DISSENTING OPINION BY
Judge FRIEDMAN.I respectfully dissent. The majority holds that the Court of Common Pleas of Montgomery County (trial court) erred in allowing Gregory C. Ercolani’s nunc pro tune appeal. As a result, the majority does not address whether the trial court erred in concluding that the Commonwealth of Pennsylvania, Department of Transportation, Bureau of Driver Licensing (DOT) failed to meet its burden of proving that Ercolani refused to submit to a blood test. For the reasons that follow, I cannot agree that the trial court erred in allowing Ercolani’s nunc pro tunc appeal or in concluding that DOT failed to meet its burden of proving that Ercolani refused to submit to a blood test.
I. Nunc Pro Tunc Appeal
On July 16, 2003, Ercolani filed a nunc pro tunc appeal from a driver’s license suspension imposed by DOT on March 13, 2003. At a hearing on the nunc pro tunc appeal, Ercolani testified as follows:
Q. Back in October 200[2], you were arrested for DUI; is that correct?
A. Yes.
Q. As a result of that, you were told that you had refused to take the blood test?
A. Yes.
Q. After that time, you had contacted my office is that right?
A. That’s right.
Q. I told you that you were going to have a license suspension for your failure to take the blood test; isn’t that correct?
A. Yes.
Q. Did you ever receive a notice of suspension for the failure to take that blood test?
A. No.
Q. Were you waiting for such a notice to come to your residence?
A. Yes, I was, so I could appeal.
Q. I told you that we needed the letter from [DOT] in order to appeal the suspension;[1] isn’t that correct?
*1039A. Yes.
Q. Did you ever receive that letter?
A. No, I did not.
(R.R. at 65a-66a) (emphasis added). On cross-examination, Ercolani testified that he became aware of the suspension when he received a May 20, 2003, license restoration letter from DOT. Ercolani then testified:
Q. Let me ask the question. Mr. Er-colani, when you received the letter, the restoration letter, basically, what did you do?
A. I notified [my attorney].
Q. And how long after you received the letter, did you notify your lawyer?
A. I don’t recall how long after-wards.
Q. Was it two months later? A month later? Two weeks later?
A. It could have been a month or two. I don’t recall.
(R.R. at 71a) (emphasis added). The Commonwealth presented no witnesses and offered no exhibits. After considering the matter, the trial court believed that Erco-lani never received the suspension notice and allowed the nunc pro tunc appeal.
A licensee may file a nunc pro tunc appeal where the failure to file a timely appeal resulted from extraordinary circumstances involving a breakdown in the administrative process. Kulick v. Department of Transportation, Bureau of Driver Licensing, 666 A.2d 1148 (Pa.Cmwlth.1995), appeal denied, 544 Pa. 616, 674 A.2d 1077 (1996). Here, Ercolani established that he never received a suspension notice. Absent evidence that DOT mailed the suspension notice, it was reasonable for the trial court to infer that DOT never mailed the notice. DOT’s failure to mail a suspension notice constitutes a breakdown in the administrative process, entitling Erco-lani to a nunc pro tunc appeal.
A. Mailbox Rule
DOT argues that the trial court erred in allowing the nunc pro tunc appeal without applying the mailbox rule.2 Under the mailbox rule, proof of mailing raises a presumption that the mailed item was received, and the presumption is not nullified solely by testimony denying receipt of the item mailed. Department of Transportation, Bureau of Driver Licensing v. Grasse, 146 Pa.Cmwlth. 17, 606 A.2d 544 (1991). However, the mailbox rule applies only when there is evidence that the item was in fact mailed. Department of Transportation v. Brayman Construction Corporation-Bracken Construction Company, 99 Pa.Cmwlth. 373, 513 A.2d 562 (1986). Here, because DOT presented no evidence that the suspension notice was in fact mailed to Ercolani, the mailbox rule does not apply.
*1040The majority ignores the lack of evidence, relying on an attachment to Ercola-ni’s nunc pro tunc appeal. (Majority op. at 4.) The majority notes that, under Pa. R.A.P.1921, the original papers filed in the trial court are part of the “record” on appeal. (Majority op. at 4 n. 3.) However, the original papers are not evidence, and the mailbox rule requires evidence that an item was mailed. Brayman Construction. As stated by our supreme court, pleadings “are not evidence for any purpose” unless offered in evidence or placed on the record by the presiding judge or by counsel. Buehler v. United States Fashion Plate Company, 269 Pa. 428, 433, 112 A. 632, 634 (1921).
To the extent that the majority is treating the attachment to Ercolani’s nunc pro tunc appeal to the trial court as a judicial admission that the notice was mailed, “[j]u-dicial admissions are not evidence at all.” Leonard Packel and Anne Bowen Poulin, Pennsylvania Evidence 2d ed. § 127 (1999) (emphasis added). Rather, judicial admissions are “formal concessions in the pleadings ... that have the effect of withdrawing a fact from issue and dispensing wholly with the need for proof of the fact.” Id. Here, it is obvious that the attachment to Ercolani’s nunc pro tunc appeal is not a formal concession that DOT mailed a suspension notice to him; nowhere does the attachment formally state that Ercolani concedes the mailing of the suspension notice. The attachment is Ercolani’s driving record, which Ercolani attached to the nunc pro tunc appeal in lieu of the suspension notice, which he never received. Thus, the attached driving record represents what Ercolani is contesting, not what Ercolani is admitting.
B. Reasonable Diligence
DOT also argues that the trial court erred in allowing the nunc pro tunc appeal because Ercolani did not proceed with reasonable diligence once he learned about the suspension from the May 20, 2003, license restoration letter.3 However, the May 20, 2003, letter did not inform Ercola-ni that he needed to file an appeal within a certain period of time. Moreover, Ercola-ni reasonably believed that he could not file his appeal without a suspension notice from DOT. Finally, the trial court found that DOT was responsible for much of the delay, taking judicial notice of the difficulty involved in obtaining documents from DOT.4
*1041The majority states that Ercolani’s delay after receiving the May 20, 2003, restoration letter is not excused by the lack of notice of his appeal rights. The majority further states, “The time for appeal of a license suspension is established by statute and, therefore, Ercolani must be charged with knowledge of that information.” (Majority op. at 5.) However, the time for appeal established by statute is thirty days after entry of the order from which the appeal is taken, see section 5571(b) of the Judicial Code, 42 Pa.C.S. § 5571(b), and the date of entry of an order is the date of service, which is the date of mailing if service is by mail, see section 5572 of the Judicial Code, 42 Pa.C.S. § 5572.5 Because there is no evidence, or finding of fact, in this case that DOT served Ercolani with the notice of suspension by mail, these statutory provisions are not operable here.
Moreover, the majority’s reasoning sets a dangerous precedent. At the present time, DOT provides notice of appeal rights in suspension notices. It appears that the majority is inviting DOT to remove that notice as legally unnecessary. However, I submit that DOT is providing the notice because procedural due process, i.e., notice and an opportunity to be heard, is required in license suspension cases. Department of Transportation, Bureau of Traffic Safety v. Quinlan, 47 Pa.Cmwlth. 214, 408 A.2d 173 (1979) (stating that a licensee’s operating privileges may not be terminated without the procedural due process required by the Fourteenth Amendment); Grindlinger v. Department of Transportation, Bureau of Traffic Safety, 7 Pa.Cmwlth. 347, 300 A.2d 95 (1973) (stating that procedural due process in license suspension cases requires adequate notice and an opportunity to be heard). If DOT were to remove the notice of appeal rights from suspension notices, many licensees would be deprived of their appeal rights and, thus, an opportunity to be heard.6
II. Refusal to Submit
In order to sustain its license suspension in this case, DOT was required to establish that Ercolani refused to submit to the blood test. Pappas v. Department of Transportation, Bureau of Driver Licensing, 669 A.2d 504 (Pa.Cmwlth.1996). In McDonald v. Department of Transportation, Bureau of Driver Licensing, 708 A.2d 154, 157 (Pa.Cmwlth.1998), this court held that “ten to fifteen minutes of questioning” by a licensee who is confused about his or her rights does not constitute a refusal.
Here, Ercolani credibly testified as follows:
A. I went to Suburban Mercy Hospital. When I arrived there I was taken into a room to have my blood taken. I rolled *1042my sleeve up. I asked the police officer if — I’ve never done this before. So ... he said, if you have a problem with the blood test you ... would sue the manufacturer of the blood test. And I asked who the manufacturer of the blood test was. And the technician looked on the box and he walked out of the room when he could not find the name of the manufacturer. And I stayed there with my sleeve rolled up on my arm. And the ... police officer said to me, that is it, you’re not driving for a year, sign here.... I immediately told the police officer that ... I do not refuse to take the test, that I wanted to take a test. And I did not refuse. The police officer ... handcuffed me and took me out to the patrol car.
Q. At any time, did you tell the technician or police officer that you would not take the blood test?
A. No, I did not.
Q. And had you ever had blood taken before?
A. No, I didn’t.
(R.R. at 46a-47a.) On cross-examination, Ercolani testified:
Q. Approximately, how long did they spend with you in the hospital?
A. About 10 or 15 minutes.
(R.R. at 48a.)
In sum, Ercolani never had a blood test and, after rolling up his sleeve, asked about his rights in the event of a problem. The police officer informed him that he could sue the manufacturer of the blood test. Ercolani asked the technician the identity of the manufacturer, but, when the technician could not find it on the box, the technician simply left the room. The police officer deemed Ercolani’s conduct during that ten-to-fifteen-minute period to be a refusal. However, under McDonald, that period of questioning by Ercolani does not constitute a refusal.
Moreover, the fact that the trial court reached the same result indicates that the trial court did not believe that Ercolani’s questions were a ploy to debate, maneuver or negotiate the taking of the blood test. See Henderson v. Department of Transportation, 123 Pa.Cmwlth. 1, 553 A.2d 105 (1989) (stating that the licensee’s conduct constitutes a refusal where it evidences an attempt to debate, maneuver or negotiate the question of taking the blood test). Rather, the trial court clearly believed that Ercolani asked his questions in good faith.
Finally, in Todd v. Department of Transportation, Bureau of Driver Licensing, 555 Pa. 193, 723 A.2d 655 (1999), our supreme court stated that a motorist must be allowed a reasonable and sufficient opportunity to complete chemical testing. In my view, the police officer in this case did not allow Ercolani a reasonable and sufficient opportunity to complete the blood test. Ercolani had no control over the technician’s sudden exit from the room, yet the police officer did not wait for the technician to return before deeming Ercolani’s conduct a refusal.
Accordingly, unlike the majority, I would affirm.
Judge SMITH-RIBNER joins in this dissent.. Ercolani's attorney was correct. Under section 1550(a) of the Vehicle Code, an appellant is required to serve DOT with a copy of the petition for appeal, "together with a copy of the notice of the action from which the appeal has been taken.” 75 Pa.C.S. § 1550(a) (em*1039phasis added). Without the suspension notice, it was impossible for Ercolani to comply with this requirement. Moreover, in his nunc pro tunc appeal, Ercolani alleged that he attempted to file an appeal prior to July 16, 2003, but the prothonotary refused to accept the appeal without a suspension notice. (R.R. at 15a, Petition, ¶ 6.)
. I note that, in Department of Transportation, Bureau of Traffic Safety v. Warenczuk, 534 Pa. 623, 633 A.2d 1167 (1993), an equally divided supreme court addressed whether due process requires that DOT prove actual receipt of a suspension notice in a license suspension proceeding, i.e., whether the mailbox rule should even apply in such cases. Three justices would have held that due process does require that DOT prove actual receipt of the suspension notice or that DOT made reasonable attempts to insure that the suspension notice was actually received. Id. Although licensees continue to claim that they did not receive suspension notices, our supreme court has not revisited the due process issue since Warenczuk.
. The majority states that Ercolani "waited a month or two after he received the restoration requirements letter, dated May 20, 2003, before he contacted an attorney.’’ (Majority op. at 5) (emphasis added). However, the trial court made no such finding of fact, and it is not the role of this appellate court to make findings of fact. Zwibel v. Department of Transportation, Bureau of Driver Licensing, 832 A.2d 599 (Pa.Cmwlth.2003). Moreover, when asked how long it was before he contacted his attorney, Ercolani actually testified, "I don’t recall." (R.R. at 71a.) Finally, Er-colani certainly did not wait two months to act; in response to someone’s request, DOT printed Ercolani's driving record on June 24, 2003, only thirty-five days after DOT mailed the May 20, 2003, letter.
. Ercolani’s attorney offered to testify as a witness regarding the difficulty he had in obtaining a suspension notice from DOT. The attorney stated;
[Counsel]: Your Honor, can I make a proffer? My testimony would be, we never until this morning saw the suspension letter. I called PennDOT. I asked them. I need it. I went over to city hall—
The Court: [Counsel,] I don’t have a problem with that. I can take judicial notice, because I have dealt with PennDOT on the phone myself, and I understand sometimes it’s quite frustrating to talk to a person — if you can get a real, live person on the phone — at PennDOT. I understand the consternation you must have gone through. *1041(R.R. at 72a-73a.) In its appeal, DOT does not argue that the trial court erred in taking judicial notice.
. Thus, when an agency renders an adjudication outside the presence of the parties, the date of entry of the order is deemed to be the date of mailing rather than the date of entry on the docket. See Claims of Linefsky, 159 Pa.Cmwlth. 234, 632 A.2d 1061 (1993) (discussing when the date of the entry of an order is the date of entry on the docket as opposed to the date of mailing), appeal denied, 539 Pa. 639, 650 A.2d 54 (1994).
. DOT cites Department of Transportation, Bureau of Driver Licensing v. Matlack, 144 Pa. Cmwlth. 12, 600 A.2d 998 (1991), for the proposition that DOT is not obligated to inform licensees of their appeal rights. The majority does not rely on Matlack, and, after careful review, I also find no reason to do so. In Matlack, the licensee presented "absolutely no evidence” to support his nunc pro tunc appeal, id. at 1000, which means that the licensee could not have prevailed on the merits. Thus, the question regarding whether DOT was required to provide notice of appeal rights was of no consequence.