OPINION
LANCASTER, Justice.In August 1999, appellant Hennepin County Department of Child and Family Services (DCFS) filed a petition seeking termination of respondent Deloris Coats’ parental rights to her four children. A pretrial hearing was scheduled for October 12, 1999, and trial was set for November 23, 1999. Although Coats had received notice of the pretrial hearing, she failed to appear. After allowing Coats’ attorney to withdraw from representation and after hearing testimony from a child protection worker, the district court terminated Coats’ parental rights by default on the merits. The district court denied Coats’ subsequent motion to reconsider or, in the alternative, vacate the default judgment. On appeal, the court of appeals held that the default judgment was void because it violated Coats’ right to due process. We reverse and reinstate the default judgment of the district court.
Coats is the single mother of O.R., J.R., Q.R., and Z.J. Cornell Robinson is the father of O.R., J.R., and Q.R. There is no father of record for Z.J. On October 6, 1998, DCFS filed a petition alleging that Coats’ children were in need of protection or services (CHIPS petition) and the children have been in court-ordered out-of-home placement since then. At the time the petition was filed, the children were between four months and seven years of age.
Following a hearing, the district court found, as Coats admitted, that her history of mental health issues and chemical abuse affected “her children and her ability to care for them”; that “several of her children have special needs”; that “[Coats] will benefit from parenting assistance through Reuben Lindh [Family Services] to help her in addressing and meeting the needs of her children”; and that “[i]t is in the best interests of the children to remain in out-of-home placement until there has been substantial compliance with the case plan ordered herein.” Based on these findings, the district court concluded that the children were in need of protection or services and placed them in DCFS’s custody. The district court ordered a case plan requiring Coats to: (1) submit to substance-abuse testing to demonstrate sobriety; (2) ensure that the children attend all recommended therapy appointments and follow any recommendations requiring her to participate in their therapy; (3) follow all recommendations for a psychological assessment, including undergoing a psychi*508atric consultation and following any medication recommendations and participating in both group and individual counseling; and (4) participate in an in-home parenting/reunification program with Reuben Lindh Family Services and follow any recommendations from that program.
Review hearings were held on February 8, March 8, April 12, June 2, and June 30, 1999. The district court found at the February 3 review hearing that Coats had not followed her case plan in that she had, among other things, failed to submit to substance-abuse testing as required, failed to attend group or individual therapy, and failed to take part in a psychiatric evaluation. At the March 8 review hearing, the district court permitted Coats’ attorney to withdraw pursuant to Coats’ request. Although the district court indicated in its written findings from that review hearing that Coats had not been following her case plan “as completely as she should,” the district court cited only her failure to meet with Reuben Lindh Family Services. The district court found at the April 12 review hearing that Coats “appears to have made progress on her case plan but sobriety is still an issue.” At the June 2 review hearing, the district court found that Coats was not complying with her case plan and that there was possible alcohol or drug use. Finally, the district court found at the June 30 review hearing that Coats continued to fail to comply with her case plan, and specifically noted “dirty” urinalysis results or missed urinalysis tests.
Pursuant to MinmStat. § 260.221, subds. 1(b)(2), l(b)(4)-(5), and l(b)(7)-(8) (1998),1 DCFS filed a termination of parental rights petition on August 23,1999, alleging that termination of the parental rights of Coats, Robinson, and the unknown father of Z.J. was in the children’s best interests. The petition outlined Coats’ lengthy history with DCFS: In 1991, a case was opened when DCFS received a report that O.R. was born testing positive for cocaine in her system. In 1992, the case was closed after Coats completed a case plan that included chemical dependency treatment. In 1996, it was reported that O.R. had been sexually abused by three of Coats’ acquaintances. This case was also closed when, in April 1997, DCFS determined that Coats had demonstrated the ability to protect her children. Later in September 1997, DCFS opened another case when the Minneapolis Police reported that Coats was not providing food for her children, that their personal hygiene was very poor, and that Coats’ apartment was “filthy.” While this case was open, O.R. and J.R. were reported for habitual truancy and a report was filed that Coats left her children with a male friend who beat them with a belt. In December 1997, this case was closed. In June 1998, DCFS opened yet another case after a social worker noted that Coats’ home was filthy and her children’s personal hygiene and clothing were inadequate. This DCFS case was closed when, in October 1998, the children were placed out of home.
On August 24, 1999, Coats appeared pro se at an arraignment hearing on the petition for termination of parental rights. At that hearing, the district court reappointed Coats’ former counsel. Another arraignment hearing was held on September 22, 1999, at which both Coats and Robinson appeared and denied the allegations in DCFS’s termination petition. The district court found that there was probable cause for the termination petition and scheduled a pretrial hearing for October 12, 1999, and also a trial for November 23, 1999. That same day, Coats and Robinson signed *509a hearing notice acknowledging that they had received notice of the two dates. The hearing notice read:
The next hearing in this case is for PreTrial/Trial at 8:30/9:30 o’clock on Oct. 12/Nov. 23,1999.
The Parent(s) and Child(ren) (12 years of age or over who are participating) are required to appear at Room 231, Juvenile Justice Center, 626 South 6th Street (corner of 6th and Park), Minneapolis, Minnesota, or a JUDGMENT BY DEFAULT MAY BE ENTERED.
On October 12, 1999, the district court convened the pretrial hearing at 9:00 a.m. Although their attorneys were present, neither Coats nor Robinson were present at that time. DCFS moved to proceed by default against Coats and Robinson on the merits of the petition.2 The district court granted DCFS’s motion over the objection of Coats’ and Robinson’s attorneys.3 Coats’ attorney then moved to withdraw, stating “in light of the lack of contact I’ve had with my client, I’m not in a position to be able to effectively represent her or oppose the default. I’d ask to withdraw at this point in time.” The district court allowed Coats’ counsel to withdraw.
After taking judicial notice of its CHIPS order, the district court heard testimony from Clare Fossum, one of the DCFS social workers assigned to Coats’ case. Fos-sum testified that Coats had not addressed her substance-abuse problems or followed through with substance-abuse treatment; that after Coats finally underwent a psychological assessment, she refused to follow the treatment recommendations from that assessment; that to date Coats had not successfully completed a parenting program; that Coats had not participated in the children’s therapy and did not have an understanding of their special needs; that Coats had not been willing to discuss the children’s special needs with her; and that she was not aware of Coats having contacted the children’s therapists to inquire about their needs or the services they were receiving. Fossum also testified about DCFS’s efforts to reunite Coats with her children. She testified that there were more visits scheduled between Coats and the children than she had seen in any other case, but that Coats had missed many of them and had canceled a visit that was to have occurred after Coats’ last court appearance on September 22. Fos-sum further testified that Coats was repeatedly offered all of the services outlined in her case plan, and that every month Fossum had encouraged Coats to attend counseling, if for no other reason than to comply with the requirements of the case plan. In addition, Fossum testified that another child services worker and the guardian ad litem expressed concerns about Coats’ inability to focus on the children rather than on herself, and Coats’ failure to follow through on basic childcare issues such as providing food or responding to their simplest needs. Finally, Fossum testified that, in her opinion, termination of Coats’ parental rights to the children was in the children’s best interests.
*510The district court issued a verbal order terminating Coats’ parental rights to the children. On October 29, 1999, Coats filed a motion under Minn. R. Civ. P. 60.02 (2000) asking the district court to reconsider or, alternatively, to vacate the default judgment. In support of this motion, Coats alleged that she “immediately left messages on counsel’s voicemail indi-catfing] that she had missed the [pretrial] due to the confusion as to the date caused by a change in medication.” The district court denied the motion.
On appeal to the court of appeals, Coats alleged as error both the district court’s refusal to grant her Rule 60.02 motion to reconsider or, in the alternative, to vacate the default judgment, and the court’s order terminating her parental rights. The court of appeals concluded that the district court’s default judgment “did not comply with due process because the termination proceedings exceeded the usual scope of a pretrial hearing, the notice of possible default through failure to appear was ambiguous, and Coats was neither present nor represented by counsel.” In re Welfare of Children of: Delores Coats, No. CX-99-2142, 2000 WL 944513, *5 (MinmÁpp. July 11, 2000). As a result, the court of appeals held that the lack of due process rendered the default judgment void, a basis for relief from judgment under Rule 60.02, subd. d, and remanded the matter to the district court for an expedited hearing on the merits of DCPS’s termination petition. Id. DCFS appealed.
We turn first to DCFS’s argument that the district court did not abuse its discretion in denying Coats’ motion to reconsider or vacate the default judgment pursuant to Minn. R. Civ. P. 60.02.4 Minnesota Rule of Civil Procedure 60.02 permits courts to grant relief from a final judgment, order, or proceeding for certain enumerated reasons such as mistake, inadvertence, surprise, excusable neglect, or “[a]ny other reason justifying relief.” Minn. R. Civ. P. 60.02(a), (f). In considering whether to grant relief from a default judgment under Rule 60.02, we require the party seeking relief to demonstrate that: (1) she has a reasonable defense on the merits of the case; (2) she has a reasonable excuse for her failure to act; (3) she acted with due diligence after the notice of entry of the default judgment; and (4) the opposing party will not be substantially prejudiced if the motion to vacate the default judgment is granted. Nguyen v. State Farm Mut. Auto. Ins. Co., 558 N.W.2d 487, 490 (Minn.1997). All four factors must be met to justify granting relief under Rule 60.02. Nguyen, 558 N.W.2d at 490. On an appeal from a district court’s decision to deny relief under Rule 60.02, we consider whether the district court’s decision constituted an abuse of discretion.5 Charson v. Temple Israel, 419 N.W.2d 488, 490 (Minn.1988).
*511In an apparent attempt to assert a defense on the merits of her case, Coats claimed that she “has repeatedly demonstrated interest in the future health and well being of her children by her previous court appearances and her contact with her children.” The district court held that Coats failed to demonstrate a reasonable defense on the merits, noting that “[w]hile Ms. Coats has attended previous court hearings and visited her children, these efforts do not establish a reasonable defense on the merits. Ms. Coats simply has not undertaken the hard work necessary to correct the conditions resulting in the children’s out-of-home placement * * *.”
Coats’ proffered defense on the merits is deficient because it is supported by no more than conclusory statements. Char-son, 419 N.W.2d at 491 (“[T]he existence of a meritorious claim must ordinarily be demonstrated by more than conclusory allegations in moving papers.”). Therefore, the district court did not abuse its discretion in rejecting it.
Even if we accepted Coats’ proffered excuse, however, the record belies her assertions regarding her demonstrated interest in her children and instead reveals a turbulent and consistently neglectful parental relationship. Coats’ children were initially removed from the home because Coats’ serious mental health and chemical abuse problems resulted in her being unable to meet the basic needs, including the need for food and physical safety, of the children. During the time the children have been out of her care, Coats has had the benefit of a case plan designed to address her challenges. The plan included many visits with her children — Fossum testified that in her years as a social worker, she had never seen more scheduled visits. However, Coats cancelled or missed many of the scheduled visits. In addition, Coats was provided with mental health and chemical dependency services. She repeatedly refused to participate in therapy sessions and continued to abuse drugs, as shown by repeated positive drug tests. All of this leads us to conclude that the district court did not abuse its discretion in rejecting Coats’ claim that she had a reasonable defense on the merits.
Coats also did not present a reasonable excuse for her failure to appear at the hearing. Coats’ assertion that a medication change caused her confusion regarding the date of the pretrial hearing is unsupported by any evidence or affidavit. Given her history of chemical dependency, history of missing visits with her children, and the lack of any evidence in the record that Coats was taking prescribed medication at the time of the pretrial hearing, the district court did not abuse its discre*512tion in finding that Coats’ bald assertion did not provide a reasonable defense for failing to appear. In short, because Coats failed to demonstrate that she had a reasonable defense on the merits or that she had a reasonable excuse for failing to appear at the pretrial hearing, the district court did not abuse its discretion when it refused to vacate or reconsider the default judgment. Nguyen, 558 N.W.2d at 490 (“All four of the [Rule 60.02] factors must be satisfied in order to justify relief under the rule.”).
As a final matter, we address the court of appeals’ conclusion that the default judgment was void for lack of due process. Coats never argued to the district court or the court of appeals that she was denied due process.6 Generally, an appellate court should consider only those issues that were presented and considered by the trial court. Thiele v. Stich, 425 N.W.2d 580, 582 (Minn.1988). In keeping with this general rule, we have held that “it is proper for an appellate court to decide an issue not raised on appeal only when the reasoning relied upon by the appellate court is neither novel nor questionable. Needless to say, an appellate court should exercise this authority only sparingly.” State v. Glidden, 455 N.W.2d 744, 746 (Minn.1990).
Even if Coats had raised the argument that the default judgment was void for lack of due process and that issue was properly before us, she would not prevail. It is well settled that “where the trial court has jurisdiction of the offense and of the defendant a judgment will be held void for want of due process only where the circumstances surrounding the trial are such as to make it a sham and a pretense rather than a real judicial proceeding.” State ex rel. Butler v. Swenson, 243 Minn. 24, 28, 66 N.W.2d 1, 4 (1954). Here, there is no dispute that the district court had both personal and subject-matter jurisdiction. It is also clear that the circumstances surrounding the default judgment against Coats did not constitute a sham or pretense such that the default judgment was void. To the contrary, the record reveals that the court took evidence and was focused on the welfare of four children who were freed for adoption after waiting for over a year in the limbo of foster care while their mother repeatedly failed at the program that would have brought them home. Accordingly, we hold that the default judgment is not void for lack of due process.
Coats’ parental rights were not terminated because of a mere technical violation on her part; her rights were terminated because, despite many opportunities and much offered assistance, she refused to correct the conditions that required her children to be placed out of her home. Coats knew when the petition for termination of parental rights was filed in August 1999 that failure to cooperate with the case plan, including visiting her children and getting her drug and alcohol abuse under control, would result in a termination of her parental rights. As it was, Coats failed to show during the entire course of the case plan that she could provide a safe and adequate home for her children.
In summary, we reverse the court of appeals’ decision and reinstate the district court’s default judgment.
Reversed.
. Section 260.221 was repealed in 1999 and recodified at Minn.Stat. § 260C.301 (2000). Act of May 11, 1999, ch. 139, art. 3, § 29, 1999 Minn. Laws 567, 678-80.
. The dissent's reading of the hearing notice Coats signed on September 22, 1999, is that the notice does not require appearance in person but can be read to permit appearance by counsel. We disagree. The notice plainly says "[t]he Parent(s) * * * are required to appear” (emphasis added). In any event, Coats has never argued that her attorney’s presence satisfied her obligation to appear.
. Robinson arrived before the hearing closed, and the district court vacated the order allowing DCFS to proceed by default against him and reinstated the November 23, 1999, trial date. Robinson's parental rights were subsequently terminated by order filed January 5, 2000.
. At the time Coats moved the district court to reconsider or vacate the default judgment pursuant to Minn. R. Civ. P. 60.02, the Rules of Juvenile Procedure did not include a rule comparable to Rule 60.02, Since that time, however, Minn. R. Juv. P. 81.02 has been adopted and is basically a counterpart to Minn. R. Civ. P. 60.02. Compare Minn. R. Juv. P. 81.02 (2000) (providing that, upon a party’s motion, the court may grant relief from a final order or proceeding), with Minn. R. Civ. P. 60.02 (providing that, upon a party's motion, the court may grant relief from a final order, judgment, or proceeding).
. The dissent states that the four-factor analysis used in connection with a Rule 60.02 motion is inapplicable in this case "because the notice Coats received did not comply with due process.” In support of its statement, the dissent cites Lyon Dev. Corp. v. Ricke’s Inc., 296 Minn. 75, 207 N.W.2d 273 (1973).
Lyon Development is readily distinguishable from Coats' case. In Lyon, a garnishee argued that a default judgment entered against it *511violated Rule 15(b) of the District Court Code of Rules. Lyon Development, 296 Minn, at 82, 207 N.W.2d at 277. Rule 15(b) required that "[jjudgment against a garnishee shall be entered only upon notice to the garnishee and the defendant * * Id. The plaintiff in Lyon admitted that it had not given to the garnishee the notice required by Rule 15(b), but argued that Rule 15(b) conflicted with the Rules of Civil Procedure and that those rules did not require such notice. Lyon Development, 296 Minn, at 82, 207 N.W.2d at 277. We disagreed, holding that Rule 15(b) did not conflict with any civil procedure rule and that the plaintiff was required to provide the notice. We further held that the plaintiff's failure to give the notice "in and of itself is grounds to set aside the default judgment entered against the garnishee”; thus, we did not require the garnishee to show each of the four elements of the Rule 60.02 analysis before vacation of the default judgment. Lyon Development, 296 Minn, at 84-85, 207 N.W.2d at 278-79. Unlike the Lyon case, in this case Coats did receive a notice. Furthermore, Coats has never complained that the notice was deficient and violated her due process rights. Thus, Lyon does not apply here and, as Coats herself recognizes, Rule 60.02 provides the framework for our analysis.
. Coats never complained of the due process violations imagined by the dissent; for instance, she never complained that the notice was ambiguous. The dissent adopts arguments not made, supported by factual assertions for which there is absolutely no support in the record.