OPINION
EASTAUGH, Justice.I. INTRODUCTION
This is the third appeal involving Burle Beard’s claims against the State of Alaska and several State employees. See Beard v. Baum, 796 P.2d 1844 (Alaska 1990) (Beard I); Cameron v. Beard, 864 P.2d 538 (Alaska 1993) (Beard II). In Beard II, we remanded for an evidentiary hearing to determine whether Beard’s failure to exhaust his administrative remedies barred his claims. The superior court excused Beard’s failure to exhaust. The State and the individual defendants now appeal this ruling (and others). Beard’s consolidated cross-appeal argues that the State’s agreement to indemnify the individual defendants violates public policy. Concluding that Beard failed to exhaust his administrative remedies, we reverse.
II. FACTS AND PROCEEDINGS
We have previously detailed the events which culminated in Beard’s lawsuit. See Beard I, 796 P.2d at 1347-48; Beard II, 864 P.2d at 540-44. In Beard I, we held, inter alia, that the superior court erroneously dismissed Beard’s claims against the State defendants for failing to exhaust the remedies available under his collective bargaining agreement (CBA). Beard I, 796 P.2d at 1349. We observed:
[Bruce Senkow, Beard’s union representative, stated in an affidavit submitted to the court] that Beard had complained to him that his supervisors were harassing him to make his work environment intolerable. Senkow told Beard that he could not pursue the grievance because the actions Beard complained of fell under management’s prerogative under Article 5 of the CBA. Under the CBA grievance procedures, Beard could not pursue his grievance past the initial steps without the cooperation of an APEA [Alaska Public Employees Association] representative.
Id.
On remand, the State defendants moved for summary judgment on the exhaustion issue. They based their motion on Bruce Senkow’s February 1991 deposition testimony, which allegedly contradicted his earlier affidavit. Beard II, 864 P.2d at 543. The superior court denied this motion, and other pending defense summary judgment motions, stating generally that “there are factual issues to be resolved.” Id. Nonetheless, the court agreed to hear oral argument on the exhaustion issue if Beard prevailed at trial. Id.
At trial, the jury returned a $696,571 verdict for Beard. Beard II, 864 P.2d at 544. The individual defendants, William McMul-len, Caroline Venusti, and Harold Cameron, were each assessed compensatory damages of $1,000 for intentional infliction of emotional distress. Id. Another individual defendant, Sharon McLeod, was found not liable for compensatory damages, but was assessed punitive damages of $1,000. Id. The jury also awarded Beard punitive damages against McMullen ($70,000), Venusti ($45,-000), and Cameron ($45,000). Id.
After, the jury returned the verdict for Beard, the superior court ruled that our Beard I decision had rendered the exhaustion issue res judicata. Beard II, 864 P.2d at 544. The superior court entered judgment for Beard.
The defendants appealed. They challenged various superior court rulings, including its decision on exhaustion. Beard II, 864 P.2d at 540. We held in Beard II that Beard *1378/ had not conclusively resolved this question, and remanded.
The superior court erroneously interpreted our decision in Beard I as conclusively deciding the exhaustion issue. Our decision merely reversed the court’s ruling in favor of the State and did not constitute a final determination that Beard was excused from pursuing his remedies under the collective bargaining agreement. Beard never sought summary judgment on this issue and the State never had an opportunity to rebut the evidence presented in Beard’s opposition. The doctrine of res judicata does not apply when one party has not had an opportunity to litigate an issue. We therefore remand this issue to the superior court for an evidentiary hearing.
Beard II, 864 P.2d at 545 (citations omitted).
At the remand hearing, Senkow testified that he was very familiar with Beard’s grievance history because he had helped Beard process five separate grievances while Beard was employed with DOT. According to Sen-kow, he had no significant contact with Beard during the summer of 1986, although Beard contacted him in May about a supervisor’s request for a sick-leave slip, and at least one of Beard’s grievances was pending. Senkow testified that Beard never told him that he was going to quit because his work conditions were intolerable or because his firing was imminent. Senkow also testified that his May 15, 1987, affidavit referred to conversations he had with Beard earlier in the year.
Beard’s attorney cross-examined Senkow about his 1991 deposition, where he had testified that he had never considered Beard’s work problems to be related or advised Beard to consider a constructive discharge claim. Senkow reiterated his view that Beard’s complaints concerning work assignments, sick-leave slips, and “cold-shouldering” were not grievable. He also testified that he did not see a pattern in the complaints Beard brought to him.
Q: [by Beard’s attorney] Your belief that you can’t grieve a year’s worth of pattern is consistent with why you didn’t grieve the pattern; right?
A: No, that’s not correct. That’s not consistent. In the context of that deposition and what I was answering at that point, you know — normally when somebody gets disciplined, there’s been progressive discipline. That in itself is a pattern. We grieve — we grieve that. So we do grieve a pattern. I mean, we grieve the whole process of progressive discipline. So, I mean, you know, I know we can grieve the whole disciplinary area. That includes investigations and written warnings, suspension, and ultimately termination.
Q: Right. But your statement there that you can’t grieve a pattern, you have to grieve an incident. And your testimony we went over. But Mr. Beard wanted to lump these all together and you wanted to keep them all separate.
A: I don’t know what....
Q: Those are all consistent with your affidavit. ...
A: I don’t know at what point....
Q: ... that says he told you about those and you didn’t think you could grieve them. Right?
A: I don’t know at what point Beard asked me to grieve a pattern. I don’t even know if he did. I don’t believe he ever did. I treated those incidents all separately because that’s the way they came in. There was no pattern to those.
On re-direct, Senkow stated that Beard was familiar with union procedures and that Beard had appealed Senkow’s refusal to grieve a March 1986 warning letter to the grievance committee. He also testified that he was unaware that Beard’s problems at work were affecting his health. Finally, Sen-kow reiterated that he would have filed a constructive discharge grievance if Beard had asked him to do so.
Evie Seymore testified that she had been present during at least two of Beard’s meetings with Senkow, at which Senkow had refused to grieve various issues.
I know in one meeting, he talked about the harassment of having to write down his times at work where he had to keep track of his time by hours and write it down. I know he talked about having to submit a *1379sick leave form where no one else in the office has ever had to submit one. And I know he talked to him about he was not given any real work to do, he was basically given very little work. Burle [Beard] was bored and preferred to be working as opposed to sitting there doing nothing. And Bruce [Senkow] said, well, these were all things that he didn’t consider as harassment at all, that they were prerogatives of the management. So he wouldn’t do anything about them.
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... Each time he managed to get Bruce to finally proceed with [a grievance], they were overturned. But he kept trying to tell Bruce, there’s a pattern here. This is happening, this is happening, this is happening, this is happening. But Bruce would only deal with one thing at a time and not perceive it as a pattern.
She also testified that Beard had told Sen-kow that the situation at DOT was causing him a great deal of stress.
Dining cross-examination by Beard’s attorney, Senkow testified that after quitting, Beard asked Senkow to grieve his final evaluation, and nothing’ else. As Beard requested, Senkow grieved the final evaluation.
At the close of the hearing, the superior court ruled that the union knew or should have known that Beard wanted to grieve his overall work situation at DOT even though Beard did not use the specific term “constructive discharge.”
The Court finds that the union did not in fact present a grievance to take into account [the] overall context of what was occurring. It’s sufficiently clear to the Court that in Mr. Beard’s contact with the union, it should have been clear to the union what Mr. Beard wanted. And that was basically to stop the harassment and [present] him an acceptable work place.
As even the testimony of Mr. Senkow indicates, he was fighting the individual battles one at a time and doing well and winning the battles. But they lost sight of the fact that the war was not being waged. Mr. Senkow’s affidavit, the original affidavit is pretty clear in the sense that we are not going to arbitrate or grieve the overall situation because it’s not grievable. His subsequent testimony is in a different light, in a different context. At the time these events were occurring, it’s clear that with respect to many of the-v-it’s the' overall course of conduct we’re dealing with, not a specific event, that there was a factual inconsistency in evaluation. The fact that he was being shunned- by the people at DOT, the fact that he was being assigned this and that, although not grievable, certainly was part of the overall factual situation that led to his ultimate termination.
The Court specifically finds that it should have been sufficiently clear to the union that-Mr. Beard wanted to correct his intolerable situation at DOT.- They did not proceed to represent him in connection with that.
The court also ruled that even if the union had been willing to assist Beard in filing a grievance on these matters, such efforts would have been futile.
[E]ven if a grievance had been filed on that based on what had occurred in connection •with the factual information that occurred at trial as well as the jury verdict, any grievance concerning his work situation, any grievance concerning his termination would have been entirely futile. Even if he had won the grievance and gone back to work, the situation still would not have been corrected. He might have won the grievance, but he still would not have won the war.
Following post-hearing rulings on other issues, the State, Venusti, and McMullen appealed. Beard cross-appealed.
III. DISCUSSION
A. Exhaustion of Administrative Remedies
We have repeatedly held that employees must first exhaust their contractual or administrative remedies, or show that they are excused from doing so, before they may pursue direct judicial actions against their employers. See, e.g., Beard II, 864 P.2d at 545. See also Voigt v. Snowden, 923 *1380P.2d 778, 781-83 (Alaska 1996). This policy “promotes judicial efficiency by affording an institution an opportunity to correct its own errors, so as to render judicial action unnecessary.” Eidelson v. Archer, 645 P.2d 171, 181 (Alaska 1982). See also Eufemio v. Kodiak Island Hosp., 887 P.2d 95, 99 (Alaska 1992) (doctrine of exhaustion of remedies also encourages the development of a factual record and discourages the “deliberate flouting of its processes”). However, an employee may be excused from exhausting administrative remedies if the administrative process is tainted or biased, Eidelson, 645 P.2d at 179-83, or if the employee’s union refuses to participate in the grievance process. Beard I, 796 P.2d at 1348-49; Casey v. City of Fairbanks, 670 P.2d 1133, 1136-37 (Alaska 1983).
The superior court ruled as follows on remand:
The Court finds, number one, that the union was certainly put on notice and was put on notice of what the intolerable situation of Mr. Beard was with respect to the work. That the union did not grieve that aspect of the situation. And number two, even if there was — he failed to present sufficient information to the union so that they were on notice of what he wanted them to do, it would have been futile to grieve that aspect and it’s therefore excused.
On appeal, the State asserts that the superior court’s ruling is both factually and legally flawed. First, the State asserts that the evidence presented at the remand hearing does not support the court’s finding that the union “knew or should have known” that Beard felt his working conditions at DOT were intolerable at the time he resigned. Second, the State argues that this court’s decision in Casey requires, at a minimum, that the employee establish that the union explicitly refused to grieve a complaint before the employee can be excused from pursuing administrative remedies. Finally, the State asserts that the superior court misapplied Casey in ruling that futility excused Beard from exhausting his administrative remedies.
1. Standard of review
It is within the superior court’s discretion to determine whether a particular employee has exhausted the administrative remedies available. Eufemio v. Kodiak Island Hosp., 837 P.2d 95, 98 (Alaska 1992). This court will reverse a ruling for abuse of discretion only when “left with a definite and firm conviction, after reviewing the whole record, that the trial court erred in its ruling.” Id. (quoting Morgan v. State, Dep’t of Revenue, 813 P.2d 295, 297 n. 4 (Alaska 1991)).
We will review the superior court’s conclusions of law using, our independent judgment. Pederson-Szafran v. Baily, 837 P.2d 124, 127 n. 1 (Alaska 1992). The superior court’s factual findings will only be reversed if “clearly erroneous.” City of Hydaburg v. Hydaburg Co-op. Ass’n, 858 P.2d 1131,1135 (Alaska 1993).
2. Refusal to grieve
An employee may be excused from exhausting administrative remedies if the union refuses to process the employee’s grievance. Casey, 670 P.2d at 1135. In that case, a former building inspector sued the City of Fairbanks for wrongful discharge. The superior court granted summary judgment to the City, ruling that Casey had failed to exhaust his administrative remedies. Id. In reversing this ruling, we observed that Casey could not have pursued his grievance without the assistance of his shop steward or supervisor and that those individuals had refused to help him. Id. at 1136-37. Therefore we concluded “as a matter of law that Casey made a good faith effort to pursue his grievance. Any further action that Casey could have taken was excused because it would have been futile.” Id. at 1137.
A majority of jurisdictions have held that a union’s refusal to pursue an employee’s grievance will excuse the employee’s failure to exhaust where
the union has sole power under the contract to invoke the higher levels of the grievance procedure and if the union has prevented the employee from exhausting *1381his remedies by its wrongful refusal to process the grievance.
Croston v. Burlington N.R. Co., 999 F.2d 381, 386 (9th Cir.1993) (emphasis in original) (citation omitted); see also Vaca v. Sipes, 386 U.S. 171, 185-86, 87 S.Ct. 903, 914-15, 17 L.Ed.2d 842 (1967); Thompson v. Modernfold Indus., 175 Ind.App. 686, 373 N.E.2d 916, 919 (1978); Gilstrap v. Mitchell Bros. Truck Lines, 270 Or. 599, 529 P.2d 370, 374-76 (1974). Most courts, have equated a “wrongful refusal” to process a grievance with a breach of the union’s duty of fair representation, See Thompson, 373 N.E.2d at 923 (holding that a union breaches its duty of fair representation by conduct which is “arbitrary, discriminatory or in bad faith”); Gilstrap, 529 P.2d at 375 (holding that a union has a duty to protect an employee’s rights in good faith and in a nonarbitrary manner).
In this case, the superior court found that based bn Beard’s contacts with Senkow, the union knew or should have known that Beard wished to grieve his overall work situation and that the union failed to file such a grievance. Like Casey, Beard needed the cooperation of a union representative to process a grievance past the initial steps.1 Finding that the union failed to grieve, the superior court concluded that Beard was excused from exhausting his administrative remedies. The State asserts that this finding is both clearly erroneous and an improper extension of Casey.2
Our review of the record leads us to conclude that the superior court erred in determining that Beard is excused from exhausting his remedies. The record suggests that up until mid-May 1986, about three months before he quit, Beard tried to resolve his work conditions through the available grievance procedures. See Casey, 670 P.2d at 1136 (holding that employee had made a “good faith” effort to pursue his grievance where the individuals required to process his grievance refused to process an employee’s complaint). Beard grieved several incidents either on his own or with the union’s help in the twelve months before his resignation. At the time he- resigned, the union was still processing at least two grievances. The union, through its representative, Senkow, had refused to grieve several of Beard’s complaints. Both Senkow’s affidavit and his testimony at the hearing indicate that Beard asked Senkow to grieve various aspects of his work environment, but that Senkow told him that such matters were not grievable since these actions might be considered management prerogative.3 For example, Senkow refused to grieve Beard’s complaint about a supervisor who had required Beard to justify his use of sick leave in May 1986. Seymore’s testimony also indicates that Senkow refused to grieve two of Beard’s complaints, including his complaint that his supervisors forced him to keep detailed time sheets and avoided assigning work to him. Seymore also testified that Senkow refused to see a “pattern” in the conduct of Beard’s supervisors.
Nonetheless, Beard last asked the union to grieve his work conditions several months before he resigned. (He last sought union assistance concerning work conditions in May 1986, and resigned on August 22, 1986.4) *1382Following termination, Beard did not renew any earlier request that the union grieve a pattern and did not ask the union to grieve his resignation as a termination or constructive discharge. His only post-termination grievance request related to the “bad” final evaluation, not work conditions. Senkow testified that he would have filed a constructive discharge grievance had Beard asked him to do so. Because Beard never asked the union to grieve his departure from office, the union was never given a chance to participate in the grievance process with respect to Beard’s resignation. See Casey, 670 P.2d at 1136-37.
Where an ongoing pattern of harassment in the workplace culminates in an employee’s resignation, the employee must attempt to grieve this involuntary termination even if the union has previously been unresponsive to the employee’s complaints of harassment. In other words, the union must be afforded a reasonable opportunity to represent the employee, and the employer must be given an opportunity to remedy any wrongs through non-judicial means. To hold otherwise would undermine this court’s strong policy favoring the resolution of labor disputes through administrative procedures.
Given the facts, we hold that the superior court’s findings that Beard made a good faith effort to file grievances and that the union did not support him in his effort were clearly erroneous with respect to an incipient constructive discharge claim. We therefore hold that the superior court abused its discretion in ruling that Beard’s failure to exhaust his administrative remedies was excused under Casey.
3. Futility
The superior court reasoned that even if Beard had exhausted his remedies and filed and won a grievance and gone back to work, the “situation still would not have been corrected. He might have won the grievance, but he would not have won the war.”
We cannot conclude that a successful grievance would have provided Beard with a remedy so inadequate as to render futile his pursuit of the grievance procedure. Had Beard successfully grieved a constructive discharge, he would have been entitled to reinstatement with back pay. Even if we assume that reinstatement would have returned him to the same unsatisfactory environment, recovery of back pay for the period he was off work would nonetheless have given him a substantial remedy and would also have tended to discourage further harassing conduct by supervisors. Continued harassment would presumably have led to further successful grievances, up to and including another successful constructive discharge claim, leaving the State with the prospect of having a vacant position in the interim, or potentially paying both a salary to a replacement employee and back pay to Beard. The record reflects that Beard’s collective bargaining agreement contained a five-step grievance process culminating in binding arbitration. Article 10, section 2, paragraph 3 of the CBA states: “The arbitrator shall have the power to return a grievant to employee status with or without restoration of back pay, or mitigate the penalty as equity suggests under the facts.” There was no evidence reinstatement with back pay was beyond the authority of the arbitrator. Further, the record reflects that Beard had successfully used the grievance process in the past. Senkow testified that he had processed five grievances for Beard and was successful in each case. The demonstrated success of the grievance process on those occasions refutes any argument that the grievance process was doomed to failure. In the absence of evidence that reinstatement and a monetary remedy were *1383not available administratively, the superior court’s conclusion of futility is wrong as a matter of law.
We also note that the superior court’s decision makes a fundamental assumption about something that should not be assumed: that the arbitrator could not have provided an adequate remedy. Article 10, section 1 of the CBA extends the agreement to “any ... controversy or dispute having occasion to arise between the parties.” Article 10, section 7 stipulates that “the arbitrator shall have the authority to rule on arbitrability issues....” In the first instance, it was the arbitrator who had the authority and responsibility to determine the scope of the arbitrator’s powers. Beard cannot base his futility argument on the theory the CBA did not allow the remedy he seeks when it was his failure to exhaust which prevented an arbitrator from deciding whether that remedy was administratively available. Because the CBA itself did not prevent the arbitrator from fashioning an adequate remedy, Beard cannot assert futility as an excuse for failing to exhaust his administrative remedies.
4. Claims against McMullen and Ven-usti
McMullen and Venusti argue that the superior court should have dismissed the claims against them as individual defendants because Beard did not exhaust his administrative remedies. They assert that the conduct Beard complains of was subject to the CBA grievance process. Beard does not argue that the intentional infliction of emotional distress (IIED) claims were not subject to the CBA grievance requirements. Beard has not asserted that an unexcused failure to exhaust that would bar his claims against the State would not also bar his IIED and constructive discharge claims against Venusti and McMullen.5
Although the dissent, in resolving the exhaustion issue, would distinguish between Beard’s IIED claims against Venusti and McMullen and his constructive discharge claims, Dissent at 31-32, Beard does not ask us to draw that distinction.
The dissent also suggests that the union’s refusal to grieve a pattern of harassment excuses Beard’s failure to exhaust his remedies with respect to the IIED claims. Dissent at 32. Several circumstances convince us otherwise. The union did agree to represent Beard on some grievances, and two grievances were still being processed when Beard resigned in August. After he resigned, the union complied with Beard’s request to grieve the final evaluation issue. Nonetheless, after mid-May 1986 Béard never asked the union to grieve his work conditions, including the resignation itself or the post-May conduct that allegedly precipitated his resignation. Because he did not timely ask the union to pursue the work conditions that were central to his IIED claims, he is not excused from failing to exhaust his remedies.
*1384We consequently hold that the unexcused failure to exhaust that bars Beard’s claims against the State also bars his claims against McMullen and Venusti. The well-recognized principles favoring exhaustion apply equally to claims against supervisors who engaged in the tortious conduct that formed the basis for Beard’s State IIED and constructive discharge claims. The judgment against Ven-usti and McMullen must therefore be set aside.6
B. Other Issues
Our resolution of the exhaustion question moots the remaining issues raised in the appeal and Beard’s cross-appeal. Thus, vacating the judgment against the State, Ven-usti, and McMullen moots any dispute about when prejudgment interest began to accrue and whether an enhanced rate applied. It also moots the Civil Rule 60(b)(6) relief issue raised by McMullen and Venusti, and Beard’s argument that the State’s agreement to indemnify Venusti and McMullen is invalid because it violates public policy.
IV. CONCLUSION
We conclude that the superior court abused its discretion in finding that Beard’s failure to exhaust his administrative remedies was excused. We therefore REVERSE the judgment and REMAND with instructions to enter judgment for the State, Ven-usti and McMullen.
RABINOWITZ, J., concurring.
COMPTON, C.J., dissenting.
MOORE, J., not participating.. Article 10 of the CBA provided for the processing of grievances or "any controversy or dispute arising between ... an Employee ... and the Employer.” The CBA outlined a five-step process concluding with arbitration. The CBA specified that "GRIEVANCES AT STEP THREE AND BEYOND MUST BE PROCESSED THROUGH APEA BUSINESS REPRESENTATIVES.”
. The State does not argue that a test other than that announced and applied in Casey should apply here or that we should reconsider Casey. It is consequently not necessary in this case to reach the issues discussed in the concurring opinion.
. Senkow affied:
Mixed in with my discussions with Mr. Beard were his complaints that one or more of his supervisors were trying to harass him by using work assignments, apportioning the workload and otherwise structuring his work environment so as to make it as uncomfortable as possible. I explained to him that this is not a grievable matter as it is not provable by the correspondence and personnel file documents and is, on its face, one of those areas that is left to management prerogative.
.Beard claimed that his work conditions amounted to supervisor harassment. In Beard I we held that evidence of the Union's failure to grieve what Beard claimed was a pattern of harassment excused his failure to grieve his constructive termination claim, requiring that the *1382summary judgment entered for defendants be set aside. 796 P.2d at 1349. In Beard II we remanded for determination of whether Beard’s failure to grieve was excused. 864 P.2d at 545. We assumed in both opinions that evidence of Union refusal to grieve claims of harassing work conditions was relevant to whether Beard was excused from asking the Union to grieve a claim that those conditions forced him to resign. Only upon remand following Beard II was the disputed futility issue tried with full opportunity to offer evidence on whether a pre-resignation refusal to grieve particular complaints of harassing conduct excused Beard from failing to ask the Union after he resigned to file a grievance that would have claimed that harassing conduct forced him to quit.
. McMullen, Venusti, and the State moved to dismiss Beard’s IIED and constructive discharge claims for failure to exhaust administrative remedies. Beard opposed on the ground his failure was excused by the Union's refusal to represent him. He did not argue in the superior court that even if the CBA grievance procedure and authority of the arbitrator covered his State claims, they did not encompass his claims against his supervisors. The superior court dismissed his claims on failure-to-exhaust grounds. We reversed in Beard I because it appeared there was a genuine fact dispute about whether the Union had refused to represent Beard on a claim that there was a pattern of harassment leading to constructive discharge. Beard argued in the Beard I appeal that none of his claims was arbitrable, but did not argue that even if his claims against the State were arbitrable, his claims against Venusti and McMullen were not. He did not argue in that appeal there that even if summary judgment for the State were affirmed, it should be reversed as to the supervisors.
Nor did Beard argue the issue in Beard II. Neither previous appeal raised a question whether a failure to exhaust might bar Beard’s claims against the State but not his claims against individual supervisors. Both prior opinions tacitly assumed that the exhaustion issue applied equally to the IIED and constructive discharge claims against all defendants. The only dispute about the effect of the CBA was whether the arbitrator could fashion an adequate remedy, not whether the CBA was inapplicable to particular claims against the individual defendants even if it applied to claims against the State.
Beard argues in the present appeal that futility was proven because Senkow refused to grieve the supervisors’ acts. He thus implicitly argues that the CBA grievance procedures encompassed the supervisors’ wrongful acts.
. Because we conclude that the claims resulting in compensatory damages awards against McMullen and Venusti were barred by the exhaustion doctrine, the compensatory damages awards against those defendants must be vacated. It follows that the substantial punitive damages awards against those defendants must also be set aside.