Annette Anderson v. Thyssenkrupp Elevator Corporation

FILED
COURT OF APPEALS DIV I
STATE OF WASIIINGT0?-1

2017 HAY - I 10: 45

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON

ANNETTE ANDERSON, )
) DIVISION ONE
Appellant, )
) No. 74655-3-1
v. )
) UNPUBLISHED OPINION
THYSSENKRUPP ELEVATOR )
CORPORATION, )
)
Respondent. ) FILED: May 1, 2017
)

DWYER, J. — Annette Anderson was injured when the elevator she was

using dropped several floors and came to a sudden stop. Anderson filed suit

against ThyssenKrupp Elevator Corporation (TKE), alleging that her injury was

caused by TKE's negligent maintenance of the elevator. The trial court granted

summary judgment in favor of TKE. On appeal, Anderson contends that genuine

issues of material fact remain as to whether TKE was negligent. Finding no

error, we affirm.

1

Anderson's place of employment, the Boeing Park Plaza Building 10-18,

houses four passenger elevators and one freight elevator. These four passenger

elevators were installed in 1987 and modernized in 2009 with the installation of

controller systems, including ICE-CPT boards (often referred to as CPT boards).1

1 Tim Moore, a licensed elevator mechanic working for TKE, described the controller as
"essentially the brains of the elevator [that] generally consists of a large computer system located
No. 74655-3-1/2

A CPT board is essentially a maintenance-free "black box." CPT boards are not

serviceable by mechanics in the field and the failure of a CPT board cannot be

discerned until after the microprocessor sealed inside has already begun to fail.

TKE began servicing the elevators in building 10-18 in October of 2010.

TKE services these elevators in two distinct ways. First, TKE provides

prescheduled maintenance and testing services, which includes examination of

the elevators and related equipment, cleaning and lubrication of equipment parts,

and minor adjustments and repairs to the equipment. Second, TKE responds to

"call backs"—service calls made by the building owners in response to operating

problems with the elevators. A call back may also be in response to one or more

passengers becoming trapped inside of an elevator.

TKE has maintained records of the routine maintenance performed and

call backs received for the elevators in building 10-18 since it began servicing

these elevators.2 These maintenance records establish that, from October 2010

until October 20, 2011, elevator #1 received 12 call backs, elevator #2 received 5

call backs, elevator #3 received 12 call backs, and elevator #4 received 6 call

backs.

On October 21, 2011, Anderson entered elevator #2 in building 10-18 on

the seventh floor. As the elevator was descending, it experienced an issue with

the CPT board causing it to drop rapidly and then stop abruptly before reaching

in the roof-top machine room and also several circuit boards at different locations, including three
on top of each elevator car. One of the three circuit boards on the car top is an ICE-CPT board."
2 There are no records available for the period of time between March 2012 and
December 2012—a nine-month period of time occurring after the malfunction that caused
Anderson's injury.

- 2-
No. 74655-3-1/3

the first floor. Anderson remained trapped inside the elevator for several minutes

after the drop until the elevator resumed operating and opened on the first floor.

The rapid dropping and sudden stopping of the elevator injured Anderson.

The Anderson incident occurred on a Friday. TKE was not notified of the

elevator's malfunction at that time. Rather, Richard Preszler—TKE's mechanic—

discovered that elevator #2 was malfunctioning during a routine inspection of the

elevators over the ensuing weekend. Preszler noticed that elevator #2 was stuck

between floors but he could not immediately determine the cause of the

malfunction. Preszler returned on Monday, examined elevator #2 again, and

determined that there might be an issue with the CPT board. Preszler contacted

the manufacturer of the CPT board and determined that the safety output circuit

on the CPT board was not activating properly. The only remedy was for the

manufacturer to send a new CPT board to replace the one with the bad output

circuit.

Preszler replaced the CPT board on elevator #2 on November 1, 2011.

The following day, a state inspector tested elevator #2 and determined that the

elevator was safe to resume service. TKE had been notified of Anderson's injury

on October 25, 2011. TKE concluded that the failure of the CPT board caused

the incident involving Anderson.

Anderson filed suit against TKE in October 2014, alleging that her injuries

were caused by TKE's negligent maintenance of elevator #2. TKE moved for

summary judgment, arguing that the incident that caused Anderson's injuries was

3
No. 74655-3-1/4

not reasonably foreseeable. The trial court granted the motion for summary

judgment. Anderson timely appealed.

II

A -

Anderson contends that the trial court erred by granting summary

judgment in favor of TKE. This is so, she asserts, because genuine issues of

material fact remain as to whether TKE negligently maintained the elevator. We

disagree.

We review de novo a trial court's order granting summary judgment,

performing the same inquiry as the trial court. MacMeekin v. Low Income Hous.

Inst., Inc., 111 Wn. App. 188, 195,45 P.3d 570 (2002). An order granting

summary judgment may be entered when there is no genuine issue of material

fact and the moving party is entitled to judgment as a matter of law. CR 56(c);

MacMeekin, 111 Wn. App. at 195. In reviewing a summary judgment order, we

view the facts and all reasonable inferences therefrom in the light most favorable

to the nonmoving party. Holmquist v. King County, 182 Wn. App. 200, 207, 328

P.3d 1000(2014).

The party moving for summary judgment bears the initial burden of

demonstrating the absence of a genuine issue of material fact and entitlement to

judgment as a matter of law. Young v. Key Pharms., Inc., 112 Wn.2d 216, 225,

770 P.2d 182(1989). If the defendant is the moving party, that burden may be

met by demonstrating that there is an absence of evidence to support the

nonmoving party's case. Howell v. Spokane & Inland Empire Blood Bank, 117

4
No. 74655-3-1/5

Wn.2d 619, 624, 818 P.2d 1056(1991)(citing Young, 112 Wn.2d at 225). Once

that burden is met, the burden shifts to the plaintiff to set forth specific facts

showing that there is a genuine issue for trial. Grimwood v. Univ. of Puget

Sound, Inc., 110 Wn.2d 355, 359, 753 P.2d 517(1988). The party opposing a

motion for summary judgment"may not rely on speculation, argumentative

assertions that unresolved factual issues remain, or in having its affidavits

considered at face value." Seven Gables Corp. v. MGM/UA Entm't Co., 106

Wn.2d 1, 13, 721 P.2d 1(1986).

A plaintiff asserting negligence must show "`(1) the existence of a duty

owed,(2) breach of that duty,(3) a resulting injury, and (4) a proximate cause

between the breach and the injury." lwai v. State, 129 Wn.2d 84, 96, 915 P.2d

1089(1996)(quoting Tincani v. Inland Empire Zoological Soc'y, 124 Wn.2d 121,

127-28, 875 P.2d 621 (1994)). The duty owed by a contracted elevator repair

company is one of reasonable care in maintaining the elevators. Pruneda v. Otis

Elevator Co., 65 Wn. App. 481, 487-88, 828 P.2d 642(1992).

"The question of duty encompasses the concept of foreseeability."

Maltman v. Sauer, 84 Wn.2d 975, 980, 530 P.2d 254(1975). Although the

concept of foreseeability may be considered a factor of proximate cause, "it is

more appropriately attached to the issues [of] whether defendant owed plaintiff a

duty, and, if so, whether the duty imposed by the risk embraces that conduct

which resulted in injury to plaintiff." Rikstad v. Holmberg, 76 Wn.2d 265, 268,

456 P.2d 355 (1969). "[T]he harm sustained must be reasonably perceived as

being within the general field of danger covered by the specific duty owed by the

5
No. 74655-3-1/6

defendant." Maltman, 84 Wn.2d at 981. "Toreseeability is normally an issue for

the jury, but it will be decided as a matter of law where reasonable minds cannot

differ." McKown v. Simon Prop. Grp., Inc., 182 Wn.2d 752, 763, 344 P.3d 661

(2015)(quoting Christen v. Lee, 113 Wn.2d 479, 492, 780 P.2d 1307 (1989)).

Here, the parties do not dispute that Anderson was injured on October 21,

2011 or that her injury was the result of elevator #2's malfunction. Rather, the

dispute turns on whether the incident was reasonably foreseeable and, thus,

within the scope of the duty owed by TKE.

Anderson contends that the elevator malfunction that resulted in her injury

was reasonably foreseeable. This is so, she asserts, because elevator #2 had

already experienced an excessive number of malfunctions prior to the Anderson

incident, placing TKE on notice of a potential problem with the elevator.

Dr. Stephen Carr provided deposition testimony as Anderson's elevator

expert in this matter. Carr testified that he agreed with TKE's conclusion that the

failure of the CPT board caused the incident that injured Anderson. Carr testified

that CPT boards can fail without notice either a "hard failure" or an intermittent

failure (where they are "down some, up some"). Carr testified that CPT boards

are not repairable in the field.

Carr also testified as to his opinion regarding the five call backs that TKE

received for elevator #2 prior to the Anderson incident. All of these call backs

were for issues pertaining to the elevator doors. Carr testified that, as to each

call back that TKE received for elevator #2, none gave TKE notice that there may

6
No. 74655-3-1/7

have been an issue with the CPT board. Nevertheless, Carr opined that elevator

#2 did experience problems with the CPT board both before and after the

Anderson incident. However, Carr did not elaborate or identify any such

incidents.

In light of Carr's deposition testimony, TKE moved for summary judgment.

In support of its motion, TKE submitted the declaration of its own elevator expert,

Chuck Bigler. Bigler agreed with Carr's assessment, concluding that the cause

of the Anderson incident was the failure of the CPT board. Bigler also gave his

opinion as to the other five call backs for elevator #2.

Based on my evaluation of this case, none of the five
callbacks for elevator no. 2 in the year before Ms. Anderson's
incident involved the ICE-CPT car top board. These five incidents
all related to problems with the elevator door hardware or software.
This is consistent with my experience as an elevator mechanic.
Elevator doors open and close each time an elevator is called.
These doors also interact with the public and consequently get
struck by people or their belongings, held open by people beyond
normal closing time or obstructed from closing by debris or other
impediments in the doorway. All of this combines to make doors
the most common reason for elevator callbacks and needed
maintenance.

Bigler further opined that five call backs during the first 12 months was to

be expected for an elevator with high usage, such as elevator #2, and that five

call backs was consistent with good maintenance.

Carr's deposition testimony and Bigler's declaration revealed an absence

of evidence supporting Anderson's case. If the failure of the CPT board was not

foreseeable—and it was the failure of the CPT board that caused the incident

that injured Anderson—then prevention of the Anderson incident falls outside of

7
No. 74655-3-1/8

the scope of the duty owed by TKE. Accordingly, the burden returned to

Anderson to set forth specific facts showing a genuine issue for trial.

In response to TKE's motion for summary judgment, Anderson submitted

Carr's declaration. Carr's ultimate opinion as to the Anderson incident was as

follows:

The accident in the Anderson case was triggered by a
manufactured electronic circuit board known as the CPT .... The
failure of this board could not be predicted or repaired in the field.
However, the response of the elevator to the failure of the board is
certainly predictable. The board caused an unplanned stop and the
result was not good for Annette Anderson.
.. . The evidence shows that the failure of the CPT board, attached
to elevator #2, which caused an unplanned stop for Ms. Anderson,
was due to an intermittent failure. These intermittent problems of
the CPT board on elevator #2 would cause the safety circuit to
open on occasion and cause the elevator to come to an unplanned
stop. Given this, it is clear that the CPT board failure in this case
was not a "spontaneous event" with no prior warning to the
Defendant.

Carr's declaration fails to establish a genuine issue of fact for trial. First,

Carr repeats his concession that the failure of the CPT board—which caused the

Anderson incident—could not have been predicted. Carr then attempts to

deemphasize that fact by concluding that the response of the elevator to the

failure of the CPT board is predictable. But Carr's conclusion is a non-sequitur.

The issue here is not whether TKE could have predicted how the elevator would

behave upon the failure of the CPT board but, rather, whether the failure itself

was reasonably foreseeable and within the scope of the duty owed by TKE.

Carr next concludes that the failure of the CPT "was not a 'spontaneous

event' with no prior warning". As discussed herein, Carr previously testified that

8
No. 74655-3-1/9

the call backs for elevator #2 prior to the Anderson incident were neither related

to the CPT board nor gave TKE notice that there may be an issue wit the CPT

board. Rather, the only evidence in the record relating to the failure of the CPT

board establishes that the Anderson incident was the first occasion in which the

CPT board experienced a malfunction. The malfunctioning of elevato #2 over

the two days following the Anderson incident, as discovered by Preszler,

indicates that the CPT board was experiencing intermittent failure beginning with

the Anderson incident.3 Carr's statement to the contrary is merely an

argumentative assertion without any further explanation or support in the record.

Carr's declaration also discusses what he considers to be the negligent

behavior of elevator repair companies in general. Carr states that "[t]he elevator

industry's principal maintenance problem is that the age of the parts are not

accounted for and are not replaced at prearranged intervals. The equipment is

simply operated until failure occurs. This behavior is blatantly negligent." But

Carr never asserts that TKE operated in this fashion or that the age of the parts

was a factor in the failure of elevator #2's CPT board. Indeed, the record

establishes that CPT boards are expected to work properly for at least 10

years—far longer than the 2 years that elevator #2's CPT board lasted before

failing.

3 TKE has twice characterized the problems with elevator #2 as an "interm ttent"
problem—once in answers to interrogatories and once in Preszler's incident report However, the
context of these characterizations makes it clear that elevator #2 was experiencing intermittent
failure after the Anderson incident, not prior to the incident. There is no evidence h the record of
any such failure prior to the Anderson incident
- 9-
No. 74655-3-1/10

Can's declaration also states that TKE "made no emergency stop-tests of

any kind" during the first year that they maintained the elevators. Thus, he

concludes, TKE "did not observe the problem beforehand because they did not

look for it." Again, Carr's conclusion is contrary to his previous statement that the

failure of the CPT board could not be predicted. Although he laments the failure

of TKE to perform emergency stop tests, he never explains how emergency stop

tests could warn TKE of an issue with the CPT board. By his own admission,

they could not.

Finally, Carr's declaration states that TKE negligently maintained all of the

elevators in building 10-18. As a preliminary matter, this assertion is based, in

part, on numbers that Carr assumed. In his declaration, Carr provides a table

purporting to show the total number of call backs and entrapments for all four

passenger elevators during 2010 and 2011. However, the only evidence in the

record of call backs comes from TKE's own maintenance records—which date

back to October of 2010. Because there are no records of maintenance or call

backs received prior to TKE's involvement with these elevators, Carr

"annualized" (i.e., assumed)the numbers to account for 9 months of nonexistent

records.4

In light of the total number of call backs for all four passenger elevators—a

significant portion of which were assumed—Carr opines that "the excessive

4 Moreover, even the numbers that Carr provided for 2011 call backs—drawn directly
from the maintenance records—are wrong. A review of the maintenance records shows that the
actual number of call backs for elevator #2 is six (not seven, as stated in the declaration).
Additionally, Carr seems to have counted incidents where passengers became stuck as both an
"entrapment" and a call back, causing his numbers to be inflated.

- 10-
No. 74655-3-1/11

number of problems with all the elevators in the bank of four[] is indicative of the

negligent maintenance as performed by [TKE]. More and better testing

beforehand and the Anderson accident might never have happened." But Carr

does not explain how "more and better testing" could have either prevented the

Anderson incident or put TKE on notice that such an incident might occur.

Moreover, the only evidence in the record relating to the other passenger

elevators in building 10-18 establishes that elevator #2 was the only elevator to

experience a problem with its CPT board since installation.5

Argumentative assertions unsupported by the record are insufficient to

establish legitimate issues for trial. Seven Gables Corp., 106 Wn.2d at 13.

Because Carr's declaration contains merely conclusory allegations that are

unsupported by facts in the record, it does not create an inference that the

Anderson incident was reasonably foreseeable. Cho v. City of Seattle, 185 Wn.

App. 10, 20, 341 P.3d 309(2014), review denied, 183 Wn.2d 1007(2015).

Accordingly, summary judgment in favor of TKE was appropriate. There was no

error.6

5 Anderson emphasizes that the relays to the CPT board on elevator #1 were replaced in
November 2010. However, the record establishes that the actual CPT board on elevator #1 has
experienced no documented issues and has not been replaced since its installation. Anderson
offers no explanation as to how replacement of the CPT board relays on elevator #1 acted to
place TKE on notice of a potential issue with the CPT board on elevator #2.
6 The parties also dispute the relevance of a state certification that elevator #2 was
inspected and safe for public use. Elevators in Washington are inspected a minimum of once per
year by the Department of Labor and Industries. RCW 70.87.120(2)(a). Pursuant to ROW
70.87.020(3),"In any suit for damages allegedly caused by a failure or malfunction of the
conveyance, conformity with the rules of the department is prima facie evidence that the
conveyance work, operation, and inspection is reasonably safe to persons and property."
Although the state certification may serve as a bar to a grant of summary judgment in
favor of Anderson—an issue we do not decide—prima facie evidence that elevator #2 was safe
for public use does not inform our analysis herein.
No. 74655-3-1/12

Affirmed.

We concur: