*216OPINION OF THE COURT
JORDAN, Circuit Judge.Gjoke Shqutaj1 petitions for review of the November 22, 2010 order of the Board of Immigration Appeals (“BIA”) denying his motion to reopen his removal proceedings. For the reasons that follow, we will deny the petition.
I. Background
Shqutaj is a native and citizen of Albania. On June 6, 1996, he attempted to enter the United States through Newark, New Jersey with an illegally obtained passport. As a result, he was charged with inadmissibility under 8 U.S.C. § 1182(a)(7)(A)(i)(I) for entering the United States with an invalid visa or entry document, and 8 U.S.C. § 1182(a)(6)(C)(i) for presenting a fraudulent passport. Despite those charges, Shqutaj was paroled into the United States so that he could apply for asylum.
In October 1996, Shqutaj filed his application for asylum. In it, he claimed that his father had been “arrested, convicted and sentenced to 15 years in jail because he assisted people who had escaped from Albania and protested against the communist government in Albania.” (A.R. at 515.) In addition, Shqutaj claimed that he feared persecution by the communist regime, if he were returned to Albania. Finally, he alleged that he also feared he would be persecuted by the Socialist Party of Albania because he had been a member of Albania’s rival Democratic Party.
On June 25, 1997, an Immigration Judge (“U”) denied Shqutaj’s application for asylum and ordered his removal. Shqutaj appealed that decision to the BIA, and on March 6, 2002, the BIA affirmed the decision and order.
On November 2, 2010, Shqutaj filed an untimely motion to reopen his removal proceedings. He argued, that the BIA should consider his untimely motion because, as a Catholic, he was in danger due to growing animosity between “Muslims, Catholics, and Orthodox religions” in Albania. (J.A. at 16.) He also argued that the tardiness of his motion should be excused due to the ineffective assistance rendered by his counsel. Finally, Shqutaj asserted that he feared persecution because he was the target of a revenge-killing resulting from a “blood feud” between his father-in-law’s family and a neighbor.
The BIA decided that Shqutaj’s motion to reopen was untimely because he failed to file it within the 90-day filing period prescribed by the Immigration and Nationality Act, 8 U.S.C. § 1229a(c)(7)(C)(i). The BIA also determined that none of the exceptions to the 90-day filing requirement applied to Shqutaj’s motion. First, it noted that although the religious climate in Albania changed for Catholics since 1997, the religious climate “did not change in ... a way that would support [Shqutaj’s] claim for ... asylum, withholding of removal, or protection under the Convention Against Torture,” because a 2007 U.S. Department of State Report (the “2007 Report”) demonstrated that Roman Catholics in Albania “enjoyed a greater degree of official recognition ... and social status than some other religious groups.” (J.A. at 4) (internal quotation marks omitted). Second, the BIA rejected Shqutaj’s ineffective assistance of counsel claim because it found that he could not prove that he suffered prejudice as a result of his attorney’s allegedly deficient performance.
*217Turning to Shqutaj’s claim of persecution as a result of a blood feud, the BIA rejected it, saying the “evidence indicate[d] that the [Albanian] government investigates and punishes blood feuds and their related crimes and that many blood feud actions have been criminalized by the Albanian Government.” (Id. at 4.) The BIA also found that blood feuds are “essentially personal disputes that are criminal in nature” and that Shqutaj had failed to present evidence that “the Albanian government is unable or unwilling to protect its populace from such threats.” (Id. at 5.)
Shqutaj timely petitioned for review of the BIA’s decision.
II. Discussion2
The parties do not dispute that Shqut-aj’s motion to reopen is untimely.3 Therefore, unless Shqutaj can demonstrate that a change in country conditions justifies reopening his removal proceedings, or that we should toll the filing deadline due to ineffective assistance of counsel, we must conclude that the BIA correctly denied Shqutaj’s motion as untimely.4
A. Changed Country Conditions
The 90-day time limit for filing a motion to reopen does not apply if the motion relates to an application for asylum based on “changed country conditions arising in the country of nationality or the country to which removal has been ordered, if such evidence is material and was not available and would not have been discovered or presented at the previous proceeding.” 8 U.S.C. § 1229a(e)(7)(C)(ii); 8 C.F.R. § 1003.2(c)(3)(ii). The alien bears the burden of proving eligibility for the requested relief. 8 C.F.R. § 1003.2(c)(1).
The only evidence Shqutaj offered in support of his claim of changed country conditions is his unsupported assertion that “[s]ince 2006, there have been escalating tensions between Muslims, Catholics and Orthodox religions,” (J.A. at 16), and that Catholics “are considered ... a different people [in Albania] ... and ... are discriminated [against] in every public and government place,” (id. at 36). However, the evidence of record belies Shqutaj’s assertion that conditions in Albania deteriorated for Catholics between 1996 (the date of his original application for asylum and withholding of removal) and 2007. In fact, the only evidence in the record that describes the religious conditions in Albania, the 2007 Report, supports the government’s assertion that conditions improved for Catholics in Albania during that time. In particular, the 2007 Report states that “[t]he [Albanian] constitution and law pro*218vide for freedom of religion and the government generally respect[s] this right.” {Id. at 65.) The 2007 Report further states that “[t]he predominant religious communities, Sunni Muslim, Bektashi Muslim, Oi’thodox, and Roman Catholic, enjoy[ ] a greater degree of official recognition (for example, national holidays) and social status than some other religious groups.”5 {Id. at 65.) Because that evidence demonstrates that Catholics enjoyed a greater degree of freedom and respect between 1996 and 2007, we agree with the BIA’s conclusion that the religious climate for Catholics in Albania “did not change in such a way that would support the applicant’s claim for asylum, withholding of removal, and protection under the Convention Against Torture based solely on [Shqutaj’s] asserted fear.” {Id. at 12.) Therefore, Shqutaj failed to satisfy his burden of demonstrating a material change in country conditions.
B. Ineffective Assistance of Counsel
An ineffective assistance of counsel claim can serve as a basis for equitably tolling the filing deadline for a motion to reopen a removal proceeding. Mahmood, 427 F.3d at 251-52 (internal citations and quotation marks omitted). In order to succeed on an ineffective assistance of counsel claim, however, a petitioner must first satisfy the procedural requirements set forth in Matter of Lozada, 19 I. & N. Dec. 637 (BIA 1988).6 If the petitioner satisfies the Lozada requirements,7 the petitioner must demonstrate that, “as a result of counsel’s actions ... the proceeding was so fundamentally unfair that the alien was prevented from reasonably presenting his case.” Borges v. Gonzales, 402 F.3d 398, 408 (3d Cir.2005) (internal citations and internal quotation marks omitted). In other words, we must ask “(1) whether competent counsel would have acted otherwise, and, if yes, (2) whether the alien was prejudiced by counsel’s poor performance.” Fadiga, 488 F.3d at 157 (citations and internal quotation marks omitted).
Here, even assuming arguendo that Shqutaj can satisfy the Lozada procedural *219requirements, his ineffective-assistance claim fails because he cannot demonstrate that he suffered prejudice as a result of his attorney’s performance. It is undisputed that the BIA ordered Shqutaj’s removal on March 6, 2002. However, for reasons unknown, Shqutaj did not retain counsel until 2003 — more than nine months after the statutory filing period had lapsed. (See J.A. at 33 (“I had hired Sokol Braho in New York to file a Motion to Reopen in 2003 after all efforts to resolve the blood feud had failed.”).) Because Shqutaj’s motion to reopen was already untimely when he retained counsel, he cannot argue that he was prejudiced by his attorney’s failure to file the motion in a timely manner. Accordingly, we agree with the BIA’s conclusion that Shqutaj failed to demonstrate “the required prejudice stemming from his former attorney’s alleged behavior.”8 (Id at 13.)
III. Conclusion
For the foregoing reasons, we will deny the petition for review.
. "Gezim Doda” is the name appearing first on the caption in this case, but petitioner’s application for asylum and withholding of removal, and his brief on appeal, bear the name "Gjoke Shqutaj”. Therefore, in this Opinion, we refer to him as "Shqutaj.”
. The BIA had jurisdiction under 8 C.F.R. § 1003.2. We have jurisdiction pursuant to 8 U.S.C. § 1252.
In immigration cases, we review the denial of a motion to reopen for abuse of discretion, regardless of the underlying basis for the alien’s request for relief. INS v. Doherty, 502 U.S. 314, 323-24, 112 S.Ct. 719, 116 L.Ed.2d 823 (1992); Ezeagwuna v. Ashcroft, 325 F.3d 396, 409 (3d Cir.2003). We give the BIA’s decision broad deference and generally do not disturb it unless it is “arbitrary, irrational, or contrary to law.” Filja v. Gonzales, 447 F.3d 241, 251 (3d Cir.2006) (citation and quotation marks omitted).
. An alien may file a motion to reopen "within 90 days of the date of entry of a final administrative order of removal." See 8 U.S.C. § 1229a(c)(7)(C)(i).
.We have recognized the following exceptions to the 90-day filing requirement: (1) motions to reopen for the purpose of applying "for asylum or withholding of deportation based on changed country conditions,” 8 C.F.R. § 1003.2(c)(3)(ii); (2) equitable tolling due to ineffective assistance of counsel, Mahmood v. Gonzales, 427 F.3d 248, 251-52 (3d Cir.2005); and (3) requests for the BIA to open removal proceedings sua sponte, 8 C.F.R. § 1003.2(a). Shqutaj invokes only the first two of those three exceptions.
. Although the 2007 Report does not describe religious conditions in Albania between 2007 and 2010 (the year Shqutaj filed the motion to reopen), Shqutaj put forth no other evidence supporting his assertion that religious conditions deteriorated for Catholics during that period.
. In Matter of Lozada, the BIA established the procedural requirements for filing a motion to reopen removal proceedings based on a claim of ineffective assistance of counsel. 19 I. & N. Dec. at 639. However, in Matter of Compean {“Compean I”), the Attorney General overruled Lozada, and introduced a new substantive and procedural framework for examining ineffective-assistance of counsel claims in immigration proceedings. Matter of Compean, 24 I. & N. Dec. 710 (A.G. Jan. 7, 2009). Thereafter, the Attorney General vacated "[Compean 7] in its entirety,” and instructed “the [BIA] and Immigration Judges [to] apply the pre-Compean standards to all pending and future motions to reopen based upon ineffective assistance of counsel, regardless of when such motions were filed.” Matter of Compean {“Compean II"), 25 I. & N. Dec. 1, 3 (A.G. June 3, 2009). Therefore, the procedural requirements in Lozada govern Shqutaj’s petition.
.Those requirements include:
(1) supporting] the claim with an affidavit attesting to the relevant facts; (2) informing] former counsel of the allegations and providing] counsel with the opportunity to respond (this response should be submitted with the alien’s pleading asserting ineffective assistance); and (3) stating] whether a complaint has been filed with appropriate disciplinary authorities regarding [the allegedly deficient] representation, and if not, why not.
Fadiga v. Att’y Gen., 488 F.3d 142, 155 (3d Cir.2007) (internal quotation marks omitted) (citing Matter of Lozada, 19 I. & N. Dec. at 639).
. Even assuming arguendo that Shqutaj’s motion to reopen was timely, the BIA did not err in denying Shqutaj’s motion to reopen because Shqutaj failed to demonstrate that he is eligible for asylum. In his application for asylum, Shqutaj states that he fears persecution as a result of a dispute between the Daci and Tinaj families. However, because retaliation in response to a personal dispute does not constitute persecution on the basis of a protected ground, and the dispute between the Daci and Tinaj families is a personal dispute, Shqutaj’s alleged fear of persecution does not support his application for asylum. See Amanfi v. Ashcroft, 328 F.3d 719, 727 (3d Cir.2003) (noting that "retaliation in response to a personal dispute” is not "a ground for asylum [or] withholding of removal”).