Ceraolo v. Citibank CA6

Filed 9/19/14 Ceraolo v. Citibank CA6
NOT TO BE PUBLISHED IN OFFICIAL REPORTS
California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
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IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SIXTH APPELLATE DISTRICT

ANGIE CERAOLO et al., H039579
(Santa Clara County
Plaintiffs and Appellants, Super. Ct. No. CV209557)

v.

CITIBANK, N.A., et al.,

Defendants and Respondents.

Plaintiffs Angie and Richard Ceraolo sued Citibank, N.A.; BAC Home Loan
Servicing, LP (BAC); Recontrust Company, N.A. (Recontrust); and Cindy Nilmeyer,
employee of BAC, for multiple causes of action arising from the failure of BAC to
reinstate their mortgage loan. The superior court granted defendants’ motion for
summary judgment, finding no triable issue of fact on their claims for violation of Civil
1
Code section 2924c, fraud, promissory estoppel, breach of the covenant of good faith
and fair dealing, and unfair competition. On appeal, plaintiffs contend that the court
erred when it misinterpreted the term “reinstatement” and failed to recognize that the
parties had negotiated for reinstatement as part of a “repayment plan.” We find no error
in the superior court’s ruling and therefore must affirm the judgment.

1
All further statutory references are to the Civil Code except as otherwise specified.
 Background
The essential underlying facts are undisputed. In December 2008 plaintiffs began
discussing the prospect of a loan modification with BAC, servicer on their $3 million
mortgage loan, and BAC’s successor by merger, Bank of America, N.A. According to
plaintiffs’ first amended complaint, BAC told them that they could not be considered for
a loan modification until they had missed two payments on the mortgage. Plaintiffs then
skipped two payments in early 2009 and applied for a loan modification. That
application was denied, and in October 2009 BAC’s agent, Recontrust, recorded a notice
of default. Plaintiffs’ second modification application in January 2010 was also denied.
Plaintiffs’ complaint alleged that BAC had never intended to grant them a loan
modification; it had “deceived” them, causing their credit score of approximately 700 to
be “severely diminished.”
On May 6, 2010, a notice of trustee’s sale was recorded on the property,
scheduling the sale for May 28, 2010. Shortly thereafter plaintiffs received a
“Reinstatement Calculation” showing a “Net Total Due” of $373,136.24.
On May 24, 2010, plaintiffs met with Nilmeyer, who plaintiffs alleged represented
herself as an agent for them as well as BAC. According to the complaint, Nilmeyer
discussed plaintiffs’ situation with BAC personnel and returned with an offer to
“reinstate” plaintiffs’ loan. She told plaintiffs that they “would have to pay $262,000 in
arrears to rescind the [Notice of Default] and reinstate their loan. Defendant Nilmeyer
also told Plaintiffs that after reinstatement, their payment would increase to $34,000 per
month for twelve months . . . and decrease to the original monthly mortgage payment if
Plaintiffs made those twelve payments.” Defendants, however, described the
arrangement differently: Rather than immediate reinstatement followed by 12 $34,000
payments, reinstatement would occur upon completion of those additional payments.
This agreement was not reduced to writing, although Bank of America servicing
notes in July 2010 included the designation “Type of Workout: Reinstated.” Plaintiffs

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paid the initial $262,000, and the notice of default was rescinded on July 13, 2010.
Between August and December 2010 plaintiffs made five of the $34,000 monthly
payments. They had expected that with their $262,000 payment their loan “would be
reinstated,” but instead they continued to receive “acceleration notices,” and prospective
buyers of the property submitted only “lowball offers” because of its foreclosure status.
In their complaint plaintiffs described a meeting with Nilmeyer in December 2010
to determine whether their loan had in fact been reinstated. After consulting with a
superior, she reported to them that they would have to complete all 12 of the monthly
payments before reinstatement could be accomplished. “At this point, Plaintiffs no
longer understood why they were paying Defendant BAC since their loan had not been
reinstated and they were still receiving notices of an intent to accelerate.” Because
defendants had “failed to take Plaintiffs’ account out of foreclosure status,” plaintiffs
stopped making the $34,000 payments. Instead, on January 1, 2011, they made a final
payment of $20,200, the amount they had been paying before the modification
arrangement.
On July 14, 2011, a new notice of default was recorded, followed by a notice of
trustee’s sale on October 14, 2011. On September 20, 2011, however, plaintiffs initiated
this action. After defendants demurred, plaintiffs filed a first amended complaint
asserting 11 causes of action: violation of section 2924, et seq.; fraud; breach of contract;
breach of fiduciary duty; negligence; intentional infliction of emotional distress;
promissory estoppel; breach of the covenant of good faith and fair dealing; unfair
competition (Bus. & Prof. Code, § 17200, et seq.); violation of the California Rosenthal
Fair Debt Collections Practices Act (§ 1788, et seq.); and slander of title. The superior
court sustained defendants’ demurrer in part, allowing plaintiffs leave to amend the
claims for breach of contract, intentional infliction of emotional distress, and slander of
title. Plaintiffs did not amend. The remaining causes of action were for violation of

3
section 2924, et seq.; fraud; promissory estoppel; breach of the covenant of good faith
and fair dealing; and unfair competition.
Defendants moved for summary judgment or, alternatively, summary adjudication
of these five causes of action. On February 27, 2013, the court granted the motion,
finding each cause of action to be without merit on the undisputed facts. From the March
18, 2013 judgment, plaintiffs filed this timely appeal.
Discussion
Plaintiffs summarize their position on appeal in two seemingly incongruous
statements: “A triable issue of fact exists as to whether Appellants were reinstated when
they tendered the $262,000.000. Appellants contend that at the moment they tendered
$262,750.41, their loan should have been reinstated.” They point to the statement in the
bank’s servicing records bearing the notation “TYPE OF WORKOUT: REINSTATED,”
and they maintain that the monthly payments were to be part of a repayment plan “after
reinstatement.” Yet plaintiffs also complain that “after taking their money, Respondents
did not reinstate Appellants as promised, and continued foreclosure on [a]ppellants’
[p]roperty.” Reversal is not warranted under either scenario.
Both parties recognize the applicable principles governing this court’s review.
Code of Civil Procedure section 437c permits a court “to cut through the parties’
pleadings in order to determine whether, despite their allegations, trial is in fact necessary
to resolve their dispute.” (Aguilar v. Atlantic Richfield Co. (2001) 25 Cal.4th 826, 843
(Aguilar).) The motion will be properly granted if there are no triable issues of material
fact and the moving party is entitled to judgment as a matter of law. (Code Civ. Proc., §
437c, subd. (c); Conroy v. Regents of University of California (2009) 45 Cal.4th 1244,
1250.) When the moving party is the defendant, the motion will be granted if one or
more of the elements of the cause of action cannot be separately established or the
defendant establishes a complete defense to that cause of action. (Code Civ. Proc.,
§ 437c, subds. (o), (p)(2); Aguilar, supra, 25 Cal.4th at p. 850; Truong v. Glasser (2009)

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181 Cal.App.4th 102, 109.) When reviewing a trial court summary judgment ruling, we
“ ‘independently determine the construction and effect of the facts presented to the trial
court as a matter of law.’ ” (Washington Mut. Bank v. Jacoby (2009) 180 Cal.App.4th
639, 643, quoting Kolodge v. Boyd (2001) 88 Cal.App.4th 349, 356.)
1. Plaintiffs’ Allegations
In the first cause of action plaintiffs alleged that they had “cured their arrears when
they tendered approximately $262,000 to Defendant BAC, which Defendant BAC
accepted.” At that point, section 2924c “required” BAC to reinstate the loan and the
previous $20,200 monthly payment. BAC, however, violated this statute by failing to
reinstate plaintiffs’ loan following their $262,000 payment. “Instead, Defendant BAC
stated that it would only [sic] reinstate the loan and the accompanying regular monthly
mortgage payment once Plaintiffs made twelve monthly payments of approximately
$34,000.” Plaintiffs also alleged violation of the statute through the “inaccurate reporting
of Plaintiff’s [sic] amount of arrears” and the imposition of late fees and costs that were
incurred only because BAC “enticed Plaintiff[s] to miss payments [in] an attempt to
engineer a default when Plaintiffs were not in default.”
In the fraud cause of action plaintiffs accused defendants of multiple
misrepresentations in an effort to “maneuver Plaintiffs into a default situation and then
foreclose on Plaintiffs’ Property, while extracting as much money as possible from
Plaintiffs.” First, BAC falsely represented that “if Plaintiffs skipped their mortgage
payments, Defendant BAC would grant Plaintiffs a loan modification.” Instead, BAC
denied “multiple loan modifications” and initiated foreclosure proceedings against
plaintiffs. BAC also falsely represented that foreclosure would not proceed while
Plaintiffs were in review for a loan modification. Instead, defendants recorded a notice of
default, which damaged plaintiffs’ credit even though the notice was later rescinded. A
third misrepresentation occurred when the October 5, 2009 notice of default claimed late
fees and costs plaintiffs were not responsible for because they had been instructed to skip

5
payments. A BAC agent also misrepresented the time in which plaintiffs were allowed to
reinstate their loan under section 2924c, subdivision (e), by telling them that they had less
time than they actually did.
The wording of the last alleged misrepresentation— which appears to be the
central focus of plaintiffs’ challenge on appeal-- is significant. According to the
complaint, Nilmeyer told plaintiffs that “to reinstate their loan, Plaintiffs would have to
pay $262,000.00 in arrears and that they would have to pay $34,000.00 for the next
twelve (12) months, beginning August 1, 2010, before their payments would diminish to
the original monthly mortgage payment Plaintiffs were paying prior to skipping
payments. These representations [sic] were false and misleading in that to reinstate their
loan and resume paying their regular monthly payment of around $20,200, Plaintiffs
needed only to cure their arrears pursuant to . . . Civil Code § 2924c(a)(1). Plaintiffs
cured their arrears by making payments to Defendant BAC in the amount of $262,000.00
As a result, Defendant BAC was required to reinstate Plaintiffs’ [l]oan and send Plaintiffs
a monthly mortgage statement reflecting the true amount due. Instead, in addition to
failing to reinstate the loan, Defendant BAC siphoned an additional $190,000.00 from
[p]laintiffs in the form of five (5) monthly payments of $34,000.00, approximately
$14,000.00 per month more than Plaintiffs’ original monthly mortgage payment, and
Plaintiffs’ final payment of $20,200.00.”
The promissory estoppel claim was similarly based on Nilmeyer’s promise that if
plaintiffs paid $262,000, their loan would be reinstated. The additional monthly
payments, plaintiffs alleged, did not pertain to the reinstatement; furthermore, this
increase from $20,200 to $34,000 was “not permitted” by section 2924c. Plaintiffs relied
on the reinstatement promise by tendering the $262,000, five payments of $34,000, and
the last payment of $20,200. They were injured “when after accepting almost
$500,000.00, Defendant BAC failed to reinstate Plaintiffs’ [l]oan.” Defendants should
have expected plaintiffs to rely on this promise, and plaintiffs did rely on it when they

6
tendered $262,000. Having accepted without objection plaintiffs‘ “full payment to
reinstate the [l]oan,” defendants should be bound by their promise and BAC “should be
estopped from denying that Plaintiffs ever failed to reinstate their [l]oan.”
Plaintiffs’ claim for breach of the covenant of good faith and fair dealing was
based on the same facts, the promise to reinstate the loan upon the payment of $262,000,
which plaintiffs believed “cured their arrears.” As a result of defendants‘ “conduct,
omissions, and representations, Plaintiffs have suffered and continue to suffer harm
including . . . payment of excessive fees, a negative credit rating, and severe emotional
distress.”
Finally, the cause of action for unfair competition asserted a violation of Business
and Professions Code section 17200 et seq. This claim was expressly “tethered to” the
alleged acts of fraud and the abandoned claims of negligence and breach of fiduciary
duty.
The gravamen of all of these allegations is that defendants induced plaintiffs to
make large payments toward the arrearage and then refused to reinstate their loan as
promised. Although most of plaintiffs’ opening brief is devoted to the contention that the
loan was in fact reinstated, the focus of the summary judgment proceedings below was
consistent with the allegations of the complaint. Because summary judgment review is
defined by the issues raised in the pleadings, we confine our analysis to those allegations.
2. Defendants’ Motion
The basis of defendants’ motion was primarily a legal one. They pointed out that
section 2924c requires repayment of all arrears in order to reinstate a loan. This was a
correct summary of the law. The statute provides, in pertinent part, that the trustor or
mortgagor who is in default may, up to five business days before the foreclosure sale is
scheduled to take place, “pay to the beneficiary or the mortgagee the entire amount due,
at the time payment is tendered, with respect to (A) all amounts of principal, interest,
taxes, assessments, insurance premiums, or advances actually known by the beneficiary

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to be, and that are, in default and shown in the notice of default, under the terms of the
deed of trust or mortgage and the obligation secured thereby, (B) all amounts in default
on recurring obligations not shown in the notice of default, and (C) all reasonable costs
and expenses, subject to subdivision (c), which are actually incurred in enforcing the
terms of the obligation, deed of trust, or mortgage, and trustee’s or attorney’s fees,
subject to subdivision (d), other than the portion of principal as would not then be due
had no default occurred, and thereby cure the default theretofore existing, and thereupon
all proceedings theretofore had or instituted shall be dismissed or discontinued and the
obligation and deed of trust or mortgage shall be reinstated and shall be and remain in
full force and effect, the same as if the acceleration had not occurred . . .” (Italics
added.)
It is undisputed that plaintiffs did not pay BAC the “entire amount due.” Thus,
whatever they were told by Nilmeyer, their $262,000 partial payment could not have
generated a reinstatement under section 2924c. Plaintiffs offered no evidence that, as
they now contend, the parties negotiated for $262,000 to be the entire amount due. While
the servicing notes confirm this payment amount with a purported designation of “full
reinstatement,” they do not in themselves evidence either statutory reinstatement or an
agreement by BAC to forgo receipt of the $34,000 monthly payments that were a
condition of the parties’ arrangement.
To establish fraud at trial, plaintiffs would have been required to prove “(1) a
misrepresentation (false representation, concealment, or nondisclosure); (2) knowledge of
falsity (or scienter); (3) intent to defraud, i.e., to induce reliance; (4) justifiable reliance;
and (5) resulting damage.” (Robinson Helicopter Co., Inc. v. Dana Corp. (2004) 34
Cal.4th 979, 990.)
Defendants responded to the fraud cause of action by citing plaintiffs’ deposition
testimony to show that no misstatements were made to plaintiffs. Plaintiffs
acknowledged in their testimony that they “were not explicitly told to miss payments”; it

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was only “implied” that they would not be “considered” for a loan modification until they
were “behind on [their] mortgage payments.”
As to the central issue of reinstatement, Richard Ceraolo testified that he
understood from Nilmeyer that the increased monthly payments would be applied toward
arrears. He agreed that until those 12 payments were made, “there would still be an
arrearage on the loan.” But he believed that with the $262,000 payment, reinstatement
would occur—that is, the loan “would be put back into good standing.” Angie Ceraolo
also understood that the condition of full reinstatement was $262,000. After learning that
this was not enough, “Plaintiffs ceased payments because Plaintiffs thought and felt as if
Defendant BAC was acting in bad faith by accepting Plaintiffs’ payments and not
reinstating Plaintiffs’ [l]oan. Moreover, Plaintiffs did not understand why they were
paying Defendant BAC for their loan which Defendant BAC refused to reinstate.
Plaintiffs are informed and believe, and thereon allege, that Defendant BAC never
intended to reinstate Plaintiffs’ [l]oan.” In his deposition Richard Ceraolo explained that
he stopped making the additional payments “[b]ecause I was deceived, lied, told
something completely false to get our last bit of money we had saved up, and I was – I
was deceived and cheated. Angry is a good word.”
Plaintiffs’ deposition testimony revealed no fraudulent misrepresentation by
Nilmeyer. It did evidence plaintiffs’ misunderstanding of what “reinstatement” meant.
Nilmeyer herself may have been confused about the concept, or she may have been
remiss in not explaining this term under section 2924c; but plaintiffs nonetheless did
understand from that conversation that they were expected not only to pay $262,000 in a
lump sum but also to make 12 monthly payments of $34,000 to cure their default. Even
if Nilmeyer can be said to have misrepresented the outcome of the $262,000 payment,
defendants showed that plaintiffs would be unable to prove the elements of intent to
defraud and justifiable reliance. In order to show justifiable reliance, the plaintiff must
demonstrate that “ ‘circumstances were such to make it reasonable for [the] plaintiff to

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accept [the] defendant’s statements without an independent inquiry or investigation.’
[Citation.]” (OCM Principal Opportunities Fund, L.P. v. CIBC World Markets Corp.
(2007) 157 Cal.App.4th 835, 864.) Had plaintiffs independently ascertained the meaning
of “reinstatement” under section 2924c, they would have learned that the loan would not
be reinstated until the default was cured by payment of the arrearages. At that point they
could have inquired further of Nilmeyer and obtained a written agreement defining the
terms and outlining the conditions of the May 2010 payment adjustment.
On appeal, plaintiffs do not attempt to revisit this cause of action by arguing that a
triable issue of fact existed on the elements of fraudulent misrepresentation. Instead, they
rely on the legal premise that the parties had agreed that reinstatement would occur with
the lump sum payment. But even if we agreed that plaintiffs’ interpretation of the term
“reinstatement” governed their relationship, they have still failed to show how the
elements of fraud could have been proved at trial. Plaintiffs readily acknowledge that a
condition of their arrangement with BAC was that in addition to the $262,000, “they
would pay an elevated monthly mortgage payment to repay all monies [that] were not
included in the lump sum.” Under section 2924c, they were not relieved of their default
status until those payments were completed. Accordingly, defendants were under no
obligation to report the loan as “in good standing.” The inability to attract buyers for
their home was a result of their continued default status, not defendants’ failure to declare
2
the loan reinstated.
“The elements of promissory estoppel are (1) a promise, (2) the promisor should
reasonably expect the promise to induce action or forbearance on the part of the promisee
or a third person, (3) the promise induces action or forbearance by the promisee or a third
person (which we refer to as detrimental reliance), and (4) injustice can be avoided only

2
Plaintiffs’ brief assertion on appeal that they refrained from filing for bankruptcy in
reliance on Nilmeyer’s promise was not made in their complaint.

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by enforcement of the promise.” (West v. JPMorgan Chase Bank, N.A. (2013) 214
Cal.App.4th 780, 803; In addition, the promise must be “ ‘clear and unambiguous in its
terms,’ ” and “ ‘the party asserting the estoppel must be injured by his
reliance.’ [Citation]” (US Ecology, Inc. v. Stateo of California (2005) 129 Cal.App.4th
887, 901; 904; Aceves v. U.S. Bank, N.A. (2011) 192 Cal.App.4th 218, 227.) On this last
point, “it is logical and proper to require that any claimed damages be caused by a
defendant’s breach of the [promise]. Because promissory estoppel is viewed as an
‘informal contract,’ causation must be required as an element that a plaintiff must prove,
just as in ordinary contract actions.” (US Ecology, Inc. v. State, supra, 129 Cal.App.4th at
p. 904.) In their motion defendants argued that plaintiffs had failed to allege any facts
meeting the elements of this cause of action.
Plaintiffs did not address the elements of promissory estoppel in their opposition,
nor do they on appeal. They thus appear to concede that the superior court was correct in
stating that the absence of a “clear and ambiguous promise” defeats this cause of action
and that no misrepresentation occurred that could result in estoppel. In addition, as noted
in the context of their misrepresentation allegations, a “ ‘misguided belief or guileless
action in relying on a statement on which no reasonable person would rely is not
justifiable reliance . . . . “If the conduct of the plaintiff in the light of his own intelligence
and information was manifestly unreasonable, . . . he will be denied a recovery.” ’
[Citation.]” (Aceves v. U.S. Bank, N.A., supra, 192 Cal.App.4th 218, 227.) Having been
offered no basis for reaching a different result from that compelled in the fraud cause of
action, we must uphold the lower court’s ruling on this claim.
The same conclusion is compelled with respect to the remaining causes of action
for breach of the covenant of good faith and fair dealing and unfair competition. As to
the former, defendants showed by undisputed evidence that the premise of this claim, that
plaintiffs “cured any and all defaults,” was not true. Plaintiffs did not raise a triable issue
on this point. Their cause of action for unfair competition was expressly “tethered to

11
Defendants’ acts of fraud, breaches of their respective fiduciary duties, and negligence,”
3
and therefore falls with the adjudication of those claims.
Disposition
The judgment is affirmed.

3
Plaintiffs’ additional suggestion that they “forewent a bankruptcy filing” when they
reinstated is completely without merit. First, they did not allege this fact as damages
under any of the surviving causes of action in the first amended complaint. Second, no
facts create a triable issue on this point; at best plaintiffs cite only the declaration of
Richard Ceraolo, who stated that while awaiting a loan modification he “had in mind”
two options: to declare bankruptcy or to “reinstate with the bank directly by paying the
bank’s demands.”

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 ________________________________
ELIA, J.

WE CONCUR:

____________________________
RUSHING, P. J.

____________________________
PREMO, J.