Trabert v. Consumer Portfolio Services CA4/1

Filed 12/18/15 Trabert v. Consumer Portfolio Services CA4/1
Opinion on remand from Supreme Court
Earlier published opinion filed on 3/15/15

NOT TO BE PUBLISHED IN OFFICIAL REPORTS
California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication
or ordered published for purposes of rule 8.1115.

COURT OF APPEAL, FOURTH APPELLATE DISTRICT

DIVISION ONE

STATE OF CALIFORNIA

SHAUN TRABERT, D065556

Plaintiff and Respondent,

v. (Super. Ct. No. 37-2010-00096763-
CU-BT-CTL)
CONSUMER PORTFOLIO SERVICES,
INC.,

Defendant and Appellant.

APPEAL from orders of the Superior Court of San Diego County, John S. Meyer

and Ronald L. Styn, Judges. Reversed with directions.

The Hanson Law Firm and John William Hanson; Law Office of Michael E.

Lindsey and Michael E. Lindsey for Plaintiff and Respondent.

Sheppard Mullin Richter & Hampton, Robert F. Stumpf, Jr., Anna S. McLean and

Shannon Charles Petersen, for Defendant and Appellant.
 Defendant Consumer Portfolio Services, Inc. (Portfolio) seeks to compel

arbitration of plaintiff Shaun Trabert's claims under an arbitration clause contained in an

industry-drafted automobile purchase contract. This is the third time this court has ruled

on the matter. In the first appeal, we held portions of the parties' arbitration agreement

were unconscionable and remanded for a severability determination.1 The California

Supreme Court denied Trabert's petition for review of our decision. In the second appeal,

we reversed the trial court's order refusing to sever the unconscionable provisions and

held the matter should be ordered to arbitration without the offending provisions.2 The

California Supreme Court granted Trabert's petition for review, and held the case pending

its decision in Sanchez v. Valencia Holding Co., LLC, which involved a similar

unconscionability challenge to the same arbitration agreement in the same standard form

purchase contract.

In August 2015, the high court filed Sanchez v. Valencia Holding Co., LLC (2015)

61 Cal.4th 899 (Sanchez), clarifying the rules applicable to the unconscionability defense

under California law and upholding the enforceability of the arbitration provision. The

high court then remanded this case for our review in light of Sanchez.

On remand, Trabert contends this case is materially distinguishable from Sanchez

because the arbitration cost provisions as applied to him are unconscionable. This

1 Trabert v. Consumer Portfolio Services, Inc. (Apr. 8, 2013, D060491) [nonpub.
opn.] (Trabert I).

2 Trabert v. Consumer Portfolio Services, Inc. (2015) 234 Cal.App.4th 1154, review
granted June 10, 2015, S225749 (Trabert II).
2
contention is unsupported by the appellate record. Under Sanchez, the parties' arbitration

agreement is not unconscionable and is enforceable. Accordingly, we reverse and

remand with orders that the court grant Portfolio's petition to compel arbitration and order

the matter to arbitration.

RELEVANT FACTUAL AND PROCEDURAL BACKGROUND

In August 2008, Trabert purchased a used 2007 Chevrolet Malibu from a car

dealer under an installment sale contract. The purchase price was $16,709.87. Trabert

made a $1,500 downpayment, and the remainder was financed by the dealer at 18.45

percent interest. The dealer then assigned the contract to Portfolio.

Portfolio repossessed the vehicle when Trabert stopped making the required

monthly payments. After Portfolio provided Trabert with a statutory notice of intent to

sell the vehicle (NOI), Portfolio sold the vehicle and then sought a deficiency balance of

approximately $6,900.

In July 2010, Trabert filed a class action complaint alleging Portfolio failed to

provide notices required by law, including a proper NOI. Trabert alleged Portfolio

violated the Consumer Legal Remedies Act (Civ. Code, § 1750 et seq.) and the Unfair

Competition Law (Bus. & Prof. Code, § 17200). Trabert sought to represent a class of

California residents whose vehicles were repossessed by, or surrendered to, Portfolio, and

against whom Portfolio had asserted a deficiency claim.

Several months later, Portfolio moved to compel arbitration based on an

arbitration clause in Trabert's purchase agreement. Trabert signed or initialed the

3
contract on about 10 places on the front side, but there are no signatures or initials by

Trabert on the back of the contract.

As in Sanchez, the purchase contract contained a class action waiver and a lengthy

arbitration clause. Of relevance here, the arbitration clause provided: (1) the arbitration

"award shall be final and binding on all parties, except that in the event the arbitrator's

award for a party is $0 or against a party is in excess of $100,000, or includes an award of

injunctive relief against a party, that party may request a new arbitration under the rules

of the arbitration organization by a three-arbitrator panel"; (2) the appealing party "shall

be responsible for the filing fee and other arbitration costs subject to a final determination

by the arbitrators of a fair apportionment of costs"; (3) the parties "retain any rights to

self-help remedies, such as repossession"; (4) the parties "retain the right to seek

remedies in small claims court"; and (5) the dealership "will advance [the purchaser's]

filing, administration, service or case management fee and your arbitration or hearing fee

all up to a maximum of $2500, which may be reimbursed . . . at the arbitrator's

discretion."

Trabert opposed Portfolio's motion, asserting the arbitration provision was

procedurally and substantively unconscionable. On the substantive unconscionability

claim, Trabert argued the agreement was not mutual because it excluded certain remedies

(small claims court and repossession) and did not provide equivalent rights to appeal an

unfavorable award.

Trabert did not specifically argue the arbitration provision was substantively

unconscionable because he could not afford the arbitration. But he presented evidence

4
relating to the American Arbitration Association (AAA) rules and fee schedules to

support his argument that he could not obtain his requested injunctive relief through

arbitration. In this regard, he asserted that consumer arbitration rules do not permit

injunctive relief, and that "the Commercial Rules do not apply to this consumer

transaction." (Italics added.) On the affordability issue, Trabert argued that "if [he] is

ordered to resort to the Commercial Rules, the fees [would be] prohibitively expensive."

(Italics added.)

Trabert also proffered the declaration of his counsel, who said that arbitrator and

expert fees "usually run in the $400 and $600 per hour range" and that "[f]iling and

service fees alone for arbitration are often well in excess of $2,500." Trabert's counsel

said that based on his extensive experience, he has "found that the vast majority of car

dealers in California use an arbitration clause"; consumers are generally "surprised" that

this clause exists on the back of the preprinted document; and he has "never seen a

dealership allow a customer to change pre-printed language on a contract, even if asked."

Trabert did not file his own declaration, and there was no evidence of his financial

circumstances at the time he purchased the vehicle. In his memorandum of points and

authorities, Trabert claimed he lost his job about one year after he purchased the vehicle,

and, in another portion of the memorandum, he asserted that "Persons whose cars get

repossessed are by definition poor."

After considering the parties' submissions and conducting a hearing, the trial court

denied Portfolio's motion to compel arbitration based on its conclusion the arbitration

provision was substantively and procedurally unconscionable. The court found

5
procedural unconscionability on several grounds, including that Trabert "was not given a

meaningful opportunity to negotiate or reject the terms of the contract. . . ." On

substantive unconscionability, the court found the arbitration clause was "one-sided"

because it excepted self-help remedies such as repossession, which provided "[d]efendant

with significant tactical and remedial advantages unavailable to [p]laintiff." The court

did not make any findings regarding the affordability of the arbitration.

Portfolio appealed, and, in Trabert I, we agreed with portions of the court's order

and disagreed with other portions. (Trabert I, supra, D060491.) We rejected plaintiff's

argument (and the trial court's conclusion) that the self-help and small claims exceptions

were unconscionable. (Ibid.) But based on existing California authority, we found the

exceptions to the finality provisions were unconscionable and unenforceable. We then

remanded for the court to consider whether these specific provisions could be severed

and the matter ordered to arbitration after deleting these exceptions. (Ibid.)

Trabert petitioned for review of Trabert I in the California Supreme Court. At the

time (May 2013), the Sanchez case was pending in the high court and presented similar

unconscionability challenges to the identical arbitration provision in the same industry-

drafted purchase contract. Although the California Supreme Court had granted several

petitions for review in cases raising similar unconscionability issues, the court denied

Trabert's petition and the matter was returned to the superior court on the severability

issue.

On remand, the trial court declined to sever the provisions and again denied

Portfolio's motion to compel arbitration. Portfolio challenged this order in a second

6
appeal to this court. (Trabert II, supra, 234 Cal.App.4th 1154.) In Trabert II, we held

the trial court erred in denying Portfolio's severance motion and reversed the order. We

reasoned the provisions found unconscionable concerned only exceptions to the finality

of the arbitration award, and thus could be deleted without affecting the core purpose and

intent of the arbitration agreement. We thus reversed and remanded with directions for

the court to sever the unconscionable provisions and grant Portfolio's motion to compel

arbitration.

Trabert petitioned for review of this decision. This time, the California Supreme

Court granted and held the petition for Sanchez, which was still pending at the court.

Shortly after, in August 2015, the court filed Sanchez. (Sanchez, supra, 61 Cal.4th 899.)

The high court then remanded Trabert II to this court with directions to "vacate its

decision and to reconsider the cause in light of Sanchez . . . ."

Following the remand, neither party submitted a supplemental brief within the

time permitted. However, we provided the parties opportunity to file late letter briefs and

granted the parties' request for oral argument. Having considered the parties' arguments

and reexamined the record in light of Sanchez, we conclude the trial court erred in its

initial refusal to grant the arbitration petition. Under Sanchez, the arbitration agreement

is not unconscionable and thus must be enforced.

DISCUSSION

I. Law of the Case Doctrine

The case before us is Trabert II. The issue in Trabert II concerned severability of

the provisions found to be unconscionable. However, based on the Supreme Court's

7
order vacating and remanding this case in light of Sanchez and the fact that Sanchez

addressed only the unconscionability issue (and not severability), we necessarily take a

broader approach and reconsider our initial determination in Trabert I that the agreement

contained unconscionable provisions. Although technically our earlier decision in

Trabert I (of which the California Supreme Court denied review) is binding under the law

of the case doctrine, an exception to that doctrine applies when there is a subsequent

change in applicable law. (See Morohoshi v. Pacific Home (2004) 34 Cal.4th 482, 491-

492.) This exception applies here, particularly in light of the high court's explicit

directions to this court.

II. Applicable Legal Principles Regarding Unconscionability

Sanchez clarified the rules governing unconscionability contract defenses under

California law. (Sanchez, supra, 61 Cal.4th at pp. 910-924.) Generally, procedural and

substantive unconscionability " ' "must both be present in order for a court to exercise its

discretion to refuse to enforce a contract or clause under the doctrine of

unconscionability." ' " (Id. at p. 910.) In evaluating the level of substantive

unconscionability, courts must determine whether the contract imposes terms that are:

" ' " 'overly harsh' " ' [citation], ' " 'unduly oppressive' " ' [citation], ' " 'so one-sided as to

"shock the conscience" ' " ' [citation], or " 'unfairly one-sided' " [citation].' " (Id. at pp.

910-911.)

All of these standards mean essentially the same thing: they "point to the central

idea that unconscionability doctrine is concerned not with 'a simple old-fashioned bad

bargain' [citation], but with terms that are 'unreasonably favorable to the more powerful

8
party' [citation]." (Sanchez, supra, 61 Cal.4th. at p. 911, italics added.)

" '[U]nconscionability requires a substantial degree of unfairness beyond "a simple old-

fashioned bad bargain." ' . . . "Commerce depends on the enforceability, in most

instances, of a duly executed written contract. A party cannot avoid a contractual

obligation merely by complaining that the deal, in retrospect, was unfair or a bad bargain.

Not all one-sided contract provisions are unconscionable; hence the various intensifiers in

[the California Supreme Court's] formulations: 'overly harsh,' 'unduly oppressive,'

'unreasonably favorable.' " (Ibid.) " ' "[A] contract can provide a 'margin of safety' that

provides the party with superior bargaining strength a type of extra protection for which it

has a legitimate commercial need without being unconscionable." ' [Citations.]" (Id. at

p. 912.)

Because unconscionability is a contract defense, the party asserting the defense

bears the burden of proof. (Sanchez, supra, 61 Cal.4th at p. 911.) "And . . . the

substantive unfairness of the terms must be considered in light of any procedural

unconscionability. The ultimate issue in every case is whether the terms of the contract

are sufficiently unfair, in view of all relevant circumstances, that a court should withhold

enforcement." (Id. at p. 912.)

III. Sanchez's Application of Legal Principles to Automobile Purchase Contract

In applying these unconscionability principles, the Sanchez court first noted the

industry-drafted purchase agreement is an adhesive contract, and this factor is "sufficient

to establish some degree of procedural unconscionability." (Sanchez, supra, 61 Cal.4th at

p. 915.) The court then scrutinized the plaintiff's challenges to the contract's substantive

9
terms to determine whether the terms were " 'manifestly unfair or one-sided.' " (Ibid.) In

so doing, the court found several of the plaintiff's unconscionability challenges were

unsupported as a matter of law.

First, the court analyzed the arbitration clause's provision allowing a trial de novo

(before three arbitrators) for arbitration awards of $0 or in excess of $100,000, and found

this provision was not unconscionable because it was not unreasonably favorable to the

more economically powerful party (the car dealer). (Sanchez, supra, 61 Cal.4th at pp.

915-917.) The Sanchez court explained this provision "does not, on its face, obviously

favor the drafting party. . . . It may be reasonable to assume that the ability to appeal a $0

award will favor the buyer, while the ability to appeal a $100,000 or greater award will

favor the seller. But nothing in the record indicates that the latter provision is

substantially more likely to be invoked than the former. We cannot say that the risks

imposed on the parties are one-sided, much less unreasonably so." (Id. at p. 916.)

Second, the Sanchez court rejected the plaintiff's unconscionability challenge to

the provision allowing parties to appeal injunctive relief awards. (Sanchez, supra, 61

Cal.4th at p. 917.) The court recognized that this appeal provision would mainly benefit

the car dealer, but found the "potentially far-reaching nature of an injunctive relief

remedy . . . justif[ies] the extra protection of additional arbitral review." (Ibid.) The

court reiterated that a party with superior bargaining power may ensure " ' "a type of extra

protection for which it has a legitimate commercial need." ' " (Ibid.)

Third, the Sanchez court rejected the plaintiff's unconscionability challenge to the

provision's exclusion for self-help remedies, explaining these remedies "are, by

10
definition, sought outside of litigation" and therefore there is nothing improper about

excluding them from arbitration. (Sanchez, supra, 61 Cal.4th at pp. 921-922.) The high

court noted the rules preserve the consumer's small claims court rights, and found it

significant that repossession remedies are expressly authorized by statute and constitute

"an integral part of the business of selling automobiles on credit," fulfilling a

" ' "legitimate commercial need." ' " (Id. at p. 922.)

But the Sanchez court found an additional category of challenged

unconscionability provisions—the rules imposing arbitration costs on a consumer—may

require a factual analysis. The arbitration clause provides that the consumer must pay

arbitration costs, but the dealer must pay " 'up to a maximum of $2500, which may be

reimbursed' " at the arbitrator's discretion. (Sanchez, supra, 61 Cal.4th at p. 908.) The

clause also provides that for a de novo appeal to a three-arbitrator panel, the appealing

party "shall be responsible for the filing fee and other arbitration costs subject to a final

determination by the arbitrators of a fair apportionment of costs." (Ibid.)

In analyzing the issue, the Sanchez court discussed that under its prior decisions,

arbitration provisions in the context of employment arbitration of unwaivable statutory

rights cannot impose any costs on an employee (see Armendariz v. Foundation Health

Psychcare Services, Inc. (2000) 24 Cal.4th 83, 110-111), but the Legislature has

addressed consumer arbitration costs "in a different way." (Sanchez, supra, 61 Cal.4th at

p. 918.) Under Code of Civil Procedure section 1284.3, an arbitrator cannot require that

a consumer "pay the fees and costs incurred by an opposing party if the consumer does

not prevail in the arbitration," and all fees and costs ("exclusive of arbitrator fees") for an

11
"indigent consumer" must be waived. (Code Civ. Proc., § 1284.3, subds. (a), (b)(1).) An

" 'indigent consumer' means a person having a gross monthly income that is less than 300

percent of the federal poverty guidelines." (Code Civ. Proc., § 1284.3, subd. (b)(1).)

Following the Legislature's " 'ability-to-pay' " approach for consumer arbitration

costs, the Sanchez court held that in examining "affordability" challenges in consumer

arbitration, courts should conduct a " 'case-by-case determination.' " (Sanchez, supra, 61

Cal.4th at pp. 919, 920; accord, Gutierrez v. Autowest, Inc. (2003) 114 Cal.App.4th 77,

97-98.) Under this test, " 'plaintiffs suing under the [consumer protection] statutes may

resist enforcement of an arbitration agreement that imposes unaffordable fees.' "

(Sanchez, at p. 919.) But an arbitration "provision cannot be held unconscionable absent

a showing that appellate fees and costs in fact would be unaffordable or would have a

substantial deterrent effect" on the consumer using the arbitration procedures. (Sanchez,

at p. 920, italics added; see Gutierrez, at pp. 90-91.) The party resisting arbitration has

the burden to meet this standard, and courts are required to determine the affordability of

arbitration " 'at the time [the contract] was made.' " (Sanchez, at p. 920; Gutierrez, at pp.

90-91.)

Applying this test, the Sanchez court concluded the plaintiff did not meet his

burden to show the arbitration cost provisions—including those requiring an appealing

party to pay for "not one but three arbitrators"—was unconscionable. (Sanchez, supra,

61 Cal.4th at p. 920.) The California Supreme Court explained: "The dispute in this

case concerns a high-end luxury item. [The plaintiff] does not claim, and no evidence in

the record suggests, that the cost of appellate arbitration filing fees were unaffordable for

12
him, such that it would thwart his ability to take an appeal in the limited circumstances

where such appeal is available. We therefore conclude on the record before us that the

arbitral appeal fee provision is not unconscionable." (Id. at p. 921.)

IV. Applying Sanchez's Unconscionability Analysis in This Case

Trabert does not dispute that under Sanchez, his unconscionability challenges to

the arbitration provisions allowing an appeal under certain circumstances ($0 award;

$100,000-plus award; injunctive relief) and allowing the parties to engage in self-help

and invoke small claims remedies are without merit. We agree. The California Supreme

Court's analysis and holdings—regarding the same arbitration provision in the same

industry contract—are controlling. Even if the contract is procedurally unconscionable,

the Sanchez court's conclusions that these provisions do not rise to the level of

substantive unconscionability bar Trabert's identical challenges in this case.

But Trabert argues this case is factually distinguishable because the arbitration

costs as applied in his case render the arbitration agreement substantially unfair. The

argument is factually unsupported. As in Sanchez, Trabert did not claim in the

proceedings below, nor present evidence showing, the costs of the consumer arbitration,

including the appellate arbitration filing fees, were unaffordable to him. There is no

evidence showing that when Trabert signed the contract, the arbitration costs/fees would

make the arbitration procedure unavailable or "thwart his ability to take an appeal in the

limited circumstances where such appeal is available." (Sanchez, supra, 61 Cal.4th at p.

921.)

13
 Trabert argues this case is distinguishable from Sanchez because he did not

purchase the type of a luxury vehicle at issue in Sanchez (a " 'preowned' " Mercedes Benz

for approximately $54,000), and instead he bought a used 2007 Chevrolet Malibu for

approximately $14,782 at a high interest rate and his vehicle was later repossessed.

However, the make and price of the vehicle are insufficient to reasonably infer the

consumer's financial condition at the time of the purchase. The consumer has the burden

to show unaffordability and it is speculative to conclude an individual's ability to pay

based solely on the nature of the purchased consumer product. There are many possible

reasons a consumer will purchase a relatively inexpensive vehicle and/or decide not to

continue making payments on the vehicle. There are no reasonable grounds for

concluding that these individual consumer decisions alone reflect the party's assets and

income level at the time he or she purchased the vehicle. Further, although Trabert

asserted (without providing evidence) that he lost his job one year after purchasing the

vehicle, the relevant time for determining affordability is the date the arbitration

agreement was signed. (See Sanchez, supra, 61 Cal.4th at p. 920.)

Trabert also contends this case is different from Sanchez because he presented

evidence that common hourly rates of private arbitrators are between $400 and $600. He

cites our observation in Trabert I that given a typical preparation and hearing time,

Trabert could be required to advance "a minimum of $10,000" to appeal an arbitration

award. (Trabert I, supra, D060491.)

These facts do not materially distinguish this case from Sanchez on the cost issue.

The Sanchez court recognized that arbitrator fees in Los Angeles "average around $450

14
per hour" and that a requirement a consumer bear such fees "has the potential to deter the

consumer from using the appeal process." (Sanchez, supra, 61 Cal.4th at p. 920, italics

added.) But the court held this "potential" is not enough to establish unconscionability

under California law. (Ibid.) The court stated a provision imposing arbitration costs

"cannot be held unconscionable absent a showing that appellate fees and costs in fact

would be unaffordable or would have a substantial deterrent effect in [the] case." (Ibid.,

italics added.) Here there was no evidence the fees and costs would in fact be

unaffordable or would have a substantial deterrent effect in this case.

Trabert contends he could not afford the arbitration if the AAA commercial

arbitration fee schedule applied to his case. However, in his opposition papers below,

Trabert took the position that "the Commercial Rules do not apply to this consumer

transaction." (Italics added.) Trabert's counsel's assertion at oral argument the parties

agreed to be governed by the commercial arbitration rules is unsupported by the record.

Trabert's proffered AAA rules state: "In an effort to make arbitration costs reasonable for

consumers, the AAA has a separate fee schedule for consumer-related disputes." Trabert

has not directed us to any facts showing this rule would be inapplicable to the parties'

dispute.

Even if the commercial fee schedule applied to this case, the record lacks any facts

showing Trabert's individual economic situation when he purchased the car. In this

regard, we find unhelpful Trabert's discussion of our observation in Trabert I regarding

the likelihood of substantial fees to appeal an arbitration award. Under pre-Sanchez law,

we made this observation in connection with the likely costs of a second arbitration, and

15
not whether this particular consumer in fact could afford those costs, and/or regarding

the possibilities of waivers or deferrals of these costs. As noted above, the arbitration

provision requires Portfolio to bear $2,500 of any imposed costs, and the statutes require

certain relief for an indigent consumer.

Trabert contends the court made a factual finding that the arbitration would be

unaffordable to him and we are bound by this factual finding on our appellate review.

The record does not support this assertion. Although we must make all inferences

favoring the court's order, the order cannot be fairly read to encompass a factual finding

that Trabert would be unable to afford the arbitration. Additionally, we are bound by a

court's findings only if the findings are supported by the evidence. (Pedro v. City of Los

Angeles (2014) 229 Cal.App.4th 87, 99.) There is no evidence on the record before us

that at the time Trabert signed the purchase contract, the arbitration would be

unaffordable to him.

In evaluating an unconscionability claim, a court must consider the arbitration

agreement as a whole, and not merely the offending provision, and must compare the

arbitration rules with the alternative (a lawsuit in a civil court). (See Sanchez, supra, 61

Cal.4th at p. 922; Sonic-Calabasas A, Inc. v. Moreno (2013) 57 Cal.4th 1109, 1146-

1148.) As discussed by the Sanchez court, because the automobile dealer is the party

more likely to trigger the second arbitration under the arbitration provision, the second-

arbitration cost burden is more likely to fall on the dealer rather than the consumer.

Further, the provisions limiting appeals only for a "$0" award or an award over $100,000

may provide a substantial benefit to the consumer and promote the advantages of

16
arbitration by making it more likely the decision will be final with no appeal permitted.

If Trabert was to litigate his case at trial, any award favorable to him would be subject to

an appeal, with the attendant substantial costs and delay.

Under Sanchez, the arbitration provision in Trabert's purchase agreement was not

unconscionable and therefore must be enforced.

DISPOSITION

The orders denying defendant's motion to compel arbitration are reversed. The

court is ordered to enter a new order granting defendant's motion to compel arbitration.

The parties to bear their own costs on appeal.

HALLER, Acting P. J.

WE CONCUR:

AARON, J.

IRION, J.

17