by] not
provid[ing] him with an adequate medical examination and that both the November 1999 and
November 2000 medical-examination reports lack any information required under 38 C.F.R. § 4.1
(2005) about the limitations of activity imposed by his PTSD; (2) the Board "failed to provide
adequate reasons [or] bases for [its] decision as required by 38 U.S.C. § 7104(d)(1)" because it did
not address whether his PTSD claim warranted extraschedular consideration under 38 C.F.R.
§ 3.321(b)(1) (2001); and (3) the Board did not "provide any adequate discussion of the veteran's
educational and occupational history in the context of a determination of eligibility based on TDIU
under 38 C.F.R. § 4.16(b)." App. Din. Br. at 2-5.
The Secretary argues that, in both cases, there is evidence to "substantiate the claim" when
VA has in its possession sufficient information and evidence to award a claimant service connection
and to assign a disability rating and effective date for that service-connected disability. Therefore,
he contends that once a claim is substantiated, as in these cases, section 5103(a) notice is no longer
required. Secretary (Sec'y) Din. Suppl. Br. at 5-6. The Secretary further contends, assuming that he
was required to and did not provide section 5103(a) notice for a potential higher rating of an original
disability rating or an EED, that the appellants here have failed to meet their burden of demonstrating

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prejudice arising from any such notice error. Sec'y Har. Suppl. Br. at 10-18; Sec'y Din. Suppl. Br. at
14-18.
The Secretary also argues that Mr. Dingess did not allege in his initial appeal to the Court
error regarding the Secretary's section 5103(a) notice obligations, that the Court raised the notice
issue sua sponte in its November 2002 decision, and that the Court should not now find such error
to exist. Sec'y Din. Suppl. Br. at 13-14, 18. Regarding the other grounds for a remand asserted by
Mr. Dingess, the Secretary asserts that the medical evidence of record provides ample support for
the Board's factual finding that Mr. Dingess did not meet the necessary criteria for a rating higher
than 30% for PTSD or for a TDIU rating. Id. at 11. The Secretary also argues that the duty to assist
was met because both medical-examination reports provided information about the limitations of
activity imposed by Mr. Dingess' PTSD. Id. at 16-17. As to the TDIU-rating claim, the Secretary
maintains that Mr. Dingess does not meet the 60% single-disability rating requirement of 38 C.F.R.
§ 4.16(a) and is therefore not eligible for a TDIU rating under that provision. Id. at 17-18. The
Secretary also asserts that the record does not support a finding of unemployability and that Mr.
Dingess is thus not eligible for consideration under § 4.16(b). Id. at 18-19. Finally, the Secretary
argues that there is no evidence of record that would warrant extraschedular consideration under
§ 3.321(b)(1). Id. at 19-20.

III. ANALYSIS
Although Mr. Dingess did not raise in his principal brief any argument concerning the
Secretary's compliance with the VCAA notice requirements, thereby potentially abandoning that
issue, see Ford v. Gober, 10 Vet.App. 531, 535-36 (1997); Degmetich v. Brown, 8 Vet.App. 208,
209 (1995), aff'd, 104 F.3d 1328 (Fed. Cir. 1997), it was that issue that formed the basis of this
Court's remand decision that the Federal Circuit vacated. Additionally, Mr. Dingess has properly
raised this issue in the context of this current appellate proceeding. Therefore, the issue will be
addressed. See Mayfield v. Nicholson, 19 Vet.App. 103, 109 (2005), argued, No. 05-7157 (Fed. Cir.
Feb. 6, 2006).

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 A. Applicable Law and Regulation Regarding VCAA Notice and Assistance
Section 3 of the VCAA amended, inter alia, 38 U.S.C. § 5103 ("Notice to claimants of
required information and evidence"). VCAA § 3(a), 114 Stat. at 2096-97. As amended, section
5103(a) provides:
(a) REQUIRED INFORMATION AND EVIDENCE .–Upon receipt of a complete or
substantially complete application, the Secretary shall notify the claimant and the
claimant's representative, if any, of any information, and any medical or lay evidence,
not previously provided to the Secretary that is necessary to substantiate the claim.
As part of that notice, the Secretary shall indicate which portion of that information
and evidence, if any, is to be provided by the claimant and which portion, if any, the
Secretary, in accordance with section 5103A of this title and any other applicable
provisions of law, will attempt to obtain on behalf of the claimant.
38 U.S.C. § 5103(a). On August 29, 2001, the Secretary issued 38 C.F.R. § 3.159(b) to implement
this notice requirement, which applies to any claim for benefits, pending before the Department and
"not decided by VA" as of November 9, 2000, the date of the VCAA's enactment. 66 Fed. Reg.
45,620, 45,629-32 (Aug. 29, 2001); see also Pelegrini v. Principi, 18 Vet.App. 112 (2004).
Specifically § 3.159(b)(1) provides, and provided at the time of the Board decisions here on appeal,
in pertinent part:
(b) VA's duty to notify claimants of necessary information or evidence. (1)
When VA receives a complete or substantially complete application for benefits, it
will notify the claimant of any information and medical or lay evidence that is
necessary to substantiate the claim. VA will inform the claimant which information
and evidence, if any, that the claimant is to provide to VA and which information and
evidence, if any, that VA will attempt to obtain on behalf of the claimant. VA will
also request that the claimant provide any evidence in the claimant's possession that
pertains to the claim.

(2) If VA receives an incomplete application for benefits, it will notify the
claimant of the information necessary to complete the application and will defer
assistance until the claimant submits this information.
38 C.F.R. § 3.159(b) (2005). The regulatory requirement that VA "'will also request that the
claimant provide any evidence in the claimant's possession that pertains to the claim', 38 C.F.R.
§ 3.159(b)(1), has been termed 'a fourth element of the requisite notice.'" Mayfield, 19 Vet.App. at
110 (quoting Pelegrini, 18 Vet.App. at 121). In Quartuccio, this Court remanded to the Board for

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further adjudication a denied claim to reopen after holding that no documents in the record
demonstrated that the notice requirements of section 5103(a) and § 3.159(b)(1) had been met. We
observed that the documents of record failed to "'notify the claimant . . . of any information, and any
medical or lay evidence, not previously provided to the Secretary that is necessary to substantiate the
claim'" and failed to "'indicate which portion of that information and evidence, if any, is to be
provided by the claimant and which portion, if any, the Secretary . . . will attempt to obtain on behalf
of the claimant.'" Quartuccio, 16 Vet.App. at 187 (quoting 38 U.S.C. § 5103(a)).
Generally, "an appellant claiming noncomplying notice bears the burden of convincing the
Court that a notice error has been committed, by referring to specific deficiencies in the document(s)
in the record on appeal (ROA), including any documents that the Secretary and/or the Board may
have relied on as having met the section 5103(a)/§ 3.159(b)(1) requirements." Mayfield, 19 Vet.App.
at 111. In all cases addressing error in these notice requirements, we are required to "take due
account of the rule of prejudicial error" under 38 U.S.C. § 7261(b)(2). See Conway, 353 F.3d at
1375; Mayfield, 19 Vet.App. at 112-21. "[A]n error is not prejudicial when the error did not affect
'the essential fairness of the [adjudication].'" Mayfield,19 Vet.App. at 116 (quoting McDonough
Power Equip. v. Greenwood, 464 U.S. 548, 553 (1984)).
The VCAA also requires the Secretary to assist claimants. 38 U.S.C. § 5103A. Section
5103A(a)(1) states that "the Secretary shall make reasonable efforts to assist a claimant in obtaining
evidence necessary to substantiate the claimant's claim for a benefit under a law administered by the
Secretary." That assistance includes, but is not limited to, obtaining service medical records and
additional medical treatment records, providing a medical examination where necessary, and
prescribing regulations to carry out the duty to assist. 38 U.S.C. § 5103A. However, "[n]othing in
[section 5103A] shall be construed as precluding the Secretary from providing such other
assistance . . . to a claimant in substantiating a claim as the Secretary considers appropriate."
38 U.S.C. § 5103A(g).

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 B. Application of Notice Requirements to Elements of a Service-Connection Claim
Section 5103(a) and § 3.159(b) require VA to notify a service-connection claimant of the
evidence needed to substantiate the claim. Although the term "claim" is not defined in title 38, U.S.
Code, the caselaw of the Federal Circuit and this Court has established that a service-connection
claim that provides for disability-compensation benefits under 38 U.S.C. §§ 1110 (war time) or 1131
(peacetime) consists of the following five elements: "(1) [V]eteran status; (2) existence of a
disability; (3) a connection between the veteran's service and the disability; (4) degree of disability;
and (5) effective date of the disability." Collaro v. West, 136 F.3d 1304, 1308 (Fed. Cir. 1998)
(emphases added); Fenderson v. West, 12 Vet.App. 119, 125 (1999). The appellants and amicus
NOVA argue that the term "claim" in section 5103(a) means a claim for VA benefits and that the
section 5103(a) notice requirements do not apply solely to the element of service connection–one
element of the claim–but apply to all the elements that constitute the claim because the claimant
must "substantiate" all those elements to succeed; and, therefore, the claim is not "substantiated"
until all of the elements have been "substantiated." App. Har. Suppl. Br. at 5-7 (citing Conway,
supra, Barrera v. Gober, 122 F.3d 1030 (Fed. Cir. 1997), and Vargas-Gonzales v. Principi,
15 Vet.App. 222, 227 (2001)); App. Din. Suppl. Br. at 5-11; Amicus Br. at 19, 26, 28.
The Secretary does not dispute that a service-connection "claim" consists of the five
elements. His dispute relates to when a claim is sufficiently "substantiated" so as to end his
obligation to provide section 5103(a) notice. There is no dispute that elements 1, 2, and 3 are
necessary to substantiate service connection, and thus, notice clearly must be provided on how those
elements may be established. See Mayfield, Pellegrini, and Quartuccio, all supra. The question is
whether section 5103(a) and § 3.159(b) notice is required for elements 4 (degree of disability) and
5 (effective date of the disability).
Resolving the question of whether the section 5103(a) and § 3.159 notice requirements apply
to elements 4 and 5 of a service-connection-claim requires an interpretation of the pertinent statutory
and regulatory language. Both section 5103(a) and § 3.159 provide that, once a complete or
substantially complete application has been received, VA must notify the claimant of any

12
information and medical or lay evidence that is necessary to "substantiate the claim." 38 U.S.C.
§ 5103(a) (emphasis added); 38 C.F.R. § 3.159.
Relying on Paralyzed Veterans of America v. Secretary of Veterans Affairs, 345 F.3d 1334,
1345-46 (Fed. Cir. 2003) [hereinafter PVA v. Sec’y], the Secretary asserts that the section 5103(a)
notice requirement "is not triggered if the Secretary is already in possession of information and
evidence to substantiate the claim." Sec'y Din. Suppl. Br. at 5. Essentially, he argues that a claim
is substantiated when service connection has been established and there is in the claims file sufficient
evidence to assign the claimant a disability rating and an effective date. The Secretary maintains that
section 5103(a) notice to the claimant is not required to determine a higher initial disability rating
or potentially EED. Sec'y Har. Suppl. Br. at 1-10; Sec'y Din. Suppl. Br. at 4-12. He argues that
section 5103(a) applies at the beginning of the claims process and that when an appeal is initiated
by the filing of an that challenges the adjudication of an element decided in association with an
award of service connection, the specific notice provisions imposed by VA appellate procedures
under 38 U.S.C. § 7105(d)(1), apply and "supercede" the general notice provisions of 38 U.S.C.
§ 5103(a). Id. He also contends that an NOD does not constitute an "application" for benefits within
the meaning of section 5103(a) and 38 C.F.R. § 3.1(p) (2005), and that section 5103(a) notice does
not apply to appellate procedures. Sec'y Har. Suppl. Br. at 8; Sec'y Din. Suppl. Br. at 6. The
Secretary argues further that the SOC is the means by which a claimant is notified of the need to
submit evidence to rebut adverse RO findings on effective dates and disability ratings. Sec'y Har.
Suppl. Br. at 4-5; Sec'y Din. Suppl. Br. at 9.
Responding to the Secretary's position, Mr. Hartman and amicus NOVA argue that the filing
of an NOD does not trigger an end to the original claims process and does not immediately place the
claim in "appellate" status in a way that would end VA's duties to notify and assist the claimant.
They point out that after an NOD is filed, (1) VA may undertake, pursuant to section 7105(d)(1),
additional development of the claim, and (2) the claimant has the option, pursuant to 38 C.F.R.
§ 3.2600 (2005), to have his claim reviewed de novo by a DRO. App. Har. Suppl. Br. at 8-9;
Amicus Br. at 22. They argue that filing an NOD does not end the development and adjudication

13
of the claim but that the process of claim adjudication overlaps the NOD and appellate processes.
Id.
Because a service-connection claim is comprised of five elements, see ante at 11, the Court
holds that the notice requirements of section 5103(a) apply generally to all five elements of that
claim. Therefore, upon receipt of an application for a service-connection claim, section 5103(a) and
§ 3.159(b) require VA to review the information and the evidence presented with the claim and to
provide the claimant with notice of what information and evidence not previously provided, if any,
will assist in substantiating or is necessary to substantiate the elements of the claim as reasonably
contemplated by the application. This includes notice that a disability rating and an effective date
for the award of benefits will be assigned if service connection is awarded. Section 5103(a) and
§ 3.159(b) notice must focus on statements, opinions, or documents, i.e., "any information, and any
medical or lay evidence, not previously provided to the Secretary," that can be offered by the
claimant or obtained by VA on the claimant's behalf in order to be used by VA in deciding each
element of the claim. 38 U.S.C. § 5103(a); 38 C.F.R. § 3.159(b).
Section 5103(a) notice, however, is not the only way for a claimant to receive information
on obtaining VA benefits. Under section 5103A, VA is required to provide assistance to a claimant
throughout the adjudication process. This assistance coupled with VA's cooperative, pro-claimant
philosophy allows for the full and fair development of every reasonably raised claim by the veteran,
and includes advising claimants of pertinent statutes, regulations, and diagnostic codes, when
evidence suggests that they are applicable. See Douglas v. Derwinski, 2 Vet.App. 435, 442 (1992)
("[B]ecause the Board was confronted with evidence in this case that raised the issue of entitlement
to direct service connection . . . , the Board was required . . . to inform the veteran that the legal issue
of direct service connection was presented and that its development could entitle him to disability
compensation.").
1. Content of Notice on Disability Rating and Effective Date Elements
Section 3.103(a), title 38, Code of Federal Regulations, requires that, after developing a
claim, VA "render a decision which grants every benefit that can be supported in law while
protecting the interests of the Government." 38 C.F.R. § 3.103(a) (2005) (emphasis added). In AB v.

14
Brown, this Court concluded that where the RO was adjudicating only the question of disability
rating after the Board had awarded service connection "[a] claimant will generally be presumed to
be seeking the maximum benefit allowed by law and regulation, and it follows that such a claim
remains in controversy where less than the maximum available benefit is awarded." AB, 6 Vet.App.
35, 38-39 (1993). In Shoemaker v. Derwinski, the Court held that "the Board had an obligation . . .
where the veteran specifically had requested an increase in his then 30% rating, to explain why the
veteran's symptoms comported with the criteria of the 50% disability rating but not with the criteria
of the 70% or 100% disability ratings." Shoemaker, 3 Vet.App. 248, 253 (1992) (emphasis added).
Additionally, the Federal Circuit has observed in PVA v. Sec’y, that "the statutory provision
§ 5103(a), and therefore regulatory provision § 3.159, apply only when a claim cannot be granted
in the absence of additional necessary information described in the notice." PVA v. Sec’y, 345 F.3d
at 1345-46 (citation omitted) (emphasis added).
Neither section 5103(a) nor § 3.159(b) prescribes with any specificity the type of notice that
is required, especially for disability rating and effective date. Without specific plain language, we
must look to the legislative intent of Congress for clarification. The legislative history of section
5103(a) expresses no intent to require that section 5103(a) notice specify all potential disability
ratings that can be awarded, effective dates that may be assigned, or other claims that may be filed
where those issues are not reasonably raised in the application. On September 25, 2000, Senator
Rockefeller, then the ranking member of the Senate Committee on Veterans' Affairs, stated:
I felt that it was critical to include requirements that VA explain to claimants what
information and evidence will be needed to prove their claim. VA will also be
required to explain what information and evidence it would secure (e.g., medical
records, service medical records, etc.) and what information the claimant should
submit (e.g., marriage certificate, Social Security number, etc.). Currently, many
veterans are asked for information in a piecemeal fashion and don't know what VA
is doing to secure other evidence. Better communication will lead to expedited
decisionmaking and higher satisfaction in the process.
146 CONG . REC. S9212 (Sept. 25, 2000). The information and evidence contemplated by Senator
Rockefeller is consistent with the statutory requirement that VA notify a claimant "of any
information, and any medical or lay evidence, not previously provided to the Secretary that is

15
necessary to substantiate the claim." 38 U.S.C. § 5103(a). Requiring VA to provide notice on all
potential disability ratings that can be awarded, effective dates that may be assigned, or other claims
that may be filed, where dispute on those issues is not reasonably raised in the veteran's application,
is inconsistent with the plain language and history of the statute. Furthermore, such specificity
would burden VA's claims system by causing onerous delays in the processing and awarding of
benefits, contradicting the "expedited decisionmaking" and "higher satisfaction in the process"
envisioned by Senator Rockefeller.
The regulatory history is also informative. When § 3.159 was promulgated in August 2001,
VA considered whether specific notice on all elements of a claim was necessary under section
5103(a) and stated:
We received a comment stating that the regulation should require VA, at the point
in time when any evidence has been received in a claim for compensation benefits,
to determine whether that evidence satisfies a necessary element of the claim and so
advise the claimant. We decline to revise the regulation to accommodate this
suggestion; such a regulatory requirement would necessitate multiple reviews of a
single claim and is administratively unworkable. It would, moreover, increase the
time it takes to decide a single claim, contributing to the backlog of claims that await
processing. The intent of Congress, as indicated in the plain language of the VCAA
and in the legislative history, is that VA advise a claimant as to the evidence and
information necessary to substantiate a claim once VA receives a substantially
complete application. There is no indication that Congress intended that VA review
each claim and advise the claimant every time any evidence relevant to it is received.
When a decision is reached on a claim, the rating decision document will cite all
relevant evidence obtained and considered, as well as any relevant evidence not
obtained or considered. That rating decision document is shared with the claimant
as part of our notification procedures.
66 Fed. Reg. 45,620, 45,622. "[S]ubstantial deference is given to the statutory interpretation of the
agency authorized to administer the statute." Livesay v. Principi, 15 Vet.App. 165, 172 (2001) (en
banc) (quoting Chevron U.S.A., Inc. v. NRDC, 467 U.S. 837, 844 (1984)); see also Tallman v.
Brown, 7 Vet. App. 453, 463-65 (1995). Therefore, we will defer to "VA's reasonable interpretation
of a statutory provision when the law does not directly address the precise question at issue."
Gallegos v. Principi, 283 F.3d 1309, 1312 (Fed. Cir. 2002). Here, we consider VA's interpretation,
as expressed in the explanatory statement of § 3.159, reasonable.

16
 Nevertheless, as mentioned earlier, the notice requirements of section 5103(a) apply
generally to all five elements of a service-connection claim and, as a consequence, we do not hold
that VA does not have to provide any notice regarding disability ratings or effective dates when those
elements are not directly made an issue by the claimant. To the contrary, as explained below, general
section 5103(a) and § 3.159(b) notice must be given on these elements of the service-connection
claim. Further, because the duty to provide notice is premised upon the receipt of a substantially
complete application for benefits, it follows that the content of such notice must be defined by a
reasonable and liberal reading of the application actually filed.
Regarding the disability-rating element, the Court holds that the Secretary, in order to comply
with section 5103(a), must notify the claimant of any information, and any medical or lay evidence,
not previously provided to the Secretary, that is necessary to establish a disability rating for each of
the disabilities contemplated by the claim and allowed under law and regulation. Specifically, the
Secretary must, at a minimum, notify the claimant that, should service connection be awarded, a
schedular or extraschedular disability rating will be determined by applying relevant diagnostic codes
in the rating schedule, found in title 38, Code of Federal Regulations, to provide a disability rating
from 0% to as much as 100% (depending on the disability involved) based on the nature of the
symptoms of the condition for which disability compensation is being sought, their severity and
duration, and their impact upon employment. Moreover, consistent with the statutory and regulatory
history, that notice must provide examples of the types of medical and lay evidence that the claimant
could submit (or ask VA to obtain) that are relevant to establishing a disability–e.g., competent lay
statements describing symptoms, medical and hospitalization records, medical statements, employer
statements, job application rejections, and any other evidence showing exceptional circumstances
relating to the disability. See 66 Fed. Reg. at 45,622. Concerning the effective-date element, the
Secretary must notify the claimant that the effective date of an award of service connection and any
assigned disability rating(s) will be determined based on when VA receives the claim, when the
evidence that establishes the basis for a disability rating that reflects that level of disability was
submitted, or on the day after the veteran's discharge from service if the claim that is the basis for

17
which service connection is awarded is submitted within one year after discharge. See Wright v.
Gober, 10 Vet.App. 343, 347 (1997).
If the claimant's application suggests there is specific information or evidence necessary to
resolve an issue relating to elements of a claim, VA must consider that when providing notice and
tailor the notice to inform the claimant of the evidence and information required to substantiate the
elements of the claim reasonably raised by the application's wording. See Suttman v. Brown,
5 Vet.App. 127, 132 (1993) (where application "reasonably reveals" that claimant is seeking a
particular benefit, VA is required to adjudicate the issue of claimant's entitlement to that benefit).
In that regard, it is important to realize that the appeal in AB was decided long before the enactment
of the VCAA and in an altogether different context–there, the Court was deciding whether the
veteran's appeal, initiated by an NOD filed prior to the Veterans' Judicial Review Act, Pub. L. No.
100-687, § 402, 102 Stat. 4105, 4122 (1988) "was fully satisfied by the RO's September 1988 award
of a 30% disability rating for PTSD, so that subsequent proceedings may be said to have pertained
to a separate claim as to which a new valid NOD could have been filed." AB, 6 Vet.App. at 38. The
Court answered that question in the negative after determining that nothing in the veteran's NOD or
Substantive Appeal "evince[d] an intent to limit the issue on appeal to entitlement to only a 30%
rating." Id. at 39.
Applying the broad holding in AB in the VCAA-notice context in order to construe an award
of benefits as a "partial award granted," post at 36, merely because a claimant disagrees with an
assigned rating or effective date after his claim has been substantiated, would be to divorce the
VCAA notice requirements from their rightful place within the administrative adjudication scheme
and to illogically intermingle them with the notice and assistance required by the provisions of law
relating to the VA appeals process. That said, we leave open the question of what would result if
a claimant reasonably raised an issue regarding disability rating and effective date in his initial
application for benefits rather than for the first time as part of disagreement with a decision.
2. Timing of Notice
Section 5103(a) notice must be provided to a claimant "[u]pon receipt of a complete or
substantially complete application." 38 U.S.C. § 5103(a) (emphasis added); see 38 C.F.R.

18
§ 3.159(b)(1) ("[w]hen VA receives a complete or substantially complete application for benefits,"
it will give requisite notice). In Pelegrini, we found that nothing in the statute or regulations
specified the precise point during the VA claims process when section 5103(a) notice must be given.
Pelegrini, 18 Vet.App. at 119-20. Therefore, we held that, as to the service-connection element of
a claim, section 5103(a) notice and the notice contemplated in § 3.159(b)(1) must be provided prior
to an initial unfavorable decision by an AOJ. Id. at 120; see Mayfield, 19 Vet.App. at 110
(reiterating Pelegrini holding). We hold here that the timing requirement enunciated in
Pelegrini applies equally to the initial-disability-rating and effective-date elements of a service-
connection claim. The general notice on those elements, as explained earlier, must precede any
initial adjudication on them. See Pelegrini, supra. Timely notice will give the claimant a
meaningful opportunity to act responsively and "to participate effectively" in the development of the
claim. Mayfield, 19 Vet.App. at 120-21.
3. Section 5103(a) in the Statutory Scheme
Section 5103(a) notice must be considered within its place in the VA adjudication scheme.
See 2A N. SINGER , SUTHERLAND ON STATUTORY CONSTRUCTION § 46:05 (6th ed. 2000) [hereinafter
SUTHERLAND ] ("[T]he court will not only consider the particular statute in question, but also the
entire legislative scheme of which it is a part."); see also King v. St. Vincent's Hosp., 502 U.S. 215,
221 (1991) (holding that when interpreting statute, court is required to look at context and provisions
of law as a whole); Imazio Nursery, Inc. v. Dania Greenhouses, 69 F.3d 1560, 1564 (Fed. Cir. 1995)
(holding that all parts of a statute must be construed together without according undue importance
to a single or isolated portion). Moreover, the VA statutory scheme "should be construed so that
effect is given to all its provisions, so that no part will be inoperative or superfluous, void or
insignificant, and so that one section will not destroy another unless the provision is the result of
obvious mistake or error." SUTHERLAND , § 46:06; see also Splane v. West, 216 F.3d 1058, 1068-69
(Fed. Cir. 2000).
Within the VA adjudicatory scheme, section 5103(a) is focused on notice that is required to
be provided to a claimant upon receipt of a complete or substantially complete application for
benefits and prior to an initial adjudication. See Mayfield and Pelegrini, both supra. Once a

19
claimant's disability is determined to be service connected, a disability rating and an effective date
are assigned. After the initial decision on the claim, the Secretary, under section 5104(a), must
provide to the claimant timely notice of that decision including an explanation of the procedure for
obtaining review of the decision. 38 U.S.C. § 5104(a). "In any case where the Secretary denies a
benefit sought, [the notice of that denial] shall also include (1) a statement of the reasons for the
decision, and (2) a summary of the evidence considered by the Secretary." 38 U.S.C. § 5104(b).
Furthermore, regulatory § 3.103(b) provides:
Claimants and their representatives are entitled to notice of any decision made by VA
affecting the payment of benefits or the granting of relief. Such notice shall clearly
set forth the decision made, any applicable effective date, the reason(s) for the
decision, the right to a hearing on any issue involved in the claim, the right of
representation and the right, as well as the necessary procedures and time limits, to
initiate an appeal of the decision.
38 C.F.R. § 3.103(b).
A claimant may disagree with the assigned rating or effective date by filing an NOD.
38 U.S.C. § 7105. Under section 7105, "where the claimant . . . files [a timely NOD] with the
decision of the [RO], [the RO] will take such development or review action as it deems proper under
the provisions of regulations not inconsistent with this title. If such action does not resolve the
disagreement . . . [the RO] shall prepare a[n SOC]." 38 U.S.C. § 7105(d)(1). An SOC must include
(1) a summary of the evidence in the case pertinent to the issue or issues with which disagreement
has been expressed; (2) a citation to pertinent laws and regulations and a discussion of how such
laws and regulations affect the agency's decision; and (3) the decision on each issue and a summary
of the reasons for such decision. Id. Accordingly, once VA receives an NOD, sections 5103A and
7105(d) and § 3.103(b) require VA to take appropriate additional development and review action
and, if the disagreement continues, to inform the claimant of how he or she can be awarded an EED
or a higher rating based on the evidence and the law. Thus, assuming notice has been properly
tailored to the application presented, the statutory scheme contemplates that once a decision
awarding service connection, a disability rating, and an effective date has been made, section 5103(a)
notice has served its purpose, and its application is no longer required because the claim has already
been substantiated.

20
 This position is supported amply by the legislative history of the VCAA, wherein the
Committees on Veterans' Affairs (Committees) noted their intent that the term "substantiate . . . be
construed to mean 'tending to prove' or 'to support.'" 146 CONG . REC. H9912-15 (Oct. 17, 2000)
(Explanatory Statement by the House and Senate Committees on Veterans' Affairs). The
Committees went on to explain that "[i]nformation or evidence necessary to substantiate a claim
need not prove a claim–although it eventually may do so when a decision on a claim is made–but
it needs to support a claim or give form and substance to a claim." Id. In cases where service
connection has been granted and an initial disability rating and effective date have been assigned,
the typical service-connection claim has been more than substantiated–it has been proven, thereby
rendering section 5103(a) notice no longer required because the purpose that the notice is intended
to serve has been fulfilled.
Indeed, other statutory and regulatory provisions are in place to ensure that a claimant
receives assistance throughout the appeals process. As held in AB and Shoemaker, both supra, a
veteran contesting a rating or effective date is presumed to be seeking the maximum benefit available
under the law. Therefore, VA is required, under sections 7105(d) and 5103A, to advise the appellant
of what is necessary to obtain the maximum benefit allowed by the evidence and the law. The SOC
required by section 7105(d)(1) must be complete enough to allow the appellant to present argument
to the Board regarding any disagreement with the RO decision on any element of the claim.
38 C.F.R. § 19.29 (2005). The claimant may submit additional evidence after receipt of the SOC
for consideration by both the RO and the Board. 38 C.F.R. § 19.37 (2005). To hold that section
5103(a) continues to apply after a disability rating or an effective date has been determined would
essentially render sections 7105(d) and 5103A and their implementing regulations insignificant and
superfluous, thus disturbing the statutory scheme. See Imazio and Splane, both supra.
4. Rule of Prejudicial Error
The parties have had ample opportunity in their pleadings and at oral argument to contend
that any notice error is prejudicial. See In Re: 38 U.S.C. § 7261(b)(2) and Mayfield v. Nicholson,
19 Vet.App. 103 (2005), Misc. No. 3-05, __ Vet.App. __ (June 2, 2005) (en banc order) (allowing,
in cases involving asserted notice noncompliance under 38 U.S.C. § 5103(a) and/or 38 C.F.R.

21
§ 3.159(b)(1), supplemental briefing regarding requirements and standards set forth in Mayfield,
supra). The appellants argue that, where VA has failed to comply with the VCAA notice
requirements, the effect of the error cannot be evaluated because of an inadequate record and that
the rule of prejudicial error, 38 U.S.C. § 7261(b)(2), therefore cannot be applied. App. Din. Suppl.
Br. at 16 (relying on Wagner v. United States, 365 F.3d 1358, 1365 (Fed. Cir. 2004)); App. Har.
Suppl. Br. at 12-13 (same). The appellants and amicus NOVA further argue that if the rule of
prejudicial error is applied in section 5103(a) cases, the burden of proving nonprejudice should be
on VA because of the uniquely pro-claimant nature of the VA adjudication system and VA's duty
to assist a claimant in fully developing the record. App. Din. Suppl. Br. at 21-25; App. Har. Suppl.
Br. at 13-16; Amicus NOVA Br. at 39-46. Mr. Dingess further argues that the burden should be on
the Secretary to demonstrate that VA's error was not prejudicial because the Secretary is the party
asserting that VA's error was not prejudicial. App. Din. Suppl. Br. at 25.
The Secretary, in contrast, argues that the burden lies with an appellant and that an appellant
must assert the argument or issue that he or she would have raised if proper notice had been provided
or must state what material evidence he or she was unable to present because of the notice error.
Sec'y Har. Suppl. Br. at 11. The Secretary also contends that, in order to show prejudice, an
appellant must allege and demonstrate that the outcome of the case was affected by the error. Sec'y
Din. Suppl. Br. at 15. The Secretary argues further that if an appellant is unable to carry this burden
then a notice error is not prejudicial. Sec'y Har. Suppl. Br. at 15.
In Mayfield, we addressed how this Court "take[s] due account of the rule of prejudicial
error" under 38 U.S.C. § 7261(b)(2) when considering section 5103(a)/§ 3.159(b)(1) notice errors
involving a service-connection claim, including the burdens on an appellant and the Secretary.
Mayfield, 19 Vet.App. at 112-21. "Once [such] an appellant has demonstrated an error below[,] he
or she generally bears a responsibility to initiate consideration of the issue of prejudice, that is, the
appellant carries the burden of going forward with a plausible showing of how the essential fairness
of the adjudication was affected by that error." Id. at 119. "If an appellant has met the burden of
going forward, by asserting with specificity how an error was prejudical, it becomes the Secretary's
burden to demonstrate that the error was clearly nonprejudicial to the appellant–that is, that the error

22
is not one that affected 'the essential fairness of the [adjudication]'." Id. at 120 (citation omitted)
(quoting McDonough Power Equip., 464 U.S. at 553-54).
In discussing prejudice in the notice context, we held in Mayfield as follows:
[W]e conclude that in the section 5103(a) notice context an appellant generally must
identify, with considerable specificity, how the notice was defective and what
evidence the appellant would have provided or requested the Secretary to obtain (e.g.,
a nexus medical opinion) had the Secretary fulfilled his notice obligations; further,
an appellant must also assert, again with considerable specificity, how the lack of that
notice and evidence affected the essential fairness of the adjudication. When the
appellant has met the burden of going forward with such a plausible showing of
prejudice, then the Secretary must demonstrate a lack of prejudice by persuading the
Court that the purpose of the notice was not frustrated–e.g., by demonstrating (1) that
any defect in notice was cured by actual knowledge on the part of the appellant that
certain evidence (i.e., the missing information or evidence needed to substantiate the
claim) was required and that she should have provided it, or (2) that a reasonable
person could be expected to understand from the notice provided what was needed,
or (3) that a benefit could not possibly have been awarded as a matter of law.
Id. at 121. We also held that "if the asserted error is found by the Court to exist and to be of the type
that has the 'natural effect' of producing prejudice, an appellant need not have pled prejudice and it
is the Secretary's burden to demonstrate lack of prejudice in terms of the fairness of the
adjudication." Id. (quoting Kotteakos v. United States, 328 U.S. 750, 760 (1946)). The Court further
held that any error regarding the first notice element was of the type that has the "natural effect" of
producing prejudice. Id. at 122. For late notice, second- and third-element notice error, or error in
fourth-element notice, we held that such errors are not of the type that have the "natural effect" of
producing prejudice, and that an appellant, pursuant to Rule 28 of the Court's Rules of Practice and
Procedures, must plead prejudice in terms of the fairness of the adjudication. Id. at 122-23.
When content-complying but late notice is provided–such as at the time of or after the RO
decision–the claimant would, under Mayfield, have to come forward with a plausible showing of
how the essential fairness of the adjudication was affected by that late notice. See 38 U.S.C.
§ 7261(b)(2); Mayfield, 19 Vet.App. at 128; see also Conway, supra. If the claimant meets that
burden, then the Secretary has the burden to demonstrate that the late notice was clearly
nonprejudicial to the claimant–that is, that the late notice did not affect the essential fairness of the

23
adjudication. See Mayfield, supra. Whether the claimant is prejudiced by any late section 5103(a)
notice depends on the factual situation in a particular case. See id. at 128-29 (holding that claimant
was not prejudiced by late section 5103(a) notice where fairness of VA adjudication was unaffected
because claimant had meaningful opportunity to participate effectively in VA's processing of her
claim as demonstrated by her actions during pendency of claim at VA to obtain missing evidence
in order to substantiate claim).
C. Application of Notice Requirements to Instant Cases
1. Dingess Appeal
a. Duty to Notify Regarding PTSD Claim. In May 2000, the RO awarded Mr. Dingess
service connection for PTSD and assigned him a temporary total disability rating for the duration
of his in-patient treatment program and a 10% rating thereafter, effective from June 22, 1999. Din.
R. at 38, 220-26. Thus, Mr. Dingess' PTSD claim was substantiated in May 2000 and, therefore, at
the time of the enactment of the VCAA, VA no longer had any further duty to notify Mr. Dingess
on how to substantiate his PTSD claim. Moreover, as stated above, his filing an NOD as to disability
rating did not trigger additional section 5103(a) notice. Rather, VA was then required to fulfill its
statutory duties under 38 U.S.C. §§ 5104 and 7105 and regulatory duties under 38 C.F.R. § 3.103.
Therefore, we hold that the Board did not commit prejudicial error in concluding that the May 2001
VCAA-notice letter the Secretary had provided to Mr. Dingess complied with section 5103(a) and
§ 3.159(b) because, after his PTSD claim was substantiated in May 2000, such notice was not
required. Cf. Mayfield, 19 Vet.App. at 129 ("[w]here the claimant has received compliant notice,
any Board reasons-or-bases deficiency in discussing how section 5103(a) . . . notice has been
satisfied in this case would of necessity be nonprejudicial to the claimant.").
b. VA's Duties Regarding Appeal of PTSD Claim. As required under sections 5104(b) and
7105(d) and § 3.103(b), VA provided Mr. Dingess with the January 2001 DRO decision (Din. R. at
390-92) and January 2001 SOC (Id. at 376-88). The January 2001 DRO decision, provided the
following explanation regarding its denial of a higher rating than 30%:
A higher evaluation of 50[%] is not warranted unless there is reduced reliability and
productivity due to such symptoms as: flattened affect; circumstantial,
circumlocutory, or stereotyped speech; panic attacks more than once a week;

24
 difficulty in understanding complex commands; impairment of short- and long-term
memory (e.g., retention of only highly learned material, forgetting to complete tasks);
impaired judgment; impaired abstract thinking; disturbances of motivation and mood;
difficulty in establishing and maintaining effective work and social relationships.

On exam[ination Mr. Dingess] was alert and oriented in all three spheres, in good
contact with routine aspects of reality and showed no signs or symptoms of
psychosis. He spoke in normal tones but his rhythm and rate were somewhat
subdued and withdrawn. Conversation was generally relevant, coherent, and goal
directed. He seemed rather isolated, sad, withdrawn, and very low keyed and
passive. He described himself in a rather detailed manner and lent the impression of
an individual who is more of a victim than he really is. Mood appeared to be
depressed and his affect was under responsive, though certainly not flattened.
Memory and intellect appeared to be intact, and insight and judgment for major
things did not appear to be impaired. He is shown to have [PTSD], chronic,
moderate and chronic polysubstance abuse, in short remission . . . [and he] showed
an antisocial personality disorder. GAF was 60. Outpatient treatment reports . . .
show ongoing psychiatric treatment, and note [the veteran] does not have suicidal or
homicidal thoughts.
Din. R. at 390-91. The January 2001 SOC, under the heading "Pertinent Laws; Regulations; Ratings
Schedule Provisions," set forth the relevant diagnostic code (DC) for PTSD (38 C.F.R. § 4.130, DC
9411 (2000)), and included a description of the rating formula for all possible schedular ratings for
PTSD from 0% to 100%. Din. R. at 384-86. The decision and the SOC thus informed Mr. Dingess
that he did not have evidence to support a 50% schedular rating and told him what was needed not
only to achieve a 50% schedular rating, but also to obtain all schedular ratings above the 30% rating
that the RO had assigned. In a letter accompanying the January 2001 SOC (Din. R. at 376) and a
notice of decision letter sent that same month to Mr. Dingess (d. at 395-98), the RO, as required, also
notified him of how to appeal the decision on his claim. Both letters provided Mr. Dingess the forms
he needed to complete the appeal his case. Therefore, VA complied with the procedural statutory
requirements of 38 U.S.C. §§ 5104(b) and 7105(d), as well as the regulatory requirements in
§ 3.103(b), and continued to assist Mr. Dingess, under section 5103A, by informing him of what was
necessary to achieve a higher initial rating for his service-connected PTSD.
c. Duty to Notify Regarding TDIU Claim. The record before the Board revealed that, in his
June 1999 claim, Mr. Dingess stated that previously he had been self-employed but at the time of the

25
claim, because of his service-connected disabilities, was not working. Din. R. at 63. However, an
October 1999 VA PTSD examination revealed that Mr. Dingess had stated that he continued to
operate his furniture and appliance shop from his garage at that time. Id. at 103. Based on this latter
statement, the RO denied Mr. Dingess' TDIU claim in May 2000. Id. at 220-25. He appealed that
decision. Id. at 231. At the time of the enactment of the VCAA, Mr. Dingess' TDIU claim remained
unsubstantiated and was on appeal to the Board; therefore, he was entitled to section 5103(a) and
§ 3.159(b) notice on that claim. See Pelegrini, supra. The record does not contain any document that
either satisfies those notice requirements or in any way reveals that Mr. Dingess received such notice.
See Din. R. 1-464. Thus, VA erred by not providing adequate section 5103(a) and § 3.159(b) notice
on his TDIU claim. See Mayfield and Quartuccio, both supra. Having found error, we examine
whether this error was prejudicial. See Mayfield and Conway, both supra.
Because the natural effect of first-element notice error is to produce prejudice, the Secretary
has the "burden of demonstrating that there was clearly no prejudice . . . based on any failure to give
notice." Mayfield, 19 Vet.App. at 122. Following the Federal Circuit's remand in Conway, supra,
the Secretary filed a supplemental brief in which he addresses the issue of prejudice in the context of
section 5103(a). Sec'y Din. Suppl. Br. at 12-18. Despite the opportunity to argue lack of prejudice,
the Secretary did not so argue but, rather, maintained that the appellant had failed to satisfy what the
Secretary contended was the appellant's burden of demonstrating prejudice. The Secretary did not
argue the alternative position, that is, that the Secretary had met his burden of demonstrating a lack
of prejudice. Even after Mr. Dingess argued in his supplemental brief that once a section 5103(a)
notice error has been established, the Secretary bears the burden of demonstrating that the error was
not prejudicial, the Secretary still did not argue that there was a lack of prejudice. See Sec'y Din.
Suppl. Br. at 21-25.
The Secretary has not persuaded us that the purpose of the notice requirement was not
frustrated–by demonstrating, e.g., that (1) any defect in notice was cured by actual knowledge on the
part of the appellant that certain evidence was required and that he should have provided it in order
to obtain an extraschedular rating; (2) a reasonable person could be expected to understand from the
notice provided what was needed; or (3) an extraschedular rating could not possibly have been

26
awarded as a matter of law. See Mayfield, 19 Vet.App. at 121. Therefore, the Secretary has not met
his burden of demonstrating that the notice error was not prejudicial. Accordingly, the Board erred
in concluding that the Secretary fulfilled his statutory and regulatory obligations as to the first notice
requirement in connection with the extraschedular component of the disability-rating element. Our
conclusion that the Secretary failed to provide the first-notice requirement necessarily subsumes a
conclusion that the Secretary also failed to notify Mr. Dingess about who would be responsible for
seeking to obtain the information and evidence required by the first notice requirement. Thus,
because of these errors, the TDIU-rating claim and the matter of an extraschedular rating under § 4.16
will be remanded for complying notice and readjudication.
d. Duty to Assist. Under 38 U.S.C. § 5103A, the Secretary "shall make reasonable efforts to
assist a claimant in obtaining evidence necessary to substantiate the claimant's claim for a benefit
under a law administered by the Secretary." The Secretary's duty to assist a claimant includes, among
other things, "providing a medical examination or obtaining a medical opinion when such an
examination or opinion is necessary to make a decision on the claim." 38 U.S.C. § 5103A(d)(1); see
38 C.F.R. § 3.159(c) (2005). Additionally, 38 C.F.R. § 4.1 (2005) requires that when applying the
rating schedule, "accurate and fully descriptive medical examinations are required, with emphasis
upon the limitation of activity imposed by the disabling condition." Further, 38 C.F.R. § 4.2 (2005)
requires that if an examination report used for rating a service-connected disability does not contain
sufficient detail, "it is incumbent upon the rating board to return the report as inadequate for
evaluation purposes." See Bowling v. Principi, 15 Vet.App. 1, 12 (2001) (emphasizing Board's duty
to return inadequate examination report). Where the record does not adequately reveal the current
state of the claimant's disability, VA must assist by providing the claimant a thorough and
contemporaneous medical examination that considers the claimant's prior medical examinations and
treatment. See Suttmann, 5 Vet.App. at 138; Proscelle v. Derwinski, 2 Vet.App. 629, 632 (1992);
Green v. Derwinski, 1 Vet.App. 121, 124 (1991); 38 C.F.R. § 4.1.
Mr. Dingess contends that the VA PTSD medical examinations that he received in October
1999 (Din. R. at 98-104) and November 2000 (id. at 371-74) were inadequate because they did not
address sufficiently the effect of his PTSD on his ability to work. App. Din. Br. at 3. We are not so

27
persuaded. Both examinations did address the effect of Mr. Dingess' PTSD on his ability to work.
See Din. R. at 98-104, 371-74. In the 1999 examination, the examiner noted: "While the veteran does
appear to be suffering from [PTSD], he seems able to function relatively well and continues to run
his own used furniture and appliance shop out of his garage." Id. at 103. The 2000 examiner stated:
His lack of concentration and his inability to focus his effort as well as his lack of
desire to become involved with people, have caused him to end his small business of
selling used appliances and furniture out of his house. . . . He believes he came back
from Vietnam a changed person and that this led to his history of drug and alcohol
abuse, his history of illegal behaviors[,] and his inability to obtain and maintain
substantially gainful employment.
Id. at 372. The examiner concluded that Mr. Dingess was competent and employable. Id. at 374.
The Board relied on that conclusion in determining that the preponderance of the evidence was
against awarding Mr. Dingess a TDIU rating. Id. at 11. We are satisfied that the Secretary fulfilled
his duty to assist under section 5103A(d)(1) by providing Mr. Dingess with thorough and
contemporaneous medical examinations, which adequately discussed the effect of Mr. Dingess'
service-connected PTSD on his ability to work, as required under § 4.2. See 38 C.F.R. § 3.159; see
also Green, supra (holding that RO must provide "a thorough and contemporaneous medical
examination, one which takes into account the records of prior medical treatment, so that the
evaluation of the claimed disability will be a fully informed one"). The Board therefore did not err
by relying on those examinations.
As we concluded above, however, we must remand the TDIU matter because of the notice
error. Just as the Secretary must provide complying notice, VA must also ensure that the record
includes a contemporaneous medical opinion regarding whether Mr. Dingess possesses any
occupational impairment as defined by § 4.16(a) and (b). See 38 U.S.C. § 5103A(d); 38 C.F.R. § 4.1;
see also Caffrey v. Brown, 6 Vet.App. 377, 380-81 (1994) (concluding that new examination was
required because prior examination, conducted 23 months before Board decision, was too remote to
be considered contemporaneous for the veteran's increased-rating claim); Proscelle, supra (holding
that VA examination must be conducted where "record does not adequately reveal the current state
of the claimant's disability"); Green, supra.

28
 Because the TDIU matter is being remanded for further adjudication, the Court will not
address the remaining arguments raised by Mr. Dingess regarding his claim for a TDIU rating. See
Best v. Principi, 15 Vet.App. 18, 20 ( 2001) ("A narrow decision preserves for the appellant an
opportunity to argue those claimed errors before the Board at the readjudication, and, of course,
before this Court in an appeal, should the Board rule against him.") On remand, he is free to submit
additional evidence and argument and the Board must consider any such evidence or argument
submitted. See Kay v. Principi, 16 Vet.App. 529, 534 (2002); Kutscherousky v. West, 12 Vet.App.
369, 372-73 (1999) (per curiam order). The Board shall proceed expeditiously, in accordance with
38 U.S.C. § 7112. Should the Board rule against Mr. Dingess and should he appeal, he will have the
opportunity to present any allegations of error to this Court. See Best, supra.
e. Reasons or Bases. Mr. Dingess argues that the Board failed to provide an adequate
statement of reasons or bases under 38 U.S.C. § 7104(d)(1) because it did not address whether his
PTSD claim warranted extraschedular consideration under 38 C.F.R. § 3.321(b)(1). App. Din. Br. at
2-5. The Secretary maintains that the Board was not obligated to discuss § 3.321(b)(1) because the
record contains no competent evidence that Mr. Dingess' disabilities cause "'such an exceptional or
unusual disability picture with such related factors as marked interference with employment or
frequent periods of hospitalization as to render impractical the application of the regular schedular
standards.'" Sec'y Din. Suppl. Br. at 19-20 (quoting 38 C.F.R. § 3.321(b)(1)).
Before deciding a claim, the Board is required to consider all relevant evidence of record and
to consider and discuss in its decision all "potentially applicable" provisions of law and regulation.
Schafrath v. Derwinski, 1 Vet.App. 589, 593 (1991); see 38 U.S.C. § 7104(a); Weaver v. Principi,
14 Vet.App. 301, 302 (2001) (per curiam order). The Board is also required to include in its decision
a written statement of the reasons or bases for its findings and conclusions on all material issues of
fact and law presented on the record. See 38 U.S.C. § 7104(d)(1); Allday v. Brown, 7 Vet.App. 517,
527 (1995); Gilbert v. Derwinski, 1 Vet.App. 49, 56-57 (1990). That statement must be adequate to
enable an appellant to understand the precise basis for the Board's decision, as well as to facilitate
review in this Court. See Allday and Gilbert, both supra. In complying with this requirement, the
Board must analyze the credibility and probative value of the evidence, account for the evidence that

29
it finds persuasive or unpersuasive, and provide the reasons for its rejection of any material evidence
favorable to the veteran. See Caluza v. Brown, 7 Vet.App. 498, 506 (1995) aff'd, 78 F.3d 604 (Fed.
Cir. 1996) (table); Gilbert, supra.
Under VA regulation
[r]atings shall be based as far as practicable, upon the average impairments of earning
capacity with the additional proviso that the Secretary shall from time to time readjust
this schedule of ratings in accordance with experience. To accord justice, therefore,
to the exceptional case where the schedular evaluations are found to be inadequate,
the Under Secretary for Benefits or the Director, Compensation and Pension Service,
upon field station submission, is authorized to approve on the basis of the criteria set
forth in this paragraph an extra-schedular evaluation commensurate with the average
earning capacity impairment due exclusively to the service-connected disability or
disabilities. The governing norm in these exceptional cases is: A finding that the case
presents such an exceptional or unusual disability picture with such related factors as
marked interference with employment or frequent periods of hospitalization as to
render impractical the application of the regular schedular standards.
38 U.S.C. § 3.321(b). In order to determine whether the Board erred by not discussing § 3.321(b)(1),
we must first determine whether Mr. Dingess specifically sought extraschedular evaluation. The
Board is required to address every issue "reasonably raised from a liberal reading of the documents
or oral testimony submitted prior to the [Board] decision." Floyd v. Brown, 9 Vet.App. 88, 96 (1996);
see EF v. Derwinski, 1 Vet.App. 324, 326 (1991); Myers v. Derwinski, 1 Vet.App. 127, 129 (1991).
"'Where such review . . . reasonably reveals that the claimant is seeking a particular benefit, the Board
is required to adjudicate the issue of the claimant's entitlement to such a benefit or, if appropriate, to
remand the issue to the [RO] for development and adjudication of the issue; however, the Board may
not simply ignore an issue so raised.'" Beverly v. Nicholson, 19 Vet.App. 394, 404-05 (2005) (quoting
Suttman, 5 Vet.App. at 132); see also Brannon v. West, 12 Vet.App. 32, 34 (1998). However, the
Board is not required to anticipate a claim for extraschedular evaluation when it was neither
specifically nor reasonably raised. See Talbert v. Brown, 7 Vet.App. 352, 356-57 (1995) (holding that
Board is not required to do "prognostication" but to review issues reasonably raised by Substantive
Appeal).
Mr. Dingess raises for the first time in his appeal to the Court a request for extraschedular
consideration. See App. Din. Br. at 2-5; see also Din. R. at 1-464. In fact, in his January 2001 appeal

30
to the Board for a higher initial PTSD disability rating and his August 2001 appeal to the Board
regarding the TDIU determination, Mr. Dingess, through counsel, expressly limited his claim to one
for "an increased schedular rating for his service-connected condition of PTSD." Din. R. at 400, 403,
456 (emphasis added). Although VA is required, with respect to all pro se pleadings, to give a
sympathetic reading to a veteran's filings, see Andrews v. Nicholson, 421 F.3d 1278, 1282 (Fed. Cir.
2005) (citing Szemraj v. Principi, 357 F.3d 1370, 1373 (Fed. Cir. 2004)), Mr. Dingess has been
represented by counsel since January 2001 (Din. R. at 405-07) and prior to that he was represented
by veterans service organizations (Din. R. at 68, 220, 337, 390). Even considering a liberal reading
of all documents and oral testimony in the record, including Mr. Dingess' initial application, NOD,
and Substantive Appeal, he has never revealed any intent to seek extraschedular consideration under
§ 3.321(b)(1). See Beverly and Suttman, both supra. Accordingly, Mr. Dingess has not requested
extraschedular consideration under § 3.321(b)(1).
We now review whether the Board erred in failing to address sua sponte extraschedular
consideration under § 3.321. See Smallwood v. Brown, 10 Vet.App. 93, 98 (1997) (Board must
address "the issue of whether an extra-schedular rating is warranted [when it] is reasonably raised by
the Board's own factual findings"); see also Moody v. Principi, 360 F.3d 1306, 1310 (Fed. Cir. 2004)
("VA [is required to] give a sympathetic reading to the veteran's filings by 'determining all potential
claims raised by the evidence, applying all relevant laws and regulations.'" (quoting Szemraj, 357 F.3d
at 1373)); Grantham v. Brown, 8 Vet.App. 228, 235 (1995) (although extraschedular consideration
under § 3.321(b)(1) "was not raised by the veteran, 'the [Board was] not free to ignore its own
regulations[]' [and] the Board should have given the veteran extra-schedular consideration or
explained why it is not applicable" (citations omitted)).
In Sanchez-Benitez, the Federal Circuit vacated this Court's holding that remand was not
required for consideration of § 3.321(b)(1). Sanchez-Benitez v. Principi, 259 F.3d 1356 (Fed. Cir.
2001). Mr. Sanchez-Benitez had argued that VA erred by failing to discuss § 3.321(b)(1) in light of
a VA General Counsel opinion (regarding the precise DC in that matter) that stated that § 3.321(b)(1)
must be considered if there was evidence of "exceptional or unusual circumstances." Id. at 1362. The
Federal Circuit held that this Court erred when "on its own, [it] found that there was nothing in the

31
record to suggest that Mr. Sanchez-Benitez's case was 'exceptional or unusual.'" Id. at 1363. Given
this holding by the Federal Circuit, we are mindful that we may not, sua sponte, review the record and
make factual determinations in the first instance as to whether a veteran's disability picture presents
such an exceptional or unusual case as to render the schedular evaluations inadequate. However, we
do not read Sanchez-Benitez to limit our ability, and in fact our obligation, to review the question of
whether the Board failed to satisfy its reasons or bases requirement under section 7104(d)(1) by not
considering or discussing § 3.321(b)(1). To interpret Sanchez-Benitez to the contrary would require
the Court to remand every matter where a claimant argues in the first instance on appeal that the
Board's reasons or bases were inadequate because § 3.321(b)(1) was not discussed. Thus, in cases
such as Mr. Dingess', the Court's review is limited to the facts found by the Board and to a
determination of whether, based on those facts, a claim for § 3.321(b)(1) extraschedular consideration
was reasonably raised and should have been discussed. See Smallwood v. Brown, 10 Vet.App. 93,
98 (1997) (where § 3.321(b)(1) claim is reasonably raised by Board's own factual findings, its failure
to address referral issue in its decision constitutes error).
Here, the Board found that Mr. Dingess' service-connected PTSD symptoms produce no more
than a moderate disability and that "the service-connected PTSD alone is not shown to prevent the
veteran from obtaining and maintaining substantially gainful employment consistent with his
education and employment experience." Din. R. at 2-3. The Board found that, prior to May 1999,
Mr. Dingess had no previous hospital admissions or psychiatric treatment; that he received outpatient
treatment at a VA mental health clinic in May 1999; that he was admitted in June 1999 to a VA
substance abuse program from which he was discharged in July 1999; and that he was admitted to a
12-week VA inpatient program for treatment of substance abuse and PTSD symptoms. Id. at 6-7.
The Board noted that Mr. Dingess revealed in a November 2000 VA medical examination that he had
decided to end his small business because of his lack of concentration and his lack of desire to
become involved with people and that the examiner found him to be competent and employable.
Id. at 8. The Board specifically found: "Notwithstanding the veteran's recent decision to end his
business, the evidence of record does not show that he has had difficulty establishing or maintaining
effective work and social relationships." Id. at 9. Based, therefore, not on any factual determination

32
by the Court, see Sanchez-Benitez, supra, but rather upon the Board's factual determinations, the
Court holds that Mr. Dingess' disability picture is not so exceptional or unusual as to reasonably raise
the issue of extraschedular consideration under § 3.321(b)(1). Thus, because § 3.321(b)(1) was
neither specifically sought by Mr. Dingess nor reasonably raised by the facts found by the Board, the
Board did not err in not discussing § 3.321(b)(1) in its statement of reasons or bases. Cf.
Smallwood and Grantham, both supra.
2. Hartman Appeal
a. Duty to Notify Regarding PTSD Claim. Because the RO decision awarding service
connection and assigning a disability rating and an effective date for Mr. Hartman's PTSD was issued
in August 1999, prior to the November 9, 2000, enactment of the VCAA, the RO did not err by not
providing notice before that decision. Nevertheless, VA's regulations implementing the VCAA were
made retroactively applicable to all cases still pending before VA as of November 9, 2000. Mr.
Hartman's claim was on appeal before VA as of November 9, 2000, and thus was pending at VA at
the time of the VCAA's enactment. Therefore, the VCAA applied to his claim. See Mayfield,
19 Vet.App. at 128; Pelegrini, supra.
However, as with Mr. Dingess' claim, section 5103(a) notice was not required for Mr.
Hartman's PTSD claim because that claim had been substantiated before November 9, 2000. In
August 1999, he was awarded service connection for his PTSD, and assigned a 70% disability rating
with an April 15, 1999, effective date (Har. R. at 144-48), and in February 2000, the RO awarded a
TDIU rating, effective from April 15, 1999 (id. at 177-79). Therefore, the Board did not commit
prejudicial error by concluding that VA had satisfied its section 5103(a) and § 3.159(b) notice
requirements because that notice was not required after his PTSD claim was substantiated in August
1999. Cf. Mayfield, 19 Vet.App. at 129.
b. VA's Duties Regarding Appeal of PTSD Claim. As required under sections 5104(b) and
7105(d) and § 3.103(b), VA provided Mr. Hartman with July 1999 and February 2000 RO decisions
(Har. R. at 144-48, 176) and a May 2001 SOC (id. at 184). In the July 1999 RO decision, the RO
stated: "Entitlement to benefits sought is established from the date of the claim [April 15, 1999]."

33
Id. at 148 (emphasis added). January 2000 correspondence from the RO to Mr. Hartman informed
him:
[VA] received [his] original claim for entitlement to disability compensation for
[PTSD] on September 15, 1986. On December 18, 1986, [VA] denied [his] claim
because [he] did not report for a [scheduled VA medical] examination . . . . [VA]
received [his] claim for reconsideration of the prior denial of PTSD on April 15, 1999.
[The RO] decision of July 30, 1999, granted entitlement to PTSD effective April 15,
1999, the date we received your claim. Under current law, the effective date cannot
be earlier than the date the claim was received by VA.
Id. at 174. The May 2001 SOC set out the provisions of 38 C.F.R. § 3.400 (2000), including
§ 3.400(a) (regarding facts found) and § 3.400(b)(2)(i) (regarding assigning day following discharge
as effective date based on receipt of application within one year after date of discharge), and
38 U.S.C. § 3.401 (2000) and cited 38 U.S.C. § 5110 as the authority for these provisions. Id. at 185-
94. Under the section heading "Reasons and Bases," the May 2001 SOC cited to 38 C.F.R.
§ 3.400(b)(2)(i) and explained the criteria governing effective dates for direct service connection for
disability-compensation claims. Id. at 194. The SOC noted that the RO "decision of [July 30, 1999,]
granted service connection for [PTSD] from the date of the claim which was received [April 15,
1999]." Id. The SOC thus informed Mr. Hartman that the effective date assigned was based on the
date on which VA had received his claim and that to receive an EED the claim would have to have
been received within one year after separation from service, or VA would have to have received the
claim earlier than April 15, 1999. In letters accompanying the July 1999 RO decision (id. at 144-45),
the February 2000 RO decision (id. at 176), and the May 2001 SOC (id. at 185), the RO notified Mr.
Hartman of how to appeal his claim as required under § 3.103(b), and all of the letters included
attachments of the necessary forms that he would need to complete to start the appellate process.
Therefore, VA complied with the procedural statutory requirements of 38 U.S.C. §§ 5104(b) and
7105(d), as well as the regulatory requirements in § 3.103(b), and continued to assist Mr. Hartman,
under section 5103A, by informing him of what was necessary to achieve an EED for his service-
connected PTSD.
To the extent that Mr. Hartman asserts that his mental illness should toll the one-year period
for filing his NOD (App. Har. Suppl. Br. at 13-15), we reject that argument. There is no indication

34
in the ROA that an NOD was actually filed in this case. See Har. R. at 1-207. In McPhail v.
Nicholson, we held that, even assuming that equitable tolling applied to the one-year period for filing
an NOD, there was no basis for seeking equitable tolling of the NOD-filing period where a claimant
did not file an NOD during the one-year period commencing when he or she first learned of the RO
decision to be challenged and never submitted an NOD at all. McPhail, 19 Vet.App. 30, 34 (2005)
(per curiam order), appeal docketed, No. 05-7118 (Fed. Cir. Mar. 10, 2005). As stated in McPhail,
"[e]quitable tolling of a time period is generally available to perform an action within that period only
if the action had actually been performed." Id.
Mr. Hartman's argument that the Board erred by not finding that VA, by not obtaining the
medical records from the VA facilities identified in his November 1986 letter to VA, had, under
Hayre, supra, committed a grave procedural error (App. Har. Br. at 8-10 (citing Har. R. at 94)), is
also rejected. Mr. Hartman acknowledges that, after the February 2002 Board decision, the Federal
Circuit in Cook v. Principi, 318 F.3d 1334 (Fed. Cir. 2002) (en banc), overruled the
grave-procedural-error concept in Hayre. He asserts, however, that he is making the argument to
protect his interests in the event of a reversal of Cook, in which a petition for a writ of certiorari had
been filed but not yet ruled on at the time that he filed his brief. App. Har. Br. at 8-10. In June 2003,
the U.S. Supreme Court denied that petition. Cook v. Principi, 539 U.S. 926 (2003). Accordingly,
his argument on grave procedural error is now unavailing.

IV. CONCLUSION
On the basis of the foregoing analysis, the ROA, and the parties' pleadings, and having
"take[n] due account of the rule of prejudicial error" under 38 U.S.C. § 7261(b)(2), that part of the
October 2001 Board decision that denied Mr. Dingess an initial disability rating higher than 30% is
AFFIRMED. That part of the October 2001 Board decision that denied Mr. Dingess TDIU is
VACATED and that matter is REMANDED for expeditious further development and issuance of a
readjudicated decision supported by an adequate statement of reasons or bases.
Additionally, on the basis of the foregoing analysis, the ROA, and the parties' pleadings, and
having "take[n] due account of the rule of prejudicial error" under 38 U.S.C. § 7261(b)(2), the Court

35
in Hartman will withdraw the July 22, 2004, single-judge dispositive order. Mr. Hartman has not
demonstrated that the Board committed prejudicial error in its findings of fact, conclusions of law,
compliance with procedural requirements, articulation of reasons or bases, or application of the
equipoise standard that would warrant reversal or remand. Therefore, the February 2002 Board
decision in Hartman is AFFIRMED.

KASOLD, Judge concurring in part and dissenting in part: As so clearly stated in the Court's
opinion, the question before the Court is "whether the notice provisions of [section 5103(a)] apply
to the assignment of an initial disability rating (Dingess appeal) and effective date (Hartman appeal)
in association with an award of VA service-connection disability compensation." Ante at 2. The
Court holds today that they do, as do the pleading requirements established in our precedential
decision in Mayfield v. Nicholson, 19 Vet.App. 103 (2005), argued, No. 05-7157 (Fed. Cir. Feb. 6,
2006). See ante at 11-14. I fully concur. I also fully agree with the holdings of the Court that
"(1) section 5103(a) requires notice to a claimant of how a VA service-connection claim may be
substantiated as to all five elements of that claim and (2) that certain standards apply for the timing
and content of that notice," ante at 2, as further described in sections III.A, B.1, and B.2. And, I agree
with the resultant vacatur, in part, and affirmance, in part, of the Dingess Board decision and the
affirmance of the Hartman Board decision. See ante at 35. However, I must respectfully dissent in
part for the reasons set forth below.
I dissent from the narrow exception created today for claims involving a partial award granted
in an initial adjudication that occurred prior to the November 9, 2000, enactment of the VCAA,
which, inter alia, amended section 5103(a) to explicitly impose the duty on the Secretary to notify a
claimant what information or evidence is necessary to substantiate the claim. See ante 24, 33 (finding
no error because the current section 5103(a) requirements were not in effect when the claims were
substantiated and, because the claim was substantiated, the Secretary's regulatory retroactive
application of the section 5103(a) notice requirements was inapplicable). The creation of this narrow
exception is unwarranted. It is the Secretary, not the Court, that has been given the authority to write
regulations implementing law. See 38 U.S.C. § 501(a) ("The Secretary has authority to prescribe all

36
rules and regulations which are necessary or appropriate to carry out the laws administered by the
Department and are consistent with those laws . . . .").
In this instance, the Secretary explicitly made the regulations implementing section 5103(a)
applicable to all claims pending "before VA" upon the enactment of the VCAA or any new claim filed
thereafter. See 66 Fed. Reg. 45,620, 45,629 (Aug. 29, 2001). Although the Secretary expressly
carved out exemptions to the retroactive application of the VCAA, he did not exempt claims that had
been partially granted prior to the enactment of the VCAA. Furthermore, the Board considered
section 5103(a) applicable, as evidenced in the cases before us today. See Din. R. at 3-4 (Dingess
Board reviewed notice for Secretary's compliance with section 5103(a)); Har. R. at 3-4 (Hartman
Board, same). Yet, absent any Chevron analysis, the Court today creates an exception to the
Secretary's regulation. See Chevron U.S.A., Inc. v. Natural Res. Def. Council, Inc., 467 U.S. 837,
843-45 (1984) (Court gives deference to executive department's reasonable interpretation of statutory
scheme). By making the regulations implementing the revised section 5103(a) applicable to all claims
then pending "before VA" upon the enactment of the VCAA, the Secretary obviously intended to
benefit claimants by making sure adequate notice on how to substantiate a claim was provided to each
veteran, no matter where in the administrative process that claim hailed. See also Pelegrini v.
Principi, 18 Vet.App. 112, 120 (2002) ("the appellant has the right on remand [from the Court to the
Board] to VCAA content-complying notice and proper subsequent VA process"). It was a proper
exercise of the Secretary's authority, and I perceive no basis for the Court's creation of an exception
thereto.
Moreover, the creation of this narrow exception is not only unwarranted, it is unnecessary.
Our traditional approach of assessing error and prejudice suffices. As to the PTSD claims of both Mr.
Dingess and Mr. Hartman, there was no error for the failure of the Secretary to provide either claimant
with section 5103(a) notice prior to the initial adjudication of the claims because the section 5103(a)
notice requirements had not yet become law. See Pelegrini, 18 Vet.App. at 120. On the other hand,
we should hold that the Secretary erred by failing to provide Mr. Dingess and Mr. Hartman with the
required notice before issuance of a subsequent, post-VCAA, adjudication of their claims. See id. at
120, 122-23. Applying the rule of prejudice, however, we should further hold that the notice received

37
throughout the appellate process in each case rendered any section 5103(a) error nonprejudicial
because it permitted both Mr. Dingess and Mr. Hartman the opportunity to fully participate in the
processing of their respective claims. See Mayfield, 19 Vet.App. at 128 ("there could be no prejudice
if the purpose behind the notice has been satisfied, that is, affording a claimant a meaningful
opportunity to participate effectively in the processing of her claim by VA" (citations omitted)).
I also disagree with the majority's conclusion that, although a claimant is presumed to be
seeking the maximum benefit, see AB v. Brown, 6 Vet.App. 35, 38 (1993) (quoting 38 C.F.R.
§ 3.103(a) (1992) (requiring the Secretary to "render a decision which grants every benefit that can
be supported in law while protecting the interests of the Government")); see also ante at 14-15, 21,
a claim is somehow substantiated even though a claimant continues to appeal his award. This
confuses the finding of service connection with the award of the maximum benefit authorized by law.
When the latter is granted, the claim is substantiated. Prior to that, at best, the claim is substantiated
only in part. Claimants seek VA benefits, not an element of the claim for benefits, and, in disability
claims, they seek the maximum compensation authorized by law. See 38 U.S.C. § 1110 (authorizing
payment of disability compensation to veterans who suffered disease or injury in the line of duty);
38 U.S.C. § 1131 (same); see also AB, supra; 38 C.F.R. § 3.103(a) (2005). There is little doubt that
the claimant seeking disability compensation who receives an award of service connection, an
effective date, and a 0% disability rating (with no compensation) will wonder how the claim for
compensation could be considered substantiated. See United States v. Wilson, 503 U.S. 329, 336-37
(1992) (rejecting any interpretation of statute requiring that Court "to stretch the meaning of the
words"); see also THE AMERICAN HERITAGE DICTIONARY OF THE ENGLISH LANGUAGE 1284 (New
College ed. 1976) (defining "substantiate" as to "verify").

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