Meghan Conley v. Knox County Sheriff

02/01/2022
IN THE COURT OF APPEALS OF TENNESSEE
AT KNOXVILLE
October 13, 2021 Session

MEGHAN CONLEY v. KNOX COUNTY SHERIFF, ET AL.

Appeal from the Chancery Court for Knox County
No. 197897-1 John F. Weaver, Chancellor
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No. E2020-01713-COA-R3-CV
___________________________________

This is a Tennessee Public Records Act case. The trial court found that Appellant willfully
denied two of Appellee’s twelve public records requests, but it awarded Appellee
attorney’s fees and costs incurred throughout the entire litigation. We affirm the trial
court’s findings that Appellant willfully denied two of Appellee’s public records requests.
However, we conclude that the trial court abused its discretion in awarding Appellee costs
and fees incurred throughout the entire litigation. Accordingly, we vacate that portion of
the trial court’s order and remand with instructions. The trial court’s order is otherwise
affirmed, and Appellee’s request for appellate attorney’s fees and costs is denied.

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court
Vacated in Part, Affirmed in Part, and Remanded

KENNY ARMSTRONG, J., delivered the opinion of the court, in which JOHN W. MCCLARTY
and KRISTI M. DAVIS, JJ., joined.

Amanda Lynn Morse and David M. Sanders, Knoxville, Tennessee, for the appellants,
Knox County Sheriff and Knox County, Tennessee.

Andrew C. Fels and Dean Hill Rivkin, Knoxville, Tennessee, for the appellee, Meghan
Conley.

Paul R. McAdoo, Brentwood, Tennessee, for the amici curiae, Reporters Committee for
the Freedom of the Press and Thirteen Media Organizations in Support of Appellee.
 OPINION

I. Background

In August 2017, Appellee Meghan Conley initiated a series of public records
requests to Appellant Knox County Sheriff’s Office (“KCSO”). Ms. Conley sought
information regarding KCSO’s agreement with Immigrations and Customs Enforcement
(“ICE”) concerning the detention of suspects. From 2017 through 2019, Ms. Conley made
several records requests regarding this information. Although KCSO produced some
documents in response to the requests, it also denied some of Ms. Conley’s requests.

On April 18, 2019, Ms. Conley filed a petition for hearing on public records request
denials and access to public records in the Chancery Court for Knox County (“trial court”).
On October 2, 2019, KCSO answered the petition. Pertinent here, on June 7, 2019, Ms.
Conley filed a List of Unfulfilled Records Requests (“LURR”), wherein she identified
twelve records requests that she alleged KCSO improperly denied in violation of the
Tennessee Public Records Act (“TPRA”). These twelve requests were the focus of the trial
court’s hearings on June 10, June 11, December 9, and December 10, 2019.

On April 9, 2020, the trial court entered an order and accompanying memorandum
opinion. In pertinent part, the trial court found that, with the exception of KCSO’s denial
of the LURR A1 and LURR B11 requests, “the record d[id] not sustain that [] KCSO failed
to produce any public record.” Because the trial court found that KCSO willfully denied
Ms. Conley’s LURR A1 and LURR B11 requests, the trial court ordered: (1) KCSO to
comply with the TPRA, specifically, Tennessee Code Annotated section 10-7-
503(a)(2)(B);1 (2) KCSO to produce January 1, 2019 through March 8, 2019 emails
between certain named individuals at KCSO and personnel from the Department of
Homeland Security (“DHS”) and ICE, or inform Ms. Conley within 7 business days that
such public records did not exist;2 (3) that “KCSO [was] prohibited from treating any
written request for inspection or copies generally phrased in terms of information sought
as insufficient for lack of specificity or detail;” (4) KCSO to begin, within 30 days, to
implement a system that would allow for the public’s inspection of redacted arrest reports;3
(5) that Ms. Conley be awarded costs, including attorney’s fees, related to her LURR A1
and LURR B11 requests; (6) that costs of this cause were taxed to the sheriff in his official
capacity; and (7) that the time limits in paragraph 4, supra, were tolled and suspended “for

1
Tennessee Code Annotated section 10-7-503(a)(2)(B) provides that “[t]he custodian of a public record . .
. shall promptly make available for inspection any public record not specifically exempt from disclosure.”
Tenn. Code Ann. § 10-7-503(a)(2)(B). In the event the record cannot be made promptly available, the
statute directs the custodian, within 7 days, to either make the requested information available, deny the
request in writing, or provide the amount of time that will be reasonably necessary to produce the record.
Tenn. Code Ann. § 10-7-503(a)(2)(B)(i)-(iii).
2
This relief is related to Ms. Conley’s LURR B11 request.
3
This relief is related to Ms. Conley’s LURR A1 request.
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so long as any executive order of the Governor . . . or order of the Health Department of
Knox County mandates the closure of nonessential businesses to the public” due to the
Covid-19 pandemic.

On May 8, 2020, the parties filed cross-motions to alter or amend. In her motion,
Ms. Conley sought a higher award of attorney’s fees and costs. In its motion, KCSO asked
the trial court to amend paragraphs 3 and 4 of its order, discussed supra. On June 24, 2020,
Dean Hill Rivkin filed an appearance as counsel for Ms. Conley to litigate her request for
attorney’s fees, which the trial court heard on July 2, 2020. On November 23, 2020, the
trial court entered its order on KCSO’s motion to alter or amend. The trial court granted
the motion by amending the language of paragraph 3 of its order to read: “KCSO is
prohibited from treating any written request for inspection or copies generally phrased in
terms of information sought as insufficient for lack of specificity or detail automatically
because the written request is generally phrased in terms of information sought.” Other
than this change, the trial court denied KCSO’s motion.

On November 24, 2020, the trial court entered its order and memorandum on Ms.
Conley’s motion to alter or amend. Pertinent here, the trial court amended its order to
award Ms. Conley fees and costs for the entire litigation, rather than fees and costs incurred
in obtaining relief related to her LURR A1 and LURR B11 requests. Specifically, the trial
court awarded Ms. Conley: (1) $2,805.25 in expenses; (2) $55,762.50 for Andrew Fels’
(Ms. Conley’s primary attorney) fees; and (3) $19,440.00 for Mr. Rivkin’s attorney’s fees.
On December 23, 2020, KCSO appealed.

II. Issues

As stated in its brief, KCSO raises two issues on appeal:

1. Did the trial court fail to properly consider the 2008 Amendment to Tenn. Code[]
Ann. § 10-7-503(a)(4), which requires that any request “be sufficiently detailed to
enable the governmental entity to identify the specific records for inspection and
copying?”

2. Whether the Chancery Court erred in holding that Tenn. Code[] Ann. § 10-7-505(g)
allows for the award of attorneys’ fees pertaining to records requests that were
lawfully denied.

In the posture of Appellee, Ms. Conley raises two issues for review:

1. Should [Ms.] Conley prevail on this appeal, is she entitled to an award of reasonable
statutory attorneys’ fees and costs for the work devoted to the appeal?

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 2. Should the case be remanded to the trial court for a final determination of attorneys’
fees and costs on appeal and a calculation of post-judgment interest on the award of
fees and costs rendered by the trial court below?

III. Standard of Review

We review a non-jury case “de novo upon the record with a presumption of
correctness as to the findings of fact, unless the preponderance of the evidence is
otherwise.” Bowden v. Ward, 27 S.W.3d 913, 916 (Tenn. 2000) (citing Tenn. R. App. P.
13(d)). The trial court’s conclusions of law are reviewed de novo and “are accorded no
presumption of correctness.” Brunswick Acceptance Co., LLC v. MEJ, LLC, 292 S.W.3d
638, 642 (Tenn. 2008). Because statutory interpretation is a question of law, we also
review the trial court’s interpretation of any statute de novo with no presumption of
correctness. In re Estate of Tanner, 295 S.W.3d 610, 613 (Tenn. 2009).

IV. Procedural Deficiencies

Before turning to the substantive issues, we first address the procedural deficiencies
in KCSO’s briefing that have complicated this Court’s review. The contents of appellate
briefs are governed by Rule 27 of the Tennessee Rules of Appellate Procedure, which
requires an appellant’s brief to list “[a] statement of the issues presented for review . . . .”
Tenn. R. App. P. 27(a)(4). The statement of the issues is vitally important to the appeal as
it provides this Court with the questions that we are asked to answer on review. The
statement is also significant because our “[a]ppellate review is generally limited” to those
issues listed in it. Hodge v. Craig, 382 S.W.3d 325, 334 (Tenn. 2012) (citing Tenn. R.
App. P. 13(b)). Indeed, “[c]ourts have consistently held that . . . [a]n issue not included [in
the statement of the issues] is not properly before the Court of Appeals.” Hawkins v. Hart,
86 S.W.3d 522, 531 (Tenn. Ct. App. 2001). Accordingly, appellants should endeavor to
frame each issue “as specifically as the nature of the error will permit,” Hodge, 382 S.W.3d
at 335 (citing Fahey v. Eldridge, 46 S.W.3d 138, 143-44 (Tenn. 2001); State v.
Williams, 914 S.W.2d 940, 948 (Tenn. Crim. App. 1995)), as this Court is not required to
“search[] for hidden questions” in appellants’ briefs. Hodge, 382 S.W.3d at 334 (citing
Bryan A. Garner, Garner on Language and Writing 115 (2009); Robert L. Stern, Appellate
Practice in the United States § 10.9, at 263 (2d ed.1989)).

As listed in its statement of the issues presented for review, KCSO’s first issue is
whether the trial court “fail[ed] to properly consider the 2008 Amendment to [Tennessee
Code Annotated section] 10-7-503(a)(4), which requires that any [public records] request
‘be sufficiently detailed to enable the governmental entity to identify the specific records
for inspection and copying.’” KCSO’s framing of this issue is too general insofar as it fails
to identify which of the trial court’s holdings were allegedly made without “properly
considering” section 10-7-503(a)(4). In other words, KCSO fails to specify “the nature of
the error,” see Hodge, 382 S.W.3d at 335 (citing Fahey, 46 S.W.3d at 143-
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44; Williams, 914 S.W.2d at 948); rather, KCSO vaguely questions whether the trial court
considered part of the statute. Ostensibly, because section 10-7-503(a)(4) concerns the
specificity of records requests, we might assume that KCSO’s first issue pertains to the
question of whether the trial court failed to properly consider section 10-7-503(a)(4) when
it: (1) reviewed Ms. Conley’s records requests; (2) determined that some of them were
“sufficiently detailed;” (3) and determined that KCSO wrongfully denied them. However,
KCSO does not make this argument in the body of its brief. Rather, KCSO asserts that the
trial court “erred in de facto holding that a public records request may be ‘generally phrased
in terms of information,’ when the statute itself requires that requests ‘be sufficiently
detailed to enable the governmental entity to identify the specific records for inspection
and copying.’” Problematically, KCSO fails to list this alleged error as an issue for our
review. Indeed, this Court has only deduced that KCSO argues the same after “searching
for hidden questions” in KCSO’s brief. See Hodge, 382 S.W.3d at 334 (citing Bryan A.
Garner, Garner on Language and Writing 115 (2009); Robert L. Stern, Appellate Practice
in the United States § 10.9, at 263 (2d ed.1989)). At oral argument before this Court, when
asked if KCSO raised the issue of the trial court’s “de facto holding,” counsel for the entity
admitted that it did not list this issue in its statement of the issues but instead argued it as a
“sub category” in the body of its brief. Longstanding case law provides that “an issue may
be deemed waived when it is argued in the brief but is not designated as an issue in
accordance with [Tennessee Rule of Appellate Procedure] 27(a)(4).” Hodge, 382 S.W.3d
at 335. We decline to part from such precedent here. Having failed to include as an issue
whether the trial court erred in making its “de facto holding that a public records request
may be ‘generally phrased in terms of information,’” KCSO has waived this issue.

KCSO’s second issue for review is “[w]hether the [trial court] erred in holding that
[Tennessee Code Annotated section] 10-7-505(g) allows for the award of attorneys’ fees
pertaining to records requests that were lawfully denied.” Despite its specificity in framing
this issue, in the body of its brief, KCSO makes arguments outside the statement of this
issue. Specifically, KCSO makes arguments concerning: (1) whether the trial court erred
in finding that KCSO acted willfully when it denied Ms. Conley’s LURR A1 and LURR
B11 requests; and (2) whether the trial court erred in awarding Ms. Conley Mr. Rivkin’s
attorney’s fees for his litigation of the fees she incurred during the primary litigation, i.e.,
“fees on fees.” Because the issue of willfulness is intertwined with the question of whether
a court may award attorney’s fees for records requests that were lawfully denied, we elect
to review that question despite KCSO’s failure to explicitly include the question of
willfulness in its statement of the issue. See Tenn. R. App. P. 13(b). However, we decline
to address KCSO’s other “sub issue,” i.e. Mr. Rivkin’s “fees on fees,” as it presents a
wholly separate question that was not included in KCSO’s statement of the issues for
review. Hodge, 382 S.W.3d at 335. Having clarified the issues that are properly before
us, we turn to our analysis.

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 V. Analysis

“The public’s right to examine governmental records has been recognized by
Tennessee courts for more than a century.” Taylor v. Town of Lynnville, No. M2016-
01393-COA-R3-CV, 2017 WL 2984194, at *2 (Tenn. Ct. App. July 13, 2017) (citing
Tennessean v. Metro. Gov’t of Nashville, 485 S.W.3d 857, 864 (Tenn. 2016)). This right
was codified in 1957 when the Tennessee Legislature enacted the TPRA. Taylor, 2017
WL 2984194, at *2; see also Schneider v. City of Jackson, 226 S.W.3d 332, 339 (Tenn.
2007). The TPRA broadly defines “public records” to include

all documents, papers, letters, maps, books, photographs, microfilms,
electronic data processing files and output, films, sound recordings, or other
material, regardless of physical form or characteristics, made or received
pursuant to law or ordinance or in connection with the transaction of official
business by any governmental entity.

Tenn. Code Ann. § 10-7-503(a)(1)(A)(i). “Given this definition, the [TPRA] has been
described as an ‘all[-]encompassing legislative attempt to cover all printed matter created
or received by government in its official capacity.’” Schneider, 226 S.W.3d at 339-40
(quoting Griffin v. City of Knoxville, 821 S.W.2d 921, 923 (Tenn. 1991)).

As this Court has explained,

[t]here is a “presumption of openness” under the TPRA and a “clear
legislative mandate favoring disclosure of governmental
records.” Schneider, 226 S.W.3d at 340 (citations omitted). Indeed, the
statute requires that “[a]ll state, county and municipal records shall, at all
times during business hours . . . be open for personal inspection by any citizen
of this state.” Tenn. Code Ann. § 10-7-503(a)(2)(A). Moreover, unless the
requested public record is specifically exempt from disclosure, the records
custodian must promptly make it available for inspection. Tenn. Code Ann.
§ 10-7-503(a)(2)(B).

Taylor, 2017 WL 2984194, at *2. The public policy behind the “presumption of openness”
is plainly that “access to governmental records promotes public awareness and knowledge
of governmental actions and encourages governmental officials and agencies to remain
accountable to the citizens of Tennessee.” Schneider, 226 S.W.3d at 339 (citing Memphis
Publ’g Co. v. Cherokee Children & Family Servs., Inc., 87 S.W.3d 67, 74-75 (Tenn.
2002)).

“If a person is denied access to public records, the Act itself provides the remedy,”
Hickman v. Tennessee Bd. of Prob. & Parole, No. M2001-02346-COA-R3-CV, 2003 WL
724474, at *4 (Tenn. Ct. App. Mar. 4, 2003), to-wit:
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 (a) Any citizen of Tennessee who shall request the right of personal
inspection of any state, county or municipal record as provided in § 10-7-
503, and whose request has been in whole or in part denied by the official
and/or designee of the official or through any act or regulation of any official
or designee of any official, shall be entitled to petition for access to any such
record and to obtain judicial review of the actions taken to deny the access.

Tenn. Code Ann. § 10-7-505(a). The TPRA also allows for the recovery of reasonable
attorney’s fees and costs incurred in obtaining any public record that a governmental entity
“willfully refused to disclose. . . .” Tenn. Code Ann. § 10-7-505(g). With the foregoing
law in mind, we turn to the substantive issues on appeal.

A. Trial Court’s Consideration of Tennessee Code Annotated Section 10-7-503(a)(4)

As discussed, supra, KCSO’s first issue broadly questions whether the trial court
“fail[ed] to properly consider” the 2008 Amendment to Tennessee Code Annotated section
10-7-503(a)(4). Although the TPRA allows the public a right to examine governmental
records, section 10-7-503(a)(4) makes clear that it does not require “a governmental entity
to sort through files to compile information or to create or recreate a record that does not
exist.” Tenn. Code Ann. § 10-7-503(a)(4). Accordingly, “[a]ny request for inspection or
copying of a public record [must] be sufficiently detailed to enable the governmental entity
to identify the specific records for inspection and copying.” Tenn. Code Ann. § 10-7-
503(a)(4).

It is clear from its order that the trial court considered section 10-7-503(a)(4) when
it found that KCSO violated the TPRA. Indeed, the trial court quoted the statute in its order
and explained that this section of the TPRA “[has] led to most of the controversy in this
litigation.” The trial court then devoted more than seven pages of its order to the question
of whether Ms. Conley’s requests were sufficiently detailed. Following this
comprehensive discussion, the trial court examined Ms. Conley’s twelve records requests
to determine whether such requests were “sufficiently detailed” as required under the
statute. A trial court speaks through its order, see Palmer v. Palmer, 562 S.W.2d 833, 837
(Tenn. Ct. App. 1977), and here, it is clear that the trial court thoroughly considered the
2008 Amendment to section 10-7-503(a)(4) when it entered its final order.

B. Trial Court Attorney’s Fees

The remaining issues concern whether Ms. Conley is entitled to an award of
reasonable costs and attorney’s fees both at trial and on appeal. We begin by reviewing
the trial court’s award of Ms. Conley’s attorney’s fees incurred at the trial level. The trial
court awarded Ms. Conley fees under Tennessee Code Annotated section 10-7-505(g),
discussed briefly supra. Under this statute, if a court finds that a governmental entity
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willfully refused to disclose a record that the entity knew was public, the court may, in its
discretion, award the reasonable costs involved in obtaining that record, including
attorney’s fees. Tenn. Code Ann. § 10-7-505(g). We review the trial court’s decision to
award such fees under an abuse of discretion standard. Madden Phillips Constr., Inc. v.
GGAT Dev. Corp., 315 S.W.3d 800, 827 (Tenn. Ct. App. 2009). Turning to the record,
although Ms. Conley averred that KCSO wrongfully denied twelve records requests, the
trial court found that KCSO willfully denied only two of them, LURR A1 and LURR B11.
As discussed, supra, although KCSO failed to raise the issue of willfulness on appeal, in
our discretion, we elect to address this threshold question as part of our review of the
propriety of the trial court’s award of Ms. Conley’s trial level attorney’s fees. See Tenn.
R. App. P. 13(b).

1. Willfulness

This Court has previously explained the “willfulness” element of the discretionary
fees provision of the TPRA in Clarke v. City of Memphis, 473 S.W.3d 285, 290 (Tenn. Ct.
App. 2015), to-wit:

We recently discussed the standard required for willfulness under the TPRA
in Friedmann v. Marshall County, 471 S.W.3d 427 (Tenn. Ct. App. 2015).
Although in Friedmann we acknowledged that varying judicial statements
had been made on the topic, we stressed that willfulness should be measured
“in terms of the relative worth of the legal justification cited by a
municipality to refuse access to records.” [Id. at 439]. In other words, the
determination of willfulness “should focus on whether there is an absence of
good faith with respect to the legal position a municipality relies on in
support of its refusal of records.” Id. at 438.

In The Tennessean v. City of Lebanon, this Court explained that
courts employ the following analysis in assessing willfulness:

Th[e] analysis emphasizes the component of the statutory
standard that the entity or its officials know that the record
sought is public and subject to disclosure. It evaluates the
validity of the refusing entity’s legal position supporting its
refusal; critical to that determination is an evaluation of the
clarity, or lack thereof, of the law on the issue involved.

The Tennessean v. City of Lebanon, No. M2002-02078-COA-R3-CV, 2004
WL 290705, at *9 (Tenn. Ct. App. Feb. 13, 2004). If a municipality denies
access to records by invoking a legal position that is not supported by existing
law or by a good faith argument for the modification of existing law, the
circumstances of the case will likely warrant a finding of willfulness.
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Clarke, 473 S.W.3d at 290. The governmental entity bears the burden of proving, by a
preponderance of the evidence, its justification for not disclosing the records sought. Tenn.
Code Ann. § 10-7-505(c). With the foregoing law in mind, we turn to review whether
KCSO’s denials of Ms. Conley’s LURR A1 and LURR B11 requests were willful.

a. LURR A1

On November 30, 2018, Ms. Conley requested to inspect KCSO’s arrest reports, to-
wit:

I also wanted to touch base with you about scheduling a time to inspect arrest
reports. It is my understanding that arrest reports of inmates in the Knox
County jail are public records and that residents of Tennessee are able to
access these records without submitting a records request. Are there specific
hours to be able to review arrest reports? I would appreciate your guidance
on this matter.

Hillary Martin, KCSO’s public records coordinator, responded:

Unfortunately, we don’t have a system that allows the public to inspect arrest
reports. The only system we have is for law enforcement use only, but we
will be more than happy to provide you with copies of the reports that you
would like. There is a “Records Request” button on knoxsheriff.org that
allows you to submit your requests online.

Concerning this request, the trial court found:

[Ms.] Conley’s above inquiry appears to be a request for a time for
her to appear and make a request, in person, to inspect KCSO’s arrest records.
. . . In anticipation of her appearing, the KCSO informed [Ms.] Conley, in
effect, that arrest records are not open for inspection. KCSO responded as to
its willingness to produce copies, presumably redacted copies, but according
to the evidence at the hearing, the rate of available redacted copies is much
less than the rate of arrests.

This is not in compliance with the mandate of Tenn. Code Ann. § 10-
7-503(a)(2)(A). These records are to “be open for inspection.” [Tenn. Code
Ann. § 10-7-503(a)(2)(A)]. . . .

As the trial court explained, the TPRA contemplates exactly what Ms. Conley
sought, i.e., to appear at KCSO’s office during business hours to review public records
(arrest reports). See Tenn. Code Ann. § 10-7-503(a)(2)(A) (“All state, county and
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municipal records shall, at all times during business hours . . . be open for personal
inspection by any citizen of this state, and those in charge of the records shall not refuse
such right of inspection to any citizen, unless otherwise provided by state law.”). KCSO
does not appear to dispute that arrest reports are public records, nor does KCSO argue that
Ms. Conley should not have had access to these records. Rather, KCSO argues that its
denial of LURR A1 was not willful because it “was essentially the result of a
miscommunication.” KCSO alleges that it believed Ms. Conley wanted to inspect
unredacted arrest reports, which would have contained confidential information that
KCSO was prohibited from disclosing to the public. As an initial matter, the record does
not support KCSO’s argument. Turning to the transcript, Ms. Martin testified that she
denied Ms. Conley’s LURR A1 request because KCSO did not “have a public access point
where people can just go look at arrest records because they contain confidential
information the way they’re stored now.” Accordingly, even if Ms. Conley had specified
that she was seeking to inspect redacted arrest reports, it does not appear that KCSO would
have been able to fulfill such request.

More importantly, there is no legal justification for KCSO’s denial of LURR A1.
See Clarke, 473 S.W.3d at 290. The TPRA requires the disclosure of public records even
if those records contain confidential information.4 Indeed, Tennessee Code Annotated
section 10-7-503(a)(5) provides that such confidential information “shall be redacted
whenever possible, and the redacted record shall be made available for inspection and
copying.” Tenn. Code Ann. § 10-7-503(a)(5) (emphasis added). As we noted in City of
Lebanon, when a governmental entity uses a computer program to store public records, but
such records contain confidential information, the entity has an obligation to generate
another program “to produce new reports containing only public information, while
eliminating confidential information.” 2004 WL 290705, at *7 (citing Tennessean v. Elec.
Power Bd. of Nashville, 979 S.W.2d 297, 304 (Tenn. 1998); Hickman, 2003 WL 724474,
at *9-10).5 The record shows that, although it used a program to track arrest reports, KCSO
failed to create a similar system that would allow for the public’s review of such redacted
reports. Indeed, this is the sole reason KCSO denied Ms. Conley’s LURR A1 request.
Accordingly, it is clear that, KCSO’s denial of LURR A1 not only had no basis in law, see
Clarke, 473 S.W.3d at 290, but KCSO was obligated to create a system that would allow
for the public’s inspection of the records Ms. Conley requested.6 See City of Lebanon,

4
Tennessee Code Annotated section 10-7-504 discusses which records are to remain confidential under the
TPRA.
5
Although the TPRA does not require a governmental entity to “sort through files to compile information
or to create or recreate a record that does not exist,” see Tenn. Code Ann. § 10-7-503(a)(4), the TPRA
explicitly provides that “[t]he redaction of confidential information shall not constitute the creation of a
new record.” Tenn. Code Ann. § 10-7-503(a)(5).
6
To remedy KCSO’s violation of the TPRA, the trial court ordered KCSO to “implement . . . a computer
program or system[] that will enable it to produce its arrest records on a current basis for inspection and
viewing by citizens with the confidential information redacted . . . .” It does not appear from its appellate
briefing that KCSO takes issue with this part of the trial court’s order.
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2004 WL 290705, at *7. Given the foregoing, we affirm the trial court’s conclusion that
KCSO willfully denied LURR A1.

b. LURR B11

On March 8, 2019, Ms. Conley requested “access to inspect the following
documents from the period of January 1, 2019 to the present:

Any and all records of communication, including letters, emails, and
memoranda, exchanged within and among personnel of the Knox County
Sheriff’s Office (Tom Spangler, Bernie Lyon, Kimberly Glenn, William
Purvis, Brian Bivens) and DHS agencies and subagencies, including ICE
(with email addresses ending in @ice.dhs.gov).”

As an initial matter, we again note that KCSO does not dispute that the records requested
were public and subject to disclosure. Indeed, the record shows that KCSO partially
responded to this request with “about six to eight pages” of documents.

Before proceeding further with our review, it is important to discuss KCSO’s
internal email retention policy (the “retention policy”) that was in effect when Ms. Conley
made the above request. This policy was admitted into evidence as a trial exhibit, and
KCSO’s Chief Counsel, Michael Ruble, testified to its contents, purpose, and
implementation. Chief Ruble also testified that each employee was responsible for
reviewing the retention policy and signing a form acknowledging its contents and their
responsibility under it. According to the record, the purpose of the retention policy was to
“assure[] effective management of electronic email messages and [to] compl[y] with State
law by establishing a retention and access policy.” The policy provided a definition of
“public records” and specifically noted that “work related emails” were public records
subject to the retention guidelines. Concerning implementation of the guidelines, the
policy provided that “[e]ach email user shall assure that his/her email (including both sent
and received emails) are retained by the user in printed format or electronically stored . .
. .” (Emphases in original). We also note that the policy included an “automatic clean[-
]up/deletion policy,” which explained that emails would be stored in the user’s inbox and
outbox for 30 days before being moved into the user’s deleted folder, where emails would
be stored for an additional 30 days before being permanently deleted. In short, KCSO’s
internal policy required each employee to print and physically store any emails that were
both 60 days old and “in furtherance of KCSO business.” Chief Ruble’s testimony
confirmed that if an email was a public record, under the retention policy, it would be
“archived” by the employee, i.e., “[i]t would be printed and retained.” With the foregoing
in mind, we turn back to Ms. Conley’s LURR B11 request.

Ms. Martin testified that her investigation for documents responsive to Ms. Conley’s
request was limited to asking KCSO’s IT department to search its servers for email
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messages between Mr. Spangler, Mr. Lyon, Ms. Glenn, Mr. Purvis, Mr. Bivens and DHS
and ICE. As discussed, supra, emails remained on KCSO’s servers for a maximum of only
60 days. Because Ms. Conley requested records between January 1, 2019 and March 8,
2019, a range of 66 days, it is possible that some of the records would not have been on
KCSO’s servers and would not have been found by IT’s search. Rather, such documents
could have been archived by employees under KCSO’s retention policy. As Ms. Martin
testified:

Ms. Conley’s Attorney: So, there still might be archived emails out there
matching this description?

Ms. Martin: Correct, but we’d have to search through every employee’s
archives to find that.

Q: But it’s only for the five employees, right?

A: Uhm, correct. . . . So, yes, we would just have to go to those five
employees and ask them if they had anything archived.

Ms. Martin admitted that KCSO chose not to conduct a search of the five employees’
archived emails for documents responsive to Ms. Conley’s request.

As an initial matter, the trial court found that KCSO’s refusal to search for archived
emails amounted to a denial of Ms. Conley’s request “without [an] adequate response.”
We agree. In LURR B11, Ms. Conley asked to review all emails that passed between
certain individuals during a specific time period. The record shows that Ms. Conley did
not distinguish between emails stored on KCSO’s servers and those that had been archived,
but KCSO did.7 The record also demonstrates that KCSO unilaterally chose to limit its
search for responsive documents to records located on its server, despite having a policy
that required employees to retain archived emails. This was error. The TPRA requires the
custodian of a public record to “promptly make available for inspection any public record
not specifically exempt from disclosure.” Tenn. Code Ann. § 10-7-503(a)(2)(B) (emphasis
added). If it is not “practicable” to do so, the custodian is then required, within 7 business
days to: (1) make the requested record available to the requestor; (2) deny the request in
writing and include the basis for the denial; or (3) furnish the requestor in writing or via a
response form the time reasonably necessary to produce the record or information. Tenn.
Code Ann. § 10-7-503(a)(2)(B)(i)-(iii). A governmental entity’s failure to respond to a
records request as described above “shall constitute a denial” of the request. Tenn. Code
Ann. § 10-7-503(a)(3) (emphasis added). It is clear from the record that KCSO failed to
either: (1) provide archived emails for Ms. Conley’s inspection; or (2) respond to Ms.

7
Ms. Conley was not required to specify the manner in which KCSO stored the emails in order to warrant
her access to them.
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Conley in a manner outlined above. In short, KCSO’s silence concerning the archived
emails effectively amounted to a denial of these specific records and a partial denial of
LURR B11. Having concluded that KCSO partially denied Ms. Conley’s LURR B11
request, we turn to review whether such denial was willful.

In its appellate brief, KCSO again fails to provide any legal justification for its
denial of archived emails. See Clarke, 473 S.W.3d at 290. Rather, KCSO argues that
because it produced some responsive records, its actions were not “willful.” This argument
is unavailing. “When a governmental entity is confronted with a public records request, it
assumes ultimate responsibility for a faithful and legal administration of the TPRA.”
Taylor, 2017 WL 2984194, at *8 (emphases added). KCSO’s calculated decision to limit
its search for responsive records hardly demonstrates its “faithful and legal administration
of the TPRA.” Id. Further, the fact that KCSO conducted a limited search and produced
some responsive documents, as the TPRA required, does not excuse its failure to search
for other responsive records. Indeed, under the TPRA, KCSO was required to search for
and produce “any public record not specifically exempt from disclosure.” Tenn. Code Ann.
§ 10-7-503(a)(2)(B) (emphasis added). Rather than fulfill its duty, KCSO deliberately
chose not to search for archived emails, despite its own policy requiring employees to
retain these records. KCSO presents no legal justification for this decision. See Clarke,
473 S.W.3d at 290. As such, KCSO’s unilateral decision to limit its search of records
clearly frustrated the purpose of the TPRA to provide public access to governmental
records, Schneider, 226 S.W.3d at 339 (citing Memphis Publ’g Co., 87 S.W.3d at 74-75),
and was contrary to the TPRA’s presumption of openness. See Taylor, 2017 WL 2984194,
at *2; Schneider, 226 S.W.3d at 340. Accordingly, we conclude that KCSO’s partial denial
of Ms. Conley’s LURR B11 request was willful. Having affirmed the trial court’s
willfulness findings, we turn to review the trial court’s award of Ms. Conley’s attorney’s
fees.

2. Trial Attorney’s Fees Award

In its amended order, the trial court awarded Ms. Conley attorney’s fees she incurred
throughout the entire litigation. As discussed, supra, the discretionary fees provision of
the TPRA is found at Tennessee Code Annotated section 10-7-505(g). As an initial matter,
we note that, when applying any statute, a court’s duty is to ascertain and fully effectuate
the “legislative intent [of the statute], taking care not to broaden [it] beyond its intended
scope . . . .” Womack v. Corr. Corp. of Am., 448 S.W.3d 362, 366 (Tenn. 2014) (citing
Shore v. Maple Lane Farms, LLC, 411 S.W.3d 405, 420 (Tenn. 2013); Carter v. Bell, 279
S.W.3d 560, 564 (Tenn. 2009)). As the Tennessee Supreme Court has explained, “[o]ur
analysis naturally begins with the words used in the statute,” Womack, 448 S.W.3d at 366
(citing Shore, 411 S.W.3d at 420), and we must interpret those words under their “natural
and ordinary meaning in the context in which they appear and in light of the statute’s
general purpose.” Id. (quoting Mills v. Fulmarque, Inc., 360 S.W.3d 362, 368 (Tenn.
2012)).
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 Tennessee Code Annotated section 10-7-505(g) provides that

[i]f the court finds that the governmental entity, or agent thereof, refusing to
disclose a record, knew that such record was public and willfully refused to
disclose it, such court may, in its discretion, assess all reasonable costs
involved in obtaining the record, including reasonable attorneys’ fees,
against the nondisclosing governmental entity. . . .

Tenn. Code Ann. § 10-7-505(g) (emphases added). Under the plain language of the statute,
a court is given discretion to award attorney’s fees only if it first finds that a governmental
entity willfully refused to disclose a record that the entity knew was public. See Tenn.
Code Ann. § 10-7-505(g). The legislature’s use of singular nouns and pronouns, i.e., “a
record,” “such record,” “it,” and “the record,” demonstrates the legislature’s intent that
courts apply the discretionary fees provision to each individual records request when
determining whether to award attorney’s fees and costs. Indeed, the statute provides that
a court may “assess all reasonable costs involved in obtaining the record,” i.e., the record
that the governmental entity willfully refused to disclose. Tenn. Code Ann. § 10-7-505(g).

Friedmann v. Corrections Corporation of America, No. M2012-00212-COA-R3-
CV, 2013 WL 784584 (Tenn. Ct. App. Feb. 28, 2013) illustrates this Court’s prior
application of the statute. Like this case, Friedmann involved a governmental entity’s
denial of multiple public records requests. Id. at *1-2. The dispute involved two categories
of documents: “(1) releases, settlement agreements, and other documents reflecting the
settlement and/or payment of claims and/or litigation against [the governmental entity] in
Tennessee (‘the settlement agreements’); and (2) spreadsheets or summaries of claims
and/or litigation concluded against [the governmental entity] in Tennessee (‘the settlement
reports’).” Id. at *2. The governmental entity argued that it did not err in denying the
petitioner’s requests because the documents at issue were not public records. Id. at *3.
The trial court disagreed and found that both the settlement agreements and the settlement
reports were public records that should have been disclosed. Id. at *2. The trial court also
found that the governmental entity’s failure to disclose the settlement agreements was
willful “because the law was well-settled that they should be disclosed.” Id. at *3.
However, the trial court found that the governmental entity’s refusal to disclose the
settlement reports was not willful because it was a “closer call” as to whether such
documents were public records. Id. Accordingly, the trial court awarded attorney’s fees
only for the request that was willfully denied, i.e., the request concerning the settlement
agreements. Id. The trial court did not award attorney’s fees for the request regarding the
settlement reports as it found that such request was not willfully denied. Id. This Court
affirmed the trial court’s conclusions that the settlement reports and settlement agreements
were public records subject to disclosure. Id. at *8, 10. We also affirmed the trial court’s
conclusion that the governmental entity willfully refused to disclose the settlement
agreements. Id. at *11. We noted that the law was “well-settled” that such documents
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were subject to disclosure under the TPRA. Id. Accordingly, we affirmed the trial court’s
award of attorney’s fees for the petitioner’s costs involved in obtaining these records. Id.
However, we also agreed with the trial court that, because “the issue of the settlement
reports was a close call,” the petitioner was “not entitled to recover attorney’s fees incurred
that pertain[ed] to the settlement reports.” Id. at *12. See also Schneider, 226 S.W.3d at
347-48 (reviewing individual records requests to determine whether the governmental
entity willfully denied each).

Here, the trial court initially followed our Friedmann opinion and awarded Ms.
Conley costs and attorney’s fees related only to those requests it found KCSO willfully
denied, i.e., the LURR A1 and LURR B11 requests. However, the trial court departed from
both the statute and our Friedmann opinion in its amended order. It appears that the trial
court used the two willfulness findings to award Ms. Conley attorney’s fees incurred
throughout the entire litigation, including those incurred while litigating the ten records
requests that were not willfully denied. Relying on this Court’s opinions in Little v. City
of Chattanooga, No. E2011-027-24-COA-R3-CV, 2012 WL 4358174 (Tenn. Ct. App.
Sept. 25, 2012) (“Little I”) and Little v. City of Chattanooga, No. E2013-00838-COA-R3-
CV, 2014 WL 605430 (Tenn. Ct. App. Feb. 14, 2014) (“Little II”), the trial court implied
that such an award was justified because, “[i]n addition to the production of the emails
[(LURR B11)] and the implementation of a system for access to arrest records [(LURR
A1)],” “this case heavily concerned [KCSO’s] methods and procedures for addressing [all
of] [Ms.] Conley’s requests for public records.” Given that the trial court’s amended fees
award is predicated on this Court’s Little opinions, we briefly discuss those cases and the
trial court’s misapplication of same.

The Little cases involved several public records requests that the City of
Chattanooga (“Chattanooga”) denied. Little, 2012 WL 4358174, at *1-4. Although
Chattanooga did not dispute that the records were public and subject to disclosure, it denied
the petitioner’s requests because city officials “felt [the petitioner] was improperly using
the [TPRA] to obtain discovery for another lawsuit . . . .” Id. at *14. It was only after the
petitioner filed her TPRA lawsuit that Chattanooga began producing the public records.
Id. at *5-8. As a result, the petitioner requested reasonable costs, including attorney’s fees,
for her efforts to obtain these records. The trial court denied the petitioner’s request,
finding that she failed to prove that Chattanooga’s refusal to produce the public records
was willful. Id. at *9. The trial court opined that “[a]lthough slow and intermittent,
[Chattanooga] has never refused to produce the records” because it produced them during
the TPRA litigation. Id. In reversing the trial court, we explained that Chattanooga’s
production of records after the petitioner’s lawsuit was filed was irrelevant to the question
of willfulness. Id. at *14. Rather, we held that the correct inquiry was whether, “‘at the
time of refusal, [Chattanooga] knew the record was public and willfully refused to disclose
it.’” Id. (citing City of Lebanon, 2004 WL 290705, at *7, n. 5) (emphasis added).
Applying this timing, we concluded that Chattanooga willfully denied the petitioner access
to public records and held that the trial court abused its discretion by not awarding the
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petitioner attorney’s fees. Little, 2012 WL 4358174, at *14-15. This Court explained, in
part, that “[t]he [trial] court did not apply the [fees] statute properly” because it “focused
on the [number] of documents produced [after the petitioner filed the lawsuit] rather than
on whether the proper procedure was followed or the withholding was justified.” Id. at
*15. It is this language that the trial court relied on in its amended order to award Ms.
Conley more fees. Specifically, the trial court concluded that this case, “like Little, was as
much or more concerned with the methods and procedures utilized by [KCSO] in
addressing [Ms. Conley’s] records requests as with the specific documents obtained.”

Contrary to the trial court’s reading of the opinion, our holding in Little I was not
predicated on Chattanooga’s internal “methods and procedures,” but rather on
Chattanooga’s failure to follow the proper procedures for responding to records requests
as outlined in and required by the TPRA. See Tenn. Code Ann. § 10-7-503(a)(2)(A), (B);
Tenn. Code Ann. § 10-7-503(a)(3); Tenn. Code Ann. § 10-7-505(g). As stated explicitly
in our Little I opinion, “[t]he relevant question [was] whether [Chattanooga’s] lack of
production pursuant to the statutory provision was knowing and willful.” Id. at *14
(emphasis added). Importantly, the statute does not contemplate using a governmental
entity’s “methods and procedures” as a basis for an attorney’s fees award. Although a
governmental entity’s internal methods or procedures may cause its willful denial of a
records request, such procedures alone do not, ipso facto, trigger the awards provision. If
a court determines that a governmental entity has not denied a public record, or that its
denial of a public record was not willful, the court simply has no discretion to award
attorney’s fees. At that point, the inquiry is concluded, and the governmental entity’s
internal policies and procedures are no longer relevant to the issue of attorney’s fees. Here,
the trial court found that KCSO willfully denied only two of Ms. Conley’s twelve records
requests, LURR A1 and LURR B11. How KCSO responded to the other ten requests has
no effect on Ms. Conley’s attorney’s fees award because the trial court did not find that
KCSO willfully denied the remaining ten records requests. In short, the trial court
misapplied the discretionary fees statute when it focused on the “methods and procedures”
KCSO employed to address Ms. Conley’s records requests rather than focusing on which
of Ms. Conley’s records requests were willfully denied.8

8
The trial court’s reliance on the Little cases to justify an increased attorney’s fee award is also misplaced
because the Little cases are distinguishable from this case. As discussed, supra, in Little, the petitioner
made several record requests that Chattanooga denied. Little, 2012 WL 4358174, at *1-4. This Court did
not analyze each records request separately to determine which were willfully denied and which were not
because we implicitly concluded that Chattanooga acted willfully in denying all of them. Id. at *14. Thus,
because all of the petitioner’s records requests were willfully denied, we determined, in Little II, that she
was entitled to all of her costs, including reasonable attorney’s fees. Little, 2014 WL 605430, at *8. Such
a conclusion is in line with both the statute and our Friedmann opinion, discussed, supra. See Tenn. Code
Ann. § 10-7-505(g); Friedmann, 2013 WL 784584 at *11. Here, because the trial court found that only
two of Ms. Conley’s records requests were willfully denied, it had discretion to award Ms. Conley fees
related to these two requests only.
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 We do not disagree with the trial court that Ms. Conley should be compensated for
having to enforce her right to access the records requested in LURR A1 and LURR B11.
However, the statute does not provide for attorney’s fees incurred by Ms. Conley in
litigating the other ten public records requests that were not willfully denied. To hold
otherwise would both broaden the statute beyond the legislature’s intended scope and
would be contrary to this Court’s opinion in Friedmann. As such, we conclude that the
trial court abused its discretion by awarding Ms. Conley attorney’s fees incurred
throughout litigation when it found that only two of her records requests were willfully
denied. Accordingly, we vacate those portions of the trial court’s November 24, 2020 order
awarding $55,762.50 for Mr. Fels’ attorney’s fees and $2,805.25 for expenses. We note,
however, that the trial court’s award of $19,440.00 for Mr. Rivkin’s fees is affirmed
because, as discussed, supra, KCSO failed to properly raise this issue on appeal. Having
affirmed the trial court’s findings that KCSO willfully denied Ms. Conley’s LURR A1 and
LURR B11 requests, on remand, we instruct the trial court to determine Ms. Conley’s
reasonable costs and attorney’s fees related solely to her efforts to obtain the records from
these requests. It appears from the record that the trial court conducted separate hearings
on each of Ms. Conley’s LURR requests. In making its attorney’s fees award, we instruct
the trial court to consider the hearings on LURR A1 and LURR B11. Inasmuch as KCSO
did not willfully deny Ms. Conley’s other LURR requests, any attorney’s fees incurred by
her in connection with these other LURR requests and hearings should not be included in
the trial court’s attorney’s fees award on remand. The trial court’s order is otherwise
affirmed.

C. Appellate Attorney’s Fees

The final issue on appeal is whether Ms. Conley is entitled to an award of appellate
attorney’s fees and post-judgment interest. It is within our discretion to award such fees
for Ms. Conley’s efforts to obtain records related to her LURR A1 and LURR B11 requests.
See Friedmann, 2013 WL 784584 at *12; Schneider, 226 S.W.3d at 348. However, in
view of the fact that Ms. Conley has not prevailed on the issue of her trial attorney’s fees,
we decline to exercise our discretion to award her attorney’s fees on appeal.

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 VI. Conclusion

For the foregoing reasons, we vacate the trial court’s award of Mr. Fels’ attorney’s
fees and Ms. Conley’s costs incurred throughout the entire litigation. The trial court’s order
is otherwise affirmed, and the case is remanded for such further proceedings as may be
necessary and are consistent with this opinion, including, but not limited to a determination
of Ms. Conley’s reasonable costs and attorney’s fees incurred at trial related to her LURR
A1 and LURR B11 requests and for entry of judgment on same. Costs of the appeal are
assessed one-half to Appellant, Knox County Sheriff’s Office, and one-half to Appellee,
Meghan Conley, for all of which execution may issue if necessary.

s/ Kenny Armstrong
KENNY ARMSTRONG, JUDGE

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