State Compensation Insurance Fund v. WCAB

Filed 7/14/16 (unmodified opn. attached)
CERTIFIED FOR PUBLICATION

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION THREE

CALIFORNIA HIGHWAY PATROL, by B269038
and through its adjusting agent, STATE
COMPENSATION INSURANCE FUND, (W.C.A.B. No. ADJ9397913)

Petitioner,
ORDER MODIFYING OPINION
v.
[NO CHANGE IN JUDGMENT]
WORKERS’ COMPENSATION
APPEALS BOARD and
DOROTHY MARGARIS,

Respondents.

THE COURT:

Respondent Dorothy Margaris’s petition for rehearing filed on July 7, 2016, is
denied.
It is ordered that the opinion filed herein on June 22, 2016, be modified as
follows:
On page 24, after the partial paragraph at the top of the page which ends, “We
therefore hold that to the extent the director fails to render an IMR determination within
the time frame provided by section 4610.6, subdivision (d)—e.g., fails to ensure the
IMR organization complies with the applicable statutes and regulations—a writ of
mandamus under Code of Civil Procedure section 1085 will lie, in appropriate
circumstances, to compel the director to issue an IMR determination,” the following
new paragraphs are added:
Further, we note that a petition for writ of administrative mandamus seeking to
compel the director to act in accordance with a legislative mandate is not subject to the
exclusive jurisdiction of the appeals board. (§ 5300.) The Legislature created the
division of workers’ compensation, including the appeals board, as part of its
constitutional mandate “to create and enforce a liability on the part of any or all persons
to compensate any or all of their workers for injury or disability.” (Cal. Const.,
art. XIV, § 4.) Our courts have repeatedly observed that the workers’ compensation
system has as its “fundamental object . . . the provision of a means for the prompt
settlement of the employee’s claim against his employer or the responsible insurance
carrier.” (State Comp. Ins. Fund v. Ind. Acc. Com. (1942) 20 Cal.2d 264, 272 (State
Comp.); Torres v. Xomox Corp. (1996) 49 Cal.App.4th 1, 32 [citing State Comp.].) It is
well established that the jurisdiction of the appeals board includes only those powers
expressly delegated to it by the Legislature. (See, e.g. Victor Valley Transit Authority v.
Workers’ Comp. Appeals Bd. (2000) 83 Cal.App.4th 1068, 1072 (Victor Valley) [“As
a creature of the Legislature, the Board has no powers beyond those conferred on it,”
citing State Comp.].) Under section 5300, the appeals board has exclusive jurisdiction
over proceedings concerning a worker’s “recovery of compensation, or concerning any
right or liability arising out of or incidental thereto,” and other issues related to the
distribution of an injured workers’ benefits. (§ 5300.)
However, a petition for writ of mandamus which seeks to compel the director to
fulfill a statutory obligation does not implicate the substantive issue of the injured
worker’s entitlement to compensation from the employer. Instead, it seeks to compel
the director to perform an act which is a necessary procedural step along the road to the
resolution of the substantive claim. Moreover, and as already noted, a petition for writ
of mandamus cannot seek to compel a particular decision on the part of the director;
accordingly, the writ proceeding does not implicate the merits of the dispute between

2
the employer and the injured worker. In other words, the petition for writ of mandate
seeks to move the injured worker’s claim toward resolution, but does not affect the
resolution of the claim on the merits. Other courts have observed that disputes related
to a workers’ compensation claim are outside the jurisdiction of the appeals board to the
extent they do not directly concern the merits of an injured workers’ claim for
compensation. (See, e.g., State Comp., supra, 20 Cal.2d at pp. 267-268 [holding dispute
between insurance carriers over liability for award to injured worker was not within the
Commission’s exclusive jurisdiction]; Victor Valley, supra, 83 Cal.App.4th at p. 1076
[holding appeals board had no jurisdiction over dispute over liability as between
members of joint government agency that employed injured worker because “the
dispute had nothing to do with [the worker’s] receipt of benefits”].) The same is true
here and for that reason, we conclude that a petition under Code of Civil Procedure
section 1085 does not impinge on the board’s exclusive jurisdiction in the area of
workers’ compensation.

[NO CHANGE IN JUDGMENT.]

______________________________________________________________________
LAVIN, J. EDMON, P. J. ALDRICH, J.

3
Filed 6/22/16 (unmodified version)
CERTIFIED FOR PUBLICATION

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION THREE

CALIFORNIA HIGHWAY PATROL, by B269038
and through its adjusting agent, STATE
COMPENSATION INSURANCE FUND, (W.C.A.B. No. ADJ9397913)

Petitioner,

v.

WORKERS’ COMPENSATION
APPEALS BOARD and
DOROTHY MARGARIS,

Respondents.

ORIGINAL PROCEEDINGS in certiorari. Petition granted; decision of the
Workers’ Compensation Appeals Board annulled; matter remanded for further
proceedings.
Lisa A. Liebson, Deputy Chief Counsel, Mary R. Huckabaa, Assistant Chief
Counsel and William L. Anderson, Appellate Counsel for Petitioner.
Finnegan, Marks, Theofel & Desmond, Ellen Sims Langille and
Randall G. Poppy for California Chamber of Commerce as Amicus Curiae on behalf of
Petitioner.
Law Offices of Allweiss & McMurtry and Michael A. Marks for California
Workers’ Compensation Institute as Amicus Curiae on behalf of Petitioner.
 John F. Shields for Respondent, Workers’ Compensation Appeals Board.
Law Offices of Jill Suzanne Breslau and Jill Suzanne Breslau for Respondent,
Dorothy Margaris.
Law Office of Mark Gearheart and Justin C. Sonnicksen for California
Applicants’ Attorneys Association as Amicus Curiae on behalf of Respondent,
Dorothy Margaris.

_______________________________________

2
 INTRODUCTION
In this original proceeding, State Compensation Insurance Fund (SCIF), as the
adjusting agent for California Highway Patrol (CHP) (collectively, Petitioner), seeks
review of a decision of the Workers’ Compensation Appeals Board (appeals board)
regarding the medical necessity of proposed treatment requested by CHP employee
1
Dorothy Margaris (applicant). The issue presented relates to Labor Code
section 4610.6, which the Legislature adopted in 2012 as part of an ongoing effort to
reform California’s workers’ compensation system. Section 4610.6 created a new
procedure—independent medical review (IMR)—that an injured worker may use to
challenge an employer’s timely denial, delay or modification of a request for
authorization of proposed medical treatment. The Administrative Director of the
Division of Workers’ Compensation (director) oversees IMR, which is conducted by
a private organization that retains licensed physicians to review the pertinent medical
records and issue written determinations regarding the medical necessity and
appropriateness of proposed medical treatment. The IMR determination becomes the
final determination of the director by operation of law and may only be appealed on
limited grounds.
Section 4610.6, subdivision (d), provides that the organization conducting IMR
“shall complete its review and make its determination in writing . . . within 30 days of
the receipt of the request for review and supporting documentation, or within less time
as prescribed by the administrative director.” (§ 4610.6, subd. (d).) We consider
whether, as the appeals board concluded in this case, an IMR determination issued after
the 30-day period is invalid and thereby vests jurisdiction in the appeals board to decide
whether the proposed treatment is medically necessary and appropriate. Our analysis
turns, in large part, on whether the language of the statute is mandatory—such that

1
All further undesignated section references are to the Labor Code.

3
a failure to comply with the statute’s directive renders the resulting governmental action
invalid—or merely directory.
We disagree with the appeals board and conclude the 30-day time limit in
section 4610.6, subdivision (d), is directory and, accordingly, an untimely IMR
determination is valid and binding upon the parties as the final determination of the
director. Our interpretation of the statute in this manner is consistent with long-standing
case law regarding the mandatory-directory dichotomy, and implements the
Legislature’s stated policy that decisions regarding the necessity and appropriateness of
medical treatment should be made by doctors, not judges. We therefore annul the
decision of the appeals board and remand for further proceedings.
2
FACTUAL AND PROCEDURAL BACKGROUND
Applicant suffered a work-related injury to her left foot and lumbar spine. On
October 16, 2014, applicant’s treating physician submitted a request for authorization of
medical treatment to SCIF proposing to treat applicant with a lumbar epidural injection.
On October 21, 2014, SCIF denied the request.
Applicant timely requested independent medical review. On November 26,
3
2014, SCIF sent the necessary medical records to Maximus Federal Services, Inc. for
review. On January 8, 2015, Maximus issued its IMR determination, upholding SCIF’s
denial of the proposed medical treatment. The IMR determination became the final
determination of the director as a matter of law. (§ 4610.6, subd. (g).)
Applicant appealed the IMR determination to the appeals board (§ 5300), which
directed the matter to an administrative law judge for a hearing (§ 5310). Applicant

2
By separate order of this date, we grant in part and deny in part the requests for
judicial notice submitted by CHP on December 21, 2015, January 28, 2016, and
April 13, 2016.
3
Maximus is a private company contracted by the Division of Workers’
Compensation to conduct independent medical review. (See § 139.5.)

4
argued (as is pertinent here) that the IMR determination was invalid because Maximus
failed to issue it within the 30-day time period provided by section 4610.6,
subdivision (d), and the applicable regulation (Cal. Code Regs., tit. 8, § 9792.10.6,
subd. (g)). The judge agreed the IMR determination was issued 13 days late, but
nevertheless found the determination was valid and binding on the parties, concluding
that an untimely IMR determination “does not confer jurisdiction on the [workers’
compensation judge] to decide any medical treatment issues.”
Applicant filed a petition seeking reconsideration of the judge’s decision by the
appeals board (§ 5900), and again argued that the 30-day time period set forth in
section 4610.6, subdivision (d), is a mandatory provision and, accordingly, an untimely
IMR determination is invalid. Applicant further asserted that, in the absence of a timely
IMR determination, the appeals board had the authority to decide whether the proposed
treatment was medically necessary and appropriate. A majority of the three-member
panel agreed with applicant and went on to find, contrary to the IMR determination, that
the proposed treatment was supported by substantial medical evidence and was
4
consistent with the treatment schedule promulgated by the director. One member of
the panel dissented, and would have found that the IMR determination, though
untimely, was valid and binding on the parties.
Petitioner filed the instant petition seeking review of the appeals board’s
decision. We issued a writ of review because this case presents an important issue of
first impression regarding the interpretation of section 4610.6, and because it relates to
an issue upon which the appeals board has rendered conflicting decisions.

4
As we explain in detail, post, the director adopted a medical treatment utilization
schedule (MTUS) which sets forth the frequency, duration, intensity, and
appropriateness of medical treatment commonly provided to injured workers.
(§ 5307.27, subd. (a).)

5
 DISCUSSION
Petitioner contends an IMR determination is valid and binding upon the parties
as the final determination of the director, even if that determination is rendered after the
30-day time period provided by section 4610.6, subdivision (d). We agree.
A. Standard of Review
The proper interpretation of a workers’ compensation statute presents a question
of law subject to our independent review. (Smith v. Workers’ Comp. Appeals Bd.
(2009) 46 Cal.4th 272, 277; State Comp. Ins. Fund v. Workers’ Comp. Appeals Bd.
(2008) 44 Cal.4th 230, 236, fn. 6 (Sandhagen).) Typically, we would afford the appeals
board’s interpretation of the statute “great weight,” as it was “rendered in an official
adjudicatory proceeding by an administrative body with considerable expertise
interpreting and implementing a particular statutory scheme.” (Larkin v. Workers’
Comp. Appeals Bd. (2015) 62 Cal.4th 152, 158 (Larkin); see also Brodie v. Workers’
Comp. Appeals Bd. (2007) 40 Cal.4th 1313, 1331 [noting the appeals board’s
“ ‘extensive expertise in interpreting and applying the workers’ compensation
scheme’ ”].) However, we do not defer to the appeals board’s statutory interpretation in
this case because the appeals board has rendered conflicting decisions on the issue
5
presented here.
The principles guiding our review are well settled. “In interpreting a statute, we
begin with its text, as statutory language typically is the best and most reliable indicator
of the Legislature’s intended purpose. (Fitch v. Select Products Co. (2005) 36 Cal.4th
812, 818; see Baker v. Workers’ Comp. Appeals Bd. (2011) 52 Cal.4th 434, 442.) We
consider the ordinary meaning of the language in question as well as the text of related

5
See, e.g., Arredondo v. Workers’ Comp. Appeals Bd. (2015) 80 Cal.Comp.Cases
1050 [concluding section 4610.6, subdivision (d), is directory]; Hallmark Marketing v.
Workers’ Comp. Appeals Bd. (Southard) (2015) 2015 Cal.Wrk.Comp. P.D. Lexis 365
[concluding section 4610.6, subdivision (d), is mandatory], currently pending before the
Third District Court of Appeal on writ of review, No. C079912.

6
provisions, terms used in other parts of the statute, and the structure of the statutory
scheme. (See Lonicki v. Sutter Health Central (2008) 43 Cal.4th 201, 209; California
Teachers Assn. v. San Diego Community College Dist. (1981) 28 Cal.3d 692, 698; see
also Clean Air Constituency v. State Air Resources Bd. (1974) 11 Cal.3d 801, 813-814;
People v. Rogers (1971) 5 Cal.3d 129, 142 (conc. & dis. opn. of Mosk, J.) [in construing
a statute, we do not look at each term as if ‘in a vacuum,’ but rather gather ‘the intent of
the Legislature . . . from the statute taken as a whole’].) If the statutory language in
question remains ambiguous after we consider its text and the statute’s structure, then
we may look to various extrinsic sources, such as legislative history, to assist us in
gleaning the Legislature’s intended purpose. (Holland v. Assessment Appeals Bd. No. 1
(2014) 58 Cal.4th 482, 490.)” (Larkin, supra, 62 Cal.4th at pp. 157-158.) Our goal is to
“select the construction that comports most closely with the apparent intent of the
Legislature, with a view to promoting rather than defeating the general purpose of the
statute, and avoid an interpretation that would lead to absurd consequences.” (People v.
Jenkins (1995) 10 Cal.4th 234, 246.)
6
B. Background legal principles
In order to give context to our analysis, we first review several Legislative
enactments pertaining to the evaluation of an injured worker’s request for authorization
of medical treatment.

6
Although the extensive use of acronyms is commonplace among those immersed
in the field of workers’ compensation law, we minimize their use in our opinion, as
acronyms tend to obfuscate rather than illuminate the issues for the uninitiated. In that
vein, we refer to a request for authorization of medical treatment (RFA) as a “request
for treatment,” the medical treatment utilization schedule (MTUS) as “the treatment
schedule” or the “director’s treatment schedule,” the Workers’ Compensation Appeals
Board (WCAB) as the “appeals board” and the Administrative Director of the Division
of Workers’ Compensation (AD) as the “director.” Other short forms are defined in the
text of this opinion.

7
 1. Utilization review: the employer’s evaluation of an
injured worker’s request for authorization of
medical treatment.

Prior to 2004, an employer’s obligation to cover an injured worker’s medical
treatment was largely directed by the worker’s treating physician. No uniform medical
treatment guidelines existed at that time, and the treating physician’s determinations
were presumptively correct. (Sandhagen, supra, 44 Cal.4th at p. 238.) If an employer
wanted to challenge a treating physician’s recommendation, it was required to engage in
a “cumbersome, lengthy, and potentially costly” dispute resolution process. (Ibid.)
Generally, this process required the parties to retain one or more medical examiners
and, “[i]f a dispute remained after the comprehensive medical evaluations were
completed, either party could request an administrative hearing. [Citation.] If the
hearing failed to satisfy the parties, they could seek reconsideration by the [appeals
board] [citation] and, ultimately, review by the Court of Appeal [citation].” (Id. at
p. 239.)
In 2004, two pieces of legislation, Senate Bill No. 228 (2003-2004 Reg. Sess.)
and Senate Bill No. 899 (2003-2004 Reg. Sess.), went into effect and implemented
comprehensive workers’ compensation reform. (Sandhagen, supra, 44 Cal.4th at
pp. 239-242.) Particularly relevant here are changes to both the standards and the
process used by an employer to evaluate an injured worker’s request for medical
treatment.
First, the Legislature required the director “to adopt a medical treatment
utilization schedule to establish uniform guidelines for evaluating treatment requests.”
(Stats. 2003, ch. 639, § 41, codified at section 5307.27, subd. (a); see Sandhagen, supra,
44 Cal.4th at p. 240.) The Legislature provided that the treatment schedule should
incorporate “evidence-based, peer-reviewed, nationally recognized standards of care,”
and should “address, at a minimum, the frequency, duration, intensity, and
appropriateness” of medical treatment commonly rendered to injured workers.
(§ 5307.27, subdivision (a); 44 Cal.4th at p. 240.) In addition, the Legislature

8
eliminated the presumption of correctness previously afforded to the recommendation of
the worker’s treating physician, and replaced it with a rebuttable presumption of
correctness in favor of the treatment schedule. (Stats. 2003, ch. 639, § 20 [amending
former § 4062.9, subd. (b)], and § 27 [adding § 4604.5, subd. (a)].) Under this new
scheme, if an injured worker seeks medical treatment that deviates from the director’s
treatment schedule, he or she must establish by a preponderance of the evidence that the
proposed treatment is “reasonably required to cure or relieve the injured worker from
the effects of his or her injury.” (Stats. 2003, ch. 639, § 27(c) [adding § 4604.5,
subd. (a)].)
Second, the Legislature changed the way employers review and resolve an
injured worker’s request for medical treatment. Specifically, the Legislature required
all employers to adopt a formal evaluation procedure called “utilization review,” i.e.,
a process used to “prospectively, retrospectively, or concurrently review and approve,
modify, delay, or deny . . . treatment recommendation by physicians . . . . ”
(Stats. 2003, ch. 639, § 28 [adding § 4610].) The creation of utilization review
significantly impacted the medical treatment evaluation process in several respects.
Importantly for our purposes, the Legislature provided that a claims administrator may
approve a worker’s request for treatment, but only a “licensed physician who is
competent to evaluate the specific clinical issues involved in the medical treatment
services” may “modify, delay, or deny requests for authorization.” (Stats. 2003,
ch. 639, § 28 [codified at § 4610, subd. (e)]; Cal. Code Regs., tit. 8, § 9792.9.1,
subd. (e)(1); see also Sandhagen, supra, 44 Cal.4th at p. 240.) As the Supreme Court
noted, requiring an employer to engage in a medical review before denying or
modifying an injured worker’s request for treatment “represent[ed] a significant
departure from the process in former section 4062, which permitted an employer or
claims adjuster (without review by a physician) to object to a treatment request.” (Ibid.)
Notably, the Legislature also mandated relatively short time frames for the employer to
complete its utilization review process. (§ 4610, subd. (g).)

9
 Third, the Legislature provided that an employer’s utilization review
determination must be consistent with the director’s treatment schedule. (Stats. 2003,
ch. 639, § 28 [codified at § 4610, subd. (f)(2)].) In practice, therefore, an employer is
generally required to authorize proposed medical treatment if it is supported by
substantial medical evidence and conforms to the director’s treatment schedule.
Taken together, these reforms reflect that “the Legislature intended utilization
review to ensure quality, standardized medical care for workers in a prompt and
expeditious manner. To that end, the Legislature enacted a comprehensive process that
balances the dual interests of speed and accuracy, emphasizing the quick resolution of
treatment requests, while allowing employers to seek more time if more information is
needed to make a decision.” (Sandhagen, supra, 44 Cal.4th at p. 241.)
2. Independent medical review: the injured worker’s opportunity
to challenge an employer’s adverse determination.

In 2012, the Legislature passed additional workers’ compensation reform
legislation. (Sen. Bill No. 863 (2011-2012 Reg. Sess.) (S.B. 863).) We are primarily
concerned here with the enactments governing dispute resolution following an
employer’s timely utilization review determination. (Stats. 2012, ch. 363, §§ 45, 46
[codified at sections 4610.5 and 4610.6].)
If a worker’s proposed treatment is approved during utilization review, the
determination becomes final and the employer is not permitted to challenge it.
(§ 4610.5, subd. (f)(1).) But if the physician reviewing the proposed treatment during
utilization review modifies, delays, or denies the injured worker’s treatment request, the
worker may seek review of that determination through independent medical review.
(§ 4610.5, subd. (d).) “In other words, the IMR process gives workers, but not
employers, a second chance to obtain a decision in their favor.” (Stevens v. Workers’
Comp. Appeals Board (2015) 241 Cal.App.4th 1074, 1090 (Stevens).)
Only one other appellate court has had occasion to analyze the statutes relating to
IMR in a published decision. (See Stevens, supra, 241 Cal.App.4th 1074 [rejecting state
and federal constitutional challenges to IMR].) There, a panel of the First District

10
succinctly described the newly-adopted dispute resolution process: “The IMR is
performed by an independent review organization, which assigns medical professionals
to review pertinent medical records, provider reports, and other information submitted
to the organization or requested from the parties. (§ 4610.6, subd. (b).) The physician
reviewer is to approve the requested treatment if it is ‘medically necessary based on the
specific medical needs of the employee and the standards of medical necessity as
defined in subsection (c) of Section 4610.5.’ (§ 4610.6, subd. (c).) The IMR
determination must state whether the disputed service is medically necessary, identify
the injured worker’s medical condition and the relevant medical records, and set forth
the relevant findings associated with the standards of medical necessity. (§ 4610.6,
subd. (e).) These standards include, in the order listed in the statute: (1) the [treatment
schedule]; (2) peer-reviewed scientific and medical evidence regarding the effectiveness
of the disputed treatment; (3) nationally recognized professional standards; (4) expert
opinion; and (5) generally accepted standards of medical practice. (§ 4610.5,
subd. (c)(2).)” (Id. at p. 1090.)
The IMR determination is deemed as a matter of law to constitute the final
determination of the director and is binding on all parties. (§ 4610.6, subd. (g).)
Although a worker may appeal the IMR determination and receive a hearing before an
administrative law judge (§ 5300; Cal. Code Regs., tit. 8, § 10957.1, subd. (k)), the
grounds for appeal are limited by statute: The only specified bases for relief are that the
director acted without authority, the determination was procured by fraud, the physician
reviewer had a material conflict of interest, the determination was the result of bias, or
the determination was based on a plainly erroneous fact that is not a matter subject to
expert opinion. (§ 4610.6, subd. (h).) A party adversely affected by the decision of the
administrative law judge may seek review of that decision by a panel of the appeals
board. (§ 5900; Cal. Code Regs., tit. 8, § 10957.1, subd. (l).) Significantly, however, if
the appeals board reverses the IMR determination, “it cannot now, as it could before,
reweigh the evidence and make a contrary factual determination as to the medical
necessity of the requested treatment. [Citations.] Instead, it may only remand the case

11
for a new IMR. (§ 4610.6, subd. (i).)” (Stevens, supra, 241 Cal.App.4th at p. 1091; see
also Cal. Code Regs., tit. 8, § 10957.1, subd. (m).)
C. An untimely IMR determination is valid and binding
upon the parties.

1. Where a statute compels government action, “shall”
may be used by the Legislature in either a mandatory
or directory manner.

Section 4610.6, subdivision (d), provides that the organization performing the
independent medical review “shall complete its review and make its determination in
writing, and in layperson’s terms to the maximum extent practicable, within 30 days of
the receipt of the request for review and supporting documentation, or within less time
as prescribed by the administrative director. . . . Subject to the approval of the
administrative director, the deadlines for analyses and determinations involving both
regular and expedited reviews may be extended for up to three days in extraordinary
circumstances or for good cause.” (§ 4610.6, subd. (d).) The parties dispute the
meaning and effect of the word “shall” in this provision.
The appeals board concluded that section 4610.6, subdivision (d), is clear and
unambiguous. According to the appeals board, “shall” is mandatory and any IMR
determination issued after the 30-day time frame is necessarily invalid. In support of
this interpretation, the appeals board cited section 15, which provides “ ‘[s]hall’ is
mandatory and ‘may’ is permissive.” (§ 15.) Thus, the appeals board concluded that
construing “shall” as mandatory, such that an untimely IMR determination is invalid,
comports with both the ordinary meaning and the statutory definition of “shall.” As we
explain, however, the issue is more nuanced than the appeals board recognized.
In a statute directing government action, “shall” may be used in two different
contexts: the mandatory-directory context, or the mandatory-permissive context. In
People v. McGee (1977) 19 Cal.3d 948 (McGee), the Supreme Court explained that
a literal construction of “shall,” as adopted by the appeals board in this case, may
sometimes “improperly equate[] the mandatory-directory duality with the linguistically

12
similar, but analytically distinct, ‘mandatory-permissive’ dichotomy.” (Id. at p. 958.)
The Court noted that, in the mandatory-permissive context, “ ‘the term “mandatory”
refers to an obligatory [procedure] which a governmental entity is required to [follow]
as opposed to a permissive [procedure] which a governmental entity may [follow] or not
as it chooses. By contrast, the “directory” or “mandatory” designation does not refer to
whether a particular statutory requirement is “permissive” or “obligatory,” but instead
simply denotes whether the failure to comply with a particular procedural step will or
will not have the effect of invalidating the governmental action to which the procedural
requirement relates. [Citations.]’ [Citation.]” (Id. at pp. 958-959; final brackets
added.) In other words, where a government action is mandatory in the
obligatory-permissive sense and the government fails to act, the government can be
compelled (i.e., mandated) to act in accordance with the statute. But where
a government action is mandatory in the mandatory-directory sense and the government
fails to act, it effectively loses jurisdiction to act in accordance with the statute.
The McGee Court elaborated, observing that “[a]lthough the mandatory-directory
and obligatory-permissive dichotomies are thus analytically distinct, in some instances
there is an obvious relationship between the two. If, for example, a statute simply
embodies a permissive procedure with which a governmental entity may or may not
comply as it chooses, the entity’s failure to comply will generally not invalidate the
entity’s subsequent action. The converse of this proposition is not always true,
however, for as we observed in Morris [v. County of Marin (1977) 18 Cal.3d 901],
‘[m]any statutory provisions which are “mandatory” in the obligatory sense are
accorded only “directory” effect.’ [Citation.]” (McGee, supra, 19 Cal.3d at p. 959,
first, second and fourth brackets added; see also People v. Gray (2014) 58 Cal.4th 901,
909; City of Santa Monica v. Gonzalez (2008) 43 Cal.4th 905, 923-924.) Stated slightly
differently, “seemingly mandatory language need not be construed as jurisdictional
where to do so might well defeat the very purpose of the enactment or destroy the rights
of innocent aggrieved parties. [Citations.] In other words, the provision at issue may be
considered mandatory only in the sense that the board ‘could be mandated to act if it

13
took more time than the short period allotted.’ ” (Edwards v. Steele (1979) 25 Cal.3d
406, 412 (Edwards) [discussing a city ordinance setting time frame for hearing and
decision by the permit appeals board].)
We note that section 15, upon which the appeals board relied in this case to
support its interpretation of section 4610.6, subdivision (d), juxtaposes “mandatory”
against “permissive,” which arguably suggests the Legislature used “shall” in the
obligatory-permissive sense rather than in the mandatory-directory sense, as the appeals
board concluded. (See McGee, supra, 19 Cal.3d at p. 960 [discussing section 15 and
concluding that “on its face, the statutory language suggests that the Legislature
intended the present provision to be mandatory (i.e., obligatory), rather than
permissive”].) However, given the difference in meaning given to “shall” in the
statutory context, we conclude section 4610.6, subdivision (d), is ambiguous.
Accordingly, we move beyond the plain language of that section and consider its
meaning with reference to the rest of the statutory scheme and the intent of the
Legislature.
2. As used in section 4610.6, subdivision (d), “shall” is
directory, not mandatory.

Generally, time limits applicable to government action are deemed to be
directory unless the Legislature clearly expresses a contrary intent. (Edwards, supra,
25 Cal.3d at p. 410.) “ ‘In ascertaining probable intent, California courts have
expressed a variety of tests. In some cases focus has been directed at the likely
consequences of holding a particular time limitation mandatory, in an attempt to
ascertain whether those consequences would defeat or promote the purpose of the
enactment. [Citations.] Other cases have suggested that a time limitation is deemed
merely directory “unless a consequence or penalty is provided for failure to do the act
within the time commanded.” ’ ” (Ibid.; California Correctional Peace Officers Assn.
v. State Personnel Bd. (1995) 10 Cal.4th 1133, 1145 (California Correctional).)

14
 Applying either of these general tests leads us to conclude that the Legislature
intended the 30-day provision in section 4610.6, subdivision (d), to have a directory,
rather than a mandatory, effect.
a. The statute contains no consequence or penalty if an
IMR determination is untimely.

As noted, ante, statutory time limits are usually deemed to be directory in the
absence of a penalty or consequence for noncompliance. For example, in California
Correctional, supra, 10 Cal.4th 1133, the Supreme Court considered whether
Government Code section 18671.1, which requires the State Personnel Board to issue its
7
decisions in less than six months, is mandatory or directory. In concluding that the
time limit is directory, the Court emphasized the statute “includes no provision which
suggests that action by the Board after the time limit has been exceeded is invalid.”
(Id. at p. 1145.) The Court went on to say that “[w]hen the Legislature has specified
a time within which an administrative board is to render a decision, that time limit may
be mandatory in the obligatory sense, but this ‘does not necessarily mean that a failure
to comply with its provisions causes a loss of jurisdiction.’ [Citation.]” (Id. at p. 1147.)
The Court noted that when the Legislature intends to make a statutory directive
mandatory, it generally does so by providing a self-executing consequence for the
government’s failure to act. Code of Civil Procedure section 660, for instance, contains
a mandatory directive and the failure to comply with the time limit terminates the
court’s jurisdiction: “the power of the court to rule on a motion for a new trial shall
expire 60 days from and after the mailing of notice of entry of judgment by the clerk of
the court . . . or 60 days from and after service on the moving party by any party of
written notice of the entry of the judgment . . . . ” (Code Civ. Proc., § 660.) Thus, “if

7
Government Code section 18671.1, subdivision (b), provides: “The board shall
render its decision within a reasonable time after the conclusion of the hearing or
investigation, except that the period from the filing of the appeal to the decision of the
board shall not exceed six months.” (Govt. Code, § 18671.1, subd. (b).)

15
the court fails to rule on a motion for new trial within 60 days, ‘the effect shall be
a denial of the motion without further order of the court.’ ” (California Correctional,
supra, 10 Cal.4th at pp. 1147-1148.) Similarly, in Matus v. Board of Administration
(2009) 177 Cal.App.4th 597, the Court of Appeal held that Government Code
section 11517, subdivision (c)(2), which states that an administrative law judge’s
proposed decision is deemed adopted if the agency does not act within 100 days, is also
mandatory. (Id. at pp. 608-611.)
By contrast, statutes setting forth time frames for government action that do not
include a self-executing consequence are almost universally construed as directory,
rather than mandatory or jurisdictional. (See, e.g., California Correctional, supra,
10 Cal.4th at p. 1148 [Government Code section 18671.1, which requires personnel
board to render decision within six months, is directory]; Edwards, supra, 25 Cal.3d at
pp. 412-413 [municipal code provision that board of permit appeals shall act within
specified time held directory, not jurisdictional]; Board of Education v. Sacramento
County Bd. of Education (2001) 85 Cal.App.4th 1321, 1327 [Education Code
section 48918, allotting school board 40 days to make decision to expel student, held
directory, not jurisdictional]; Koll Hancock Torrey Pines v. Biophysica Foundation, Inc.
(1989) 215 Cal.App.3d 883, 887 [Cal. Rules of Court, former rule 1615(b), which
required arbitrator to file decision within 10 days, was directory; late award not invalid];
Liberty Mut. Ins. Co. v. Ind. Acc. Com. (1964) 231 Cal.App.2d 501, 508-510
[requirement under section 5313 that the commission “shall” file award within 30 days
after submission is directory only, and late filed award is not invalid as in excess of
jurisdiction]; Koehn v. State Board of Equalization (1958) 166 Cal.App.2d 109,
118-119 [Business and Professions Code section 23086, providing Alcoholic Beverage
Control appeals board “shall” enter its decisions on appeals within 60 days held
directory only, and late-filed order not invalid as in excess of jurisdiction].)
Applying this analysis to the present case, we conclude the 30-day period
provided in section 4610.6, subdivision (d), is directory, rather than mandatory and
jurisdictional. Neither section 4610.5, which relates to the initiation of IMR, nor

16
section 4610.6, which relates to the execution of IMR, provides any consequence or
penalty in the event the IMR organization, under the auspices of the director, fails to
issue an IMR determination within the 30-day period. Moreover, the Legislature
provided that the exclusive means to challenge an IMR determination is by appeal, and
expressly limited the grounds upon which an appeal may proceed. (§ 4610.6, subd. (h).)
Notably, untimeliness of the IMR determination is not one of the statutory grounds for
appeal. The absence of a penalty or consequence for the failure to comply with the
30-day time limit, coupled with the limited grounds for appeal, indicate that the
Legislature did not intend to divest the director of jurisdiction to issue an IMR
determination after the 30-day window expires.
b. Construing the 30-day provision as directory furthers
the legislative objective of S.B. 863.

In enacting S.B. 863, the Legislature made express findings regarding the
purpose of IMR. First, it found that the prior system of dispute resolution concerning an
injured worker’s requests for medical treatment did “not uniformly result in the
provision of treatment that adhere[d] to the highest standards of evidence-based
medicine, [which] adversely affect[ed] the health and safety of workers injured in the
course of employment.” (Stats. 2012, ch. 363, § 1(d).) By creating IMR, a system in
which “medical professionals ultimately determine the necessity of requested
treatment,” the Legislature intended to “further[] the social policy of this state in
reference to using evidence-based medicine to provide injured workers with the highest
quality of medical care.” (Id. at § 1(e); see also Stevens, supra, 241 Cal.App.4th at
p. 1096.) Further, the Legislature observed that the prior system of dispute resolution,
i.e., the “process of appointing qualified medical evaluators to examine patients and
resolve treatment disputes,” was not only costly and time-consuming, but “it
prolong[ed] disputes and cause[d] delays in medical treatment for injured workers.”
(Stats. 2012, ch. 363, § 1(f).) The Legislature also noted that the use of medical
evaluators hired by the parties often resulted in bias on the part of the examiners, and
therefore found that the “independent and unbiased medical expertise of specialists”

17
was necessary to ensure “[t]imely and medically sound determinations of disputes over
appropriate medical treatment.” (Ibid.)
We conclude from these findings that the Legislature intended to remove the
authority to make decisions about medical necessity of proposed treatment for injured
workers from the appeals board and place it in the hands of independent, unbiased
medical professionals. Construing section 4610.6, subdivision (d), as directory best
furthers the Legislature’s intent in this regard. The appeals board’s conclusion in this
case—that an untimely IMR determination terminates the IMR process and vests
jurisdiction in the appeals board to determine medical necessity—is wholly inconsistent
with the Legislature’s stated goals and their evident intent.
Other provisions of S.B. 863 support our conclusion that the Legislature did not
intend noncompliance with the time limit in section 4610.6, subdivision (d), to
effectively divest the director of jurisdiction to conduct IMR. For example, prior to
S.B. 863, section 4604 provided that the appeals board had jurisdiction to resolve all
controversies between an injured worker and his or her employer upon the request of
either party. (§ 4604, as amended by Stats. 1965, ch. 1513, § 88.) Thus, as noted ante,
the appeals board routinely resolved conflicts over the medical necessity of proposed
treatment which remained after the parties obtained one or more medical examinations.
But as part of S.B. 863, the Legislature modified section 4604, so that it now reads
“[c]ontroversies between employer and employee arising under this chapter shall be
determined by the appeals board, upon the request of either party, except as otherwise
provided by Section 4610.5.” (§ 4604, emphasis added.) In turn, section 4610.5, which
was added to the Labor Code by S.B. 863, provides that an employer’s timely utilization
review decision to deny, modify or delay requested treatment “may be reviewed or
appealed only by independent medical review.” (§ 4610.5, subd. (e), emphasis added;
see also § 4610.5, subd. (d).) Similarly, the Legislature modified section 4062, the
section addressing the use of medical examiners to resolve disputes over treatment
requests, so that it now provides: “If the employee objects to a decision made pursuant
to Section 4610 to modify, delay, or deny a request for authorization of a medical

18
treatment recommendation made by a treating physician, the objection shall be resolved
only in accordance with the independent medical review process established in
Section 4610.5.” (§ 4062, subd. (b), emphasis added.) Taken together, these
enactments removed disputes over the medical necessity of requested treatment from
the jurisdiction of the appeals board, at least insofar as they are within the scope of
8
section 4610.5.
The Legislature also provided that the IMR determination is presumptively
correct and, as noted ante, strictly limited the grounds for appeal. (§ 4610.6, subd. (h).)
Further, even if an appeal from an IMR determination is successful, the case does not go
to the appeals board for its review; instead, a successful appeal results in a second IMR.
(§ 4610.6, subd. (i).) These statutory provisions further indicate that the Legislature
intended to limit the jurisdiction of the appeals board to determine medical necessity of
proposed treatment.
Finally, and perhaps most tellingly, the Legislature provided that “[i]n no event
shall a workers’ compensation administrative law judge, the appeals board, or any
higher court make a determination of medical necessity contrary to the determination of
the independent medical review organization.” (Stats. 2012, ch. 363, § 45, codified at
8
The appeals board has found that it has jurisdiction to decide whether requested
treatment is medically necessary if an employer fails to issue a timely utilization review
decision. (Dubon v. World Restoration, Inc. (2014) 79 Cal.Comp.Cases 1298, 1306
(en banc) (Dubon II).) This finding is consistent with the regulations promulgated by
the director. (See Cal. Code Regs., tit. 8, § 10451.2, subd. (c) [stating that “independent
medical review [IMR] applies solely to disputes over the necessity of medical treatment
where [the employer] has conducted a timely and otherwise procedurally proper
utilization review”], second brackets added.) Applicant urges us to adopt the reasoning
of Dubon II, and hold that the appeals board also has jurisdiction to determine medical
necessity of proposed treatment if the IMR organization fails to issue a timely IMR
determination. We express no opinion about the appeals board’s reasoning in Dubon II,
as that issue is not before us. However, we note there is no regulation that expressly
invalidates an untimely IMR determination, as there is with respect to an employer’s
untimely utilization review decision. On that basis, we reject applicant’s argument and
decline to apply the reasoning of Dubon II in this case.

19
§ 4610.6, subd. (i).) We find this portion of the statute—particularly the use of the
phrase, “in no event”—to be a frank expression of the Legislature’s desire to remove the
issue of medical necessity of proposed treatment from the jurisdiction of the appeals
board in all cases subject to IMR. The Legislature’s intent would be defeated by giving
section 4610.6, subdivision (d), mandatory effect, as the appeals board did in the present
case.
Applicant argues that giving the statute directory effect would frustrate the
purpose of S.B. 863 because, in applicant’s view, the Legislature’s primary goal was to
ensure that injured workers receive prompt medical treatment. The appeals board also
emphasized this point, noting that it has a constitutional mandate to enforce a complete
system of workers’ compensation, including expeditious provision of medical care for
injured workers. As noted ante, the Legislature enacted S.B. 863 in part to reduce the
delays associated with the prior system of dispute resolution. However, the statutory
construction adopted by the appeals board would not reduce delay; it would perpetuate
the time-consuming litigation process the Legislature set out to eliminate. (Stats. 2012,
ch. 363, § 1(f) [“The existing process of appointing qualified medical evaluators to
examine patients and resolve treatment disputes is costly and time-consuming, and it
prolongs disputes and causes delays in medical treatment for injured workers.”];
Sen. Com. on Labor and Industrial Relations, analysis of Sen. Bill No. 863 (2011-2012
Reg. Sess.) p. 2 [noting that independent medical review “[p]rovides a timeline for
approval of treatment after utilization review of 2-3 months, rather than the current
judicial timelines which can take up to 18 or 24 months”].) The present case illustrates
this point perfectly. Maximus issued the IMR in this case on January 8, 2015, 79 days
after SCIF rejected applicant’s request for treatment and 13 days after the 30-day time
frame provided by section 4610.6, subdivision (d). However, the appeals board did not
render its decision until November 13, 2015, nearly 13 months after SCIF rejected
applicant’s request for treatment, and more than 10 months after Maximus rendered the
IMR determination.

20
 Providing timely medical care to injured workers is a paramount concern of the
Legislature, as evidenced by the short time frames provided for decision-making during
utilization review and IMR. (See, e.g., Sandhagen, supra, 44 Cal.4th at p. 243 [“In
place of the often lengthy and cumbersome process employers used to dispute treatment
requests . . . the Legislature created a utilization review process that combines what are
typically quick resolutions (§ 4610, subd. (g)(1)) with accuracy”]; and see § 4610.5,
subd. (i) [prohibiting employer from engaging in any action that would delay IMR and
authorizing fine of up to $5,000 per day for violation] & subd. (l) [requiring employer to
submit medical records to IMR within 10 days of request].) But we see no evidence in
the statute or the legislative history to indicate the Legislature intended to divest the
director of jurisdiction to conduct IMR simply because the IMR determination is
untimely. We also note that when S.B. 863 first took effect, Maximus received
approximately 10 times the number of IMR requests expected and was overwhelmed by
the volume. (Cal. Dept. of Industrial Relations, S.B. 863: Assessment of Workers’
Compensation Reviews (July 17, 2014) pp. 7, 16.) As a result, Maximus was initially
unable to issue timely IMR determinations. (Ibid.) However, Maximus has since
corrected the issue, presumably motivated, in part, by the fact that its contract with the
director expires on December 31, 2017, at which time the director could choose not to
renew the contract with Maximus. (Cal. Dept. of Industrial Relations, S.B. 863:
Assessment of Workers’ Compensation Reviews (July 2015) p. 8; contract available at
[as of June 21,
2016].)
c. Interpreting the statute as mandatory would yield
absurd results.

Furthermore, we believe construing the 30-day time frame provided in
section 4610.6, subdivision (d), as mandatory would lead to absurd results.
Specifically, the Legislature has provided that where an applicant successfully
challenges an IMR determination on appeal, the remedy is a second IMR determination
by a different IMR organization, or by a different reviewer at the same organization.

21
(§ 4610.6, subd. (i); Cal. Code Regs., tit. 8, § 9792.10.7, subd. (d).) Thus, even if an
IMR is procured by fraud or infected by a conflict of interest on the part of the reviewer,
the applicant is only entitled to a new IMR and cannot litigate the issue of medical
necessity before the appeals board. Meanwhile, under the appeals board’s construction
of the statute, an injured worker who receives an untimely IMR determination would be
required in every case to engage in costly and time-consuming litigation before the
appeals board, even if the IMR determination is only one date late and it authorizes the
requested medical treatment. We do not believe the Legislature would sanction such an
absurd outcome.
d. An injured worker may bring a petition for
writ of mandate to compel the director to issue
an IMR determination.

Finally, we reject applicant’s contention that interpreting section 4610.6,
subdivision (d), as directory would frustrate the purpose of the statute because it would
leave injured workers who do not receive timely IMR determinations in limbo. The
only other published decision interpreting section 4610.6, expressly declined to decide
what remedy might be available in this circumstance. (Stevens, supra, 241 Cal.App.4th
at p. 1101.) We take the opportunity to do so here.
A traditional writ of mandate brought under Code of Civil Procedure
section 1085, lies “to compel the performance of an act which the law specifically
enjoins, as a duty resulting from an office, trust, or station.” (Code Civ. Proc., § 1085,
subd. (a).) Under this section, mandate will lie to compel performance of a clear,
present, and usually ministerial duty in cases where a petitioner has a clear, present and
beneficial right to performance of that duty. (Santa Clara County Counsel Attys. Assn.
v. Woodside (1994) 7 Cal.4th 525, 539-540; People v. Picklesimer (2010) 48 Cal.4th
330, 339-340.) In addition, mandate will lie to compel an officer, board, or court to
exercise its discretion, where it refuses to act at all. (Common Cause v. Board of
Supervisors (1989) 49 Cal.3d 432, 442 (Common Cause).) “While ordinarily,
mandamus may not be available to compel the exercise by a court or officer of the

22
discretion possessed by them in a particular manner, or to reach a particular result, it
does lie to command the exercise of discretion—to compel some action upon the subject
involved.” (Hollman v. Warren (1948) 32 Cal.2d 351, 355; see also Common Cause,
supra, 49 Cal.3d at p. 442; AIDS Healthcare Foundation v. Los Angeles County Dept. of
Public Health (2011) 197 Cal.App.4th 693, 704.) Specifically, and of particular
relevance here, where an administrative body is required to act within a specified time
and it fails to do so, a writ of mandate will lie to compel the body to act. (See
California Correctional, supra, 10 Cal.4th at p. 1148 [holding time limits of
Government Code section 18671.1 are directory, and noting “they may be enforced by
a petition for writ of mandate to compel the Board” to act]; Edwards, supra, 25 Cal.3d
at p. 412 [noting that seemingly mandatory language in a statute is often “considered
mandatory only in the sense that the board ‘could be mandated to act if it took more
time than the short period allotted’ ”].)
Although the Legislature required the director to hire an outside entity (in this
case, Maximus) to conduct IMR, the Legislature deemed IMR services to be a new state
function within the meaning of Government Code section 19130, subdivision (b)(2).
(§ 139.5, subd. (f).) Further, section 4610.6, subdivision (g), provides that “[t]he
determination of the independent medical review organization shall be deemed to be the
determination of the administrative director . . . . ” (§ 4610.6, subd. (g).) Accordingly,
the Legislature created a duty on the part of the director to ensure that IMR
determinations are timely provided to injured workers seeking to overturn their
employers’ adverse utilization review determinations. “Furthermore, we must assume
that when passing a statute the Legislature is aware of existing related laws and intends
to maintain a consistent body of rules.” (Fuentes v. Workers’ Comp. Appeals Bd.
(1976) 16 Cal.3d 1, 7.) We therefore presume that when the Legislature enacted
S.B. 863, it was aware of Code of Civil Procedure section 1085 and its availability to
compel administrative agency action. Moreover, we see no indication in S.B. 863
generally, or in section 4610.6 specifically, that the Legislature intended to bar injured
workers from seeking to compel the director to fulfill his or her statutory obligation to

23
render IMR determinations. We therefore hold that to the extent the director fails to
render an IMR determination within the time frame provided by section 4610.6,
subdivision (d)—e.g., fails to ensure the IMR organization complies with the applicable
statutes and regulations—a writ of mandamus under Code of Civil Procedure
section 1085 will lie, in appropriate circumstances, to compel the director to issue an
IMR determination.

In sum, although S.B. 863 evidences the Legislature’s intent to reduce delays in
the provision of medical care to injured workers, the appeals board’s analysis focused
too narrowly on that goal. As we have explained, the Legislature also intended to shift
decision-making about medical treatment away from judges and place it in the hands of
physicians. Construing the section 4610.6, subdivision (d), time frame as directory,
rather than mandatory, best furthers the overall statutory design of S.B. 863, as well as
the Legislature’s prior workers’ compensation reform efforts, implemented in 2004.

DISPOSITION
The decision of the appeals board after reconsideration is annulled. We remand
to the appeals board with instructions to conduct further proceedings consistent with this
opinion.
CERTIFIED FOR PUBLICATION

LAVIN, J.

WE CONCUR:

EDMON, P. J.

ALDRICH, J.

24