OPINION
FRIEDLANDER, Judge.Demetrius Jackson, pro se, appeals the trial court’s denial of his petition for leave to file a belated notice of appeal. He presents the following restated issue for review: Did the trial court err in denying his petition?
We reverse and remand.
On April 29, 2002, Jackson pled guilty to two counts of delivering cocaine, as class B felonies. He was subsequently sentenced to concurrent, twelve-year terms of imprisonment. Thereafter, on October 12, 2005, Jackson filed a pro se Petition for Permission to File Belated Appeal Notice, which was summarily denied on the same date. Jackson now appeals.
Our Supreme Court has made clear that an individual who enters into a guilty plea is entitled to bring a direct appeal of the sentenced imposed. See, e.g., Childress v. State, 848 N.E.2d 1073 (Ind.2006); Collins v. State, 817 N.E.2d 230 (Ind.2004). Moreover, unlike the conviction, the sentence may not be challenged in a post-conviction proceeding. Collins v. State, 817 N.E.2d 230; see also Welches v. State, 844 N.E.2d 559, 561 (Ind.Ct.App.2006) (“the post-conviction court would have had no jurisdiction to consider the propriety of Welches’ sentence”).
*140In the instant case, however, the trial court improperly advised Jackson at the guilty plea hearing:
[W]hen you enter a plea of guilty you give up your right to appeal. The only way you can challenge the taking of the guilty plea, which is what we’re doing right now[,] and whatever penalty I might impose is by the filing of what’s called a post conviction relief petition which is different from an appeal cause an appeal goes right from here to Indianapolis. A post conviction relief petition starts back in the trial court....
Appellant’s Appendix at 34 (emphasis supplied). According to Jackson’s petition, trial counsel also failed to advise him of his right to appeal the sentence imposed. Jackson claims he did not discover that he had the right to appeal his sentence until sometime after our Supreme Court issued its decision in Collins v. State on November 9, 2004.
Although acknowledging that the trial court erroneously informed Jackson he could not appeal his sentence, the State argues that Jackson offers “nothing beyond his unsupported assertions to bolster his contention that the trial court abused its discretion in denying him leave to file a belated notice of appeal.” Appellee’s Brief at 3. Citing Beaudry v. State, 763 N.E.2d 487 (Ind.Ct.App.2002), the State observes that bald assertions in briefs and motions are not evidence and concludes, therefore, that Jackson has “wholly failed to carry his burden of proving his grounds by a preponderance of the evidence.” Appellee’s Brief at 4. The difficulty with the State’s argument is that, unlike in Beaudry, Jackson did not have the benefit of a hearing in which to present evidence and argument in support of his petition to file a belated notice of appeal.
When the trial court at a guilty plea hearing does not advise the defendant that he has the right to appeal the sentence to be imposed, Indiana Post-Conviction Rule 2(1) will generally be available to the defendant. See Collins v. State, 817 N.E.2d 230.
Post-Conviction Rule 2 permits an individual convicted after a trial or guilty plea who fails to file a timely notice of appeal to petition for permission to file a belated notice of appeal where the failure to file a timely notice of appeal is not the fault of the individual; and the individual is diligent in requesting permission to file a belated notice of appeal.
Id. at 233. While there are no set standards defining delay and each case must be decided on its own facts, a defendant must be without fault in the delay of filing the notice of appeal. Welches v. State, 844 N.E.2d 559. Factors affecting this determination include the defendant’s level of awareness of his procedural remedy, age, education, and familiarity with the legal system, as well as whether he was informed of his appellate rights and whether he committed an act or omission that contributed to the delay. Id.
The determination of whether a defendant is responsible for the delay is generally a matter for the trial court’s discretion. Id. Where a trial court fails to hold a hearing before denying a petition requesting permission to file a belated notice of appeal, however, we owe no deference to the trial court’s ruling. Id.; Baysinger v. State, 835 N.E.2d 223 (Ind.Ct.App.2005). Thus, in reviewing the State’s contention that Jackson has “wholly failed to carry his burden of proving his grounds by a preponderance of the evidence”, Ap-pellee’s Brief at 4, we must remember the procedural posture of the case. Welches v. State, 844 N.E.2d 559. As set forth above, Jackson’s petition was summarily denied and, therefore, he was not given the benefit of an evidentiary hearing.
*141Based on the limited record before us, it is apparent that the trial court not only failed to advise Jackson of his right to appeal his sentence but also expressly advised him that he could not challenge his conviction or sentence on direct appeal. This improper advisement, coupled with Jackson’s assertion that trial counsel failed to inform him of his right to appeal his sentence, is sufficient to warrant a hearing to allow Jackson to prove that he has met the requirements of P-CR 2(1). See Welches v. State, 844 N.E.2d 559; see also Hull v. State, 839 N.E.2d 1250, 1253 (Ind. Ct.App.2005) (“[a] hearing on a motion to file a belated notice of appeal should be held where the motion raises a genuine factual dispute concerning the existence of grounds for relief’).
In holding that Jackson is entitled to a hearing on his petition, we recognize that on similar facts in Baysinger v. State, 835 N.E.2d 223 we reversed the trial court’s denial of the defendant’s petition for permission to file a belated notice of appeal and granted permission to file the belated notice of appeal. In that case, however, the record was more extensive than in the instant case. In particular, the defendant in Baysinger offered his own affidavit in support of the petition,1 along with transcripts of his guilty plea and sentencing hearings. Here, where the record is relatively undeveloped, we cannot make the necessary factual determinations, especially with regard to Jackson’s diligence in seeking permission to file a belated notice of appeal after learning of the proper method for challenging his sentence. Therefore, we reverse and remand with instruction that the trial court hold a hearing on Jackson’s petition. See Welches v. State, 844 N.E.2d 559.
Reversed and remanded.
MATHIAS, J., concurs. BARNES, J., dissents with separate opinion.. In his affidavit, Baysinger averred that trial counsel failed to inform him of his appellate rights. Moreover, Baysinger specifically averred that he did not become aware of his right to appeal his sentence until he read Collins v. State on January 31, 2005. Promptly thereafter, on March 1, 2005, Baysinger sought permission to file a belated notice of appeal. Baysinger v. State, 835 N.E.2d 223.