Ford Motor Credit Co. v. Agrawal

[Cite as Ford Motor Credit Co. v. Agrawal, 2016-Ohio-5928.]

Court of Appeals of Ohio
EIGHTH APPELLATE DISTRICT
COUNTY OF CUYAHOGA

JOURNAL ENTRY AND OPINION
No. 103667

FORD MOTOR CREDIT COMPANY
PLAINTIFF-APPELLANT/COUNTER-DEFE
NDANT

vs.

SUDESH AGRAWAL
DEFENDANT-APPELLEE/COUNTER-PLAI
NTIFF

JUDGMENT:
REVERSED AND REMANDED

Civil Appeal from the
Cuyahoga County Court of Common Pleas
Case No. CV-04-536588

BEFORE: Keough, P.J., S. Gallagher, J., and Celebrezze, J.

RELEASED AND JOURNALIZED: September 22, 2016
ATTORNEYS FOR APPELLANT

Brett K. Bacon
Gregory R. Farkas
Colleen C. Murnane
Frantz Ward, L.L.P.
200 Public Square, Suite 3000
Cleveland, Ohio 44114

Brian D. Boyle
O’Melveny & Myers, L.L.P.
1625 Eye Street, N.W.
Washington, D.C. 20006

Warren E. Platt
Snell & Wilmer
400 E. Van Buren Street
Phoenix, Arizona 85004

ATTORNEYS FOR APPELLEE

Patrick J. Perotti
Dworken & Bernstein Co., L.P.A.
60 South Park Place
Painesville, Ohio 44077

Robert S. Belovich
9100 South Hills Road, Suite 325
Broadview Heights, Ohio 44147

Anand N. Misra
The Misra Law Firm, L.L.C.
3659 Green Road, Suite 100
Cleveland, Ohio 44122

(Continued)
For Department of Taxation

Mike DeWine
Ohio Attorney General
By: Robert C. Maier
Assistant Attorney General
30 East Broad Street, 16th Floor
Columbus, Ohio 43215

Mike DeWine
Ohio Attorney General
By: Christine T. Mesirow
Assistant Attorney General
30 E. Broad Street, 25th Floor
Columbus, Ohio 43215
KATHLEEN ANN KEOUGH, P.J.:

{¶1} Plaintiff/counter-defendant, Ford Motor Credit Company (“Ford Credit”),

appeals from the trial court’s judgment granting the motion of defendant/counter-plaintiff,

Sudesh Agrawal, for class certification of a nationwide class and an Ohio subclass under

Civ.R. 23(B)(2) and (3). Ford Credit argues that the trial court erred in granting class

certification because Agrawal’s claims and Ford Credit’s defenses require individualized

inquiries that preclude classwide adjudication. Finding merit to the appeal, we reverse

and remand for proceedings consistent with this opinion.

I. Facts and Procedural History

{¶2} The facts of this case were set forth in Ford Motor Credit Co. v. Agrawal,

8th Dist. Cuyahoga No. 96413, 2011-Ohio-6474 (“Agrawal I”) as follows:

The controversy arises from Agrawal’s lease of a Windstar minivan from a
Ford dealer under Ford Credit’s Red Carpet Lease (“RCL”) program in
2000. Lease provisions under the RCL program specify that lessees “may
be charged for excessive wear based on our standards for normal use” and
that the lessee is “responsible for repairs of All Damages which are not a
result of normal wear and use * * *. You will pay the estimated costs of
such repairs, even if the repairs are not made prior to Holder’s sale of the
Vehicle.” (Emphasis added.)

Since 2006, Ford Credit has used third-party inspectors to inspect leased
vehicles for excess wear and use (“EWU”) at lease end. Prior to 2006,
including when Agrawal returned his vehicle in 2003, Ford dealers across
the country performed those inspections using Ford Credit guidelines and
templates.
The RCL dealer handbook, one such procedure document, is given to Ford
dealers or is available to them through Ford Credit’s website.
Additionally, Ford Credit provides templates to its dealers for use in
performing wear and use inspections. The handbook instructs inspectors
that “the ‘inspection standard’ is equivalent to a ‘clean’ rather than
‘average’ used vehicle.” Internal Ford Credit documents explain that
“clean” means the “vehicle is in great condition with only minor dents and
chips in body panels,” whereas “average” means the “vehicle will have
normal wear and tear with dents, chips and scratches in body panels.”

The program’s lease-end process requires the lessee to present the leased
vehicle to a Ford dealer for an EWU inspection. The dealer-inspector then
conducts the inspection in accordance with Ford Credit’s instructions and
enters the result on a Ford Credit form called the Vehicle Condition Report
(“VCR”), which has seven carbon plies. Plies one through three are
identical, but are different from plies four through seven, which provide
columns for additional inspections. The lessee receives ply two, which
does not show the columns for additional inspections.

The results of the dealer-inspector’s findings are entered in column one of
the VCR. Body shop personnel then enter cost estimates for each
condition noted by the dealer-inspector. This dealer inspection is referred
to as the “First Inspection.”

Following the First Inspection, the dealer-inspector sends Ford Credit the
VCR, along with any funds collected from the lessee. Ford Credit then
includes any unpaid but assessed EWU charges in a final bill sent to the
lessee.

Next, the vehicle is transported from the dealer to an auction location.
While in transport, another inspection is made by the transport; the purpose
of which is to check for any damage that may occur during transportation.
No cost estimates are made for the transport-inspection, nor are Ford
inspection guidelines used. The results of this transporter-inspection are
then entered in column two of the VCR.

Pursuant to the RCL handbook, the “dealer will be financially responsible
for any under reported excess wear and use charges.” If the EWU charges
are over reported, the dealer has no corresponding responsibility. Ford
Credit’s standard operating procedures prescribe a “Second Inspection” in
order to determine whether the dealer has “under reported” the EWU
charges during the First Inspection.

Therefore, once the vehicle is delivered to the auctioneer, another
inspection and estimate is made. This inspection is performed according to
Ford Credit’s guidelines. The purpose of this inspection is “to insure that
the dealer has actually followed the standards of wear and use.” The
auctioneer-inspection results, along with cost estimates, are entered into
column three of the VCR. The auction-inspector then computes a
difference between the First Inspection and the Second Inspection and
enters the amount into the VCR. If the variance shows an underestimate,
then a further verifying inspection is conducted by a “Senior Auction
Inspector.” No such verifying inspection occurs when the dealer estimate
is greater than the auction estimate. If the variance is confirmed by the
Senior Auction Inspector to be $200 or more, then this variance becomes
the basis for imposing financial responsibility on the dealer-inspector.

Agrawal returned his vehicle to the Ford dealership in May 2003, after
making all monthly payments on his lease. Upon inspecting his vehicle,
the Ford dealer estimated EWU charges of $2,658. Following the First
Inspection, and unbeknownst to Agrawal, a Second Inspection found EWU
charges in the amount of $194. However, Ford Credit, utilizing the initial
estimate, billed Agrawal $2,658.

Agrawal disputed the charges and, on March 11, 2004, Ford Credit filed
this action in the Shaker Heights Municipal Court, seeking $2,658 in unpaid
EWU charges. Agrawal filed a counterclaim against Ford Credit on June
7, 2004. The case was transferred to the Cuyahoga County Court of
Common Please based on Agrawal’s request for damages in excess of the
municipal court’s jurisdiction.

On February 16, 2006, Agrawal amended his original counterclaim,
asserting eight claims against Ford Credit based on Ford Credit’s
assessment of EWU charges: (1) a class claim for “unconscionable leasing
practices”; (2) a class claim for violation of public policy; (3) a class claim
for breach of contract; (4) a class claim for violation of the federal
Consumer Leasing Act (“CLA”), 15 U.S.C. Section 1667a; (5) a class claim
for fraud; (6) a class claim for unfair and deceptive trade practices; (7) a
claim for unlawful tax, which later was dismissed voluntarily; and (8) an
individual claim for violation of the Ohio Consumer Sales Practices Act,
R.C. 1345.01.

Agrawal’s princip[al] allegations underlying the class claims are that the
“normal” standard stated in Ford Credit’s lease is different than the “clean”
standard stated in Ford’s RCL dealer handbook. He points to Ford
documents to show that “clean” is a more stringent standard than “average,”
which is defined as having “normal wear and tear.” Thus, Agrawal argues
that Ford Credit misrepresents the applicable standard in the lease and
correspondingly fails to conduct an inspection in accordance with the
standard stated in the lease. Agrawal further alleges that Ford Credit’s
 operating procedure requiring the dealer to be responsible only for
underestimates creates incentives for the First Inspection to be biased
towards an overcharge. Moreover, he argues that the fact that Ford Credit
requires the related Second Inspection demonstrates the biased nature of the
First Inspection.

Id. at ¶ 2-14.

{¶3} In 2011, the trial court granted class certification of Agrawal’s claims,

certifying a nationwide class and an Ohio subclass under Civ.R. 23(B)(2) and (3). In

Agrawal I, this court affirmed the trial court’s judgment granting class certification of a

nationwide class and Ohio subclass but reversed class certification of Agrawal’s claim for

actual damages under the CLA.

{¶4} Ford Credit sought review in the Ohio Supreme Court, which held the case

pending its decision regarding class certification issues in Cullen v. State Farm Mut.

Auto. Ins. Co., 137 Ohio St.3d 373, 2013-Ohio-4733, 999 N.E.2d 614. Upon its reversal

of the class certification in Cullen, the Ohio Supreme Court reversed this court’s

judgment in Agrawal I on the authority of Cullen. Ford Motor Credit Co. v. Agrawal,

137 Ohio St.3d 561, 2013-Ohio-5199, 2 N.E.3d 238. Upon remand from the Ohio

Supreme Court, this court reversed the judgment of the trial court granting class

certification and remanded the matter to the trial court for further proceedings in light of

Cullen. Ford Motor Credit Co. v. Agrawal, 8th Dist. Cuyahoga No. 96413,

2014-Ohio-920.

{¶5} Upon remand, Ford Credit expanded the record by producing a large sample

of VCRs that were prepared by dealers when lessees returned their vehicles. Ford Credit
also produced an expert report describing the variations in the conditions of individual

vehicles as determined by the lease-end inspections. Agrawal did not produce any

additional discovery material or expand the class record. He filed a renewed motion to

certify the same proposed classes that had been previously certified by the trial court.

{¶6} Upon re-examining the issue of class certification in light of Cullen, the trial

court again granted Agrawal’s motion for class certification. This appeal followed.

II. Law and Analysis

A. Standard of Review

{¶7} A trial judge has broad discretion when deciding whether to certify a class

action. In re Consol. Mtge. Satisfaction Cases, 97 Ohio St.3d 465, 2002-Ohio-6720, 780

N.E.2d 556, ¶ 5. Nonetheless, the trial court’s discretion is not unlimited and must be

bound by and exercised within the framework of Civ.R. 23. Hamilton v. Ohio Sav. Bank,

82 Ohio St.3d 67, 70, 694 N.E.2d 442 (1998). When deciding whether to certify a class,

a trial court must conduct a rigorous analysis, and may grant certification only after

resolving all relevant factual disputes and finding that sufficient evidence proves that all

requirements of Civ.R. 23 have been satisfied. Cullen, 137 Ohio St.3d 373,

2013-Ohio-4733, 999 N.E.2d 614 at ¶ 2.

B. Class Action Requirements

{¶8} Under Civ.R. 23(A), one or more members of a class may sue or be sued as

representative parties on behalf of all class members only if:

(1) the class is so numerous that joinder of all members is impracticable,
 (2) there are questions of law or fact common to the class,

(3) the claims or defenses of the representative parties are typical of the
claims or defenses of the class, and

(4) the representative parties will fairly and adequately protect the interests
of the class.

{¶9} Under Civ.R. 23(B), a class action may be maintained if the requirements of

Civ.R. 23(A) are satisfied and one of the Civ.R. 23(B) requirements are met. Civ.R.

23(B)(2) and (3), which are implicated in this case, provide:

(2) the party opposing the class has acted or refused to act on grounds
generally applicable to the class, thereby making appropriate final
injunctive relief or corresponding declaratory relief with respect to the class
as a whole; or

(3) the court finds that the questions of law or fact common to the members
of the class predominate over any questions affecting only individual
members, and that a class action is superior to other available methods for
the fair and efficient adjudication of the controversy.

{¶10} The Ohio Supreme Court has held that in addition to meeting the four

threshold requirements under Civ.R. 23(A) and one of the three Civ.R. 23(B)

requirements, the class must meet two other implicit requirements: (1) an identifiable

class must exist and the definition of the class must be unambiguous, and (2) the named

representatives must be members of the class. Warner v. Waste Mgt., Inc., 36 Ohio St.3d

91, 96-98, 521 N.E.2d 1091 (1988).

{¶11} Before certifying the class, the trial court must find that the party seeking

certification has proven by a preponderance of the evidence that each of the seven
requirements for class certification are met. Ritt v. Billy Blanks Ents., 171 Ohio App.3d

204, 2007-Ohio-1695, 870 N.E.2d 212, ¶ 34 (8th Dist.).

{¶12} The trial court found that Agrawal met the requirements of Civ.R. 23(A), as

well as the requirements of Civ.R. 23(B)(2) and (3). In this appeal, Ford Credit

challenges the trial court’s finding that Agrawal met the “commonality” requirement of

Civ.R. 23(A), i.e., that there are questions of law or fact common to the class. Ford

Credit also challenges the trial court’s findings that injunctive relief was appropriate

under Civ.R. 23(B)(2), and that Agrawal met the predominance requirement of Civ.R.

23(B)(3), i.e., that “issues subject to generalized proof and applicable to the class as a

whole predominate over those issues that are subject to only individualized proof,”

Cullen, 137 Ohio St.3d 373, 2013-Ohio-4733, 999 N.E.2d 614, at ¶ 30. Ford Credit

argues that Agrawal’s claims do not satisfy the commonality and predominance

requirements because questions of whether each lessee’s lease was breached, and

whether each lessee sustained damages, cannot be answered without individualized

inquiries. Likewise, Ford Credit contends that its affirmative defenses cannot be

adjudicated on an all-or-nothing basis. Finally, Ford Credit asserts that the trial court

improperly found that Agrawal met the requirements of Civ.R. 23(B)(2) because not all

class members would benefit from injunctive relief. Accordingly, Ford Credit contends

that the trial court abused its discretion in granting class certification.

C. Civ.R. 23(B)(2)
 {¶13} Civ.R. 23(B)(2) provides that class treatment may be maintained when “the

party opposing the class has acted or refused to act on grounds generally applicable to the

class, thereby making appropriate final injunctive relief or corresponding declaratory

relief with respect to the class as a whole.” “Claims for individualized relief are not

compatible with Civ.R. 23(B)(2) because the relief sought must affect the entire class at

once.” Wal-Mart Stores, Inc. v. Dukes, 564 U.S. 338, 131 S.Ct. 2541, 180 L.Ed.2d 374

(2011). In other words, as the Ohio Supreme Court stated in Cullen, “‘[t]he key to the

(b)(2) class is ‘the indivisible nature of the injunctive or declaratory remedy warranted —

the notion that the conduct is such that it can be enjoined or declared unlawful only as to

all of the class members or as to none of them.’” Id. at ¶ 25, quoting Wal-Mart, 131

S.Ct. at 2557.

{¶14} In Cullen, the plaintiff alleged that State Farm had breached the terms of its

standard automobile insurance policy by encouraging policyholders to repair damaged

windshields rather than replace them. The trial court certified a class on the theory that a

standardized script used by State Farm representatives, which allegedly failed to disclose

the replacement option, could serve as common proof that State Farm had breached its

contracts. The class sought a declaration that State Farm’s practices were illegal and

violative of its policies and the obligations owed by fiduciaries under the law, as well as a

declaration establishing the damages and remedies due to class members. Cullen, 137

Ohio St.3d 373, 2013-Ohio 4733, 999 N.E.2d 614, at ¶ 24.
 {¶15} The Ohio Supreme Court, however, found that the claimants had not

demonstrated that all class members would benefit from the declaratory relief sought

because some of the class members were no longer State Farm policyholders. Thus, the

court concluded that those members could not be injured by any future actions taken by

State Farm. The court further found that current policyholders who had previously

repaired rather than replaced their windshields would have to suffer another damaged

windshield that State Farm repaired rather than replaced in order to benefit from the

proposed injunctive relief. Id. Accordingly, the Supreme Court reversed the appellate

court’s judgment affirming class certification.

{¶16} Here, Agrawal seeks injunctive relief in the form of “[a]n order enjoining

plaintiffs from committing the unfair deceptive and unconscionable practices alleged.”

Agrawal is no longer a Ford Credit lessee, however, so there is no risk that he will be

subject to the application of an improper standard by Ford Credit in his lease-end

inspection. Likewise, other members of the certified class are no longer Ford Credit

lessees and thus would not benefit from the injunctive relief that Agrawal seeks.

{¶17} The trial court ignored this problem and concluded that Civ.R. 23(B)(2)

certification was appropriate because there were some class members from whom Ford

Credit had not yet collected EWU charges who would benefit from the requested

injunctive relief. But the fact that some class members might benefit from declaratory

relief does not fulfill Civ.R. 23(B)(2)’s requirement, as unambiguously stated in Cullen,
that Agrawal must demonstrate that all class members will benefit from such relief.

Cullen, 137 Ohio St.3d 373, 2013-Ohio-4733, 999 N.E.2d 614, at ¶ 25.

{¶18} Accordingly, the trial court erred in finding that Agrawal had satisfied the

requirements of Civ.R. 23(B)(2).

D. Civ.R. 23(B)(3)

{¶19} Certification pursuant to Civ.R. 23(B)(3) requires the trial court to make two

findings: (1) that the questions of law or fact common to the members of the class

predominate over any questions affecting only individual members, and (2) that a class

action is superior to other available methods for the fair and efficient adjudication of the

controversy. Cullen at ¶ 29.

{¶20} “For common questions of law or fact to predominate, it is not sufficient

that such questions merely exist; rather, they must present a significant aspect of the case.

Furthermore, they must be capable of resolution for all members in a single

adjudication.” Cullen at ¶ 30, citing Marks v. C.P. Chem. Co., 31 Ohio St.3d 200, 204,

509 N.E.2d 1249 (1987). “To meet the predominance requirement, a plaintiff must

establish that issues subject to generalized proof and applicable to the class as a whole

predominate over those issues that are subject to only individualized proof.” Cullen at

id., citing Young v. Nationwide Mut. Ins. Co., 693 F.3d 532, 544 (6th Cir.2012).

{¶21} Our review of the record reveals that individual issues overwhelm the

questions common to the class and, therefore, the trial court abused its discretion in

certifying the class under Civ.R. 23(B)(3).
 {¶22} The trial court found that Agrawal’s claims are based on standardized lease

terms and standard written operating procedures created by Ford Credit, including the

dealer handbook, which Agrawal interprets to prescribe a “clean” standard for imposing

EWU charges. The trial court found that the class was properly certified under Civ.R.

23(B)(3) because Agrawal’s claims are based on “standard lease forms” and the

challenged practices are “governed by written operating procedures.”

{¶23} However, as Cullen makes clear, a plaintiff seeking to certify a class based

on allegedly common documents and procedures must establish that the documents and

procedures were, in fact, uniformly applied to every potential class member. Thus,

Agrawal cannot simply assume that every dealer breached the lease by applying

Agrawal’s interpretation of the dealer handbook. He must prove that essential element

for every lessee.

{¶24} In Cullen, the plaintiff’s class action was premised on State Farm’s alleged

failure to disclose policy benefits through a script used by State Farm agents and

representatives that allegedly induced policyholders to repair their windshields without

disclosing the option of receiving the cash value of a new windshield. The Ohio

Supreme Court concluded, however, that because many policyholders had unscripted

conversations with State Farm agents and representatives about their windshield claim,

there was no common proof of what any individual policyholder knew when consenting

to windshield repair. Thus, it found that “[d]etermining whether State Farm breached
any obligations to insureds necessarily entails an individualized inquiry into each of these

communications.” Id. at ¶ 37.

{¶25} Likewise, in this case, Ford Credit’s liability cannot be determined on a

classwide basis. All of Agrawal’s claims require him to prove that every dealer breached

the lease by adopting and applying Agrawal’s interpretation of the dealer handbook such

that lessees were uniformly not assessed EWU charges under the lease form’s “normal

wear and use” standard, but rather under a “clean” standard that Agrawal contends is

applicable under the dealer handbook.

{¶26} Agrawal cannot make that showing, however, because Ford Credit presented

undisputed evidence to the trial court of actual dealer inspections in which a “clean”

standard was not used to assess EWU charges. For example, the evidence reflects that

Agrawal’s own dealer was not aware of the “clean” inspection passage that Agrawal’s

claims are based on. The record also includes VCRs containing findings of wear and

tear for which no EWU charges were imposed. These VCRs establish that the dealers

who filed them read the handbook to require the dealer to inspect for any damage under a

“clean” standard, but to impose EWU charges only for damage items that exceeded the

“normal wear and use” standard. Other evidence presented by Ford Credit to the trial

court upon remand demonstrates that dealers often simply used the Ford-provided

templates to determine whether to impose EWU charges, without regard to any standard

articulated in the handbook. Thus, even though there is an allegedly “form” agreement,

the evidence demonstrates that Agrawal cannot prove by common evidence that all
inspections were conducted under a “clean” standard in determining whether to impose

EWU charges at lease-end. In short, uniform application of the “clean” standard to all

lessees cannot be proven through evidence common to every lessee.

{¶27} Moreover, even if Agrawal could prove through common evidence that

every dealer applied a “clean” standard in imposing EWU charges, class certification

under Civ.R. 23(B)(3) is still barred by the requirement that Agrawal demonstrate through

common evidence that all class members were in fact injured by Ford Credit’s actions.

{¶28} In Felix v. Ganley Chevrolet, Inc., 145 Ohio St.3d 329, 2015-Ohio-3430, 49

N.E.3d 1224, the Ohio Supreme Court held that “[p]laintiffs in class-action suits must

demonstrate that they can prove, through common evidence, that all class members were

in fact injured by the defendant’s actions.” Id. at ¶ 33. In Felix, the named plaintiffs

alleged that the inclusion of an unconscionable arbitration provision in a vehicle

financing contract violated the Ohio Consumer Sales Practices Act. Id. at ¶ 8. The trial

court certified a class of similarly situated purchasers based on the defendant’s “common

course of conduct” in its use of the arbitration clause. Id. at ¶ 18. This court affirmed.

Felix v. Ganley Chevrolet, Inc., 8th Dist. Cuyahoga No. 98985, 2013-Ohio-3523.

{¶29} The Ohio Supreme Court reversed the certification decision, however,

finding that there had been no showing that all of the consumers who purchased vehicles

through a contract that contained the offensive arbitration provision had actually been

injured by the provision or suffered any damages. Id. at ¶ 37. The court held that

“[a]lthough plaintiffs at the class-certification stage need not demonstrate through
common evidence the precise amount of damages incurred by each class member, * * *

they must adduce common evidence that shows all class members suffered some injury.”

Id. at ¶ 33. (Emphasis sic.)

{¶30} In this case, determining whether lessees can establish the “fact of injury”

under Agrawal’s theories is not susceptible of classwide proof but requires individualized

inquiries. It is undisputed that certain common EWU charges (e.g., mismatched tires, a

broken windshield, or a malfunctioning air conditioner) were properly chargeable not

because they exceeded “normal” wear and use but because the lease expressly identified

these types of damages as chargeable. Individualized inquiry is therefore necessary to

determine whether these lessees suffered any injury, even if the dealer imposed an

incorrect inspection standard.

{¶31} Furthermore, the VCRs submitted by Ford Credit upon remand demonstrate

that hundreds of thousands of lessees in Agrawal’s nationwide class received higher

EWU assessments from the auction house than from the dealer. Because Agrawal

contends that the auction house always applied the “normal” wear and use standard to

assess a vehicle’s EWU, it follows that for any VCR in which the auction house found

higher EWU charges than the dealer’s alleged “clean” standard, the lessee necessarily

suffered no injury. Class certification on such a record is therefore precluded: as the

Ohio Supreme Court stated in Felix, “[i]f the class plaintiff fails to establish that all of the

class members were damaged * * * there is no showing of predominance under

Civ.R.23(B)(3).” Felix, 145 Ohio St.3d 329, 2015-Ohio-3430, 49 N.E.3d 1224, at ¶ 35.
 {¶32} Moreover, even where the dealer’s estimate of damage exceeded the auction

house’s estimate, individualized inquiries are necessary to determine whether the lessee

was actually injured under Agrawal’s theory. Ford Credit produced evidence upon

remand demonstrating that where a particular VCR reveals that the only variation

between the dealer and auction house EWU assessments is the estimated cost of repairing

the damage, such variations may be explained by the differing labor rates between the

retail dealer and wholesale auction house. Ford Credit has a due process right to argue

that in these cases, the difference arises not from the application of different inspection

standards but from different labor or material rates to repair the same damage, which

some of the VCRs reflect. Because the itemized description of EWU damage exists only

in each vehicle’s VCR record, this information can be ascertained only by examining the

actual VCR for every single vehicle.

{¶33} In other cases, where the dealer’s estimate exceeded the auction house’s by

a large margin, disposition of the lessee’s claims will require individualized inquiry to

determine whether the auction house simply overlooked an element of chargeable damage

assessed by the dealer, or there was an intervening repair that affected the condition of the

vehicle by the time it reached the auction house. Although Agrawal argues that any

individualized inquiry is unnecessary because vehicle-specific information can be gleaned

from Ford Credit’s databases, the evidence demonstrates that although the databases

record the total dealer-imposed EWU charges for each vehicle and the auction house’s
estimate, the databases do not itemize the nature of the damage for which the EWU

charges were imposed. Accordingly, reference to each VCR is necessary.

{¶34} In short, determining the “fact of injury” under Agrawal’s theories requires

examination of the VCRs for every vehicle; it is not susceptible of common classwide

proof, but requires highly individualized inquiry. Under Felix, the need for such

individual inquiry precludes class certification under Civ.R. 23(B)(3).

{¶35} Likewise, Ford Credit’s affirmative defenses require individualized

determinations that preclude class certification. For example, Ford Credit intends to

invoke the arbitration clauses that are included in some, but not all, of the class members’

leases. Multiple individualized determinations will be required to identify putative class

members subject to arbitration, and to determine whether their arbitration agreements are

subject to state law contract rules that might affect enforcement of such agreements in

particular states. Such individual determinations preclude class certification. See

Lozano v. AT&T Wireless Servs., Inc., 504 F.3d 718, 728 (9th Cir.2007) (a defendant’s

intent to seek arbitration of the class would necessitate a state-by-state review to

determine whether individual arbitration clauses were enforceable, thereby precluding

class certification).

{¶36} Accordingly, we find that this action does not meet the requirements of

Civ.R. 23(B)(2) or (3) for class certification. Not all class members will benefit from the

requested declaratory relief, and a rigorous analysis of the evidence presented by the

parties demonstrates that individual questions predominate over issues common to the
class. In light of our finding that the requirements of Civ.R. 23(B) for class certification

are not met, we need not address Ford Credit’s argument that Agrawal’s claims do not

meet the commonality requirement of Civ.R. 23(A).

{¶37} The assignments of error are sustained, and the trial court’s judgment

certifying a nationwide class and an Ohio subclass is reversed. We remand for further

proceedings consistent with this opinion.

{¶38} Judgment reversed and remanded.

It is ordered that appellant recover from appellee costs herein taxed.

The court finds there were reasonable grounds for this appeal.

It is ordered that a special mandate be sent to said court to carry this judgment into

execution.

A certified copy of this entry shall constitute the mandate pursuant to Rule 27 of

the Rules of Appellate Procedure.

KATHLEEN ANN KEOUGH, PRESIDING JUDGE

SEAN C. GALLAGHER, J., and
FRANK D. CELEBREZZE, JR., J., CONCUR